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BORANG B-PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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BORANG B-PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI)

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LAMPIRAN A-BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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LAMPIRAN A-BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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LAMPIRAN A-PENILAIAN LOG HARIAN OLEH PENYELIA LATIHAN INDUSTRI

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LAMPIRAN A-PENILAIAN LOG HARIAN OLEH PENYELIA LATIHAN INDUSTRI

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FORM F-VERIFICATION OF INDUSTRIAL TRAINING VISIT

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FORM F-VERIFICATION OF INDUSTRIAL TRAINING VISIT

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Day 91

Last day of my internship.

As usual in the morning, send reminder to customer that make an appointment.

Reply all chats in Whatsapp, Instagram and Facebook.

Make a posting in the morning, afternoon and evening.

Make a story about the treatment and product.

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Day 90

Counting days to end of my intership.

Reply all chats on media social.

Follow up customer that have cancelled appointment.

Still make a promotion to attract customer.

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Day 89

On weekend, many customers make an appointment.

Collect leads on Facebook ang Instagram.

Reply all chats in media social.

Still promote ‘Cantik Awal Raya’ promotion.

Send report to the manager about the total of new customer that set appointment, total leads, appointment cancelled and reschedule appointment.

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Day 88

As usual today went well with guidence routine step.

My day went with 40 chats in whatsapp and the message keep coming in the inbox until the end my working time.

Posting and make story on facebook and instagram done well by my partner mira.

With the ads, people keep in touch with us know more about the post and promotion.

We making live video for the last day promotion at 4.00 pm at facebook and instagram.

We also make contest at the end of the live session which is guessing the title and the singer of ‘hari raya’ song.

Then, we give special gift to who give the right answer.

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Day 87

Send reminder to customers in the morning.

Clear and reply all chats, comment on facebook and instagram.

Reply all whatsapp, personal massage on facebook and instagram.

Broadcast whatsapp about ‘Cantik Awal Raya’ promotion.

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Offday

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Day 86

Send morning reminder to customer on thay day.

Reply all chats on whatsapp, facebook and instagram.

Collect all leads and clear all comments or notifications by sending personal massage to the customers.

3 posting in daily on facebook and instagram.

10 story on whatsapp, facebook and instagram.

Sending report before going home that include total lead, cancel appointment, reschedule appointment and new appointment.

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Day 85

The last day of our internship is around the corner.

We are still pushing ourself to get new customers as much as we can.

But today appointmet of new customer half of it was cancelled due to the ‘cuti hari raya’.

Me and my partner perform as usual in handling our social media and whatsapp chats.

Requiring a high value of patience since it is stressful in entertain people desire even it is simple task.

I hope I still can hang in there.

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Day 84

In the morning, I need to send reminder notes to new customer through whatsapp.

Then, my partner collect and reply all chats from new leads.

As the end of the month, we need to all out to achieve our target sales. Every branch in marketing department all pushed by upper organisation to give all effort in closing our new customer to come and grab our facial treatment, product and facial package.

The happierst things happened today is we got ‘duit raya’ earlier than expected. I very thankful to all the things that happens and to all people who invloved.

Thank you Hannan Medispa Kuantan.❤️

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Day 83

As usual our daily flow went well by me and my partner.

We handle the task equally with chats on whatsapp, facebook and instagram.

Then, at 4.00 pm all staff are required to watch facebook live on page Hannan Medispa Queensbay. On this session, we must take note how the live show flow which is we need take the vital point to improve in our next live task on media social.

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Day 82

A different task have given to all branch which is we need to make a live video about a facial promotion.

The video duration in 30 minutes and we chose a promotion about glow raya facial. So, we need to explain first about the promo, advantages, promotion period and others. Then, we offer a facial voucher off RM 50 to those who have higher share number will get the voucher.

Plus, at the end of the live video we make one quiz and for those who give the right answer we will give a special gift.

After making live video, we need to make a report sheet to follow up the customer who joined and comment at our live video. So, from that we have reference to close them.

It is new challenge to me in making live video since I am quite pasive person. But trying something new is the best way to develop what actually we can do beyond expectation.

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Day 81

Today a bit busy to me since my partner is off day.

So, I need to handle all social media platform by myself.

A bit depressed since I can’t manage time well with all chats on whatsapp, instgram and facebook.

Then, today all branch need to do daily posting by themself since the department are improving the management team.

Plus, the manager also showing us a little bit knowledge about digital marketing which is we making ads called ‘bayang’ posting on facebook that can follow our customers in seven days. All this ads have a fees.

So, we learnt to do ‘bayang’ post by ourself in the future under our leader instruction to do so.

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Day 80

Daily task we accomplished as usual since at the end of the month we are achieving our target sales.

Me and my partner need to close the people as much as we can since our branch rangking on April dropped down from the previous month.

Then, we also record a video from the previous winner of the contest on Teachers Day.

Just recorded how is their feedback after treatment and a small thank wishes about our spa.

Last, my internship is countdown to the end. I’m feeling sad since there is a lot of memory created here and the most vital is the experiences and knowledges that I have got.

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Offday

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Day 79

Day 79 of my intership excluded my offday.

Many things I have learnt in marketing department.

My skills showing improvement step by step to manage all the task.

I have learnt multi-tasking, teamwork, handle preassure, patient and more.

Thus, my task everyday managed well by my partner and me since learning from the lesson and advice.

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Day 78

My internship program countdown to the end.

Me and my partner equally manage our task to handle media social and whatsapp.

Today we get higher new cutomer came to the spa which is 13 new customer since it is weekend and wesak day.

Then, we get higher appointment set from new people as we can close them to grab our treatment services with promotion our offer price.

Today also the day that we having iftar together with upper manager and all the staff at Cathayana Hotel, Kuantan located not far from our spa.

New memories created bonding since we all meet in one team.

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Day 77

My day went as usual.

Me and my partner did well our routine by follow the flow.

Today we feel relax as our chats in media social can be managed.

Plus, there is upper management visiting our department since there are a few new members in marketing department.

We have a small discussion about the vital issues which is communication in the team is very important to improve performance between marketing team and operation team.

Then, me and my partner continue our daily task till end office hour.

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Day 76

Starting the day with early meeting in the morning about the marketing tools. The manager, En. Umar briefing a little about the component of making an effective posting in media social. The component are PESTA. P for problem which the headline/title of the posting wether in a negative or positve form. E for explanation for the headline, S for solution of the problem, T for testimony of the solution and last is A for action which is call an action to what people to do wether call, whatsapp or comment on the posting.

It is a new knowledge to me from this meeting.

Then, En. Umar also explain the ads which is the tools that people will connect to us easily by creating a carousel posting on our facebook page. This method will be a platform to us as marketing to close them by they are actualy coming to us.

There is a component called ‘Funnel’ which is a way that we classified the customer from all people exposure to our ads about spa services to the people who have desire to the people who have interest and to make them act an action.

Then, all daily routine are went well executed by my partner and me.

What an hectic day.

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Day 75

Today is Teachers day and we will annouce the winner of the contest at noon.

Then, we had a promotion about the facial of Carbon Ppeel Therapy or Cleopatra Therapy RM 99 only. Normal price is RM 250 per session.

So, today we hard selling this promotion since it is only valid just for today and for those customer who want to grab this promotion price, they need to make online payment to lock their name in this poromotion but facial can do later.

Since we make blast many chats through facebook, which is a platform to send ads of our promotion to all contacts in facebook by one click.

From there, many chats in inbox around 30 and more. So, we need to hard selling it and we have quite high demand from that promotion.

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Day 74

Today, we continue with Teachers Day contest. We keep posting about the contest which is the person who want to join just need to share their unforgettable sweet memories with their teachers at our posting comment and tag along with their teachers name. We posted the contest at instagram and facebook.

The winner by the best comment will win 2 free facial at our spa. We will annouce it tommorrow.

Then, other task went well me by accomponied with the senior staff help me in handling instagram and facebook chats.

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Day 73

Soon, I will finish my intership program at third june in 19 days more left.

Today as usual me and partner did wel in our routine.

We can manage all media social form from whatsapp, instagram, and facebook.

Everything smoothly accomplished by ous. As we can reply all messages and comment in social media.

Moreover, we also posting a contest about Theachers Day since it is around the conner on sixthinth May.

We did a good job. Proud ourself.

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Day 72

Daily routine me and partner doing our work to reply all messages on whatsapp, instagram, and facebook.

Then, we close all new customers as much as we can.

Plus, today we also got appointment set are higher than previous record which is 19 appointment set.

Today, our task went well.

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Day 72

The highest number of chats in whatsapp in the history since I working in this department.

It is very challenging to finish all the chats and close them.

The number of chats is increasing due to the previous chats that me and my partner can not finish the chats before we hoing home.

We left the chats around 30 number.

Then, before we go back yesterday we make broadcasting in whatsapp about the promotion to celebrate Mothers Day today.

We also makea contest on facebook snd intagram to who make an wonderfuland interesting comment about their motherwill bethe winner.

The contest started in two days before Mothers Day.

So, we annouce today the winner of the contest. The winner and their mother will get free facial therapy thatwe offered.

Seriously, it is tiring today.

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Day 71

After mind refresh from my offday, I need to come back with my spirit tu continue facing with the customer.

Today is my day seventy one exclude my off day from the beginning.

I learnt so much from the mistakes, experiences and of course our leader in marketing team is Nia who was 2 years in this field.

She teach me and others staff a lot and guide us every step in the marketing flow.

From the first step for closing the new leads until the follow up the previous customer that cannot be close.

Everything of the task need to be recorded so that we can keep track the unfinish task.

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Offday

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Day 70

Today is seventhieth day of my industrial training.

I have a lot of learning while in this industry.

I learnt how to serve customer, how to face them, front desk management, facial treatment, marketing skills and more.

It is my honour to

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Day 69

Today is a first day of ramadhan, but working is as usual.

From the morning, me and partner follow the daily routine from collect lead from all social media forms, posting, follow up and others.

Our day went well.

But, I accidentally set an appointment for customer beyond the available staff in operation team. So, a bit chaos happened when they do not have enough staff to cover it. The blame is on me because I mischeck the appointment book with the customer timing.

It is stressful when it is my guilty but I did not do on purpose.

So, I make up from the mistake not to carelessly set an appointment before I double check it.

Lastly, with a better performance me and my partner rise up with 17 appointment set and it is satisfaction to us when we did a good job not because the number is high but we accomplish our task well.

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Day 68

Weekend is a busy day with customer appointment.

Feeling thankful today as me and my partner increase our performance.

We can handle our social media platform well.

All messages in whatsapp,instagram and facebook all replied.

And the most important we can get mre than 10 appointment set which is we wake up from the sleep testerday.

Yet, more than half of appointment form new customer is they can make it today and we have teamwork and follow up previous customer that cancel or postpone their last appointment to set a new date.

Everyday is a learning process.

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Day 67

Today is the same day as previous day.

Same task handling social media form all the time.

It is very stressfull mentally but this is my job scope and I have through all this to gain knowledge and improve myself.

Yet, today also dissappointing when me and my partner only got 4 appointment set among many chats from customers in all media social platform.

Did I carelessly ignore them?Did I not attract them enough?I did but there it is they dont work this time and yet my manager questining our performance.

By hook or by crook me and my partner will improve ourself from the lackness.

Thus, we are learning from the lesson.

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Day 66

Today, my partner have to take emergency leave due to her car was broke down near the roadside far from her house.

Then, my day a little but busy to handle all social media form.

Firstly, I will equally take turn to reply chats ine by one begin with facebook, instagram then whatsapp.

I followed the flow smoothly and I relieved that I through my day with a great courage.

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Day 65

Today, I am alone because my partner is offday.

It is a chalenge for me to handle my self all media social form.

I have got 48 messageson whatsapp, 10 inbox on instagram exclude comments and 4 inbox on facebook exclude comment on posting.

How exactly I want to handle it. It is all about multi tasking.

All the routine flow I need to do on my own. I need to manage my time equally to reply all those chats in media social.

Finally, my day went well when I succesfully manage to collect leads asmuch as I can, I can set appointment much as usual and I still can handle all the task even slower than previous teamwork.

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Day 64

Today is a pay day, truthfully it is my practical allowance and plus with commision from the new customer that we succesfully persuade/attract them to come to our spa.

From April month, me and my partner and senior staff that incharge in previous early month are done well by collect 802 new leads as that number are never reached before.

Plus, me and partner are still new in this field but we are still learning and improving our performance and skills.

Set a motivation everyday with my partner to get more than 10 appointment set to reach our goal.

Then, always follow up them until they really make it with their appointment. With that through this month, everything is impossible to reach the record of sale of the month.

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Day 63

My sixty third day went as usual.

For 22 day I working in marketing department, I collocted 100 and more appointment set.

Then, I got 53 people that became our new customer. So, from that I will get commision same as with other staff.

As today went normally like previous day, me and my partner handling media social smoothly.

I handling whatsapp because it is the main approach to close customer.

Then, my partner mira handling facebook and instagram, she will collect new leads as replying to all comments on the posting and close to people that like our posting.

From that, we get many number of customer leads which is as opportunity to being our next new customers.

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Day 62

As usual my day went well with guidence routine step.

Then, as facing many people, then we will know various character of them.

Some can be handle it their question and request, some case we can not bear with mentally weak.

My day went with 40 chats in whatsapp and the message keep coming in the inbox until the end my worrking time.

Posting and make story on facebook and instagram done well by my partner mira.

With the ads, people keep in touch with us know more about the post and promotion.

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Day 61

Weekend as usual is a working day.

Me and my partner start the day with send reminder text about their appointment today.

Then, we follow the flow of routine step by step to finish the day.

As usual customers chats is priority to market our promotion of facial treatment and product.

Today is slower than yesterday for collecting customers leads.

It is not about we do not increase our effort, but it is mentally decreasing facing with many types of customers characther and attitudes.

Sometimes working it is stressful but thats called challenging. No challenging, then no experiences.

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Day 60

Today still busy in media social with facebook, instagram and whatsapp.

But a little disappointed with me because I cannot achieve today target to get 10 or more appointment set per day.

Plus, I get a few customers that not give a positive respond to our promotion offer.

This showed that the methodology as a closer to new customer is uneffectively work.

So, I need to improve my skills to try a different approach to create positive relationship to make them stay follow up for our promotion of product and facial treatment.

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Day 59

My daily task in marketing department is to attract new people as our customer.

Attract them with many promotion and advantages of the product and services facial treatment that we provided.

Try to close them well and answer and explain their questions politelt and clearly even that matters is nonsone or repeatedly.

The more I face the customer, the more I know that the statement of ‘customer is always right’ is radiculous.

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Day 58

Today as usual I will follow the flow to implement all task in marketing standard operation procedure.

First thing to do in the morning is to reminder customer that set appointment on that day.

Then, as usual me and my partner fasihah need to reply all chats in whatsapp, messenger and instagram. All chats collected in 60 and more.

Even it is tiring but still we need to reply all those chats because the vital point  is to close the customer as much as we can.

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Day 57

Today I still take care Kuantan branch department.

Many chats keep in on whatsapp, instagram, facebook and telegram.

Whatsapp is the major component to close customer by collecting the new number of customer on facebook and instagram.

As usual I need to reply all the customer’s question about promotion facial treatment.

Today I get the highest number of leads which is new customers reached 92 people.

People keep on messaging non stop. It’s give pressure to handle all those chats but still I need to treat them well by replying it.

Even it is tiring, but still need to through it.

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Day 56

As usual Kuantan branch marketing department are busy.

Deal with customer for many questions about the promotion facial treatment.

Whatsapp, instagram,facebook and telegram keep come in messaging from the regular customer and new customers.

As for today I have got 35 chats on whatsapp. Then, after lunch break I have got 31 chats. I need to reply all those chats even it is making me tiring.

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Day 55

The day is more busier since digital ads marketing publishing posting ads in social media.

New customer keep in messaging through social media for getting promotion and free voucher RM 50.

I also need to make short story in instagram which promoting new facial treatment Acne Serum facial. This is a new experience that i get to develop my soft skills.

Today I collected 51 data phone number as a new lead which is it is the highest of leads in this month.

Even the chats is rising up but me and my partner miera still continuesly catch up all those chats.

The lesson that I get today is diffilcuties give maturity.

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Day 54

Marketing department also busy on weekend.

Hectic day by 40 chats on whatsapp due the ads publishing on facebook and instagram.

New customer chats keep in on whatsapp for asking facial treatment.

I need to reply one by one their message as I need to close them as much as I can.

As Kuantan branch is one of strategic place in a urban area and welknown among the area. So, it is become easier for new customer to come to the spa.

But as a closer I also need to follow up them for our relationship always connecting and get their trust while they spreading us to their relative and friends.

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Day 53

I am still taking care of Kuantan branch marketing.

Daily routine, settle all chats in media social form with my partner mira.

Customer keep messaging in whatsapp, instagram and facebook about the promotion of treatment and product that we make 10 story in media social, and 3 posting in facebook and instagram.

Then, my duty is to close the customer as far as i can to attract them to come to our spa and at the same time create comfortable chat relationships which is friendly entertain them not only sells something.

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Day 52

My day as usual starting with posting the story of instagram, facebook and whatsapp.

Then, reply all chats in media social.

After that, I need to foolow up old customer that cannot be close in media social.

The purpose is to create more relationship with them, build connection and get their trust into our product and services.

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Day 51

As for today, I incharge at Kuantan branch.

Switched branches incharge make me know a little bit information about their flows.

Daily routine done well by follow the step given by senior staff.

Even I new in the department, I still making step by step improvement and increase my skills in marketing which is always learning from the mistake.

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Day 50

Today I am still incharge at Rawang branch marketing.

As daily routine I need to take care social media form by posting and making story about the treatment product through whatsapp, instagram and face book.

Then, I need to reply all chats and comment in facebook and instagram to close new customer as many as I can to reach KPI.

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Day 49

As join marketing team, I keep rotate my position into other branches to other branches.

Today, I joined Rawang branches as the other partner have day off. So, I was lead by senior staff names ain to helping her in taking care media social form. I need to reply all chats and comment at facebook and instagram by greeting and try to close them for getting their contact number.

As other brancher have different term and policy such as name of person incharge, location, services and more. So I need to aware and avoid minor mistake so that I do not give wrong information to the customers.

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Day 48

Today I accompany by senior staff to take care Kemaman branch marketing.

As usual handling media social form which is facebook and instagram to close new customer.

Then, I need to try to attract them to come to the spa by promoting offer price for face scanning & consultation and vary facial treatment.

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Day 47

The day begin with reply all chats on media social which is facebook and instagram that customers send on night.

After that, I must follow the flow to do all the routine of the day by do 10 story on facebook, instagram and whatsapp.

Then, as usual I need to close customer to get their phone number to collect new leads everyday.

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Day 46

The day went well as usual handling social media form to close new customer.

Post by post three times a day at instagram and facebook about promotion of product and facial treatment.

Moreover, I need to make 10 story at facebook, instagram and whatsapp account by post every product, treatment and promotion which is as a daily routine.

Then, today also senior staff make live at instagran and facebook about the promotion CANTIK AWAL RAYA FACIAL to attract people to beauty themselve before HARI RAYA.

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Day 45

As usual today I incharge at Kuantan branch with my partner to take media social posting which is whatsapp, facebook, instagram and more.

We collect new customer data from all media social by ask them their name and phone number for put in the system.

Every single activities from customer, I must fill in data record system.

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Day 44

Today, I continuing to incharge of Kuantan branch to take care social media.

Whatsapp, instagram and facebook are main source to collect new customer data.

Then, I must follow all routine step so that all task is done well

As usual, before finish the day, I need to submit report of all number of customer to manager whatsapp group.

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Day 43

Today, as usual I did social media to reply all chats that have been sent during night since I cannot reply on no office hour.

Today also I take care another branch which us Rawang branch. Senior staff lead me step by step to handle social media responds and post.

We need to close to new customer to collect new lead everyday.

Then, before end office hour, me and my friend need to submit daily report the number of customer from various media social and the total to send into upper managing department group whatsapp that included many branches.

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Day 42

Third day at marketing department, I have been take care 3 branch starting from the first day. First I manage social media at Batu Pahat branch, second at Kuantan branch and today Kemaman branch.

All branch were assist by senior staff to handle social media which is facebook and instagram.

Step by step I need to follow the flow starting with posting product and treatment promotion to close with new customer until at the end of the day I need to submit daily report number of new, existing and total customer.

Today also our supervisor visit our industrial training place to check out our condition and also submit and complete our form that to need fill in.

Everyday went well even I new at the department but it was my pleasure to get new knowledge and experience.

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Day 41

Second day at marketing department, I am doing social media posting and reply any messagers at facebook and instagram,

Then, posting our product, treatment, artwork at least 10 post per daily to attract customers.

Moreover, every activities that have I made, I need to remark and take note for send summary everyday before come back home.

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Day 40

Today, I switched department from operation to marketing.

I need to learn so many things for beginner in this field.

First, I was showed by senior marketing staff the flow to close to the customer.

Then, she showed me the proper way to greeting new customer.

Next, the staff show me the task what must to do for daily. First, 10 post in media social, take note all new customer, reply all customer messages and more.

Once what I have learned is never miss the communication until we grab them to come to our spa and there is also follow up session for regular customer. In other word, marketing is continueosly connection.

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Off day

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Day 39

As usual, I handling front desk with senior staff.

Then, I welcoming customer and manage their appointment.

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Day 38

Today, as more free time occurred due to little customer make an appointment, I managed front desk well by welcoming customer and served them a cup of tea while waiting a call from beautician to room treatment.

Then, filing task continue as usual as more free time.

Every Monday, staff incharge need to bank in money from the previous week at bank and I accomponied the staff which is Fyra as assistant aftersale of the spa.

Furthermore, every Monday, we also need to order product to restock.

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Day 37

As usual, training held on every weekend which is Saturday and Sunday. Today, I became model to demonstration and prectices for new staff about vshape therapy. The session start on 9.30 am which is 9.00 am we start with prayer and meaning.

Vshape therapy is a treatment that reshape,massage or roll by technology machine to our face to make v shape. In other word is to burn fat on our face at chin area, cheek area and wider. Also, eyebag treatment also oncluded in this treatment.

Then, as always handling front desk that assist by new after sale staff while welcoming customers.

Today, filing task stopped for a while due to many customer on weekend.

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Day 36

Handling front desk with treat well the customer.

Filing task continuing properly.

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Day 35

Office hour starting 10 am to 7 pm everyday. I begin the day with turn up spa environment with aromatherapy scent and calm music.

Then, proceed with serve customers at front desk to manage their appointment for facial treatment.

For new customer, we ask permission to take a picture and fill feedback form to follow up with them.

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Day 34

Day 34 went well with handling front desk together with senior staff.

As front desk responsiblity to treat customer with the best services, as usual welcoming customer politely and friendly became priority in everyday.

Filing task like always went well.

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Day 33

Start the day with welcoming customer and manage the process from relaxing area until facial room.

Continue filing task as usual.

Solve customer payment that bought facial package which is Super Jeragat Therapy cost RM 1500 for 9 session.

Facial treatment that commonly involved everyday are whitening peel, carbon peel, cleopatra, elsa therapy and more.

Also, served drink to waiting customer.

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Day 32

Today is quite high number of customer.

Still bare to manage front desk that helped by senior staff.

Cleaning store room for renovation to make a new staff room.

A small meeting before end the day with manager En. umar. He sharing some advice and support all staff to improve their performance.

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Day 31

Start the day with welcoming customer and treat them well.

Manage customer appointment date and payment.

Filing task still went well while learning some new things.

Become model for new staff training to practise facial skills.

Meanwhile, senior staff asking some question about facial step and the function.

Very exciting can learn new knowledge.

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Day 30

Have training session at 9 am for peeling practical facial treatment. I have become model for new staff make a demonstration.

Then, continuesly learning managing front desk job.

Improving performance at front desk to customers questions.

Still doing filing task that reached 3500 and more.

Served tea for waiting customers.

Overall, the same day is the same chance to learn and improve my knowledge and skills.

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Day 29

As usual, weekend is a busy day. Starting the day with early meeting with discussion about peeling topic that included mandelic, meso, gluthal, salicylic and acid lactic for certain peeling treatment.

Then, manage front desk flow that assist by assistant manager Kak Ija.

In the mean time, continuing filing task while welcome customer and manage their appointment.

Serve a cup of tea to waiting customer.

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Day 28

Handle front desk

Make a drink.

Finishing filing task.

Welcome customers.

Manage customer appointment.

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Day 27

Make a drink to serve customer later.

Handling front desk all day long while finishing filing task.

Treat well customer follow up and new customer.

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Day 26

Sit at front desk as usual to make the everyday flow went smoothly.

Still continuing filing task till the end.

Make a jug of tea to serve customer later.

Then, cleaning receptionist area before the end of the day.

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Day 25

Rountine of everyday, I perform at front desk to handle all customers flow for treatment.

Still improving skills management at front desk.

Then, at free time, continue filing task that reached at 3200 and more number of customers detail.

As usual, at the end of the day, I responsbility to do daily staff schedule with mopping the floor.

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Day 24

Beginning of the day, I make a jug of tea to serve customer later.

Then, continuing perform at front desk with welcome customer, make an appointment and payment and answering customer call.

In the same time, filing task still continuing as usual.

At the end of the day, my schedule staff is cleaning consult room which is doctor room.

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Day 23

Still manage front desk duty and make mistake as a lesson.

Completing filing task.

Collect all rubbish in the spa.

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Day 22

All day long, handling and welcoming customer from appointment to the facial treatment.

Complete payment of customer through cash, debit and credit transaction.

Still doing filing task while treat customers well.

Close shift at the end of the day by calculate the sales for today.

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Day 21

Quite busy day with many customer. Handling smoothly front desk by me and my friend and assist by senior staff Kak Ija.

Give a hand to beautician with last step of facial treatment which is put sunscreen on customer face.

Daily schedule staff done by me which is make and served a cup of tea for waiting customer.

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Day 20

Everyday responsibility to serve customer well with treatment and manage their appointment.

Still in learning process with facial treatment detail to perform and help customer problems and questions.

Filing task continuing smoothly.

End the day with collect all trash and rubbish as daily staff schedule.

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Day 19

Improving handling front dest by manage customer appointment and treat them well.

Continue filing task.

Daily staff schedule done by me with cleaning the door mirror.

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Day 18

Filing task went well all day long.

Still welcoming and treat customer well.

Mopping the floor task end up the day successfully.

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Day 17

Continuosly learning in front desk management assist by Kak Ija which is treat customer well.

Filing task reach up to 2700 above.

Finishing the day with checkup stock list.

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Day 16

Busy day with many customer.

Welcoming and handling customer appointment and treatment.

Still continuing filing task.

Finishing staff schedule with collected all garbage in treatment room and spa.

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Off day

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Day 15

Welcoming customer, handle appointments and calls and continue task as usuas.

Leisure time spent with oxycryo machine functioning showed by Kak Ija as assistent manager that well known all the treatment provided at the spa.

Daily staff schedule done by me with mopping the floor at the whole area.

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Day 14

Doing same task as previous day which handle front desk while welcoming customer.

Key in customer detail from filing to the system.

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Day 13

Same day to handle front desk that assist by senior staff.

Arrange customer appointment with beautician in charge for certain treatment.

Today, I became customer for training session treatment for new staff intake. The treatment is basic treatment call teen facial that consist several step which is clean customer face with water, steam face using steamer machine put some nose mud at nose area, then apply some aloevera gel, dermabrasion which is pull out white head and black head, then clean customer face at the end of the session.

While, key in customer detail into the system still continuing as usual.

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Day 12

Handle front desk with full day appointment. Welcome customer with friendly manner.

Continue the task as usual which is key in customer detail in the system.

As daily schedule for staff, I was mopping the floor at the end of office hour before going back.

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Day 11

Still complishing the previous task which is key in customer detail in the system.

Welcoming and manage customer appointment for today that assist by senior staff.

As today schedule, I cleaned and tidy consult room.

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Off day

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Day 10

Handle front desk well that asisst by Kak Ija.

Manage customer appointment date and payment.

I did a little financial part which is closing summary daily cash flow that helped by Kak Ija.

As daily staff schedule, I have to make a drink to serve for customer while their waiting treatment or accompany their partner.

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Day 9

Handle front desk  with customer appointment that assist by senior staff.

Still continuing computerize customer detail in the system.

On Monday schedule, I do recheck spa’s stock before end of office hour.

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Day 8

Have 32 customer make an appointment today as weekend is a busy day.

Do front desk duty to welcome customer and manage their appoinment with assist by Kak Ja.

As usual, continue the customer detail converted into the system.

As staff have daily schedule in cleaning the spa, I did mirror cleaning such as glass door, mirror in the toilet and treatment room.

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Day 7

As wekeend, many customer has book an appointment. So, Today was a busy day as front desk duty need to handle all the customer process before treatment.

Continue transfering customer detail from hard copy into the system.

Always welcoming and treat customer well.

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Day 6

Quiz about product and facial treatment in Hannan Medispa. All beautician is involved.

Cleaning, tidy & rearrange receptionist area.

Convert customer detail into the new system after sale. As for today, 800 more customer data was converted into the system.

Welcoming and entertaining customer went well in the day.

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Day 5

Fifth day, as my routine in completing the new system of computerizing customer data, the task was did well. 200 customer detail was completely put in the system. As the total number of their customer is high, the journey of this task hope will end smoothly to update the management system of after sale. This because, follow up customer condition is vital to create strong bonding. Moreover, customer loyalty became a main focus of Hannan Medispa. With high quality performance, they can grab their customer satisfction easily.

Then, as I sit at front desk, I also adapt the environment to entertain customer to please them well. As the receptionist area are the main area that firstly customer get their expectation of the spa. So, everyday I  get valuable experience and challenge to learn.