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you have to know the rights of the customer and have to respect them no matter what.
in college we have a progress tutorials to help us understand these things.

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health and safety

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Knowledge for health and saftey in college.

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Knowledge-

Business

Communication-

Knowledge of the company and wider business environment- business knowledge is important strategic asset. It is a sum of skills, experiences, capabilities and expert insight, which you collectively create and rely on in your business. As a shared resource, knowledge shapes and affects all the activities in and around your business. The external business environment consists of economic, political and legal, demographic, social, competitive, global, and technological sectors.

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Knowledge, skills and behaviour

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Motivation is important as it means that you have the effort and motivation to achieve things and the way that you would develop this is by Setting goals that you want to achieve

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Time management means where the ability to use time effectively.

Time management is important as you can priotise the task throughout the day, you’ll be ready for the day and not feel rushed, reduced stress.  If you arrive late then it shows a bad reputation on you and employees wouldn’t want you to be late.

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Knowledge- business document production and information management

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business document production and information management

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Knowledge                                   •	Depending on the job you will have to have knowledge of the categories of business        •	If you are in contact with people skills the process of making an area more urban. The importance of urbanization is when you create a more urban environment   

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Knowledge                                   •	Depending on the job you will have to have knowledge of the categories of business        •	If you are in contact with people skills the process of making an area more urban. The importance of urbanization is when you create a more urban environment   

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we are taught about this in our tutorial lesson as we are told that we shouldn’t treat people unfairly and that everyone should be treated equally. This is important because it means that nobody feels out of place and that everyone is equal.

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Behavior:

·       Attendance

·       Punctuality

·       Manners

·       Time management

·       Completing work to deadlines
be respectful
team player
trustworthy

Respect

This is important because it shows that you are nice and it shows you listen and it shows that you are courteous. Respect also teaches you the value of patience. College does this by making up a lit of classroom rules that we all had to sign and follow.

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Business

Communication

Common Sense

Demographic changes – In our tutorial lesson we learn about what the average age is for death, and the dependency ratios are. We also learn the usual life expectancy and family structures. They also tell about birth rates in Europe or a certain country

Business Fundamentals – Some business fundamentals include debt, cash flow, supply of and demand for the company’s products.

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Attendance

Punctuality

Manners

Time management

Completing work to deadlines

Team player

Commitment

Respect

Professionalism

British Values

Confidentiality

Trustworthy

Punctuality:
College try to ensure students are on time to lessons by constantly reminding you of when you need to return to class as well as taking a register so if you are late it is recorded which affects your overall attendance.

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Attendance

Punctuality

Manners

Time Management

Completing work to deadline

Conscientious

commitment

British values

Attendance:
College try to ensure that all of us are here everyday when we are supposed to be. To do this they are always chasing you up about where you’ve been and what is the reason, also we get a message every morning reminding us that we have college on that day.

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Team working – Teamwork is when numerous people working on a team task who all put their skills
It is important as in a team everyone's skills are important.

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·         Attendance

·         Punctuality

·         Manners

·         Be Respectful

·         Completing work to deadlines

·         Time management

·         Team Player

·         Professional

·         British Values

·         Committed

Professional

In college, they help us show professionalism by treating us like adults so we supposedly act like adults and when we are in class we have to behave like we would in the workplace so no phones out as if you did that in the workplace you would probably be fires fired, also you have to show up on time like you should in the workplace, making us more independent. Professional skills can be developed in a business by taking lead, manage your own finances, presentations, dealing with challenges, observe someone else who is professional and learn, act as a team player, needing to be confident, problem solving.

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. Punctuality

. Attendance

. Conscientious

. Timekeeping

. Professionalism

. Committed