# data[].attributes.attachment_link.title
FINAL REPORT INTERNSHIP_WAN NORHAFIKAH BINTI WAN ROSDY (H18A0664)

# data[].attributes.attachment_link.title
LOG BOOK INTERNSHIP WAN NORHAFIKAH BINTI WAN ROSDY

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

From today to 4th July, we only focus on VIP group services. Among the tasks that need to be performed during their stay at BRR is to ensure that all their needs are met. Among the challenges faced during the arrival of the VIPs was that the Wi-Fi did not work well and also the monkeys who liked to enter their rooms. However, this matter can be handled well by BRR staff

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

From today to 4th July, we only focus on VIP group services. Among the tasks that need to be performed during their stay at BRR is to ensure that all their needs are met. Among the challenges faced during the arrival of the VIPs was that the Wi-Fi did not work well and also the monkeys who liked to enter their rooms. However, this matter can be handled well by BRR staff

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

After a super busy day, today we focus on preparing the outstanding quotation and getting ready to welcome the arrival of group booking on 9th July 2022. Among the things that need to be done today and tomorrow are

1. Apply permit
2. Rooming list
3. Create reservation
4. Issues quotation

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Today we focus on preparing the outstanding quotation and getting ready to welcome the arrival of group booking on 9th July 2022. Among the things that need to be done today and tomorrow are

1. Create reservation
2. Issues quotation

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Today task is  I was also assigned to arrange a greeting card to be placed in each of these VIP guest rooms.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Check out things to do and be prepared before VIPs come to BRR

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Check out things to do and be prepared before VIPs come to BRR

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

From today to 4th July, we only focus on VIP group services. Among the tasks that need to be performed during their stay at BRR is to ensure that all their needs are met. Among the challenges faced during the arrival of the VIPs was that the Wi-Fi did not work well and also the monkeys who liked to enter their rooms. However, this matter can be handled well by BRR staff

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

From today to 4th July, we only focus on VIP group services. Among the tasks that need to be performed during their stay at BRR is to ensure that all their needs are met. Among the challenges faced during the arrival of the VIPs was that the Wi-Fi did not work well and also the monkeys who liked to enter their rooms. However, this matter can be handled well by BRR staff

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

From today to 4th July, we only focus on VIP group services. Among the tasks that need to be performed during their stay at BRR is to ensure that all their needs are met. Among the challenges faced during the arrival of the VIPs was that the Wi-Fi did not work well and also the monkeys who liked to enter their rooms. However, this matter can be handled well by BRR staff

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

From today to 4th July, we only focus on VIP group services. Among the tasks that need to be performed during their stay at BRR is to ensure that all their needs are met. Among the challenges faced during the arrival of the VIPs was that the Wi-Fi did not work well and also the monkeys who liked to enter their rooms. However, this matter can be handled well by BRR staff

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - F&B

05:50 AM - Punch card

Today, while I was in the F&B Department, Mr. Husni assigned me to setup Hornbill Restaurant and also provide juice cups, coffee cup, some water dispenders, dinner plate, dessert plate, and also cutlery.

02:00 PM - Punch card

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.body
DEPARTMENT - FINANCE

08:45 AM - Punch card

Today the task of being in the Finance Department this week is to help Encik Asri in Gerik, which is to pay bills that need to be paid by BRR, for example TNB bills, water bills and also Unifi bills. This bill is a bill that must be paid every month. In addition, I was also assigned to deposit checks using a check deposit machine at Maybank.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Today, I was assigned to the Front Office Department to help Mrs. Abby handle 2 group bookings from VIP guests.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Today, I was assigned to help Mrs. Abby in the Front Office due to the arrival of 2 VIP groups from Taylor University for 3 days 2 nights of 50 people and also ambassador groups from several countries such as Britain, France, Australia and also the royal family of Perak of 25 people. We need to make careful preparations to be carried out to ensure their vacation trip goes smoothly

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Today, I was assigned to do a hostel inspection for the decoration crew to come to do their job here. They were hired by Belum Rainforest Resort to do the work of beautifying the resort area before the arrival of the VIPs.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Today, among other tasks that need to be done is to prepare a rooming list for the two booking groups and also provide food tags to label each food provided by the Kitchen Department

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

05:50 AM - Punch card

Today’s shift is 6 a.m. to 2 p.m.
The main role assigned on this shift is to prepare breakfast.  The breakfast menu is also determined by the Chef.

Today's menu is
1. Fried Mee
2. Hashbrown
3. Beanbaked
4. Chicken Sausage
5. Fried rice
6. Nasi lemak with condiments

In general, this menu is more or less for each group.  However, we also pay attention to the guest's favorite food and prefer the guest's favorite food to achieve maximum service satisfaction to the guest.

02:00 PM - Punch card

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.body
GOTONG ROYONG

08:45 AM - Punch card

The task given to all employees today is to clean the Pavillion which is one of the meeting rooms owned by BRR. However, it has not been used for a long time. Among the tasks performed are

1. Clean the Pavillion
2. Mow the grass
3. Wash the toilet
4. Sweep the leaves dry

05:00 PM - Punch card

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.body
DEPARTMENT - FINANCE

08:45 AM - Punch card

Today, while I was in the Finance department, I was required to understand some basics about BRR finance and also create revenue breakdown according to some attachments given

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - F&B

01:50 PM - Punch card

Today, I being in the F&B department, I was assigned to prepare cutlery at each dining area for guests at Villa Tanjung Wan.

10:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - F&B

01:50 PM - Punch card

Today I was also assigned to be in the F&B department and need to serve guests at Villa Tanjung Wan. Among the things that are done are

1. Arrange the cutlery in order
2. Wash used dishes
3. Pick up a plate that is ready to use

10:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

05:50 AM - Punch card

Today, I was assigned to prepare breakfast as well as lunch. There are some guests who do not follow the trip to Royal Belum. So, we will provide lunch to the guest.

Among the tasks I do today are

1. Clean chicken and fish
2. Wash the salad
3. Cut the fruit with deco

02:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

05:50 AM - Punch card

Today, I was assigned to help prepare breakfast. Guests will check out at 12:00 PM. However, after breakfast they will enjoy the nature wallk with Arborist.

Breakfast can be enjoyed at 07:30 PM, however, guests arrive early because they have just finished exercising and continue to Hornbill Restaurant to enjoy a meal.

The breakfast menu this time is

1. Fried Rice
2. Nasi Lemak
3. Mee Goreng
4. Hashbrown
5. Fried Eggs (Live)
6. Fruits
7. Cake

02:00 PM - Punch card

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.body
DEPARTMENT - KITCHEN

08:45 AM - Punch card

The task today is to prepare tea break and ingredients for dinner because the guest will check in at the Resort at 3 pm.

Among the things that need to be done is:

1. Cut onions
2. Cleaning dishes such as chicken, lamb and fish.

In addition, I also learned some fruit cutting techniques with some fruit decorating techniques from Chef Amir.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

05:50 AM - Punch card

Today is the third day for guests at Villla Tanjung Wan. So, we need to prepare breakfast. The breakfast menu will usually be chosen by the chef on duty, among the menu served this morning is

1. Nasi Lemak
2. Bean Soup
3. Hashbrown
4. Fried noodles

The prepared dishes will be brought from Hornbill to Villa Tanjung Wan to be served.

02:00 PM - Punch card

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.body
DEPARTMENT - KITCHEN

01:50 PM - Punch card

Today's task is to prepare tea break and dinner for guests.

The tea break menu this time is

1. Fried Samosa
2. Fried Popia
3. Fried Bihun
4. Mamak Fried Mee
5. Assorted Malay Kuih

Next, in for dinner, I prepare salad, cut fruits like Watermelon, Honey Dew, Green Apple and also  Orange.  In addition, I also cut the cake to be served to the guest.

10:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

08:45 AM - Punch card

On this day, guests will enjoy a meal at Hornbill as the guests present stay in several residences such as Azlanii, Chengal and also Kampung House.

The meal time order for the 3D2N package is as follows

Breakfast @ 07:00 AM
Lunch @ 01:00 PM
Tea Break @ 04:30 PM
Dinner @ 07:30 PM

Menu dishes will be available in the buffet.

Today's task is to prepare Tea Break and Dinner to the guest. This is because, today is the first day the guest is at Belum Rainforest Resort.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

01:50 PM - Punch card

Today's task is the same as yesterday's task which is to prepare tea break and dinner. New guests will check in today after the group guest checks out. The menu provided is the same.

10:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

01:50 PM - Punch card

Today's assignment is also the same as the last 2 days.

The main role of working shifts from 2 to 10 pm is to focus on the preparation of tea break and dinner.

In addition, the menu provided is the same unless there is a vegetarian guest.  So, the Chef needs to change the menu a bit to suit these guests.

10:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today, guests of Villa Tanjung Wan will check out. The job as a housekeeper, Kak Nor and I will straighten the linen, which is to remove the bedsheets, duvet covers, and pillowcases that have been used by the guest to be sent to the laundry.

This task is done after the guest checks out of the Villa.

05:00 PM - Punch card

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.body
DEPARTMENT - KITCHEN

05:50 AM - Punch card

Today was my first day assigned to the kitchen department. Today's task is to prepare breakfast for the guest. I was on duty from 6 AM until 2 PM.

Among the things that need to be done is to prepare the ingredients according to the set menu. Usually, for breakfast, we will prepare 4 to 5 buffet dishes. Among them are

1. Hashbrown
2. Omelet
3. Fried Rice
4. Mee Goreng Mamak
5. Chicken Sausage
6. Chicken Ham

In addition, among the water dishes provided are

1. Coffee
2. Tea
3. Orange Sunquick

And also provided some desserts such as fruit.

02:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

05:50 AM - Punch card

Today is also to prepare breakfast. The menu this morning is Nasi Lemak and Mee Goreng. I was asked to help Chef Amir and Chef Syuk to prepare this dish by helping to prepare the necessary ingredients.

The guest's favorite menu today is Nasi Lemak plus eggs.

02:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - MAINTENANCE

08:45 AM - Punch card

Today is my first day in the Maintenance department. The department is headed by Mr. Suffian. Today's task is to check the hot water tank at Villa Tanjung Wan.

We needed to climb to the rooftop where the water tank was placed. At this introductory session, Nabil and I asked some questions and ways to resolve this issue.

The problem is that hot water cannot be channeled to the toilets of every room in the Villa. This needs to be repaired before the guest arrives at the Villa for their comfort.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

01:50 PM - Punch card

Today's task is to provide tea break and dinner to guests at Villa Tanjung Wan. My job was to prepare the ingredients for the Mapley Chicken and Fish Curry menu.

Both of these menus will be served at dinner later.

If the guest is at Villa Tanjung Wan, we will cook at Hornbill Restaurant first. Once the meal is ready, we will take the meal to Villa Tanjung Wan to be prepared. The kitchen at Villa Tanjung Wan is only for serving and washing used utensils.

10:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - KITCHEN

01:50 PM - Punch card

Today's task is to provide tea break and dinner to guests at Villa Tanjung Wan. For information, guests will start tea break at 4:30 PM while dinner can be enjoyed by guests at 7:30 PM.

Therefore, we need to prepare the meal 2 hours in advance from the time it needs to be served because it needs to take time to be served to the guest in a mini buffet.

10:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSKEEPING

08:45 AM - Punch card

We continued the task yesterday at Villa Tanjung Wan (VTW) which is to clean 7 rooms in VTW. Among the tasks performed are

1. Sweep the floor in each room
2. Wipe furniture, lights and televisions in each room
3. Clean the fan
4. Wash the toilet

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Today, I am continuing yesterday’s task of doing data analysis. In addition, guest data has been divided into several categories, namely:

1. Package
2. Room rate
3. Booking
4. Promotion

This category is very important to determine the appropriate answer can be given to the guest.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

08:45 AM - Punch card

Today’s task is to list as many inquiries from the guest. From these inquiries, we need to list some types of questions that are frequently asked by the guest.

We have provided questions and suggested answers for the FAQ.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today I was assigned to the housekeeping department. I started by tidying up Villa Santubong because the guest will check in on 19th May 2022.

Villa Santubong requires us to regularly sweep the floor and wipe the furniture because dust is easily sticky. Among the tasks performed are:

1. Sweep the floor
2. Mopping the floor
3. Wiping furniture
4. Wash the toilet

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today, I started the routine as housekeeping by tidying up Tualang 2 rooms, after finishing, we tidied up Pulai and also 3 Chengal rooms.

After finishing, Kak Coh and I went to Villa Santubong to put on bedsheets, duvet and duvet covers. In addition, I also learned to make swans using towels.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today, Kak Coh and I have to tidy up Villa Santubong because the guest will arrive today. The thing to do is

1. Sweep the floor
2. Mop the floor
3. Wiping furniture
4. Check electrical equipment can be used
5. Make sure the aircond works properly.

At 5 PM, guests arrive at Villa Santubong and we serve them with a welcome drink and tea break that has been provided.

6:20 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today, Kak Nor and I have to tidy up Villa Tanjung Wan because the guest will arrive today. The thing to do is

1. Sweep the floor
2. Mop the floor
3. Wiping furniture
4. Check electrical equipment can be used
5. Make sure the aircond works properly.

In addition, I also make plating and arrange plates, spoons, and forks according to Mr. Husni's instructions on how to arrange properly.

At 3 PM, guests arrived at Villa Santubong and we served them a welcome drink. At 4 PM, a tea break is ready to be served for them to eat.

At 7 PM, we prepare dinner for guests. Guests come down and start their dinner at 7:45 PM

10:30 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today, on duty as housekeepers, Kak Nor and I will touch up a bit of the room and make sure all the rooms are in good condition. This task is done during the guest the trip to Royal Belum with the recreation team.

The guest will return to the Villa at 3 PM, this is a free and easy session. At 4 PM, we will serve a tea break for guests to enjoy, and also they will enjoy dinner at 8 PM.

10:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today we are still cleaning Villa Tanjung Wan, but today, we touch up the living room, the task begins with:

1. Wipe dining tables and chairs
2. Clean and wipe luxury lights in VTW
3. Sweep the floor
4. Vacuum the dust in the sliding door gap
5. Use ridsect if too many insects are damaging Villa property
6. Vacuum the carpet

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today I helped the kitchen to buy necessities for guests who will follow the houseboat trip from 11th May to 13th May 2022 which is 3 days 2 nights.

Among the items purchased were wet and dry items. The importance of focusing on buying necessities is to ensure the smooth running of the houseboat trip. This is because, in the middle of the lake, we have no source if there are not enough necessities.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today, we were attended by the Chief Operating Officer (COO) namely Mrs. Mazrita. We need to present the assignments that have been assigned to us in groups.

The task given is that we need to promote this resort to the public and also bring profit to the resort.

After the presentation was over, the housekeeping team and I cleaned Tualang’s room by doing a regular routine.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today's task is to clean Kampung House - Tualang. Kampung House has 3 types, namely:

1. Meranti - 3 Bedrooms (1 unit)
2. Pulai - 2 Bedrooms (1 unit)
3. Tualang - 1 Bedroom (4 units)

Among the things that need to be done during the cleaning process are

1. Clean the fence, ie in the windows, doors, and in the crevices of the walls where insects are likely to be there.
2. Sweep the floor and clean the lizard droppings on the floor
3. Wipe all furniture and appliances in the room
4. Put on the bedsheet, pillow, duvet, and duvet cover
5. Scrub toilet bowls, bathtubs, and sinks
6. Mopping the floor

This is a routine as housekeeping.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

We started a housekeeping routine in Kampung House - Tualang 4. The routine is

1. Remove insect nests
2. Sweep the leaves dry
3. Sweep the floor
4. Put on the bedsheets and pillow case
5. Wash the toilet

Upon completion, we moved to the houseboat to remove the bedsheets that had been used by the guest. The houseboat trip ended at 2pm this afternoon.

After that, we moved to Chengal room 2008 to do the housekeeping routine as the guest will arrive tomorrow.

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT -FRONT OFFICE

08:45 AM - Punch card

Today's task is to analyze guest data that is inquiries from guests. This data will be taken from:

1. Facebook
2. Website
3. WhatsApp
4. Email

This data analysis was performed to provide FAQ. This can make it easier for guests if they have questions that most guests ask. In other words a favorite question.

Due date: 17 May 2022, Tuesday

05:00 PM - Punch card

# data[].attributes.attachment_link.title
Cream Perayaan Vektor Ilustrasi Selamat Hari Raya Idul Fitri Video

# data[].attributes.attachment_link.title
Cream Perayaan Vektor Ilustrasi Selamat Hari Raya Idul Fitri Video

# data[].attributes.attachment_link.title
Cream Perayaan Vektor Ilustrasi Selamat Hari Raya Idul Fitri Video

# data[].attributes.attachment_link.title
Cream Perayaan Vektor Ilustrasi Selamat Hari Raya Idul Fitri Video

# data[].attributes.attachment_link.title
Cream Perayaan Vektor Ilustrasi Selamat Hari Raya Idul Fitri Video

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today was the first day I was transferred to the housekeeping department. The housekeeping job is generally to clean and tidy the room for the use of the guest who will check in.

Mrs. Norsiah (Kak Nor) will teach me about housekeeping in more depth. Today's task is to tidy up the houseboat. This is because the guest will check in on 7th May until 8th May 2022 which is 2 days 1 night.

Among the tasks today are

1. Sweep the room floor on the houseboat
2. Put on bed sheets
3. Remove the net
4. Check for lizard and insect droppings

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - HOUSEKEEPING

08:45 AM - Punch card

Today, we returned to the houseboat to do a touch up before the guest arrived at the resort. Among yesterday's task extensions are:

1. Clean the fan
2. Washing the toilet
3. Sweep the floor
4. Mopping the floor
5. Make sure all lights work

After finishing the task on the houseboat, we moved to Villa Tanjung Wan (VTW) to do the cleaning. The tasks I do at VTW are:

1. Sweep dry leaves on the balcony
2. Sweep the living room

05:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, as usual I do my daily routine as a front officer. Among the tasks performed are

1. Contact guests who will come to the resort to get details to apply for a permit to Royal Belum
2. Contact the guest to confirm their trip booking
3. Create a reservation for guests who have been confirmed

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I need to count the stock to be updated to Encik Asri. Among the stocks that need to be counted are:

1. Cap
2. Clothes
3. Mug
4. Bottle
5. Key chain
6. Handcraft

and other retail items. After that, I did my daily routine as a front officer.

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I started my day by doing my daily routine as a front officer. Among the tasks performed are

1. Update the reservation in the Google sheet
2. Create reservation
3. Keep in touch with guests who are still tentative in May for booking confirmation
4. Answer guest inquiries

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, while answering guest inquiries, I also updated a few things in the Google sheet by rearranging the list of guest names by date so that it is easier to be seen and checked by others.

After that, I need to deal with Mr. Chong who wants a houseboat trip on 9th May 2022, however, the houseboat trip is not available on the dates. So, I had to persuade him to change the date of his trip from 11th May to 13th May 2022 and I managed to persuade him.

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I started the day by doing a routine as a front office. I answered questions via WhatsApp and also Website. In addition, I also check emails through a few categories

1. Website
2. Travel agent
3. Online travel agent (OTA)
4. Refund
5. Booking

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I do my daily routine as a front officer. From the beginning I was in this department until now, a few things I can conclude that working as a front office is not an easy thing.

I handled inquiries from potential and returning customers and created reservations and kept confirmed and non-confirmed bookings updated from time to time. I handled the IDB Property Management System software to keep track of reservations and do cashiering duties. My duties also include doing cash drop-off to the Finance Department, keeping informed of rooms with the Housekeeping Department, ensuring rooms are fit for use before customer's arrival, and maintaining the professional and pristine condition of the Front Office since I am responsible for bringing customers to the resort, as well as managing their expectations and needs during their stay.

04:00 PM - Punch card

# data[].attributes.headline
HAVE A GOOD TIME AT ROYAL BELUM - PART 1

# data[].attributes.subject
HAVE A GOOD TIME AT ROYAL BELUM - PART 1

# data[].attributes.body
11:40 AM - Arrive at Belum Rainforest Resort.

11:45 AM - Registration at Hornbill Restaurant. Meet with Mrs. Abby as Front Desk Manager and also Kak Zati as Personal Assistant Mrs. Mazrita, Chief Operating Officer of Belum Rainforest Resort.

12:00 PM - Check in a hostel located 500 meters from Hornbill Restaurant.

Thanks to my family who sent me to BRR - https://drive.google.com/file/d/1IwPj3AOQkLTCnHppPi98MFzlVYZ3F-JZ/view?usp=sharing

Hostel Room -  https://drive.google.com/file/d/1p2QwzoI5hN12Q674mVjDB79FutgJ4-pX/view?usp=sharing

02:00 PM - Welcome remarks from Mr. Musa, Resort Manager, and Mrs. Mazrita, Chief Operating Officer of Belum Rainforest Resort.

02:30 PM - Ice breaking with Belum Rainforest Resort staff at Hornbill Restaurant. Get to know the manager of each department, among them, are:

1. Mr. Musa (Resort Manager)
2. Mrs. Abby   - Front Officer Department
3. Mr. Bob       - Housekeeping Department
4. Mr. Sufian   - Maintenance Department
5. Mr. Ikhwan - Recreation Department

and also some other staff which is Mrs. Tinah, Mrs. Nor, Mrs. Coh, Mr. Husni, Mr. Syukri, Mr. Amir, Mr. Amin, Mr. Jali, Mr. Kahirul (Arborist), Mr. Firdaus, Mr. Wan, Mr. Kodi, and Mr. Suhaimi.

08:30 PM - Watch introductory videos of Belum Rainforest Resort.

09:45 PM - End of session

# data[].attributes.attachment_link.title
Green Cute Minimalist Organizer Desktop Wallpaper

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I started my daily routine by sweeping and removing the web in the retail section.

After that, I started answering guest inquiries and doing other daily routines. Among the tasks performed are:

1. Reply to guest inquiries on WhatsApp and the website
2. Pick up the call
3. Dealing with guest

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I do my daily routine as a front office. In my opinion, as long as I carry out my responsibilities as a front officer, there are several challenges, which are:

1. Control emotions
2. Educate yourself as a professional
3. Do not mix personal and work matters
4. Be a friendly person

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I do my daily routine as a front officer. I also face a number of guests who are of various kinds and need to control the situation well.

In addition, when dealing with guests, we need to manage their expectations. So, when they arrive at the resort, they are satisfied with all the services provided.

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I do my daily routine as a front officer. I also need to revise some quotations at the request of guests who want to change their trip dates.

This process requires me to check whether the date requested by the guest is still available or fully booked. If it is fully booked, the guest will need to change again to another date.

04:00 PM - Punch card

# data[].attributes.body
11:30 AM - Punch card

Today, my shift will start from 12 PM until 8 PM, so, as usual, I have to pack food to take to the bazaar site.

02:30 PM - Depart from the resort to the bazaar
03:10 PM - Arrive at the bazaar and start setting up the trading site to start trading
03:30 PM- Start business
05:45 PM - Sold out and headed back to the resort

The sales revenue today is RM 1,314.00

08:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today there are some quotations that need to be prepared. I also do my usual routine as a front officer. In addition, I also have to answer phone calls from travel agents who want an update on the contract rate from the resort.

However, for some reason, the resort management has not been able to provide a contract rate travel agent yet. So, I need to inform the travel agent in a polite way.

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, I do my daily duties as a front officer. In addition, I also need to contact future guests in May for those who have not confirmed their booking.

Confirm booking means, they have to pay at least 50% of the total package price.

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

I started my morning by continuing yesterday's task of contacting the next guest in May.

If they confirm the booking and make the payment. They need to send me a digital vaccine certificate for the permit process later.

This is because, to visit Royal Belum, we need a valid permit.

04:00 PM - Punch card

# data[].attributes.body
DEPARTMENT - FRONT OFFICE

07:45 AM - Punch card

Today, after doing a daily routine as a front officer. I need to document in Microsoft word the following details to be submitted to the recreation team:

1. Full name
2. Age
3. IC number
4. Screenshot of digital vaccine certificate

The purpose of this matter is to apply for a permit to Royal Belum.

04:00 PM - Punch card