# data[].attributes.headline
Compétence 4: S'assurer de la satisfaction du client

# data[].attributes.subject
Compétence 4: S'assurer de la satisfaction du client

# data[].attributes.headline
Compétence 3: Traiter les retours et les réclamations des clients

# data[].attributes.subject
Compétence 3: Traiter les retours et les réclamations des clients

# data[].attributes.headline
Compétence 2: Mettre en œuvre le ou les service(s) associé(s)

# data[].attributes.subject
Compétence 2: Mettre en œuvre le ou les service(s) associé(s)

# data[].attributes.headline
Compétence 1: Assurer le suivi de la commande du produit et/ou du service 

# data[].attributes.subject
Compétence 1: Assurer le suivi de la commande du produit et/ou du service 

# data[].attributes.headline
Compétence 3: Assurer l'exécution de la vente

# data[].attributes.subject
Compétence 3: Assurer l'exécution de la vente

# data[].attributes.headline
Compétence 1: Assurer la veille commerciale

# data[].attributes.subject
Compétence 1: Assurer la veille commerciale

# data[].attributes.attachment_link.description
présentation de l’entreprise et son marché

# data[].attributes.attachment_link.readable_text
Modalités de la sous-épreuve E33

fidélisation de la clientèle et developpEment de la relation client

Start

1. Présentation de mon action FDRC et ses objectifs

2. Présentation du cadre opérationnel de mon action

3. Ma contribution à l'opération de FDRC

4. Évaluation de mon action FDRC

5. Bilan des acquis

Sommaire

NASSIMISMAILI

Présentation et résultats

Action de fidélisation de la clientèle à Stéphane Plaza Immobilier

Principe de l'action : "Mise en place d'une enquête de satisfaction à la fin de chaque visite de bien ou estimation, afin de recueillir les retours des clients."Cible client visée : "Tous les clients de Stéphane Plaza Immobilier à Brunoy.

Objectifs : Quantitatifs : "Augmenter le taux de fidélisation de X % d'ici la fin de l'année." Qualitatifs : "Améliorer la satisfaction client, renforcer la relation client-agence."

Type d'action : "Enquête de satisfaction client"

zone de chalandise

action de fidélisation de la clientèle et ses objectifs.

+ info

clientèle:

Forme juridique : SARL (Société à Responsabilité Limitée)

presentation des outils digitaux

+ info

offre:

Moyens financiers :

Moyens commerciaux :

Moyens humains :

ma contribution a l'action de fdrc

chronologie de mon action

Ventes au rebond :

Pendant :

Avant :

Informations commerciales recueillies

Maîtrise des outils d'enquête et d'analyse de satisfaction

Compétences en gestion de la relation client (CRM)

Amélioration des compétences en communication écrite et verbale

Bilan professionnel et personnel

Acquis professionnels :

les acquis personnels.

Renforcement de la confiance en soi dans les interactions avec les clients

Développement de l'empathie et de la compréhension des besoins des clients
Amélioration de la capacité à gérer le stress et les situations difficiles

merci de m'avoir écouté

+ info

+ info

+ info

Synthesis and organization

We are visual beings

+ info

Narrative beings

+ info

Social beings

+ info

Digital Beings

+ info

Insert a great video for your presentation

And use this space to describe it. Multimedia content is essential in a presentation, to leave everyone amazed.

Insert cool videos for your presentation

Video 1

Video 2

Insert a great video for your presentation

+ info

Synthesis and organization

A great title

Generate experienceswith your content

A great title

Engage and impressyour audience

A cool title

Measure resultsand experiment

A great title

Make your audienceremember the message

Audio

The tone is usually formal and the vocabulary is technical, so keep that in mind when writing.

This is a paragraph ready to contain creativity, great experiences, and stories.

It is essential to make the relevant checks. Don't let there be a single typo!

This is a paragraph ready to contain creativity, experiences, and great stories.

Inserted Content

Social media

Map

Music

Interactive question

Interactive Question

Interactive question

Pregunta interactiva

Conclusions

An awesome presentation...

It is clear and structured

It tells stories hierarchically

It matches with your audience

It adapts fonts and color to the theme

It includes images and entertains

It represents data with graphics

It uses timelines

It is animated and interactive

It excites the brain

DO NOT overdo the bullet points 🙃​

Describe the problem that you solve and, above all, the reason why your idea is interesting

+ info

Remember to publish!

Write a great headline

Interactivity and animation can be your best allies when creating tables, infographics, or charts that help provide context to information and simplify data for your audience. We are visual beings and find it easier to 'read' images than to read written text.

Write an awesome headline

Showing enthusiasm, flashing a smile, and maintaining eye contact with your audience can be your best allies when telling stories that excite and capture the interest of the public: 'The eyes, chico. They never lie'. This will help you make a match with your audience. Leave them speechless!

Do you have an idea?

With Genially templates, you can include visual resources to leave your audience speechless. You can also emphasize a specific phrase or fact that will be etched in the memory of your audience, and even embed external content that surprises: videos, photos, audios... Whatever you want!

Write a great headline

Interactivity and animation can be your best allies when it comes to creating tables, infographics, or graphics that help provide context to the information and simplify the data for translation to your audience. We are visual beings and find it easier to 'read' images than to read written text.

Write an awesome headline

Interactivity and animation can be your best allies when creating tables, infographics, or charts that help provide context to information and simplify data for translation to your audience. We are visual beings and find it easier to 'read' images than to read written text.

Write an awesome headline

Interactivity and animation can be your best allies when it comes to creating tables, infographics, or graphics that help provide context to the information and simplify the data for your audience's understanding. We are visual beings and it's easier for us to 'read' images than to read a written text.

Do you have an idea?

With Genially templates, you can include visual resources to leave your audience stunned. You can also highlight a specific phrase or fact that will stay engraved in your audience's memory, and even embed surprising external content: videos, photos, audios... Whatever you want!

Do you have an idea?

With Genially templates you can include visual resources to leave your audience speechless. You can also highlight a phrase or specific piece of information that will be etched into your audience's memory, and even embed external content that surprises: videos, photos, audios... Whatever you want!

Write a great headline

Showing enthusiasm, flashing a smile, and maintaining eye contact with your audience can be your best allies when it comes to telling stories that excite and pique the interest of the public: 'The eyes, chico. They never lie'. This will help you make a match with your audience. Leave them speechless!

Write a great headline

With Genially templates, you can include visual resources to leave your audience amazed. You can also highlight a specific phrase or data that will be engraved in the memory of your audience, and even embed external content that surprises: videos, photos, audios... whatever you want!

Do you have an idea?

With Genially templates, you can include visual resources to leave your audience speechless. You can also emphasize a specific phrase or fact that will be etched in the memory of your audience, and even embed external content that surprises: videos, photos, audios... Whatever you want!

Did you know that Genially allows you to share your creation directly, without the need for downloads? Ready for your audience to view it on any device and spread it anywhere.

Did you know that Genially allows you to share your creation directly, without the need for downloads? Ready for your audience to view it on any device and spread it anywhere.

Do you have an idea?

With Genially templates, you can include visual resources to leave your audience speechless. You can also highlight a specific phrase or fact that will be etched in your audience's memory and even embed surprising external content: videos, photos, audios... Whatever you want!

Did you know that Genially allows you to share your creation directly, without the need for downloads? Ready for your audience to view it on any device and spread it anywhere.

Did you know that Genially allows you to share your creation directly, without the need to download it? Ready for your audience to view it on any device and spread it anywhere.

# data[].attributes.attachment_link.description
fidélisation de la clientèle et developpEment de la relation client Start Présentation de mon action FDRC et ses objectifs Présentation du cadre opérationnel de mon action Ma contribution à l'opération de FDRC Évaluation de mon action FDRC Bilan des acquis Sommaire action de fidélisation de la clientèle et ses objectifs.