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The very first day that I start my internship in Tourite. I arrive sharp at 9am and greeting warmly by the admin/HR manager, Qurratu. She bring me to get familiar with the workplace and my colleague. I've been assigned to the Operation department for my first month. My colleague, Wan Ting & Vanessa is very friendly & caring. They teach me how to key in the information such as tour info & rooming list.

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Today we have to prepare lunch cause it's Chap Goh Mei. I've help the colleagues to prepare the lunch. After lunch, my colleague assign me some task to finish.

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The 3rd day I'm in Tourite & finally meet the head of OP department, Crystal. She ask me to print flight detail through the system "Sabre Red".

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The 4th day in Tourite. Today I had key in the ticketing list for the passenger departure to Jordan.

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The 5th day in Tourite. Also key in the rooming list & ticketing list for the March tour.

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The 6th day in Tourite. They ask me to study about the geography and history of every country because it will be useful when selling travel package in MATTA fair.

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Today I've been assigned to do an album for Scandinavia, This album consists photo of the destination & flight details, & it will be use during MATTA fair for the customer to read.

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Today I've key in the data into the Airline Inventory sheet. I've learned that tax & YQ are also a part of the airfare. A travel agency also have to pay either commitment fee or deposit to secure the seat.

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My colleague ask me to rearrange the format of our company's tour status. Tour status is a document that record the balance seat of a tour.

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Today the office only operate until 1pm since we have annual dinner at 7pm. I'm still continue to check on the tour status because there is a lot of country involved.

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Our company started to use a new system called "e-travel" to record customer's information and tour details. Since there is a lot of tour package in Tourite, I had been helping my colleagues to key in the tour code into the system. Today i had key in for Balkans, Russia, and Eastern Europe.

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Continue to key in to "e-travel" and done for Switzerland, Greece, and Iceland.

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Continue to key in to "e-travel" and done for Italy, Finland, Scandinavia, and Spain.

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Continue to key in to "e-travel" and done for USA West Coast, Alaska, and South America.

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MATTA fair is around the corner and everyone are working on tour status, itinerary and public relations. I've study the general info about few country.

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Today I've been helping the marketing team to edit the brochure's correction, and staple the brochure for Bhutan.

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Today my colleagues find out that the itinerary for Turkey have some mistake. To avoid that customer getting wrong information, I've to do the correction for it. I print out the correct itinerary on Self Adhesive Label (a kind of paper that have sticky surface) and paste it on the mistake itinerary. There is roughly 200 stacks of brochure that i have to paste.

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Still continue to cut & paste the 200 stacks of brochure. When i finally finish it, they tell me that the 200 stacks is for Ipoh MATTA Fair, and there is 400 stacks undone brochure for the KL MATTA Fair...

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Other than Turkey's brochure, there is also mistake for China's ZhangJiaJie & India, so i have to continue cut and paste before they deliver the brochures to PWTC.

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The first day of MATTA fair. I am assign to stay at office and helping the office team. Frankly to say, there is not much enquiries either for phone or walk-in customers. Today I have no sales.

P/S: Attached h is the booth at PWTC.

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The second day of MATTA fair. Today I'm still in the office. There is only few phone call and customer come in.

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The third day of MATTA fair. Still no customer walk-in or enquiry. A whole new experience for me since that the respond wasn't great as I thought.

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My colleague ask me to key in the customer details in the system. There are some sales from PWTC so it wasn't that bad.

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Today my colleagues want me to check back the price for every tour because they had change the price. So i open e-travel and track back one-by-one. I spend a whole day to do it but still haven't finish.

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Resume to check the price and details on e-travel. The tour status are included Europe, Exotic, Japan, China, Korea, and Asia. For example, under Europe, it have western Europe, Switzerland, Balkans, Russia, Greece, eastern Europe, Italy, Scandinavia, Iceland, Ukraine, Spain & Portugal. So it wasn't easy and efficient to done it in 1 day.

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Do rooming list for the Kenya trip that will depart at June, Istanbul and Morocco trip that depart on next month.

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Tonight our head of department, Ms Irene are going to have a group tour to Morocco along with 16 traveler. I've keep the assignment bag for her that consist of Ticketing List, Air-Tickets, Tour Info, Tour Report, Feedback Form and other documents. The plastic folder have itinerary, tour info, e-ticket, a pen and luggage tag.

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Today my colleagues want me to do a sales manual (aka album) for Mongolia, Finland and Southern Italy. I have to find photo from internet and arrange them according to the itinerary. I spend a day to do it and just finish Mongolia & Finland's album

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Continue with Southern Italy. These album will be helpful for the upcoming Penang MATTA fair.

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Today I help to translate the Balkan & Adriatic Sea's itinerary from English to Chinese. I have learn the destination and the geography of each state by doing this task and it help me a lot.

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Today I've prepare the rooming list and ticketing list for Morocco trip that will depart on 8/4.

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Today I've prepare the rooming list & ticketing list for Istanbul trip that will depart on 9/4.

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My colleague, Constance have teach me to get used with Amadeus. Amadeus is a travel technology that helps businesses connect to the global travel ecosystem, manage operations more effectively and serve travelers better than ever. I've learn how to check airfare, booking FIT seat for the travelers.

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Today I help to translate the Turkey's itinerary from English to Chinese and add some more the new destination into it.

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As soon as I arrived the office, my colleagues had sent me an email that I have to print out the flight ticket for Istanbul trip that will departure on 8-Apr. Then, i cross check the name and their passport number to ensure that there is no error at the ticket.

After lunch, my colleague Calvin, want me to help him to filing the invoice, proforma invoice and passport copy into the folder. These documents are the booking form from MATTA fair and he haven't have time to do it, so he need me to help him. I separate it to China, Korea & Japan folder and I found that most of the passport copy are still missing. I report to Calvin and done my job.

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Tomorrow is Penang MATTA fair and our company are involved in it. I've print out 25 copy of Europe, Asia, Exotic, America's status for them to bring to Penang. Other than that, I also help to do some correction about the wrong itinerary.

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My PIC and most of the colleagues are away for Penang MATTA fair. They didn't left much work for me to do so I help to check the information of flight details and details of passenger that will departure in April.

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Since most of the colleagues are absent today, they assigned me to do the rooming list & ticketing list on behave of them through whatsapp.

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Today the wholesales team pointed out that the price and itinerary in the website isn't tally with our real price in status. Constance want me to log in to the website system and correct all the error. Today I've finished America, Australasia & IndoChina.

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Continue to done with Europe's status. Other than that, also done a rooming list for 14/5 Alaska trip.

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Continue to done with Exotic & Asia's site.

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Finally done update & correction for the website, but Calvin (in charge of Asia's status) told me that i have to redo Asia's site because he just change all the full tour price. So i just spent a whole day to redo Asia's site again.

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Today I've help Constance to organize the file that already pass such as Jan, Feb & March tour file. Before that they aren't enough staff so the file are just messy and unorganized.

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Today I help to keep the assignment bag for the upcoming tour such as 23 Apr Western Europe, 25 Italy and 26 Istanbul.

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Today I received a set of new status from Calvin, he told me that there are some correction for the status AGAIN and want me to amend it. So i log in the system and do all the correction AGAIN.

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Today as soon as i arrive the office, Constance give me some passport copy and want me to book flight seat from Amadeus. Even though she taught me before but I felt blur for the first time. Luckily that time i had noted down all the steps and entry code, so i tried to do it by myself. After several tried, i figured out how Amadeus work and able to book the seat for the passenger. I felt very plenitude cause i have learn new thing today.

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Today Constance want me to print out the new status and check the aviation tax through Ama in order to update the status for Seremban MATTA fair that held at 26-28 April. It's a new knowledge for me because i never know what and how the tax is working.

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Today morning I've help Wan Ting to do the rooming list of Zhang Jia Jie tour that depart on 24 April. After lunch, Constance want me to check the customer's detail on flight ticket isn't correct with their passport copy or not. They will depart on 27 April to Tokyo through D7 (AirAsia X). I found 2 passenger's detail are wrong and Constance give me the phone number of AirAsia X so that i can call them and ask them to correct it. I'm a bit nervous to call since it is my first time to call a big company like that, but I'm still manage to call and end it well due to my previous job experience (telesales).

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Today I've open a new rooming list for 19 May Kunming Lijiang Tour and print the ticket. Other than that, I also learnt how to pay deposit payment of air ticket through telephone calls with AirAsia.

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Done new rooming & ticketing list for 28 May Istanbul tour. Calvin resigned last week so his Asia's status have to hand over to my other colleagues to handle it. One of my colleagues, Meii want me to print out the costing, land fare of each tour package in order to check back the Profit & Loss(P&L) is tally with our selling price.

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Today Yvonne from marketing department send me some softcopy of China itinerary. She want me to help her to translate the itinerary from Chinese to English. She sent me 3 destination which is Henan Xi'an, Dongbei Red Beach and Shandong. I only finish Henan Xi'an for today cause it's took a lot of time to interpret it.

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Continue with other 2 destination. Other than that, Constance hurriedly run to me and show me the boarding pass that will departure tomorrow to Tokyo. She say the passenger's passport number is wrong and it's me who key in the info but typo. Since there are less than 48 hour to board, she want me to call AirAsia to ask them amend it or uncheck it. After a few try, I successfully communicate with the staff and she told me she will uncheck it. But now (2:50pm) she still haven't uncheck it. So I abit worry cause it's an urgent case.

At 4pm, i check again the website & the staff already help me uncheck it. So i quickly re-type & check-in again. This accident has taught me I have to become more careful when type the customer's details.

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Today I follow up and finish the other 2 itinerary. And then Constance want me to convert the Asia's status to the new format to ease the counter staff to read.

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Today I've help Meii to pay the deposit & booking fees for June's tour through calling to AirAsia X group desk. Other than that, Vanessa teach me how to generate new EO(Exchange Order) through E-Travel. So today I responsible to create EO for the department.

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Happy Labor Day!

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Help Constance to fill in Internal Ticket Requisition Form. The function of this form is to record the payment transaction between our company and airlines.

After lunch, I check the rooming list, tour info & TM check list whether there are error or not.

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Today Constance want me to do an itinerary for Ad-Hoc Eastern Europe tour. This is a tour that our company's CEO and his family are going to celebrate Christmas holiday.

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Create new itinerary for Switzerland that have to include district like Schaffhausen, Basel, La Chaux-de-Fonds, Lausanne, Visp and other district that I never heard before. This task has increased my knowledge about Switzerland.

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Create sales manual for Scotland + Ireland, Russia +Murmansk. Sales manual is a presentation folder that show the itinerary with picture.

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Continue to translate Europe & South America itinerary from English to Chinese.

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Renew website's tour info, delete the outdated tour & update passenger pax.

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Today print EO & flight ititnerary for Korea & Japan.

Check status and update at website.

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Update tour status in e-travel.

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Help to translate Eastern Europe & Italy itinerary to Chinese.

Log in to AirAsia's travel agent account and compare the price of each departure date via GBS (Group Booking System). I'm searching the suitable & available date for Vietnam.

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Print out EO for airlines.

Check Korea file whether the departure date & night of stay is tally or not.

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Key-in Airlines inventory file. Having meeting among OP to discuss filing & SOP.

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Meii pass me the Korea, Taiwan & Japan file & want me to be in charge of it. I need to check the PNR of each departure date so that the airlines wouldn't cancel the reserved seat. I also need to make sure the invoice & EO are attached.

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Happy Vesak Day!

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OP decided to change all tour code because the old one is too long and irrelevant. After i get the list of the new tour code, i go to e-travel and create new folder for all country.

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Holiday for Nuzul Al-Quran!

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Continue to create new tour code in e-travel.

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Finish create tour code in e-travel.

After lunch, help Vanessa do slide presentation about Caucasus.

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Due to my grandma has passed away yesterday, so I have to take emergency leave and go back to Johor.

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Still on EL and at Johor.

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Help Meii to check the rooming list of 6/6 China trip and will do the web check-in (AK) on Friday.

Update new tour code in company website.

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Meii have given me an opportunity to create a new itinerary for Taiwan so that they can sell it during the upcoming fair. It's a big motivation for me but also a challenge because it wasn't easy, but i'll try my best to complete this task.

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Help Meii to check in the passenger that will depart to Kunming on 6/6 at AirAsia website.

After lunch, continue to figure out the itinerary for Taiwan.

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The last 2 days in Tour Rite. I'll still do my best in order to finish LI with perfect mark and reputation.

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The last day in Tour Rite.

Checking rooming list for June's departure group, and delete the June & July's status because it's already pass the dateline.