# data[].attributes.body
- First day I try to comfort myself with the working environment & also my work scopes.
- General briefing about the current ongoing project is given by my supervisor, Ms. Rachel.
- This is my first exposure to an official market research agency and start understanding the process of conducting a survey.

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- Today I am doing Project Brutus which is from Amanah Saham National Berhad (ASNB).
- I am given a test link to go through three languages of survey forms.
- Lastly before I go back home, I was tested by another supervisor, Ms. Gia. The purpose of testing is to check whether I am qualified to make an actual phone call survey.

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- Finally I can start doing phone survey. And I only get two total completions for the whole day.
- Even the script is prepared and I just have to read whatever is written, but I realize there are still a lot of uncertain situations pop-up.
- I have to solve those problems and I list a bundle of information which I have to familiar with it before I start making calls.

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- Today I am allowed to look forward the information I needed for example the products offered by ASNB, to differ the color of account book, the current activities conducted by ASNB and etc.
- Today I only make two completion just as yesterday which make me felt disappointed.
- However, it meets my lowest hope which I could complete at least one survey per day.
- I finally have my own code as the photo showed below.
- Duty schedule had pasted on the signboard.

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- After I called for few days, I realize emotion management is also part of my training.
- This is because there are some bad treats from customers due to misunderstanding. We as a phone surveyor have to remain in polite manner to end call.
- People nowadays are more alert on scam calls which affect the most on market research company even we are third vendor party accredited by ASNB.

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- Today I start doing QC (Quality checking).
- QC is another important part of survey, which we downloaded back the whole completed recording and checking the information.
- This is the time how we train our listening skill in three languages.
- We have to make sure every information picked is correct as they said in the phone.

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- From listening to the recordings done my colleagues, I have learnt the tips and skills on how to be a good listener.
- Stay focus and keep questioning, Do not interrupt when customers are trying to speak.
- Recap the key facts, and repeat their words.
- Pen and paper always at ready when needed.

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- Today I am exploring the new survey website named Survey Monkey.
- My supervisor told that the previous used website had blocked, and have to start using a new website to design survey.
- I am given a whole day to explore the feature built in Survey Monkey.
- I am trying to figure out whether this website is suitable for designing the survey.

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- Today I am given a KIA motors survey template by my supervisor.
- I have to build an official survey questions with design using Survey Monkey I had learnt yesterday.
- Luckily, I manage to done my survey question within my working hours. However, I have only done the English version.

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- Today is my biggest challenge due to I am appointed by my supervisor to find a software which can make translation. (Msgstr & Msgrid format translation)
- Finally I found one software named POedit which can run translation in Survey Monkey.
- It consumes me the whole day to figure how does it function and I was only able to translate Malay version for today.
- What a big success I have achieved even my supervisor panicked on this issue!

# data[].attributes.body
- Today I am continuing the rest of my translation part (Bahasa Melayu & Mandarin version)
- After I done, I need to upload the translation files to Survey Monkey.
- Try and error method are used to go through the whole survey. Finally I did it.
- The last thing for today is I teach my colleagues about the using of POedit

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- After we are all familiar with the overall survey designing process, here comes the challenge.
- We are appointed by supervisor to form 2 survey forms using the Survey Monkey from an old template.
- We are allowed to use any possible creative ideas & decorations to design the surveys.

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- Today continue with the task yesterday.
- Last procedure of the day is translation. The most time wasted with no short path to do it.
- Not only doing it on my own, I still have to back up my colleagues.

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- Today I am appointed by my supervisor to guide the new two intern candidates to do the survey.
- I am guiding them for the whole day. It is quite proud to share my knowledge to my new colleagues.

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- What an easy day to go through, reading articles which given by supervisor.
- After lunch break, we just make an open discussion to talk about the titles we read before.
- This is also the best opportunity to get close to each colleagues. Casual conversation starting with introducing ourselves to forming an WhatsApp group.

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- Learnt back Statistical Package for the Social Sciences 25 (SPSS 25) is quite a time consumed thing -- What a long lost memories that had to recover back
- I have been told by supervisor to export the data from Microsoft Excel to SPSS.
- Lastly, form presentation slides using PowerPoint to present those data analyzed.

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- Today continue with the job yesterday.
- After I completed my slides, supervisor appoints me to make a SPSS tutorial using Microsoft Word for internship learning materials.
- What an awkward moment when I am trying to make my own slide presentations to lecture coming internship candidate.

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- I have to form an official survey form for KIA Motors using a paid Survey Monkey account.
- But what I realize is the paid account is not including the multilingual function which mean I have to use the old school method -- 3 translations in a survey form.
- Quite a waste when I had learnt how to use POedit to do my translations but the function is not included.
- 3 translations in a page makes the page messy indeed. The photo showed the result.

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- There is a meeting today with my project manager, Ms. Ashley.
- She briefs about the upcoming projects, and gowent through the survey which I had done even I already familiar with it.
- There will be a Face-To-Face interview for the second project which I think is more challenging.

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- When there are lot of projects coming on, Info Survey Group will fall into a busy environment.
- It goes through few processes, starting with getting the template from customers, designing survey, quality checking survey, briefing from customer then to employees, finalize the survey, and etc.
- Next week will gonna be a work-loaded week. Fighting!

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- As I mentioned last week, today there are several projects to go on
- Today I am handling the Project CSS from Petronas Chemicals Group.
- This is my first time to conduct overseas project mainly in China region.
- It is hard for me because there are big differences in ascent and pronunciation no matter using English or Mandarin.
- It is challenging and I am enjoying with those calls.

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- Today continue with my China region.
- I face different problems for example disconnected issue happen often, unclear and vague calling, unsupported oversea calls  carrier, unable to trace back recordings and etc.
- This causes our project turn into messy situation.

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- A wave of unrest from ISG, here comes another project with automotive company.
- We have to get eligible participants as many as client needed for focus group interview.
- The easiest way to fulfill the demand is spreading information through social media.
- We used Facebook, Instagram, WhatsApp and etc.

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- Communication skill is critical when get in touch with strangers.
- We cannot disclose too much about our client, but still we have to screening respondents according requirements set by client.
- We are then grouping into three different fields, a very well-organized manpower reallocation did by Ms. Ashley.

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- We are panicked on how to get the eligible respondents who can participate in upcoming project.
- Fliers distribution is the method offered by Ms. Ashley, then we start to design it.
- Luckily we still have enough time to go outside and distribute the fliers. But face to face conversation is preferable.
- Another good experience when I am exposed to outfield rather just working inside the office.

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- When there are couple of projects started together, we become so busy.
- Here comes the project  from Honda, but today we are going through the survey and screening for errors.
- Once it is finalized, we can start doing calls.
- No matter how busy we are, but still there is our time to spend together.

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- I just fall into a critical situation same goes to my colleagues.
- The Project Monster yet not finalized by client but we have to start before the finalization.
- Errors are there, and we were asked to proceed whatever is possible.
- A survey took nearly 1 hour to finish and without cash reward for respondent, I do not think this is reasonable and applicable on phone call survey.
- A phone survey should keep Keep It Short & Simple (KISS) Principle as the main objective.

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- The whole day busy on calling the Honda car owner. But the result does not seem good due to the time consumed for the whole survey.
- We are then try to figure the solution for the time issue. Finally I come out with the suggestion that not to mention the time.
- Conducting survey in any convenient time according to respondent. But not forcing them to finish in one-shot call.
- We as the surveyor must try to understand the situation of respondent. They are working at the moment and unable to complete the survey with me in one hour time.

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- Luckily I get one completion for yesterday and also today as well.
- There are some part-timers here today just for this Project Monster (Honda).
- What so impressed me is there is a part-timer named Madam Julie, she completed 3 surveys in a day which is the highest record among us.

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- Today continue with my appointments for Project CSS (Petrochemicals) and also Project Monster (Honda).
- There are two trainees today just for training purpose, and I am the one who in-charged the training session.
- This is my first time to be a trainer, I try my best to lead them, and I am satisfied with my performance same goes to my supervisor.

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- Sample size needed for Project Monster is about 100 respondents. At this moment, we not even achieve half of it, it still require a big effort to go.
- Everyone is busy on calling same goes to Project CSS (Petrochemicals)
- The most touching moment is my supervisor pass me a rain coat during rain season.

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- Another lucky day I get 2 completions for today.
- But there is a problem when management team listened back to the recording, they realize that there are some interviewers are giving wrong information about the survey.
- To overcome this problem, we have made an description list for certain features listed inside the survey.
- Now only I realize we have to familiar not only with the survey but also the contents (features mentioned).

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- Most of us already frustrated on this project, due to we realize we cannot achieve the sample size on time.
- But the situation change after Ms. Ashley made us a short discussion during evening.
- Every success come with a target, without a clear mindset for what to achieve, it would not be succeed.
- A big push from supervisor is quite useful, she wants us made at least a complete call per day.

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- Early in the morning, our company shortcut folder corrupted due to unknown problem.
- It takes few hours to fix, while my team were finding the respondents for focus group survey.
- Calling task only can start after lunch time, however we still managed to get a respondent for today.

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- Everything gone out of my expectation when I think I might get the least completion for today due to Malay Friday's Prayer, however I get 4 completions at the end.
- It shocks me when my supervisor today is the deadline of Project Monster but I have not hit the sample size needed.
- Luckily I still can continue next week due to there is no response from client.

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- Every interns are told to have overtime (OT) session for today due to the extended deadline submission for Project Monster on coming Wednesday.
- It should be fine for me until I realize there is no one stay for the overtime session. I am shocked why overtime cancels in sudden without noticing me.
- I feel depressed when there is neither someone nor the supervisors notice me about the cancellation of overtime, however I have been working for 2 extra hours.

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- There is a new list given by the client, Honda Malaysia. For sure we are trying to get completion from that list.
- But I realize that the list actually was done called by another company named Cyras which mean we just repeating the calls.
- We can get few numbers of completions from there, but we also received the complaints about we keep bothering their working timeas well.
- Another 20 completions to go, fighting!

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- Task today is hard, when you have to make the attempt up to 4 or 5 times.
- The thing to worry is about the temper of respondent we called, they might feel annoyed when we keep calling them, however, we have no choice and follow according what had been told.
- Luckily, I can complete one survey at the last. I have completed 16 surveys in total out of 100 sample size needed.

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- Today is the deadline for Project Monster.
- There are several appointments made with respondent, unluckily they are not willing to answer the call as they promised.
- At the same time, there is a network maintenance for oversea call. After those professionals had fixed, I manage to have one completion for the Project CSS (Petronas).

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- My task today is distributing the focus group fliers at shopping malls.
- It is quite tiring but new experience for me rather than just doing the calls.
- However, there is a respondent called me after working hour, He is mad at me and scolds me for what I did.
- I manage to cool him down and explain everything in good manner which I think is the best action I did for today.

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- Even I report to my supervisor the incident happen last Friday, today still have to continue with distributing the fliers due to we are lacking number of respondents for the focus group survey.
- This is the most easiest way to get into respondent rather than hand in the black & white to related automotive organizations.
- Another tiring outfield for today, hopefully we can fulfill the sample size needed for coming weekends (actual date for focus group)

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- I though last week was the end of Project Monster, however today I have to make another 3 completions to replace those rejected surveys.
- We are frustrated on this project, but tasks come easy when team works together.
- Some of us are dealing with respondents who will take part in focus group survey coming weekends.

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- Today is the visiting day by Dr. Hasif, who is my internship supervisor. It shocks me when he arrives without informing me.
- I have a very long conversation with him and we also talk about my postgraduate study.
- In the late evening, there are another meeting with Allianz insurance company. They are briefing us about the upcoming project named Project Janus.
- Before I finish my work, I manage to make one completion for the whole day.

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- The projects are coming non-stop.
- This is the time to learn multi-tasking. It requires the well-managed of human power and time to do those projects.

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- Today is an exciting day for all interns in ISG, this is because we are gonna have a gathering after the working hour.
- We have our dinner at KFC then playing bowling at Wangsa Walk Mall.
- This is the first time we spend the entertainment time together, I look for the next time.

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- Project KIA key competitors starts today.
- Each one of us go through the survey template, then start right after lunch time.
- This is related to KIA competitors, so there are a lot of restrictions that we cannot disclose too much information.
- The calls are tough when respondents are trying to verify authorization of the interviewer.

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- Today I continue with Project KIA key competitor..
- I only capable to complete 2 surveys for today.
- It is quite challenge because we have to try and error method to check whether the respondent is eligible for our survey.
- At the same time, even we have the raw data from previous projects, but we have no authority to use that data.

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- 3 completions for today, very good progress. Same goes to my colleagues, everyone get at least one completion.
- Right before I finish work, I had been called by Ms. Olivia regarding another outfield project which is located in Brunei.
- I accepts the challenge. I think this might be the most fabulous experience I ever have for my internship period.
- The log activity will stop until coming Tuesday. Safe trip for my Avenger Team.

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- Today is my business trip to Brunei assigned by my supervisor, Ms. Olivia.
- Early in the morning around 4am already heading to Kuala Lumpur International Airport.
- Once we reach, we are moving to KIA Motors Showroom Jalan Beribi and working onward.
- We have no weekend holidays here, start working from 8.30am to 8pm. Luckily, we manage to take a small tour around the rural area with boat. It is quite a nice experience ever in Brunei.
- This is an emergency project which we are far behind from actual progress, but under Ms. Olivia's and Ms. Nicole's leading, we manage to complete within the time given.
- After a great job pay with nice foods from our client. The night before we come back Malaysia, client named Ms. Abbie treat us in Kaizen Restaurant.
- In overall, I have a wonderful business trip experience with ISG in Brunei.

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- Yesterday was my replacement day for Labor Day.
- Today is my first day coming back ISG office after the Brunei trip.
- What so funny when I realize that Kuala Lumpur also conducting the same project as in Brunei and having almost the same questionnaire format.
- The Brunei team already familiar with the questionnaire and we perform very well also. Each person can completed 6 surveys in average.
- There are three colleagues will finish their internship today, so we have a farewell party for them. Our supervisor also treat us with Pizza-hut and also Texas Chicken.

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- Today is the first day of Ramadan month, which means Malays will finish their work at 5.30pm.
- I have been appointed by Ms. Rachel to guide 3 newbies for this project, they are 2 part timers and 1 intern candid.
- This is the multitasking work when I have to make call while I am guiding the new incomers.
- At last, I am able to complete 3 surveys out of 6 in total target respondents completed.

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- There are only 3 persons including me who are calling for KIA Aftersale Customer Satisfaction survey. While the rest handling KIA Sale Customer Satisfaction survey.
- It seems my group lack of human power to conduct, and I am nervous whether I am capable to finish the project within the time.
- This is because the KACS is complicated due to the skips logic inside. That is why all of the part timers and new interns responsible just for KSCS project.

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- Today is my bad day. The list I got for today is KIA Carnival. Most of my list is not answering my call or voicemail.
- Even they answer my call, but they drop my call halfway the survey due the time consumed too long (but it normally takes around 15 minutes, is it too long?) I do not think so, because the previous project even longer ( Minimum 45 minutes).
- Right before I finish my working time, I only did 5 completions and every interns been told to have extra working session for coming this Saturday. Wossshhhh~

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- It is my revenge day! Yesterday I cannot afford to meet my target, then today I make my claims.
- I made 9 completions in total. What an achievement for today!
- Not only that, I get compliments from my supervisor too.
- A few more completions to go, fighting!

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- I am here to announce project KIA is finished. Just left competitors!
- Once I try competitors, I realized it is more complicated and difficult. This is because the respondent database we got is not eligible, we need to verify them every time.
- Moreover, most of the people they are not willing to answer when they are not familiar with our company, they just drop call.
- Another challenge is waiting for me.

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- Monday always the blue, I feel like no enough rest, seem I worked on past Saturday also.
- I worked myself physically but mentally have not ready yet.
- No one really give their effort to call respondent especially for KIA competitors. Because it is hard to get respondent, some more we have to filter the respondent.

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- What happen to those respondent, they are pre-contacted by Nielson. But when we are trying to call them, no answering the call, dropped call, not interested, disqualified and etc.
- We are panic on getting the sample size respondents. Even we have to get our friends into this survey.
- No extra payment for finding own friends, some more we have to add those respondents individually into WhatsApp group. ><

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- When there is a project which involving the competitor of your client, I only can comment 'your bad luck'
- Today is my bad day, I am doing the competitor for KIA Motor. The respondent list actually got from the social groups, and it is illegal method.
- However, there is a respondent who angry on me and asking why keep bothering him, where do I get his number and etc.
- I am been scolded by him for almost 10 minutes, and he challenges me and says that he will post our recording to social platform.
- I have nothing to scare, I just did what I been told to do. But what is unfair that I have to go through the problem.

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- 3 completions already make my day.
- It is hard to get respondent for KIA competitors. It depends on luck to check whether they are willing to help you.
- Luckily, I have my helpful respondent who want to help me.
- After work, I spend my time with colleagues hanging around bazaar.

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- Thanks God its Friday, I am waiting and exciting for this day to come.
- It is because I can take a very good rest for 3 days in straight due to Monday is the holiday replacement for Wesak Day.
- Somehow I still perform on my work, total completion I get for today is 4.
- Goodbye padlet, see you in Tuesday.

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- When I had been told that I can get my friends to fake respondent, I am like "GOSHHH~! Is it real?"
- At last, I manage to get 10 completions from my friends for today,
- Besides that, I am shock when management team pass me the door keys. I am assigned as a key holder for coming Thursday and Friday, is my final duty before I finish my internship.

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- I am the first person who reach office to open the doors.
- I had to sacrifice my sleeping time half an hour earlier once I been appointed to hold the key.
- Most of the management team is not around, I have to manage my colleagues and project too (including interview a walk-in employment)
- Now only I realize that managing a team is not easy.

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- Today is a lazy day for me, I am so tired and waiting for release ><
- I am a team leader have to manage everything when supervisor is not around.
- I am also the key holder for last day. Although it just only two days, but it is a quite good experience.

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- Today continue with KIA competitors. I had a very bad insomnia yesterday, totally cant sleep after drinking a cup of tea.
- Luckily I manage to get some completions for today, but I am so tired.
- Some more I have to photocopy the survey, it takes me few hours and delegate the works to my colleagues.

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- We almost finish KIA competitors, Few more left, so tired to get respondents.
- For those forfeited surveys, I have to tear it into pieces, this is because the survey is confidential, now only I know we have to protect our client from being exposed.
- I have few more days to go, never give up.

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- I complete my calls, but today supervisor assigns me to do data key-in.
- It is my first time, but it seems quite easy, just key-in every answer wrote inside the surveys into computer system.
- After that, I still have my own time to do my proposal.

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- We have completed all projects, and today we just have our own time for other personal work.
- I do not want to waste time in social media, then I start writing my industrial training final report.
- This is my first time surfing ISG official website.

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- Today we have a big 'gotong-royong' in office.
- I am the only one male in office, which means I have to handle most of the heavy stuffs.
- After that, I continue with my final report until the end of today.

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- There is a new intern candid from First City UC. I was asked by supervisor to train the new colleague.
- At the meantime, I have to settle all documents and pack all my stuffs before I finish my industrial training.

# data[].attributes.body
- Today is my last day in ISG. A very big thanks to ISG for giving me the opportunity to be one of the colleagues.
- I have no works but only my report. I print those leaving documents to my supervisor for evaluation. Teaching the newbie in SPSS and so on.
- Miss Olivia releases us at 5pm for understanding everyone is heading way back to hometown.
- Lastly, I get my industrial training certification from Miss Olivia.

# data[].attributes.headline
Industrial Training Evaluation Form B & C

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Industrial Training Evaluation Form B & C

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Please kindly click the link below:
https://youtu.be/KPZiFLdcGFI