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Aliexpress Customer Service
Istanbul Turkey
26 March 2017
Dear Sir/Madam
2 month ago I ordered 3 phone case ( pink soft, blue thin and one of them was look like marble) they still hasn't come. Please solve this problem.
I paid 10 dollars for them.  I couldn't call but I mail you 3 times.  I am very disappointed, last time I order something it came after 2 weeks.

I am looking forward to hearing from you.

Yours faithfully

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Dear Mr. Jenkins,
A month ago I ordered a toaster on your site. On the description it said shipping lasts 3-4 work days, one week tops. However my toaster came yesterday. I tried to reach out to your customer service line on the phone but nobody answered my call or returned back to it. Yesterday I was happy and eager to test my new toaster but when put a slice of bread in it and pressed the start button it starting a weird noise and I saw smoke coming out of the machine. I have bought several items from you before and they all came late. I always thought it is not a big deal but this incident was the last.
I am looking forward to hearing from you.
-Uras Avlaç

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Amazon Customer Service
Istanbul/Turkey
26 March 2017
Dear Sir or Madame,
Two weeks ago i ordered a dress from your online store.

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ASOS-UK Customer Service
İstanbul/Turkey
26 March 2017
Dear Sir or Madame,
Three weeks ago I ordered this holographic slip ons size 36. The website said that over 40 pounds the shipping would be free but on the receipt I saw that I paid 66 pounds for the 60 pounds worth slip ons.

Like this wasn't enough nothing arrived for two weeks although the website said that the slip ons would artive in 4 days. And when they arrived they were all scratchy and they weren't holographic at all. They were so dull.

This was my first and hopefully last time having a problem with this big of a company. I hope there is a solution for this.

I look forward to hearing from you.
Yours faithfully,
Özge Sağır

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River Island Customer Service
Istanbul/Turkey
26 March 2017
Dear Mr. Baker,
I ordered three bathing suits from your online store . Before buying that bathing suits I read the conditions carefully, it says that it will arrive in 10 days and your website says that it has a good quality.

Two weeks passed but nothing arrived then I decided to call your customer service line. She said that they made a mistake but it will come in two days. When I got my product, it had a terrible quality and I charged with the shipment.

This was my first and the last time. I hope you will be able to resolve the situation in a compensative way.

I look forward to hearing from you.
Sincerely,
Dide Yolbulan

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Hotiç customer service
İstanbul/Turkey
26 March 2017
Dear Sir or Madame,
Three days ago,on 23 March 2017,I ordered a pair of rain boot.On the website they are black and shiny but when i received them rain boots are blue and matt.Then shoe size wasn't the same as i wanted.I sent mail your customer service but nobody sent me mail back.
I hope this problem will be solved as soon as possible.
Sincerely,
Eylül Demir

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Ali Express Customer Service,
İstanbul/Turkey
26 March 2017
Dear Sir or Madame,
3 weeks ago i ordered a case for MacBook Pro 13 inch Retina and i received the cargo after 2 weeks so the cargo is terrible and also i was surprised when i opened the package because instead of a case for MacBook Pro 13 inch Retina i received a case for MacBook Pro 15 inch .

And then i called your customer service and they said me that they can not absolutely accept that case and do not pay me back the price .Also they said me that the problem was about me because i choosed 15 inch but when i send the confirmation page they said me that they will call me but they didn't.
I look forward to hearing from you
Yours Faithfully
Zeynep Ugur

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Markafoni Customer Service
Istanbul/Turkey
26 March 2017
Dear Sir or Madame,
I ordered a hat and a bandana from your website but 3 weeks have passed and I've received a wrong order just this morning.
I decided to contact your customer service line, but no one answered my calls nor got back to me.
This is the second time that I am having a problem with your company and I am canceling my order. I demand my money back because I no longer want to get the hat and the bandana.
I look forward to hearing a quick response from you.
Sincerely,
Dilay Tetik

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Ebay Customer Service,
İstanbul Turkey
26 March 2017

Dear Sir or Madame,
One week ago, on 19 March 2017, I ordered a Iphone6 phone case. This morning ı opened the cargo and and ı saw that the phone case is for samsung galaxy s5 And also it was so sticky.
That was the first time that I ordered something from your website and I am no longer planning to buy something unless the problem would be solved. I hope that you will be able to send me my money back.

I look forward to hearing from you.

Yours sincerely
Elif Aksoy

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hepsiburada customer service
İstanbul/Turkey

26.03.2017
Dear Sir or Madam

Eight days ago, on 18 March, I ordered a  ps4( playstation 4)  from your internet store. I have never used hepsiburada .com that's why I was nervous to shop for the first time on this site. I was nervous to shop for the first time on this site. The package came today. I received my package I was so happy.  I opened it. but instead of a ps4 ı saw a nintendo switch. I contacted with the customer service . They told me that they can't  help me and They told me to talk the person who sold it to me . So i am writting this message to you. If you can help me that would be perfect.

Yours faithfully,
Barış Özmen

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Gittigidiyor customer service,

Istanbul/Turkey

26.03.2017

Dear Sir or Madam,

Last Sunday (19/03/2017) I ordered an iron from your website (order reference #251248100). Before I order it I checked if the product is still in stock and it was. It was written that the product will come in 3 days.

One week passed and I did nt receive the iron even though I paid for it. I tried to call your costumer service but nobody opened my phone.

That was the first time that I ordered something from your website and I am no longer planning to buy something unless the problem would be solved. I hope that you will be able to send me my iron.

I look forward to hearing from you.

Your faithfully,

Betsy Ojalvo

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Sherri Hill Customer Service
Istanbul Turkey

26.03.2017
Dear Mr. Archibalt

One month ago, on 26 February I ordered a dress from spring collection 2017  ( the code was #51134 ) for my cousin's wedding and I have mentioned that the wedding is on 29 March and yesterday I phoned your costumer service but nobody could find my dress and there are two days to wedding. My friends and I have bought many dresses and accesorises from Sherri Hill. We did not expect that from your company I wish your company fix my problem very quickly.

Yours Sincerely
Bilge İmren

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amazon customer service
istanbul/turkey

26/03/2017
Dear daniel

one week ago i used your site to purchase an xbox1 it wasn't my first time using your site so i didn't even hesitate to use it again .
but i was suprised when the package came . i opened it and it wasn't a real xbox one it was made out of legos . i contacted the owner and  he said there was a real one in the box so i messaged your employees and they said that they didn't open it at all .
so i am contacting you .
i hope we can come to an conclusion
thank you
can okyay

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Apple Customer Service
İstanbul/Turkey

26/03/2017
Dear Sir or Madame,

Two weeks ago, on 12 March, I ordered an headphone  (Beats Solo3 Wireless Gold)  from your online store. The delivery date was today but it wasn't delivered. And I entered your website. Your website said the items in stock are delivered in one week.
When I checked my  credit card , I noticed that payment had been taken.

I phoned your customer service line and I talked with George. He approved that the item wasn't in the stock but he said that he didn't know why my headphone hadn't been delivered.

I have never thought that I would have trouble with your company because it is a well known and hight quality brand. I hope my problem can be solved  in a short time.

Yours faithfully,
Ayşe Toker

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Trendyol Customer Service
Istanbul/Turkey

26.03.2017
Dear Sir or Madame,

One week ago, on 19 March, I ordered a dress from your online store. Today ı received my dress but there was a problem about my dress. This morning ı opened the cargo and and ı saw that the dress color is blue but ı ordered a orange dress. And also size was was wrong.
I phoned your customer service but he said that they sent the right dress to me but ıt was wrong. We had a argument with him and he was so rude.
I have bought many things form you, but after this problem, probably ı won't buy any thing from you.
I wish, your company fix this problem quickly.

Yours faithfully
Ezgi UYSAL

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do-re.com.tr Support
Istanbul/Turkey

Dear sir or madam

Last month I ordered an electric guitar -A fender Stratocaster american standart 2014 to be exact- from your store. When it arrived, it turned out to be a squier vibes stratocaster. When I called your customer service, I was told that the guitars were in the same price range and this is why it didn't matter. I personnaly prefer the fender tone over the squier tone. This is why I am bringing this problem to you. Wish to hear from you ASAP...

Yours truly.

K.A.

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Bershka Customer Service
İstanbul/Turkey

26.03.2017
Dear Sir/Madam,

Five days ago (21.03.2017) I ordered a coctail dress from your online store. Yesterday, I received my delivery.  My delivery came right on time, I was going to wear it last night.
But yesterday, when I tried it, I saw a rip on it' s sholder. The dress' sholder part rend.
I phoned your customer service line and they said that it's impossible. They said that in their stores this could never happened. I talked with two men: Mathiew and Thomas, but they were unhelpful and careless. They didn't know the dress that I bought. That's why, I contacted with you to solve the problem.
I have bought things from your stores and from your online store with pleasure. I have never had a problem like that.
I would like to alter the dress with the same or I would like to have a refund.
I hope your company fix the problem quickly.

Yours faithfully,
Selin BAYKAL

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HızlıAl Customer Service,
İstanbul/Turkey
26/03/2017
Dear Mr.Simpson

One week ago, on 19 March, I ordered a Galaxy Tab 3. I have never used HızlıAl.com so I was little bit nervous but when I received my package I was so happy
The package came today. I opened it. İnstead of a tablet I saw a cucember! I was little bit mad but I calmed myself and contacted to customer service. They said because of I opened the box I can't send the product back...
I was furious so I'm sending this message to you. I would be so happy if you  solve my problem and send the real product to me.

Yours sincerely,
Umut Yılmaz

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Ebay Customer Service,
İstanbul Turkey
26 March 2017

Dear Mr. Green,
Two days ago, on 24 March 2017, I ordered a Sony Shake X-30 Hifi system with bluetooth technology. I had done some research and I was sure that the informations written on your website were exactly same with the one in the original site.
The item arrived this morning but while opening it up I noticed that the device was a 10 years old mini hifi component system (MHC-RG475S) which has only Cd, Mp3 or TAPE inputs on it. There is no sign of bluetooth, the device is 10 years old and it is a totally different one that I have ordered. I called the customer service line to assure that there might be a mistake of delivery and I told that device I have ordered isn't this one I have bought 2 days ago but the lady was unsuccessful to solve my problem.
I've been using your online company for many years with pleasure and I have never ever had a problem like this before. I hope that there has been a confusion in the delivery section and I really hope your company will fix this unpleasant problem easily.

Yours sincerely,
Eren Tahincioglu

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Dear Sir/Madam

Three weeks ago i ordered a computer from your internet store. Before buying the computer i read its hardware from the information but when it arrived i found out that the hardware didn’t match the ones written as the information in your internet store. I phoned your customer service and asked them if there was a mistake in the cargo and they said that there wasn’t any problems and that i couldn’t refund or change it.I have bought many things from the internet and from your site and never had this problem once. I hope you will be able to solve this issue

I look forward to hearing from you.

Yours faithfully,

Deniz Binan