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Hybris basic navigation
-How to read order information
EGC guidelines
-Policy guidelines
SNOW
-Case creation

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HYBRIS – check refunds and replacements
Relate – Gift cards records.
Snow – The dashboard itself 

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I remember we saw how to view order details in Hybris, also in Snow we were able to customize the lists to view only the information that we require, also saw how to create a ticket during an interaction with a client.

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- Find all the information regarding returns, replacements, and type of order (C&C, C&R, Online Order) in Hybris
- How to create a Gift Card in Relate
- To report any kind of issues in SNOW
-1157 US User Organization Number
-1630 CA User Organization Number

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Relate works for looking up EGC details and blocking/activating them.
HYBRIS is to check the orders and the actions taken on them.
SNOW is our tool to communicate with customers.

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Relate is the platform for all EGC processes.
Hybris is the platform to check all order details, if it was fulfilled, cancelled, replaced, returned or refunded
SNOW is the platform for the agent's productivity

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Katherinne How to check orders in Hybris 

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Katherinne How to check orders in Hybris 

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Fining cases in Service  Now: My groups work
My work my closed work and create new CGB consumer case

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Relate is for Gift Card, everything we need to do and check regarding this topic.
Hybris is for orders, status, replacement, returns and refunds.
Snow is the tool for management.

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Hybris: Order details, how was sent, returns / refunds.

Snow: we can create a new case.

Relate: tool to work on gift cards. We can deactivate cards and merge cards. We could also redeem or reload cards but we don´t do it.

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In RELATE we may found the EGC information, such as balance, redeemed.

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Hybris: Order Management/visibility, replacement/refunds information.
Relate: Gift Cards Management/visibility.
SNOW: Ticket Management tool.

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Hybris works to check refunds, returns and send emails. Relate is the system we use to verify GC, SNOW is the system use to place tickets

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Hybris, we can check any details on the order that has been placed by the consumer

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We can review on hybris who did the refund
Relate is used for gift cards, we cannot reload them
How to change the roles on snow xD from one column to the other