# data[].attributes.body
1. 34
2. Strength: hòa đồng, lạc quan
3.Weakness: yếu phần nghe ạ
4.Wish: sử dụng tiếng anh thông thạo
5. 60-70
1/ What are your working hours?
2/ Does your office have enough workspaces?
3/ Does your office have an area for relaxing?
4/ Do you use the gym?
5/ Where is the kitchen area?
6/ What time do you start work?
7/ When does your day finish?
8/ Does your company have a car park?
*Fri 29/10/2021
-Maria
+Sales Manager
+visit clients
+Work with local sales team in Spanish
-Josie
+Admin Assistant
+Work in office facilities
+write emails
_Name: Thùy Vân
_Office: VietNam
_Job: Business woman
_Activities: Sign the contract, travel for work
*Sunday 31/10/2021
1. How do you get to school?
2. What time do your classes start?
3. Where do you taked a break?
4. How many times a week do you eat in the canteen?
5. Does your classroom use air conditioning?
6. How often do you use the shool gym?
7. What is your favorite subject?
8. Do you prefer online learning or face- to- face learning?
9.What do you think about your school?
*Monday, 1/11/2021
_4B:
1.a lot of
2.any
3.much
4.any
5. any
6.any
_5:
1.an/some
2.a/some
3.an/some
4.an/a
_6:
1.many-c
2.much-b
3.many-a
4.much-e
5.much-f
6.many-d
_______________________
_Espresso: dạng coffee đậm đặc, trên mặt có một lớp bọt màu nâu còn gọi là Crema rất thơm.
_Cappuchino: gồm ba phần đều nhau: Cà phê Espresso, sữa nóng và bọt sữa.
_Latte: gồm ba phần: cà phê Espresso, sữa nóng và bọt sữa. Tuy nhiên bọt sữa chỉ bằng một nửa lượng sữa nóng. Nhìn bồng bềnh hơn Cappuchino.
_Flat White: Sự kết hợp hài hoà giữa cà phê espresso và steamed milk (sữa tươi đánh nóng) . Điểm hấp dẫn của nó chính là lớp foam (bọt) rất mỏng ở phía trên.
_Americano: pha Espresso với lượng nước nhiều hơn.
______________________________
*Wednesday 3/11/2021
1. There aren't any deliveries today
2. There isn't any meeting this morning
3. There isn't any new computer equipment
4. There aren't any visitors in reception
________________________________
Dear Liudvika Kuliesiene
Thank for your enquiry. There is a discount 10% for orders over 30 pound. There aren't any delivery charges in the EU for oders over 30 pounds. There is charge for orders 30 pounds and under. Standard delivery costs 2.5 pound and express delivery costs 4 pound.
Please contact us if you have any questions.
Regards.
_________________________________
*Thursday 11/4/2021
1f 2d 3e 4a 5b 6g 7h 8c
_________________________________
_Vocabularies: arrange, catering, platter, canapes, details
_________________________________
REVIEW 2
I.
1. deliveries
2. order
3. supplies
4. delivered
5. suppliers
6. order
II.
_A
1. How can I help you?
2. I'd like to order some office desks.
3. Do you have the product reference number?
4. How many small boxes do you need?
5. How much are the large boxes?
6. How much does delivery cost?
7. Can you deliver by Monday morning?
_B
1d
2g
3c
4b
5a
6f
7e
III
1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much
IV.
1. c
2. a
3. b
4. c
5. a
6. a
V.
1. Is there
2. Is there
3. There isn't
4. Is there
5. There are
6. There is
7. Are there
8. There isn't
VI.
1. many (S)
2. many-do (C)
3. do (S)
4. much (C)
5. do (S)
6. much (C)
7. Are (C)
8. Is there (S)
9. does (C)
____________________________
Dear employees
This week, the new Hong Kong project started and we are now in new team. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow instruction:
- Remove everything from your desk
- Put all off your things in a box
- Write your name on the box
- Please don't move the box. That job is for the warehouse workers
- Look at the plan attached and find your new workspace.
We appreciate your cooperation. Have a great weekend!
Regards,
Đỗ Lê Thùy Vân
____________________________
Dear Athony
Welcome to the team!
Here is a summary of last year's sales report.
At the start, we spent 16000 pounds on advertising. This gave us to win a lot of new business in North America and made progress in areas with lots of competition in Japan and in South Korea.
Unfortunately, we didn't hit our sales targets in Europe and some customers didn't buy new product immediately. So we haven't grown our export business.
However, we had good relationships built with new customer in Europe last year. So we can increase it. We need to hire more Sale Representative to sell new products in Europe.
Overall, it was a good year.
Regards,
Đỗ Lê Thuỳ Vân
_________________________
1. Yes
2. No
3. Yes
4. Yes
5. No
__________________________
Dear Team,
First, a big thank you for all your hard work in the last year.
Second,  here is a envirolite trainers’ performance. At the start, we hit our sales target of 600000 pounds. So we could grew our UK retail business from two to four shops. Besides, we spent 9,500 pounds on advertising and won nine new customers.
Unfortunately, we also made some mistakes. We didn't hit
its target because we had problems with the online shop. Therefore, we didn't grow our export business.
That's why we need to spend more on advertising next year, spend money on a new online shop and hire more sales reps to work in Europe so we can hit our export targets.
Overall, it was a good year.
Regards,
Đỗ Lê Thùy Vân
_______________________________
Dear Veronika
I hope everything is going well in Zurich. I'm writing to update on work and the team.
Yesterday's customer meetings in Mexico City were good, but we aren't hitting our targets this month. We need to make more sales. Liz was preparing  for more customer meetings tomorrow.
Right now, I'm dealing with the paperwork for next week's job in Bremen. The order is for 60 computers, but the supplier says they have 40. I'm trying to find twenty more computers.
Looking forward to hearing from you.
Regards,
Alicia
_______________________
William: Hello Max
Max: Hello William
William: I can't hear you. Are you mute on? Try unmuting your microphone
Max: Oh, sorry. I was on mute.
William: It's OK now.
Max: The connection isn't very good. The screen is frozen. Can you turning off your video?
William: Yes, no problem. Can you hear me?
Max: Can you repeat that, please?
William: You're breaking up.
Max: Hang up, I'll call you back.
William: OK. Hello Max.
Max: Hi William
William: That's better.
_____________________________________________
Monday 22/11/2021
_V:
1. are going to set
2. isn't going to attend
3. am going to phone
4. aren't going to have
5. aren't going to launch
6. is going to provide
_VI:
1. How big is the exhibition hall going to be?
2. Are we going to provide any freebies?
3. When are we going to set up the stand?
4. Are we going to launch any new products?
5. Why are they going to change the brochures?
______________________________________________
PHONE CALL 1:
A:How can I help you?
B: Can I speak to Angela Mulligan?
A: I'm sorry, she's not available right now. Can I take a message?
B: Yes, can you tell her that I will attend a conference at Wallace hotel on Monday 10th March?
A: Yes, of course. Can you spell your name for me, please?
B: Sure. My name is Van, that's V-A-N.
A: And what company do you work for?
B: It's Hybe entertainment.
A: Sorry, can you say that again, please?
B: Yes, it's Hybe entertainment.
A: OK, thank you. And can I have your number?
B: That's 1003160313
A: So, that's 1003160313. I'll give her your message.
PHONE CALL 2:
A: This is The Stanford Conference Centre in London. can I help you?
B: can I speak to Henri Dupont?
A: Sorry, he's in meeting. Can I take a message?
B: Yes, can you tell him Judy phoned about a conference tomorrow?
A: Yes, of course. Can you spell your name for me , please?
B: Sure, my name is Judy. It's J-U-D-Y.
A: And what company do you work for?
B: It's Meta.
A: Sorry, can you say that again, please?
B: Yes, it's Meta.
A: Alright, when does the conference take place?
B: It's on wednesday 16th March.
A: OK, thank you. I'll give him your message.
______________________________
Thursday, 26/11/2021
_II:
1. Julia was in Paris yesterday.
2. Julia arrived this morning.
3. Max think that the conference will be great.
4. Max invites Julia to join him for lunch.
5. Julia doesn't know Maria Stavrou.
6. They are going to meet at 12.30 at the restaurant.
_III: the city, the trade fair, the hotel
_IV:
1. important clients
2. good
3. impact of technology (on their industry)
4. comfortable and near the park
5. it isn't near the city centre
6. have dinner
_V:
1c
2b
3d
4a
_VI:
1b
2c
3a
4e
5d
______________________________
Google It!
_Vocab:
+entrepreneurs: doanh nhân
+engines: động cơ
+relevant: liên quan, thích hợp
+unique: độc nhất
+domitory: kí túc xá
+workshop: nơi làm việc, xưởng
+corporation: tập đoàn
+headquarter: trụ ssowr chính
+appropriately: thích hợp
+Furthermore: hơn nữa
+pool table: bàn bida
+roller hockey: khúc côn cầu
+mathematical term: thuật ngữ toán học
+numeral: chữ số
+reflect: phản ánh
+accesible: đáng tin cậy
+universally: phổ biến
_A:
1b
2a
3b
4b
5a
6b
_B:
+relevant- meaningfully related
+analyzed-studied
+consisted of- contain in
+appropriately- correctly
+mission- goal or purpose
+universally- all over the world
_C:
1. universally
2. contained of
3. mission
4. appropriately
5. analyzed
6. relevant
_____________________________________________
A: Good morning
B: Good morning. Customer services, Van speaking. How can I help you?
A: There's a problem with  the computer chairs.
B: I'm very sorry about that. What's the problem?
A: I odered fifteen computer chairs but I received fourteen white computer chairs. I want to change the chairs.
B: Can I have your order number?
A: Yes, it’s HY00634GC.
B: We’ll deliver 15 black computer chairs. Can you return fourteen white computer chairs for us?
A: Yes, I can. When will you delivery them?
B: Delivery normally takes three to four days.
A: Oh no, we need them tomorrow. Tommorow is very important. Is there anything you can do about it?
B: I’ll ask my manager to use express delivery in special cases. One moment, please?
It’s ok, we’ll delivery them tomorrow.
A: Thank you so much!
B: Can I help you with anything else?
A: No, that’s all. Thank you for your help. Goodbye.
B: You're welcome. Goodbye.
__________________________
_Wednesday 1/12/2021
_Writing 5:
We buy all our coffee direct from farmers in Columbia. We visit farms every year. No dangerous chemicals are used to product your coffee. We use quality beans for our speciality coffee. The farmers are paid guaranteed minimum price for their coffee beans. The beans are delivered to mill then are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly for you.
______________________________
Monday 6/21/2021
_VI:
1.     This modelgoes faster than others.

2.     My phone’s bigger than my last one.

3.     My new laptop is lighter.

4.     The new car is more spacious than the old car.

5.     The GTI model is more expensive than the standard car.

6.     The features are more advanced than for others TVs
________________________________
Wednesday 8/12/2021
_5/73:
Dear Travel Care
Please find attached the customer satisfaction report you asked us to complete.
We compared Travel Care to two other insurance providers to see who was the most reliable and who had the most sastisfied customers.
Strengths
Travel Care has:
- Staff knowledge
- Staff friendliness
- Customer service
Areas of improvement
Travel Care has:
- Price and discounts
- Value for money
If you have any questions, please let me know.
Best regards,
Thuy Van
Market Researcher
____________________
Tuesday 14/12/2021
_8C:
1.       5

2.       Teacher

3.       managed

4.       2

5.       2014 2016

6.       9

7.       Germany

8.       3

9.       Television

10.   8

11.   3

12.   Hard- working
________________________________________________________________________________-

# data[].attributes.body
1. V4SE Entrance Scores: 28
2. Strength: không có điểm mạnh ạ
3. Weakness; yếu nghe, nói ạ
4. Wish: e mong hoàn thành khóa này để còn mở giới hạn tiến chỉ ạ
5.  Target VPET Score: e mong đủ đỗ thôi ạ

-----------------------------------------------------------
1. What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work?
7. When does your day finish?
8. Does your company have a car park?

-----------------------------------------------------------
>>Friday, October 29, 2021
1. Maria- sales manager
- do research - analyse data - write the report- visit clients - work with local sales teams - have a planning meeting - presentation...
2. Josie- Admin assistant
-work in office facilities - calls clients - process orders - report emails...
3A
1, name: Nguyen Minh Nhat
2, office: Vietnam
3, job: sales
4, department: sales manager
5, activities: calls clients, write emails, process orders
------------------------------------------------------------
>> Monday, November 1, 2021
4B. 1, a lot of
2, any
3, a lot of
4, any
5, much
6, many
5.  1, an/many
2, a/some
3, an/some
4, an/a
6.  1, many-c
2, much-b
3, many-a
4, much-e
5, much-f
6, many-d
--------------------------------------------------------------
Roleplay 1:
A: Eco Boxes. _______ speaking. How can I help you?
B: Hello. My name is Nguyen Minh Nhat. I'm calling from Sushi restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Yes, it's N-G-U-Y-E-N. It's pronounced "Nguyễn".
A: Thank you. Can I have your CRN?
B: Yes, it's 12-34-56-54-32.
A: Thank you. How can I help you?
B: I'd like to order some of your salad and sushi boxes but I can't see the prices in the online catalogue.
A: I see. Do you have the product reference numbers?
B: Yes, I have them here – SUB01 and SUB02. How much are the two boxes?
A: The SUB01 costs 20 pounds for 100 boxes. The SUB02 costs 30 pounds for 100 boxes.
B: What are the two colours?
A: Blue and white.
B: And how much does delivery cost?
A: It's 6 pounds for all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?
B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver tomorrow?
A: Yes, we can.
B: OK, I'd like to order those now, please.
A: Certainly, I'll put your order on the system.
B: How much is that in total?
A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?
B: No, that's fine. Thank you for your help. Goodbye.
A: You're welcome. Goodbye.

Roleplay 2:
A: Eco Boxes. Huy speaking. How can I help you?
B: Hello. My name is _______. I'm calling from _______.
A: Sorry. Can you spell your surname for me, please?
B: Yes, it's _______. It's pronounced '_______'.
A: And the name of the company?
B: It's _______. That's _______.
A: Thank you. Can I have your CRN?
B: Yes, it's _______.
A: Thank you. How can I help you?
B: I'd like to order some of your _______ boxes.
A: Do you have the product reference numbers?
B: Yes, I have them here – SAB01 and BBB03. What are the two colours?
A: Blue and white.
B: And how much does delivery cost?
A: It's 6 pounds for all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?
B: 200 of the sandwich boxes and 200 of the burger boxes, too. Can you deliver tomorrow?
A: I'm very sorry, we can't. We don't have any white boxes in stock and the delivery time is 2 working days. But we can send the blue ones in the next 2 days.

B: OK, I'd like to order those now, please.
A: Certainly, I'll put your order on the system.
B: How much is that in total?
A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?
B: No, that's fine. Thank you for your help. Goodbye.
A: You're welcome. Goodbye.

--------------------------------------------------------------
>>Wednesday, November 3, 2021
1. There aren't any deliveries today.
2. There isn't any meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.
-------------------------------------------------------------
Dear Kulisinene,

Thank you for your enquiry. We are so sorry about our mistake. We'll fix it now. About discount, we have a 30% discount for a large order and free delivery.

Please contact us if you have any questions.

Regard,
Nguyen Minh Nhat.
-----------------------------------------------------------
>>Thursday, November 4, 2021
1-f   2-d   3-e   4-a   5-b   6-g   7-h   8-c
-----------------------------------------------------------
>>Sunday, November 7, 2021
Review 2

1) 1.deliveries             2.order               3.supplies
4.delivered            5.suppliers         6.order

2) 1-d. How can I have you?
2-g. I'd like to order some office desks.
3-c. Do you have the product reference number?
4-b. How many small boxes do you need?
5-a. How much are the large boxes?
6-f. How much does delivery cost?
7-e. Can you deliver by Monday morning?

3) 1.many       2.much       3.much       4.much
5. many       6. many        7. many       8. much

4) 1-a      2-a    3-b       4-a       5-a       6-a

5) 1, Is there        2, There are     3, Is there      4, Is there
5, There are     6, There is        7, Are there    8, There is

6) 1. many/there-S        2. many/do-S        3. do-S
4. much-C                 5. do-S                  6. much-C
7. Does-C                  8. Is there-S          9. can-C
-------------------------------------------------------------
>>Thursday, November 18, 2021
Dear Veronika,
I hope everything is going well in Zurich.
I'm writing to give you an update on my work and my team. At the moment, we are planning our talk for the sales meeting tomorrow.
Eduardo is writing a report for our new products and Liz is repairing the new price list but she isn't finalising it today because she needs more information from our supplier.
Our meeting with customers in Mexico city was good, but we aren't hitting our targets this month. So, we need to make more sales.
Alex's team are having a problem with some missing data from some markets. I'm dealing with the paperwork for next week's job in Bremen about that. We need some information about new products from the supplier, but we're expecting it soon.
Best regards,
Alicia.
-----------------------------------------------------------------
>> Friday, November 19, 2021
A:  Hello, .....
B:  Hello, .......?
A:  I can't hear you. Try unmuting your microphone.
B:  Oh, sorry. My bad!
A:  That's better. I can hear you now.
B:  Oh no! The connection isn't very good. Now the screen is frozen! Try turning off your video.
A:  Can you hear me?
B:  Can you repeat that please?
A:  You're breaking up!
B:  Hang up! I'll call you back!
A:  OK. ....?
B:  Hi, .....
A:  Ah, that's much better!

-------------------------------------------------------------
>> Monday, November 22, 2021
Ex5
2. isn't going to attend
3. am going to phone
4. aren't going to provide
5. aren't going to launch
6. is going to have

Ex6
1. How big is the exhibition hall going to be?
2. Are we going t provide any freebies?
3. When are we going to set up the stand?
4. Are we going to launch any new products?
5. Why are they going to change the brochures?
--------------------------------------------------------------------
>> Wednesday, November 24, 2021

A:  Can I help you?
B: Can I speak to Antonia Flint?
A: I'm sorry, she's not available at the moment. Can I take a message?
B: Yes, can you tell her Nguyen Nhat phoned about the meeting tomorrow?
A: Yes, of course. Can you spell your surname for me, please?
B: Sure. It's Nguyen, that's N-G-U-Y-E-N.
A: And what's the company name?
B: It's Vingroup.
A: Sorry, can you say that again, please?
B: Sure. That's Vingroup.
A: Thanks, and can I have your phone number?
B:  Yes, it's 1900198904.
A:  Thanks. So, that's 1900198904. I'll give Antonia your message.
------------
1. like              2. join          3. Would          4. much         5. invitation
6. love 7. very 8. because 9. want 10. invitation
--------------------------------------------------------
Dear ...,

I would like to invite you to have a tour of our new building my company on 1 p.m Monday.
I also would like to invite you for dinner at the Dong Xoai restaurant in town after the tour.

I look forward to meeting you.

Best regards,
Nhat.
----------------------------------------------------------
>> Friday, November 26, 2021
A: What do you think of the city?
B: It's very beautiful. Do you like it?
A: Yes, it's beautiful but there's a lot of traffic.
B: Yes, you're right.
A: Do you like this hotel?
B: Yes, I think it's comfortable and it's near the airport.
A: That's right. It's very convenient.
B: The weather is nice today.
A: I think it's perfect. I like cold sunny days.
B: Me too.
A: Did you see the football match on TV last night?
B: No, I didn't have time. Was it good?
A: It was very good. The local team won. Football is popular here.
B: That's right.
A: What do you think of the local food?
B: It's delicious. Did you enjoy your meal at the hotel?
A: Yes, the food's very good here.
-----------------------------------------------------------
Speaker 1: Leona
1. products
2. cash
3. packaging
Speaker 2: Steve
4. electric
5. share
6. cars
Speaker 3: Kate
7. colour
8. recycled

9. rent
Speaker 4: Lisa
10. room
11. food
12. energy
7A.
1. I think there will be a polluted environment.
2. There might have a lot of electric cars in the future.
3. I don't think there will have fresh air in the future.
4. People will recycle more things if they can.
-------------------------------------------------------------
>>>>Wednesday, December 12, 2021
A: Customer Services, ______'s speaking. How can I help you?
B: Goodmorning. I'm_____.There's a problem with the computer chairs you delivered.
A: I'm very sorry to hear that. What exactly is the problem?
B: I ordered 15 black computer chairs but I received 14 white computer chairs yesterday. I want to change the chairs.
A: Can I have your order number, please?
B: Yes, it's HY00634GC.
A: Oh, let me check. Please wait a moment..... Oh, I see. I'm very sorry about the mistake. We'll change those for you.
B: When will you change them?
A: We'll change them for you on Monday next week.
B: Oh no! I need delivery tomorrow. My staff is working without chairs.
A: I understand. So, this is a special case. We'll use express delivery and you'll receive them tomorrow.
B: Oh, that's so good.
A: Can I help you with anything else?
B: No, thank you for your help. Goodbye.
A: You're welcome. Goodbye.
----
3. 1, is made.            2, are paid.            3, are used.
4, are grown.        5, is designed.        6, are sold.
------------------------------------------------------------
We buy all our coffee direct from farmers in Colombia. We visit farms every year. No dangerous chemicals are used to produce your coffee. We use quality beans for our speciality coffee. The farmers are paid a guaranteed minimum price for their coffee beans. The beans are delivered to the mill and then they are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly for you.
-----------------------------------------------------------
B: What do think about our jumpers?
A: The children's jumpers are really nice. I want to buy them. Could we talk about the price now?
B: Yes, of course. So, how many jumpers do you want to order?
A: I’d like 100, please.

B: Well, the price is 5 pounds per jumpers
A: That’s quite expensive. Can you give us a lower price? How about 4.50 pounds per jumper?

B: I’m afraid I can’t agree to that. Because we’re an ethical company, we pay a fair price to our suppliers. So, the price is 5 pounds on all orders under 200.
A: OK, so 100 jumpers, that’s ...  500 pounds in total.

B: Yes, that’s right.

A:  OK. Could we pay 25% on signature and 75% on delivery?
-----------------------------------------------------------

B: I’m sorry, I’m afraid for new clients it’s 50% on signature and 50% on delivery.

A: I see....OK. When can you deliver the order?

B: It might be delivered on the 23rd of July.

A: On 23rd July? We’d really like the order sooner. Can you deliver them by the 8th of July?

B: Sorry, that’s not possible. We have a lot of orders in this month. I'm very sorry about that.

A: Haizzz. I really wanted them sooner. OK, no problem.
Is there a discount?

B: How about 5%? That’s 25 pounds.

A: How about 10%? What do you think?

B: Well, OK. I think that’s OK. So that's 450 pounds in total.

A: Great! We’ll pay by bank transfer. Thank you.

B: That's fine. Thank you! Nice doing business with you.

------------------------------------------------------------
6. 1, This model goes faster than others.
2, My phone's bigger than my last one.
3, My new laptop is lighter.
4, The new car is more spacious than the old car.
5, The GTI model is more expensive than the standard car.
6, The features are more advanced than for other TVs.
7. 1, better       2, worse       3, cheaper       4, bigger.
8. 1, newer      2, more powerful

3, faster       4, more comfortable.
---------------------------------------------------------------
>>>>Friday, December 10, 2021
Good afternoon. I'm Nhat. I'm a Sales Manager at Vinamilk company. Thank you for attending this presentation. The aim of today's presentation is to introduce our company. First, I'll tell you a bit more about the company's history. Then, I'll explain our products and how we can help you. Finally, we'll have a question and answer session. So let's start with more information about the company. Vinamilk company start in 1976 and we are the biggest milk provider in Vietnam.
We're based in HCM city and have affiliates in almost every province in Vietnam. We provide milk and dairy products like yoghurt, powdered milk, cream, cheese,... and so on. We have millions of customers all over the country as well as abroad. So let's move on to our products. Our company's milk is nutritious, clean and extremely delicious. It provides users with vitamins A and D3, which helps strengthen bones and is good for the eyes. All raw materials to produce milk are strictly tested. So you can rest assured of our products. We have a nationwide distribution system that ensures milk is delivered to you wherever you are. Our company's milk is the best with the cheapest price. Consumers' interests come first. So, first I told you about the company's history. Then I told you about our product. Finally is how we can help you. So that is the end of my presentation. Thank you for listening. Does anyone have any questions?
--------------------------------------------------------------
>>>> Wednesday, December 15, 2021.
Ex5. 1, have worked 2, have managed 3, have motivated 4, have trained 5, was  6, interviewed 7, recruited 8, helped 9, had   10, prepared 11, analysed 12, wrote
-------------------------------------------------------------
Full name: Jay Peters
Job title: Chemical engineer
Location: Antwerp, Belgium
Experience (current job): I work for Danotex Chemicals in Birmingham, UK, as a Senior Project Manager. I have been there since March 2019. I am responsible for special projects across the UK and Europe. I organise and lead project teams, motivate team members, write reports for senior managers and give presentations

Experience (pass positions): From May 2017 to February 2019 I was a Project Manager for CUG Engineering Group. I was responsible for engineering projects in the UK and

managed a team of engineers.
Education: I have a Master’s in Project Management from

Drumford University. I studied there from 2015 to

2017. I also have a BSc (Hons) Degree in Chemical

Engineering. I studied for this degree at the same

university from 2012 to 2015.
---------------------------------------------------------------
A: Can you tell me about your work experience?
B: I work as an Assistant Sales Manager for an IT company. I have a degree in business.
A: What are your main strengths?
B: I have excellent communication skills, IT skills as well as presentation skills.
A:  Have you had any experience managing staﬀ?
B: Yes. I have. I have managed ten sales staﬀ.
A: How have you helped to motivate staff?
B: I'm good at motivating the team. I organise team sports events and prizes for top sales staff and group meals.
A: Why do you want to work for our company?
B: Because your company is a big multinational company and have a good reputation.
A: Why do you want to leave your current job?
B: I enjoy my work and I've learned a lot. But your company has more opportunities for promotion and career progress.
A: Where do you see yourself in five years?
B: I'd like to work in an oﬃce abroad for a company – perhaps Japan or somewhere in Asia.

A: Do you have any questions for me?
B: It's possible to transfer to other countries?
A: Yes, it is.
B: Oh, thank you.
......

1.
A. They’re trying to sleep.
B. They’re crossing the street.
C. They’re buying umbrellas.
D. They’re talking on the train.
2.
A. The boats are at the dock.
B. The waiters are very calm.
C. The boots are wet and muddy.
D. The ships are out at sea.
3.
A. They’re checking out of a hotel.
B. They’re hopping down the line.
C. They’re trying on shoes.
D. They’re at the checkout line.
4.
A. A pitcher is hanging on the wall.
B. The basket is empty.
C. There’s a pitcher on the table.
D. The bread is on the plate.
5.
A. He’s walking to the audience.
B. He’s wearing his glasses.
C. He’s pointing at the chart.
D. He’s standing behind the podium.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They’re loading the plane.
D. They’re working in rain.
8.
A. The pens are to the right of the computer.
B. She’s writing on her computer.
C. The scissors are in the hand.
D. She’s talking on the phone.
9.
A. The rose is quite large.
B. The tables are in rows.
C. They’re facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is working at home.
C. The pharmacist is talking on the phone.
D. The patient is looking for help.

# data[].attributes.body
1. V4SE Entrance Scores: 31.
2. Strength: Grammar, Reading.
3. Weakness: Listening, Speaking.
4. Wish: After this course, i wish i can improve my English skills and reach 7.0 ielts.
5. Target VPET Score:60 to 70.
_______________________________________________________________

1.What are your hours working ?
2.Does your office have enough workspaces ?
3.Does your office have an area for relaxing ?
4. Do you use the gym ?
5. Where is the kitchen area ?
6. What time do you start work ?
7. When does your day finish ?
8. Does your company have a car park ?
_______________________________________________________________

Friday, 29th October, 2021

Maria: Work in The Sales deparment, Sales Manager for Spain
- Visit clients
- Work with the local sales team
- Have a planning meeting with the other sales team when they visit
- Give a presentation about her work
- Do research, analyse sales data, write reports
Josie: Work in Office facilites, Admin Assistant
- Work with all the department
- Help the sales teams in London
- Help the teams process orders
- Make calls and write alot of emails to the teams
_______________________________________________________________
Name: Đức Duy
Office: Vietnam
Job: The Regional Sales Director
Department: Sales team
Activites: I work with sales team. I analyse sales data. And i also write reports, visit clients,....
_______________________________________________________________
Sunday,31th October, 2021.
1. What is your working hours ?
2. Which department do you work in ?
a. Yes
b. No
3. Do your workspace have any problem ?
a. Yes
b. No
4. What is your workspace's problem ?(If you choose Yes)
5. Do your office have enough the room for meetings ?
6. How often do you book the meetings room ?
a. Usually
b. Sometime
c. Rarely
d. Never
7. Do your office have the gym ?
a. Yes
b. No
8. What do you feel about other facilites in your office (kitchen area, canteen, lift, ....)?
a. Satisfied
b. Unsatisfied
9. Do you need anything else to improve your quality of work ?
a. Yes
b. No
10. If you choose yes then write here:.....................
_______________________________________________________________
Monday,1st , 2021.
4.b
1. a lot of
2. any
3. a lot of
4. any
5. much
6. many

5)
1.an-some
2.a-some
3.a-some
4.an-a
6)
1. c many
2. b much
3. a many
4. e much
5. f much
_______________________________________________________________
Espresso: là café được pha bằng máy, sử dụng nước nóng nén bởi áp suất cao qua lớp bột cà phê được xay mịn. Nước dùng để pha chế Espresso là nước tinh khiết, còn café dùng để pha chế theo phương pháp này cũng phải là café rang mộc, không tẩm ướp bất kỳ tạp chất nào.
Latte: là kiểu café sữa của Ý, được làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa. Điều đặc biệt để tạo nên một ly Latte hấp dẫn đó chính là lớp bọt sữa được tạo hình nghệ thuật.
Cappuccino: Tương tự như latte, nhưng có hương vị espresso mạnh hơn và được phục vụ trong cốc nhỏ hơn. Mặc dù nó mạnh hơn latte, nhưng nó không mạnh bằng macchiato.Nó được làm bằng 1 hoặc 2 shot espresso, 1/3 sữa hấp và 1/3 bọt sữa.
Flat White: là một loại cà phê được tạo ra bởi sự kết hợp hài hoà giữa cà phê espresso và steamed milk (sữa tươi đánh nóng). Điều làm nên sức hấp dẫn và sự khác biệt của nó chính là lớp foam (bọt) rất mỏng ở phía trên.
Americano: là một loại cà phê được tạo ra bằng cách thêm nước nóng gấp đôi vào espresso.
Omelette: là trứng chiên.

Scrambled egg: Trứng khuấy

_______________________________________________________________
Roleplay

A: Eco Boxes. Duy speaking. How can I help you?
B: Hello. My name's  Le Duc Duy . I'm calling from Super Sun restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Ok, it's L-E . It's pronounced "Le".
A: And the name of the restaurant?
B: S-u-p-e-r S-u-n
A: Can I have your CRN?
B: It's 06-56-75-88-11.
A: Thank you. How can I help you?
B: i'd like to order 100 small white boxes and 200 big white boxes
A. I see. Do you have the product reference number?
B: Yes, P01 and P02.
A: Sorry. I only have blue boxes in the stock
B:How much is it?
A: It costs 50pounds per box
B: And how much does delivery cost ?
A: Delivery cost: £6 all orders under £40, free of charge over £40.
B: Can you deliver tomorrow ?
A: No, i can't. the Delivery time is two working days.
B:OK
A:The total cost is 150. pounds. Delivery is free for your order. Can I help you anything else?
B: No, it's ok. Thank you for your help. Goodbye.
A: Thanks for your order. Have a nice a day. Goodbye.

_______________________________________________________________

1. There aren't any deliveries today.
2. There isn't a meeting this morning.
3. There aren't any new computer equipment.
4. There aren't any vistors in reception.
______________________________________________________________
From Custom Services
To Luvika Kuliesiene
Dear Madam
Thank for your enquiry. There is a discount for a large order over £100. And that's is 10%. There aren't any delivery charges for orders £50 and under . There's a charge for orders over £50 . Standard delivery costs £5 and express delivery costs £6.
Please contact us if you have any questions.
Regards.
_______________________________________________________________
1f 2d 3e 4a 5b 6g 7h 8c
_______________________________________________________________

canapes: là một loại bánh khai vị, một món ăn nhỏ, được chế biến sẵn và thường được trang trí.
arrange: sắp xếp
cater: phục vụ
platter: đĩa
vegetarian: người ăn chay
_______________________________________________________________ REVIEW
1:
1 deliveries
2 order
3 supplies
4 deliveries
5 suppliers
6 order
2:
a)
1 How can i help you?
2 I’d like to order some office desks
3.Do you have the product reference number?
4 How many small boxes do you need?
5 How much are the large boxes?
6 How much does delivery cost?
7 Can you deliver by Monday morning?
b)
1-d 2-g 3-c 4-b 5-a 6-f 7-e
3:
1 many
2 much
3 much
4 much
5 many
6 many
7 many
8 much
4:
1c
2a
3b
4a
5a
6a
5:
1 is there
2 there are
3 is there
4 is there
5 there are
6 there is
7 are there
8 there is
6:
a)
1 many-there
2 many- do
3 do
4 much
5 do
6 much
7 does
8 is there
9 can
b)
1S 2S 3S 4C 5S 6C 7C 8S 9C
_______________________________________________________________
Dear employees ,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, lease follow these instructions:

• remove everything from your desk.

• put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

• look at the plan attached and ﬁ nd your new workspace.

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry

_______________________________________________________________
Dear Anthony,

Welcome to the team!

Here is a summary of last year’s sales report. At the start, we also spent €16,000 on advertising and this won a lot of new business in North America, made progress in areas with lots of competition especially in Japan and in the South Korea

Besides, we face challenges like no growth of export business because sales targets not hit in Europe and some customers didn’t buy new product immediately.

However, we made good relationships built with new customers in Europe last year, we can increase sales in ﬁrst six months this year. We need to hire more Sales Reps to sell new products in Europe

Overall, it was a great year. I look forward to next year.

Regards,
Duy

_______________________________________________________________
1. yes
2. no
3. no
4. yes
5. yes
6. no
_______________________________________________________________

Dear Team,

First, a big thanks for all employees in our company.
Second, here is a summary of last year’s sales report. At the start, we hit our sales target of €600,000 and grew our UK retail bunsiness from two to four shops. We also spent €9,500 on adversiting and won nine new customers.
Besides, we faced some challenges and made some mistakes. Our online business didn't hit its target because we had problems with the online shop. And we didn't grow our export business
However, we will spend more on adversiting and a new online shop next year. We also need to hire more Sales Reps to work in Europe so we can hit our export targets.
Overall, it was a great year. I look forward to next year.
Regards,
Duy

________________________________________________________________
1 visit
2 work
3 go
4 open
5 rent
6 stay
7 meet
8 travel
9 see
10 build
11 book
12 talk
13 get
14 plan
________________________________________________________________
A.
Hi Martin,
I'm in the airport. My flight to Paris is delayed about one hour. I'm sorry, but I'll be late for the meeting. I'll call you when I arrive.
Duy

B.
Hi Duy,
Did you hear the announcement? Our gate is changed. The flight to Singapore is now departing from gate 2 not from gate 1. I'll see you there!
Martin
________________________________________________________________
Dear Veronika
Is everything is going well in Zurich? I'm writing to update on  for you about the work and the team.
First, customer meetings in Mexico City were good, but we aren't hitting our targets this month.I'm preparing a new list and sending it to Liz soon. Liz is preparing for more customer meetings tomorrow.
Second, I'm dealing with the paperwork for next week's job in Bremen but we have a problem with the supplier. The order is for 60 computers, but the supplie said that they had 40. I'm trying to find twenty more computers. I think i can solve this problem so don't worry.
I will call you if i have any problem.
Looking forward to hearing from you.
Regards,
Alicia
________________________________________________________________
A: Hello, B !
B: Hi, A !
A: B, hello, Can you hear me? I can't hear you. Are you mute? Try unmuting your microphone.
B: Oh, I'm sorry.
A: That's better.
B: The connection isn't very good. Now, the screen is frozen. Try turning your video off.
A: Okay! Can you hear me?
B: Yes, I'm here. Can you repeat that, please?
A: You're breaking up.
B: Hang up! I'll call you back.
A: Ok!
..................
A: Hello B!
B: Hi A!
A: That's much better.
________________________________________________________________
5)
is going to have
am going to phone
aren't going to attend
aren't going to launch
isn't going to provide
________________________________________________________________
A: Good morning, Wallace Hotel. This is Duc Duy speaking. How can i help you?
B: Hello, Can I speak to Angela Mulligan, the Assistant Manager?
A: I'm so sorry, she's not available right now. She's in a meeting at the moment. Can I take a message?
B: Of course, Can you tell her ... phoned about our conference next week ?
A: Yes, Certainly. Can you spell your name for me, please?
B: Sure, it's Duy, that's D-U-Y and my surename is Le, that's D-U-Y
A:Thank you Mr Duy, And it's about the conference next week ?
B: That's right. On Friday the 3rd of December.
A: And what 's your company name?
B: It's Tesla.
A: Thank you. Can I have your phone number?
B: Yes,My number is 0866 007 870
A: So, that's 0866 007 870. I'll give her your message Mr DUY
B: Thank you very much.
________________________________________________________________
1 like
2 join
3 would
4 much
5 invitation
6 love
7 very
8 because
9 want
10 invitation
________________________________________________________________
From: Duy
Re: Welcome to my company
I'd like to invite you to have a tour of my company on Thursday. I'd love to show you my office, i think you will like it.
Then, would you like to join me for lunch at 11 a.m in a French restaurant ?
I look forward to meeting you at next week.
Best regards,
Duy
________________________________________________________________
A: Customer Service,Duc Duy speaking. How can I help you?
B: Good morning. I'm Duy. There's a problem with the computer chairs you delivered yesterday.
You send the wrong quantity and colour model
A: I'm sorry to hear that. Can I have your order number, please?
B: Yes, It's HY00634GC
A: That's HY00634GC
I see, your order is 15 black computer chairs with product number is AY35CB, right?
B: Yes, that right. But, yesterday, I received 14 white computer chairs with product number is AY26CW.
A:Oh, I'm very sorry about the mistake
We'll change them for you.
Can I just check your delivery address?
B: Yes, That's An Nhon town.
When will you deliver them for me?
A: It might take 2 to 3 days.
B:Oh no. We need as soon as possible, tomorrow is best. Is there anything you can do about it?
A: I understand this is important for you. I'll talk to my manager. One moment, please.
There is good news. I can send and change them in the morning tomorrow.
B: Good job
A: Can I help you with anything else?
B: No, thank you for your help.
A: You're welcome. Goodbye.

________________________________________________________________
1 We buy all our coﬀee direct from farmers in Colombia.
2 We visit farms every year.
3 No dangerous chemicals are used to produce your coﬀee.
4 We use quality beans for our speciality coﬀee.
5 The farmers are paid guaranteed minimum price for their coﬀee beans.
6 The beans is delivered to the mill then they are shipped to our headquarters.
7 We roast and pack the beans here.
8 We only sell our fresh coﬀee directly for you.
________________________________________________________________
1) charge a fee
2) fixed fee
3) monthly fee
4) additional fee
5) cancellation fee
6) the fee includes
7) administration fee
8) booking fee
________________________________________________________________
4)
1 finished - has spent
2 have written - started
3 has worked - produced
4 has organised - helped
5)
1. have worked

2. have managed

3. motivated

4. have trained

5. was

6. interviewed

7. recruited

8. helped

9. had

10. prepared

11. analysed

12. wrote
________________________________________________________________
Full name: Jay Peters
Job title: Chemical engineer
Location: Antwerp, Belgium

I am responsible for special projects across the UK and Europe. I organise and lead project teams, motivate team members, write reports for senior managers and give presentations.

Experience (current job):
March 2019
I work for Danotex Chemicals in Birmingham, UK, as a Senior Project Manager.

Experience (pass positions):
From May 2017 to February 2019
I was a Project Manager for CUG Engineering Group.
I was responsible for engineering projects in the UK and managed a team of engineers.

Education:
I have a Master’s in Project Management from

Drumford University. I studied there from 2015 to

2017.
I also have a BSc (Hons) Degree in Chemical

Engineering. I studied this degree at the same

university from 2012 to 2015.

# data[].attributes.body
1. V4SE Entrance Scores: 31

2. Strength: Reading
3. Weakness: Speaking and Listening
4. Wish: Improve English skills( speaking and listening)
5. Target VPET Score: 60-65
Toeic: 600
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Exercise:
1. What are your working hours?
2.Does your workspaces have enough office?
3.Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work?
7. When does your day finish?
8. Does your company have a car park?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Friday, 29th October 2021
1.Maria: sales manager
- visit clients
- work with local sales team
- give presentations
- do research
- analyse data
- write reports
2.Josie: admin assistant
- help the other teams
- make calls
- write a lot of emails
- process orders

Name: Cẩm Tiên
Office: Vietnam
Job: accountant
Department: accounting department
Activities: I do research, analyse data, write reports and go to meetings.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Homework
1. What do you do?
2.Which department do you work in?
3. What time do you start work?
4. When does your day finish?
5. How do you get to work?
6. When is your lunch break?
7. How often do you eat in the canteen?
8. Do you often use the gym?
9. Do you usually work overtime?
10. How do you feel about your workplace?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Monday, 1st November 2021
4B
1. A lot of
2. many
3.A lot of
4. Any
5. Any
6. Many
5.
1. An, some
2. Some, some
3. An, some
4, An, some
6.
1. Many - c
2. Much - b
3. Many - a
4. Much - e
5. Much - f
6. Many - d
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Vocabulary
- Cappuccino: là loại cafe của Ý, được tạo nên từ 3 phần đều nhau: Cafe Espresso pha với lượng nước gấp đôi thông thường, sữa nóng và sữa sủi bọt.
- Latte: được làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa.
- Flat white: được tạo ra bởi sự kết hợp hài hoà giữa cà phê espresso và steamed milk ( sữa tươi đánh nóng).
Espresso: là cafe được pha bằng máy, sử dụng nước nóng nén bởi áp suất cao qua lớp bột cà phê được xay mịn.
-Omelette: trứng chiên
- Scrambled eggs: trứng khuấy
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
ROLEPLAY
A: Eco Boxes. Ann speaking. How can I help you?
T: Hello, my name is Tien Nguyen. I’m calling from Jen sushi restaurant.
A: Sorry, can you spell your surname for me, please?
T: Yes, it’s N-G-U-Y-E-N. It’s pronounced ‘ Nguyen’.
A: And the name of the restaurant?
T: It’s Jen. That’s J-E-N.
A: Thank you, Mrs Nguyen. Can I have your CRN?
T: Erm, what is my CRN?
A: It’s your customer reference number?
T: Ah, yes, it’s 10-01-78-39.
A: Thank you. How I can help you?
T: I’d like to order some of your new salad and sushi boxes but I can’t see the prices in the online catalogue.
A: I see. Do you have the product reference numbers?
T: Yes,I have them here- SUBO1 and SUBO2. How much are the two boxes?
A: The SUB01 costs 5.00 pounds for 25 boxes, 20 pounds for 100 boxes. The SUB02 costs 7.00 pounds for 20 boxes, 30 pounds for 100 boxes
T: So that’s 5.00 pounds for the small ones, 7.00 pounds for the big ones.
A: Yes, that’s right.
T: What are the two colors?
A: White and yellow
T: And how much does delivery cost?
A: It’s 5 pounds for all orders under 50 pounds and free charge     over 50 pounds. How many boxes do you need?
T: 100 of the white SUB01 boxes and 200 of the yellow SUB02 boxes. Can you deliver by tomorrow?
A: I’m very sorry, we can’t. We don’t have any yellow boxes in stock. But we can send the white ones by tomorrow.
T: OK, I’d like to order those now, please.
A: Certainly,I’ll put your order on the system.
T: How much is that in total?
A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?
T: No, that’s fine. Thank you for your help. Goodbye.
A: You’re welcome. Goodbye.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
WRITE AN EMAIL
Dear Liudvika Kuliesiene,
Thank you for your enquiry. In response to your enquiry, there is a 10% discount for a large order over 40 pounds. And there aren’t any delivery charges for orders over 40 pounds. There is a charge for orders 40 pounds and under. Standard delivery costs 4.00 pounds and express delivery costs 5.50 pounds.
Please contact us if you have any questions.
Regard,
Customers services
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Thursday, 4 November 2021
Exercise 4:
1.f
2.d
3.e
4.a
5.b
6.g
7.h
8.c

New vocabulary:
- catering
- Light buffet
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
UNIT 2 REVIEW
1)
1. deliveries              2. Order.
3. Supplies.              4. Deliveries
5. Suppliers.             6. Order
2)
1. How can I help you? - d
2. I’d like to order some office desks. - g
3. Do you have the product reference number?   - c
4. How many small boxes do you need? - b
5. How much are the large boxes? - a
6. How much does delivery cost? - f
7. Can you deliver by Monday morning? - e
3)
1. Many.             2. Much.
3. Much.            4. Much
5. Many.             6. Many.
7. Many.              8. Much.
4)
1.c   2.a   3.b   4.a   5.a   6.a
5)
1. Is there.          2. There are.
3. Is there.          4. Is there.
5. There are.       6. There is.
7. Are there.         8. There is.
6)
1. Many/there - S
2. Many/ do.   - S
3. Do. -  S
4. Much - C
5. Do - S
6. Much -C
7. Does - C
8. Is there -S
9. Can - C
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
9/11/2021
Exercise 2 (P.30)
Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In reparation for this on Friday, please follow these instructions:

• remove everything from your desk.
• put all of your things on the box.
• write your name on the box.
• please don’t move the box. That job is for the warehouse workers.
• look at the plan attached and find your new workspace.
• please arrive at the new office at 8.00 a.m on Monday morning.
• don’t be late.
• find your new workspace on the office plan.
• don’t change desks with other employees, please.
• put your things on your new desk.
• please join the lunch party at 12.30 p.m.

We appreciate your cooperation.

Regards,
Beth Lowry
Office Manager.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
10/11/2021
WRITE EMAIL
Dear Anthony,

Welcome to the team! Here is a summary of last year's sales report.

At the start, we spent $16,000 on advertising and we won a lot of new business in North America. We also made some progress in areas with lots of competition - Japan, South Korea.

Unfortunately, we  also had some problems. We  didn't hit our sales targets in Europe so we didn't grow the export business. Because customers didn't buy new product immediately.

However we built some goos relationships with new customers in Europe last year. We can increase sales in first six months this year.

Therefore we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year. Well done ! I look forward to next year.

Regards,
Cẩm Tiên
_  _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
11/11/2021
1)
1.Yes          2. No
3. Yes.       4. Yes
5. No.         6. No
2) Write email:
Dear team,

First, a big thank you for all your hard work in the last year. We hit our sales target of $600,000 and grew our UK retail business from two to four shops. We also spent $9,500 on advertising so we won nine new customers.

Unfortunately, we made some mistakes. Our online business didn't hit its target because we had some problems with the online shop. And we didn't grow our export business.

Therefore, we will set some goals for next year. We need to spend more on advertising and spend money on a new online shop. We also need to hire more sales reps to work in Europe so we can hit our export targets next year.

Overall, it was a good year. Well done everyone! I look forward to next year.

Best regards,
Cẩm Tiên
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
15/11/2021
travel - travelling
visit - visiting
see - seeing
go - going
work - working
get - getting
rent - renting
take - taking
meet - meeting
stay - staying
plan - planning
book - booking
do - doing
open - opening
build - building
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
16/11/2021
A.
Hi Ann,
I'm very sorry. My flight to Rome is delayed about one hour because it has technical problems. I'll be late for the meeting.
Tiên.

B.
Hi Jenny,
Did you hear the announcement? This is a gate change announcement. The flight GA2424 to Abu Dhabi is now departing from gate 10 not from gate 7. Meet me at the gate!
Tiên.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
17/11/2021
Dear Veronika,

How are things going in Zurich? I hope everything is going well. I'm writing to give you an update on work and the team.

First about the Mexico sales, we're having yesterday's customer meeting in Mexico City were good but we aren't hitting our target this month. We need to make more sales.
I'm preparing the new price list and I'll send it to Liz before she goes to tomorrow's customer meeting. I think everything will go well.

Next about the suppliers, we're starting work in the Krakow factory. Everything is going well.However, Eduardo is having problem with Roger who is managing computer delivery. Eduard can't contact with Roger about new computers for Mexico City. Right now, I'm contacting with supplier. The order is for 60 computers, but the supplier says they just have 40. And now I'm trying to find 20 more computers.

That is today's work and the team update.

Best regards,
Alicia
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
18/11/2021
W: Hello Max.
M: Hello, William
W: I can hear you. Try unmuting your microphone.
M: Sorry
W: That's better.
M: The connection isn't very good. Now the screen is frozen. Try turning your video off.
W:Can you hear me?
M: Can you repeat that, please?
W: You're breaking up!
M:Hang up! I'll call you back!
W: OK Max?
M: Hi William
W: Ah, That's much better!
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
22/11/2021
5)
1. are going to set up
2. isn't going to attend
3.  am going to phone
4. are going to have
5. aren't going to launch
6. isn't going to provide

6) A,B
1. How big is the exhibition going to be?- e
2. Are we going to provide any freebies? -c
3. When are we going to set up the stand? - a
4. Are we going to launch any new products? -b
5. Why are they going to change the brochures? - d
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
23/11/2021
Speaking
A: Hello ....
B: Yes
A: This is Angela Mulligan, the Assistant Manager at the Wallace Hotel Conference centre. I'm sorry, I was on holiday when you called earlier yesterday.
B: Hello, Ms Mulligan. Thank you for calling me back. I just wanted to talk about next month
A: Yes, of course. The conference on 27th and 28th May. Now, how many participants are going to be?
B: About 60-65 people.
A: And how many guests are going to stay at the hotel on the night of 27th and 28th May?
B: I'm sorry. I don't have the exact number but I'll confirm on Tuesday.
A: Thank you. Can you send me the list of participants and the names of the hotel guests on Tuesday?
B: Certainly. I'll send all the details by email on Tuesday afternoon.
A: Thank you
B: Thank you! And I won't forget to send the list of the names and final number on Tuesday afternoon.
A: Bye for now, ...... I look forward to hearing from you. Have a nice day!
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
24/11/2021
5)
1. like
2. join
3. would
4. much
5. invitation
6. love
7. very
8. because
9. want
10. invitation
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
24/11/2021
Write an email
Dear....

I would like to invite you to have a tour of the company on Thursday next week . I will introduce you about the departments of the company. Would you like to join us for lunch at 1 p.m in Vietnamese restaurant after company tour?

I look forward to meeting you on Thursday next week.

Best wishes,
Cẩm Tiên

25/11/2021
6A)
1b
2c
3a
4e
5d

7)
1c
2a
3e
4g
5b
6f
7d
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
27/11/2021
EXTRA READING QUIZ 6
A.
1.b
2.a
3.b
4.b
5.a
6.b
B.
1. Relevant (par.3) means meaningfully related.
2. Analyzed (par.3) means studied.
3. Consisted of (par.4) means was contained in
4. Appropriately (par.6) means correctly.
5. Mission (par.8) means goal or purpose.
6. Universally (par.8) means all over the world.
C.
1. Universally
2. Consisted of
3. Mission
4. Relevant
5.Analyzed
6.Appropriately
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
29/11/2021
6B)
1. products
2. cash
3. packaging
4. electric
5. share
6. cars
7. colour
8. recycled
9. rent
10. room
11. food
12. energy
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
30/11/2021
Speaking: Phone call 1
A: Good afternoon, customer services, Tiên speaking. How can I help you?
B: Good afternoon. I'm from Patterson company  . There's a problem with the computer chairs you delivered yesterday. You send the wrong model.
A: I'm sorry to hear that. Can I have your order number, please?
B: Yes, It's HY00634GC.
A: That's HY00634GC. I see you ordered 15 of the AY35CB black computer chairs.
B: That's right but we received the white computer chairs. There are the AY26CW model.
A: Oh. I'm very sorry about the mistake. We'll change those for you. Can I just check your delivery address?
B: Yes. That's Patterson company 10 Nguyễn Trãi street, distric 3, HCM city. When will you deliver them?
A: It might be 3 to 4 days.
B: Oh no! We need them as soon as possible. We have staff without chairs. Can you deliver them tomorrow?
A: I understand this is important for you
B: Is there anything you can do about it?
A: I don't know. I'll talk to my manager. Wait a second, please. OK, I can send them express delivery. They'll arrive tomorrow and you can return the other.
A: Can I help you with anything else?
B: No, thank you for your help!
A: You're very welcome. Have a nice day. Goodbye!

1/12/2021
3)
1. is made
2. are paid
3. are used
4. is grown
5. is designed
6. are sold
4)
1. are made
2. are used
3. is produced
4. are given
5. is delivered
6. is bought
5) Writing
High Quality Coffee - Our Story
We buy all your coffee direct form farmers in Columbia. We visit the farms every year. No dangerous chemicals are used to product your coffee. We use quality beans in our speciality coffee. The farmers are paid guaranteed minimum price for their coffee beans. The beans are delivered to mill  and then (are) shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly to you.

6/12/2021
6)
1. This model goes faster than others.
2. My phone's bigger than my last one.
3. My new laptop is lighter.
4. The new car is more spacious than the old car.
5. The GTI model is more expensive than the standard car.
6. The features are more advanced than for others TVs.
7)
1. better
2. worse
3. cheaper
4. bigger
8)
1. newer
2. more powerful
3. faster
4. more comfortable
5. heavier
6. bigger
7. cheaper
8. smaller

7/12/2021
4C)
1. London
2. six
3. three
4. professional
5. interviews
6. 10-15%
7. 399
4D)
1. T
2. F -> Jones Recruitment has more offices than All Recruitment.
3. F -> Jones Recruitment advertises permanent and temporary jobs.
4. F -> The standard service at Jones Recruitment includes advertising and selection of CVs.
5. T
5)
We offer Parcels and large items anywhere in our nation. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds for all items for same day. The fixed fee includes collection and recorded delivery. Moreover, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We charge 10-20 pounds for next day delivery of items between 1 kg and 5 kg. We also offer daily courier service contracts with the monthly or yearly fee. There is a cancellation fee on all orders and an additional fee on items over 5 kg.

8/11/2021
5) Write an email
Dear Mina,

Please find attached the customer satisfaction report you asked us to complete.

We compared Travel Care to 2 other business travel agents to see who had the friendliest staffs and the best customer service.

Here is a summary of the findings:

Strengths
Travel Care has:
The most knowledgeable staff.
The friendliest staff.
The best customer service.

Area for improvement
Travel Care has:
The highest price.
The lowest discount.
The worst value for money.
If you have any questions, please let me know.

Kind regards,

Cẩm Tiên
Market Researcher

13/12/2021
8C)
1. five
2. teacher
3. managed
4. two
5. 2014-2016
6. nine
7. Germany
8. three
9. television
10. eight
11. three
12. hard-working

14/12/2021
Vicky has a degree in chemistry. She has worked ịn for pharmaceutical industry. She has had three years' experience in sales and managed a team of twelve staff. She can speak French.
Sam has a business degree. He has worked for industry chemical company. He had three years' experience in sales and managed a team of eight staff. He can speak German well. He knows a lot of our company and he is good at language skills.
Issac has worked for paint manufacturer and travelled for work. He has five years' experience in sales and managed a team of twenty staff. He is a good team worker and has a friendly personality. He knows basic German.

15/12/2021
3)
1. Has worked/ started
2. was/ has had
3. studied/ have designed
4. has been/ went
5. have managed/ worked
4)
1. finished/ has spent
2. have written/ started
3. has worked/ produced
4. has organised/ helped
5)
1. have worked
2. have managed
3. has motivated
4. have trained
5. was
6. interviewed
7. recruited
8. helped
9. had
10. prepared
11. analysed
12. wrote
6)
FULL NAME: Nguyen Kim Hong Cam Tien
JOB TITLE: Chemical Engineer
LOCATION: Antwerp, Belgium

Motivated and organized and analytical chemical engineer. I have worked on international project teams in the chemical industry. I'm a team worker and have excellent IT, problem-solving and communication skills.

EXPERIENCE
Senior Project Manager
Danotex Chemical
Birmingham, UK
March 2019
I am responsible for special projects across the UK and Europe. I organize and lead project teams, motivate team members, write reports for senior managers and give presentations.

Project Manager
CUG Engineering Group UK
May 2017 to February 2019
I was responsible for engineering projects in the UK and managed a team of engineers.

EDUCATION
Master's in Project Management
Drumford University
2015 - 2017

BSc (Hons) Degree in Chemical Engineer
Drumford University
2012 - 2015

# data[].attributes.body
1.What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing ?
4. do you use the gym?
5. where is the kitchen area?
6. what time do you start work?
7. when does your finish day?
8. does your company have a car park?

..................................................
29/10/2021

1.Maria
-Sales Manager
- Visit clients
- Do research
- Analyse sales data
- Write report

2. Josie
- Admin assistant
- Office facilities
- Make calls
- Write emails
- Process orders

3.
- Nguyễn Thị Như Thảo
- Vietnam
- Marketing
- I work with the Designer Manager and the IT Specialist. I make calls , write report and analyse sales data
_________________
SURVEY:
Name:.....
Job:.............
Department:..............
1. Do you have enough workspace in your workplace?
A. Yes             B. No
2. Do you have a problem with noise in your work area?
A. Yes             B. No
3. Do your workplace have full facility?
A. Yes             B. No
4. Do you want to add anything in your workplace?
A. Yes             B. No
And what do you want to add?
....................................
5. Do you usually go to the meeting?
A. Yes            B. No
6. How many hours do you spend in meetings?
A. 0-1 hours.     B. 1-3 hours.     C. More than 3 hours.
7. How many meeting rooms are there in your office?
There are ........... meeting rooms in my office.
8. Do you like the food in the canteen?
A. Yes              B. No
9. How often do you use the gym in your office?
A. Sometimes        B. Usually
C. Rarely                D. Never
10. How is the gym in your office?
...................................
_______________________________
Monday 1/11/2021
4B
1. A lot of
2. Any
3. A lot of
4. Any
5. Much
6. Any

5.
1. An, some
2. A, some
3. An, some
4. An, a

6.
1. Many c
2. Much b
3. Many a
4. Much e
5. Much f
6. Many d
_______________________________
Tuesday,2/11/2021

Exercise:

-Cappuccino: là thức uống gồm cà phê và sữa khuấy bông.
-Flat White: là một loại đồ uống dựa trên espresso kèm với sữa hấp, flat white cũng có một lớp microfoam mỏng ở trên.
-Latte: là một thức uống bao gồm các nguyên liệu chính là cà phê và sữa được đánh lên.
-Americano: là một phong cách cà phê chuẩn bị bằng cách thêm nước nóng vào espresso.
-Espresso: là một phương pháp pha cà phê, trong đó một lượng nhỏ nước sôi gần như bị đè dưới áp lực qua hạt cà phê nghiền.
-Omelette: trứng chiên
-Scramble eggs: trứng khấy
-----
Role play

A. Eco boxes. ______ speaking. How can I help you?
B. Hello. I'm calling from Super sushi restaurant. My name is __THAO____
A. Sorry, can you spell your surname for me, please?
B. Yes, it's _T_H_A_O ___ . It's pronounced "__THAO__"
A. Thank you___THAO___. How can I help you __THAO____?
B. I like to order some sushi boxes.
A. Yes, of course. Do you want to order the big or the small?
B. Um, both the big and the small.
A. Do you have the product reference number?
B. Ok, let me see. Yes. It here- it's SUB01. How much is a sushi box.
A. The SUB01 cost_____ for a sushi box.
B. And how much does delivery cost?
A. It's 6 pounds for deliveries under 50 pounds, but it's free of charge over 50 pounds. How many boxes do you need?
B. Um. I'd like to order 100 small white and 200 big white boxes.
A. Oh. I'm very sorry. We only have blue boxes in stock.
B. Yes, I order 100 small white and 200 big white boxes. Can you deliver tomorrow?
A. Yes , we will deliver tomorrow and delivery time are two working days.
B. Ok, I'll like to order those now, please
A. Certainly, I'll put your order on the system.
B. How much is that total?
A. That's ______. Delivery is free of charge for this order. Can I help you with anything else?
B. No only sushi boxes this time. Thank you for your help. Goodbye.
A. You're welcome. Goodbye, ___THAO____
___________________

3/11/2021
1. There aren't any deliveries today.
2. There isn't a meeting this morning.
3. There aren't any new computer equipment.
4. There aren't any vistors in reception.

---
Dear Liudvika Kuliesiene
Thank you your enquiry. There is a discount for a large order over £50. And that's is 10%. There aren't any delivery charges for orders over £40. There's a charge for orders £40 and under. Standard delivery costs £2.5 and express delivery costs £4.5.
Please contact us if you have any questions.
Regards,
Customers Services.
===============
4/11/2021

1f 2d 3e 4a 5b 6g 7h 8c
__________________

6/11/2021

Exercise

1 )
1. deliveries
2. order
3. supplies
4. delivered
5. suppliers
6. order
2)
1. How can i help you? - d
2. I'd like to order some office desks. - g
3. Do you have the product reference number? - c
4. How many small boxes do you need? - b
5. How much are the large boxes? - a
6. How much does delivery cost? - f
7. Can you deliver by Monday morning? - e
3)
1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much
4)
1. c
2. a
3. b
4. c
5. a
6. a
5)
1. Is there
2. There are
3. There isn't
4. Is there
5. There are
6. There is
7. Are there
8. There is
6)
1. many - there - S
2. many - do - S
3. do - S
4. much - C
5. do - S
6. much - C
7. Does - C
8. Is there - S
9. can - C

---------------------------------

11/9/2021

Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• remove everything from your desk.

• put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

• look at the plan attached and ﬁnd your new workspace.

• please arrive at the new oﬃ  ce at 8.00 a.m. on Monday morning.

• don’t be late.

• find your new workspace on the oﬃce plan.

• don’t change desks with other employees, please.

• put your things on your new desk.

• please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry

Oﬃce Manager.

______________
10/11/2021

Dear Anthony,

Welcome to the team! Here is a summary of last year’s sales report.

At the start, we spent €16,000 on advertising. This gave us to win a lot of new business in North America and make progress in areas with lots of competition – Japan, South Korea.

However, we haven't grown our export business. Because our sales targets didn't hit in Europe and customers

didn’t buy new product immediately. But we have had good relationships built with new customers in Europe last year. We can increase it. Therefore, we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year.

Regards,
Như Thảo.

--------------------
11/11/2021

Dear Ann,

Welcome to the team! Here is a summary of last year’s sales report.

First, a big thank you for all your hard work in the last year. We hit our target of  600,000 and grew our UK retail business from two to four shops . Luckily, we spent €9,5000 on advertising and won nice new customers.

However, we made some mistakes. Online business didn’t hit its  target because we had problems with the online shop. We didn't grown our export business. So we want to make progress there next year. We also spent more on advertising and spend money on a new online shop. We also need to hire more sales reps to work in Europe so we can hit our export targets .

Overall, it was a great year. Well done everyone! I look forward to next year.
Regards,
Như Thảo.

1. Hit sales target                                 yes

2. hit online sales target                       no

3. Grow UK retail business                   yes

4. Advertise to win more customers    yes

5. Create a good online shop                no

6. Grow export business                      no

___________
16/11/2021

A.
Hi Emi,
I'm in the airport. My flight to Rome is delayed about one hour. I'm sorry,but I'll be late for the presentation. I'll call you when I arrive.
Thảo.

B.
Hi Elan,
Did you hear the announcement? Our gate is changed. The flight GA2424 to Abu Dhabi is now departing from gate 10 not from gate 7. I'll see you there!
Thảo.
____________
17/11/2021
Dear Veronika,
I hope everything is going well in Zurich.
I'm writing to give you an update on my work and my team. At the moment, we are planning our talk for the sales meeting tomorrow.
Eduardo is writing a report for our new products and Liz is repairing the new price list but she isn't finalising it today because she needs more information from our supplier.
Our meeting with customers in Mexico city was good, but we aren't hitting our targets this month. So, we need to make more sales.
Alex's team are having problem with some missing data from some markets. I'm dealing with the paperwork next week's job in Bremen about that. We need some information of new products from the supplier, but we're expecting it soon.
Best regards,
Alicia.

...............
19/11/2021
A:  Hello
B:  Hello
A:  I can't hear you. Try unmuting your microphone.
B:  Oh, sorry.
A:  That's better. I can hear you now.
B:  Oh no! The connection isn't very good. Now the screen is frozen! Try turning your video off.
A:  Can you hear me?
B:  Can you repeat that, please?
A:  You're breaking up!
B:  Hang up! I'll call you back!
A:  OK.
B:  Hello
A:  Ah, that's much better!
----------------
Excecise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4.are't going to have
5. aren't going to launch
6.is going to provide

Excersise 6
1. How big is the exhibition hall going to be?
2.Are we going t provide any freebies?
3.When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures?

============
1. like
2. join
3.Would
4.much
5.invitation
6.love
7. very
8. because
9.want
10.invitation

--------------------------------
Bài 2A:
1) Julia
2) this morning
3) great
4) lunch
5) doesn't know
6) conference hall
Bài 3:
exihibitions, the city, the trade fair, the hotel.
Bài 4:
1) That’s an important client.
2) She thinks there are some good presentation.
3) The presentation about the impact of teachnology on industry.
4) It's comfortable and it's near park.
5) It isn't near the city centre.
6) They get a taxi and have dinner in the city centre.
Bài 5A:
1-c; 2-b; 3-d; 4-a
Bài 5B:
heard-hear; were/was-be; went-go; had-have; flew-fly; saw-see
Bài 6A:
1-b; 2-c; 3-a; 4-e; 5-d
-----------------------------
6) B
1. Products
2. Cash
3.packaging
4. Electric
5. Share
6. Cars
7. Colour
8. Recycled

9. Rent
10. Room
11. Food
12. Energy
7) A
- I think there will use more robots
- I don’t think there will be more staff
- There might be reduce use of plastic bottles

- People will recycle more things.

-------------------
EXERCISE: 30/11/2021

A: Customer Service, Thao speaking. How can I help you?

B: Good afternoon. I'm calling from BC company.

There's a problem with the computer chairs. You sent the wrong model.

A: I'm sorry to hear that. Can I have your order number, please?

B: Yes, it's HY00634GC

A: That's HY00634GC. I see you ordered fifteen of the AY35CB black computer chair.

B: Yes, that's right, but we received fourteen of the AY26CW white computer chairs

A: I'm very sorry about the mistake.
We'll change those for you. Ok, Can I just check your delivery address?

B: Yes, That's Tan Phu town.
When will you deliver them?

A: It might take three to four days.

B: Oh no!
We need delivery them tomorrow. We have staff without chairs.

A: I understand this is important for you.

B: Is there anything you can do about it?

A: I don't know. I'll talk to my manager.
One moment, please.
OK.
I can send them to express delivery in special cases.
They'll arrive within tomorrow.
You can return the other computer chairs to the delivery driver.

B: Ok. Thank you!

A: Can I help you with anything else?

B: No, thank you for your help.

A: You're welcome. Goodbye.
=======================
------------------------------------
GOOGLE IT!

Vocabs:

- entrepreneur: người phụ trách hãng buôn
- engine: máy động cơ, dụng cụ, phương tiện
- relevant: thích đáng, có liên quan
- knowing that: biết là vậy
- work on sth/ Ving: dành thời gian để ...
- take long for:
- common (adj) một cộng đồng, chung, thuộc về
- pool table: bàn bi-a
- roller hockey: khúc côn cầu
- mathematical (adj) thuộc về toán học, đúng, chính xác
- reflect: phản chiếu, phản xạ, phản ánh, mang lại, làm mất uy tín
- mission: nhiệm vụ
- universally: cho mọi người, mọi nơi, mọi lúc, khắp; phổ biến
- accessible: có thể tới được, sử dụng được

EXTRA READING QUIZ 6

A. 1b - 2a - 3b - 4b - 5a - 6b

B.
1. Relevant means meaningfully related.
2. Analyzed means studied.
3. Consisted of means was contained in.
4. Appropriately means correctly.
5. Mission means goal or purpose.
6. Universally means all over the world.
C.
1. universally
2. consist of
3. mission
4. relevant
5. analyzed
6. appropriately

=======================

01/12/2021

Exercise
3)
1.is made
2.are paid
3.are used
4.is grown
5.is designed
6.are sold
4)
1.is made
2.aren’t done
3.is produced
4.are given
5.is delivered
6.is bought
5)
We buy all our coﬀee direct from farmers in Colombia.
We visit farms every year. No dangerous chemicals are used to produce your coﬀee. We use quality beans for our speciality coﬀee. The farmers are paid guaranteed minimum price for their coﬀee beans. The beans is delivered to the mill then they are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coﬀee directly for you.

===================================

A: The children's jumpers for the autumn season are really nice, and we’re interested them. Could we talk about price now?

B: Yes, of course. So, how many jumpers do you

want to order?

A: For this ﬁrst order, we’d like 100, please.

B: Well, for 100 jumpers, the price is £5.50 per jumpers

A: That’s quite expensive for a new children's clothing company.  Can you give us a lower price? How about

£4.50 per  jumpers?

B: I’m afraid I can’t agree to that. Because we’re

an ethical company, we pay a fair price to our

suppliers. So, the price is £5.50 on all

orders under 200.

A: OK, so 100 jumpers, that’s ...  £5.50 in

total.

B: Yes, that’s right.

A:  OK, but could we pay 25 percent when the contract is signed and 75 percent by bank transfer when the order is delivered?

B: I’m sorry, I’m afraid for new clients it’s 50 percent when the contract is signed and 50 percent by bank transfer when the order is delivered?

A: I see....OK. When can you deliver the order?

B: It might be… on 23rd July. Production takes eight to ten weeks.

A: On 23rd July? We’d really like the order sooner. Can you deliver them by the 16th of July?

B: Sorry, that’s not possible. How about the 20th or 21st

of July?

A: The 20th or 21st of July?

B: Yes

A: Hmm. I really wanted them sooner. OK. Is there a discount?

B: How about 5 percent? That’s £2.75.

A: How about 10 percent? £5.30 ? What do

you think?

B: Well, I’m … OK, I think that’s OK.

A: Great! We’ll pay by bank transfer. Thank you.

---------------

A
1. Adults need the different amount of sleep as teenagers.
2. Teenagers should probably sleep about nine hours every night.
3. Infants need sleeper than adults.
4. People yawn when they are bored or haven’t had enough sleep..
5. Drivers with sleeping problems cause a lot of traffic accidents each year.
6. Coffee cannot help people who have sleep problems.
B
1.seven
2.sixteen
3.cause
4.impair
5.nod off
6.caffeine
C
1.with special knowledge or skills
2.more on some nights and less other nights
3.not having enough of something
4.signs
5.something you must pay back
6.illnesses
D
1.debt
2.expert
3.average
4.disorders
5.deprivation
6.symptoms
=====
Dear
Please find attached the customer satisfaction report you asked us to complete.
We compared Travel Care to two other insurance providers to see who was the most reliable and who had the most satisfied customers.
Strengths
Travel Care has:
- the best staff knowledge
- the best staff friendliness
- the best customer service
Areas of improvement
Travel Care has:
- the worst price and  discounts
- the worst value for money
If you have any questions, please let me know.
Best regards,
Nhu Thao
Market Researcher

-------------------
15/12/2021
3)
1. has worked...started
2. was...has had
3. studied...have designed
4. has been...went
5. have managed...worked

4)
1. finished...has spent
2. have written...started
3. has worked...produced
4. has organised...helped

5.
1. have worked
2. have managed
3. motivated
4. have trained
5. was
6. interviewed
7. recruited
8. helped
9. had
10. prepared
11. analysed
12. wrote

------------------

Full name: Jay Peters

Job title: Chemical engineer

Location: Antwerp, Belgium

Experience (current job):
Danotex Chemicals, Birmingham, UK
Senior Project Manager
From March 2019. I am responsible for special projects across the UK and Europe. I organize and lead project teams, motivate team members, write reports for senior managers and give presentations.

Experience (pass positions):
From May 2017 to February 2019. I was a Project Manager for CUG Engineering Group. I was responsible for engineering projects in the UK and managed a team of engineers.
Education:
Master’s in Project Management

Drumford University
I studied there from 2015 to 2017. I also have a BSc (Hons) Degree in Chemical Engineering.
I studied this degree at the same university from 2012 to 2015.

--------------------------
1.It’s raining, isn’t it?

A.    Yes, he’s running very fast.

B.    Yes, you should take an umbrella.

C.    Yes, they’re training in the gym.

2. When may Mr. Kim return?

A.    He should be back this afternoon.

B.    Yes, turn left here.

C.    Return your book to the library.

3. Why hasn’t the meeting started?

A.    They’re waiting for the director to get here.

B.    I enjoy the meeting on 2.

C.    Thanks. But I never eat meat.

4. Do you come by bus or by subway?

A.    By subway. It’s much faster.

B.    The waiter will bus the table.

C.    Yes, I like the bus.

5. How much does it cost to park here?

A.    My car is new type.

B.    It’s too dark in here.

C.    Only 5 dollars today.
6. Do you want to play the tennis this weekend?

A.    Yes, there are ten of us.

B.    I can’t. I have to work.

C.    No, I didn’t.

7. This is the great restaurant.

A.    I’m ready to take a rest now.

B.    The waiter is bringing a menu.

C.    I like it too. We should eat here more often.

8. John doesn’t work here anymore, does he?
A.    No, thanks. I don’t want anymore.

B.    No, I haven’t heard about any new work.

C.    No, he retired last year.

9. Where do you keep in the paper?

A.    You can sleep in this room.

B.    In next closet over there.

C.    I’m printing it out, now.

10. What time is your dentist appointment?
A.    I have a bad toothache.

B.    At 2:30.

C.    It was a real disappointment.

11. Who did you have dinner with last night?

A.    Some friends from work.

B.    It’s a lot …

C.    It was a delicious meal.

12. Whose computer is that on the desk?

A.    I have a computer.

B.    Yes, it’s here.

C.    It’s Sarah.

13. The photocopy machine isn’t working.

A.    The photocopy machine isn’t here.

B.    I’ve been working here for quite a while.

C.    We’ll have to call a repair person.

14. Would you call Dr. Smith's office and cancel my appointment?

A.    Certainly, I’ll call right way.

B.    Yes, I can show her for you.

C.    No, this isn’t a doctor office.

15. Who’s reponsible for odering new supplies.

A.    Paper pens in envelopes usually.
B.    Mrs. Brandertdatt.

C.    Here was a big surprise.

16. Could you cash the check for me?

A.    That was the rash decision.

B.    I’m sorry. I don’t have any more money.

C.    I’ll check it for mistake.
17. How many notebooks should I get?

A.    We’ll need about 50.

B.    I know it’s a good book.

C.    Don’t get them wet.

18. Where can I buy some stamps?

A.    Stamps are very expensive.

B.    You should mail the letters today.

C.    There’s a post office on the corner.
19. Where did you buy that suit?

A.    The ban is too long.

B.    At the store downtown.

C.    It’s not an expensive suit.

20. Do you know what time the flight leaves?

A.    Yes, I do.

B.    The train leaves at 1 o’clock.

C.    At 3:20 from Gate 11.

# data[].attributes.body
1. V4SE Entrance Scores: 33
2. Strength: Hòa đồng, lạc quan, luôn nỗ lực để đạt mục tiêu đề ra
3. Weakness: đang yếu ở phần nghe và nói tiếng anh
4. Wish: Cải thiện được kĩ năng của mình, ra trường đúng hạn và kiếm được công việc phù hợp
5. Toeic 550+

Ex:
1. What are your working hours?
2. Does your office have enough workspces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area ?
6. What time do you start work?
7. When does your day finish?
8. Does your company have a car park?

--------------------------------------------------------------
29/10/2021
1. Maria: Sales Manager
- visit clients
- work with local sales team
- give presentation
- do research
- analyse sales data
-write reports
2. Josie : Admin Assistant
- help team process orders
- make call
- write emails

Name: Truong Le Vi
Office: Vietnam
Job: Marketer
Activities: I work with the Marketing team. We do research, analyse sales data and sometimes go to cilent meeting.
----------------------------------------------------------------------------------------------------------------------------
Homework:
1. What do you do?
2. Which department do you work in?
3. How do you feel about your workplace?
4. Do you usually have meetings?
Yes                   No
5. Does your office have enough meetings room?
Yes                   No
6. How often do you eat in the canteen?
7. Does your office have an area for relaxing?
Yes                  No
8. How often do you use the gym?
9. Do you satisfied with your office? If you don't, tell me what thing make you unsatisfied?
---------------------------------------------------------------------------------------------
1/11/2021
4B:
1.A lot of                                  4. Any
2. Any                                      5. Much
3. a lot of                                   6.Many
5
1. An/ some
2. A/ Some
3. An/ An
4. An/a
6.
1. Many -c
2. much-b
3.  many-a
4. much- e
5. much-f
6. many-d
--------------------------------------------------------------------------------------------------
Homework:
1. Vocabulary
Cappuccino: là một thức uống cà phê nóng có nguồn gốc từ Ý được pha chế từ 3 thành phần chính với tỷ lệ đều nhau, bao gồm cà phê Espresso, sữa nóng và sữa sủi bọt.
Latte: là một trong những loại cà phê nổi tiếng có nguồn gốc đến từ nước Ý xinh đẹp. Latte được pha từ hai nguyên liệu chính là Espresso và sữa, thường được pha với tỷ lệ là ⅓ Espresso, ⅓ sữa nóng và ⅓ là bọt sữa ở phía trên.
Flat White: là một loại cà phê được tạo ra bởi sự kết hợp hài hoà giữa cà phê espresso và steamed milk (sữa tươi đánh nóng).
Americano: là một phong cách cà phê chuẩn bị bằng cách thêm nước nóng vào espresso, điều này làm cà phê có độ đậm tương tự, nhưng hương vị lại khác, giống cà phê phin. Độ đạm của một tách Americano thay đổi theo số lượng tách espresso và lượng nước bổ sung.
Espresso: là một phương pháp pha cà phê có nguồn gốc từ Ý, trong đó một lượng nhỏ nước sôi gần như bị đè dưới áp lực (ép) qua hạt cà phê nghiền. Espresso cũng là nền tảng cho nhiều loại đồ uống từ cà phê khác như cà phê latte, cappuccino, macchiato, cà phê mocha, flat white và Americano.
Scrambled eggs: là một món ăn được làm từ trứng (thường là trứng gà) được khuấy hoặc đánh với nhau trong chảo và được làm nóng nhẹ, thường có muối, bơ và đôi khi các thành phần khác.

Speaking:
1.
A: Eco Boxes, Vi speaking. How can I help you?
B: Hello, my name is Vi. I'm calling from Super Sun sushi restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Yes, it's  T R U O N G. It's pronounced " Truong".
A: Thank you. Can I have your CRN?
B: Yes, it's 07-72-03-00-70.
A: Thank you. How can I help you?
B: I'd like to order some of your salad & sushi boxes but i can't see the prices in the online catalogue.
A: I see. Do you have the product reference numbers?
B: Yes, i have them here -SUB01, SUB02. How much are the two boxes?
A: The SUB01 costs 20 pounds for 100 boxes. The SUB02 costs 30 pounds for 100 boxes.
B: What are the two colours?
A: Blue and white.
B: How much does delivery cost?
A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?
B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver tomorrow?
A: Yes, we can.
B: OK, I'd like to order those now, please.
A: Certainly, I'll put your order on the system.
B: How much is that in total?
A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?
B: No. That's fine. Thanks for your help. Goodbye
A: You're welcome. Goodbye

2.
A: Eco Boxes, Vi speaking. How can I help you?
B: Hello, my name is Vi. I'm calling from Jupiter Lunch restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Yes, it's  T R U O N G. It's pronounced " Truong".
A: Thank you. Can I have your CRN?
B: Yes, it's 04-25-24-16-03.
A: Thank you. How can I help you?
B: B: I'd like to order some of your sandwich and burger  boxes but i can't see the prices in the online catalogue.
A: I see. Do you have the product reference numbers?

B: Yes. SAB01 and BBB03. How much are the two boxes?
A: The SAB01 costs 4 pounds for each box, 17.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 22.50 for 100 boxes.
B: What are their colors?
A: Blue and White
B: And how much does delivery cost?
A: It's 7.00 pounds for all orders under 50 punds and free of charge over 50 pounds. How many boxes do you need?
B:  200 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow?
A: Of course, I'll put your  order on the system. Wait the second. OK The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?
B: No, It's ok. Thanks for your help. Goodbye.
A: Thanks for your order. Have a nice day. Goodbye.
------------------------------------------------------------------------------------------------
3/11/2021
1. There aren't any deliveries today.
2.There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception
--------------------------------------------------------------------------------------------------
Email:
Thank you for your enquiry. There is discount for a large order over 100 pounds and there aren't any delivery charge for order over 40 pounds anh under. Click here for detail delivery charges. Please contact us if you have any question
Regards,
...................
------------------------------------------------------------------------------------------------------
4/11/2021
1-f                                    2-d
3-e                                   4-a
5-b                                    6-g
7-h                                     8-c
------------------------------------------------------------------------------------------------
Vocabulary:
- Light buffet:
- Canapés:
- desserts:
- arrange:
- platters:
- vegetarian:
---------------------------------------------------------------------------------------------------
Review (P.88)
1.
1. Deliveries                               2. Order
3. Supplies                                4. Delivered
5. Suppliers                               6. Order
2A.
1. How can I help you?
2. I'd like to order some office desks.
3. Do you have the product reference number?
4. How many small boxes do you need?
5. How much are the large boxes?
6. How much does delivery cost?
7. Can you deliver by Monday morning?
2B.
a-5
b-4
c-3
d-1
e-7
f-8
g-2
3.
1. Many
2.Much
3. Much
4.Much
5. Many
6.Many
7.Many
8.Much
4.
1-c
2-a
3-b
4-c
5-a
6-a
5.
1. Is there
2. There are
3. Is there
4.Is there
5. There are
6. There is
7. Is There
8. There are
6A+B
1. Many....there : c
2. Many....do:S
3. Do:s
4. Much:C
5. Do:S
6. Much:C
7. Does:C
8. Is there:S
9.Can:S
--------------------------------------------------------------------------------------------------------------
Homework: Rewrite Email
Dear employees,
This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday. Please follow these instructions:
- Remove everything from your desk.
- Put all of your things in a box
- Please don't move the box. That job is for the warehouse workers.
- Look at the plan attached and find your new workspace.
We appreciate your cooperation.
Regards,
Beth Lowry
Office Manager.
-----------------------------------------------------------------------------------------------------------------------
Dear Anthony,
Welcom to the team! Here is a summary of last year's sales report.
At start, a big thank you for all your hard work  in the last year. We made progress at company. We spent 16,000 on advertising that won a lot of new business in North America. Another, we made progress in areas with lots of competition-Japan, South Korea. We done well and excellent.
However, We had some problems in business. We had no growth of export business because sales targets didn't hit in Europe. This made customer a not buy new product immediately. So I hope we can improve issue next year. Luckily, we built good relationships with new customers in Europe last year. It made we can increase sales in first 6 months this year. I'm glad this.  So to develop company next year, we will hire more Sales Reps to sell new products in Europe. Beside, we need educate their good skill in business. If you do this, I think we will hit their target next year.
Overall, it was a great year. Well done everyone.

Best Regard,
Dmitry.
------------------------------------------------------------------------------------
2.
1. Yes
2. No
3. Yes
4. Yes
5. Yes
6. Yes
3.
Dear team,
First, A big thank you for all your hard work in the last year. We made good progress at UK. We grew our retail business from 2 to 4 shops and hit our sales target off 600,000 pounds. We also spent 9,500 pounds on advertising and this won nine new customers.
However, we made some mistakes. We didn't hit our online sales target because we had problems with online shop. And we didn't grow our export business.
Next year, we need  spent more money on advertising to win more customers. We aslo have to spend more money on a new online shop and hired more Sales Reps to work in Europe so we can hit our export targets.
Overall, It was a good year.
Regard,
Vi
-----------------------------------------------------------------------------------------
Homework
1. visit=> visiting
2. go=> going
3. work=> working
4. travel=> traveling
5.rent=> renting
6.stay=>staying
7.meet=> meeting
8.plan=>planning
9.book=>booking
10. see=>seeing
11.open=>opening
12.take=>taking
13.get=>getting
14.do=>doing
---------------------------------------------------------------------------------------------------------------
Homework:
1. Hello B,
I’m so sorry, but my flight is delayed by 1 hour because of technical problems. I’ll be late for the meeting.
Vi
2. Hi A,
Did you hear the announcement? I don’t know the reason but I have to change my gate. My flight is departing at gate 10. Meet me at gate 10.
Vi
—————————————————————————————
Homework:
Dear Veronika,
How are things going in Zurich? I hope everything is going well. I'm writing to give you an update on work and the team. We have some problems need solving so let me tell you more detail.
First, we have problem with Mexico sales. Yesterday’s customer meeting in Mexico city were good but we aren’t hitting our target this month. But don’t worry I’m having an ideal. I’m preparing the new price list and I’ll send Liz before she go to customer meetings. I think it will go well.
Second, we also have problem with supplier. We’re starting work in the Krakow factory, everything was OK, but this week we suddenly  can’t connect with supplier. Then the supplier says they can supply us 40 computers but we need 60. So now I’m trying to find 20 more computers.
That are our problems. What do you think about it? Please reply me soon.
Best wishes,
Alicia
-----------------------------------------------------------------------------------------------
A: Hello,.............
B:Hi,..............
A: Hello? Hello? I can't hear you. Try unmuting your microphone.
B: Oh sorry. Can you hear me now?
A:Yes, no problem.
B:........ The connection isn't very good. The screen is frozen. Try turning your video off.
A: Can you hear me?
B: Sorry, Can you repeat that, please?
.............., You're breaking up. Hang up and I'll call you back.
A: OK.
Hello..........
B: Yes. Hi..........It's OK, right?
A: OK. That much better.
----------------------------------------------------------------------------------------------------------
Homework:
A: Good morning, Wallace Hotel. This is A speaking. How can I help you?
B: Hello, Can I speak to Angela Mulligan, the Assistant Manager?
A: I'm so sorry, she's not available right now. She's in a meeting at the moment.
Can I take a message?
B: Yes, Can you tell her Vi phoned about our conference next month, on 20th December?
A: Yes, Certainly.
Can you spell your name for me please?
B: Of course, It't VI V-I.
A: Thanks and it's about the conference next month?
B: that's right.
A: Can you tell me what 's your company name?
B:OK. It's  Microsoft. M-I-C-R-O-S-O-F-T.
A: Thank you. Can I have your phone number?
B: It's 0836651675
A: So that's 0836651675. I'll give her your message, Ms Vi.
B: Ok. Thank you very much.
A: You're welcom. Good bye.
B: Bye. Have a nice day.
————————————————————_________

1. Like
2. Join
3. Would
4. Much
5. Invitation
6. Love
7. Very
8. Because
9. Want
10. Invitation
—————————————————————————————————-
Homework:

6.
1-b
2-c
3-a
4-e
5-d
7.
1.c
2.a
3.e
4.g
5.b
6.f
7.d
------------------------------------------------------------------------------------------------------------
Homework:
1. What is this passage mainly about?

b. How Larry and Sergey created Google.

2. Where did Larry and Sergey first meet?

a. In graduate school

3. What was the first thing Larry and Sergey developed together?

b. A unique search engine called BackRub

4. Which one of those is NOT a place where Larry and Sergey worked?

b. Larry’s parents’ house

5. According to the article, why did Google become one of the most popular search engines?

a. It uses new technology to search through a lot of information.

6. What’s Google’s mission?

b. To make information on the Internet easy to use.

B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.

1. Relevant (par.3) means huge amount / meaningfully related.

2. Analyzed (par.3) means studied / deleted.

3. Consisted of (par.4) means was made up of / was contained in.

4. Appropriately (par.6) means strangely / correctly.

5. Mission (par.8) means tradition / goal or purpose.

6. Universally (par.8) means by one person / all over the world.

C. Fill in the blanks with the words from B. Be sure to use the correct form of the word.

1. The excellent movie was universally loved by the critics – not a single negative

voice was heard.

2. This dessert mainly consist of sugar, apples, and cream.

3. NASA’s mission is to advance human exploration, use, and development of space.

4. For the final project, students must search a topic relevant to the course and write

a five-page paper.

5. After  carefully analyzed  the data, the scientists presented their results at an

international conference.

6. The police did not appropriately  follow procedures, so the suspect was free to leave.
—————————————————————————————-
Homework:
6B
1. Products
2. Cash
3.packaging
4. Electric
5. Share
6. Cars
7. Colour
8. Recycled
9. Rent
10. Room
11. Food
12. Energy
7A
- I think there will use more smart technology at work and at home.
- I don’t think there will be more staff
- There might be reduce using plastic bag
- People will recycle more things.
——————————————————————————————
Homework
A: Good morning, I’m A

B: Good morning,

Customer Service, B speaking.  How can I help you?

A:There's a problem with my computer chairs. I oder 15 black computer chairs but I recived 14 white computer chairs, so I want change it

B: I'm sorry to hear that.

Can I have your order number, please?

A: Yes, it's HY00634GC.

B: That's HY00634GC

I see you ordered 15 black com puter chairs

A: Yes, that's right, but we received the wrong model

B: I'm very sorry about the mistake.

We'll change those for you.

When will you deliver them?

A: It might take three to four days.

Customer: Oh no!

We need them tomorrow

We have a lot of work here.

B: I understand this is important for you. I'll talk to my manager.

One moment, please.

OK.

I can send them tomorrow.

A: Thank you!

B: Can I help you with anything else?

A: No, thank you for your help.

B: You're very welcome.

Goodbye.
—————————————————————————————
3.
1.is made
2.are paid
3.are used
4.is grown
5.is designed
6.are sold
4.
1. are made
2.are used
3.is produced
4.are given
5.is delivered
6.is bought
————————————————————————————
Ex5:
We buy all our coffee direct from farmers in Colombia. We visit the farms every year. No dangerous chemicals are used to produce your coffee. We use quality beans in our speciality coffee. The farmers are paid with a guaranteed minimum price for their coffee beans. The beans are delivered to a mill and then ( are ) shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly to you.
---------------------------------------------------------------------------------------------------------------

Homework:

A. These sentences are false. Complete the new sentences with correct information.

1. Adults need the same amount of sleep as teenagers.

Adults need seven to eight hours a night is generally enough, although the exact amount is different for each person.

2. Teenagers should probably sleep about six hours every night.

Teenagers should probably sleep about nine hours of sleep a night.

3. Infants need less sleep than adults.

Infants need about 16 hours a day, are the only age group that needs more sleep than teenagers.

4. People yawn when they are bored.

People yawn when they haven’t had enough sleep.

5. Drivers with sleeping problems cause a few traffic accidents each year.

Drivers with sleeping problems cause by sleep deprived people.

6. Coffee helps people who have sleep problems.

Coffee  cannot help people who are sleep deprived.

B. Fill in the blanks with these words.

Sixteen        impair               cause                caffeine              seven                          nod off

Every day, adults should get at least (1)  seven  hours of sleep while infants need around (2) sixteen hours of sleep. Sleep disorders can (3) cause    serious problems. Not sleeping enough can (4) impair  your ability to make decisions. People who (5) nod off while they are driving might have a traffic accident. (6) Cafeine cannot solve sleep problems.

C. Find the words in bold in the text. Circle the correct definitions.

1. Experts (par. 2) are people with special knowledge or skills / who are not paid for their work.

2. If you sleep for an average (par. 3) of six hours a night, you sleep for exactly six hours every night /

more on some nights and less other nights.

3. Deprivation (par. 4) means having enough of something / not having enough of something.

4. Symptoms (par. 4) of an illness are the signs / causes of the illness.

5. A debt (par. 5) is something you must pay back / a special advantage.

6. Disorders (par. 6) are illnesses / accidents.

D. Fill in the blanks with the words in bold from C. Be sure to use the correct forms.

1. Sandy took out many loans for medical school, so it will take him a long time to pay off his dept.

2. I want the advice of an experts, so I hired the best lawyer in town.

3. The average  temperature in San Francisco during the summer is 17 degrees.

4. That medical practice takes care of people with eating disorders

5. Food deprivation is a big problem in many African countries.

6. Common symptoms of the flu include fever, sore throat, and pain.
————————————————————————
Ex6:
1. This model goes faster than others.
2. My phone’s bigger than my last one.
3. My new laptop is lighter.
4. The new car is more spacious than the old car.
5. The GTI model is more expensive than the standard car.
6. The features are more advanced than for the other TVs.
Ex7:
1. Better
2. Worse
3. Cheaper
4. Bigger
Ex8:
1. Newer
2. More powerful
3. Faster
4. More comfortable
5. Heavier
6. Bigger
7. Cheaper
8. Smaller
----------------------------------------------------------------------------------------------------------------
Ex 5:

We offer  parcels & large and heavy items everywhere in our nation. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds for all items for same day. The fixed fee includes collection and recorded delivery. Moreover, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We charge  10-20 pounds for next day delivery of  iteams between 1kg  and 5kg. We also offer daily courier service contracts with the monthly or yearly fee. There are some additional fees such as administration fee for contract agreement for daily courier service, cancellation fee and the fee for items over 5 kilos.

A. What values do these old sayings represent? Circle the correct answer.

1. “Your head is your house; furnish it.”

a. Value knowledge and learning.

b. Don’t be afraid to make mistakes.

c. Don’t wait around and do nothing.

2. “A single arrow is easily broken but not ten in a bundle.”

a. Value knowledge and learning.

b. We are stronger when we work together.

c. Don’t wait around and do nothing.

3. “Talk does not cook rice.”

a. Value knowledge and learning.

b. Don’t wait around and do nothing.

c. Work together.

4. “Put off for one day and ten days will pass.”

a. Be careful what you say.

b. Don’t wait around and do nothing.

c. Work together.

5. “One finger cannot lift a pebble.”

a. Value knowledge and learning.

b. Don’t be afraid to make mistakes.

c. Work together.

6. “Gossip needs no carriage.”

a. Be careful what you say.

b. Don’t wait around and do nothing.

c. Work together.

B. Find the words in bold in the text. For each line, circle the word or phrase that does not belong.

1. ignorance (par. 2) wisdom          unfamiliarity           lack of knowledge

2. stumble (par. 3)    fall                    slip                           success

3. emphasizes (par. 4) highlights      ignores                   stresses

4. bundle (par. 5)        group              individual               set

5. illustrates (par. 5)               shows                   demonstrates          denies

6. gossiping (par. 6)               talking                  discussing                  helping

C. Fill in the blanks with the word in bold from B. Be sure to use correct forms.

1. My sister loves gossiping about celebrities.

2. I have a ……………set……….. of magazines to throw out.

3. Your…… ignorance ……………. of the rules of soccer really surprises me.

4. I drew a line under the essay heading to …… emphasizes ……………… it.

5. The runner almost fell over, but that ………… stumble ………. didn’t stop him from winning the race.

6. Many sayings ………… illustrates ………… with memorable images the importance of knowledge and

learning.
----------------------------
Ex3:

1. She has worked  for several companies in this industry. She  started working for this company two years ago.

2.  He was a Project Manager with Danotex Chemicals from 2017 to 2020.  He  has had a lot of management experience.

3.  I  studied web design in 2018. I have designed  e-commerce websites for over ﬁfty corporate clients.

4.  She has been  to Germany on business many times. She  went there again last month to visit clients.

5.  I have managed many international teams in my career.I  worked on a diﬃcult project last year.

Ex4:

1 finished -  spent

2 have written - started

3 has worked - produced

4 has organised – helped

Ex 5:

1. have worked

2. have managed

3. have motivated

4. have trained

5. were

6. interviewed

7. recruited

8. helped

9. had

10. prepared

11. analyse

12. wrote
----------------------
FULL NAME: Jay Peters

JOB TITLE: Chemical Engineer

LOCATION: Antwerp, Belgium.

SKILLS  SUMMARY:  motivated, organised and analytical Chemical Engineer. I have worked  on international project teams in the chemical industry. I’m  a team worker and have excellent IT, problem-solving and communication skills.

EXPERIENCE (current job) :
Senior Project Manager
Danotex Chemicals
Birmingham, UK
March 2019- present date I’m responsible for special projects across the UK and Europe. I organise and lead project teams, motivate team members, write reports for senior managers and give presentations.

EXPERIENCE ( past positions) :
Project Manager
CUG Engineering Group
Leicester, UK
May 2017 to February 2019 You were responsible for engineering projects in the UK and managed a team of engineers.

EDUCATION:
• Master’s in Project Management
Drumford University
2015 – 2017
• BSc (Hons) Degree in Chemical Engineering
Drumford University
2012 - 2015.

# data[].attributes.body
1. V4SE Entrance Scores :29
2. Strength hòa đồng
3. Weakness chưa giỏi nói tiếng anh phát âm chưa chuẩn
4. Wish:cải thiện được tiếng anh của bản thân có thể phát âm giao tiếp với mọi người
5. Target VPET Score Toiec trên 500

1.What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work ?
7. When does your day finish?
8. Does your company have a car park?

*FRIDAY 29/10/2021
1.-maria - sale manager from spanish
+visit clients
+ work with the local sales teams
+ pla the meeting
+ give presentation
+do research
+ analyse data
+write reports
- josie - admin assistant
+ work in office facilities
+ help sales team
+ process orders
+ make call
+ write emails
2.
Name:Trần Thành Phát
Office: America
Job:Manager
department: sale
Activities: -propose plans,performance testing,check email
go to meetings

*Sunday 31/10/2021
1/How about use timekeeper for attendance in school ?
2/How about use card swipe machine for pay food,drink in the canteen
3/How many computers in the computer room?
4/How about install wifi in classrooms for students to use?
5/Is the school's network strong?
-Yes       -No
6/How many people can the school computer let in ?
7/It is possible to build a swimming pool at school?
-Yes       -No
8/ How about put ATMs in the school ?

*Monday 1/11/2021
B/1.many
2.any
3.a lot of
4. a lot ò
5.any
6.many
C/
1.a,some
2.some,some
3.a,a
4.an,a
5/
1.many-c
2.much-b
3.many-d
4.much-e
5.much-f
6.many-a

Wednesday 3/11/2021
OMELETE : là một món ăn được làm từ trứng đánh lên rán bằng bơ hoặc dầu ăn trên chảo rán.
SCRAMBLED EGG: là một món ăn được làm từ trứng (thường là trứng gà) được khuấy hoặc đánh với nhau trong chảo và được làm nóng nhẹ, thường có muối, bơ và đôi khi các thành phần khác.
CAPPUCCINO: pha chế từ sữa nóng, sữa sũi bọt và Espresso với lượng nước gấp đôi.
LATTE:làm từ nguyên liệu chính là sữa và Espresso , trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa.
ESPRESSO: coffee chảy giọt nguyên chất
AMERICANO : Espresso pha loãng
FLAT WHITE : là một loại cà phê được tạo ra bởi sự kết hợp hài hoà giữa cà phê espresso và steamed milk  Điều làm nên sức hấp dẫn và sự khác biệt của nó chính là lớp bọt rất mỏng ở phía trên.

A: Eco Boxes. ......... speaking. How can I help you?
B: Hello. My name's ........... I'm calling from Super Sun sushi restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Ok, it's ......... It's pronounced .........
A: Can I have your CNR?
B: It's 1321002803
A: Thank you. How can I help you?
B: I'd like to order some of your new boxes but I can't see the prices in the online catalogue.
A. I see. Do you have the product reference number?
B: Yes, SUB01 and SUB02. How much are the two boxes ?
A: The SUB01 costs 5 pounds for 25 boxs. And the SUB02 costs 6 pounds for 20 box
B: What are their colors ?
A: black and white.
B: And how much doess delivery cost ?
A: It's free delivery for orders overs 100 pounds. How many boxes do you need ?
B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver tomorrow ?
A: I'm very sorry,we can't we don't have any white boxes in stock.But we can send the all of them by friday
OK. The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?
B: No, it's ok. Thank you for your help. Goodbye.
A: Thanks for your order. Have a nice a day. Goodbye.

2.
A: Eco Boxes,     speaking. How can I help you?
B: Hello, my name is     . I'm calling from Jupiter Lunch restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Yes, it's         . It's pronounced "            ".
A: Thank you. Can I have your CRN?
B: Yes, it's 001232803.
A: Thank you. How can I help you?
B: B: I'd like to order some of your sandwich and burger  boxes but i can't see the prices in the online catalogue.
A: I see. Do you have the product reference numbers?

B: Yes. SAB01 and BBB03. How much are the two boxes?
A: The SAB01 costs 4 pounds for each box, 17.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 22.50 for 100 boxes.
B: What are their colors?
A: Blue and White
B: And how much does delivery cost?
A: It's 7.00 pounds for all orders under 50 punds and free of charge over 50 pounds. How many boxes do you need?
B:  200 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow?
A: Of course, I'll put your  order on the system. Wait the second. OK The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?
B: No, It's ok. Thanks for your help. Goodbye.
A: Thanks for your order. Have a nice day. Goodbye.

1. There aren't any deliveries today.
2. There isn't any a meeting room in the morning.
3. There isn't any a new computer equipment.
4.  There aren't any visitors in the reception.

-From Custom Services
-To Luvika Kuliesiene
Dear Luvika Kuliesiene
Thank you your enquiry. There is a discount for a large order over £100. There aren't any delivery charges for orders over £90. There's a charge for orders £50 and under. Standard delivery costs £3 and express delivery costs £5.
Please contact us if you have any questions.
Regards.

FRIDAY 5/11/2021
- Light buffet:
- Canapés:
- desserts:
- arrange:
- platters:
- vegetarian:
>Sunday, November 7,2021
Review 2

1) 1.deliveries             2.order               3.supplies
4.deliveried            5.suppliers         6.order

2) 1-d. How can I have you?
2-g. I'd like to order some office desks.
3-c. Do you have the product reference number?
4-b. How many small boxes do you need?
5-a. How much are the large boxes?
6-f. How much does delivery cost?
7-e. Can you delivery by Monday morning?

3) 1.many       2.much       3.much       4.much
5.many       6.many        7.many       8.much

4) 1-a      2-a    3-b       4-a       5-a       6-a

5) 1. Is there        2. There are     3. Is there      4. Is there
5. There are     6. There is        7. Are there    8. There is

6) 1. many/there-S        2. many/do-S        3. do-S
4. much-C                 5. do-S                  6. much-C
7. Does-C                  8. Is there-S          9. can-C
Wednesday, 10/11/2021

Dear emloyees ,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• Remove everything from your desk.

• Put all of your things in a box.

• Write your name on the box.

• Please don’t move the box. That job is for the warehouse workers.

•Look at the plan attached and ﬁnd your new workspace

Please arrive at the new oﬃce at 8.00 a.m on Monday morning.
•Don't be late.
•Find your new workspace on the oﬃce plan.
•Don't change desks with other employees, please.
•Put your things on your new desk.

* Please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a nice day

Regards,

Beth Lowry

Oﬃce Manage

11/11/2021
Dear Team,

First, a big thank you for all your hard work in the last year. We made good progress at SalesGroup.
+ At the start, We spent €16,000 on advertising and we won a lot of new business in North America. We also made some progress in areas where there is a lot of competition – Japan and South Korea.
+ Unfortunataly, we also had some problems. We didn't hit our sales targets in Europe so we didn't grow the export business because customers didn't buy our new product immediately.
However, we built some good relationships with new customers in Europe last year, but we can increase sales in the first six months of this year.
We would like to hire more Sales Representative to sell new products in Europe.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards,
phát

11-11-2021
1.yes
2.no
3.yes
4.yes
5.no
6.no
Write email
Dear Team,
First,a big thank you for hard in last year,we had hit our sales target of €600,000-grew our UK retail business from two to four shop and spent €9,500 on advertising - won nine new customers.It was great.Once again thanks for all for the hard work in last year.
But we also had a challenges in the last year.We made some mistakes.It's online business didn't hit its target because we had problems with the online shop.It made we didn't grow out export business.Don't worry abot this problems.We will correct mistakes in next year.
And the last,it's aims for next year.The first,we will spend more on advertising next year.The second,we must spend money on a new online shop.And the third,we will hire more sales reps to work in Europe so we can hit our export targets.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards.

17/11/2021
Dear Veronika,
How are things going in Zurich? I hope everything is going well in Zurich. At the moment, i'm writing to give you an update on work and the team.
About the Mexico sales, Liz's team having a customer meeting which is good in Mexico City. But we aren't hiting our targets this month. Liz's team need to make more sales.Liz's preparing for more customers meetings.
About the suppliers, Eduardo's starting work in the Krakow factory. Right now, Roger is managing the computer delivery. It's going well - they aren't having any problems. But Eduardo has a problem with a supplier of new computers for Mexico City. The supplier isn't answering his phone. they're trying to call supplier or find more suppliers.
Overall, we have a great teamwork.
Best regrads,
Alicia

Friday 19/11/2021
A: Hello,.............
B:Hi,..............
A: Hello? Hello? I can't hear you. Try unmuting your microphone.
B: Oh sorry. Can you hear me now?
A:Yes, no problem.
B:........ The connection isn't very good. The screen is frozen. Try turning your video off.
A: Can you hear me?
B: Sorry, Can you repeat that, please?
.............., You're breaking up. Hang up and I'll call you back.
A: OK.
Hello..........
B: Yes. Hi..........It's OK, right?
A: OK. That much better.

Monday22/11/2021
5 1. are going to set
2. isn't going to attend
3.am going top have
4.are going to phone
5. aren't going to provide
6. isn't going to launch
6A 1.How is the exhibition hall going to be big ?
2. Are we  going to provide any freebies
3.When are we going to set up the stand?
4.Are we going to lauch any new preducts ?
5. Why are they going to change the brochures

Speaking
A: Hello ....
B: Yes
A: This is Angela Mulligan, the Assistant Manager at the Wallace Hotel Conference centre. I'm sorry, I was on holiday when you called earlier yesterday.
B: Hello, Ms Mulligan. Thank you for calling me back. I just wanted to talk about next month
A: Yes, of course. The conference on 27th and 28th May. Now, how many participants are going to be?
B: About 60-65 people.
A: And how many guests are going to stay at the hotel on the night of 26th and 27th May?
B: I'm sorry. I don't have the exact number but I'll confirm on Tuesday.
A: Thank you. Can you send me the list of participants and the names of the hotel guests on Tuesday?
B: Certainly. I'll send all the details by email on Tuesday afternoon.
A: Thank you
B: Thank you! And I won't forget to send the list of the names and final number on Tuesday afternoon.
A: Bye for now, ...... I look forward to hearing from you. Have a nice day!

I would like to invite you to have a tour of our new building  my company on 2p.m Thursday.
I also would like to invite you for dinner at the Hai Lua restaurant in town after the tour.

We look forward to meeting you.

Best regards,

3.
1. is made
2. are paid
3. are used
4. are grown
5. is designed
6. are sold
4.
1. are made
2. are used
3. is produced
4.are given
5. is delivered
6. is bought

5)
We buy all our coﬀee direct from farmers in Colombia.
We visit farms every year.
No dangerous chemicals are used to produce your coﬀee.
We use quality beans for our specialty coﬀee.
The farmers are paid a guaranteed minimum price for their coﬀee beans.
The beans are delivered to the mill then they are shipped to our headquarters.
We roast and pack the beans here.
We only sell our fresh coﬀee directly for you.

Bài 6:
1) This model goes faster than orthers.
2) My phone's bigger than my last one.
3) My new laptop is lighter.
4) The new car is more spacious than the old car.
5) The GTI model is more expensive than the standard car.
6) The features are more advanced than for orther TVs.
Bài 7:
1) better
2) worst
3) cheaper
4) bigger
Bài 8:
1) newer
2) more powerful
3) faster
4) more comfortable
5) heavier
6) bigger
7) cheaper
8) smaller

3A
the fee: the fixed fee,the fee includes,
3B
1 charge fee
2 Fixed fee
3 monthly fee
4 addtional fee
5 cancellation fee
6 the fee includes
7administration fee
8booking fee

Dear Mina,
Please find attached the customer satisfaction report you asked us to complete.
We compared Travel Care to 2 other business travel agents to see who had the friendliest staffs and the best customer service.
Here is a summary of the findings:
Strengths
Travel Care has:
The most knowledgeable staff.
The friendliest staff.
The best customer service.
Area for improvement
Travel Care has:
The highest price.
The lowest discount.
The worst value for money.
If you have any questions, please let me know.

Gucci was founded by Guccio Gucci. Guccio Gucci decided to open its own brand in his hometown of Florence.Gucci's headquarters is in Florence, Italy.In 2019, Gucci operated 487 stores with 17,157 employees.My designs never go out of style. We stand out in the high society fashion world and their designs are extremely attractive.We have recruited the best artisans to design their products. Products are manufactured using high quality raw materials and using manufacturing methods that are in line with what our customers want.

3. 1 has worked,started
2.was,had
3.studied,designed
4.has been,went
5. managed,worked

FULL NAME: Tran Thanh Phat
JOB TITLE: CEO
LOCATION: New York,USA
Team worker,analytical and calm essential for the CEO of the industry. I have worked on international business projects.I'm a team worker and have excellent IT, problem-solving and communication skills.
EXPERIENCE
Senior Project Manager
used to be a CEO of ACE company
And in February 2010 I was honored to manage all projects about the US and France. The organization, the leader, and I and the team members succeeded in negotiating and signing all the projects that.
Project Manager
French and American perfume project
January 2010 to May 2011
I am responsible for the quality and schedule of the project and manage the team
EDUCATION:
Master's in CEO
of harvard university
2014-2016

# data[].attributes.body
Monday, 25th October, 2021

1. V4SE Entrance Scores: 28
2. Strength: communication, creative, study hard, responsible
3. Weakness: speaking English and listening English
4. Wish: I want to improve speaking Enghlish in course
5.  Target VPET Score: 80%
------------------------------------------------------
Thursday, 28th October, 2021

1. What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work?
7. When does your day finish?
--------------------------------------------------------------
Friday, 29th October, 2021
I.
1. Name: Marria
-Job: Sale manager
- Tasks: visit clients, give presentation, do research, analyse sales data, write reports, work with the local sales team
2. Name: Joe
-Job: admin assistant
-Tasks: work in office facilities or work with all department, process orders, make call, write a lot of emails
II.
1.Name: Binh Trang
2.Office: Japan
3.Job: bussinesswomen
4. Department: Public relations department
5. Activities: write emails, go to meeting, travel for work, sign the contact
--------------------------------------------------------------
Sunday, 31/10/2021
To open a shopping store, our store have a survey to customer. We want to hear about your style, clothes that you like, brand that you know. And we hope, you give some idea or some advice for us.
1. How old are you?
a. 0-20       b. 20-40       c. 40-60         d. 60 and up.
2. What kind of clothes do you like to wear?
3. Do you like traditional clothes or fashion clothes?
4. Do you concerned about fashion?
A. Yes                   B. No                C. Other ideas
5. When you go to a party, which clothes do you choose?
A. Dress               B. Shirt and jeans             C. Skirt and shirt
D. Other ideas
6. Which brand do you like?
7. How often do you pay for expensive clothes?
A. Always     B. usually      C. Often     D. Sometimes    E. Never
8. Do you think that when you go shopping, which make you ralaxed?
A. Yes          B. No                  C. Normal           D. Oder ideas
9. Which other survices do you want to have our store?
A. Children's play area
B. Coffee
C. Oder ideas
10. Can you give me some ideas or some advices.?
--------------------------------------------------------------Monday, 1/11/2021
4B                                 5                                        6
1. a lot of                   1. any-some                      1. many-c
2. any                         2. a-some                         2. much-b
3. a lot of                   3. an-some                       3. many-a
4. any                         4. an - a                            4. much-e
5. much                                                                5. much-f
6. any                                                                    6. many-d
------------------------------------------------------------
Tuesday, 2/11/2-2021
I. Flat white-Cappuccino-Latte-Americano-Espresso:
1. Flat white: 1 espresso and 2 hot milk
2.Cappuccino: 1 espresso, 1 hot milk and 1 milk foam
3. Latte: 1 espresso, milk foam is used as a half of hot milk.
4. Americano: americano has ingredients same as espresso. It is done from 50% Espresso and 50% water or 35% Espresso and 65% water
- Smell: americano has not dark smell as espresso. It has sweet, little cafe and no has sour from ahabica. So, it is available for who don't like cafe too much.
5. Espresso: espresso is used from roasting dark coffee beans and then grinding them, using hot water compressed under high pressure. Espresso also has  tasty crema.
-Smell: espresso has dark smell than americano. It is not popular with people because smell is very dark. So it is available for people have style coffee.

Roleplay1:
A: Eco Boxes.____________ speaking. Can I help you?
B: Hi, my full name is Vu Thai Binh Trang. I'm calling from Super sushi restaurant
A: Excuse me, Can you spell your last name for me, please?
B: Of course, it is V-U. It is pronouned 'VŨ'
A: Oh, thank you. How about the name of the restaurant?
B: It is S-U-P-E-R SUN. That is Super Sun
A: So, To easily delivery for us. Can I have your CRN?
B: What does mean CRN?
A: Oh, CRN is customer reference number.
B. I see. It is here. It is 05-03-03-93-91
A. Thank you. Can I help you?
B: I would like to order your salad and sushi boxes but I can't see the prices in the online catalogue.
A: Do you have the product reference numbers?
B: Yes, it is SUBO1 and SUBO2. How much are the two boxes?
A: The SUBO1 costs 20 pounds for 100 boxes and the SUBO2 costs 30 pounds for 100 boxes.
B: What are the two colours?
A: Blue and white
B: And how much does delivery cost?
A: It's 4 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?
B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver by tommorrow?
A: Yes, I cam
B: OK, I would like to oder those now, please?
A: I will put your order on the symstem.
B: How much is that in total?
A. The total cost is 80 pounds including tax.
B: So how much is transportation costs?
A: Delivery is free of charge for this order. Can I help you with anything else?
B: Thank you for your help. Googbye.
A: It's pleasure. Bye.

Roleplay 2:
A: Eco Boxes. Trang speaking. Can I help you?
B: Hi, my full name is______________. I'm calling from __________________________________
A: Excuse me, Can you spell your last name for me, please?
B: Of course, it is_______________. It is pronounced'________'
A: Oh, thank you. How about the name of the restaurant?
B: It is ______________. That is _______________
A: So, To easily delivery for us. Can I have your CRN?
B: What does mean CRN?
A: Oh, CRN is customer reference number.
B. I see. It is here. It is 05-03-03-93-91
A. Thank you. Can I help you?
B: I would like to order your____________________and boxes but I can't see the prices in the online catalogue.
A: Do you have the product reference numbers?
B: Yes, it is SAB01 and BBB03. How much are the two boxes?
A: The SAB01 costs 17 pounds 15 for 100 boxes and the BBB02  costs 20 pounds 15  for 100 boxes.
B: What are the two colours?
A: Blue and white
B: And how much does delivery cost?
A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?
B: 100 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver by tommorrow?
A: I am very sorry, we can't. We don't have any white boxes in stock and delivery time is 2 working days. But we can send the blue ones by next day.
B: OK, I would like to oder those now, please?
A: I will put your order on the symstem.
B: How much is that in total?
A. The total cost is 62.50 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?
B: Thank you for your help. Googbye.
A: It's pleasure. Bye.
----------------------------------------------------
Thursday 4/11/2021
1.f
2.d
3.e
4.a
5.b
6.g
7.h
8.c
-------------------------------------------------------
Friday 5/11/2021
organise, detail, platters, arrange, celebrate, canapes,
--------------------------------------------------------
Sunday 7/11/2021
1:1 deliveries                  2 order          3 supplies
4 deliveries                 5 suppliers    6 order
2:
a)
1 How can i help you?
2 I’d like to order some office desks
3.Do you have the product reference number?
4 How many small boxes do you need?
5 How much are the large boxes?
6 How much does delivery cost?
7 Can you deliver by Monday morning?
b)
1-d 2-g 3-c 4-b 5-a 6-f 7-e
3:
1 many       2 much         3 much       4 much
5 many      6 many          7 many       8 much
4:
1c   2a   3b   4a   5a  6a
5:
1 is there
2 there are
3 is there
4 is there
5 there are
6 there is
7 are there
8 there is
6:
a)
1 many-there
2 many- do
3 do
4 much
5 do
6 much
7 does
8 is there
9 can
b)
1S 2S 3S 4C 5S 6C 7C 8S 9C
-----------------------------------------
Wednesday, 10/11/2021

Dear emloyees ,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• Remove everything from your desk.

• Put all of your things in a box.

• Write your name on the box.

• Please don’t move the box. That job is for the warehouse workers.

•Look at the plan attached and ﬁnd your new workspace

Please arrive at the new oﬃce at 8.00 a.m on Monday morning.
•Don't be late.
•Find your new workspace on the oﬃce plan.
•Don't change desks with other employees, please.
•Put your things on your new desk.

* Please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a nice day

Regards,

Beth Lowry

Oﬃce Manager

-----------------------------------------------
11/11/2021
Bài 1:
Dear Anthony,
Welcom to the team! Here is a summary of last year's sales report.
At the start, a big thank you for all your hard work in the last year. We made progress at company. We spent 16,000 on advertising that won a lot of new business in North America. Another, we made progress in areas with lots of competition - Japan, South Korea. We done well and excellent

However, we had some probblems in business. We had no growth of export business because sales targets didn't hit in Europe. This made customera not buy new product immediately. So, I hope we can improve issue next year.

Luckily, we built good relationships with new customers in Europe last year. It made we can increase sales in first six months this year. I'm glad this.

So, to develop company next year, we will hire more Sales Reps to sell new products in Europe. Beside, we need educate their good skill in business. If you do this, I think we will hit their target next year.

Overall, it was a great year. Well done everyone. I hope, we cooperate to make progress in next year.

Best regard,
Dmitry
-------------
Bài 2:
A. 1. yes               3. yes                     5. no
2. no                 4. yes                     6. no

B. Write email
Dear team,
First a big thank you for all your hard work in the last year. We made progress last year. So, we achived some successes in business. We hit our sales target of 600,000 and grew our UL retail business from two to four shops. This is a well-deserved congratulation. Another, we spent 9,500 on advertising. This made us win nine new customers.

However, we had some problems. We made some mistake in online business. We didn't grow our export business because we had problems with the online shops. Unluckily, online business didn't hit hit its target as we expected. So, I hope we can improve issue next year.

So, to develop company next year, I think we should do list:
+ Spend more on advertising. If, we spend more on advertising, customer will know our company more. They will buy products more and then we will have high revenue.
+ Spend money on a new online shop. Because, last year, we fail in online business, so we didn't hit target. So, I hope we can do better
+ Hire more sales reps to work in Europe. Beside, we need educate their good skill in business. If you do this, I think we will hit our report target next year.

Overall, it was a great year. Well done everyone. I hope, we cooperate to make progress in next year.

Best regard,
Binh Trang
-------------------------------------
15/11/2021
travel -> traveling
visit -> visiting
see -> seeing
go -> going
get -> getting
take -> taking
meet -> meeting
stay -> staying
plan -> planning
work -> working
design -> designing
open -> opening
book - booking
----------------------------------
17/11/2021
Dear Veronika,

How are you? I hope everything is going well in Zurich.

Today, I am writing to give an update on work and the team. Since you travelled for work in Zurich, our company had some problems about Mexico sales and suppliers. I have received emails from Liz and Eduardo about it. So I will talk to you in here.

First, we had problem with Mexico sales. Customer meetings in Mexico City were good but we are not hitting our target this month. Don't worry. I had solution for it. I'm preparing the new list. And I will send it to Liz before customer meetings. Do you think this solution is OK? I think, we don't need to make more sales, we need change product's prize. This make customer be satisfied and we will hit our target soon.

Second, we also had problem with suppliers. In the Krakow factory Roger is managing the computer delivery but a few day later we didn't contact him about new computer for Mexico City. He only supply us forty computers while we need sixty computers. So, I tried to find twenty more computers for our company. I think when you return, we should exchange with him not to problem happens next time.
Don't worry. You should work in Zurich well. Had me here. I will help you give some ideas or some solutions for bad situations.

I will contact you if have any problems.

Thank you for your reading

Have a nice day

Best regards,
Alica
-----------------------------------------------
Dear Hannah
How are you today? I hope everything in Poland goes well
I want to talk you about some problems in company.
Peter isn't working at his desk today. He is visiting factory in Scotland. Another, marketing team are finalising sales figures.
And I am preparing price lists with marketing team. We have some problems with the computer system. And Katya is writing report about new computer system because there are some problems with the computer system.
I hope yu will go back soon
Have a nice day.
Best regards,
Binh Trang
------------------------------------
22/11/2021
5/
1. are going to set
2. isn't going to attend
3. am going to phone
4. are going to have
5. aren't going to launch
6. isn't going to provide

6/
1. How big is going to
2. Are we going to provide any freebies?
3. When are we going to set up the stand?
4. Are we going to launch any new products?
5. Why are they going to change the brochures?
-----------------------------
24/11
1.like
2.join
3. Would
4. much
5. invitation
6.love
7.very
8.because
9.want
10. invitation
--------------
3. 1/is made
2/are paid
3/ are used
4/ are grown
5/ is designed
6/ are sold
4.
1. are made
2. are used
3. are produced
4. are given
5. is delivered
6. are bought
---------------------------------------
15/12/2021
3
1. has worked..started
2. was...has had
3. studied....have designed
4. has been....went
5. have managed....worked

4.
1. finished...has spended
2. have written.....started
3. has worked...produced
4. has organised....helped

5.
1. have worked
2. have managed
3. motivated
4. have trained
5. was
6. interviewed
7. recruited
8. helped
9. had
10. prepared
11. analysed
12. wrote

# data[].attributes.body
1. What are your working hours ?
2. Does your office have enough workspaces ?
3.Does your office have an area for relaxing ?
4. Do you use the gym ?
5. Where is the kitchen area?
6.What time do you start work ?
7.When does your finish day ?
8.Does your company have a car park ?

----------------------------------------------------------------------

Friday, 29th October, 2021

1. Maria

Job : Sales Manager
write report, do research , visit client , analyse data

2. Josie
Job : Admin Assistant
process order, make call,write email

3.
Name : Nguyen Thi Thao Uyen
Office : Paris
Job : Sales
Department : Bussiness Dept
Activities : Visit clients, travel for work, write report and analyse data
----------------------------------------------------------------------
SURVEY
1.Full Name :................................
2. Dept       :................................
3. Is your office well equipped?
A. Yes                           B.No
4.Do you have a problem with noise in your work area?
A. Yes                           B.No
5.Do you want to add anything in your office ?
A. Yes                           B.No
6. What do you want to add ?.....................................................
7.Does your oﬃce have enough meeting rooms?
A. Yes                           B.No
8.How often do you have problems booking meeting rooms?
.......................................................................................................................
9. How often do you eat in the canteen ?
A. Yes                           B.No
10. Do you often use the company gym ?
A. Yes                           B.No
11.Where do you take a break ? .....................................

--------------------------------------------------------------
1/11/2021
4B)
1. many
2.any
3. a lot of
4.any
5. any
6. any

5)
1. ...an...some
2....a....some
3....an .....some
4....an......a...

6)
1.many
2.much
3.many
4.much
5.much
6.many
--------------------------------------------------------------
2/11/2021
Cappuccino: pha chế từ sữa nóng, sữa sũi bọt và Espresso với lượng nước gấp đôi.
Latte: café sữa.
Flat white: kết hợp giữa Espresso và sữa tươi đánh nóng với lớp bọt rất mỏng phía trên.
Americano: Espresso pha loãng với lượng nước gấp đôi.
Espresso: nước nóng từ 90 đến dưới 100 độ C, dưới áp lực đẩy, nước chảy qua bột cà phê được nén chặt và đổ thẳng ra cốc.
scrambled eggs: trứng khuấy (trứng đánh trong lòng chảo nóng nhẹ, thường có muối, bơ...).
Omelettes : trứng ốp la

ROLE PLAY:
1>
A: Eco Boxes, Mari speaking. How can I help you?

B: Hello, my name is Mari. I'm calling from Super Sun sushi restaurant.

A: Sorry. Can you spell your surname for me, please?

B: Yes, it's  NGUYEN. It's pronounced " Nguyen’

A: Thank you. Can I have your CRN?

B: Yes, it's 01-55-04-00-60.

A: Thank you. How can I help you?

B: I'd like to order some of your salad & sushi boxes but i can't see the prices in the online catalogue.

A: I see. Do you have the product reference numbers?

B: Yes, i have them here -SUB01, SUB02. How much are the two boxes?

A: The SUB01 costs 20 pounds for 100 boxes. The SUB02 costs 30 pounds for 100 boxes.

B: What are the two colours?

A: Blue and white.

B: How much does delivery cost?

A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?

B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver tomorrow?

A: Yes, we can.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?

B: No. That's fine. Thanks for your help. Goodbye

A: You're welcome. Goodbye

2>

A: Eco Boxes, Mari speaking. How can I help you?

B: Hello, my name is Mari. I'm calling from Jupiter Lunch restaurant.

A: Sorry. Can you spell your surname for me, please?

B: Yes, it's  NGUYEN. It's pronounced " Nguyen’.

A: Thank you. Can I have your CRN?

B: Yes, it's 02-37-24-22-03.

A: Thank you. How can I help you?

B: B: I'd like to order some of your sandwich and burger  boxes but i can't see the prices in the online catalogue.

A: I see. Do you have the product reference numbers?

B: Yes. SAB01 and BBB03. How much are the two boxes?

A: The SAB01 costs 4 pounds for each box, 17.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 22.50 for 100 boxes.

B: What are their colors?

A: Blue and White

B: And how much does delivery cost?

A: It's 7.00 pounds for all orders under 50 punds and free of charge over 50 pounds. How many boxes do you need?

B:  200 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow?

A: Of course, I'll put your  order on the system. Wait the second. OK The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?

B: No, It's ok. Thanks for your help. Goodbye.

--------------------------------------------------------------
3/11/2021
1. There aren't any deliveries today.
2. There isn't any a meeting room in the morning.
3. There isn't any a new computer equipment.
4.  There aren't any visitors in the reception.
--------------------------------------------------------------

Dear  Liudvila Kuliesiene,

Thank you for your enquiry.

There isn't any discount for a large order,but there are delivery charges.There is a charge for orders under €100 .Delivery is free of charge for orders of €100 and overs.Click hêre for dilivery charges.

Please contact us  you have any questions.
Regards,
Customer Services teams.
------------------------------------------------------------
Exercise 4:
1.f
2.d
3.e
4.a
5.b
6.g
7.h
8.c
---------------------------------------------------------------

VOCABULARY:
-organise
-celebrate
-detail
-canapés
-catering
-arrange
-dessert
-carter-Villiers
_platters
-------------------------------------------------------------
7/11/2021

1 )
1. deliveries
2. order
3. supplies
4. delivered
5. suppliers
6. order
2)
1. How can i help you? - d
2. I'd like to order some office desks. - g
3. Do you have the product reference number? - c
4. How many small boxes do you need? - b
5. How much are the large boxes? - a
6. How much does delivery cost? - f
7. Can you deliver by Monday morning? - e
3)
1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much
4)
1. c
2. a
3. b
4. c
5. a
6. a
5)
1. Is there
2. There are
3. There isn't
4. Is there
5. There are
6. There is
7. Are there
8. There is
6)
1. many - there - S
2. many - do - S
3. do - S
4. much - C
5. do - S
6. much - C
7. Does - C
8. Is there - S
9. can - C
-------------------------------------------------------------
10/11/2021

Dear Anthony,

Welcome to the team! Here is a summary of last year’s sales report.

At the start, we spent €16,000 on advertising. This gave us to win a lot of new business in North America and make progress in areas with lots of competition – Japan, South Korea.

However, we haven't grown our export business. Because our sales targets didn't hit in Europe and customers

didn’t buy new product immediately. But we have had good relationships built with new customers in Europe last year. We can increase it. Therefore, we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year.

Regards,

--------------------------------------------------------------
11/11/2021

Dear all staff,

First, a big thank you for all your hard work in the last year.
We hit our sales taget off €600.000 and grew our UK retail business from two to four shops. We  spent €9,500 on advertising and we won nine new customers. However, we still need to spend more on advertising next year.

Unfortunately,we made some mistakes. We didn't hit our online business target because we have some problems with online shop so we need to improve this system as soon as possible and spend money on a new online shop.  We also  didn't grow the  export business so we need to hire more Sales Reps to work in Europe and we can hit our export targets.

Overall, it was a great year. Well done everyone ! I look forward to next year.

Best regards,
Uyen

-----------------------------------------------------------

A.
Hi Martin,
I'm in the airport. My flight to Paris is delayed about one hour. I'm sorry, but I'll be late for the meeting. I'll call you when I arrive.
UYEN

B.
Hi Uyen,
Did you hear the announcement? Our gate is changed. The flight to Singapore is now departing from gate 2 not from gate 1. I'll see you there!
Martin

-------------------------------------------------------------
W: Hello, M !
M: Hi, W !
W: M, hello, Can you hear me? I can't hear you. Are you mute? Try on muting your microphone.
M: Yes, I'm sorry.
W: That's better.
M: The internet connection isn't very good. The screen is frozen. Try turning off your video.
W: Okay! Can you hear me?
M: Yes, I'm here. Can you repeat that please? You're breaking up. Hang up! I'll call you back.
W: Ok! Hi M!
M: Hello, W!
W: That's much better.

------------------------------------------------------------
Excecise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4.are't going to provide
5. aren't going to launch
6.is going to have

Excersise 6
1. How big is the exhibition hall going to be?
2.Are we going t provide any freebies?
3.When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures?
---------------------------------------------------------
A: Good morning, Wallace Hotel. This is A speaking. How can I help you?
U: Hello, Can I speak to Angela Mulligan, the Assistant Manager?
A: I'm so sorry, she's not available right now. She's in a meeting at the moment. Can I take a message?
U: Of course, Can you tell her UYEN phoned about our conference next month?
A: Yes, Certainly. Can you spell your name for me please?
U:Sure, it's Uyen , that's U-Y-E-N
A:Thank you Ms Uyen , And it's about the conference next month?
U: That's right. On Monday 10th of December.
A: And what 's your company name?LU
U: It's Google. That's G-O-O-G-L-E
A: Thank you.Can I have your phone number?
U: Yes,My number is 0989404767
A: So, that's 0989404767. I'll give her your message Ms Uyen
U: Thank you very much.

-------------------------------------------------------------
Ex6:
1. This model goes faster than others.
2. My phone’s bigger than my last one.
3. My new laptop is lighter.
4. The new car is more spacious than the old car.
5. The GTI model is more expensive than the standard car.
6. The features are more advanced than for the other TVs.
Ex7:
1. Better
2. Worse
3. Cheaper
4. Bigger
Ex8:
1. Newer
2. More powerful
3. Faster
4. More comfortable
5. Heavier
6. Bigger
7. Cheaper
8. Smaller
--------------------------------------------------------------
We offer 2 types of delivery, they are Parcels & large item and heavy item. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds for all items for same day and 20 pounds for next day. The fixed fee includes collection and recorded delivery. Moreover, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We also offer daily courier service contracts with the monthly or yearly fee. There are some additional fees such as administration fee for contract agreement for daily courier service, cancellation fee and the fee for items over 5 kilos.
-----------------------------------------------------------
Dear Mina,

Please find attached the customer satisfaction report you asked us to complete.

We compared Travel Care to 2 other business travel agents to see who had the friendliest staffs and the best customer service.

Here is a summary of the findings:

Strengths
Travel Care has:
The most knowledgeable staff.
The friendliest staff.
The best customer service.

Area for improvement
Travel Care has:
The highest price.
The lowest discount.
The worst value for money.
If you have any questions, please let me know.

Kind regards,

Thao Uyen
Market Researcher
--------------------------------------------------------------
PROFILE:
FULL NAME: JAY PETERS

JOB TITLE: Chemical Engineer

LOCATION: Antwerp, Belgium

EXPERIENCE

1.CURRENT JOB:

Senior Project Manager

Danotex Chemical

Birmingham, UK
March 2019

I am responsible for special projects across the UK and Europe. I organise and lead project teams, motivate team members, write reports for senior managers and give presentations.

2. PAST POSTION

Project Manager

Cug Engineering Group

UK

May,2017 to Feb 2019

I were responsible for engineering projects in the UK and managed a team of engineers.

EDUCATION

Master’s in  Project Management

Drumford University

From 2015 to 2017

BCc (Hons) Degree in Chemical Engineer

2012-2015
---------------------------------------------------------

1.It’s raining, isn’t it?

A.    Yes, he’s running very fast.

B.    Yes, you should take an umbrella.

C.    Yes, they’re training in the gym.

2. When may Mr. Kim return?

A.    He should be back this afternoon.

B.    Yes, turn left here.

C.    Return your book to the library.

3. Why hasn’t the meeting started?

A.    They’re waiting for the director to get here.

B.    I enjoy the meeting on 2.

C.    Thanks. But I never eat meat.

4. Do you come by bus or by subway?

A.    By subway. It’s much faster.

B.    The waiter will bus the table.

C.    Yes, I like the bus.

5. How much does it cost to park here?

A.    My car is new type.

B.    It’s too dark in here.

C.    Only 5 dollars today.
6. Do you want to play the tennis this weekend?

A.    Yes, there are ten of us.

B.    I can’t. I have to work.

C.    No, I didn’t.

7. This is the great restaurant.

A.    I’m ready to take a rest now.

B.    The waiter is bringing a menu.

C.    I like it too. We should eat here more often.

8. John doesn’t work here anymore, does he?
A.    No, thanks. I don’t want anymore.

B.    No, I haven’t heard about any new work.

C.    No, he retired last year.

9. Where do you keep in the paper?

A.    You can sleep in this room.

B.    In next closet over there.

C.    I’m printing it out, now.

10. What time is your dentist appointment?
A.    I have a bad toothache.

B.    At 2:30.

C.    It was a real disappointment.

11. Who did you have dinner with last night?

A.    Some friends from work.

B.    It’s a lot …

C.    It was a delicious meal.

12. Whose computer is that on the desk?

A.    I have a computer.

B.    Yes, it’s here.

C.    It’s Sarah.

13. The photocopy machine isn’t working.

A.    The photocopy machine isn’t here.

B.    I’ve been working here for quite a while.

C.    We’ll have to call a repair person.

14. Would you call Dr. Smith's office and cancel my appointment?

A.    Certainly, I’ll call right way.

B.    Yes, I can show her for you.

C.    No, this isn’t a doctor office.

15. Who’s reponsible for odering new supplies.

A.    Paper pens in envelopes usually.
B.    Mrs. Brandertdatt.

C.    Here was a big surprise.

16. Could you cash the check for me?

A.    That was the rash decision.

B.    I’m sorry. I don’t have any more money.

C.    I’ll check it for mistake.
17. How many notebooks should I get?

A.    We’ll need about 50.

B.    I know it’s a good book.

C.    Don’t get them wet.

18. Where can I buy some stamps?

A.    Stamps are very expensive.

B.    You should mail the letters today.

C.    There’s a post office on the corner.
19. Where did you buy that suit?

A.    The ban is too long.

B.    At the store downtown.

C.    It’s not an expensive suit.

20. Do you know what time the flight leaves?

A.    Yes, I do.

B.    The train leaves at 1 o’clock.

C.    At 3:20 from Gate 11.

# data[].attributes.body
1. 21
2. Tốt tính, thiên về tính toán ạ
3.Tự ti, ít nói,mất gốc...
4. Qua được tatc,cải thiện năng lực tiếng anh của bản thân.( Nghe nói đọc viết, từ vựng)
5. Trên 500
1.What are your working houes?
2.Does your office have enough workspaces ?
3. Does your office have an area for relaxing?
4.Do you use the gym?
5. where is the kitchen area?
6. What time do you start work?
7.when dose your day finish?
8.Dose you company have a car park?

Exercise: Friday 29/10/2021

1. Maria : Sale Manager
-visits client
-do research
-analyse sale data
-write reports
2.Josie : Admin Assitant
-work with all dapartment
-sale help teams
-make calls
-write email.
Name: Mai Thi
Job: Economic professor
Department: Finance
Activity: I collect and analyse information ,write reports, call costomers

--------------------------------------------------------
SURVEY OF WORKSLACES  FACILITIES:
1How is your workspaces?

2. Are you pleased  your workspaces facility?

Yes           No

3. How often do you need to book meetings room?

Never  Always Sometimes

4. Is your work area noise?

Yes         No

5.Does your office  have  air-conditioned?

Yes         No

6.How many times a week do you eat in the canteen?

1-2     3-4       Every day

7.How often do you use the company gym?

Never   Always     Sometimes

8. Dose your worksplaces have an area for relaxing?

Yes      No
----------------------------------------------------------
Exercise: Monday, 11/01/2021
B.
1.A lot of  2.any  3.a lot of  4. any  5.much  6.any
5.
1.an /some  2.a /some  3.an/some    4.an /a
6.
1.many-c
2.much-b
3.many-a
4.much-e
5.much-f
6.many-d
Homework:
7
B
1.28
2.6
3.5
4.500
5.25
6.20
7.300
C
1. Operations Manager
2.Ireland
3. Chef
4. doesn't sell many
5. local suppliers
6. suppliers
7. morning
8. hot dishes
--------------------------------------------------------------
Homework: Tuesday,02/11/2021
-Cappuccino: Cappuccino là tên gọi một loại café của Ý, được tạo nên từ 3 phần đều nhau: Café Espresso pha với lượng nước gấp đôi thông thường (espresso lungo), sữa nóng và sữa sủi bọt, người ta thường rải lên trên
- Latte:là kiểu cafe sữa của Ý  được làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa,có một lớp bọt sữa được tạo hình nghệ thuật.

-Flat white: là một loại cà phê được tạo ra bởi sự kết hợp hài hoà giữa cà phê espresso và steamed milk (sữa tươi đánh nóng). Điều làm nên sức hấp dẫn và sự khác biệt của nó chính là lớp foam (bọt) rất mỏng ở phía trên.

-Americano: Café Americano, hay còn được gọi là Caffe Americano hoặc café Americano là một loại cà phê được tạo ra bằng cách thêm nước nóng vào espresso. Trái với Espresso, café Americano rất ngọt ngào, ít cafein và không có vị chua của hạt Arabica.

-Espresso là café được pha bằng máy, sử dụng nước nóng nén bởi áp suất cao qua lớp bột cà phê được xay mịn. Nước dùng để pha chế Espresso là nước tinh khiết, còn café dùng để pha chế theo phương pháp này cũng phải là café rang mộc, không tẩm ướp bất kỳ tạp chất nào.

-Srambled egg: trúng khấy (đánh lòng chảo,có muối ,bơ....)

-Omelatte:trứng chiên.

ROLEPLAY:
A: Eco Boxes. MAITHI speaking. How can I help you?
B: Hello, my name is THI. I'm calling from Supper Sun sushi restaurant.
A: Sorry, can you spell your surname for me, please?
B: Yes, it's T-R-A-N. It's pronounced 'TRAN'.
A: And the name of the restaurant?
B: It's S-U-P-P-E-R S-U-N .
A: Thank you, Mrs Thi .Can I have your CRN?
B: Yes. My CRN is 15-96-21-44-40
A: It's your customer reference number?

B: Ah, yes, it's 15-96-21-44-40.

A: Thank you. How can I help you?

B: I'd like to order some of your new takeaway boxes but I can't see the prices in the online catalogue.

A: I see.Do you have the product reference numbers?

B: Yes, I have them here – SUBO1 and SUBO2 .How much are the two boxes?

A: The SUBO1 costs twenty pounds fifty for twenty-five boxes.

The SUBO2 costs thirty pounds for twenty boxes .

B: So that's twenty pounds for small salad and sushi box or big salad and sushi salad
A: Yes, that's right.

B: What are the two colours?

A:White and green

B: And how much does delivery cost?
A: It's 6 pounds delivery for orders under forty pounds and free of change over 40 pounds

How many boxes do you need?

B: One hundred small white boxes and two hundred big white boxes.

Can you deliver by tomorrow?

A: I'm very sorry, we can't.We need two working days to delivery.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 80 pounds including tax.

Delivery is free of charge for this order.
Can I help you with anything else?
B: No, that's fine.

Thank you for your help.

Goodbye.

A: You're welcome.

Goodbye.
--------------------------------------------------------
EXERCISES: 03/11/2021
1.There aren't any deliveries today.
2.There isn't the meeting this morning.
3. There isn't new computer equipment.
4.There aren't any visitors in reception.
--------------------------------------------------------
ANSWER EMAIL:
Dear  Liudvila Kuliesiene,

Thank you for your enquiry.

There isn't any discount for a large order,but there are delivery charges.There is a charge for orders under €100 .Delivery is free of charge for orders of €100 and overs.Click here for dilivery charges.

Please contact us  you have any questions.
Regards,
Customer Services teams.
--------------------------------------------------------------
Exercise
1.f
2.d
3.e
4.a
5.b
6.g
7.h
8.c
--------------------------------------------------------------------
VOCABULARY:
-organise
-celebrate
-detail
-canapés
-catering
-arrange
-dessert
-carter-Villiers
_platters

EXERCISES-88: Saturday,06/11/2021
1.

1 . The transport company doesn't make deliveries on Sundays.
2.Customers can order their food on our website or app.
3 . Our company supplies printers and other office equipment.
4. They  delivered the products to our warehouse yesterday.
5.We work with hundreds of orders in twenty-five different countries.
6.The supermarket placed a big supply for fresh bananas.

2.A and B

1.How can I help you?-d

2.I’d like to order some office desks?-g

3.Do you have the product reference number?-c

4.How many do you  need small  boxes?-b

5.How much are  large boxes?-a

6.How much does delivery cost?-f

7.Can you delivery morning by Monday?-e

3

1.We don't have many orders today.
2.How many time do we have for the meeting?
3.Do you have much work this week?
4.How much does this smartphone cost?
5 .Do you have many customers in this country?
6How many people are in the office today?
7We don't get many deliveries at the weekend.
8The store doesn't have much fresh food on Friday.
4.

1.We are expecting some deliveries this morning.
2.She has a lot of meetings this week.
3.We don't have any suppliers in that country.
4.I have a important work to finish.
5.He doesn't have any time to visit the client today.
6.They sell  some  of food to the European market.
5.

1.Is there any paper in the photocopier?
2.There are a lot of people in the canteen.
3.There are  any coffee . Can you by some?
4.Is there  any cold water in the fridge?
5.There are many diliveries today.
6.There is a the problem in the warehouse.
7. There are any refunds on  order.
8. There are much time to prepare order.

6.

1.How many ofices are there?
2.How many days do you need  a cleaner?
3.What do you want the designer to do?
4.How much time does the engineer need?
5.What time do you the consultant to come?
6.How much is that?
7.Does the price include VAT?
8.Is there a place for the  equipment?
9.When does the canteen start?

--------------------------------------------------------
Tuesday, 9/11/2021
Dear emloyees ,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:
• remove everything from your desk.

• put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

•Look at the plan attached and ﬁ nd your new workspace

Please arrive at the new oﬃ  ce at 8.00 a.m on Monday morning.
•Don't be late.
•Find your new workspace on the oﬃce plan.
•Don't change desks with other employees, please.
•Put your things on your new desk.
Please join the lunch party at 12.30 p.m.

Thank you for your help. We appreciate your cooperation.

Regard,

Beth Lowry

Oﬃce Manager

-----------------------------------------------
Thursday, 10/11/2021
Dear Anthony,

Welcome to the team! Here is a summary of last year’s sales report. At the start, we also spent €16,000 on advertising and this won a lot of new business in North America, made progress in areas with lots of competition especially in Japan and in the South Korae.
Besides, we face challenges like no growth of export business because sales targets not hit in Europe and some customers didn’t buy new product immediately.
However, we made good relationships built with new customers in Europe last year, we can increase sales in ﬁrst six months this year.Our goal hire more Sales Reps to sell new products in Europe
Overall, it was a great year. I look forward to next year.
Regard,
Thi.

-----------------------------------------------------------------------
WRITING: ON THURSDAY 11/11/2021
1. Yes
2.No
3.No
4. Yes
5.No
6.No
Dear Team,
First, a big thank you for all your hard work in the last year. We made good progress at the UK. We grew our retail business from two to four shops. We hit our sales target of €600.000. We spent €9.500 on advertising and this won nine new customers.
However, we made some mistakes. The online business didn't hit its target because we had problems with the online shop. We didn't grow our export business.
Therefore, we need to spend more on advertising next year and spend money on a new online shop. Our goal hires more sales reps to work in Europe so we can hit our export targets.
Overall, it was a great year. I look forward to next year.
Regard,
Thi.
-------------------------------------------------------------
EXERCISE: MONDAY,15/11/2021
1.visit-visiting
2.go-going
3.work-working
4.travel-traveling
5.rent- renting
6.stay- staying
7. meet- meeting
8.plan- planing
9.book-booking
10.build- building
11.open- opening
12.talk- talking
13.get-getting
----------------------------------------------------------

EXERCISE: 16/11/2021
Hi, Thi
I am sorry, my flight AI663 to Rome  is delayed about one hour due to technical problems. I will be late for the meeting.
Cò
Hi, Cò
Did you hear the announcement? My flight CA2424 to Abu Dhabi is a gate change. It is now departing at gate ten, not gate seven. Meet me at the gate.
Thi
--------------------------------------------------------------------------

EXERCISE: 17/11/2021

Dear Veronika,
How are things going in Zurich? I hope everything is going well in Zurich. At the moment, i'm writing to give you an update on work and the team.
About the Mexico sales, we're having a customer meeting which is good in Mexico City. But we aren't hiting our targets this month. We're improving soon by preparing more customer meetings then.
About the suppliers, we're starting work in the Krakow factory. Right now, Roger is managing the computer delivery. It's going well - we aren't having any problems. But Eduardo has a problem with a supplier of new computers for Mexico City. The supplier isn't answering his phone. We're trying to find more suppliers.
Overall, we have a great teamwork.
Best regrads,
Alicia
-----------------------------------------------
EXERCISE 19/11/2021

A: Hello, Ngan
B: (Hi, Dao)
A: what do you say? I can't hear you.
B:.....
A: Are you on mute? Try unmuting your microphone.
B: (OK).I'm Sorry. Can you hear me?
A:yes, That's better.
B: The connection isn't very good. Now the screen is frozen. Try turning your video off.
A: (Stop video) Can you hear me?
B:sorry,  Can you repeat that, please?
A: You're breaking up!
B: Hang up! I'll call you back!
A: Yeah
A: Ngan?
B: Hello, Dao
A: Ah, that's much better!
------------------------------------------------
Monday, 22/11/2021
Excecise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4.are't going to provide
5. aren't going to launch
6.is going to have

Excersise 6
1. How big is the exhibition hall going to be?
2.Are we going t provide any freebies?
3. When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures?
----------------------------------------------------
Exercise 23/11/2021
6.
Angela: Hello, Thi?
A: Yes.
Angela: This is Angela Mulligan, The Assistant Manager at Wallace Hotel Conference Center.
I'm sorry, I was in a meeting when you called earlier today.
A: Hello, Ms Mulligan.
Thank you for calling me back.
I just wanted to talk about next month.
Angela: Yes, of course.
The conference is on the 25th and 26th January.
Now, how many people are going to attend the conference?
A: About 60-65 people are going to attend the conference.
I don't have the exact number, but I will confirm on Friday.
Angela: Thank you.
How many participants are going to stay at the hotel?
A: I don't know how many participants are going to stay at the hotel.
Angela: When you are going to confirm the names and numbers?
A: I promise to confirm this and send the names by Tuesday afternoon.
Angela: What catering you are going to need?
A: People are going to arrive at 9:30 a.m. I want tea and coffee when you arrive and I'm going to have lunch at 1 o'clock.
Angela: What equipment you are going to need in the room?
A: I want projector, screen and audio equipment in the room.
Angela: I understand, bye for now, Ms.Thi.
I look forward to hearing from you
5.
A: Hello, Wallace Hotel, this is Thi speaking. How can I help you?
B: Hello, Can I speak to Angela Mulligan, Assistant Manager?
A: Oh, I'm sorry, she's not available now, she is in the meeting at the moment. Can I take a message?
B: Yes, Can you tell her Thi phoned about the conference next week from 26th -27th November?
A: Yes, certainly
Can you spell your name, please?
B: OK, Thi.Its T H I
A: Thank you. It's about conference next week.
B: Yes.
A: What is your company's name?
B: That is LAZADA
A: Can you repeat that again?
B: It's LAZADa L a Z A d A
A: Can I have your phone number?
B: Of course, It's 0334622985
A: So that it's 0334622985
B: Right.
A: Ok, I'll give her your message.
B: Thank you. Goodbye.
A: Goodbye.
-----------------------
Exercise 24/11/2021
1. like
2. join
3. Would
4. much
5. invitation
6. love
7. very
8. because
9. want
10. invitation
Exercise of page 118

Email

I am writing this email to invite you to have a tour of the company at our new building. Would you like to join us on Thursday next week after our company visit?
After a tour morning, would you like to join us for lunch at a Japanese restaurant on Thursday?
Let me know as soon as possible. I look forward to meeting you next week
Best regard,
Thi
-----------------------------------------
Exercise On Thursday 25/11/2021
2.
1. Julia
2. This morning
3. great
4. lunch
5. doesn't know
6. at the restaurant
3. exhibitors
the city
the trade fair
the hotel
4.
1. That's an important client for us
2. She thinks there are some good presentations.
3. She saw a presentation about the impact of technology on our industry.
4. It's comfortable and it's near a park
5. It isn't near the city centre.
6. Maria and Max get a taxi and have dinner in the city centre.
5.
1-c
2-b
3d
4a
SPEAKING:

A: Hello,…

B: Hello, How are you?

A: Very well, thanks.And you?

B: I’m fine.

A: What do you think of the city?

B: It’s very beautiful. Do you like it?

A: Yes, It’s beautiful but there’s a lot of traffic.

B: Yes, you're right

A: Do you like this hotel?

B: Yes, I think it’s very comfortable and it’s near the airport.

A: That’s right. It’s very convenient.

B: The weather is nice today.

A: I think it’s perfect. I like cold sunny days

B: Me too.

A: Did you see the football match on TV last night?

B: No, I didn’t have time. Was it good?

A: It was very good. The local team won. Football is popular here.

B: That’s  right

A: What do you think of the local food?

B: It’s delicious. Did you enjoy your meal at the hotel?

A: Yes, the food’s very good here.
6.
1-b
2-c
3-a
4-e
5-d
--------------------------------------------
1. What is this passage mainly about?

b. How Larry and Sergey created Google.

2. Where did Larry and Sergey first meet?

a. In graduate school

3. What was the first thing Larry and Sergey developed together?

b. A unique search engine called BackRub

4. Which one of those is NOT a place where Larry and Sergey worked?

b. Larry’s parents’ house

5. According to the article, why did Google become one of the most popular search engines?

a. It uses new technology to search through a lot of information.

6. What’s Google’s mission?

b. To make information on the Internet easy to use.

B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.

1. Relevant (par.3) means a huge amount / meaningfully related.

2. Analyzed (par.3) means studied/deleted.

3. Consisted of (par.4) means was made up of / was contained in.

4. Appropriately (par.6) means strangely / correctly.

5. Mission (par.8) means tradition/goal or purpose.

6. Universally (par.8) means by one person / all over the world.

C. Fill in the blanks with the words from B. Be sure to use the correct form of the word.

1. The excellent movie was universally loved by the critics – not a single negative

the voice was heard.

2. This dessert mainly consists of sugar, apples, and cream.

3. NASA’s mission is to advance human exploration, use, and development of space.

4. For the final project, students must search a topic relevant to the course and write

a five-page paper.

5. After  carefully analyzing the data, the scientists presented their results at an

international conference.

6. The police did not appropriately follow procedures, so the suspect was free to leave.
-------------------------------------------------
EXERCISE: 30/11/2021

A: Customer Service, Thi speaking. How can I help you?

B: Good morning. I'm calling from Dell international country.

There's a problem with the computer chairs. You sent the wrong model.

A: I'm sorry to hear that. Can I have your order number, please?

B: Yes, it's HY00634GC

A: That's HY00634GC

I see you ordered fifteen AY35CB.

B: Yes, that's right, but we received fourteen white computer chairs. There are the AY26CW models.

A: I'm very sorry about the mistake.

We'll change those for you.

OK, can I just check your delivery address?

B: Yes, it's our office near Tan Son  airport.

Truong Son, Ward 2, Tan Binh, Ho Chi Minh City

When will you deliver them?

A: It might take three to five days.

B: Oh no!

We need them as soon as possible.

We have a lot of work here.

A: I understand this is important for you.

B: Is there anything you can do about it?

A: I don't know.

I'll talk to my manager.

One moment, please.

OK.

I can send them to express delivery.

They'll arrive within two days.

You can return the other computers to the delivery driver.

B: Thank you!

A: Can I help you with anything else?

Customer: No, thank you for your help.

B: You're very welcome.

Goodbye.
------------------------------------
EXERCISE WEDNESDAY 01/12/2021
3.
1. is made
2. are paid
3. are used
4. is grown
5. is designed
6. are sold
4.
1. are made
2. are used
3. is produced
4.are given
5. is delivered
6. is bought
5)
We buy all our coﬀee direct from farmers in Colombia. We visit farms every year. No dangerous chemicals are used to produce your coﬀee. We use quality beans for our specialty coﬀee. The farmers are paid a guaranteed minimum price for their coﬀee beans. The beans are delivered to the mill then they are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coﬀee directly for you.
--------------------------------------------
Monday, December 6 th, 2021.

EXTRA READING: Getting Enough Sleep
Vocabs:
- lecture hall: hội trường, giảng đường
- lecture: bài học
- fill with: lấp đầy với
- professor: giảng viên, giáo sư
- explaining: giải thích
- theory: học thuyết
- nod off: gật đầu, gục đầu
- expert: chuyên gia
- exact: chính xác
- infant: trẻ sơ sinh
- societies: xã hội
- deprivation: tước đoạt, thiếu
- symptom: triệu chứng
- yawning: ngáp
- boredom: chán nản
- probably: có lẽ
- debt: món nợ
- catch up: bắt kịp
- serious: nghiêm trọng
- impair: suy nhược
- disorder: rối loạn

EXTRA READING QUIZ 1
A.
1. Adults need less amount of sleep than teenagers.
2. Teenagers should probably sleep about nine hours every night.
3. Infants need more sleep than adults.
4. People yawn when they haven’t had enough sleep.
5. Drivers with sleeping problems cause thousand of traffic accidents each year.
6. Coffee can't helps people who have sleep problems.
B.
1. seven
2. sixteen
3. cause
4. impair
5. nod off
6. caffeine
C.
1. Experts are people with special knowledge or skills.
2. If you sleep for an average of six hours a night, you sleep for more on some nights and less other nights.
3. Deprivation means not having enough of something.
4. Symptoms of an illness are the signs of the illness.
5. A debt is something you must payback.
6. Disorders are illnesses.
D.
1. debt
2. expert
3. average
4. discovers
5. deprivation
6. symptom
---------------------------------------------
Exercise Monday 06/12/2021
1. This model goes faster than others.
2. My phone is bigger than my last one.
3. My new laptop is lighter.
4. The new car is spacious than the old car.
5. The GTi model is more expensive than the standard car.
6. The features are more advanced for other TVs.
7.
1. better
2. worse
3. cheaper
4. bigger
8.
1. newer
2. more powerful
3. faster
4. more comfortable
5. heavier
6. bigger
7. cheaper
8. smaller
--------------------
1. five
2.sports
3. 1950
4. 2019
5.270 km
6. 170 km
7.1,050 kilos
8. 900 kilos
9. 78,000
10. 1909
11. 39,000
12. hugely exciting

Tuesday, 07/12/2021
Exercise 4:
C.
1. London
2. Six
3. Three
4. Professional
5. Interview
6. 10 and 15 percent
7. 399
8. Additional

2. Jones Recruitment has more offices than all recruitment.

3. Jones Recruitment advertises temporary roles.

4. The standard service at All Recruitment includes interviews with candidates.

Exercise 5:
We offer parcels and large heavy items anywhere in the local. There isn’t a fixed fee. For 1kg-5kg parcels, the fee includes:
- For the same day, the cost is £22.
- For the next day, the cost is £10-£20.
- For 2 days, the cost is £3.
- From 3 to 7 days, the cost is £2.
For the daily courier service, we oﬀer contracts with a monthly or annual fee.

Please note: there is a cancellation fee on all orders and an additional fee on items over 5kg.
---------------------------------------------------
WRITING 08-12-2021

Dear  Hehe,

Please find attached the customer satisfaction report you asked us to complete.
We compared Travel Care to two other business travel companies to see who had the best satisfied customers.
Here is a summary of the findings:
Strengths
Travel Care has:
- the most knowledgeable staff
- the friendliest staff
- the best customer service
Areas of improvement
Travel Care has:
- the worst price and discounts
- the worst value for money
Please contact me if you have any questions.
Kind regards,
Thi
Market Researcher.
------------------------------------------
1. have worked
2. haven't had
3. haven't written
4. have given
5. used
6. have never presented
1. Have you ever managed a team?
d
2. How many companies you have worked for?
b
3. Have you ever lived in or region another country ?
a
4. Have you worked in an international team before?
f
5. Have ever you written emails in English?
e
6. Where you have traveled for work?

c

---------------------------------------------------------
Writing:
Vicki has a degree in chemistry. She has worked in for pharmaceutical industry and has managed a team. She can speak French very well. She’s very friendly and good  communication skills. She has had three years’ experience in sales and managed a team of twelve staff.
Sam has a business degree. He has worked for industry chemical company in Germany. He has had three years’ experience in sales and managed a team of eight staff. He can speak German well. He knows a lot about our company and good at language skills.
Isaac has worked for paint manufacturer and travelled for work.He knows basic German. He has had five years’ experience in sales and manages a team of twenty staff. He is a good team worker and has a friendly personality.
3.
1. has worked / started
2. was / has had
3. studied have desifned
4. has been  / went
5. have managed/ worked
4.
1. finished/ spent
2.have wtitten / started
3. hhas worked
5.
1- have worked
2.managed
3. motivated
4. trained
5. was
6. have interviewed
7.recruited
8.helped
9. had
10. prepared
11. analysed
12. wrote.

PROFILE:
FULL NAME: JAY PETERS

JOB TITLE: Chemical Engineer

LOCATION: Antwerp, Belgium

E XPERIENCE

1.CURRENT JOB:

Senior Project Manager

Danotex Chemical

Birmingham, UK
March 2019

I am responsible for special projects across the UK and Europe. I organise and lead project teams, motivate team members, write reports for senior managers and give presentations.

2. PAST POSTION

Project Manager

Cug Engineering Group

UK

May,2017 to Feb 2019

I were responsible for engineering projects in the UK and managed a team of engineers.

EDUCATION

Master’s in  Project Management

Drumford University

From 2015 to 2017

BCc (Hons) Degree in Chemical Engineer

2012-2015
---------------------------------------
Tuesday, December 21 st, 2021.
1.
A. They're trying to sleep.
B. They're crossing the street.
C. They're buying an umbrella.
D. They're talking on the train.
2.
A. The boats are at the dock.
B. The waiter is very calm.
C. The boots are wet and muddy.
D. The ships are around the sea.
3.
A. They're check out of the hotel.
B. They're olding down of the line.
C. They're trying on shoes.
D. They're at the check out line.
4.
A. A picture is hanging on the wall.
B. The basket is empty.
C. There is a pitcher on the table.
D. The bread is on the plate.
5.
A. He's walking toward the audience.
B. He's wearing this glasses.
C. He's pointing at the chart.
D. He's standing behind the table.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They're loading the plane.
D. THey're walking in the rain.
8.
A. The pens are to the right of the computer.
B. She's writing on her computer.
C. the scissors are in her hand.
D. She's talking on the phone.
9.
A. THe road is quite large.
B. The tables are in row.
C. They're facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is working home.
C. The pharmacist is working home.
D. The patient is looking for help.

Listening:

1. It’s raining, isn’t it?
A. Yes, he’s running very fast.
B. Yes, you should take an umbrella.
C. Yes, they’re trainning in the gym.

2. When will Mr.Kim return?
A. He should be back this afternoon.
B. Yes, turn left here.
C. Return your books to the library.

3. Why hasn’t the meeting started?
A. They’re waiting for the director to get here.
B. I enjoyed meeting them, too.
C. Thanks, but I never eat meat.

4. Do you come by bus or by subway?
A. By subway, it’s much faster.
B. The waiter will bust the table.
C. Yes, I like the bus.

5. How much does it cost to park here?
A. My car needs new tires.
B. It’s too dark in here.
C. Only five dollars a day.

6. Do you want to play tennis this weekend?
A. Yes, there are ten of us.
B. I can’t. I have to work.
C. No, I didn’t.

7. This is a great restaurant.
A. I’m ready to take a rest now.
B. The waiter is bringing the menus.
C. I like it, too. We should eat there more often.

8. John doesn’t work here anymore, does he?
A. No, thanks. I don’t want anymore.
B. No, I haven’t heard about any new work.
C. No, he retired last year.

9. Where do you keep printer paper?
A. You can sleep in this room.
B. In that closet over there.
C. I’m printing it out now.

10. What time is your dentist appointment?
A. I have a bad toothache.
B. At 2:30.
C. It was a real disappointment.

11. Who did you have dinner with last night?
A. Some friends from work.
B. He’s a lot thinner.
C. It was the delicious meal.

12. Whose computer is that on the desk?
A. I have a computer.
B. Yes, it’s his.
C. It’s Saras.

13. The photocopy machine isn’t working.
A. The photocopy machine is in here.
B. I’ve been working in here for quite of while.
C. We’ll have to call repair person

14. Would you call Dr.Smith’s and cancel my appointment?
A. Suddenly, I’ll call right away.
B. Yes, I can sell those for you.
C. No, this isn’t an doctor office.

15. Who’s responsible for ordering new supplies?
A. Paper pens and envelopes usually.
B. Mr.Brown does that.
C. It was a big suprised.

16. Could you cash this check for me?
A. That was a rash decision.
B. I’m sorry. I don’t have any money.
C. I’ll check it for mistakes.

17. How many notebooks should I get?
A. We’ll need about fifty.
B. I know it’s a good book.
C. Don’t get them wet.

18. Where can I buy some stamps?
A. Stamps are very expensive.
B. You should mail those letters today.
C. There’s a post office on the corner.

19. Where did you buy that suit?
A. The pants are too long.
B. At a store down town.
C. It isn’t an expensive suit.

20. Do you know what time the flight leaves?
A. Yes, I do.
B. The train leaves at 1 o’clock.

C. At 3:20 form gate 11.

# data[].attributes.body
1. V4SE Entrance Scores: 30
2. Strength: hòa đồng, thích khám phá
3. Weakness: yếu listening, speaking
4.     Wish: lên được EN3,EN4, lấy bằng Toeic, đủ đầu ra
5. Target VPET Score: trên 50
------------------------------------

1. What are your working hours?
2. Does your office have enough workspace?
3. Does your ofice have an area for relaxing?
4. Do you use the gym?
5. Where ís the kitchen area?
6. What time do you start work?
7. When does your day finish?
8. Does your company have a car park ?
------------------------------------

Friday, 29th October, 2021
1.Maria- Sales manager
- Visit clients
- Do research
- Write report
- Anyalyse sales data
2.Josie- Admin assistant
- Process orders
- Make calls
- Write emails
3.
- Name: Bui Thi Nhu Y
- Office: Switzerland
- Job: investment analyst
- Department: Enterprise Resource Planning
- Activities: I work in ERP department. I usually do research. I write emails every day and sometimes analyse sales data.
---------------------------------

Saturday, 30th October, 2021
SURVEY OF WORKPLACE FACILITIES
1. Which department do you work in?
2. How often do you need to book meeting room?
Once a week      Once a month      Every day
3. Do you have problem booking meeting room?
Yes        No
4. Do you have a problem with noise in your work area?
Yes        No
5. How many times a week do you eat in the company canteen?
0-2          2-5        5-7
6. How often do you use the company gym?
7. Does your workspace have a desk lamp?
Yes        No
8. Dose your ofice have an area for relaxing?
Yes        No
-----------------------------------
Monday, 1st November, 2021
4B
1. a lot of
2. any
3. a lot of
4. any
5. much
6. many
5.
1. an/some
2.a/some
3. an/some
4. an/a
6.
1.many
2. much
3.many
4. much
5. much
6. many

1.C
2.B
3.A
4.E
5.F
6.D
----------------------------------

Tuesday, 2nd November, 2021
- Capuchino: lượng sữa nóng có thể tương đương so với bọt sữa, hương vị mạnh, đậm đà hơn Latte, sử dụng tách.
- Latte: lượng bọt sữa chỉ bằng một nửa sữa nóng, sử dụng ly ( 200ml ).
- Flat white: ly 180ml, ít loãng hơn Latte, chưa nhiều coffee Espresso hơn Latte.
- Americano: xuất xứ Mỹ, thành phần nước và coffee Espresso.
- Espresso: coffee nguyên chất, có 2 lớp là  lớp Crema ( tạo từ bọt CO2 được bao quanh bởi dầu và nước ) và lớp Liquid ( tạo thành bởi các chất hoà tan, chất khí, và các chất không hoà tan )
- Scrambled eggs :Trứng bác hay còn gọi là trứng vụn, trứng chưng, trứng khuấy là một món ăn được làm từ trứng (thường là trừng gà ) được khuấy hoặc đánh với nhau trong chảo và được làm nóng nhẹ, thường có muối, bơ và đôi khi các thành phần khác.
Roleplay 1:
-How much are the three boxes?
- What are the two colours?
- How much does delivery costs
- Can you delivery tomorrow?
- How much is that in total?
Roleplay 2:
- Can you spell your surname for me, please?
- And the name of the company?
-Blue and white but now only blue in stock.
- How many boxes do you need?
----------------------------------

Wednesday, 3rd November, 2021
1. There aren't any deliveries today.
2. There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.
Write Email
Dear Liudvika Kuliešienė,
Thank you for your enquiry.

In response to your enquiry, we have some discount codes from 15% to 25%. please click here for more information
And there aren't any delivery charges in the EU for orders over €50. There is a charge for orders of €50 and under. Standard delivery costs €4.50 and express delivery costs €6.50.
Please contact us if you have any questions.
Regards,
---------------------------------

Thurday, 4th November, 2021
1- F
2- D
3- E
4- A
5- B
6- G
7- H
8- C
----------------------------------

Saturday, 6th November, 2021
1/
1. deliveries
2. order
3. supplier
4. delivered
5. supplier
6. supply
2/
A
1. How can I have you ?
2. I'd like to order some office desks?
3. Do  you have the product reference number ?
4. How many boxes do you need ?
5. How much are the large boxes ?
6. How much does delivery cost ?
7. Can you deliver by Monday morning ?
B
1- D
2- G
3- B
4- C
5- A
6- F
7- E
3/
1. many
2. much
3. many
4. much
5. many
6. many
7. much
8.much
4/
1. some
2. a lot
3. any
4. some
5. any
6.a lot
5/
1.  There is
2. There is
3. There is
4. There is
5. There are
6. There is
7.  There are
8. There is
6/
1. many/ there - C
2. many/ do - S
3. do - S
4. much - C
5. do - S
6. much - C
7. Does the - C
8. Is there - S
9. can - S
---------------------------------

Tuesday, 9th November,2021

Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• remove everything from your desk.

• put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

• look at the plan attached and ﬁnd your new workspace.

• please arrive at the new oﬃ  ce at 8.00 a.m. on Monday morning.

• don’t be late.

• find your new workspace on the oﬃce plan.

• don’t change desks with other employees, please.

• put your things on your new desk.

• please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry

Oﬃce Manager.
---------------------------------
Wednesday, 10th November,2021

Dear Anthony,
Welcome to the team! Here is a summary of last year's sales report.
At the start,We spent €16,000 on advertising and we won a lot of new business in North America. We also made some progress in areas where there is a lot of competition – Japan and South Korea. Unfortunataly, we also had some problems. We didn't hit our sales targets in Europe so we didn't grow the export business because customers didn't buy our new product immediately.
However, we built some good relationships with new customers in Europe last year, so I am confident that we can increase sales in the first six months of this year. We would like to hire more Sales Representative to sell new products in Europe.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards,
Dmitry
---------------------------------
Thursday, 11th November, 2021
1 Yes
2 No
3 Yes
4 Yes
5 No
6 No

Writing

Dear Teams,

First, a big thank you for all your hard work in the last year. We hit our sales target of €600,000. We  grew our Uk retail business from to four shops. ,We spent €9,500 on advertising and we won a lot of new customers.
However, we also made some mistake. The online business didn't hit its target  because we had problem with the online shop and we didn't grow our export business.
Next year, We would like to hire more Sales Reps to work  in Europe so we can hit our export targets. We also  spent  more on advertising and spend money on a new online shop.

Overall, it was a good year. Well done everyone. I look forward to next year.

Regards,
---------------------------------

Monday, 15th November, 2021
travel => traveling
visit => visiting
go => going
work => working
get => getting
meet => meeting
stay => staying
plan => planning
book => booking
open => opening
take => taking
----------------------------------
Wednesday, 18th November,2021

Hi Veronika,
I hope everything is going well in Zurich. I'm writing to give you an update.

Alex's team are finalising sales figures at the moment, but they are waiting for some data. He's writing the sales report and preparing the presentation.  I'm preparing the new price list for Liz.

Eduardo is starting work in the Krakow factory today. He's trying to talk to a supplier about new computers for Mexico City. I'm dealing with the paperwork for next week job in Bremen.

Best regards,
Alicia
----------------------------------
Thursday, 17th November,2021
A:  Hello, .....
B:  Hello, .......?
A:  I can't hear you. Try unmuting your microphone.
B:  Oh, sorry.
A:  That's better. I can hear you now.
B:  Oh no! The connection isn't very good. Now the screen is frozen! Try turning your video off.
A:  Can you hear me?
B:  Can you repeat that, please?
A:  You're breaking up!
B:  Hang up! I'll call you back!
A:  OK. ....?
B:  Hi, .....
A:  Ah, that's much better!
----------------------------------
Monday, 22th November, 2021
5/
1. We are going to set up a stand in the main hall this year.
2. She's not going to attend  the first day of the trade show. She's on holiday.
3. I'm going to phone the exhibition organiser about the badges today.
4. We are going to have new brochures at the next show.
5. They aren't going to launch the new product at the show. It isn't ready.
6. The conference centre isn't going to provide free parking this year.
6/
1.How big is the exhibition hall  going to be? - e
2. Are we going to provide any freebies? - c
3. When are we going to set up the stand? - a
4. Are any we going launch to products new? - b
5. Why going are the brochures they to change? -d
7/
1-T
2-F
3-F
4-F
5-T
6-T

----------------------------------
Tuesday, 23th November, 2021
A: Hello, ......
B: Yes.
A: This is ...., the Conference Centre Manager at Wallace Hotel.
I'm sorry, I was in a meeting when you called earlier today.
B: Hello,.....
Thank you for calling me back.

I just wanted to talk about next month.

A:Yes, of course.
The conference on the 4 July

Now, how many participants are there going to stay at the    hotel ?

B: About 45 to 60.
A: When they can confirm the names and number of people?
B: Uhm, I will confirm on Friday.
A: OK, thank you.

And can I have your phone number?

B: That's ..........
A: Thank you very much.
B: Have a nice day!
Goodbye.
---------------------------------
Wednesday, 24th November,2021
5/
1. Like
2. Join
3. Would
4. Much
5. Invitation
7. Very
8. Because
9. Want
10. Invitation
Email
Dear,
I would like to invite you to have a tour of our new building  my company on 2p.m Thursday.
I also would like to invite you for dinner at the Hai Lua restaurant in town after the tour.

We look forward to meeting you.

Best regards,

---------------------------------
2/
Julia
This morning
great
luch
doesn't know
in the conference
3/
the trade fair
the hotel
the city
exhibitors
4/
1. Julia's company is an important client for them.
2. There are some good presentation and she like some of the exhibitor's stands.
3. she saw a presentation about the impact of technology on their industry.
4.  It's is comfortable and near a park.
5.  It isn't near the city centre.
6.They agree to get a taxi and have a dinner in the city centre that night. they can walk through the old town first.
5/
1-c
2-b
3-d
4-a
7/
A: What do you think of the city?

B: It’s very beautiful. Do you like it?

A: Yes, it’s beautiful but there’s a lot of traffic.

B: Yes, you’re right.

A: Do you like this hotel?

B: Yes, I think it’s comfortable and it’s near the airport.

A: That’s right. It’s very convenient.

B: The weather is nice today.

A: I think it’s perfect. I like cold sunny days.

B: Me too.

A: Did you see the football match on TV last night?

B: No, I didn’t have time. Was it good?

A: It was very good. The local team won. Football is popular here.

B: That’s right.

A: What do you think of local food?

B: It’s delicious. Did you enjoy your meal at the hotel?

A: Yes, the food is very good here.
6/
1-b
2-c
3-a
4-e
5-d
--------------------------------

Homework:

1. What is this passage mainly about?

b. How Larry and Sergey created Google.

2. Where did Larry and Sergey first meet?

a. In graduate school

3. What was the first thing Larry and Sergey developed together?

b. A unique search engine called BackRub

4. Which one of those is NOT a place where Larry and Sergey worked?

b. Larry’s parents’ house

5. According to the article, why did Google become one of the most popular search engines?

a. It uses new technology to search through a lot of information.

6. What’s Google’s mission?

b. To make information on the Internet easy to use.

B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.

1. Relevant (par.3) means huge amount / meaningfully related.

2. Analyzed (par.3) means studied / deleted.

3. Consisted of (par.4) means was made up of / was contained in.

4. Appropriately (par.6) means strangely / correctly.

5. Mission (par.8) means tradition / goal or purpose.

6. Universally (par.8) means by one person / all over the world.

C. Fill in the blanks with the words from B. Be sure to use the correct form of the word.

1. The excellent movie was universally loved by the critics – not a single negative

voice was heard.

2. This dessert mainly consist of sugar, apples, and cream.

3. NASA’s mission is to advance human exploration, use, and development of space.

4. For the final project, students must search a topic relevant to the course and write

a five-page paper.

5. After  carefully analyzed  the data, the scientists presented their results at an

international conference.

6. The police did not appropriately  follow procedures, so the suspect was free to leave.
--------------------------------

1.products
2.cash
3.packaging
4. electric
5. share
6.cars
7.colour
8. recycled
9. rent
10. room
11. food
12. energy
I don't think there will be more staff
I think there will be more competition
There might  buy an electric car
People will work from home
--------------------------------
Tuesday, 30th November, 2021
A: Customer Service,Y speaking. How can I help you?
B: Good morning. . I'm calling from ABC store.
There's a problem with the computer chairs you delivered yesterday.
You send the wrong quantity and colour model
A: I'm sorry to hear that
Can I have your order number, please
B: Yes, It's HY00634GC
A: That's HY00634GC
I see your order 15 of the AY35CB computer chairs
B: Yes, that right. But we received the wrong quantity and colour model
These are the quantity 14 AY26CW model
A: I'm sorry about the mistake
We'll change those for you.
Ok, Can I just check your delivery address?
B: Yes, That's My Luong town.
When will you deliver them.
A: It might take 3 or 4 days.
B: Oh no. We need as soon as posible.
We have a lot of work here.
A: I understand this is important for you. I'll talk to my manager.
One moment, please. Ok.
I can send them express delivery.
They'll arrive within tomorow.
You can return the other computer chairs to the delivery driver.
B: Thank you.
A: Can I help you with anything else?
B: No, thank you for your help.
A: You're very welcome. Goodbye.
--------------------------------
3/
1. is made
2. are paid
3. are used
4. is grown
5. is designed
6. are sold
5/
We buy all our coﬀee direct from farmers in Colombia.
We visit farms every year.
No dangerous chemicals are used to produce your coﬀee.
We use quality beans for our speciality coﬀee.
The farmers are paid guaranteed minimum price for their coﬀee beans.
The beans is delivered to the mill then they are shipped to our headquarters.
We roast and pack the beans here.
We only sell our fresh coﬀee directly for you.
--------------------------------

A: Hi. Could we talk about price now?

B: Yes, of course. So, how many jumpers do you

want to order?

A: For this ﬁrst order, we’d like 100, please.

B: Well, for 100 jumpers, the price is £5.50 per jumpers

A: oh, That’s expensive. Can you give us a lower price? How about

£5 per  jumpers?

B: I’m afraid I can’t agree to that. Because we’re

an ethical company, we pay a fair price to our

suppliers. So, the price is £5.50 on all

orders under 200.

A: OK, so 100 jumpers, that’s ...  £550 in

total.

B: Yes, that’s right.

A:  OK, but could we pay 25 percent when the contract is signed and 75 percent by bank transfer when the order is delivered?

B: I’m sorry, I’m afraid for new clients it’s 50 percent when the contract is signed and 50 percent by bank transfer when the order is delivered?

A: I see....OK. When can you deliver the order?

B: It might be… on 23rd July. Production takes eight to ten weeks. An order received by 2 May can be ready by 1 July and delivered on 23 July.

A: On 23rd July? We’d really like the order sooner. Can you deliver them by the 8th of July?

B: Sorry, that’s not possible. How about the 20th or 21st

of July?

A: The 20th or 21st of July?

B: Yes

A: Hmm. I really wanted them sooner. OK. Is there a discount?

B: How about 5 percent? That’s £27.5.

A: How about 10 percent? £55 ? What do

you think?

B: Well, I’m … OK, I think that’s OK.

A: Great! We’ll pay by bank transfer. Thank you.
--------------------------------
6/
1. this model goes faster then others
2. my phone's bigger than my last one
7/
1. better
2. worse
3. cheaper
4. bigger
8/
1. newer
2. more powerful
3. faster
4. more comfortable
5. heavier
6. bigger
7. cheaper
8. smaller
--------------------------------
8/12/2021
We offer the parcels and the large heavy items anywhere in the nation. There is a fixed fee for orders from 1kg to 5kg, fees are: for same-day orders the fee is 22£ and for the next day it is from 10£ to 20£.  Morever, we charge £3 for orders in 2 days and £2 for orders from 3 to 7 days. We also offer daily courier service contracts with the monthly or yearly fee.

Please note: there is an additional fee on items over 5kg and a cancellationb fee on all orders.
--------------------------------
9/12/2021
Dear All

Hear are the results from our survey to find out what customer think about our travel service.

Our service is reliable and we offer good Customer service. We also have knowledgeable staff and friendliness staff.

However, we have unreasonable prices and discounts and not really good value for money.

So overrall. We’re doing well in some areas, but there are things we can improve.

Best regards,

NHU Y
--------------------------------
3/
1. Has worked/ started

2. Was/ has had
3. studied/ have designed

4. has been/went
5. have managed/  worked

4/
1. finshed/ has spend
2. have written/ started
3. has worked/ produced

4. has organised/ helped

5/

1- have worked
2.managed

3. motivated
4. trained
5. was
6. have interviewed
7.recruited

8.helped
9. had
10. prepared
11. analysed
12. wrote.
--------------------------------

Full Name: BUI THI NHU Y
Job Title: Business Analyst
Location: HO CHI MINH City, VIETNAMESE

CURRENT JOB:
Business Analyst
KMS technology
HO CHI MINH City, VIETNAMESE
May 2021 - present date
I am responsible for special projects across the Vietnamese. I negotiate with clients, organize and manage project information. I work on projects with other department managers.
PAST POSITION
Tester
UNIKOM JSC
HO CHI MINH City, VIETNAMESE
Feb 2019- Apr 2021
I woker for UNIKOM JSC for three years. I was responsible for software testing. In 2020, I trained the company's interns and managed a small Tester team.
EDUCATION
Master's in Information Technology
FPT University
2015-2018
Bachelor's in Management Information System
University of Economics and Law
2012-2015

# data[].attributes.body
1. V4SE: 29/90
2. Mạnh: Ngữ pháp
3. Yếu: Nghe, nói, viết, từ vựng.
4. Mong muốn: Em có thể nghe giảng bằng tiếng anh, đọc tài liệu tiếng anh tốt, giao tiếp cơ bản.
5. Toeic 4 kỹ năng 500.

1.What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work ?
7. When does your day finish?
8. Does your company have a car park?
-----------------------------------------
Excercise 29/10 Hội thoại
1. Maria - Sale Manager from Spanish
- work with the local sales team
- visit clients
-do research
-analyse data
- write reports
2. Josie Mar - Admin Assistant
- work with all department
- sale help team
-process order
- make call
-write emails
---------------------------------------------
NAME: Hanh Nguyen
OFFICE: Vietnam
JOB: Small business
DEPARTMENT: Director
ACTIVITIES: Managing  company-wide operations
--------------------------------------------------
Survey:
1. Do you have enough workspace?
Yes/No
2. How often do you have problems booking meeting rooms?
Sometimes/Always/Rarely
3. How do you feel about the canteen?
Good/ Normal/ Bad
4. Do you like gym facilities?
Yes/No
5. What other facilities do you like the most?
...

6. What other facilities do you like the most? Why?
...
---------------------------------------------------
monday, 1/11/2021
4B
1.many  2.any      3.a lot of
4.any    5.much   6.any
5.
1.an/some
2.a/some
3.an/some
4.an/a
6.
1. many
2. much
3. much
4. many
5. much
6. much
---------------------------------------
Exspresso: Cà phê nguyên chất, nước tinh khiết, pha bằng máy.
Latte: 1/3 cà phê, 1/3 sữa, 1/3 bọt sữa tạo hình.
Capuchiano: khá giống Latte nhưng mà % cà phê cao hơn.
Flat white: exspresso + steamed milk (sữa tươi đánh nóng) + foam (bọt) mỏng ở trên.
Americano: nước nóng gấp đôi exspresso
Omelette: Trứng ốp lết
Scrambled egg: Trứng khuấy
-----------------------------------------

----------------------------------------------
1. There aren't any deliveries today.
2. There isn't any a meeting room in the morning.
3. There isn't any a new computer equipment.
4.  There aren't any visitors in the reception.
----------------------------------------------
1f
2d
3e
4a
5b
6g
7h
8c

-------------------------------------------------
Roleplay

A: Eco Boxes. Hanh speaking. How can I help you?
B: Hello. My name's  Nguyen Thi Hong Hanh . I'm calling from Super Sun restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Ok, it's N-G-U-Y-E-N . It's pronounced "Nguyen".
A: And the name of the restaurant?
B: S-u-p-e-r S-u-n
A: Can I have your CRN?
B: It's 11-22-33-44-55.
A: Thank you. How can I help you?
B: i'd like to order 100 small white boxes and 200 big white boxes
A. I see. Do you have the product reference number?
B: Yes, P01 and P02.
A: Sorry. I only have blue boxes in the stock
B:How much is it?
A: It costs 50pounds per box
B: And how much does delivery cost ?
A: Delivery cost: £6 all orders under £40, free of charge over £40.
B: Can you deliver tomorrow ?
A: No, i can't. the Delivery time is two working days.
B:OK
A:The total cost is 150. pounds. Delivery is free for your order. Can I help you anything else?
B: No, it's ok. Thank you for your help. Goodbye.
A: Thanks for your order. Have a nice a day. Goodbye.

-------------------------------------------------
From Custom Services
To Luvika Kuliesiene
Dear Madam
Thank for your enquiry. There is a discount for a large order over £200. And that's is 15%. There aren't any delivery charges for orders £50 and under . There's a charge for orders over £100 . Standard delivery costs £8 and express delivery costs £10.
Please contact us if you have any questions.
Regards.
-------------------------------------------
Nisiness workshop - Planning a work play
1. the human resources department at

Benham Engineering.
2. Catering/ cater
3. canapes
4.  arrange for
5. The selection of
6.  platters
7. Platter
8. selection of
9. baguettes.
-----------------------------------------------
7/11
Vocabulary:

I.
1. Deliveries
2. Opder
3. Supplies
4. Delivered
5. Supplier
6. Supply
II.A
1. How can I help you ?
2. I’d like to order some office desks.
3. Do you have the product reference number?
4. How many boxes do you need?
5. How much the large boxes are?
6. How much does delivery cost ?
7. Can you deliver by Monday morning ?

II.B
1-d.
2-g.
3-c.
4-b.
5-a.
6-f.
7-e.

III.
1. Many
2. Much
3. Many
4. Much
5. Many
6. Many
7. Much
8. Much
IV.
1.c
2.a
3.b
4.c
5.a
6.a

V.
1. There isn’t
2. There is
3.There isn’t
4.There isn’t
5.There are
6.There is
7.There aren’t
8.There is

VI. AB
1. Many, there -c
2. Many. Do -S
3. Do -S
4. Much -C
5. Do -S
6. Much -C
7. Does the -C
8. Is there -S
9. Can -S
--------------------------------------------------------
10/11
Dear employees,
This week, the new Hong Kong project started and we are now in new team. This week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, we appreciate your cooperation:
- remove everything from your desk.
- put all of yours things in a box.
- write your name on the box.
- please don't move the box. That job is for the warehouse workers.
- look at the plan attached and find your new workspace.
Please follow these instructions.
Regards,
---------------------------------------------
Dear Anthony,

Welcome to the team!

First, a big thank you for all employees in our company.

Second, here is a summary of last year’s sales report. At the start, we also spent €16,000 on advertising and this won a lot of new business in North America, made progress in areas with lots of competition especially in Japan and in the South Korea

Besides, we face challenges like no growth of export business because sales targets not hit in Europe and some customers didn’t buy new product immediately.

However, we made good relationships built with new customers in Europe last year, we can increase sales in ﬁrst six months this year. We need to hire more Sales Reps to sell new products in Europe

Overall, it was a great year. I look forward to next year.

Regards,
Hanh Nguyen

-----------------------------------------------------
11/11
1 Yes
2 No
3 No
4 Yes
5 Yes
6 No
----------------------------------------------------
Dear team,
Welcome to the team!
First, a big thank you for all employees in our company.

Second, here is a summary of last year’s sales report. At the start, we hit our sales target of 600,000 pounds - grew our UK retail business from two to four shops.
Besides, we also had some problems. We make some mistakes - online business didn't hit its target because we had problems with the online shop - didn't grow our export business.

In next year, we will spend more on advertising next year, spend money on a new online shop and hire more sales reps to work in Europe so we can hit our export targets.

Overall, it was a great year. I look forward to next year.

Regards,
Hanh Nguyen

---------------------------------------------------
15/11/2021
travel  (traveling)
visit     (visiting)
see      (seeing)
go        (going)
get       (getting)
take     (taking)
meet    (meeting)
stay     (staying)
plan     (planning)
work    (working)
design (designing)
open    (opening)
book    (booking)

--------------------------------------
A.
Hi Emi,
I'm in the airport. My flight to Rome is delayed about one hour. I'm sorry,but I'll be late for the presentation. I'll call you when I arrive.
Hạnh.

B.
Hi Elan,
Did you hear the announcement? Our gate is changed. The flight GA2424 to Abu Dhabi is now departing from gate 10 not from gate 7. I'll see you there!
Hạnh.
----------------------------------------------------
Thursday, November 18, 2021
Dear Veronika,
I hope everything is going well in Zurich.
I'm writing to give you an update on my work and my team. At the moment, we are planning our talk for the sales meeting tomorrow.
Eduardo is writing a report for our new products and Liz is repairing the new price list but she isn't finalising it today because she needs more information from our supplier.
Our meeting with customers in Mexico city was good, but we aren't hitting our targets this month. So, we need to make more sales.
Alex's team are having a problem with some missing data from some markets. I'm dealing with the paperwork for next week's job in Bremen about that. We need some information about new products from the supplier, but we're expecting it soon.
Best regards,
Alicia.

--------------------------------------------------
18/11

A : Hello ...
B: Hello ...

A: I can't hear you. Are you mute on? Try unmuting your microphone
B: Oh, sorry. I was on mute.
A: It's OK now.

B: The connection isn't very good. The screen is frozen. Can you turning off your video?
A: Yes, no problem. Can you hear me?
B: Can you repeat that, please?
A: You're breaking up.
B: Hang up, I'll call you back.
A: OK. Hello ...
B: Hi ...
A: That's better.
----------------------------------------------------
22/11
Ex5
2. isn't going to attend
3. am going to phone
4.are't going to provide
5. aren't going to launch
6.is going to have

Ex6
1. How big is the exhibition hall going to be?
2.Are we going t provide any freebies?
3.When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures?
----------------------------------------------
23/11/2021
A: Hello, ......
B: Yes.
A: This is ...., the Conference Centre Manager at Wallace Hotel.
I'm sorry, I was in a meeting when you called earlier today.
B: Hello,.....
Thank you for calling me back.

I just wanted to talk about the conference next month, on 1 July

A:Yes, of course.

How many participants are there going to stay at the    hotel ?

B: About 20 to 30.
A: When they can confirm the names and number of people?
B: Uhm, I will confirm on Sunday.
A: OK, thank you.

And can I have your phone number?

B: That's 0022 331 441
A: Thank you very much.
What
B: Have a nice day!
Goodbye.
-------------------------------------------------------
24/11
1. like
2. join
3. Would
4. much
5. invitation
6. like
7. very
8. because
9. want
10.invitation
----------------------------------------------------
From: Hanh
Re: Welcome to my company
I'd like to invite you to have a tour of my company on Thursday. I'd love to show you my office, i think you will like it.
Then, would you like to join me for lunch at 11 a.m in a French restaurant ?
I look forward to meeting you at next week.
Best regards,
Hanh
----------------------------------------------------
29/11
6B.
Speaker 1: Leona (products, cash, packaging)
Speaker 2: Steve (electric, share, cars)
Speaker 3: Kate (colour, recycled, rent)
Speaker 4: Lisa (room, food, energy)
7A.
1. I think there will be a fresh enviroment.
2. There might have a lot of electric cars.
3. I don't think there will have bad person.
4. People will recycle more things if we can.

-----------------------------------------------------
30/11: The problem with your orders
A: Customer Service,Hong Hanh speaking. How can I help you?
B: Good morning. I'm Hanh
There's a problem with the computer chairs you delivered yesterday.
You send the wrong quantity and colour model
A: I sorry to hear that. Oh, Can I have your order number, please?
B: Yes, It's HY00634GC
A: That's HY00634GC
I see, your order is 15 black computer chairs with product number is AY35CB, right?
B: Yes, that right. But, yesterday, I received 14 white computer chairs with product number is AY26CW.
A:Oh, I'm very sorry about the mistake
We'll change them for you.
Can I just check your delivery address?
B: Yes, That's Chon Thanh town.
When will you deliver them for me?
A: It might take 2 to 3 days.
B:Oh no. We need as soon as possible, tomorrow is best. Is there anything you can do about it?
A: I understand this is important for you. I'll talk to my manager. One moment, please.
There is good news. I can send and change them in the morning tomorrow.
B: Good job
A: Can I help you with anything else?
B: No, thank you for your help.
A: You're welcome. Goodbye.
--------------------------------------------------
1/12
bài 3:
1. is made
2. are paid
3. is used
4. are gown
5. is desighen
6. are ...

bài 4.
--------------------------------------------------
We buy all our coffee direct from farmers in Colombia. We visit farms every year. No dangerous chemicals are used for produce your coffee. We use quality beans for our speciality coffee. The farmers are paid guaranteed minimum price for their coffee beans. The beans are delivered to mill and then they are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly for you

--------------------------------------------------
Helmsley's Organic Chocolate - Our story.
We buy all our cocoa beans direct from farmers in Ivory Coast and Ghana. We visit the farms every six months. Cocoa is gown organically without uses of dangerous chemicals. We use the quality organic cocoa beans to produce chocolate. The farmers are paid with a guaranteed minium price for the cocoa beans. The beans are delivered to a mill and then shipped to our headquaters. We clean and roast the beans. We make the quatity chocolate form these cocoa beans.
---------------------------------------------------
GOOGLE IT
A: 1B 2A 3B 4B 5A 6B
B: 1B 2A 3B 4B 5B 6..
C: 1 universally  /2 is consisted of /3 mission /4 relevant /5 appropriately.

Vocabulary:
- graduate student: sinh viên cao học
- undergraduate students: sv đại học
- entrepreneurs:
- engine = tool: công cụ
- immediately: ngay lập tức
- Knowing that
- dormitory: ktx
- Additionally: ngoài ra
- appropriately: thích hợp
- comfortable: thoải mái
- workout room: phòng tập
- pool: bida
- roller hockey : khúc côn cầu lăn
- inspire: truyền cảm hứng
- term:
- reflects their mission: phản ánh sứ mệnh của họ
- universally: phổ biến
- accessible: có thể truy cập
--------------------------------------------------------
2/12
Bài 5:
A: Could we talk about price now?
B: OK. How many jumpers do you want to order?
A: I'd like 100 jumpers in total.
B: The price is 5.50 euros per jumpers. Total is 550 euros.
A: Oh, Can you give us a lower price per jumper? Maybe a discount? How about 4.50?
B: No, I’m afraid I can’t agree to that. Hmm, We will give you 0.50 eurors discount. The price now is 5.00 euros.
A: That's great. So, how many in total?
B: Total is 500 euros.
A: Could we pay by my bank transfer when the order is delivered?
B: Sorry, but that's not possible. We ask our customers to pay 50 percent when the contract is signed and 50 percent when the order is delivered. Is that OK?
A: How about 25 : 65 ?
B: Hmm, maybe 30 : 70.
A: I think that's OK. Can you deliver them by 8 July?
-------------------------------------------------------
GETTING ENOUGH SLEEP
Vocabs:
The lecture hall: /'lekt∫ə[r]/  giảng đường
theory: /'θiəri/ lý thuyết
stay awake: tỉnh táo
nod off: gật đầu
the lecture: bài học
expert = professor : chuyên gia
adults
exact: /ig'zækt/chính xác
infants: /'infənt/ trẻ sơ sinh
culture
sleep deprivation:/,depri'vei∫n/ thiếu ngủ
symptoms: /'simptəm/triệu chứng
yawning because of boredom: ngáp vì buồn chán.
"sleep debt"
serious
Their ability to drive: khả năng lái xe của họ
impair: suy giảm
long-term sleep: giấc ngủ dài rối loạn
high blood pressure:
heart attacks: đau tim
Disorders: rối loạn
deprive: tước đoạt

EX:
A:
1.
2. Teenagers should probably sleep about nine hours of sleep a night.
3. Infants need more sleep than teenagers.
4. People yawn when they are sleep deprivation.
5. Drivers with sleeping problems cause thousands of traffic accidents each year.
6. Coffee cannot help people who are sleep
deprived.
B:
1. sixteen
2. seventeen
3. cause
4. impair
5. nod off
6. Caffenie
C:
1.A
2.A
3.B
4.A
5.A
6.A
------------------------------------------------

6/12
6:
1. This model goes faters than others.
2. My phone's bigger than my last one.
3. My new laptop is lighter.
4. The new car is more spacious than the old car.
5. The GTI model is more expensive than the standard car.
6. The features are more advanced than for other TVs.
7:
1. better
2. worse
3. cheaper
4. bigger
8:
1. newer
2. more powerful
3. faster
4. more comfortable
5. heavier
6. bigger
7. cheaper
8. smaller
-------------------------------------------
7/12 Room 3
3A:
1. includes
2. pay/ charge
3. annual fee, booking fee, cancellation fee, ...
3B:
1. charge a fee
2. fixed fee
3. monthly fee
4. additional fee
5. cancellation fee
6. the fee includes
7. administration fee

8. booking fee
------------------------------------------------------
THE WISDOM OF THE WORLD
1.
- old sayings : câu nói cổ xưa
- reveal /rəˈviːl/ tiết lộ
2.Value knowledge and learning.
- “Your head is your house; furnish it”
- furnish /ˈfəːniʃ/ = provide
- emphasize /ˈem.fə.saɪz/ nhấn mạnh
- the importance of ...
- “Ignorance doesn’t kill you, but it makes you sweat a lot.”
-  Don’t be afraid to make mistakes.
3 Don’t be afraid to make mistakes.
- “A stumble may prevent a fall”
- “A fall into a ditch makes you wiser.”
-  “He who asks is a fool for five minutes, but he
does not ask remains a fool forever.”
- “Fall down seven times, get up eight”
- “Even monkeys fall from trees”
4 Don’t wait around and do nothing.
- “Talk does not cook rice” làm đi
- “Do not fear going forward slowly, fear only to stand still.”
-  “He who waits for a chance may wait for a long time”
- “Put off for one day and ten days will pass”
5 Work together.
- “A single arrow is easily broken but not ten in a
bundle”
- illustrate /i'ləstreit/: minh họa
- harmony /'hɑ:məni/ sự hòa hợp
- indeed /in'di:d/ quả thực
- “The nail that sticks up will be hammered down.”
- “One fingercannot lift a pebble.”
- “It takes a village to raise a child.”
6 Be careful what you say.
- “A statement once let loose cannot be caught by four horses”
- “An empty cart rattles loudly”
- “Great minds discuss ideas, medium minds discuss events, and little minds discuss people.”
- “If you talk about the tiger, the tiger will appear”
- “Whoever gossips to you will gossip about you”
- “Gossip needs no carriage”
7 Taken together, the values expresses in
these sayings could be described as the
collected wisdom of the world.

Quiz 2:
A: 1A 2B 3B 4B 5C 6A
B:
------------------------------------------------------
13/12:
3.

1.organised
2.good communication skills
3.team worker
4.analytical
5.language skills
6.IT skills
7.movivated
8.hard working

4.
a. hard working
b. IT skills
c. solve problems
d. team presentations
e. organised
f. language skills
g. motivated
h. team worker

7AB
1. Have you ever managed a team?
2. How many company have you worked for ?
3. Have you ever live in another courntry or region ?
4.
5.
6.
8C
1. 5
2. teacher
3. managed
4. 2
5. 2014 -2016
6. 9
7. Germany
8. 3
9. television
10.8
11. 3
12. hard-working

Skill-Qualities
1. Skills:
- Communication skills
- Written skills
- Teamwork/ Collaboration skills
- Leadership skills
- Time management skills
- Public – speaking
- Presentation
- Problem – solving
- Sales skills
- Academic/ Learning skills
- Organization skills
- Research skills
- Working under pressure
- Annalytical, Motivated, IT skills, ...
- negotiation skills : kĩ năng thương lượng
2. Qualities:
- Friendly, Funny, Intelligent, Patient, Decisive, organised, quick, careful, honest, enthusiasm, straight,..

--------------------------------------------------------
Vicki has a degree in chemistry. She has worked in for pharmaceutical industry. She has had three years' experience in sales and managed a team.. She can speak French.

Sam has a business degree. He has worked for industry chemical company. He has had three years' experience in sales and managed a team. He can speak German well. He knows a lot about our company and good at language skills.

Isaac has worked for paint manufacturer and travelled for work. He has had five years' experience in sales and manages a team. He is a good team worker. He can say basic Germany.
--------------------------------------------------
15/12 (Chưa sửa)
1. has worked/ started
2. was/ has had
3. studied/ designed
4. went/ went
5. managed/ worked

1. finished/ has spent
2. have written/ started
3. has worked/ produced
4. has organised/ helped

1. HTHT
2. QKD
----------------------------------------------------------
NGUYEN THI HONG HANH
Business manager
Dong Nai, Viet Nam

I'm organised and creative . I have solve problem skills and leadership skills. I have the best ability to plan and assign work. I am friendly, a team worker and have excellent communication skills.

Experience:
Business manager
Dong Nai, Viet Nam
July 2018 - present  date

Marketing department manager
Ho Chi Minh, Viet Nam
2015 - 2018

Human Resources Manager
Ho Chi Minh, Viet Nam
2013 - 2015

Education:
Bachelor of Economics
University of Economics and Law (National University of Ho Chi Minh City)
2006 - 2010

Bachelor of Business Administration
University of Economics and Law (National University of Ho Chi Minh City)
2006 - 2010
-----------------------------------------------------------
Speaking 12/17
A: Can you tell me about your work experience?
B: I work as an Assistant Sales Manager for an IT company. I have a degree in business.
A: What are your main strengths?
B: I have excellent communication skills, presentation skills and IT skills.
A:  Have you had any experience managing staﬀ?
B: Yes. I have managed ten sales staﬀ.
A: How have you helped to motivate staff?
B: I'm good at motivating the team. I organise team sports events and prizes for top sales staff and group meals.
A: Why do you want to work for our company?
B: Because your company is a big multinational company and have a good reputation.
A: Why do you want to leave your current job?
B: I enjoy my work and I've learned a lot. But your company has more opportunities for promotion and career progress.
A: Where do you see yourself in five years?
B: I'd like to work in an oﬃce abroad for a company – perhaps Japan or somewhere in Asia.

A: Do you have any questions for me?
B: It's possible to transfer to other countries?
A: Yes, it is.
B: Oh, thank you.

------------------------------------------------------------
Nghe 20/12
1.
A. They're trying to sleep.
B. They're crossing the street.
C. They're buying umbrella.
D. They're talking on the train.
2.
A. The boats are at the dock.
B. The waiter is very calm.
C. The boots are wet and muddy.
D. The ships are around the sea.
3.
A. They're check out of the hotel.
B. They're olding down of the line.
C. They're trying on shoes.
D. They're at the check out line.
4.
A. A picture is hanging on the wall.
B. The basket is empty.
C. There is a pitcher on the table.
D. The bread is on the plate.
5.
A. He's walking toward the audience.
B. He's wearing this glasses.
C. He's pointing at the chart.
D. He's standing behind the table.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They're loading the plane.
D. THey're walking in the rain.
8.
A. The pens are to the right of the computer.
B. She's writing on her computer.
C. the scissors are in her hand.
D. She's talking on the phone.
9.
A. THe road is quite large.
B. The tables are in row.
C. They're facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is working home.
C. The pharmacist is working home.
D. The patient is looking for help.

# data[].attributes.body
1. V4SE Entrance Scores: 33
2. Strength: Confidence
3. Weakness: English skills are still low

4. Wish: Improve my writing, speaking, listening skills

5. Target VPET Score: 60 -70

-------------------------------------------------------

3. Put the words...
1. What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work?
7. When does your day finish?
8. Does your company have a car park?

-------------------------------------------------------
Friday, 29th October,2021
Exercise 1:
1. Maria - the sales department
- visit clients, work with local sales team, give presentation.
2. Josie - the admin assistant
- help the team process orders, make calls and write a lot of email for the team.

Exercise 2:
- Name: Huỳnh Thiên .
- Office: Vietnam.
- Job: Lawer.
- Department: Civil law
- Activities: meet clients, advise, make calls, write email.

-------------------------------------------------------
SURVEY:
1. Do you have enough workspace?
A. Yes.              B. No.
2. How many hours do you spend in meetings?
A. 1-2 hours.     B. 2-5 hours.     C. More than 5 hours.
3. How many meeting rooms does your office have?
____________ meeting rooms.
4. Do you like the food in the canteen?
A. Yes.              B. No.
5. Does your office have the Available computers/IT?
A. Yes.              B. No.
6. How often do you use the lift?
A. Never.        B. Sometimes.        C. Often.
D. Usually.      E. Always.
7. Do you have a problem with noise in your work area?
A. Yes.                B. Sometimes.                    C. No.
8. Does your office have gym facilities?
A. Yes.              B. No.
9. Do you have any problems with other facilities?
A. Yes.              B. Sometimes.            C. No.

-------------------------------------------------------

Monday, 1st November, 2021

4B
1. a lot of
2. any
3. much
4. much
5. much
6. many

5.

1. an/some
2. a/some
3. a/some
4. some/some
6.
1. many - c
2. much - b
3. many - a
4. much - e
5. much - f
6. many - d

# data[].attributes.body
1: 25
2: chơi thể thao, thể thao điện tử, giúp đỡ, tham gia hoạt đông
3: không tốt về nghe và nói tiếng anh, hay sai ngữ pháp nâng cao
4: muốn nâng cao kĩ năng tiếng Anh của mình
5: trên 40

______________________________________________
1.What are your working hours?

2.Does your office have enough workspsaces?

3. Does your office have an area for relaxing?

4. Do you use the gym ?

5. Where is the kitchen area ?

6. What time do you start work?

7. When does your finish day?

8. Does your company have a park?

_____________________________________________

Homework:

1: How do you like the workspace ?

2: Why don’t we have meetings in the public ?

3: Where is the quietest area in school ?

4: Do you use the school elevator ?

5: Do you have an ATM in your school ?

6: What do you usually buy at your school canteen ?

7: Does your school have a multi-purpose gymnasium ?

8: Does your school have a stadium ?

______________________________________________
Friday, 29th October, 2021
•Josie- Admin assistant
- process orders
- make calls
•Maria- Sales manager
- Visit clients
- Do research
- Write report
- Anyalyse sales data
______________________________________________
Monday,1th November, 2021
4
¹: a lot of
²:any
³: a lot of
⁴: any
⁵: much
⁶: many

5
¹: an; some
²: a; some
³: an; some
⁴: an; a

6
¹: many.   C
²: much.   B
³: many.   A
⁴: much.   E
⁵: much.   F
⁶: many.   D
____________________________________
1. Cappuccino: một thức uống cà phê nóng có nguồn gốc từ Ý được pha chế từ 3 thành phần chính với tỷ lệ đều nhau, bao gồm cà phê Espresso, sữa nóng và sữa sủi bọt.

2. Latte: cà phê sữa của Ý, được làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa.

3. Flat white: cà phê sữa nóng có nguồn gốc từ Úc, là sự kết hợp giữa espresso và sữa tươi đánh nóng.

4. Americano: một loại cà phê của Mỹ được tạo ra bằng cách thêm nước nóng vào espresso. Americano rất ngọt ngào, ít cafein và không có vị chua của hạt Arabica

5 Espresso: là cà phê được pha bằng máy, sử dụng nước nóng nén bởi áp suất cao qua lớp bột cà phê được xay mịn. * Espresso thực ra là một phương pháp pha cà phê có nguồn gốc từ ý

Omelette: là một món ăn được làm từ trứng đánh lên rán bằng bơ hoặc dầu ăn trên chảo rán.

Scrambled eggs: là một món ăn được làm từ trứng được khuấy hoặc đánh với nhau trong chảo và được làm nóng nhẹ.

ROLE PLAY:

A: Eco Boxes. Kely

speaking. How can I help you?

B: Hello. My name's Neil Sang. I'm calling from

Super sun Lunch

restaurant.

A: Sorry. Can you spell your surname for me,please?

B: Ok, it's N-E-I-L . It's pronounced "Neil".

A: Can I have your

CNR?

B: It's 02-92-10-03-09

A: Thank you. How can I help you?

B: I'd like to order some

of your sandwich and burger boxes but I can't see the prices in the online catalogue.

A. I see. Do you have the product reference number?

B: Yes,SAB01

. How much arethe two boxes ?
A: The  SAB01 costs 4 pounds for each box.

B: What are their colors

?

A: Blue

B: And how much doess delivery cost ?

A: It's 5.00 pounds for all orders under 50 pounds and free of charge over 50 pounds. How many boxes do you need?

B: 200 of the blue SAB01 boxes. Can you deliver tomorrow?

A: Of course, I'll put your order on the

system. Wait a second.

OK. The total cost is 60.00 pounds. Delivery is free for your order. Can I help you anything else?

B: No, it's ok. Thank you for your help. Goodbye.
A: Thanks for your order. Have a nice day. Goodbye.
_____________________________________________
Wednesday, November 3 rd, 2021.

Ex:
1. There aren't any deliveries today.
2 There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.

ANSWER Email:
Dear Liudvila Kuliesiene,

Thank you for your enquiry.

There isn't any discount for a large order, but there are delivery charges. There is a charge for orders under €70 .Delivery is free of charge for orders of €70 and overs.Click here for dilivery charges.

Please contact us you have any questions. Regards, Customer Services teams.

___________________________________
1-f
2-d
3-e
4-a
5-b
6-g
7-h
8-c
____________________________________
Vocabulary
organise: sắp xếp= arange
desserts: món tráng miệng
a light buffet lunch: bữa buffet nhẹ
Baguettes: bánh mì baguette
Số lượng canapes cho mỗi người?

Any vegetarian options?
Bất kì lựa chọn ăn chay?

Number of canapes per person?
Số lượng canapes cho mỗi người?

Number of people one platter serves?
Số người mà một đĩa phục vụ?

Cost of delivery?
Chi phí giao hàng?

Discount for large order?
Giảm giá cho đơn hàng lớn?
________________________________________

Sunday, 7th November

1:
1. deliveries
2. order
3. supplier
4. delivered
5. supplier
6. supply

2A:
1. How can I have you?
2. I'd like to order some office desks?
3. Do you have the product reference number?
4. How many boxes do you need?
5. How much are the large boxes ?
6. How much does delivery cost ?
7. Can you deliver by Monday morning ?

2B:
1-D
2-G
3-B
4-C
5-A
6-F
7-E

3:
1. many
2. much
3. many
4. much
5. many
6. many
7. many
8. many
4:
1:C
2:A
3:B
4:C
5:A
6:A

5:
1. Is there
2. There are
3. There is
4. Is there
5. There are
6. There is
7. Are there
8. There is

6A:
1. Many / there
2. Many / do
3. Do
4. Much
5. Do
6. Much
7. Does
8. Is there
9. Can

6B:
1:C
2.C
3.C
4.C
5.S
6.C
7.C
8.S
9.S
_______________________________________
Tuesday, 9th November, 2021

Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• remove everything from your desk.

• put all of your things in a box.

write your name on the box.

please don't move the box. That job is for the warehouse workers.

look at the plan attached and find your new workspace.

please arrive at the

new office at 8.00 a.m.

on Monday morning.

• don't be late.

• find your new workspace on the office plan.

• don't change desks with other employees, please.

• put your things on your new desk.

please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry

Office Manager.
_________________________________
Wednesday, November 10, 2021

Dear Anthony,

Welcome to the team! Here is a summary of last year's sales report.

At the start, we spent €16,000 on advertising. This gave us to win a lot of new business in North America and make progress in areas with lots of competition - Japan, South Korea.

However, we haven't grown our export business. Because our sales targets didn't hit in Europe and customers didn't buy new product immediately. But we have had good relationships built with new customers in Europe last year. We can increase it.

Therefore, we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year.
Best regards,
Nguyen Dao Sang.
________________________________
Writing:
1:Yes
2:No
3:Yes
4:Yes
5: No
6:No

Writing:

Dear Team,

First,a big thank you for all your hard work in the last year.We made good progress at UK. We hit our sales target of €600,000 - grew our UK retail business from two to four shops. And we spent €9,500 on advertising - won nine new customers.

However, we made some mistakes online business didn't hit its target because we had problems with the online shop - didn't grow our export business.

Aims for next year,we need spend more on advertising next year, spend money on a new online shop and Hire more sales reps to work in Europe so we can hit our export targets.

Overall, it was a great year. Well done everyone! I look forward to next year.

Best regards,
Nguyen Dao Sang.

________________________________
Monday, November 15, 2021
travel -traveling
visit -visiting
go - going
see- seeing
work - working
get -getting
meet -meeting
stay -staying
plan - planning
book -booking
open -opening
take -taking
______________________________
Writing email
Dear Veronika,

How are things going in Zurich? I hopeeverything is going well in Zurich. At the moment, i'm writing to give you an update on work and the team. About the Mexico sales, we're having a customer meeting which is good in Mexico City. But we aren't hiting our targets this month. We're improving soon by preparing more customer meetings then.

About the suppliers, we're starting work in the Krakow factory. Right now, Roger is managing the computer delivery. It's going well - we aren't having any problems. But Eduardo has a problem with a supplier of new computers for Mexico City. The supplier isn't answering his phone. We're trying to find more suppliers. Overall, we have a great teamwork.

Best regrads,
Alicia
_________________________
From:Sang
Re: Welcome to my company

I would like to invite you to have a tour of my company. And would you like to come on Thursday next week, and then join lunch with me and other clients?

I hope you can accept this invitation!

Best Regards,
Sang

_____________________________
1.
b. How Larry and Sergey created Google.
2.
a. In graduate school
3.
b. A unique search engine called BackRub
4.
b. Larry's parents' house
5.
a. It uses new technology to search through a lot of information.
6.
b. To make information on the Internet easy to use.
B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.
1. Relevant (par.3) means huge amount / meaningfully related.
2. Analyzed (par.3) means studied / deleted.
3. Consisted of (par.4) means was made up of / was contained in.
4. Appropriately (par.6) means strangely / correctly.
5. Mission (par.8) means tradition / goal or purpose.
6. Universally (par.8) means by one person / all over the world
C. Fill in the blanks with the words from B. Be sure to use the correct form of the word.
1. The excellent movie was universally loved by the critics - not a single negative voice was heard.
2. This dessert mainly consist of sugar, apples, and cream.
3. NASA's mission is to advance human exploration, use, and development of space.
4. For the final project, students must search a topic relevant to the course and write a five-page paper.
5. After carefully analyzed the data, the scientists presented their results at an international conference.
6. The police did not appropriately follow procedures, so the suspect was free to leave.
___________________________
We buy all our coffee direct from farmers in Colombia.
We visit farms every year.
No dangerous
chemicals are used to produce your coffee.
We use quality beans for our speciality coffee.
The farmers are paid guaranteed minimum price for their coffee beans.
The beans is delivered to the mill then they are shipped to our headquarters.
We roast and pack the beans here.
We only sell our fresh coffee directly for you.
______________
2. All Recruit has less offices than Jones Recruitment.
3. Jones Recruitment advertise temporary jobs.
4. The standard service at Jones Recruitment includes interviews with candidates.
5
We offer the parcels and the large heavy items anywhere in the nation. There isn't a fixed fee. For 1kg-5kg parcels, the fee includes:
For the same day, the cost is £22.
For the next day, the cost is £10-£20.
For 2 days, the cost is from £3.
From 3 to 7 days, the cost is from £2. For the daily courier service, we offer contracts with a monthly or annual fee.

Please note: there is a cancellationb fee on all orders and an additional fee on items over 5kg.
_________________________
Dear Travel Care Please find attached the customer satisfaction report you asked us to complete.

We compared Travel Care to two other insurance providers to see who was the most reliable and who had the most sastisfied customers.
Strengths
Travel Care has:
- Staff knowledge
- Staff friendliness
- Customer service
Areas of improvement
Travel Care has:
- Price and discounts
- Value for money
If you have any questions, please let me know.

Best regards,
Sang
Market Researcher
____________________________
PROFILE:
FULL NAME: Nguyễn Đào Sang
JOB TITLE: Chemical Research
LOCATION: Chemist
EXPERIENCE
CURRENT JOB:Head of chemistry research group at the University of New Orleans, USA.
2018 to present date.
I am responsible for leading the chemistry research organization. Write a report on what my team researched.
PAST POSITION:
Master of Chemistry at the University of New Orleans.
2016to 2019
EDUCATION:
I am an international student at the University of New Orleans.
2012 to 2016
Bachelor of Science in Chemistry.
2008 to 2010

# data[].attributes.body
1.What are your working hours?

2.Does your office have enough workspaces?
3.Does your office have an area for relaxing?
4.Do you use the gym?
5.Where is the kitchen area?
6.What time do you start work?
7.When does your day finish?
8. Does your company have a car park?
---------------------------------------------------

29/10/2021

Exercise
1.Maria (Sale manager)
Department:Madrid Office
She visit clients,work for the local sale team, give presentation,do research,analyse sales data,write report
2.Josie(Admin assistant)
Department:Office facilities
She  make call and write email
----------------------------------------------------
Name: Bui Thi Thuy Linh
Office: VietNam
Job: Business woman
Department:Business dept
Activities:I'm a clothing business manager , sometime I processes orders
--------------------------------------------------------------

31/10/2021

Survey of my workplace
1. Which department do you work in?
2.Does your office have the canteen?
a.Yes,it does      b.no,it doesn't
3.Do you have problems bookig meeting rooms?
a.Yes,i do         b.No,i don't
4.How often do you use the gym in your office?
a. sometimes    b.always    c.never
5.how offten do you book a meeting room?
a. never     b. sometimes      c.usually
6.do you have problem with noise in your office?
a.yes,i do    b.no,i don't
7. How many times a week do you eat in the canteen?
a.1-3     b2-5     c.3-6
8.Do you like your workplace?
a.Yes, i do    b.no,i don't
--------------------------------------------------------------

1/11/2021

Excersise 5
1.an/some
2.a/some
3.a/the
4.an/many
Excersice 6
1.many
2.much
3.many
4.much
5.much
6.many
--------------------------------------------------------------

2/11/2021

VOCABULARY

1.Flat white: Flat white là sự kết hợp giữa espressos và sữa tươi đánh nóng
2.Espressos:Espresso  thì người ta phải rang những hạt cà phê sẫm màu rồi xay thật nhuyễn, sau đó được pha chế bằng cách dùng nước nóng nén dưới áp suất cao. Espresso sẽ có vị đậm và trên mặt có một lớp bọt màu nâu còn gọi là Crema rất thơm mà không bị đắng ngắt
3.Cappuccino: tạo ra từ cà phê Espersso, sữa nóng và bọt sữa.Cappuccino được pha trong tách có thành dày để giữ nhiệt cho cà phê lâu hơn. Công thức cơ bản của một tách Cappuccino là ba phần đều nhau: Một phần cà phê espresso pha với một lượng nước gấp đôi, một phần sữa nóng và phần còn lại là bọt sữa. Để hoàn thiện khẩu vị, người ta thường rắc lên trên tách Cappuccino một chút bộ cacao hoặc bột quế
4.Latte:  tạo ra từ cà phê Espersso, sữa nóng và bọt sữa.Latte cũng dùng espresso – nhưng pha với sữa ở áp suất cao.Một điều lưu ý nhỏ, đó là lượng bọt sữa trong Latte chỉ bằng một nửa sữa nóng
5.Americano:Americano chính là Espresso nhưng được pha loãng với lượng nước gấp đôi
6.Omelette:là trứng đánh lên rán bằng bơ hoặc dầu

7.Scrambled egg: Trứng khuấy hay trứng bác mà theo các đầu bếp Pháp thì đó là một món ăn cực kỳ sang chảnh từ thứ nguyên liệu không hề đắt đỏ là trứng. Thành phẩm phải là món trứng có màu vàng đẹp mắt, tơi đều và béo mịn.

Speaking 5,p.21

1.Roleplay 1
-I'd like to order some boxes of salad and shushi
-what colours does it have?
-I'd like to order 100 small white boxes and 200 big white boxes
-How much is a box of salad and shushi?
-And how much does delivery cost?
-Can you deliver by tomorrow?
-How much is that in total?
2.Roleplay 2
-Eco boxes. RL2 speaking.How can I help you?
-We have 2 product : sandwich box (blue & white) with reference number SAB01 and burger box(blue & white) with BBB03
-The SAB01 cost 4pounds  and the BBB03 cost 6pounds
-Two of them have 20 units
-Sorry. We only have blue boxes in stock
-It's 6pounds for deliveries under 40pounds of the order,but it's free deliveries for the order over 40pounds
-We can delivery for the working day. It's Saturday and Sunday
-------------------------------------------------------------

3/11/2021

Exercise 1B
1.There are not any deliveries today
2.There isn't a meeting this morning
3.There isn't anynew computer equipment
4.There are not any visitors in reception

Email
Dear Liudvika Kuliesiense
Thank you your enquiry.There is a discount for a large order over 40%.If you order over 40%, i will get 10% off.There are delivery charge.Standard delivery costs 7.5pounds and express delivery cost 8.00pounds.
Please contact us if you have any question.
Regards,
Customers Services
-----------------------------------------------------------

4/11/2021

Exercise
1.f                    5.b
2d                   6.g
3.e                  7.h
4.a                  8.c
------------------------------------------------------------

9/11/2021

Exercise p.30

Dear emloyees ,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• remove everything from your desk.

• put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

•Look at the plan attached and ﬁnd your new workspace

Please arrive at the new oﬃce at 8.00 a.m on Monday morning.
•Don't be late.
•Find your new workspace on the oﬃce plan.
•Don't change desks with other employees, please.
•Put your things on your new desk.

Please join the lunch party at 12.30 p.m.

Thank you for your help. We appreciate your cooperation.

Regards,

Beth Lowry

Oﬃce Manager
------------------------------------------------------------

10/11/2021

Write email

Dear Anthony,

Welcome to the team!

First, a big thank you for all employees in our company.

Second, here is a summary of last year’s sales report. At the start, we also spent €16,000 on advertising and this won a lot of new business in North America, made progress in areas with lots of competition especially in Japan and in the South Korea

Besides, we face challenges like no growth of export business because sales targets not hit in Europe and some customers didn’t buy new product immediately.

However, we made good relationships built with new customers in Europe last year, we can increase sales in ﬁrst six months this year. We need to hire more Sales Reps to sell new products in Europe

Overall, it was a great year. I look forward to next year.

Regards,
Linh
--------------------------------------------------------------

11/11/2021

Workbook 3.3
1. YES            4.YES
2. NO             5.YES
3. NO             6.YES

Dear Team,

First, a big thank you for your hard working in our company last year.

At the start, we hit our sales target of 600,000euros, grew our UK retail business from two to four shops.We also spent 9,500euros on advertising and we won nine new customers.

Beside, we also made some mistakes.The online business didn't hit its target beacause we had problems with the online shop so we didn't grow our export business.

However, don't worry too much.

Next year,we need to spend more time on advertising, we also invest money into new online shop and we want to hire more sales reps to work in Europe in order to hit our export targets.

Overall,it was a good year and go on, you can do it!

Regards,
Thuy Linh
------------------------------------------------------------

16/11/2021

V_ing
1.Travel           6.rent                11.Book
2.visit              7.stay                12.Do
3.see               8.plan                13.Take
4.go                 9.design
5.work             10.get
--------------------------------------------------------------

17/11/2021

Writting 4c

Student A:
Hi B,
I,am in the airport.My flight AI663 to Rome is delayed for one hour due to technical problems.I'm sorry but I'll be late for our appointment.I'll call you when I arrive.
A.

Student B:
A,
Did you hear the announcement? Our flight is now departing from gate seven for flight CA2424 to gate ten.Plese go to gate ten.I'll see you there.
B.
--------------------------------------------------------------

18/11/2021

Excerise 4(write email)

Dear Veronika,

How are things going in Zurich? I hope everything is going well here.I'm writting to give you an update about our team and work.

First, about Mexico sales.Liz's team had a good meetings with customers in Mexico, but they aren't hitting their targets this month.They need to make more sales and meet more customers in the coming days. I'm also preparing the new price list and I'll send it to Liz tomorow.They're trying their best to hit their targets as soon as possible.They need to keep it up!

Second, about suppliers.Edurdo's team isn't having any problems.They're starting work in the Krakow factory and Roger is managing the computer delivery.However Edurdo is trying to talk to supplier about new computers for Mexico City but they aren't answering his call. In addition,I'm dealing with the paperwork for next week's job in Bremen.The order is for 60 computers,but the supplier says they have only 40.I'm trying to find twenty remaining computers.But everything will be fine, we can do it!

Have a nice day,sir.

Speak soon,
Alicia
--------------------------------------------------------------

22/11/2021

Excecise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4.are't going to have
5. aren't going to launch
6.is going to provide

Excersise 6A
1. How big is the exhibition hall going to be?
2.Are we going to provide any freebies?
3.When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures?

6B
1.e
2.c
3.a
4.b
5.d
--------------------------------------------------------------

23/11/2021

Homework

A: Good morning, Wallace Hotel. This is A speaking. How can I help you?
L: Hello, Can I speak to Angela Mulligan, the Assistant Manager?
A: I'm so sorry, she's not available right now. She's in a meeting at the moment. Can I take a message?
L: Of course, Can you tell her Linh phoned about our conference next month?
A: Yes, Certainly. Can you spell your name for me please?
L:Sure, it's Linh, that's L-I-N-H and my surename is Bui, that's B-U-I
A:Thank you Ms Linh, And it's about the conference next month?
L: That's right. On Monday 10th of December.
A: And what 's your company name?
L: It's Google. That's G-O-O-G-L-E
A: Thank you.Can I have your phone number?
L: Yes,My number is 0989404767
A: So, that's 0989-404-767. I'll give her your message Ms Linh
L: Thank you very much.
--------------------------------------------------------------------------------------

26/11/2021

Write email
I'm writing this email to invite you have a tour of the company at our new building. Would you like to join us on Thursday next week after our company visit?

After a tour morning, would you like to join us for lunch at a Japanese restaurant on Thursday?

Let me know as soon as possible. I look forward to meeting you next week.

Best regard,
Linh

Exercise 2
1.Julia
2.This morning
3. great
4. lunch
5. doesn't know
6. at the restaurant

Exercise 3
exhibitors
the city
the trade fair
the hotel

Exercise 4
1. That's an important client for us
2.She thinks there is a good presentation.
3. She saw a presentation about the impact of technology on our industry.
4. It's comfortable and it's near a park
5. It isn't near the city centre.
6. Maria and Max get a taxi and have dinner in the city center.

Exercise 5
1-c
2-b
3-d
4-a

Exercise 6
1-b
2-c
3-a
4-e
5-d

Exercise 7
1.c
2.a
3.e
4.g
5.b
6.f
7.d

Speaking
A: Hello B! How are you?
B: I'm feeling really grateful for this beautiful day to see you.
A: Well, It's my pleasure. So what do you think of the city?

B: It’s very beautiful. Do you like it?

A: Yes, it’s beautiful but there’s a lot of traffic.

B: Yes, you’re right.

A: Do you like this hotel?

B: Yes, I think it’s comfortable and it’s near the airport.

A: That’s right. It’s very convenient.

B: The weather is nice today.

A: Yeah,I think it’s perfect. I like cold sunny days.

B: Me too./Same to you

A: Did you see the football match on TV last night?

B: No, I didn’t have time. Was it good?

A: It was very good. The local team won. Football is popular here.

B: That’s right.

A: So,what do you think of local food?

B: It’s delicious. Did you enjoy your meal at the hotel?

A: Yes, the food is very good here.Would you like to join me for lunch at the hotel today?
B:I'd love to.
--------------------------------------------------------------

28/11/2021

Homework

EXTRA READING

GOOGLE IT!

A
1.b             2.a
3.b            4.b
5.a            6.b
B
1.Meaning related
2.Studied
3.Was contained in
4.Correctly
5.Goal or purpose
6.All over the world
C
1.Universally
2.Consisted of
3.Mission
4.Relevent
5.Analyzed
6.Appropriately
--------------------------------------------------------------

29/11/2021

6B
1. Products
2. Cash
3.packaging
4. Electric
5. Share
6. Cars
7. Colour
8. Recycled

9. Rent
10. Room
11. Food
12. Energy
7A
I think there will be more electric cars in the future.

I don’t think there will be more staff.

There might not be many shops in BinhPhuoc Provine.

People will use more robots.
--------------------------------------------------------------

30/11/2021

Speaking 5

A: Good morning, Customer services, A speaking. How can I help you?
B: Good morning.I'm calling from Viettravel'Limited.
There’s a problem with the computer chairs you deliveried yesterday.

A: I’m very sorry to hear that.So what’s the problem?
B: I ordered ﬁfteen black computer chairs but I received fourteen white ones.You sent the wrong model.

A: I’m sorry about the mistake. Can I have your order numbers, please?
B: Yes, it’s HY00634GC.
A: We’ll change those for you, so you can return the other white to the delivery driver
B: When will you deliver them?

A: It might take three or four days.

B: Oh no! We need them tomorrow. I have staﬀ without chairs.

A: I’m very sorry about that.

B: Is there anything you can do about it?

A: I'll talk to my manager to use express delivery in special cases.
One moment, please.
OK.We’ll deliver them as soon as possible.It might be tomorow

B: Thank you!

A: Can I help you with anything else?

B: No, that's all, thank you for your help
A: You're welcome. Goodbye.
--------------------------------------------------------------

1/12/2021

Exercise 3
1.is made             4.is grown
2.are paid            5.are designed
3.are used           6.are sold

Exercise 4
1.are made           4.are given
2.is used              5.is delivered
3.is produced      6.is bought
--------------------------------------------------------------

1/12/2021

Exercise 5
We buy all our coffee direct from farmers in Colombia. We visit the farms every year. No dangerous chemicals are used for produce your coffee. We use quality beans for our speciality coffee. The farmers are paid guaranteed minimum price for their coffee beans. The beans are delivered to mill  then (are) shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly to you.
--------------------------------------------------------------

5/12/2021

Homework
A

1. Adults need the same amount of sleep as teenagers.

Adults need seven to eight hours a night is generally enough, although the exact amount is different for each person.

2. Teenagers should probably sleep about six hours every night.

Teenagers should probably sleep about nine hours of sleep a night.

3. Infants need less sleep than adults.

Infants need about 16 hours a day, are the only age group that needs more sleep than teenagers.

4. People yawn when they are bored.

People yawn when they haven’t had enough sleep.

5. Drivers with sleeping problems cause a few traffic accidents each year.

Drivers with sleeping problems cause by sleep deprived people.

6. Coffee helps people who have sleep problems.

Coffee  cannot help people who are sleep deprived.

B

(1)  seven   (2) sixteen  (3) cause
(4) impair   (5) nod off  (6) Cafeine
C

1.with special knowledge or skills

2. you sleep for exactly six hours every night

3.not having enough of something.

4.  of an illness are the signs

5.something you must pay back

6. are illnesses

D

1. Sandy took out many loans for medical school, so it will take him a long time to pay off his dept.

2. I want the advice of an experts, so I hired the best lawyer in town.

3. The average  temperature in San Francisco during the summer is 17 degrees.

4. That medical practice takes care of people with eating disorders

5. Food deprivation is a big problem in many African countries.

6. Common symptoms of the flu include fever, sore throat, and pain.
--------------------------------------------------------------

6/12/2021

Exercise 6
1.This model goes faster than others
2.My phone's bigger than my last one
3.My new laptop is lighter
4.The new car is more spacious than the old car
5.The GTI model is more expensive than the standard car
6.The features are more advanced than for other Tvs

Exercise 7
1.Better
2.Worse
3.cheaper than
4.bigger than

Exercise 8
1.newer
2.more powerful
3.faster
4.more comfortable
5.heavier
6.bigger
7.cheaper
8.smaller

Exercise 9
1. T
2. F
3. F
4. T
5. F
6. F
7. T
8. F

Advertisement
We offer Parcels and large heavy items service in nation. We charge a fixed fee includes collection and recorded delivery for 1kg-5kg parcel in the same day, it's about 22pounds. In addition to, the next-day delivery, we obviously charge a fee.  About 10-20pounds for next day, 3 pounds from 2 day, 2pounds from 3-7 day.We also offer contracts for daily courier sevice , you can pay monthly fee or yearly fee. Moreover , we charge a fee for the cancellation of orders and items over 5kg.

--------------------------------------------------------------

15/12/2021

Execercise 3
1.Has worked/Started
2.Was/Has had
3.Studied/Have designed
4.Has been/Went
5.Have managed/worked

Execercise 4
1.Finished/have spent
2.Have written/started
3.Has worked/Produced
4.Has organised/helped

Execercise 5
1.Has worked
2.Have managed
3.have motivated
4.Have trainned
5.Was
------------------------------------------------------------

16/12/2021

Execercise 6
FULL NAME: Bui Thi Thuy Linh
JOB TITLE: Sale Excutive
LOCATION: London

Motivated, organised and decisive. I have worked on international project teams in London and I have excellent IT, problem-solving and communication skills.

EXPERIENCE
Sale management
London
March 2019
I am responsible for special projects across the UK and Europe. I organise and lead project teams, motivate team members, write reports for customers and give presentations.

Project Manager
Sales Group London
May 2017 to February 2019
I was responsible for sale projects in the UK and managed a team of sales

EDUCATION
Master's in Project Management
Oxford University
2015 - 2017

BSc (Hons) Degree in Sale Excutive
2012 - 2015

# data[].attributes.body
1. What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. what time do you start work?
7. When does your day finish?
8. Does your company have a car park?

———————————————————--------------------

1. Mảia
- Sales manager
- visit clients
- work wuth local sales team
- do research
2. Josie
- Admin assistant
- make calls
- write emails

Name: Tran Thi Thanh Van
Office: USA
Job: market research analyst
department:
activities: write emails, meetings, calculate

——————————————————----------------------

1. many
2. any
3. a lot of
4. much
5. a lot of
6. many

———————————————————--------------------

1. there aren’t any deliveries today
2. there isn’t a meeting this morning
3. there isn't any computer equipment
4. there aren't any visitors in reception

--------------------------------------------------------------

1
A: Eco Boxes, A speaking. How can I help you?

B: Hello, my name is B. I'm calling from Super Sun sushi restaurant.

A: Sorry. Can you spell your surname for me, please?

B: Yes, it's  TRAN. It's pronounced tran

A: Thank you. Can I have your CRN?

B: Yes, it's 05-26-41-63-45

A: Thank you. How can I help you?

B: I'd like to order some of your salad & sushi boxes but i can't see the prices in the online catalogue.

A: I see. Do you have the product reference numbers?

B: Yes, i have them here -SUBO1, SUBO2. How much are the two boxes?

A: The SUB01 costs 20 pounds for 100 boxes. The SUB02 costs 30 pounds for 100 boxes.

B: What are the two colours?

A: Blue and white.

B: How much does delivery cost?

A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?

B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver tomorrow?

A: Yes, we can.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?

B: No. That's fine. Thanks for your help. Goodbye

A: You're welcome. Goodbye

2>

A: Eco Boxes, V speaking. How can I help you?

B: Hello, my name is B. I'm calling from Jupiter Lunch restaurant.

A: Sorry. Can you spell your surname for me, please?

B: Yes, it's  TRAN. It's pronounced " Nguyen’.

A: Thank you. Can I have your CRN?

B: Yes, it's 05-26-41-63-45

A: Thank you. How can I help you?

B: B: I'd like to order some of your sandwich and burger  boxes but i can't see the prices in the online catalogue.

A: I see. Do you have the product reference numbers?

B: Yes. SAB01 and BBB03. How much are the two boxes?

A: The SAB01 costs 4 pounds for each box, 17.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 22.50 for 100 boxes.

B: What are their colors?

A: Blue and White

B: And how much does delivery cost?

A: It's 7.00 pounds for all orders under 50 pounds and free of charge over 50 pounds. How many boxes do you need?

B:  200 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow?

A: Of course, I'll put your  order on the system. Wait the second. OK The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?

B: No, It's ok. Thanks for your help. Goodbye.

----------------------------------------------------------

Dear Liudvika KulieSiene
Thank you for your enquiry. there is a discount for a large order. if you order over $100, you will get 20% discount. there are not any delivery charges for over $100. Click here for delivery charges.
Please contact us if you have any questions.
Regards,
Customer Services.

--------------------------------------------------------------
1.  f
2. d
3. e
4. a
5. b
6. g
7. h
8.c
--------------------------------------------------------------

VOCABULARY
- Organise
- Detail
- Canapes
- Catering
- Arrange
- Dessert
- Carter-Villiers
- Platters
--------------------------------------------------------------

1.    1. deliveries
2. order
3. supplied
4. delivered
5. suppliers
6. order
2
1. How can I help you?                                                 D
2. I'd like to order some office desks                         G
3. Do you have the product reference number?        C
4. How many small box do you need?                        B
5. How much the large are boxes?                              F
6. How much cost the delivery does?                         A
7. Can you deliver morning by Monday?                     E
3.
1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. many
4.
1C
2A
3B
4C
5A
6A
5.
1. Is there
2. There are
3. There is
4. Is there
5. There are
6. There is
7. Are there
8. There is
6.
1. Many / there                   C
2. Many / do                       C
3. Do                                   C
4. Much                              C
5. Do                                   S
6. Much                              C
7. Does                               C
8. Is there                          S
9. Can                                 S
-----------------------------------------Dear Anthony,

Welcome to the team! Here is a summary of last year’s sales report.

At the start, we spent €16,000 on advertising. This gave us to win a lot of new business in North America and make progress in areas with lots of competition – Japan, South Korea.

However, we haven't grown our export business. Because our sales targets didn't hit in Europe and customers
didn’t buy new product immediately. But we have had good relationships built with new customers in Europe last year. We can increase it. Therefore, we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year.

——————————————————

1 yes
2. no
3. yes
4. yes
5. no
6. no

Dear Team,
First, we hit our sales target of 600,000, grew our UK retail business from two to four shops. Besides, we spent 9,500 on advertising and won nine new customers. Those are our achievements in the past year.
However, in addition to our achievements, we also have shortcomings. We made some mistakes, online business didn’t hit its target because we had problems with online shop, we didn’t grow our export business.  I hope next year we can overcome these difficulties and achieve new goals.
Then I will set goals for the new year. We spend more on advertising next year, spend money on a new online shop, hire more sales reps to work in Europe so we can hit our export targets.
In short, last year was a great year even though it wasn’t perfect.
Best regards,
Tran Thi Thanh Van.

--------------------------------------

travel - traveling
visit - visiting
go - going
work - working
get - getting
meet - meeting
stay - staying
plan - planning
book - booking
open - opening
take - taking
---------------------------------------

Dear Maja,
I hope everything is going well in Warsaw.  I'm writing to give you an update on work and the team.
Our customers meeting in Lyon last week was good.
We are getting news order but aren't hitting target, then we need more sales to hitting target.
This afternoon, Carl is writing a report on the Lyon meeting and Hilda is dealing with the paperwork for the job in Litle. We preparing for meetings in Toulouse and Montpellier next week.
I hope everything is going well in the office in Warsaw.
Best regards,
Thanh Van

——————————————————
5
2. isn’t going to launch
3. are going to phone
4. are going to attend
5.  aren’t provide
6. is going to have
6A
1. How is the exhibition hall going to be big?
2. Are we going to provide any freebies?
3. When are we going to set up the stands?
4. Are we going to launch any new products ?
5. Why are we going to change the brochures?

------------------------------------------------------

1. like
2. join
3. would
4. much
5. invitation
6. love
7. very
8. because
9. want
10. invitation

----------------------------------------------------------------------------------

6.
1. This model goes faster than  others
2. My last one 's bigger than my phone
3. My new laptop is lighter
4. The new car is more spacious then the old car
5. The GTI model is more expensive than the standard car
6. The features are more advanced than for other TVs

7.
1. better
2. worse
3. cheap
4. bigger
8.
1. more new
2. more powerful
3. more faster
4. more comfortable
5. more heavy
6. more bigger
7. more cheap
8. more smaller

# data[].attributes.body
1. v4SE Entrance Score:
2. Strength:
3. Weakness:
4. Wish:
5. Target VPET Score:

----------------------------------------
Exercise
1. Maria -
- visit clients
2. Rosie -
-

# data[].attributes.body
1. V4SE Entrance Scores: 29
2. Strength: Hard-working, responsible

3. Weakness: Not good in English, afraid to communicate
4. Wish: Giao tiếp như người bản xứ
5. Target VPET Score: 80
Bài tập:
1) What are your working hours ?
2) Does your office have enough workspaces ?
3) Does your office have an area for relaxing ?
4) Do you use the gym ?
5) Where is the kitchen area ?
6) What time do you start work ?
7) When does your day finish ?
8) Does you company have a car park ?

----------------------------------------------------------
Friday, 29th October, 2021
1) Maria
- Sales Manager in Spanish
- Visit clients
- Work with the local sales team
- Have plan meeting.
- Give presentation
- Do research.
- Analyse data
- Write reports.
2) Joise
- Admin Assistant
- Office facilities and other the department.
- Help Sales team in London and team process order.
- Make calls and write a lot of emails.
Exercise:
Name: Ngân
Office: America
Job: organizer
Department: Event
Activities: I work with Event Organizer. Everyday, I make calls, meet clients and come up with idea.
-------------------------
Homework:
Sunday 31/10/2021
1) Which department do you work in ?
2) Do you love your current job?
A. Yes                            B. No
3) Are you satisfied with the company's facilities and policy ?
A. Agree                        B. Disagree
4) Do you usually go to the meetings ?
A. Yes                            B. No
5) What do you think about the meeting room ?
6) How do you get to work?
7) How often do you eat in the canteen ? Do you like it?
8) When do you take your lunch break?
9) What are your working hour ?
10) Do you usually use the company gym ?
A. Yes                           B. No
---------------------------------
Exercise:
Monday 1/11/2021
E4B)
1) a lot of
2) any
3) a lot of
4) any
5) much
6) many
E5)
1) an - some
2) a - some
3) an - a
4) an - a
E6)
1)c : many
2)b: much
3)a: many
4)e: much
5)f: much
-----------------------------
HOMEWORK
Tuesday 2/11/2021
7B)
1) 28
2) 6
3) 5
4) 500
5) 25
6) 8
7) 300
7C)
1) Operations Manager
2) Ireland
3) Chef
4) Local
5) Suppliers
6) Morning
7) Dishes
-------------------------------------------
HOMEWORK:
Thursday 3/11/2021
* Vocab:
1)  CRN = Customer Reference Number: SDT khách hàng
2) Buliding a relationship: xây dựng mối quan hệ
3) scrambled egg: trứng rán
4) stock: cổ phần
5) system: hệ thống
* Speaking 5 (A-B):
1) How can I help you?
- Hello. I'm calling from Travel Office. My name is Ngan Le.
2) Sorry, can you spell your surname for me, please?
- yes, It's L-E, It's pronounced Lê
3) And the name of the office?
- It's Travel Office. That's T-r-a-v-e-l.
4) Thank you,.... Can I have your CRN?
- Yes, of course. It's 0362655072.
5) How can I help you, Ngan?
- I'd like to order some of your Machiato Blacktea.
6) Yes, of course. Do you want to order the medium or the small?
- The medium, please.
7) Do you have the product reference number?
- OK, let me see. Yes, It's here - it's MB415.
8) How much does a cup cost ?
- 35.000 VNĐ
9) How many cups of Machiato blacktea do you order?
- I want to order ten cups of Machiato blacktea.
10) How much does delivery cost ?
- It's free.
11) What time do you want to deliver?
- I'd like to deliver at 3 p.m today.
- Certainly. I'll put your order on the system.
12) How much is that in total?
- Your build total 10 cups of Machiato black tea cost 350.000VNĐ
- Thank you for your order.
Goodbye.
* Exercise:
1. There aren't any deliveries today.
2. There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.
----------------------------------
Dear Liudvika Kuliesiene
Thank for your enquiry. There is a discount 20% for orders over 30 pound. There aren't any delivery charges in the EU for oders over 30 pounds. There is charge for orders 30 pounds and under. Standard delivery costs 2.5 pound and express delivery costs 4 pound.
Please contact us if you have any questions.
Regards,
Customer Services
------------------------------------------
1f 2d 3e 4a 5b 6g 7h 8c
------------------------------------------
Review P.88
Bài 1:
1. Deliveries                               2. Order
3. Supplies                                4. Delivered
5. Suppliers                               6. Order
Bài 2A.
1. How can I help you?
2. I'd like to order some office desks.
3. Do you have the product reference number?
4. How many small boxes do you need?
5. How much are the large boxes?
6. How much does delivery cost?
7. Can you deliver by Monday morning?
Bài 2B.
A-5
B-4
C-3
D-1
E-7
F-8
Q-2
Bài 3.
1. Many
2. Much
3. Much
4. Much
5. Many
6. Many
7. Many
8. Much
Bài 4.
1-c
2-a
3-b
4-c
5-a
6-a
Bài 5.
1. Is there
2. There are
3. Is there
4. Is there
5. There are
6. There is
7. Is There
8. There are
Bài 6A+B
1. Many....there : C
2. Many....do: S
3. Do: s
4. Much: C
5. Do:S
6. Much: C
7. Does: C
8. Is there: S
9.Can: S
--------------------------------------------
10/11/2021
Dear employees,
This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspace for everyone. In preparation for this on Friday, please do the following.
+ remove everything fro your desk.
+ put all of your things in a box.
+ write your name on the box.
+ please don't move the box. That job is for the warehouse workers.
+ look at the plan attcahed and find your new workspace.
+ Thursday: Please arrive at the office by 9.00 a.m  and don't stay in the office after 12.30 p.m
+ Don't come to work on Friday morning.
+ Find your new desk and please don't change it.
+ You can put your office items on your new desk.
+ Please join us for a celebration at 6 p.m.
We appreciate your cooperation. Have a great weekend.
Regards,
Ngan
-----------------------------------------------
11/11/2021
Dear Anthony,

Welcome to the team! Here is a summary of last year’s sales report.

+ At the start, We spent €16,000 on advertising and we won a lot of new business in North America. We also made some progress in areas where there is a lot of competition – Japan and South Korea.
+ Unfortunataly, we also had some problems. We didn't hit our sales targets in Europe so we didn't grow the export business because customers didn't buy our new product immediately.
However, we built some good relationships with new customers in Europe last year, but we can increase sales in the first six months of this year.
We would like to hire more Sales Representative to sell new products in Europe.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards,
Thanh Ngan
------------------------------------
11/11/2021
Dear Team,
First, a big thank you for your hard work in the last year. We made good progress at Envirolite trainers.

At the start, we hit our sales target of 600,000 to grow our UK retail business from two to four shops. We also spent 9,500 on advertising and we won nine new customers.
However, we made some mistake. The online business didn't hit its target because we had problems with the online shop so we didn't grow our export business. However, we will spend more on advertising next year and we'll spend some money on a new online shop. We want  to hire more sales reps to work in Europe so we can't hit our export targets.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards,
Ngan Le

--------------------------------------------------------------
16/11/2021- Tuesday
travel - traveling
visit - visiting
go - going
work - working
get - getting
meet - meeting
stay - staying
plan - planning
book - booking
open - opening
take - taking
--------------------------------------------------------------
Thursday - 18/11/2021
Dear Veronika,
How are things going in Zurich? I hope everything is going well.
I'm writing to give you an update on work. The customers meeting was good, but we had two problems with the sales team and suppliers. We need to improve it.
First, we had a problem with Mexico sales. We aren't hitting  out target this month. So I'm preparing for more customer meetings tomorrow.
Sencond, the problem with the suppliers. Roger is managing the computer delivery in Krakow factory, they didn't have enough computer for our and we can't contact him. We need sixty computer but he supplies 40 computers. I'm trying to find twenty more computer.
Best regards,
Veronika.
------------------------------------------------------------
19/11/2021 - Friday -Speaking test:
W: Hello, M !
M: Hi, W !
W: M, hello, Can you hear me? I can't hear you. Are you mute? Try on muting your microphone.
M: Yes, I'm sorry.
W: That's better.
M: The internet connection isn't very good. The screen is frozen. Try turning off your video.
W: Okay! Can you hear me?
M: Yes, I'm here. Can you repeat that please? You're breaking up. Hang up! I'll call you back.
W: Ok! Hi M!
M: Hello, W!
W: That's much better.
--------------------------------
Bài 2A:
1) Julia
2) this morning
3) great
4) lunch
5) doesn't know
6) conference hall
Bài 3:
exihibitions, the city, the trade fair, the hotel.
Bài 4:
1) That’s an important client.
2) She thinks there are some good presentation.
3) The presentation about the impact of teachnology on industry.
4) It's comfortable and it's near park.
5) It isn't near the city centre.
6) They get a taxi and have dinner in the city centre.
Bài 5A:
1-c; 2-b; 3-d; 4-a
Bài 5B:
heard-hear; were/was-be; went-go; had-have; flew-fly; saw-see
Bài 6A:
1-b; 2-c; 3-a; 4-e; 5-d
-------------------------------------------------

HOMEWORK 29/11/2021:
A-
1. What is this passage mainly about?

b. How Larry and Sergey created Google.

2. Where did Larry and Sergey first meet?

a. In graduate school

3. What was the first thing Larry and Sergey developed together?

b. A unique search engine called BackRub

4. Which one of those is NOT a place where Larry and Sergey worked?

b. Larry’s parents’ house

5. According to the article, why did Google become one of the most popular search engines?

a. It uses new technology to search through a lot of information.

6. What’s Google’s mission?

b. To make information on the Internet easy to use.

B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.

1. Relevant (par.3) means huge amount / meaningfully related.

2. Analyzed (par.3) means studied / deleted.

3. Consisted of (par.4) means was made up of / was contained in.

4. Appropriately (par.6) means strangely / correctly.

5. Mission (par.8) means tradition / goal or purpose.

6. Universally (par.8) means by one person / all over the world.

C. Fill in the blanks with the words from B. Be sure to use the correct form of the word.

1. The excellent movie was universally loved by the critics – not a single negative voice was heard.

2. This dessert mainly consist of sugar, apples, and cream.

3. NASA’s mission is to advance human exploration, use, and development of space.

4. For the final project, students must search a topic relevant to the course and write a five-page paper.

5. After  carefully analyzed  the data, the scientists presented their results at an international conference.

6. The police did not appropriately  follow procedures, so the suspect was free to leave.

-------------------------------------------
30/11/2021
Speaker 1: Leona
1. products
2. cash
3. packaging
Speaker 2: Steve
4. electric
5. share
6. cars
Speaker 3: Kate
7. colour
8. recycled

9. rent
Speaker 4: Lisa
10. room
11. food
12. energy
7A.
1. I think there will be a fresh enviroment.
2. There might have a lot of electric cars.
3. I don't think there will have bad person.
4. People will recycle more things if we can.
-----------------------------------------
Bài 3:
1. is made
2. are paid
3. are used
4. are grown
5. is designed
6. are sold
Bài 4:
1. are made
2. is used
3.
------------------------------------------------
We buy all our coffee direct from farmers in Colombia. We visit farms every year. No dangerous chemicals are used for produce your coffee. We use quality beans for our speciality coffee. The farmers are paid guaranteed minimum price for their coffee beans. The beans are delivered to mill and then they are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly for you.
-------------------------------------
Homework 6/12/2021

A. These sentences are false. Complete the new sentences with correct information.

1. Adults need the same amount of sleep as teenagers.

Adults need seven to eight hours a night is generally enough, although the exact amount is different for each person.

2. Teenagers should probably sleep about six hours every night.

Teenagers should probably sleep about nine hours of sleep a night.

3. Infants need less sleep than adults.

Infants need about 16 hours a day, are the only age group that needs more sleep than teenagers.

4. People yawn when they are bored.

People yawn when they haven’t had enough sleep.

5. Drivers with sleeping problems cause a few traffic accidents each year.

Drivers with sleeping problems cause by sleep deprived people.

6. Coffee helps people who have sleep problems.

Coffee  cannot help people who are sleep deprived.

B. Fill in the blanks with these words.

Sixteen        impair               cause                caffeine              seven                          nod off

Every day, adults should get at least (1)  seven  hours of sleep while infants need around (2) sixteen hours of sleep. Sleep disorders can (3) cause    serious problems. Not sleeping enough can (4) impair  your ability to make decisions. People who (5) nod off while they are driving might have a traffic accident. (6) Cafeine cannot solve sleep problems.

C. Find the words in bold in the text. Circle the correct definitions.

1. Experts (par. 2) are people with special knowledge or skills / who are not paid for their work.

2. If you sleep for an average (par. 3) of six hours a night, you sleep for exactly six hours every night /

more on some nights and less other nights.

3. Deprivation (par. 4) means having enough of something / not having enough of something.

4. Symptoms (par. 4) of an illness are the signs / causes of the illness.

5. A debt (par. 5) is something you must pay back / a special advantage.

6. Disorders (par. 6) are illnesses / accidents.

D. Fill in the blanks with the words in bold from C. Be sure to use the correct forms.

1. Sandy took out many loans for medical school, so it will take him a long time to pay off his dept.

2. I want the advice of an experts, so I hired the best lawyer in town.

3. The average  temperature in San Francisco during the summer is 17 degrees.

4. That medical practice takes care of people with eating disorders

5. Food deprivation is a big problem in many African countries.

6. Common symptoms of the flu include fever, sore throat, and pain.
----------------------------------------
Bài 6:
1) This model goes faster than orthers.
2) My phone's bigger than my last one.
3) My new laptop is lighter.
4) The new car is more spacious than the old car.
5) The GTI model is more expensive than the standard car.
6) The features are more advanced than for orther TVs.
Bài 7:
1) better
2) worse
3) cheaper
4) bigger
Bài 8:
1) newer
2) more powerful
3) faster
4) more comfortable
5) heavier
6) bigger
7) cheaper
8) smaller
------------------------------------
We offer parcels and large  heavyitems everywhere in the local. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds. The fixed fee includes collection and recorded delivery. We charge 10-20 pounds for the next day. Another, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We also offer daily courier service contracts with the monthly or yearly fee. There is a cancellation fee on all orders and an additional fee on items over 5kg.
--------------------------------
Dear ............,

Please find attached the customer satisfaction servey you asked us to complete.

We compared Travel Care to two other business travel companies to see who had the best satisfied customers.

Here is a summary of the findings:

Strengths

Travel Care has:

- the most knowledgeable staff

- the friendliest staff

- the best customer service

Areas of improvement

Travel Care has:
- the most expensive price
- the lowest discounts
- the worst value for money

Please contact me if you have any question.

Kind regards,

Thanh Ngan

Market Researcher
----------------------------
Vocabs:
- wisdom: trí tuệ.
- furnish: cung cấp, trang bị
- emphasizes: nhấn mạnh
- ignorance: sự thiếu hiểu biết
- sweat: mồ hôi
- stumble: vấp
- prevent: phòng
- expression: biểu hiện, thành ngữ
- ditch: mương, cống rãnh
- wiser: khôn ngoan hơn
- even: ngay cả
- arrow: mũi tên
- bundle: gói, bó
- illstrates: minh họa
- indeed: thực sự
- individuals: cá nhân
- lift: nâng lên, thang máy
- pebble: sỏi
- statement: tuyên bố
- cart rattles: chuông đẩy
- gossip: chuyện phiếm
- carriage: xe ngựa
- spreads: lây lan

EXTRA READING QUIZ 2

A.
1.a
2.b
3.b
4.b
5.c
6.a
B.
1. wisdom
2. success
3. ignores
4. individual
5. denies
6. helping
C.
1. gossiping
2. bundle
3. ignorance
4. emphasizes
5. stumble
6. illustrate
----------------------------------
FULL NAME: Le Thi Thanh Ngan

JOB TITLE: Tour Guide

LOCATION: New York, USA

SKILLS SUMMARY:

Organised, motivated and decisive. I have worked for a big travel agency.  I’m friendly, reliable, excellent project management skills, travel sknowledge, good language skills and communication skills.

EXPERIENCE:

Tour Guide

BOOKING HOLDINGS

New York, USA

Sep 2021 – present day

I have worked with clients to plan memorable trips and excursions, maintained meticulous documentation for all customers, resulting in well-organixed trips and planned trips for individuals, small groups, and large groups with more than  50 people.

Tourism marketing staff
BCD TRAVEL

NewYork, USA

Jan 2018 – Sep 2021

I worked for BCD Travel for three years. I managed two teams to research the tourism market and understanding customer needs.

EDUCATION

2015-2018: Graduated Bachelor of Tourism and Hotel Management, USA.
-----------------------
1.
A. They're trying to sleep.
B. They're crossing the street.
C. They're buying umbrellas.
D. They're talking on the train.
2.
A. The boats are at the dock.
B. The waiter is very calm.
C. The boots are wet and muddy.
D. The ships are out of the sea.
3.
A. They're check out of the hotel.
B. They're holding down of the line.
C. They're trying on shoes.
D. They're at the checkout line.
4.
A. A picture is hanging on the wall.
B. The basket is empty.
C. There's a pitcher on the table.
D. The bread is on the plate.
5.
A. He's walking toward the audience.
B. He's wearing this glasses.
C. He's pointing at the chart.
D. He's standing behind the podium.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They're loading the plane.
D. THey're walking in the rain.
8.
A. The pens are to the right of the computer.
B. She's writing her computer.
C. The scissors are in her hand.
D. She's talking on the phone.
9.
A. The rose is quite large.
B. The tables are in row.
C. They're facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is working home.
C. The pharmacist is talking on the phone.
D. The patient is looking for help.

Câu 1: It’s raining, isn’t it?

A.    Yes, he’s running very fast.

B.    Yes, you should take an umbrella.

C.    Yes, they’re trainning in the gym.

Câu 2: When will Mr.Kim return?

A.    He should be back this afternoon.

B.    Yes, turn left here.

C.    Return your books to the library.

Câu 3: Why hasn’t the meeting started?

A.    They’re waiting for the director to get here.

B.    I enjoyed the meeting them, too.

C.    Thanks, but I never eat meat.

Câu 4: Do you come by bus or by subway?

A.    By subway, it’s much faster.

B.    The waiter will bust the table.

C.    Yes, I like a bus.

Câu 5: How much does it cost the park here?

A.    My car needs new tires.

B.    It’s too dark in here.

C.    Only five dollars a day.

Câu 6: Do you want to play tennis this weekend?

A.    Yes, there are ten of us.

B.    I can’t. I have to work.

C.    No, I didn’t.

Câu 7: This is a great restaurant.

A.    I’m ready to take a rest now.

B.    The waiter is bringing the menus.

C.    I like it, too. We should eat here more often.

Câu 8: John doesn’t work here anymore, does he?

A.    No, thanks. I don’t want anymore.

B.    No, I haven’t heard about any new work.

C.    No, he retired last year.

Câu 9: Where do you keep printer paper?

A.    You can sleep in this room.

B.    In that closet over there.

C.    I’m printing it out now.

Câu 10: What time is your dentist apointment?

A.    I have a bad toothache.

B.    At 2:30.

C.    It was a real disapointment.

Câu 11: Who did you have dinner with last night?

A.    Some friends from work.

B.    He’s a lot thinner.

C.    It was the delicous meal.

Câu 12: Whose computer is that on the desk?

A.    I have a computer.

B.    Yes, it’s his.

C.    It’s Saras.

Câu 13: The photocopy machine isn’t working.

A.    The photocopy machine is in here.

B.    I’ve been working in here for quite of while.

C.    Will have to call repair person?

Câu 14: Would you call Dr.Smith’s and cancel my appointment?

A.    Suddenly, I’ll call right away.

B.    Yes, I can sell those for you.

C.    No, this isn’t an doctor office.

Câu 15: Whose responsible for ordering new supplies?

A.    Paper pens and envelopes usually.

B.    Mr.Brown does that.

C.    It was a big suprise.

Câu 16: Could you cash this check for me?

A.    That was a rash decision.

B.    I’m sorry. I don’t have any money.

C.    I’ll check it for mistakes.

Câu 17: How many notebooks should I get?

A.    We need about fifty.

B.    I know it’s a good book.

C.    Don’t get them wet.

Câu 18: Where can I buy some stamps?

A.    Stamps are very expensive.

B.    You should mail those letters today.

C.    There’s a post office on the corner.

Câu 19: Where did you buy that suit?

A.    The pants are too long.

B.    At a store down town.

C.    It isn’t an expensive suit.

Câu 20: Do you know what time the flight leaves?

A.    Yes, I do.

B.    The train leaves at 1 o’clock.

C.    At 3:20 form gate 11.

# data[].attributes.body
Myself
1. my V4SE is 31
2. Hòa đồng, có trách nghiệm
3. không tự tin, ngại thể hiện bản thân, gần như mất gốc tiếng anh.
4. Em mong có thể bắn tiếng anh vèo vèo mà không ngại ngùng như bây giờ.
5. 60-70
---------------------------------------------------------
1. What are your working hours?
2. Does your office have enough workspace?
3. Does your office have an area for relaxing?
4.Do you use the gym?
5.Where is the kitchen area?
6.What time do you start work?
7.When does your day finish?
8.Does your company have a car park?
--------------------------------------------------------
Friday 29 oct 2021
Maria: Sales manager
- visit client, work with the local sales team
-have planning meeting with sales team
-write report, do reseach, analyses sales data
-give presentation
Josie: Admin Assitant
-work in office facilities
-Help sales team process orders, make calls, write lot of emails

Name: Mai Thi Thuy Dung
Office: VietNam
Job: Maketer
Department: Maketing
Activities: Write advertising plan, do survay, meet consumer,...
----------------------------------------------------------
The survay
Life in university
What is your name?
What is your university?
Where are you living?        Dorm         motel              another
Do you have friend in dorm?           Yes                No
Dorm
Do you like atmosphere in dorm?
Do you have problems with booking the room?
Do you have problems with noise in dorm?      Yes      No
What you feel the size of room?
What do you think about your roomates?
Do you want to choice the roomates?
Infrastructure
Does your dorm have the lifts?    Yes       Do
How often do you play sports in your sports field?
Do you want to live in room with air conditioner?           Yes   No
---------------------------------------------------------
Monday, 1st, 11, 2021
1. A lot of
2.any
3. a lot of
4.any
5.much
6. many
-------------------------------------------------------
new vocab
1. Espresso: coffee chảy giọt nguyên chất
2. Latte: sự kết hợp của coffee, sữa tươi, bọt sữa nhưng lượng sữa nhiều hơn coffee
3. Cappuccino: Sự kết hợp của coffee, sữa nóng, bọt sữa, lượng sữa ít hơn latte
4. Flat white: Sự kết hợp của coffee, sữa, bọt sữa. Lượng coffee đậm đặc, tương đương lượng sữa.
5. Macchiato: sự kết hợp của coffee, sữa, bọt sữa. Lượng coffee chỉ chiếm lượng nhỏ, vị béo ngậy vì lớp bọt sữa dày và lớn.
6. Scambled egg: trứng bác, trứng khi nấu sẽ đc khuấy trong chảo.
------------------------------------------------
1. There aren't any deliveries today
2. There isn't a meeting in morning
3. There isn't new computer equipment
4. There aren't any visitors inception
----------------------------------------------
Write e-mail
Dear Ms Liudvika,
Thanks for your enquiry. You can find attached price list.
Yes, there is some discounst for a large order. Click here for information.
There aren't any delivery charge. Free of charge for orders over 80 and delivery cost 4 for orders under 80

Please contact us if you have any questions.
Regards,
Dung Mai,
Customer Services
--------------------------------------------------------
Thursday, 4 11 2021
1-f
2-d
3-e
4-a
5-b
6-g
7-h
8-c
-------------------------------------------------------
Friday, 5 11 2021
New vocab
Canape          (n)     Bánh ăn kèm trà
Arrange          (v)     Sắp xếp
Vegetarian     (n)      Người ăn chay
Platter             (n)      Đĩa
Baguette         (n)      Bánh mì que
Bread               (n)      Bánh mì
Select              (v)       Lựa chọn
---------------------------------------------------------
Review 2
1
1-deliveries, 2-deliver
3-supplies,  4-
5-suppliers,  6- order
2A
1. How can I help you?
2. I'd like to order some office desks.
3. Do you have the product reference number?
4. How many small boxes do you need?
5. How much are the large boxes?
6. How much does delivery cost?
7. Can you deliver morning by Monday
2B
1-d
2-g
3-c
4-b
5-a
6-f
7-e
3
1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much
4
1-c(some)
2-a(a lot)
3-b(any)
4-c(some)
5-a(any)
6-a(a lot)
5
1. Is there
2. There are
3.There is
4. Is there
5. There are
6. There is
7. Are there
8. There is
6
1. How many offices are there?  S
2. How many days do you need the cleaner?   S
3. What do you want the designer to do?       S
4. How much time do the engineer need?        C
5. What time do you want the consultant to come?      S
6. How much is that?      C
7. Does the price include VAT?       C
8. Is there a place for the equipment?         S
9. When can the caterers start?         S
--------------------------------------------------------------------
Rewrite Email

Dear employees,
This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, Please follow these instructions:

remove everything from your desk.

put all of your things in a box.

write your name on the box.

please don't move the box. That job is for the warehouse worker.

look at the plan attached and find your new workspaces.

please arrive at the new office at 8.00 a.m. on Monday morning.

don't be late

put your things on your new desk.

don't change desks with other employees, please.

please join the lunch party at 12.30 p.m.

We appreciate your cooperation.
Regard,
Beth Lowry
--------------------------------------------------------
Dear Anthony,
Welcome to the team. Here is a summary of last year's sale report.
At the start, we have had some successes. We spent  $16,000 on advertising and won a lot of new business in North American. We made progress in areas with lots of competition- Japan, South Korea.
But, we still have some challenges. We didn't grow of export business because sales targets not hit in Europe and customers didn't buy new product immediately.
Even so, we have reasons to be possible. Good relationships were built with new customers in Europe last year, so we can  increase sales in first six months this year.
And last thing we need to hire more Sales Reps to sell new product in Europe.
Overall, big thank you for your presence and I look forward to you.
Best Regard,
Mai Dung
----------------------------------------------------------------
Write Test
1- Yes
2- No
3-Yes
4-Yes
5-No
6-No

Dear team,
First, a big thank you for your hard work in this year.
We have had some successes.  We hit sales target of 600,000 and grew our UK retail business from two to four shops. In addition, we spent 9,500 on advertising, so won nine new customers.

But we had some problems. We made some mistakes so we didn't hit online sales target. This is because we had problems with the online shop and we didn't grow our export business.

So, we have to set aims for next year. We need to spend more on advertising next year, spend money on a new online shop, and last thing, we need to hire more sales reps to work in Europe so we can hit our export targets.

Overall, it was a great year. And I look forward to next year .

Best Regard,
Mai Dung
--------------------------------------------------------
Update email
Dear Veronika,
How are things going in Zurich? I hope everything is going well. I'm writing to update you on work and my team.

First, the Mexico sales team had customer meeting well, but they didn't hit our targets this month. So they are making more sales. At the moment, I'm preparing the new price list for tomorrow's meetings. I think things will go well.

Second, about suppliers, my team had some problems. Eduardo stared work in the Krakow factory and didn't have any problems in here, but Eduardo tried to talk to a supplier about new computers for Mexico city, but the supplier didn't answer his calls. And then, I dealt with the paperwork for next week's job in Bremen. The order was for 60 computers, but the supplier had 40. I'm trying to find 20 more computers. I hope Eduardo hear from that supplier soon.
Don't worry, all problems will be solved in no time.

Best regards,
Alicia
----------------------------------------------
Grammar: Be going to
5.
1- We are going to set up a stand in the main hall this year
2- She isn't going to attend the first day of the trade show
3- I'm going to phone the exhibition organiser about the badges today
4-We are going to have the brochures
5- They aren't going to launch the new product at the show. It isn't really.
6- The conference centre isn't going to provide free parking this year.
6.
1-How big is the exhibition hall going to be?
2- Are we going to provide any freebies?
3- When are going to set up the stand?
4- Are we going to launch any new products?
5- Why are they going to change the brochures?
--------------------------------------------------------
Formal email

From: Dung Mai
Re: Welcome to my company
Dear Mark,
I would like to invite you to have a tour of my company in 8 Floor of Happy building.
Would you like to come on Thursday next week, and then join lunch at 12 p.m. with me and other clients?

I hope you can accept this invitation!

Best Regards,
Mai Dung

--------------------------------------------------------
Google It
New vocab
- entrepreneur (n) nhà doanh nghiệp
- immediately (adv) ngay lập tức
- dormitory (n) kí túc xá
- professor (n) giáo sư
- corporation (n) tập đoàn
- headquarter (n) trụ sở
- appropiable (a) thích hợp
- original (a) ban đầu, nguyên bản
- furthermore (adv) hơn nữa, vả lại
- term (n) giới hạn
- reflect (v) phản ánh, phản chiếu
- mission (n) nhiệm vụ, sứ mệnh
- universally (adv) cho mọi người
- accessible (adv) đến được dễ dàng
- universally accessible : có thể dễ dàng đến với mọi người
------------------------------------------------
6B.
1- product, 2- cash, 3- packaging
4- electric, 5-share, 6- car
7- colour, 8-recycle, 9-rent
10- room, 11- food, 12- energy
7.
1- I think there will be a lot of competition in the tech industry.
2- I don't think there will be many banking institutions.
3- There might be many administrative robots.
4- People will spend more money on technology devices.

----------------------------------------------------
Present Simple Passive
3.
1- is made
2- are paid
3- are used
4- is grown
5- is designed
6- are sold
4.
1- are made
2- are used
3- is produced
4- are given
5- is delivered
6- is bought
Writing
We buy all our coffee direct from farmer in Colombia. We visit the farm every year. No dangerous chemicals are used for produce your coffee. We use quality beans in our speciality coffee. The farmers are paid with a guaranteed minimum price for their coffee beans. The beans are delivered to a mill and then thay are shipped to our headquarters. We'll roast and pack the beans here. And make sure, we only sell our fresh coffee directly to you.
----------------------------------------------------
6.
1- This model goes faster than others
2-My phone is bigger than my last one
3-My new laptop is lighter
4-The new car is more spacious than the old car
5-The GTI model is more expensive than the standard car
6-The features are more advanced than for other TV
7.
1- better
2-worse
3-cheaper
4- bigger
8.
1- newer
2- more powerful
3-faster
4- more comfortable
5- heavier
6- bigger
7- cheaper
8- smaller
---------------------------------------------------
We offer 2 types of delivery, they are Parcels & large item and heavy item. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds for all items for same day and 20 pounds for next day. The fixed fee includes collection and recorded delivery. Moreover, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We also offer daily courier service contracts with the monthly or yearly fee. There are some additional fees such as administration fee for contract agreement for daily courier service, cancellation fee and the fee for items over 5 kilos.

----------------------------------------------------
Dear Lia,
Please find attached customers experience survey you ask us to complete. We compare Travel Care with 2 other business travel companies to see who is the best.
Here is a summary of the findings:
-Travel Care has:

the most knowledgeable staff

the friendliest staff

the best customer service

-Areas of improvement:

the highest price

the lowest discounts

the worst value for money

If you have any questions, please let me know.

Kind regards,
Mai Dung
Market researcher
----------------------------------------
1- Have you ever managed a team?-d
2-How many companies you have worked for?-b
3-Have you ever lived in another country or region? -a
4- Have you worked in an international team before?-e
5-Have you ever written emails in English?-f
6-Where have you travelled for work?-c
-------------------------------------------------
Vicki has a degree in chemistry. She has worked in for pharmaceutical industry. She has had three years' experience in sales and managed a team.. She can speak French.

Sam has a business degree. He has worked for industry chemical company. He has had three years' experience in sales and managed a team. He can speak German well. He knows a lot about our company and good at language skills.

Isaac has worked for paint manufacturer and travelled for work. He has had five years' experience in sales and manages a team. He is a good team worker. He can say basic Germany.
-------------------------------------------------
3.
1. Has worked/ started
2. Was/ has had
3. studied/ have designed
4. has been/went
5. have managed/  worked
4.
1. finshed/ spent
2. have written/ started
3. has worked/ produced
4. has organised/ helped
5.
1- have worked
2. have managed
3. have motivated
4. have trained
5. was
6. interviewed
7. recruited
8.helped
9. had
10. prepared
11. analysed
12. wrote
-----------------------------------------------------
MY CV
Full name: Mai Thuy Dung
Job: sales manager
Skills summary
Organised, decisive and responsible manager. I have worked for big shopping malls. I'm friendly, reliable and have good communication skills.
I have had experience in managing and planning.
Experience
Sales manager
AEON MALL
Ho Chi Minh city, Vietnam
Sep 2018 -present day
I manage the sales of more than 20 employees and solve the problems with the customers when the staff cannot solve them. I wrote reports on sales.

Head of planning
Vincom
Ho Chi Minh city, Vietnam
Dec 2015- Feb 2018
I was responsible for central image promotion projects and sales events. I designed sales strategy and execute them.
Education
BA business administration

# data[].attributes.attachment_link.title
♡一⩩ 𝔫𝔠𝔱 𝔡𝔯𝔢𝔞𝔪 𝑎𝑠 𝑏𝑜𝑦𝑓𝑟𝑖𝑒𝑛𝑑𝑠_𓂃

# data[].attributes.body
1. V4SE Test Scores: 32
2. Strength: Reading
3. Weaknesses: Speaking, Writting, Listening
4. Wishes: TOEIC 700
5. VPET Target Scores: 60-80
------------------------------------
Thursday, October 28 th, 2021.

Do exercise
1. What are your working hours ?
2. Does your office have enough workspaces ?
3. Does your office have an area for relaxing ?
4. Do you use the gym ?
5. Where is the kitchen area ?
6. What time do you start work ?
7. When does your day finish ?
8. Does your company have a park ?
------------------------------------
Friday, October 29 th, 2021.

Exercise 1:
1. Maria - Sale Manager from Spanish
- visit clients
- work with the local sales teams
- pla the meeting
- give presentation
- do research
- analyse data
- write reports
2. Josie - Admin Assistant
- work in office facilities
- help sales team
- process orders
- make call
- write emails
Exercise 2:
Name: Nguyen Khanh Ny
Office: Paris, France
Job: Fashion Designer
Department: Design
Activities: come up new ideas, design new clothes, make clothes
------------------------------------
EMPLOYEE SURVEY
1. Which department do you work in ?
Workspace:
1. What do you think about workspace ?
- Small - Normal - Big
2. What do you think about light ?
- Dark - Normal - Bright
3. What do you think about the equipments ?
- Lack - Enough - Abundant
4. What do you think about air ?
- Durty - Fresh - Other: ....
Meetings and meeting rooms:
1. What do you think about meeting rooms ?
- Small - Normal - Big
2. Should we have more meeting rooms ?
- Yes - No
3. What do you think about light ?
- Dark - Normal - Bright
The canteen:
1. What do you think about the area of canteen ?
- Small - Normal - Big
- Durty - Clean
2. What do you think about the foods ?
- Lack - Enough - Abundant

Do you give ideas ? (If yes, what ideas do you have ?)
- Yes:
.......................................................
- No
------------------------------------
Monday, November 1 st, 2021.

Exercise 4B:
1. a lot of
2. any
3. much
4. any
5. much
6. many
Exercise 5:
1. an/some
2. a/some
3. an/some
4. an/a
Exercise 6:
1. many - c
2. much - b
3. many - a
4. much - e
5. much - f
6. many - d
------------------------------------
Tuesday, November 2 nd, 2021.

Café:
1. Cappuccino: một thức uống cà phê nóng có nguồn gốc từ Ý được pha chế từ 3 thành phần chính với tỷ lệ đều nhau, bao gồm cà phê Espresso, sữa nóng và sữa sủi bọt.
2. Latte: cà phê sữa của Ý, được làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa.
3. Flat white: cà phê sữa nóng có nguồn gốc từ Úc, là sự kết hợp giữa espresso và sữa tươi đánh nóng.
4. Americano: một loại cà phê của Mỹ được tạo ra bằng cách thêm nước nóng vào espresso. Americano rất ngọt ngào, ít cafein và không có vị chua của hạt Arabica
5 Espresso: là cà phê được pha bằng máy, sử dụng nước nóng nén bởi áp suất cao qua lớp bột cà phê được xay mịn.

* Espresso thực ra là một phương pháp pha cà phê có nguồn gốc từ Ý, trong đó một lượng nhỏ nước sôi gần như bị đè dưới áp lực (ép) qua hạt cà phê nghiền.

Omelette: là một món ăn được làm từ trứng đánh lên rán bằng bơ hoặc dầu ăn trên chảo rán.
Scrambled eggs:  là một món ăn được làm từ trứng (thường là trứng gà) được khuấy hoặc đánh với nhau trong chảo và được làm nóng nhẹ, thường có muối, bơ và đôi khi các thành phần khác.

ROLE PLAY:
A: Eco Boxes. Kazy speaking. How can I help you?
B: Hello. My name's Ny Gracia. I'm calling from Jupiter Lunch restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Ok, it's G-R-A-C-I-A. It's pronounced "Gracia".
A: Can I have your CNR?
B: It's 04-25-24-16-03.
A: Thank you. How can I help you?
B: I'd like to order some of your sandwich and burger boxes but I can't see the prices in the online catalogue.
A. I see. Do you have the product reference number?
B: Yes, SAB01 and BBB03. How much are the two boxes ?
A: The SAB01 costs 4 pounds for each box, 17.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 22.50 for 100 boxes.
B: What are their colors ?
A: Blue and white.
B: And how much doess delivery cost ?
A: It's 7.00 pounds for all orders under 50 pounds and free of charge over 50 pounds. How many boxes do you need ?
B: 200 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow ?
A: Of course, I'll put your order on the system. Wait a second.
OK. The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?
B: No, it's ok. Thank you for your help. Goodbye.
A: Thanks for your order. Have a nice a day. Goodbye.
------------------------------------
Wednesday, November 3 rd, 2021.

Exercise:
1. There aren't any deliveries today.
2 There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.

Email:
Dear Sir/Madam,
I am unhappy about my order. I order a green glasses, but you send me a red glasses. Can I return my order and get refund ?
Regard,
Nguyen Ny.
...........................................
Dear Nguyen,
I am so sorry to hear that you have had such a poor experience that you no longer want to work with us.
There are two ways you can return your order. You can go to one of our stores or we collect it.
Please find attached a list of our stores. We can also collect the goods from your home address free of charge. Please click on this link to complete the return form.

Please contact us if you have any questions.
Regard,
Kazy - Customer Service team
------------------------------------

Exercise:
1. f - 2.d - 3.e - 4.a - 5.b - 6.g - 7.h - 8.c
------------------------------------
New vocabulary:
- Canapés:
- platter:
- baguettes:
------------------------------------
Review 2
I.
1. deliveries
2. order
3. supplies
4. delivered
5. suppliers
6. order
II.
1. How can I help you ? - d
2. I'd like to order some office desks. - g
3. Do you have the product reference number ? - c
4. How many small boxes do you need ? - b
5. How much are the large boxes ? - a
6. How much does delivery cost ? - f
7. Can you deliver by Monday morning ? - e
III.

1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much
IV.
1. c - 2. a - 3. b - 4. c - 5. a - 6. a
V.
1. Is there
2. There are
3. There isn't
4. Is there
5. There are
6. There is
7. Are there
8. There is
VI.
1. many - there (S)
2. many - do (S)
3. do (S)
4. much (C)
5. do (S)
6. much (C)
7. Does (C)
8. Is there (S)
9. can (C)
------------------------------------
Tuesday, November 9 th, 2021.

Rewrite the email

Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, Please follow these instructions:
- remove everything from your desk.
- put all of your things in a box.
- write your name on the box.
- please don't move the box. That job is for the warehouse workers.
- look at the plan attached and find your new workspaces.
On Friday:
- Please arrive at the new office at 8.00 a.m. on Monday morning.
- Don't be late.
- Find you new workspaces in the office plan.
- Don't change desks with other employees, please.
- Put your things on your new desk.
- Please join the lunch party at 12.30 p.m.

We appreciate your cooperation.

Regards,
Beth Lowry
Office Manager
------------------------------------
Wednesday, November 10th, 2021.

To: Anthony
From: nynk21503@st.uel.edu.vn
Subject: A company's performance last year
Wednesday 10 November

Dear Anthony,

Welcome to the team! Here is a summary of last year's sales report.
At the start, we spent €16000 on advertising and this won a lot of new bussiness in North America. We made progress in areas with lots of competition - Japan, South Korea.

However, we weren't growth of export business because sales targets didn't hit in Europe - customers didn't buy new product immedialy.
We built good relationships with new customers in Europe last year, we can increase sales in first six months this year.
We need hire more Sales Reps to sell new products in Europe.

Thank you for reading. Have a good day!

Regards,
Khanh Ny
Office Manager
-------------------------------

Dear Team,

First, a big thank you for all your hard work in the last year. We made good progress. We hit our sales target of 600,000 euros, this grew our UK retail business from two to four shops. Addition, we spent 9,500 euros on advertising and we won nine new customers.
However, unfortunately, we made some mistakes, the online business didn't hit its target because we had problems with the online shop. Well, we didn't grow our export business.
The aims for next year, we need to spend more on advertising, spend money on a new online shop, hire more sales reps to work in Europe so we can hit our export targets.

Overall, it was a great year. Well done everyone! I look forward to next year.

Best regards,
Khanh Ny
Office Manager

1- Yes
2- No
3- Yes
4- Yes
5- No
6- No
-------------------------------
Write messagers

Hi Thanh Tai,
I'm sorry, but my flight is delayed by an hour. I'll be late for the date.
Khanh Ny.

Darling,
Did you hear the annoucement? Our train is changed from gate 7 to gate 10. Meet me at the gate.
Khanh Ny.
-------------------------------
Wednesday, November 17 th, 2021

Dear Veronika,

How are things going in Zurich? I hope everything is going well.

I am writing to give an update on work and the team. Since you travelled for work in Zurich, our company had some problems about Mexico sales and suppliers. I have received emails from Liz and Eduardo about it.

First, we had problem with Mexico sales. The meetings with customers in Mexico City were good but we are not hitting our target this month. I had a solution for it. I am preparing the new list. And I will send to Liz before customer meetings. I think we need to make more sales. Do you think about that?

Second, the problem with suppliers. Roger is managing the computer delivery in the Krakow factory, we didn't contact him about new computer. We need sixty computers but he supplies forty computers. Eduardo tried to find twenty more computers for our company.

Overall, all things are good. Don't worry.
I will contact you if have any problems.

Thank you for your reading, have a nice day.

Best regards,
Alicia
-------------------------------
Alicia: A
Veronika: V
A: Hello, Veronika
V: ...
A: What do you say? I can't hear you.
V: ...
A: Are you on mute? Try unmuting your microphone.
V: Oh, I'm sorry. Can you hear me ?
A: Yes, I'm here.
V: OK, good. Now we're talking about planning meeting tomorrow.
A: I have an idea......
------------------------------------
Monday, November 22 nd, 2021

Exercise 5:
1. are going to set
2. isn't going to attend
3. am going to phone
4. are going to have
5. isn't going to launch
6. isn't going to provide
Exercise 6:
a.
1. How big is the exhibition hall going to be?
2. Are we going to provide any freebies?
3. When are we going to set up the stand?
4. Are we going to launch any new products?
5. Why are they going to change brochures?
b.
1-e
2-c
3-a
4-b
5-d
------------------------------------
Tuesday, November 23 rd, 2021

Speaking
A: Hello,Wallace Hotel,this is Thanh Tai speaking. How can I help you?
B: Hello, Can I speak to Angela Mulligan, Assistant Manager?
A: Oh, Im sorry, she's not available now, she is in the metting at the moment. Can I take a message?
B: Yes, Can you tell her Khanh Ny phoned about conference next week from 1st to 2nd, December?
A: Can you spell your name, please?
B: OK, Khanh is K-H-A-N-H and Ny is N-Y.
A: Thank you. It's Khanh Ny about conference next week.
B: Yes.
A: What is your company's name?
B: That is Jupiter Cannon.
A: Can you repeat that again?
B: It's Jupiter Cannon, J-U-P-I-T-E-R C-A-N-N-O-N.
A: Can I have your phone number?
B: Of course, It's 240725041603.
A: So that it's 240725041603.
B: Right.
A: Ok, I'll give her your message.
B: Thank you. Good bye.
A: Good bye.

Angela: Hello, are you Khanh Ny?
Ny: Yes.
A: This is Angela Mulligan, the Assistant Manager at Wallace Hotel Conference Center.
I'm sorry, I was in a meeting when you called yesterday.
N: Oh, hello Ms Mulligan.
Thank you for calling me back.
I  want to talk about the conference next week.
A: Yes, of course.
The conference is on the 1st and 2nd December.
Now, how many people are going to attend the conference?
N: About 100-150 people are going to attend the conference.
I don't have the exact number, but I will confirm tomorrow.
A: Thank you.
How many guests are going to stay at the hotel?
N: About 50-60
A: Ok, I need a list of participants and guaest staying in hotel names and phone numbers .
N: Of course, I'll send you by email in the evening tomorrow.
A: What catering you are going to need?
N: The conference is going to start at 8:30 a.m. I want tea and coffee at 10 a.m. and have lunch at 1 p.m.
A: What equipment you are going to need in the room?
N: I want projector, screen, audio equipment and wifi in the room.
A: I understand, and anything else ?
N Oh, that's all, I won't forget send you the list.
A: Thank you, good bye and have a nice day.
N: goodbye.
------------------------------------
Wednesday, November 24 th, 2021.
Exercise 5:
1. like
2. join
3.Would
4.love
5. ivitation
6.love
7. very
8. because
9.want
10. invitation

Write a formal email

Dear Mr. ThaTai Nguyen,

My name is Nguyen Ny, Assistant Manager in Jupiter company. I am writing this email to invite you visit our company. Our department is on Nguyen Trai road, Tuy Hoa city, Phu Yen province. We would like to show you about the workspace, euipments and our project cooporation with you.
Are you available at on Thursday, 1st December?

In addition, after the tour in morning, would you like to invite for lunch in the hotel rooftop restaurant near our company at 1 p.m.?

Let me know as soon as possible. I look forward to receive you reply.

Best regards,
Nguyen Ny

------------------------------------
GOOGLE IT!

Vocabs:

- entrepreneur: người thầu khoáng, người phụ trách hãng buôn
- engine: máy động cơ, dụng cụ, phương tiện
- effectively: có hiệu quả, thực tế, thực sự
- efficiently: có hiệu quả, hiệu nghiệm
- relevant: thích đáng, có liên quan
- knowing that: biết là vậy
- dormitory: kí túc xá
- professor: giáo sư, giảng viên đại học
- work on sth/ Ving: dành thời gian để ...
- take long for:
- headquarter: cơ quan đầu não
- appropriately: thích hợp, thích đáng
- furthermore: hơn nữa, vả lại
- common (adj) một cộng đồng, chung, thuộc về
- pool table: bàn bi-a
- roller hockey: khúc côn cầu
- parking lot: bãi đỗ xe
- mathematical (adj) thuộc về toán học, đúng, chính xác
- numeral: số, chữ số (n-adj)
- reflect: phản chiếu, phản xạ, phản ánh, mang lại, làm mất uy tín
- mission: nhiệm vụ
- universally: cho mọi người, mọi nơi, mọi lúc, khắp; phổ biến
- accessible: có thể tới được, sử dụng được

EXTRA READING QUIZ 6
A. 1b - 2a - 3b - 4b - 5a - 6b
B.
1. Relevant means meaningfully related.
2. Analyzed means studied.
3. Consisted of means was contained in.
4. Appropriately means correctly.
5. Mission means goal or purpose.
6. Universally means all over the world.
C.
1. universally
2. consist of
3. mission
4. relevant
5. analyzed
6. appropriately

------------------------------------
Monday, November 29 th, 2021.
Exercise 6B:
1. products
2. cash
3. packaging
4. electric
5. share
6. cars
7. colour
8. recycled

9. rent
10. room
11. food
12. energy
Exercise 7A:
- I think there will use more robots.
- I don’t think there will be more staff.
- There might be reduce use of plastic bottles.

- People will recycle more things.
------------------------------------
Monday, December 6 th, 2021.

EXTRA READING: Getting Enough Sleep

Vocabs:
- lecture hall: hội trường, giảng đường
- lecture: bài học
- fill with: lấp đầy với
- professor: giảng viên, giáo sư
- explaining: giải thích
- theory: học thuyết
- nod off: gật đầu, gục đầu
- expert: chuyên gia
- exact: chính xác
- infant: trẻ sơ sinh
- societies: xã hội
- deprivation: tước đoạt, thiếu
- symptom: triệu chứng
- yawning: ngáp
- boredom: chán nản
- probably: có lẽ
- debt: món nợ
- catch up: bắt kịp
- serious: nghiêm trọng
- impair: suy nhược
- disorder: rối loạn

EXTRA READING QUIZ 1
A.
1. Adults need less amount of sleep than teenagers.
2. Teenagers should probably sleep about nine hours every night.
3. Infants need more sleep than adults.
4. People yawn when they haven’t had enough sleep.
5. Drivers with sleeping problems cause thousand of traffic accidents each year.
6. Coffee can't helps people who have sleep problems.
B.
1. seven
2. sixteen
3. cause
4. impair
5. nod off
6. caffeine
C.
1. Experts are people with special knowledge or skills.
2. If you sleep for an average of six hours a night, you sleep for more on some nights and less other nights.
3. Deprivation means not having enough of something.
4. Symptoms of an illness are the signs of the illness.
5. A debt is something you must pay back.
6. Disorders are illnesses.
D.
1. debt
2. expert
3. average
4. discovers
5. deprivation
6. symptom

Exercise 6:
1. This model goes faster than others.
2. My phone's faster than my last one.
3. My new laptop is lighter.
4. The new car is more spacious than the old car.
5. The GTI model is more expensive than the standard car.
6. The features are more advanced for other TVs.
Exercise 7:
1. better
2. worse
3. cheaper
4. bigger
Exercise 8:
1. newer
2. more powerful
3. faster
4. more comfortable
5. heavier
6. bigger
7. cheaper
8. smaller

Exercise 8:
1. T
2. F
3. F
4. T
5. F
6. F
7. T
8. F

Exercise 10:
1. five
2. sport
3. 1950
4. 2019
5. 270
6. 170
7. 1050
8. 900
9. £78000
10. 1909
11.£,39000
12. exciting

Exercise 4:
C.
1. London

2. Six

3. Three

4. Professional

5. Interview

6. 10 and 15 percent

7. 399

8. Additional

D.

1. T

2. F

3. T

4. F

5. T

Exercise 5:
We offer parcels and large heavy items anywhere in the local. There isn’t a fixed fee. For 1kg-5kg parcels, the fee includes:
- For the same day, the cost is £22.

- For the next day, the cost is £10-£20.

- For 2 days, the cost is £3.

- From 3 to 7 days, the cost is £2.
For the daily courier service, we oﬀer contracts with a monthly or annual fee..

Please note: there is a cancellation fee on all orders and an additional fee on items over 5kg.
------------------------------------
Thursday, December 9 th, 2021.
Exercise 5:
Dear Totu,

Please find attached the customer satisfaction survey  you asked us to perform.

We compared Travel Care to two other business travel companies to see who had the best satisfied customers.

Here is a summary of the findings:

Strengths

Travel Care has:

- the most knowledgeable staff

- the friendliest staff

- the best customer service

Areas of improvement

Travel Care has:

- the worst price and discounts

- the worst value for money

Please contact me if you have any question.

Kind regards,

Khanh Ny

Market Researcher
------------------------------------
Sunday, December 12 th, 2021.

EXTRA READING 2:
THE WISDOM OF THE WORLD

Vocabs:
- wisdom: trí tuệ
- expressing: bày tỏ
- furnish: cung cấp, trang bị
- emphasizes: nhấn mạnh
- ignorance: sự thiếu hiểu biết
- sweat: mồ hôi
- stumble: vấp
- prevent: phòng
- expression: biểu hiện, thành ngữ
- ditch: mương, cống rãnh
- wiser: khôn ngoan hơn
- even: ngay cả
- arrow: mũi tên
- bundle: gói, bó
- illstrates: minh họa
- indeed: thực sự
- individuals: cá nhân
- hammered:
- lift: nâng lên, thang máy
- pebble: sỏi
- statement: tuyên bố
- cart rattles: chuông đẩy
- gossip: chuyện phiếm
- contain: chứa
- carriage: xe ngựa
- spreads: lây lan

EXTRA READING QUIZ 2

A.
1a - 2b - 3b - 4b - 5c - 6a
B.
1. wisdom
2. success
3. ignores
4. individual
5. denies
6. helping
C.
1. gossiping
2. bundle
3. ignorance
4. emphasizes
5. stumble
6. illustrate
------------------------------------
Monday, December 13 th, 2021.

Exercise:
1. organised
2. good communication skills
3. team worker
4. analytical
5. language skills
6. IT skills
7. motivated
8. hard-working
Exercise 4:
a. 1
b. 6
c. 4
d.1
e. 8
f. 5
g. 7
h. 3
Exercise 7A.B
1. Have you ever managed a team?
-> d. Yes, I have. I manage a team in my current job.
2. How many companies have you worked for?
-> b.
3. Have you ever lived in another country or region?
-> a
4. Have you worked in an international team before?
-> e
5. Have you ever written emails in English ?
->f
6. Where have you travelled for work ?
-> b
Exercise 8:
1. education
2. teacher
3. manage
4. 2
5. 2014-2016
6. 9
7. Germany
8. 3
9. television
10. 8
11. 3
12. hard-working

SKILLS
- communication skills
- IT skills
- team worker
- analytical skills
- language skills
- listening - speaking - writing - reading skills
QUALITIES
- reliable
- funny
- friendly
- organised
- hard-working
- decisive
- patient
- generous
- kind
- helpful
------------------------------------
Wednesday, December 14 th, 2021.

Writing:
Vicki has a degree in chemistry. She has worked in for pharmaceutical industry. She has had three years’ experience in sales and managed a team of twelve staff. She can speak French. She’s very friendly and good at communication skills.
Sam has a business degree. He has worked for industry chemical company. He has had three years’ experience in sales and managed a team of eight staff. He can speak German well. He knows a lot about our company and good at language skills.
Isaac has worked for paint manufacturer and travelled for work. He has had five years’ experience in sales and manages a team of twenty staff. He is a good team worker and has a friendly personality. He knows basic German.

1. have worked

2. have managed

3. motivated

4. have trained

5. were

6. interviewed

7. recruited

8. helped

9. had

10. prepared

11. analysed

12. wrote

------------------------------------
Thursday, December 16 th, 2021.

Kazy Nguyen
Sales Director
Paris, France

Organised, motivated and decisive. I have worked in many large brands in diffirent countries. I am friendly, a team worker, good communication skills, negotiation skills and good language skills.

I have designed stand on websites, managed sales team for companies. I have persuaded important clients sucessfully for companies. I have had many ideas for sales, new clothings, and so on./etc.

Experience:

Tara Jarmon
Sales Director
Paris, France
Mar 2025 – present date

I have managed two sales teams across many countries such as: America, Germany, Japan, etc. I worked on projects with other companies' departments.

Comptoir des Contonniers
Paris, France
Sales Manager
May 2023 – Feb 2025

I have managed a sales team to manage a branch in London, England. I have had ideas for fall and winter collections in 2 years.

Education:
BA (Hons) Degree in Paris School of Economics
2021 - 2025
------------------------------------
Tuesday, December 21 st, 2021.
1.
A. They're trying to sleep.
B. They're crossing the street.
C. They're buying umbrellas.
D. They're talking on the train.
2.
A. The boats are at the dock.
B. The waiter is very calm.
C. The boots are wet and muddy.
D. The ships are out of the sea.
3.
A. They're check out of the hotel.
B. They're holding down of the line.
C. They're trying on shoes.
D. They're at the checkout line.
4.
A. A picture is hanging on the wall.
B. The basket is empty.
C. There's a pitcher on the table.
D. The bread is on the plate.
5.
A. He's walking toward the audience.
B. He's wearing this glasses.
C. He's pointing at the chart.
D. He's standing behind the podium.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They're loading the plane.
D. THey're walking in the rain.
8.
A. The pens are to the right of the computer.
B. She's writing on her computer.
C. the scissors are in her hand.
D. She's talking on the phone.
9.
A. The rose is quite large.
B. The tables are in row.
C. They're facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is working home.
C. The pharmacist is talking on the phone.
D. The patient is looking for help.
------------------------------------
Wednesday, December 22 nd, 2021.

Listening:

1. It’s raining, isn’t it?
A. Yes, he’s running very fast.
B. Yes, you should take an umbrella.
C. Yes, they’re trainning in the gym.

2. When will Mr.Kim return?
A. He should be back this afternoon.
B. Yes, turn left here.
C. Return your books to the library.

3. Why hasn’t the meeting started?
A. They’re waiting for the director to get here.
B. I enjoyed the meeting them, too.
C. Thanks, but I never eat meat.

4. Do you come by bus or by subway?
A. By subway, it’s much faster.
B. The waiter will bust the table.
C. Yes, I like the bus.

5. How much does it cost to park here?
A. My car needs new tires.
B. It’s too dark in here.
C. Only five dollars a day.

6. Do you want to play tennis this weekend?
A. Yes, there are ten of us.
B. I can’t. I have to work.
C. No, I didn’t.

7. This is a great restaurant.
A. I’m ready to take a rest now.
B. The waiter is bringing the menus.
C. I like it, too. We should eat here more often.

8. John doesn’t work here anymore, does he?
A. No, thanks. I don’t want anymore.
B. No, I haven’t heard about any new work.
C. No, he retired last year.

9. Where do you keep printer paper?
A. You can sleep in this room.
B. In that closet over there.
C. I’m printing it out now.

10. What time is your dentist appointment?
A. I have a bad toothache.
B. At 2:30.
C. It was a real disapointment.

11. Who did you have dinner with last night?
A. Some friends from work.
B. He’s a lot thinner.
C. It was the delicious meal.

12. Whose computer is that on the desk?
A. I have a computer.
B. Yes, it’s his.
C. It’s Saras.

13. The photocopy machine isn’t working.
A. The photocopy machine is in here.
B. I’ve been working in here for quite of while.
C. We’ll have to call repair person

14. Would you call Dr.Smith’s and cancel my appointment?
A. Certainly, I’ll call right away.
B. Yes, I can sell those for you.
C. No, this isn’t an doctor office.

15. Who’s responsible for ordering new supplies?
A. Paper pens and envelopes usually.
B. Mr.Brown does that.
C. It was a big suprised.

16. Could you cash this check for me?
A. That was a rash decision.
B. I’m sorry. I don’t have any money.
C. I’ll check it for mistakes.

17. How many notebooks should I get?
A. We’ll need about fifty.
B. I know it’s a good book.
C. Don’t get them wet.

18. Where can I buy some stamps?
A. Stamps are very expensive.
B. You should mail those letters today.
C. There’s a post office on the corner.

19. Where did you buy that suit?
A. The pants are too long.
B. At a store down town.
C. It isn’t an expensive suit.

20. Do you know what time the flight leaves?
A. Yes, I do.
B. The train leaves at 1 o’clock.

C. At 3:20 form gate 11.
------------------------------------
Sunday, December 26 th, 2021.

EXTRA READING 3
What is intelligence ?
Vocabs:

- underachiever: chưa có gì
- sneak away from: trốn đi
- keyboard: đàn organ
- in demand: nhu cầu
- multiple intelligences: nhiều trí thông minh
- quotient: thương số
- verbal: bằng lời nói
- factor: hệ số
- linguistic intelligence: trí tuệ ngôn ngữ
- pattern: khuôn mẫu
- bodily-kinesthetic: cơ thể - động học
- spatial intelligence: trí tuệ không gian
- interpersonal: giữa các cá nhân
- intrapersonal: nội tâm
- aptitude: năng khiếu
- whether: liệu, liệu rằng
- measure: đo
- desire: khao khát
- underground = secret
- bump: va
-> bump into: va vào ...

QUIZ EXTRA READING:
A. a.8 - b.5 - c.6 - d.5
B. 1c - 2e - 3g - 4a - 5b - 6d - 7f
C. 1. underachiever - underperformer
2. determined - decided
3. outstanding - excellent
4. logical - rational
5. spatial - in location
6. aptitude - ability
D. 1. determined
2. outstanding
3. underachiever
4. apatial
5. aptitude
6. logical

# data[].attributes.body
Monday, 01/11/2021

4B.
1.  a lot of
2. any
3. a lot of
4. any
5. much
6. many
5.
1. an/ some
2. a/some
3. an/ some
4. an/ a
6.
1. many_c
2. much_ b
3. many_ a
4. much_ e
5. much_ f
6. many_ d
7B.
1. 28
2. 6
3. 5
4. 500
5. 25
6. 20
7. 300
7C.
1. Operations Manager
2. Ireland
3. Chef
4. doesn't sell many
5. local suppliers
6. suppliers
7. morning
8. hot dishes
----------------------------------------
Tuesday, 02/11/2021
Cappuccino: Cappuccino là tên gọi một loại café của Ý, được tạo nên từ 3 phần đều nhau: Café Espresso pha với lượng nước gấp đôi thông thường (espresso lungo), sữa nóng và sữa sủi bọt, người ta thường rải lên trên Latte:  là kiểu café sữa của Ý, được làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa,có một lớp bọt sữa được tạo hình nghệ thuật.
Flat white: là một loại cà phê được tạo ra bởi sự kết hợp hài hoà giữa cà phê espresso và steamed milk (sữa tươi đánh nóng). Điều làm nên sức hấp dẫn và sự khác biệt của nó chính là lớp foam (bọt) rất mỏng ở phía trên.
Americano: Café Americano, hay còn được gọi là Caffe Americano hoặc café Americano là một loại cà phê được tạo ra bằng cách thêm nước nóng vào espresso. Trái với Espresso, café Americano rất ngọt ngào, ít cafein và không có vị chua của hạt Arabica.
Espresso là café được pha bằng máy, sử dụng nước nóng nén bởi áp suất cao qua lớp bột cà phê được xay mịn. Nước dùng để pha chế Espresso là nước tinh khiết, còn café dùng để pha chế theo phương pháp này cũng phải là café rang mộc, không tẩm ướp bất kỳ tạp chất nào.
Srambled egg: trúng khấy (đánh lòng chảo,có muối ,bơ....)
Omelatte:trứng chiên
ROLEPLAY
A: Eco Boxes.Anna speaking. How can I help you?

B: Hello, my name is THU HOANG. I'm calling from Supper Sun sushi restaurant.

A: Sorry, can you spell your surname for me, please?

B: Yes, it's H-O-A-N-G. It's pronounced 'HOANG'.

A: And the name of the restaurant?

B: It's S-U-P-P-E-R S-U-N .

A: Thank you, Mrs Thu .Can I have your CRN?

B: Erm, what is my CRN?

A: It's your customer reference number?

B: Ah, yes, it's 096546725

A: Thank you. How can I help you?

B: I'd like to order some of your new takeaway boxes but I can't see the prices in the online catalogue.

A: I see.Do you have the product reference numbers?

B: Yes, I have them here – SUB01 and SUB02 .How much are the two boxes?

A : The SUB01 costs twenty pounds fifty for twenty-five boxes. The SUB02 costs thirty pounds for twenty boxes .

B: So that's twenty pounds for small salad and sushi box and thrity pounds for the large size

A: Yes, that's right.

B: What are the two colours?

A:White and green

B: And how much does delivery cost?

A: It's 6 pounds delivery for orders under forty pounds and free of change over 40 pounds
How many boxes do you need?

B: One hundred small white boxes and two hundred big white boxes. Can you deliver by tomorrow?

A: I'm very sorry, we can't.We need two working days to delivery.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B How much is that in total?

A: The total cost is 80 pounds including tax.
Delivery is free of charge for this order.
Can I help you with anything else?

B: No, that's fine.
Thank you for your help.
Goodbye.

A: You're welcome.
Goodbye.
----------------------------------------------------
Wednesday, 03/11/2021
1. There are not any deliveries today.
2. There is not a meeting this morning.
3. There is not  any new computer equitment.
4. There are any visitors in reception.
ANSWER EMAIL
Dear Liudvika Kuliesience,
Thank you for your enquiry. There is a discount for a large order. If you order over $100, you will get 20% discount. There aren't any delivery charges for orders over $100. There is a charge for orders %50 and under. Standard delivery cots $5 and express deliery cots $6.50.
Please contact us if you have any questions.
Regards,
Customer Services.
---------------------------------------------------------
Thursday, 04/11/2021
1-f
2-d
3-e
4-a
5-b
6-g
7-h
8-c
-----------------------------
VOCABUARY:
-organise
-celebrate
-detail
-canapés
-catering
-arrange
-dessert
-carter-Villiers
_platters

EXERCISES-88
1 . The transport company doesn't make deliveries on Sundays.
2.Customers can order their food on our website or app.
3 . Our company supplies printers and other office equipment.
4. They  delivered the products to our warehouse yesterday.
5.We work with hundreds of orders in twenty-five different countries.
6.The supermarket placed a big supply for fresh bananas.

2.A and B

1.How can I help you?-d

2.I’d like to order some office desks?-g

3.Do you have the product reference number?-c

4.How many do you  need small  boxes?-b

5.How much are  large boxes?-a

6.How much does delivery cost?-f

7.Can you delivery morning by Monday?-e

3

1.We don't have many orders today.
2.How many time do we have for the meeting?
3.Do you have much work this week?
4.How much does this smartphone cost?
5 .Do you have many customers in this country?
6How many people are in the office today?
7We don't get many deliveries at the weekend.
8The store doesn't have much fresh food on Friday.
4.

1.We are expecting some deliveries this morning.
2.She has a lot of meetings this week.
3.We don't have any suppliers in that country.
4.I have a important work to finish.
5.He doesn't have any time to visit the client today.
6.They sell  some  of food to the European market.
5.

1.Is there any paper in the photocopier?
2.There are a lot of people in the canteen.
3.There are  any coffee . Can you by some?
4.Is there  any cold water in the fridge?
5.There are many diliveries today.
6.There is a the problem in the warehouse.
7. There are any refunds on  order.
8. There are much time to prepare order.

6.

1.How many ofices are there?
2.How many days do you need  a cleaner?
3.What do you want the designer to do?
4.How much time does the engineer need?
5.What time do you the consultant to come?
6.How much is that?
7.Does the price include VAT?
8.Is there a place for the  equipment?
9.When does the canteen start?
-----------------------------------------
Tuesday, 9/11/2021
Dear emloyees ,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:
• remove everything from your desk.

• put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

•Look at the plan attached and ﬁ nd your new workspace

Please arrive at the new oﬃ  ce at 8.00 a.m on Monday morning.
•Don't be late.
•Find your new workspace on the oﬃce plan.
•Don't change desks with other employees, please.
•Put your things on your new desk.
Please join the lunch party at 12.30 p.m.

Thank you for your help. We appreciate your cooperation.

Regard,

Beth Lowry

Oﬃce Manager.
-----------------------------------------------
Thursday, 10/11/2021
Dear Anthony,

Welcome to the team! Here is a summary of last year’s sales report. At the start, we also spent €16,000 on advertising and this won a lot of new business in North America, made progress in areas with lots of competition especially in Japan and in the South Korae.
Besides, we face c no growth of export business because sales targets not hit in Europe and some customers didn’t buy new product immediately.
However, we made good relationships built with new customers in Europe last year, we can increase sales in ﬁrst six months this year.Our goal hire more Sales Reps to sell new products in Europe
Overall, it was a great year. I look forward to next year.
Regard,
Thu.
------------------------------------------------
1.Yes
2.No
3.Yes
4.Yes
5.No
6.No
Dear Team,
First, a big thank you for all your hard work in the last year. We also hit our sales target of $600,000 and this grew our UK retail business from two to four shops. We also spent $9,500 on advertising and won nine new customers.
Besides, we made some mistakes such as online business didn't hit its target because we had problems with the online shop. And we didn't grow our export business.
However, we need to spend more on advertising next year and spend money on a new online shop. Our goal hire more sales reps to work in Europe so we can hit our export targets.
Overall, it was a great year. I look forward to next year.
Regard,
Thu.
EXERCISE: MONDAY,15/11/2021
1.visit-visiting
2. go-going
3. work-working
4.travel- traveling
5.rent- renting
6. stay- staying
7. meet- meeting
8. plan- planing
9. book-booking
10. build- building
11. open- opening
12. talk- talking
13.get-getting

---------------------------------------------------------------------
EXERCISE: 16/11/2021
Hi, Thu
I am sorry, my flight AI663 to Rome  is delayed about one hour due to technical problems. I will be late for the meeting.
Co
Hi, Co
Did you hear the announcement? My flight CA2424 to Abu Dhabi is a gate change. It is now departing at gate ten, not gate seven. Meet me at the gate.
Thu
--------------------------------------------------------------
EXERCISE: 17/11/2021

Dear Veronika,
How are things going in Zurich? I hope everything is going well in Zurich. At the moment, i'm writing to give you an update on work and the team.
About the Mexico sales, we're having a customer meeting which is good in Mexico City. But we aren't hiting our targets this month. We're improving soon by preparing more customer meetings then.
About the suppliers, we're starting work in the Krakow factory. Right now, Roger is managing the computer delivery. It's going well - we aren't having any problems. But Eduardo has a problem with a supplier of new computers for Mexico City. The supplier isn't answering his phone. We're trying to find more suppliers.
Overall, we have a great teamwork.
Best regrads,
Alicia
----------------------------------------
EXERCISE 19/11/2021

A: Hello, Ngan
B: (Hi, THu)
A: I can't hear you. Try unmuting your microphone.
B: (OK). Sorry.
A: That's better.
B: The connection isn't very good. Now the screen is frozen. Try turning your video off.
A: (Stop video) Can you hear me?
B: Can you repeat that, please?
A: You're breaking up!
B: Hang up! I'll call you back!
A: Yeah
A: Ngan?
B: Hello, Thu
A: Ah, that's much better!
----------------------------------------------------------------
5.
1 are going to set
2 is not going to attend
3 am going to phone
4 are going to have
5 are not going to launch
6 is not going to provide
6.
1 How is the exhibition hall going to be big?_e
2 Are we going to provide any freebies?_c
3 When are the stand going to set up?_a
4 Are we going to launch any new products?_b
5 Why are they going to change the brochures?_d
--------------------------------------------------------
Exercise 23/11/2021
Phone call 1
A: Good morning, Wallace Hotel Conference Center.
This is thu speaking.
How can I help you?
B: Hello, can I speak to Angela Mulligan, The Assistant Manager?
A: I'm sorry, she's not available right now.
She's in a meeting at the moment.
Can I take a message?
B: Yes, can you tell her THU phoned about our conference next month, on the 9th Friday?
A: Yes, certainly. Can you spell your name for me, please?
B: Sure, it's THU, that's T-H-U. And my surname is H-O-A-N-G
A: Thank you, Ms/Mrs.....And it's about the conference next month?
B: Yes, that's right.
A: And what's the company name?
B: It's Google
A: Sorry, can you say that again, please?
B: Google. That's G-O-O-G-L-E.
A: OK, thank you.
And can I have your phone number?
B: Yes, my number is 0946075338.
A: So, that's 0946075338.. I'll give her your message, Ms/Mrs...
B: Thank you very much.
A: You too. Goodbye.
6.
Angela: Hello, Thu?
A: Yes.
Angela: This is Angela Mulligan, The Assistant Manager at Wallace Hotel Conference Center.
I'm sorry, I was in a meeting when you called earlier today.
A: Hello, Ms Mulligan.
Thank you for calling me back.
I just wanted to talk about next month.
Angela: Yes, of course.
The conference on the 25th and 26th January.
Now, how many people are going to attend the conference?
A: About 60-65 people are going to attend the conference.
I don't have the exact number, but I will confirm on Friday.
Angela: Thank you.
How many participants are going to stay at the hotel?
A: I don't know how many participants are going to stay at the hotel.
Angela: When you are going to confirm the names and number?
A: I promise to confirm this and send the names by Tuesday afternoon.
Angela: What catering you are going to need?
A: People are going to arrive at 9:30 a.m. I want tea and coffee when you arrive and I'm going to have lunch at 1 o'clock.
Angela: What equipment you are going to need in the room?
A: I want projector, screen and audio equipment in the room.
Angela: I understand, bye for now, Ms.Thu.
I look forward to hearing from you
---------------------------------------------------
EXERCISE 24/11/2021
1. like
2. join
3. Would
4. much
5. invitation
6. love
7.very
8. because
9. want
10. invitation
Exercise of page 118
Email

I'am writing this email to invite you have a tour of the company at our new building. Would you like to join us on Thursday next week after our company visit?
After a tour morning, would you like to join us for lunch at a Japanese restaurant on Thursday?
Let me know as soon as possible. I look forward to meeting you next week
Best regard,
2.
1.Julia
2.This morning
3. great
4. lunch
5. doesn't know
6. at the restaurant
3. exhibitors
the city
the trade fair
the hotel
4.
1. That's an important client for us
2.She thinks there is a good presentation.
3. She saw a presentation about the impact of technology on our industry.
4. It's comfortable and it's near a park
5. It isn't near the city centre.
6. Maria and Max get a taxi and have dinner in the city center.
5.
1-c
2-b
3d
4a
SPEAKING:

A: Hello,…

B: Hello, How are you?

A: Very well, thanks.And you?

B: I’m fine.

A: What do you think of the city?

B: It’s very beautiful. Do you like it?

A: Yes, It’s beautiful but there’s a lot of traffic.

B: Yes, you're right

A: Do you like this hotel?

B: Yes, I think it’s very comfortable and it’s near the airport.

A: That’s right. It’s very convenient.

B: The weather is nice today.

A: I think it’s perfect. I like cold sunny days

B: Me too.

A: Did you see the football match on TV last night?

B: No, I didn’t have time. Was it good?

A: It was very good. The local team won. Football is popular here.

B: That’s  right

A: What do you think of the local food?

B: It’s delicious. Did you enjoy your meal at the hotel?

A: Yes, the food’s very good here.
6.
1-b
2-c
3-a
4-e
5-d
--------------------------------

1. What is this passage mainly about?

b. How Larry and Sergey created Google.

2. Where did Larry and Sergey first meet?

a. In graduate school

3. What was the first thing Larry and Sergey developed together?

b. A unique search engine called BackRub

4. Which one of those is NOT a place where Larry and Sergey worked?

b. Larry’s parents’ house

5. According to the article, why did Google become one of the most popular search engines?

a. It uses new technology to search through a lot of information.

6. What’s Google’s mission?

b. To make information on the Internet easy to use.

B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.

1. Relevant (par.3) means a huge amount / meaningfully related.

2. Analyzed (par.3) means studied/deleted.

3. Consisted of (par.4) means was made up of / was contained in.

4. Appropriately (par.6) means strangely / correctly.

5. Mission (par.8) means tradition/goal or purpose.

6. Universally (par.8) means by one person / all over the world.

C. Fill in the blanks with the words from B. Be sure to use the correct form of the word.

1. The excellent movie was universally loved by the critics – not a single negative

the voice was heard.

2. This dessert mainly consists of sugar, apples, and cream.

3. NASA’s mission is to advance human exploration, use, and development of space.

4. For the final project, students must search a topic relevant to the course and write

a five-page paper.

5. After  carefully analyzing the data, the scientists presented their results at an

international conference.

6. The police did not appropriately follow procedures, so the suspect was free to leave.

A: Customer Service, Thi speaking.How can I help you?

B: Good morning.I'm calling from Patterson's Limited.

There's a problem with the computer chairs.You sent wrong model.

A: I'm sorry to hear that.Can I have your order number, please?

B: Yes, it's HY00634GC

A: That's HY00634GC

I see you ordered fifteen AY35CB.

B: Yes, that's right, but we received fourteen white computer chairs. There are the AY26CW models.

A: I'm very sorry about the mistake.

We'll change those for you.

OK, can I just check your delivery address?

B: Yes, it's our office near Tan Son Nhat airport.

When will you deliver them?

A: It might take three to five days.

B: Oh no!

We need them as soon as possible.

We have a lot of work here.

A: I understand this is important for you.

B: Is there anything you can do about it?

A: I don't know.

I'll talk to my manager.

One moment, please.

OK.

I can send them to express delivery.

They'll arrive within two days.

You can return the other computers to the delivery driver.

B: Thank you!

A: Can I help you with anything else?

Customer: No, thank you for your help.

B: You're very welcome.

Goodbye.
--------------------------------------------
Thursday, 01/12/2021
3.
1. is made
2. are paid
3. are used
4. are grown
5. is designed
6. are sold
4.
1. are made
2. are used
3. is produced
4.are given
5. is delivered
6. is bought

5)
We buy all our coﬀee direct from farmers in Colombia.
We visit farms every year.
No dangerous chemicals are used to produce your coﬀee.
We use quality beans for our specialty coﬀee.
The farmers are paid a guaranteed minimum price for their coﬀee beans.
The beans are delivered to the mill then they are shipped to our headquarters.
We roast and pack the beans here.
We only sell our fresh coﬀee directly for you.
-----------------------------------------------------
Monday,  6/12/2021.

EXTRA READING: Getting Enough Sleep
Vocabs:
- lecture hall: hội trường, giảng đường
- lecture: bài học
- fill with: lấp đầy với
- professor: giảng viên, giáo sư
- explaining: giải thích
- theory: học thuyết
- nod off: gật đầu, gục đầu
- expert: chuyên gia
- exact: chính xác
- infant: trẻ sơ sinh
- societies: xã hội
- deprivation: tước đoạt, thiếu
- symptom: triệu chứng
- yawning: ngáp
- boredom: chán nản
- probably: có lẽ
- debt: món nợ
- catch up: bắt kịp
- serious: nghiêm trọng
- impair: suy nhược
- disorder: rối loạn

EXTRA READING QUIZ 1
A.
1. Adults need less amount of sleep than teenagers.
2. Teenagers should probably sleep about nine hours every night.
3. Infants need more sleep than adults.
4. People yawn when they haven’t had enough sleep.
5. Drivers with sleeping problems cause thousand of traffic accidents each year.
6. Coffee can't helps people who have sleep problems.
B.
1. seven
2. sixteen
3. cause
4. impair
5. nod off
6. caffeine
C.
1. Experts are people with special knowledge or skills.
2. If you sleep for an average of six hours a night, you sleep for more on some nights and less other nights.
3. Deprivation means not having enough of something.
4. Symptoms of an illness are the signs of the illness.
5. A debt is something you must pay back.
6. Disorders are illnesses.
D.
1. debt
2. expert
3. average
4. discovers
5. deprivation
6. symptom
6
1.This model goes faster than other
2.My phone is bigger than my last one
3. My new laptop is lighter
4. The new car is more spacious than the old car
5. The GTI model is more expensive than the standard car
6. The features are more advanced than for other TVs
7
1. better
2.worse
3.cheaper
4. bigger
8
1. newer
2. more powerful
3. faster
4. more confortable
5. heavier
6. bigger
7. cheaper
8. smaller

1. five
2.sports
3. 1950
4. 2019
5.270 km
6. 170 km
7.1,050 kilos
8. 900 kilos
9. 78,000
10. 1909
11. 39,000
12. hugely exciting
--------------------------------------------------
Tuesday, 7/12/2021
Exercise 4:
C.
1. London

2. Six

3. Three

4. Professional

5. Interview

6. 10 and 15 percent

7. 399

8. Additional

D.

1. T

2. F

3. T

4. F

5. T

Exercise 5:
We offer parcels and large heavy items anywhere in the local. There isn’t a fixed fee. For 1kg-5kg parcels, the fee includes:
- For the same day, the cost is £22.

- For the next day, the cost is £10-£20.

- For 2 days, the cost is £3.

- From 3 to 7 days, the cost is £2.
For the daily courier service, we oﬀer contracts with a monthly or annual fee.

Please note: there is a cancellation fee on all orders and an additional fee on items over 5kg.
----------------------------------------------------
Thursday, December 9 th, 2021.
Exercise 5:
Dear Timu,
Please find attached the customer satisfaction report you asked us to complete.
We compared Travel Care to two other business travel companies to see who had the best satisfied customers.
Here is a summary of the findings:
Strengths
Travel Care has:
- the most knowledgeable staff.
- the friendliest staff.
- the best customer service.
Areas of improvement
Travel Care has:
- the worst price and discounts.
- the worst value for money.
Please contact me if you have any question.
Kind regards,
Thu
Market Researcher.
----------------------------------------------------
Monday, December 13 th, 2021.
Exercise:
1. organised
2. good communication skills
3. team worker
4. analytical
5. language skills
6. IT skills
7. motivated
8. hard-working
Exercise 4:
a. 1
b. 6
c. 4
d.1
e. 8
f. 5
g. 7
h. 3
Exercise 7A.B
1. Have you ever managed a team?
-> d. Yes, I have. I manage a team in my current job.
2. How many companies have you worked for?
-> b.
3. Have you ever lived in another country or region?
-> a
4. Have you worked in an international team before?
-> e
5. Have you ever written emails in English ?
->f
6. Where have you travelled for work ?
-> b
Exercise 8:
1. education
2. teacher
3. managed
4. 2
5. 2014-2016
6. 9
7. Germany
8. 3
9. television
10. 8
11. 3
12. hard-working

SKILLS
- communication skills
- IT skills
- team worker
- analytical skills
- language skills
- listening - speaking - writing - reading skills
QUALITIES
- reliable
- funny
- friendly
- organised
- hard-working
- decisive
- patient
- generous
- kind
- helpful

-------------------------------------------------------
Writing:
Vicki has a degree in chemistry. She has worked in for pharmaceutical industry and has managed a team. She can speak French very well. She’s very friendly and good  communication skills. She has had three years’ experience in sales and managed a team of twelve staff.
Sam has a business degree. He has worked for industry chemical company in Germany. He has had three years’ experience in sales and managed a team of eight staff. He can speak German well. He knows a lot about our company and good at language skills.
Isaac has worked for paint manufacturer and travelled for work.He knows basic German. He has had five years’ experience in sales and manages a team of twenty staff. He is a good team worker and has a friendly personality.

PROFILE:
FULL NAME: Jay

JOB TITLE: Chemical Engineer

LOCATION: Antwerp, Belgium

E XPERIENCE

1.CURRENT JOB:

Senior Project Manager

Danotex Chemical

Birmingham, UK
March 2019

I am responsible for special projects across the UK and Europe. I organise and lead project teams, motivate team members, write reports for senior managers and give presentations.

2. PAST POSTION

Project Manager

Cug Engineering Group

UK

May,2017 to Feb 2019

I were responsible for engineering projects in the UK and managed a team of engineers.

EDUCATION

Master’s in  Project Management

Drumford University

From 2015 to 2017

BCc (Hons) Degree in Chemical Engineer

2012-2015
----------------------------------------------
Tuesday, 21/12, 2021.
1.
A. They're trying to sleep.
B. They're crossing the street.
C. They're buying umbrella.
D. They're talking on the train.
2.
A. The boats are at the dock.
B. The waiter is very calm.
C. The boots are wet and muddy.
D. The ships are out the sea.
3.
A. They're check out of the hotel.
B. They're hopping down of the line.
C. They're trying on shoes.
D. They're at the check out line.
4.
A. A picture is hanging on the wall.
B. The basket is empty.
C. There is a pitcher on the table.
D. The bread is on the plate.
5.
A. He's walking toward the audience.
B. He's wearing this glasses.
C. He's pointing at the chart.
D. He's standing behind the podium.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They're loading the plane.
D. They're wolking in the rain.
8.
A. The pens are to the right of the computer.
B. She's writing on her computer.
C. The scissors are in her hand.
D. She's talking on the phone.
9.
A. The rose is quite large.
B. The tables are in rows.
C. They're facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is walking home.
C. The pharmacist is talking on the phone.
D. The patient is looking for help.

Listening:

1. It’s raining, isn’t it?
A. Yes, he’s running very fast.
B. Yes, you should take an umbrella.
C. Yes, they’re training in the gym.

2. When will Mr Kim return?
A. He should be back this afternoon.
B. Yes, turn left here.
C. Return your books to the library.

3. Why hasn’t the meeting started?
A. They’re waiting for the director to get here.
B. I enjoyed meeting them, too.
C. Thanks, but I never eat meat.

4. Do you come by bus or by subway?
A. By subway, it’s much faster.
B. The waiter will bust the table.
C. Yes, I like the bus.

5. How much does it cost to park here?
A. My car needs new tires.
B. It’s too dark in here.
C. Only five dollars a day.

6. Do you want to play tennis this weekend?
A. Yes, there are ten of us.
B. I can’t. I have to work.
C. No, I didn’t.

7. This is a great restaurant.
A. I’m ready to take a rest now.
B. The waiter is bringing the menus.
C. I like it, too. We should eat there more often.

8. John doesn’t work here anymore, does he?
A. No, thanks. I don’t want anymore.
B. No, I haven’t heard about any new work.
C. No, he retired last year.

9. Where do you keep printer paper?
A. You can sleep in this room.
B. In that closet over there.
C. I’m printing it out now.

10. What time is your dentist appointment?
A. I have a bad toothache.
B. At 2:30.
C. It was a real disappointment.

11. Who did you have dinner with last night?
A. Some friends from work.
B. He’s a lot thinner.
C. It was a delicious meal.

12. Whose computer is that on the desk?
A. I have a computer.
B. Yes, it’s his.
C. It’s Saras.

13. The photocopy machine isn’t working.
A. The photocopy machine is in here.
B. I’ve been working in here for quite of while.
C. We’ll have to call a repair person

14. Would you call Dr Smith’s and cancel my appointment?
A. Suddenly, I’ll call right away.
B. Yes, I can sell those for you.
C. No, this isn’t a doctor office.

15. Who’s responsible for ordering new supplies?
A. Paper pens and envelopes usually.
B. Mr Brown does that.
C. It was a big surprise.

16. Could you cash this check for me?
A. That was a rash decision.
B. I’m sorry. I don’t have any money.
C. I’ll check it for mistakes.

17. How many notebooks should I get?
A. We’ll need about fifty.
B. I know it’s a good book.
C. Don’t get them wet.

18. Where can I buy some stamps?
A. Stamps are very expensive.
B. You should mail those letters today.
C. There’s a post office on the corner.

19. Where did you buy that suit?
A. The pants are too long.
B. At a store downtown.
C. It isn’t an expensive suit.

20. Do you know what time the flight leaves?
A. Yes, I do.
B. The train leaves at 1 o’clock.

C. At 3:20 from gate 11.

# data[].attributes.body
1. What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work?
7. When does your finish day?
8. Does your company have a car park?

--------------------------
Friday 29/10
Exercise
1. Maria - Sales Manager for Spain
- visit clients
- work with local sales team
- give presentation
- give an update
- do research
- analyse sales data
- write report

2. Josie - Admin Assistant
- work with all the department
- help the sales team, the team process order
- make calls
- write a lot of emails

Exercise
Name: Thủy Tiên
Office: Vietnam
Job: Audit
Department: Finance
Activities: write report, caculate

-------------
SURVEY WORKSPACE IN THE FUTURE

1. Which department do you work in?

2. What is your colleague like?

3. What is your workspace like?

4. Do you want your workplace to have an air-conditioner?

- Yes

- No

5. Does your office have enough meeting rooms?

6. How many times a month do you have budget meetings?

- Once time

- Twice times

7. How many times a week do you have lunch in the company canteen?

- Three times

- Four times

- Five times

8. How often do you use the company gym?

- Rarely

- Sometimes

- Usually

- Always

-----------------
Monday 1/11
Exercise
4B)
1. a lot of
2. any
3. a lot of
4. any
5. much
6. any

5)
1. an - some
2.a - some
3. an - some
4. an - a

6)
1. many - c
2. much - b
3. many - a
4. much - e
5. much - f
6. many - d
------------------------
2/11/2021

cappuccino: được pha chế từ 3 thành phần chính với tỷ lệ đều nhau, bao gồm cà phê Espresso, sữa nóng và sữa sủi bọt
latte: làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa.
flat white:   sự kết hợp giữa espresso và sữa tươi đánh nóng

americano: dòng cà phê từ tách cafe Espresso pha thêm nước với tỉ lệ nhất định.
espresso:  pha bằng máy, sử dụng nước nóng nén ở áp suất cao
omelette: trứng tráng
scrambled eggs: trứng chưng

Roleplay 1:
A: Eco Boxes.

________ speaking.

How can I help you?

B: Hello, my name is Nguyễn Ngọc Thủy Tiên.

I'm calling from Super Sun sushi restaurant

A: Sorry, can you spell your surname for me, please?

B: Yes, it's N-G-U-Y-E-N.

It's pronounced 'Nguyễn'.

A: And the name of the restaurant?

B: It's Super Sun.

That's S-U-P-E-R S-U-N.

A: Thank you.

Can I have your CRN?

B: Yes, it's 05-03-03-93-91.

A: Thank you.

How can I help you?

B: I'd like to order some of your salad and sushi boxes but I can't see the prices in the online catalogue.

A: I see.

Do you have the product reference numbers?

B: Yes, I have them here – SUB01 and SUB02.

How much are the two boxes?

A: The SUB01 costs 20 pounds for 100 boxes.

The SUB02 costs 30 pounds for 100 boxes.

B: What are the two colours?

A: Blue and white.

B: And how much does delivery cost?

A: It's 4 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?

B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes.

Can you deliver by tomorrow?

A: Yes, i can.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 80 pounds including tax.

Delivery is free of charge for this order.

Can I help you with anything else?

B: No, that's fine.

Thank you for your help.

Goodbye.

A: You're welcome.

Goodbye.

Roleplay 2:

A: Eco Boxes.

Tiên speaking.

How can I help you?

B: Hello, my name is __________.

I'm calling from _____________

A: Sorry, can you spell your surname for me, please?

B: Yes, it's _________.

It's pronounced __________.

A: And the name of the restaurant?

B: It's _________.

That's__________.

A: Thank you.

Can I have your CRN?

B: Yes, it's__________.

A: Thank you.

How can I help you?

B: I'd like to order some of your ________ boxes but I can't see the prices in the online catalogue.

A: I see.

Do you have the product reference numbers?

B: Yes, I have them here – SAB01 and BBB03.

How much are the two boxes?

A: The SAB01 costs seventeen pounds fifty for 100 boxes.

The BBB03 costs twenty two pounds fifty for 100 boxes.

B: What are the two colours?

A: Blue and white.

B: And how much does delivery cost?

A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?

B: 100 of the white SAB01 boxes and 200 of the white BBB03 boxes.

Can you deliver by tomorrow?

A: I'm very sorry, we can't.

We don't have any white boxes in stock and delivery time is 2 working days.

But we can send the blue ones by next 2 days

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 62.50 pounds including tax.

Delivery is free of charge for this order.

Can I help you with anything else?

B: No, that's fine.

Thank you for your help.

Goodbye.

A: You're welcome.

Goodbye.

----------------------------------
3/11/2021
Exercise

1. There aren't any deliveries today.
2. There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.

WRITING EMAIL
Dear Liudvika Kuliešienė,

Thank you for your enquiry. There is a discount for a large order. If you order €100 or over, I will get 20% off . There are delivery charges. There is a charge for orders €50 and under. Standard delivery costs €4.50 and express delivery costs €6.50.

Please contact us if you have any questions.

Regards,

Customers Services.
---------------------------
4/11/2021
Exercise 4:
1. f
2. d
3. e
4. a
5. b
6. g
7. h
8. c

Vocabulary
Light buffet
Catering
Catering company
Canapés
Vegetarian
Carter - Villiers

---------------------------------------------------
5/11/2021
Review 2

1)
1. deliveries
2. order
3. supplies
4. delivered
5. suppliers
6. order

2A + B)
1. How can i help you? - d
2. I'd like to order some office desks. - g
3. Do you have the product reference number? - c
4. How many small boxes do you need? - b
5. How much are the large boxes? - a
6. How much does delivery cost? - f
7. Can you deliver by Monday morning? - e

3)

1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much

4)
1. c
2. a
3. b
4. c
5. a
6. a

5)
1. Is there
2. There are
3. There isn't
4. Is there
5. There are
6. There is
7. Are there
8. There is

6)
1. many - there - S
2. many - do - S
3. do - S
4. much - C
5. do - S
6. much - C
7. Does - C
8. Is there - S
9. can - C
----------------------------------------
9/11/2021

Write email
Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new work spaces for everyone. In preparation for this on Friday, please follow these instruction:

remove everything from your desk.

put all of your things in a box.

write your name on the box.

please don't move the box. That job is for the warehouse workers.

look at the plan the attached and find your new workspace.

find your new workspace on the office plan.

don't change desks with other employees, please.

put your things on your new desk.

please arrive at the new office at 8.00 a.m. on Monday morning.

please join the lunch party at 12.30 p.m.

don't be late.

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry
Office Manager
---------------------------
10/11/2021
Write email

Dear Anthony,

Welcome to the team! Here is a summary of last year's sales report.

At the start, we spent 16,000 on advertising and won a lot of new business in North America. We made progress in areas with lots of competition - Japan, South Korea.

However, we didn't grow of export business. Because our sales targets didn't hit in Europe and customer didn't buy new product immediately.

We built good relationships with new customers in Europe last year. We can increase sales in first six months this year.

Therefore, we need to hire Sales Reps to sell new products in Europe.

Overall, it was a great year. Well done everyone! I look forward to next year.

Best regards,

Thủy Tiên
-----------------------------
11/11/2021

WRITING

1. Yes
2. No
3. Yes
4. Yes
5. No
6. No

Email
Dear team,

First, we hit our sales target of € 600,000 and we grew our UK retail business from two to four shops. We also spent €9,500 on advertising, as a result, we won nine new customers.

However, we also had some problems. We didn’t hit online business target. Because we had problems with the online shop, we didn’t grow our export  business.

Next year, we spend more on advertising and spend money on a new online shop. We also want to hire more sales reps to work in Europe, and this we can hit our export targets.

Overall, it was a good year. Well done!

Regards,

Nguyen Ngoc Thuy Tien

--------------------------------------------------
15/11/2021
Vocabulary

travel => travelling

visit => visiting

go => going

work =>working

get => getting

rent => renting

meet =>meeting

stay => staying

plan =>planning

book =>booking

open => opening

build =>building

take =>taking

---------------------------------------------
16/11/2021
Writing 4C

Announcement 1

Hi, _______

My flight to Rome is delayed due to technical problems. I will be about one hour late. See you soon!

Thuy Tien

Announcement 2

Hi, ________

Did you hear the announcement? The flight to  Abu Dhabi will depart at the gate 10, instead of gate 7. Meet me at the gate 10!

Thuy Tien
----------------------------------------
17/11/2021
Writing

Dear Veronika,

I hope everything is going well in Zurich. I'm writing to update you on work and the team.

Yesterday's customer meetings in Mexico City were good, but we aren't hitting our targets this month. We need to make more sales.

I'm dealing with the paperwork for next week's job in Bremen. The order is for sixty computers, but the supplier says they have forty. I'm trying to find twenty more computers!

Have a good day!

Best wishes,
Thuy Tien
---------------------------------------------------
18/11/2021
Speaking

A: Hello B

B: (Hello A)

A: I can’t hear you. Try unmuting your microphone

B: Sorry. That’s better. The connection isn’t very good. Now the screen is frozen. Try turning your video off.

A: Can you hear me?

B: Can you repeat that, please?

A: You’re breaking up!

B: Hang up! I’ll call your back.

A: Ok. B?

B: Hi, A

A: Ah, that’s much better!
-------------------------------------------------------
22/11/2021

Exercise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4. are going to have
5. aren't going to launch

6. isn't going to provide

Exercise 6
1. How big is the exhibition hall going to be? - e
2. Are we going to provide any freebies? - c
3. When are we going to set up the stand? - a
4. Are we going to launch any new products? - b
5. Why are they going to change brochures? - d
-------------------------------------------------
23/11/2021

Speaking

A: Hello, Good afternoon. This is Thuy Tien speaking

B: Hello _________. This is Angela Mulligan, the Assistant Manager at Wallace Hotel. I’m sorry. I was in a meeting when you called earlier today.

A: Hello, Angela Mulligan. Thank you for calling me back. I just wanted to talk about next month.

B: Yes, of course.

First, I want to confirm your name and company name.

What is your name?

A: My name is Nguyen Ngoc Thuy Tien

B: Sorry, can you spell your name for me, please?

A: Sure, it’s Tien, that’s T-I-E-N.

And my surname is N-G-U-Y-E-N

B: And what the company name?

A: It’s Microsoft

B: Sorry, could you say that again , please?

A: Microsoft. That’s M-I-C-R-O-S-O-F-T

B: Ok, thank you.

And can I have your phone number?
A: Yes, my number is 0786 669 391

B: So, that’s……….

A: When are you going to attend the conference?

B: The conference on the 3rd and 4th December.

Now, how many people are going to attend the conference ?

A: About 60 to 65

B: And how many participants are going to stay at the hotel?

A: I don’t have the exact number, but I will confirm as soon as.

B: Oh, Thank you. When the client is going to confirm the names and numbers?

A: I won’t forget to confirm it and send the names by Tuesday afternoon

B: Yes, that’s right. There is going to be another big event at the conference centre that day. But we promise to prepare and organize in the best way.

A: Thank you very much.
----------------------------------------
24/11/2021
Exercise 5
1. like
2. join
3. Would
4. much
5. invitation
6. love
7. very
8. because
9. want
10. invitation
---------------------------------------------------
24/11/2021
Writing email
I would like to invite you to have a tour of the company at Landmark 81. Would you like to join us at 3 p.m on Thursday next week?

I also invite you to join us for dinner at a famous Vietnamese restaurant in Ho Chi Minh City. Would you like to join us at 6 p.m on Thurday after visting a company?

We look forward to meeting you next week.

Best regards,

Thuy Tien
-------------------------------
25/11/2021
Exercise  6A

1. b

2. c

3. a

4. e

5. d

Exercise 7

A: What do you think of the city?

B: It’s very beautiful. Do you like it.

A: Yes, it’s beautiful  but  there’s a lot of traffic.

B: Yes, you’re right.

A: Do you like this hotel?

B: Yes, I think it’s comfortable and it’s near the airport.

A: That’s right. It’s very convenient.

B: The weather is nice today.

A: I think it’s perfect. I like cold sunny days.

B: Me too.

A: Did you see the football match on TV last night?

B: No, I didn’t  have time. Was it good?

A: It was very good. The local  team won. Football is popular here.

B: That’s right.

A: What do you think of the local food?

B: It’s delicious. Did you enjoy your meal at the hotel?

A: Yes, the food’s very good here.
---------------------------------
29/11/2021
Extra reading quiz 6 “Google It!”

Vocabulary:

- young entrepreneurs: doanh nhân trẻ

- search engine: phương tiện tìm kiếm

- relevant information: thông tin liên qun

- dormitory: nhà ở tập thể (sinh viên)

- take long for: chiếm thời gian

- main headquarter: trụ sở chính

- reflect: mang lại

Exercise A:

1. b

2. a

3. b

4. b

5. a

6. b

Exercise B:

1. relevant: meaningfully related

2. analyzed: studied

3. consisted of: was contained in

4. appropriately: correctly

5. mission: goal or purpose

6. universally: all over the world

Exercise C:

1. universally

2. consisted of

3. mission

4. relevant

5. analyzed

6. appropriately

Exercise 6B:

Speaker 1: Leona

1.products

2.cash

3.packaging

Speaker 2: Steve

4.electric

5.share

6.cars

Speaker 3: Kate

7.colour

8.recycled

9.rent

Speaker 4: Lisa

10.room

11.food

12.energy
-----------------------------------------
30/11/2021
Speaking
A: Customer Service. Tien speaking.

How can I help you?

B: Good  afternoon.

I’m calling from Techcombank.

There’s a problem with the computer chairs you delivered yesterday.

You sent the wrong model and numbers.

A: I’m sorry hear that.

Can I have your order number, please?

B: Yes, it’s HY00634GC.

A: That’s HY00634GC.

I see you ordered 15 of the AY35CB black computer chairs.

B: Yes, that’s right, but we received 14 white computer chairs.

These are the AY26CW model.

A: I’m very sorry about the mistake

We’ll change those for you.

Ok, can I just check your delivery address?

B: Yes, that's Techcombank, 9 Ton Duc Thang Street, Ben Thanh Ward, District 1, HCM City.

When will you deliver them?

A: It might take three to four days.

B: Oh, no!

We need them as soon as possible

We have a lot of work here

A: I understand this is important for you.

B: Is there anything you can do about it?

A: I don’t know.

I’ll talk to my manager.

One moment, please.

Ok

I can send them express delivery.

They’ll arrive within two days.

You can return the other computer chairs to delivery driver.

B: Thank you!

A: Can I help you with anything else?

B: No, thank you for your help.

A: You’re welcome.  Goodbye.
-------------------------------------
1/12/2021

Exercise 3:
1. is made
2. are paid
3. are used
4. is grown
5. is designed
6. are sold

Exercise 4:
1. are made
2. are used
3. is produced
4. is given
5. is delivered
6. is bought

Exercise 5
1. We buy all our coffee direct from farmers in Colombia.

2. We visit the farms every year.

3. No dangerous chemicals are used to produce your coffee.

4. We use quality beans in our speciality coffee.

5. The farmers are paid with a guaranteed minimum price for their coffee beans.

6. The beans are delivered to mill then (are) shipped to our headquarters.

7. We roast and pack the bean here.

8. We only sell our fresh coffee directly to you.

-----------------------
6/12/2021
Extra reading quiz 1 "Getting enough sleep"

Vocabulary
lecture hall: hội trường
fill with: chứa
economic theory: lí thuyết kinh tế
nod off: gà gật
lecture: bài thuyết trình
infants: vị thành niên
average: trung bình
sleep deprivation: thiếu ngủ
symptom: triệu chứng
yawn: ngáp
impair: suy yếu
sleep disorder: rối loạn giấc ngủ

Exercise A:
1. Adults need the different amount of sleep as teenagers.
2. Teenagers should probably sleep about nine hours every night.
3. Infants need more sleep than adults.
4. People yawn when they are not enough sleep.
5. Drivers with sleeping problems cause many traffic accidents each year.
6. Coffee doesn't help people who have sleep problems.

Exercise B:
1. seven
2. sixteen
3. cause
4. impair
5. nod off
6. Caffein

Exercise C:
1. experts - with special knowledge or skills.
2. average - more on some nights and less other night
3. deprivation - not having enough  of something
4. symptoms - signs
5. debt - sth you must pay back
6. disorders: illnesses

Exercise D:
1. debt
2. expert
3. average
4. disorder
5. deprivation
6. symptoms

--------------------
6/12/2021
Exercise 6
1. This model goes faster than others.
2. My phone's bigger than my last one.
3. My new laptop is lighter.
4. The new car is more spacious than the old car.
5. The GTI model is more expensive than the standard car.
6. The features are more advanced than for other TVs.

Exercise 7
1. better
2. worse
3. cheaper
4. bigger

Exercise 8
1. newer
2. more powerful
3. faster
4. more comfortable
5. heavier
6. bigger
7. cheaper
8. smaller
---------------------------------
8/12/2021
Exercise 4D

2. Jones Recruitment has more offices than all recruitment.

3. Jones Recruitment advertises temporary roles.

4. The standard service at All Recruitment includes interviews with candidates.

Exercise 5
We offer two types of delivery: Parcel & large and heavy items. We charge a fixed fee. Our fixed fee includes collection and recorded delivery. We charge for same day delivery of items between 1 kg and 5 kg £22 and next – day £10–20. We charge from £3 for 2 days and from £2 for 3-7 days. We also offer daily courier service contracts with the monthly or yearly fee. There is a cancellation fee on all orders and administration fee on items over 5 kg.

------------------------------------------
Exercise 5: Writing

Dear ______,

Please find attached the customer satisfaction report you asked us to complete.

We compared Travel Care to two other business travel agents to see who was the most reliable and who had the most satisfied customers.

Here is a summary of the findings:

Strengths

Travel Care has:

- the most knowledgeable staff

- the friendliest staff

- the best customer service

Areas of improvement

Travel Care has:

- the worst price and discounts

- the worst value for money

If you have any question, please let me know.

Best regards,

Thuy Tien

Market Searcher
-------------------------------
13/12/2021
Exercise 7
1. Have you ever managed a team? - d
2. How many companies have you worked for? - b
3. Have you ever lived in another country or region? - a
4. Have you worked in an international team before? - e
5. Have you ever written emails in English? - f
6. Where have you travelled for work? - c

--------------------
15/12/2021
Exercise 3

1.has worked – started

2.was – has had

3.studied – have designed

4.has been – went

5.have managed – worked

Exercise 4

1.finished – spent

2.have written – started

3.has worked – produced

4.has organized – helped

Exercise 5

1.have worked

2.have managed

3.motivated

4.have trained

5.was

6.interviewed

7.recruited

8.helped

9.had

10.prepared

11.analysed

12.wrote

PROFILES

- FULL NAME Jay Peters

- JOB TITLE Chemical Engineer

- LOCATION Antwerp, Belgium

- SKILLS SUMMARY
Motivated, organised and analytical Chemical Engineer. I have worked on international project teams in the chemical industry. I am a team worker and have excellent IT, problem - solving and communication skills.

- EXPERIENCE (current job)

Senior Project Manager

Danotex Chemicals

Birmingham, UK

March 2019 – present day

I am responsible for special projects across the UK and Europe. I organize and lead project teams, motivate team members, write reports for senior managers and give presentations.

- EXPERIENCE (past position)

Project Manager

CUG Engineering Group

From May 2017 – February 2019

I was responsible for engineering projects in the UK and managed a team of engineers.

- EDUCATION

Master’s in Project Management

Drumford University

2015 – 2017

BSc (Hons) Degree in Chemical Engineering

Drumford University

2012 - 2015
---------------------------
Extra Reading Quiz 2: "The Wisdom of the World"

Exercise A

1. a

2. b

3. b

4. b

5. c

6. a

Exercise B
1. wisdom

2. success

3. ignores

4. individual

5. denies

6. helping

Exercise C

1. gossiping

2. ignorance

3. bundle

4. emphasizes

5. stumble

6. illustrates
---------------------------------------------------

# data[].attributes.body
1.V4SE Entrance Score: 26
2.Strength: trung thực, giỏi toán.
3.Weakness: yếu phần nghe và nói, ít nói, ngại giao tiếp.
4.Wish: cải thiện tiếng anh, vượt qua kì thi V4SE
5.Target VPET Score: 50

----------------------------------------------------------------------------

1.  What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work?
7. When does your day finish?
8. Does your company have a car park?

----------------------------------------------------------------------------

Friday, 29th October, 2021

Exercise
1. Maria - Sales Manager in the sale department.
_visit clients, work with local sales team, give a presentation, do research, analyse sales data.
2. Joise - Admin Assistant in office facilities.
_help team process order, make call, write a lot of emails.

Name: Nguyen Cong Huy.
Office: Vietnam.
Job: Independent Auditor.
Department: Audit Dept.
Activities: analyse data, verify financial statements, write reports, etc.

SURVEY OF WORKPLACE FACILITIES

1. Does your office have enough meeting rooms?

Yes             No

2. Do you have a problem with noise in your work area?
Yes             No

3. How often do you use the company gym?

4. What kind of furniture does your office need?

5. Do you use the company kitchen?
Never    Rarely    Sometimes    Usually    Always

6. How satisfied are you with the company's facilities?
Dissatisfied
Somewhat dissatisfied
N/A
Somewhat satisfied
Extremely satisfied

7. Where do you take a break?

8. Do you usualy use the stairs or lifts?

----------------------------------------------------------------------------

Monday, November 01, 2021
Exercise
4B.
1. a lot of
2. any
3. a lot of
4. any
5. much
6. much
5.
1. an/some
2. a/some
3. an/some
4. an/a
6.
1. many-c
2. much-b
3. many-a
4. much-e
5. much-f
6. many-d

----------------------------------------------------------------------------

Tuesday, November 02, 2021
Cappuccino: pha chế từ sữa nóng, sữa sũi bọt và Espresso với lượng nước gấp đôi.
Latte: café sữa.
Flat white: kết hợp giữa Espresso và sữa tươi đánh nóng với lớp bọt rất mỏng phía trên.
Americano: Espresso pha loãng với lượng nước gấp đôi.
Espresso: nước nóng từ 90 đến dưới 100 độ C, dưới áp lực đẩy, nước chảy qua bột cà phê được nén chặt và đổ thẳng ra cốc.
scrambled eggs: trứng khuấy (trứng đánh trong lòng chảo nóng nhẹ, thường có muối, bơ...).

SPEAKING

Roleplay 1:
A: Eco Boxes. _______ speaking. How can I help you?
B: Hello. My name is Nguyễn Công Huy. I'm calling from Super Sun sushi restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Yes, it's N-G-U-Y-E-N. It's pronounced "Nguyễn".
A: Thank you. Can I have your CRN?
B: Yes, it's 07-72-03-00-70.
A: Thank you. How can I help you?
B: I'd like to order some of your salad and sushi boxes but I can't see the prices in the online catalogue.
A: I see. Do you have the product reference numbers?
B: Yes, I have them here – SUB01 and SUB02. How much are the two boxes?
A: The SUB01 costs 20 pounds for 100 boxes. The SUB02 costs 30 pounds for 100 boxes.
B: What are the two colours?
A: Blue and white.
B: And how much does delivery cost?
A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?
B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver tomorrow?
A: Yes, we can.
B: OK, I'd like to order those now, please.
A: Certainly, I'll put your order on the system.
B: How much is that in total?
A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?
B: No, that's fine. Thank you for your help. Goodbye.
A: You're welcome. Goodbye.

Roleplay 2:
A: Eco Boxes. Huy speaking. How can I help you?
B: Hello. My name is _______. I'm calling from _______.
A: Sorry. Can you spell your surname for me, please?
B: Yes, it's _______. It's pronounced '_______'.
A: And the name of the company?
B: It's _______. That's _______.
A: Thank you. Can I have your CRN?
B: Yes, it's _______.
A: Thank you. How can I help you?
B: I'd like to order some of your _______ boxes.
A: Do you have the product reference numbers?
B: Yes, I have them here – SAB01 and BBB03. What are the two colours?
A: Blue and white.
B: And how much does delivery cost?
A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?
B: 200 of the sandwich boxes and 200 of the burger boxes, too. Can you deliver tomorrow?
A: I'm very sorry, we can't. We don't have any white boxes in stock and delivery time is 2 working days. But we can send the blue ones by next 2 days.

B: OK, I'd like to order those now, please.
A: Certainly, I'll put your order on the system.
B: How much is that in total?
A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?
B: No, that's fine. Thank you for your help. Goodbye.
A: You're welcome. Goodbye.

----------------------------------------------------------------------------

Wednesday, November 03, 2021
Exercise
1. There aren't any deliveries today.
2. There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.

WRITING

Dear Ms Kuliešienė,
Thank you for your enquiry. There is a discount for a large order. Specifically, 20% off for orders over $100. There aren’t any delivery charges for orders over $50. There is a charge for orders $50 and under. Standard delivery costs $4.50 and express delivery costs $6.50.

Please contact us if you have any questions.

Regards,
Nguyễn Công Huy

----------------------------------------------------------------------------

Thursday, November 04, 2021
Exercise
1.f  2.d  3.e  4.a  5.b  6.g  7.h  8.c

Vocabulary
light buffet
canapés
desserts
arrange
catering company
platters
Carter-Villiers

----------------------------------------------------------------------------

Friday, November 05, 2021

REVIEW 2

1) 1.deliveries 2.order 3.supplies 4.deliveried 5.suppliers 6.order

2) 1d. How can I have you?
2g. I'd like to order some office desks.
3c. Do you have the product reference number?
4b. How many small boxes do you need?
5a. How much are the large boxes?
6f. How much does delivery cost?
7e. Can you delivery by Monday morning?

3) 1.many 2.much 3.much 4.much 5.many 6.many 7.many 8.much

4) 1a 2a 3b 4a 5a 6a

5) 1. Is there
2. There are
3. Is there
4. Is there
5. There are
6. There is
7. Are there
8. There is

6) 1. many/there-S
2. many/do-S
3. do-S
4. much-C
5. do-S
6. much-C
7. Does-C
8. Is there-S
9. can-C

----------------------------------------------------------------------------

Tuesday, November 09, 2021

Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

•remove everything from your desk.

•put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

•look at the plan attached and ﬁ nd your new workspace.

• please arriveat the new oﬃce at 8.00 a.m. on Monday morning.

• don’t be late.

• find your new workspace on the oﬃce plan.

• don’t change desks with other employees, please

• put your things on your new desk.

• please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry

Oﬃce Manage

----------------------------------------------------------------------------

Wednesday, November 10, 2021

Dear Anthony,

Welcome to the team! Here is a summary of last year’s sales report.

At the start, we spent €16,000 on advertising. This gave us to win a lot of new business in North America and make progress in areas with lots of competition – Japan, South Korea.

However, we haven't grown our export business. Because our sales targets didn't hit in Europe and customers

didn’t buy new product immediately. But we have had good relationships built with new customers in Europe last year. We can increase it. Therefore, we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year.

Best regards,
Nguyen Cong Huy

------------------------------------------------------------------------------------------------

Thursday, November 11, 2021
Exercise:
1. Yes
2. No
3. Yes
4. Yes
5. No
6. No

Dear team,

First, a big thank you for all your hard work in the last year. We made good progress. We hit our sales target of 600,000 euros and grew our UK retail business from two to four shops. We also spent 9,500 euros on advertising and won nine new customers.

However, we made some mistakes. Online business didn't hit its target because we had problems with the online shop. We also didn't grow our export business.

Therefore, we need to spend more on advertising next year and spend money on a new online shop. Besides, we need to hire more sales reps to work in Europe so we can hit our export business.

Overall, it was a great year. Well done everyone. I look forward to next year.

Best regards,
Nguyen Cong Huy

----------------------------------------------------------------------------

Monday, November 15, 2021
travel => traveling
visit => visiting
go => going
work => working
get => getting
meet => meeting
stay => staying
plan => planning
book => booking
open => opening
take => taking
do => doing

-----------------------------------------------------------------------------

Wednesday, November 17, 2021

Dear Veronika,

I hope everything is going well in Zurich. I'm writing to update you on work and the team.

Yesterday's Customer meetings in Mexico were good, but we aren't hitting our targets this month. We need to make more sales.

The order is for sixty computers, but the suplier says they have forty. I'm trying to find twenty more computers.

Have a wonderful day.

Best regards,
Alicia

----------------------------------------------------------------------------

Thursday, November 18, 2021

A: Hello B.
B: (Hello A).
A: I can’t hear you. Try unmuting your microphone.
B: Sorry.
A: ~That’s better~.
B: The connection isn’t very good. Now, the screen is frozen. Try turing your video off.
A: Can you hear me?
B: Can you repeat that, please?
A: You’re breaking up.
B: Hang up. I’ll call you back.
A: (OK)..______.. B.
B: Hi A.
A: Ah. That’s much better.

----------------------------------------------------------------------------

Monday, November 22, 2021
Exercise
5) 1. are going to set
2. isn't going to attend
3. am going to phone
4. are going to have
5. aren't going to launch
6. is going to provide
6)
1e. How big is the exhibition hall going to be?
2c. Are we going to provide any freebies?
3a. When are we going to set up the stand?
4b. Are we going to launch any new products?
5d. Why are they going to change the brochures?
7)C.
1T 2F 3T 4F 5F 6T

----------------------------------------------------------------------------

Tuesday, November 23, 2021

A: Hello. (It’s Huy speaking.)

B: Hello (Mr/Miss.____). This is Angela Mulligan, the Assistant Manager at Wallace Hotel Conference Center. I’m sorry. I was in a meeting when you called earlier today.

A: (Thank you for calling me back.)

B: I’d like to confirm your name and company again. What is your (full) name?

A: My (full) name is (Nguyen Cong Huy).

B: And what is your company name?

A: It’s (Meta).

B: Can you spell your company name, please?

A: Sure. It’s Meta. That’s M-E-T-A.

B: Ok. Thank you. And can I have your phone number?

A: Yes, of course. It’s 0964 318 641.

B: So, that’s 0964 318 641.

A: Yes.

B: When are you going to attend the conference?

A: We are going to attend the conference at Wallace Hotel on (10 to 11 December).

B: How many people are going to attend the conference?

A: About 60-65 people are going to attend the conference.

B: How many participants are going to stay at the hotel?

A: Mmmm. I don’t know.

B: When is the client going to confirm the names and numbers?

A: I promise to confirm this and send the list of names by Tuesday afternoon?

B: There is going to be another big events at the conference center that day. Let me check. Hmmm. Yes, that’s fine.

A: Thank you very much.

----------------------------------------------------------------------------

Wednesday, November 24, 2021
Exercise
1. like
2. join
3. Would
4. much
5. invitation
6. love
7. very
8. because
9. want
10. invitation

Email:
I would like to invite you to have a tour of my company at 3 p.m on 2nd December.
I also would like to invite you for dinner at the Vietnamese restaurant in town after the tour.
Would you like to join us on Thursday next week?

We look forward to meeting you.

Best regards,
Huy
Nguyen Cong Huy

---------------------------------------------------------------------------------------

Thursday, November 25, 2021
Exercise
2)
1.Julia
2.this morning
3.great
4.lunch
5.doesn't know
6.at the restaurant
3)exhibitors, the city, the trade fair, the hotel
4)
1. She said Julia's company is an important clients.
2. She said there are some good presentations.
3. She saw a presentation about the impact of technology on our industry.
4. It's comfortable and near the park.
5. She said the hotel isn't near the city center.
6. They agree to get a taxi and have dinner.
5) 1c 2b 3d 4a
6) 1b 2c 3a 4e 5d
7)
A: What do you think of the city?

B: It’s very beautiful. Do you like it?

A: Yes, it’s beautiful but there’s a lot of traffic.

B: Yes, you’re right.

A: Do you like this hotel?

B: Yes, I think it’s comfortable and it’s near the airport.

A: That’s right. It’s very convenient.

B: The weather is nice today.

A: I think it’s perfect. I like cold sunny days.

B: Me too.

A: Did you see the football match on TV last night?

B: No, I didn’t have time. Was it good?

A: It was very good. The local team won. Football is popular here.

B: That’s right.

A: What do you think of local food?

B: It’s delicious. Did you enjoy your meal at the hotel?

A: Yes, the food is very good here.

----------------------------------------------------------------------------

Saturday, November 27, 2021
Quiz 6:
A: 1b 2a 3b 4b 5a 6b

B:
1. meaningfully related
2.studied
3.was contain in
4.correctly
5.goal or purpose
6.all over the world
C:
1.univerally
2.consist of
3.mission
4.relevant
5.analyzed
6.appropriately
Vocabs:
entrepreneurs
dormitory
appropriately
Relevant

-----------------------------------------------------------------------------

29/11/2021
Exercise
6B
1.products
2.cash
3.packaging
4.electric
5.share
6.cars
7.color
8.recycle
9.rent
10.room
11.food
12.energy
7A
1.I think there will be more technology.
2.I don't think there will be no aliens.
3.There might be prehistoric animals which will be created in the laboratary.
4.People will live on Mars.

----------------------------------------------------------------------------

30/11/2021
A: Good morning.

B: Good morning, customer services. Huy speaking. How can I help you?

A: There’s a problem with the computer chairs.

B: I’m very sorry to hear that. What’s the problem?
A: I ordered ﬁfteen black computer chairs but I received fourteen white ones.

B: I’m very sorry about the mistake. Can I have your order numbers, please?
A: Yes, it’s HY00634GC.

B: Hmm. We’ll deliver 15 black computer chairs and you can return 14 white ones.
A: When will you deliver them?

B: It might take three or four days.

A: Oh no! We need them tomorrow. I have staﬀ without chairs.

B: I’m very sorry about that.

A: Is there anything you can do about it?

B: I can ask my manager to use express delivery in special cases. One moment… Yes, good news. We’ll deliver them tomorrow.

A: Yes, that's fine. Thanks for your help.

B: You're very welcome. Can I help you with anything else?

A: No, that's all, thank you. Goodbye.
B: Goodbye.

-----------------------------------------

01/12/2021
Exercise
3)
1.is made
2.are paid
3.are used
4.is grown
5.is designed
6.are sold
4)
1.is made
2.aren’t done
3.is produced
4.are given
5.is delivered
6.is bought
5)
We buy all our coﬀee direct from farmers in Colombia.
We visit farms every year.
No dangerous chemicals are used to produce your coﬀee.
We use quality beans for our speciality coﬀee.
The farmers are paid with aguaranteed minimum price for their coﬀee beans.
The beans is delivered to the mill then shipped to our headquarters.
We roast and pack the beans here.
We only sell our fresh coﬀee directly to you.

-------------------------------------------------------------------------

A
1. Adults need the different amount of sleep as teenagers.
2. Teenagers should probably sleep about nine hours every night.
3. Infants need sleeper than adults.
4. People yawn when they are bored or haven’t had enough sleep..
5. Drivers with sleeping problems cause a lot of traffic accidents each year.
6. Coffee cannot help people who have sleep problems.
B 1.seven 2.sixteen 3 cause 4.impair 5.nod off 6.caffeine
C
1.with special knowledge or skills
2.more on some nights and less other nights
3.not having enough of something
4.signs
5.something you must pay back
6.illnesses
D
1.debt
2.expert
3.average
4.disorders
5.deprivation
6.symptoms

---------------------------------------------------------------------------------

6)
1.This model goes faster than others.
2.My phone’s bigger than my last one.
3.My new laptop is lighter.
4.The new car is more spacious than the old car.
5.The GTI model is more expensive than the the standard car.
6.The features are more advanced than for other TVs.
7)
1.better 2.worse 3.cheaper 4.bigger
8)
1.newer
2.more powerful
3.faster
4.more comfortable
5.heavier
6.bigger
7.cheaper
8.smaller

-------------------------------------------------------------------------------

07/12/2021
4D.
2. All Recruit has less oﬃces than Jones Recruitment.
3. Jones Recruitment advertise permanent and temporary jobs.
4. The standard service at Jones Recruitment includes interviews with candidates.
5
We offer the parcels and the large heavy items anywhere in the nation. There is a fixed fee. For 1kg-5kg parcels, the fee includes:
· For the same day, the cost is £22.

· For the next day, the cost is £10-£20.

· For 2 days, the cost is from £3.

· From 3 to 7 days, the cost is from £2.
We also oﬀer contracts for a daily courier service.

Please note: there is a cancellation fee on all orders and an additional fee on items over 5kg.

------------------------------------------------------------------------------------------

Dear ___,

Please ﬁnd attached the customer satisfaction survey you asked us to perform. We compared Travel Care and two other travel companies. Here is a summary of the ﬁndings:

Strengths:

Travel Care has:

- the most knowledgable staff

- the most friendly staff

- the best customer service

Areas of improvement:

Travel Care has:

- the highest price

- the worst value for money

If you have any questions, please let me know.

Best regards,
Huy Nguyen
Market Researcher

---------------------------------------------------------------------------------------

Quiz 2
A:
1a 2b 3b 4b 5c 6a
B:
1.lack of knowledge
2.fall
3.stresses
4.group
5.demonstrates.
6.talking
C:
1. ignorantly
2. stumble
3. illustrates
4. emphasizes
5. stumble
6. bundle

------------------------------------------------------------------------------------

FULL NAME: Nguyễn Công Huy

JOB TITLE: Independent Auditor

LOCATION: Ho Chi Minh City, Vietnam

SKILLS SUMMARY: Motivated, organised and analytical. I have worked on international project teams. I’m a team worker, problem-solving and communication skills.

EXPERIENCE:
Independent Auditor
Deloitte Touche Tohmatsu Limited
Ho Chi Minh City, Vietnam
Mar 2027 - present date
I organise and lead teams, motivate team members, analyse datas, write reports for senior managers and give presentations.

Auditor
CPA Limited
Ho Chi Minh City, Vietnam
Jul 2026 - Mar 2027
I managed a team of auditors.

EDUCATION:

_ Master’s in Auditing

University of Economics and Law

2025-2026

_ Bachelor’s Degree of Auditing (Hons)

University of Economics and Law

2021-2025

---------------------------------------------------------------------------------------------------

21/12/2021

1.

A. They’re trying to sleep.

B. They’re crosing the street.

C. They’re buying umbrellas.

D. They’re talking on the train.

2.

A. The boats are at the dock.

B. The waiters are very calm.

C. The boots are wet and muddy.

D. The ships are out at sea.
3.
A. They’re checking out of a hotel.

B. They’re hopping down the line.

C. They’re trying on shoes.

D. They’re at the checkout line.
4.
A. A picture is hanging on the wall.

B. The basket is empty.

C. There’s a pitcher on the table.

D. The bread is on the plate.
5.
A. He’s walking to the audience.

B. He’s wearing his glasses.

C. He’s pointing at the chart.

D. He’s standing behind the podium.
6.
A. There are bottles on the table.

B. The computer is closed.

C. There are three pictures on the wall.

D. The clock is on the table.
7.

A. The passengers are getting on the plane.

B. The plane is ready to leave.

C. They’re loading the plane.

D. They’re working in the rain.
8.
A. The pens are to the right of the computer.

B. She’s writing on her computer.

C. The scissors are in the hand.

D. She’s talking on the phone.
9.

A. The rose is quite large.

B. The tables are in rows.

C. They’re facing the screen.

D. The tables are empty.
10.

A. The farmer is working hard.

B. The doctor is walking home.

C. The pharmacist is talking on the phone.

D. The patient is looking for help.

----------------------------------------------------------------------------------------------

22/12/2021

1.It’s raining, isn’t it?

A.    Yes, he’s running very fast.

B.    Yes, you should take an umbrella.

C.    Yes, they’re training in the gym.

2. When may Mr. Kim return?

A.    He should be back this afternoon.

B.    Yes, turn left here.

C.    Return your book to the library.

3. Why hasn’t the meeting started?

A.    They’re waiting for the director to get here.

B.    I enjoy the meeting on 2.

C.    Thanks. But I never eat meat.

4. Do you come by bus or by subway?

A.    By subway. It’s much faster.

B.    The waiter will bus the table.

C.    Yes, I like the bus.

5. How much does it cost to park here?

A.    My car is new type.

B.    It’s too dark in here.

C.    Only 5 dollars today.
6. Do you want to play the tennis this weekend?

A.    Yes, there are ten of us.

B.    I can’t. I have to work.

C.    No, I didn’t.

7. This is the great restaurant.

A.    I’m ready to take a rest now.

B.    The waiter is bringing a menu.

C.    I like it too. We should eat here more often.

8. John doesn’t work here anymore, does he?
A.    No, thanks. I don’t want anymore.

B.    No, I haven’t heard about any new work.

C.    No, he retired last year.

9. Where do you keep in the paper?

A.    You can sleep in this room.

B.    In next closet over there.

C.    I’m printing it out, now.

10. What time is your dentist appointment?
A.    I have a bad toothache.

B.    At 2:30.

C.    It was a real disappointment.

11. Who did you have dinner with last night?

A.    Some friends from work.

B.    It’s a lot …

C.    It was a delicious meal.

12. Whose computer is that on the desk?

A.    I have a computer.

B.    Yes, it’s here.

C.    It’s Sarah.

13. The photocopy machine isn’t working.

A.    The photocopy machine isn’t here.

B.    I’ve been working here for quite a while.

C.    We’ll have to call a repair person.

14. Would you call Dr. Smith's office and cancel my appointment?

A.    Certainly, I’ll call right way.

B.    Yes, I can show her for you.

C.    No, this isn’t a doctor office.

15. Who’s reponsible for odering new supplies.

A.    Paper pens in envelopes usually.
B.    Mrs. Brandertdatt.

C.    Here was a big surprise.

16. Could you cash the check for me?

A.    That was the rash decision.

B.    I’m sorry. I don’t have any more money.

C.    I’ll check it for mistake.
17. How many notebooks should I get?

A.    We’ll need about 50.

B.    I know it’s a good book.

C.    Don’t get them wet.

18. Where can I buy some stamps?

A.    Stamps are very expensive.

B.    You should mail the letters today.

C.    There’s a post office on the corner.
19. Where did you buy that suit?

A.    The ban is too long.

B.    At the store downtown.

C.    It’s not an expensive suit.

20. Do you know what time the flight leaves?

A.    Yes, I do.

B.    The train leaves at 1 o’clock.

C.    At 3:20 from Gate 11.

# data[].attributes.body
1. What are your working hours ?
2. Does your office have enough workspaces ?
3. Does your office have an area for relaxing ?
4. Do you use the gym ?
5. Where is the kitchen area ?
6. What time do you start work ?
7. When does your day finish ?
8. Does your company have a park ?

29/10/2021.
1. Maria - Sale Manager from Spanish
- visit clients
- work with the local sales teams
- plan the meeting
- do research
- analyse data
- write reports
2. Josie - Admin Assistant
- help sales team
- process orders
- make call
- write emails

Name: Hoàng Minh Đức
Office: Vietnam
Job: Police
Departertment: Economic police
Activities: I work with the economic police. we check for fakes and keep smugglers.

1-11-2021
B/1.many
2.any
3.a lot of
4. a lot of
5.any
6.many
C/
1.a,some
2.some,some
3.a,a
4.an,a
5/
1.many-c
2.much-b
3.many-d
4.much-e
5.much-f
6.many-a

2-11-2021
Cappuccino: pha chế từ sữa nóng, sữa sũi bọt và Espresso với lượng nước gấp đôi.
Latte: café sữa.
Flat white: kết hợp giữa Espresso và sữa tươi đánh nóng với lớp bọt rất mỏng phía trên.
Americano: Espresso pha loãng với lượng nước gấp đôi.
Espresso: nước nóng từ 90 đến dưới 100 độ C, dưới áp lực đẩy, nước chảy qua bột cà phê được nén chặt và đổ thẳng ra cốc.
scrambled eggs: trứng khuấy (trứng đánh trong lòng chảo nóng nhẹ, thường có muối, bơ...).
Omelettes : trứng ốp la

ROLE PLAY:
A: Eco Boxes. Jonh speaking. How can I help you?
B: Hello. My name's  Nguyen Thi Thao Uyen . I'm calling from Trump  restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Ok, it's N-G-U-Y-E-N . It's pronounced "Nguyen".
A: Can I have your CNR?
B: It's 05-27-34-16-22.
A: Thank you. How can I help you?
B: I'd like to order some of your beef steak and burger boxes but I can't see the prices in the online catalogue.
A. I see. Do you have the product reference number?
B: Yes, BTK01 and BBB03. How much are the two boxes ?
A: The BTK01 costs 4 pounds for each box, 20.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 25.60 for 100 boxes.
B: What are their colors ?
A: Blue and white.
B: And how much doess delivery cost ?
A: It's 7.00 pounds for all orders under 50 pounds and free of charge over 50 pounds. How many boxes do you need ?
B: 200 of the white BTK01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow ?
A: Of course, I'll put your order on the system. Wait a second.
OK. The total cost is 95.00 pounds. Delivery is free for your order. Can I help you anything else?
B: No, it's ok. Thank you for your help. Goodbye.
A: Thanks for your order. Have a nice a day. Goodbye.

3-11-2021
1. There aren't any deliveries today.
2 There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception

Dear  Liudvila Kuliesiene,

Thank you for your enquiry.

There isn't any discount for a large order,but there are delivery charges.There is a charge for orders under €100 .Delivery is free of charge for orders of €100 and overs.Click hêre for dilivery charges.

Please contact us  you have any questions.
Regards,
Customer Services teams.

1. f - 2.d - 3.e - 4.a - 5.b - 6.g - 7.h - 8.c
ROLEPLAY
A: Eco Boxes.Anna speaking. How can I help you?

B: Hello, my name is  DUC. I'm calling from Supper Sun sushi restaurant.

A: Sorry, can you spell your surname for me, please?

B: Yes, it's DUC. It's pronounced 'DUC".

A: And the name of the restaurant?

B: It's S-U-P-P-E-R S-U-N .

A: Thank you, Mr Duc .Can I have your CRN?

B: Erm, what is my CRN?

A: It's your customer reference number?

B: Ah, yes, it's 0962904868

A: Thank you. How can I help you?

B: I'd like to order some of your new takeaway boxes but I can't see the prices in the online catalogue.

A: I see.Do you have the product reference numbers?

B: Yes, I have them here – SUB01 and SUB02 .How much are the two boxes?

A : The SUB01 costs twenty pounds fifty for twenty-five boxes. The SUB02 costs thirty pounds for twenty boxes .

B: So that's twenty pounds for small salad and sushi box and thrity pounds for the large size

A: Yes, that's right.

B: What are the two colours?

A:White and green

B: And how much does delivery cost?

A: It's 6 pounds delivery for orders under forty pounds and free of change over 40 pounds
How many boxes do you need?

B: One hundred small white boxes and two hundred big white boxes. Can you deliver by tomorrow?

A: I'm very sorry, we can't.We need two working days to delivery.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B How much is that in total?

A: The total cost is 80 pounds including tax.
Delivery is free of charge for this order.
Can I help you with anything else?

B: No, that's fine.
Thank you for your help.
Goodbye.

A: You're welcome.
Goodbye.

WEDNESDAY, 10/11/2021
Dear Anthony,

Welcome to the team! Here is a summary of last year’s sales report. At the start, we also spent €16,000 on advertising and this won a lot of new business in North America, made progress in areas with lots of competition especially in Japan and in the South Korae.
Besides, we face challenges like no growth of export business because sales targets not hit in Europe and some customers didn’t buy new product immediately.
However, we made good relationships built with new customers in Europe last year, we can increase sales in ﬁrst six months this year.Our goal hire more Sales Reps to sell new products in Europe
Overall, it was a great year. I look forward to next year.
Regard,
DUC

Thursday, 11/11/2021
1.YES
2.NO
3YES
4YES
5 NO
6 NO
WRITE EMAILS

Dear team,

First, we hit our sales target of 600,000 euros and we grew our UK retail business from two to four shops. We also spent 9,500 euros on advertising and won nine new customers.

However,  we made some mistakes and had some challenges . Online business didn't hit its target because we had problems with the online shop. We also didn't grow our export business.

Therefore, we need to spend more on advertising next year and spend money on a new online shop. Besides, we need to hire more sales reps to work in Europe so we can hit our export business. We should improve my problems.

Overall, it was a great year. Well done everyone. I look forward to next year.

Best regards,
Hoang Minh Duc

Thursday - 18/11/2021
Dear Veronika,
How are things going in Zurich? I hope everything is going well.
I'm writing to give you an update on work. The customers meeting was good, but we had two problems with the sales team and suppliers. We need to improve it.
First, we had a problem with Mexico sales. We aren't hitting  out target this month. So I'm preparing for more customer meetings tomorrow.
Sencond, the problem with the suppliers. Roger is managing the computer delivery in Krakow factory, they didn't have enough computer for our and we can't contact him. We need sixty computer but he supplies 40 computers. I'm trying to find twenty more computer.
Best regards,
Alica

22/11/2021
Excecise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4.are't going to provide
5. aren't going to launch
6.is going to have

Excersise 6
1. How big is the exhibition hall going to be?
2.Are we going t provide any freebies?
3.When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures?
--------------------------------------------------------------
A: Good morning, Wallace Hotel. This is ... speaking. How can i help you?
B: Hello, Can I speak to Angela Mulligan, the Assistant Manager?
A: I'm so sorry, she's not available right now. She's in a meeting at the moment. Can I take a message?
B: Of course, Can you tell her ... phoned about our conference next week ?
A: Yes, Certainly. Can you spell your name for me, please?
B: Sure, it's Duc, that's D-U-C and my surename is Hoang, that's H-O-A-N-G
A:Thank you Mr DUC, And it's about the conference next week ?
L: That's right. On Friday the 3rd of December.
A: And what 's your company name?
L: It's Tesla. That's T-E-S-L-A
A: Thank you.Can I have your phone number?
L: Yes,My number is 0866007870
A: So, that's 0866007870. I'll give her your message Mr DUC
L: Thank you very much.

formal invitation
1- like.     2- join.     3-Would
4- much.    5- invitation.    6- like.
7- very.   8-because
9- want.      10- invitation

--------------------------------------------------------------PRACTICE TEST:
thank you very much for the dinner invitation. Iam very sorry but I cannot come because I have an evening flight.
I look forward to meeting you on 26 November.

Best wishes,
DUC

INFORMAL:
Thanks! I'll be there. Where? What time?

--------------------------------------------------------------
SPEAKING:
A: Good morning, I’m A

B: Good morning,
Customer Service, B speaking.  How can I help you?
A:There's a problem with my computer chairs. I oder 15 black computer chairs but I recived 14 white computer chairs, so I want change it

B: I'm sorry to hear that.
Can I have your order number, please?
A: Yes, it's HY00634GC.
B: That's HY00634GC
I see you ordered 15 black com puter chairs
A: Yes, that's right, but we received the wrong model
B: I'm very sorry about the mistake.
We'll change those for you.
A:When will you deliver them?
B: It might take three to four days.
A: Oh no!
We need them tomorrow
We have a lot of work here.
B: I understand this is important for you. I'll talk to my manager.
One moment, please.
OK.
I can send them tomorrow.
A: Thank you!
B: Can I help you with anything else?
A: No, thank you for your help.
B: You're very welcome.
Goodbye.
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A. These sentences are false. Complete the new sentences with correct information.

1. Adults need the same amount of sleep as teenagers.

Adults need seven to eight hours a night is generally enough, although the exact amount is different for each person.

2. Teenagers should probably sleep about six hours every night.

Teenagers should probably sleep about nine hours of sleep a night.

3. Infants need less sleep than adults.

Infants need about 16 hours a day, are the only age group that needs more sleep than teenagers.

4. People yawn when they are bored.

People yawn when they haven’t had enough sleep.

5. Drivers with sleeping problems cause a few traffic accidents each year.

Drivers with sleeping problems cause by sleep deprived people.

6. Coffee helps people who have sleep problems.

Coffee  cannot help people who are sleep deprived.

B. Fill in the blanks with these words.

Sixteen        impair               cause                caffeine              seven                          nod off

Every day, adults should get at least (1)  seven  hours of sleep while infants need around (2) sixteen hours of sleep. Sleep disorders can (3) cause    serious problems. Not sleeping enough can (4) impair  your ability to make decisions. People who (5) nod off while they are driving might have a traffic accident. (6) Cafeine cannot solve sleep problems.

C. Find the words in bold in the text. Circle the correct definitions.

1. Experts (par. 2) are people with special knowledge or skills / who are not paid for their work.

2. If you sleep for an average (par. 3) of six hours a night, you sleep for exactly six hours every night /

more on some nights and less other nights.

3. Deprivation (par. 4) means having enough of something / not having enough of something.

4. Symptoms (par. 4) of an illness are the signs / causes of the illness.

5. A debt (par. 5) is something you must pay back / a special advantage.

6. Disorders (par. 6) are illnesses / accidents.

D. Fill in the blanks with the words in bold from C. Be sure to use the correct forms.

1. Sandy took out many loans for medical school, so it will take him a long time to pay off his dept.

2. I want the advice of an experts, so I hired the best lawyer in town.

3. The average  temperature in San Francisco during the summer is 17 degrees.

4. That medical practice takes care of people with eating disorders

5. Food deprivation is a big problem in many African countries.

6. Common symptoms of the flu include fever, sore throat, and pain.
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We offer  parcels & large and heavy items everywhere in our nation. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds for all items for same day. The fixed fee includes collection and recorded delivery. Moreover, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We charge  10-20 pounds for next day delivery of  iteams between 1kg  and 5kg. We also offer daily courier service contracts with the monthly or yearly fee. There are some additional fees such as administration fee for contract agreement for daily courier service, cancellation fee and the fee for items over 5 kilos.
------------------------------------------------------------

Dear ___,

We compared Travel Care to two other business travel agents to see who was the most reliable and who had the most satisﬁed customers.

Here is a summary of the ﬁndings:

Strengths:

Travel Care has:

- Staﬀ knowledge

- Staﬀ friendliness

-  The Best Customer service

Areas of improvement:

Travel Care has:

-Price and discounts

-Value for money

If you have any questions, please let me know.

Best regards,
Minh Duc
Market Researcher

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3
1. has worked..started
2. was...has had
3. studied....have designed
4. has been....went
5. have managed....worked

4.
1. finished...has spended
2. have written.....started
3. has worked...produced
4. has organised....helped

5.
1. have worked
2. have managed
3. motivated
4. have trained
5. was
6. interviewed
7. recruited
8. helped
9. had
10. prepared
11. analysed
12. wrote
__----------------------------------------------------

Full name: Hoang MINH DUC
Job title: Sports director
Location: Ho chi minh city, Vietnamese

+Current Job:Sports director
Hoang anh gia lai JMG, Pleiku city, VIETNAMESE
FEB 2021- present day .
I am responsible for special projects for club.I recurit students, consult with organiztion's leadership and do projects with other departments. I participate in transfer windows to bring in the right players for the club.

+Exprience:
_Having knowlegde about sports since 2018
_Went to training of FIFA in 2019
_Join the coure of FIFA 2020
_Coach U15
+Education:
University of physical education and sports
2016-2020