# data[].attributes.body
NURUL MIRZA BINTI KAMARULZAMAN
A15A0806
NARASINDO MITRA PRIMA TOURS & TRAVEL SDN. BHD

# data[].attributes.body
Youtube Link: https://youtu.be/d7Kevc9kGbk

# data[].attributes.body
WEEK 1

# data[].attributes.body
BRIEFING THE TASK

The work process involved:
i) The owner of the company, En. Saidon Noor gave me a bit briefing about his company and work or task I need to be done.
ii) For example, look over of what the services that are offered and also travel destination for tourist.
iii) Working hours is 10am to 5pm and closed on weekends (Saturday & Sunday).
iv) Submit Borang A to industrial's supervisor

Tools used:
Pen, paper, Borang A

# data[].attributes.headline
TUESDAY - 19 FEBRUARY 2019                

# data[].attributes.subject
TUESDAY - 19 FEBRUARY 2019                

# data[].attributes.body
CREATE PAMPHLETS FOR PROMOTION

The work process involved :
i) Create the pamphlets to promote Narasindo Mitra Prima Tours and Travel
ii) Involving the Narasindo Trip List 2019 which is a year-round trip and optional destination.
iii) Enter company information such as phone number, company address and service offered.
iv) Print the final pamphlet and submit to En. Saidon.

Tool used :
Laptop, printer

# data[].attributes.body
RE-EDIT THE PAMPHLETS

The work process involved :
i) Make overlapping correction dates for each trip.
ii) Add new destinations and dates requested by the customer.
iii) Submit the soft copy draft to En. Saidon.

Tool used ;
Laptop

# data[].attributes.body
CLEAN UP THE OFFICE AND REARRANGE THE OFFICE ITEMS

The work process involved:
i) Sweep rubbish and mop up the floor
ii) Restructuring items in display cabinets such as travel bags and decorations
iii) Store unused bag in plastic to make sure it is more organized.

Tool used :
Mop, broom, plastic

# data[].attributes.headline
FRIDAY - 22 FEBRUARY 2019               

# data[].attributes.subject
FRIDAY - 22 FEBRUARY 2019               

# data[].attributes.body
PHOTOSTAT THE PAMPHLETS

The work process involved :
i) Receive instructions from En. Saidon to distribute pamphlet to public next week.
ii) En. Saidon asks us to make 200 copies of pamphlets.
iii) Go to photostat service centres nearby.

# data[].attributes.body
WEEK 2

# data[].attributes.body
CLEAN UP THE PREMISE AND ENSURE THE OFFICE LOOK CHEERFUL.

The work process involved:
i) Sweep rubbish and mop up the floor
ii) Restructuring items in display cabinets such as travel bags and decorations
iii) Store unused bag in plastic to make sure it is more organized.

Tool used:
Mops, brooms, plastic waste.

# data[].attributes.body
SERVES WALK-IN CUSTOMER (TO TRAVEL)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Show them the list of travel destination offered by our company.
iii) Give explanation about the travel itinerary.
iv) Explain what advantages of buying package from our company and the price offered.

Tool used:
List of travel destination, brochures

# data[].attributes.body
MAKE CORRECTION OF TOUR PACKAGES LIST (MAC 2019 - DEC 2019)

The work process involved:
i) Change the date and reorganize the list of packages.
ii) Carefully compile so that the dates of all trips are not overlapping.

Tool used:
Laptop

# data[].attributes.body
CONTINUE MAKE CORRECTION OF TOUR PACKAGES LIST (MAC 2019 - DEC 2019)

The work process involved:
i) Change the date and reorganize the list of packages.
ii) Carefully compile so that the dates of all trips are not overlapping.

Tool used:
Laptop

# data[].attributes.body
UPLOAD TRAVEL PACKAGES ON COMPANY'S FACEBOOK PAGE

The work process involved:
i) Upload travel packages on Narasindo Mitra Prima Facebook page.
ii) Create compelling ads so customers are attracted to the packages we provide.
iii) Find more customers by offering attractive packages available.

Tool used:
Laptop

# data[].attributes.body
WEEK 3

# data[].attributes.body
Off day

# data[].attributes.body
EDIT THE TRIP LIST OF THE COMPANY

The work process involved :
i) Adding some destinations that have been requested by the customer.
ii) Set the appropriate date to bring the group to a destination according to the instructions by En. Saidon.
iii) Enter information such as the price offered.

Tools used :
Laptop

# data[].attributes.body
EDIT AND UPLOAD FLYERS AT FACEBOOK PAGE

The work process involved :
i) Incorporating new events to be promoted to target more customers around Parit Buntar area.
ii) Re-edit the old flyers and added latest information.
iii) Send soft copy of the flyers via email company for easy access to all Narasindo's staff
iv) Upload the soft copy of the flyers on Narasindo Facebook page.

Tool used :
Softcopy flyers, laptop (Faceook)

# data[].attributes.body
MAKE LIST OF CUSTOMER NAMES THAT MAKE TRAVEL INSURANCE

The work process involved :
i) Receive instructions from another staff to make a list of customer name that make travel insurance.
ii) Make list of customers name that make travel insurance to Betong on March 9, 2019
iii) Re-check customers name who still not made payments.

Tool used :
Paper, pen, laptop (Microsoft Word).

# data[].attributes.body
DISTRIBUTE FLYERS AT MASJID PARIT BUNTAR

The work process involved :
i) Distribute the flyers at Masjid Parit Buntar during friday prayers.
ii) Distributing  the flyers to every car and motorcycle around the mosque area.
iii) Explain a little about company information to some people.

Tool used:
Flyers

The relevance of the activities carried out with the theory and practice studied in UMK :
Good communication skill is the key in order to attract more customers to well-known this company.

# data[].attributes.body
WEEK 4

# data[].attributes.body
CLEAN UP THE OFFICE AND REARRANGE THE OFFICE ITEMS

The work process involved:
i) Sweep rubbish and mop up the floor
ii) Restructuring items in display cabinets such as travel bags and decorations
iii) Store unused bag in plastic to make sure it is more organized.

Tool used:
Mops, brooms, plastic

# data[].attributes.body
PRINT 400 FLYERS

The work process involved:
i) Print out the front and back cover of the A5-size flyers using the office-provided printer.
ii) After settled printed, En. Saidon asks us to photostat the flyers.
iii) We need to go to photostat center nearby to print 400 flyers.
iv) Ensuring the printed flyers are clear and have the right details.

Tool used:
Printers, Papers

# data[].attributes.body
DISTRIBUTE FLYERS AT PASAR MALAM

The work process involved:
i) Distribute the flyers that have been printed yesterday at the area of Pasar Malam Bandar Baharu.
ii) Explain the packages that are available to customers
iii) Communicate with customers about the positive feedback from the customer that have join our trip.

Tool Used:
Flyers

# data[].attributes.body
DISTRIBUTE FLYERS AT PASAR MALAM

The work process involved:
i) Distribute the flyers again but today was at the area of Pasar Malam Taman Kerian Permai, Parit Buntar.

Tool used:
Flyers

The relevance of the activities carried out with the theory and practice studied in UMK :
I should embrace a smile in me as well to be friendly with many people in order to attract them. Hopefully many people will recognize this company and interested to purchase package from this company soon.

# data[].attributes.body
DISTRIBUTES FLYERS AT MYDIN MALL PARIT BUNTAR

The work process involved:
i) Photostat more flyers and brochures
ii) Distributes the flyers at the Mydin Mall area such as parking lots and shop lots.
iii) Patch the brochures of the company at several shops around the shop-lots nearby.

Tool Used:
Flyers, brochures, double-tape.

The relevance of the activities carried out with the theory and practice studied in UMK:

Good communication skill is the key in order to attract more customers purchase travel package with this company.

# data[].attributes.body
WEEK 5

# data[].attributes.body
eREGISTER FORM: PENDAFTARAN RAKYAT MALAYSIA DI REPUBLIK INDONESIA

The work process involved :
i) Fill in the customer name that will go to Jogjakarta on March 23 into the form.
ii) Enter details such as passport number, dates and duration of the stay.

Tool used :
Laptop, customer's file

# data[].attributes.body
CHECK THE FLIGHT TICKET PRICE

The work process involve :
i) Check the flight ticket price on the AirAsia website.
ii) Check the details of the time and date to depart from Penang to Kuala Lumpur.
iii) Check price and time according to customer request.
iv) Inform En. Saidon about the ticket price and flight schedule so as to determine which is more appropriate and budgetary.

Tool used :
Laptop, pen, paper

# data[].attributes.body
REARRANGE THE OLD BANNER

The work process involves:
i) Remove the old banners from the front side mirror of the premises.
ii) Wipe the mirror in the office by removing adhesive stickers and dust from long-suspended banners.
iii) Discuss with En. Saidon for a new banner that is more interesting.

Tool used :
Paper, pen, towel, detergent liquid

# data[].attributes.body
SERVES WALK-IN CUSTOMERS (UPAH HAJI)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Give explanation to customers about UPAH HAJI.
iii) Ask customers to fill the registration forms of Upah Haji.

Tool used:
Brochures, Upah Haji registration forms.

# data[].attributes.body
FILL IN THE UPAH HAJI CUSTOMER BOOK RECORD

The work process involved:
i) Check list of registered names for Upah Haji.
ii) Check out the list of names that have paid for Upah Haji.
iii) Fill in information such as the name of the heir, the name of the deceased, the home address and the date of registration in the Upah Haji customer's book record.

Tool used:
Upah Haji Customer Book Record, Pen

# data[].attributes.body
WEEK 6

# data[].attributes.body
PUBLISH THE PACKAGES IN INTERNET

Promotional activities in order to raise the company's name so well known.

The work process involved:
i) Marketing through social media by publish the travel packages in internet.
ii) Publish the travel package and services offered in my own social media such as Facebook, Instagram and Twitter.
iii) Show the company background such as certification and license of this company to achieve public confidence of this company.

Tool used:
Laptop (Facebook, Instagram, Twitter)

# data[].attributes.body
MANAGE CUSTOMER BOOK RECORDS

The objective is to know who is our customers and know who our regular customers.

The work process involved:

i) Information that need to be recorded:

-          Booking/Trip date

-          Customer’s name

-          Customer’ address

-          Customer’s IC number

-          Customer’s phone number

-          Service/Packages purchased

Tool used:
Pen, Customer Book Records

# data[].attributes.body
BOOKING AIRLINE TICKET

The work process involved:
i) Check the price of the customer's ticket to Indonesia for five days.
ii) Making a ticket booking for two adults and a baby going to Indonesia on 18 October until 26 October 2019.

Tool Used:
Laptop (Air Asia Websites)

# data[].attributes.body
CHECK FEEDBACK AND REVIEW

The work process involved:
i) Record all the feedback that need to be repaired for this company.
ii) Check online feedback on company websites as well social media
iii) Records all the complaints.

The relevance of the activities carried out with the theory and practice studied in UMK :

Objectives: The objective of recording and handling customer feedbacks or complaint is to improve the quality of the company so they can build and cope the best relationship with their customers.

Positive feedbacks: If customers have a positive experiences or feedbacks, they will share their experience with friends, family and any other connections which in turn this company will be known as the best travel agency with the best services provided.

Negative feedbacks: If the customer gives a complaint, it will highlight a problem, whether that’s a problem with the services or employees. By hearing these problems or complaint, we can investigate and improve it in order to prevent further complaints in the future.

Tool Used:
Laptop

# data[].attributes.body
SERVES WALK-IN CUSTOMER (TO TRAVEL)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Show them the list of travel destination offered by our company.
iii) Give explanation about the travel itinerary.
iv) Explain what advantages of buying package from our company and the price offered.

Tool used:
List of travel destination, brochures

# data[].attributes.body
WEEK 7

# data[].attributes.body
WRITE A HISTORY ABOUT BOROBUDUR TEMPLE, INDONESIA

The work process involved :
1) En. Saidon asks to write the history of Borobudur Temple, Indonesia for his reference to bring tourists to Indonesia soon.
2) Access the website at Google to find information that related to Borobudur Temple.
3) Compile all the information in one document using Microsoft Word.
4) Upon completion, print and send to En. Saidon.

Tools used:
Laptops, printers, papers, Microsoft Word, Google

# data[].attributes.body
SERVES WALK-IN CUSTOMERS (MAKE TRAVEL INSURANCE)

The work process involved:
i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) The customer inquire about travel insurance.
iii) Show them the travel insurance price offered by our company.
iv) Give explanation about what is covered by travel insurance such as accidents and natural disasters.

Tool used:
Company's laptop, travel insurance brochure

# data[].attributes.body
CLEAN UP THE OFFICE AND REARRANGE THE OFFICE ITEMS

The work process involved:
i) Sweep rubbish and mop up the floor
ii) Restructuring items in display cabinets such as travel bags and decorations
iii) Store unused bag in plastic to make sure it is more organized.

Tool used:
Mops, brooms, plastic

# data[].attributes.body
SERVES CUSTOMERS

The work process involved:

i) Be receptionist.
ii) Answers phone from customers.
iii) Explain what packages and services provided.
iv) Give explanation about advantages of buying package from our company and the price offered.

Tool used:
Office telephone

# data[].attributes.body
FILL IN CUSTOMS DECLARATION FORM

The work process :
i) Prepare a list of customer names that will go to Jogjakarta, Indonesia.
ii) Fill out customer information following trips to Jogjakarta, Indonesia by soliciting personal information such as:
- Name
- Identification card number
- Passport no
- No flight
- Date of arrival
iii) Ensure flight tickets for departure and return are attached to the customer information file to facilitate check-in at the airport and any possible emergency

Tool used :
Customs Declaration Form, pen, files

# data[].attributes.body
WEEK 8

# data[].attributes.body
DESIGN BANNER

The work process involved:
i) Encik Saidon direct  us to design banners to be advertised at the entrance of the premises.
ii) Insert company information such as no. phone and travel destinations offered in the banner.

Tool used:
Laptop

# data[].attributes.body
CONTINUES DESIGN BANNER

The work process involved:
i) Design banners follow our own creativity with using Photoshop.
ii) Practicing Photoshop usage techniques that have been learned in UMK.

Tool used:
Photoshop

# data[].attributes.body
CONTINUES DESIGN BANNER

The work process involved:
i) Design banners follow our own creativity with using Photoshop.
ii) Practicing Photoshop usage techniques that have been learned in UMK.

Tool used:
Photoshop

# data[].attributes.body
CLEAN UP THE OFFICE AND REARRANGE THE OFFICE ITEMS

The work process involved:
i) Sweep rubbish and mop up the floor
ii) Restructuring items in display cabinets such as travel bags and decorations
iii) Store unused bag in plastic to make sure it is more organized.

Tool used:
Mops, brooms, plastic

# data[].attributes.body
ADVERTISE BANNER

The work process involved:
i) Take a pre-booked banner at PMI Computer Center.
ii) Hang the banner in the mirror of the entrance of the premises.

Tool Used:
Nail, hammer

# data[].attributes.body
WEEK 9

# data[].attributes.body
FILL IN CUSTOMS DECLARATION FORM

The work process :
i) Prepare a list of customer names that will go to Medan, Indonesia.
ii) Fill out customer information following trips to Medan, Indonesia by soliciting personal information such as:
- Name
- Identification card number
- Passport no
- No flight
- Date of arrival
iii) Ensure flight tickets for departure and return are attached to the customer information file to facilitate check-in at the airport and any possible emergency

Tool used :
Customs Declaration Form, pen, files

# data[].attributes.body
LEARN HOW TO CHECK-IN FLIGHT TICKET ONLINE

The work process involved :
i) The staff teaches us how to check in flight ticket online via the airAsia website.
ii) Record video and take pictures for future reference.
iii) They also teach how to buy seat options in flight and purchase additional luggage scales.

Tool used :
Handphone, laptop, AirAsia website

# data[].attributes.body
PREPARE TRAVEL DOCUMENT

The work process involves:
i) Prepare the travel documents and compile into one file.
ii) The travel document will be taken by En. Saidon as a tour leader to Medan, Indonesia on April 19.
iii) Provide important documents such as name list, flight ticket and copy of documents as back-up if there is an emergency.
iv) Check with other staff to avoid missing information.

Tools used:
File, travel document

# data[].attributes.body
CHECK CUSTOMER KWSP FILE

The work process involved:

i) Information that need to be check such as customer’s name, customer’s address, customer’s IC number and customer’s phone number.
ii) To avoid misinformation.
iii) Facilitating other staff to work.

Tool used:
Pen, KWSP file.

# data[].attributes.body
CLEAN UP THE OFFICE

The work process involved:
i) Wipe the dust in the decorative cabinet.
ii) Assemble the frame of picture and decorative items in the cabinet.
iii) Sweep and mop up the office floor.

ToolS used:
Rag, broom, mop and cleaning tool

# data[].attributes.body
WEEK 10

# data[].attributes.body
DESIGN BROCHURES

The work process involved:
i) Encik Saidon direct  us to design brochures to be used in marketing.
ii) Insert company information such as no. phone and travel destinations offered in the brochures.
iii) Insert package price for Upah Haji travel.

Tool used:
Laptop

# data[].attributes.body
CONTINUES DESIGN BROCHURES

The work process involved:
i) Design brochures follow our own creativity with using Photoshop.
ii) Practicing Photoshop usage techniques that have been learned in UMK.

Tool used:
Photoshop

# data[].attributes.body
PRINTING THE DESIGNED BROCHURES

The work process involved:
i) Went to the nearest service printing center and asked to print 300 sheets of the copies.
ii) Ensuring the printed brochures are clear and have the right details.

Tool Used:
Photostat Machine

# data[].attributes.body
SERVES CUSTOMERS

The work process involved:

i) Be receptionist.
ii) Answers phone from customers.
iii) Explain what packages and services provided..
iv) Give explanation about advantages of buying package from our company and the price offered.

Tool used:
Office telephone

# data[].attributes.body
CLEAN UP THE OFFICE AND REARRANGE THE OFFICE ITEMS

The work process involved:
i) Sweep rubbish and mop up the floor
ii) Restructuring items in display cabinets such as travel bags and decorations
iii) Store unused bag in plastic to make sure it is more organized.

Tool used:
Mops, brooms, plastic

# data[].attributes.body
WEEK 11

# data[].attributes.body
SERVES WALK-IN CUSTOMER (TO TRAVEL)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Show them the list of travel destination offered by our company.
iii) Give explanation about the travel itinerary.
iv) Explain what advantages of buying package from our company and the price offered.

Tool used:
List of travel destination, brochures

# data[].attributes.body
DISTRIBUTING BROCHURES

The work process involved:
i) Distribute brochures in Mydin Parit Buntar.
ii) Explains a little about our company and the packages contained in the brochures.

Tool Used:
Brochures

# data[].attributes.body
PUBLIC HOLIDAY

# data[].attributes.body
SERVES WALK-IN CUSTOMER (TICKET SURVEY)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) The customers inquire about flight ticket to Korea.
iii) Check the price, date and time requested by customers.

Tool used:
Laptop

# data[].attributes.body
CLEAN UP THE OFFICE

The work process involved:
1) Wipe windows and doors.
2) Arrange office files.
3) Sweep and mop up the floor.

Tool used:
Rag,mop,broom and cleaning tool

# data[].attributes.body
WEEK 12

# data[].attributes.body
SERVES WALK-IN CUSTOMER (TO TRAVEL)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Show them the list of travel destination offered by our company.
iii) Give explanation about the travel itinerary.
iv) Explain what advantages of buying package from our company and the price offered.

Tool used:
List of travel destination, brochures

# data[].attributes.body
UPDATE TRAVEL PACKAGES ON NARASINDO MITRA PRIMA FB PAGE.

The work process involved:
i) create compelling ads so customers are attracted to the packages we provide.
ii) En. Saidon leads us to find more customers by offering attractive packages available.

Tool used:
Laptop

# data[].attributes.body
MANAGE CUSTOMER BOOK RECORDS

The objective is to know who is our customers and know who our regular customers.

The work process involved:

i) Information that need to be recorded:

-          Booking/Trip date

-          Customer’s name

-          Customer’ address

-          Customer’s IC number

-          Customer’s phone number

-          Service/Packages purchased

Tool used:
Pen, Customer Book Records

# data[].attributes.body
CHECK FEEDBACK AND REVIEW

The work process involved:
i) Record all the feedback that need to be repaired for this company.
ii) Check online feedback on company websites as well social media
iii) Records all the complaints.

The relevance of the activities carried out with the theory and practice studied in UMK :

Objectives: The objective of recording and handling customer feedbacks or complaint is to improve the quality of the company so they can build and cope the best relationship with their customers.

Positive feedbacks: If customers have a positive experiences or feedbacks, they will share their experience with friends, family and any other connections which in turn this company will be known as the best travel agency with the best services provided.

Negative feedbacks: If the customer gives a complaint, it will highlight a problem, whether that’s a problem with the services or employees. By hearing these problems or complaint, we can investigate and improve it in order to prevent further complaints in the future.

Tool Used:
Laptop

# data[].attributes.body
CLEAN UP THE OFFICE

The work process involved:
1) Wipe windows and doors.
2) Arrange office files.
3) Sweep and mop up the floor.

Tool used:
Rag,mop,broom and cleaning tool

# data[].attributes.body
WEEK 13

# data[].attributes.body
SERVES WALK-IN CUSTOMERS (UPAH HAJI)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Give explanation to customers about UPAH HAJI.
iii) Ask customers to fill the registration forms of Upah Haji.

Tool used:
Brochures, Upah Haji registration forms.

# data[].attributes.body
SERVES WALK-IN CUSTOMER (FLIGHT TICKET)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) The customers inquire about flight ticket from Penang to Kuala Lumpur for 40 students for school trip.
iii) Check the price, date and time requested by customers.

Tool used:
Laptop

# data[].attributes.body
HANDLING PAYMENT

The work process involved :
i) Serves customers who want to make payment for group trip.
ii) Check the list of customer names that have been paid.
iii) Write a payment receipt on behalf of the company as proof

Tool used :
Receipt, list name of group trip

# data[].attributes.body
SERVES CUSTOMERS

The work process involved:

i) Be receptionist.
ii) Answers phone from customers for Upah Haji.
iii) Make appointments between customers and incharge officer from the Pejabat Agama Islam for the akad
iv) Re-inform the customer about the date and time set in Narasindo as per request.

Tool used:
Office telephone

# data[].attributes.body
SERVES WALK-IN CUSTOMERS (UPAH HAJI)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Give explanation to customers about UPAH HAJI.
iii) Ask customers to fill the registration forms of Upah Haji.

Tool used:
Brochures, Upah Haji registration forms.

# data[].attributes.body
WEEK 14

# data[].attributes.body
PUBLIC HOLIDAY

# data[].attributes.body
SERVES WALK-IN CUSTOMERS (UPAH HAJI)

The work process involved:

i) Greet ‘Hi! How can I help you Sir/Madam?’ or ‘Selamat datang, bagaimana saya boleh membantu encik/puan?’
ii) Give explanation to customers about UPAH HAJI.
iii) Ask customers to fill the registration forms of Upah Haji.

Tool used:
Brochures, Upah Haji registration forms.

# data[].attributes.body
PUBLIC HOLIDAY

# data[].attributes.body
FILL IN THE UPAH HAJI CUSTOMER BOOK RECORD

The work process involved:
i) Check list of registered names for Upah Haji.
ii) Check out the list of names that have paid for Upah Haji.
iii) Fill in information such as the name of the heir, the name of the deceased, the home address and the date of registration in the Upah Haji customer's book record.

Tool used:
Upah Haji Customer Book Record, Pen

# data[].attributes.body
CLEAN UP THE PREMISE AND ENSURE THE OFFICE LOOK CHEERFUL.

The work process involved:
i) Sweep rubbish and mop up the floor
ii) Restructuring items in display cabinets such as travel bags and decorations
iii) Store unused bag in plastic to make sure it is more organized.

Tool used:
Mops, brooms, plastic waste.

# data[].attributes.body
WEEK 15

# data[].attributes.body
MANAGE CHEQUE BOOK RECORDS

The work process involved:
i) Record money transfers through cheque in the cheque book record.

ii) Information that need to be recorded:

-          Name list

-          IC number

-          Phone number

-          Amount

Tool used:
Pen, Cheque Book Records

# data[].attributes.body
EMAIL TO AIRASIA ABOUT PRICE QUOTATION

The work process involved :
i) Directed by En. Saidon to inquire about price quotation by AirAsia airline in September
ii) Make a phone call to AirAsia hotline and be prompted to email the official email.
iii) Send an email to AirAsia through Narasindo email.

Tool used:
Laptop, yahoo mail Narasindo

# data[].attributes.body
HANDLING PAYMENT

The work process involved :
i) Serves customers who want to make payment for Singapore trip.
ii) Check the list of customer names that have been paid.
iii) Write a payment receipt on behalf of the company as proof

Tool used :
Receipt, list name of Singapore trip

# data[].attributes.body
CONTACT HALLMARK REGENCY, JOHOR BAHRU

The work process involved:
i) Make a little search on Google about Hallmark Regency hotel information for phone numbers
ii) Make phone calls for confirmation of hotel room booking.
iii) Inform information such as date of check-in and check-out and number of rooms.

Tool used:
Laptop, company’s email, company’s telephone

# data[].attributes.body
CLEAN UP THE OFFICE

The work process involved:
i) Wipe windows and doors.
iii) Sweep and mop up the floor.

Tool used:
Rag,mop,broom and cleaning tool

# data[].attributes.body
WEEK 16

# data[].attributes.body
MANAGE CUSTOMER BOOK RECORDS

The objective is to know who is our customers and know who our regular customers.

The work process involved:

i) Information that need to be recorded:

-          Booking/Trip date

-          Customer’s name

-          Customer’ address

-          Customer’s IC number

-          Customer’s phone number

-          Service/Packages purchased

Tool used:
Pen, Customer Book Records

# data[].attributes.body
-END OF INTERNSHIP-