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My first impression about IT management is the process of all resources are managed according to organization's priorities

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Based on this chapter I've learned

1.      Description of IT Management

IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities.

2. Types of Information System Application

Transaction Processing systems

Management information systems

Decision Support systems

Office Automation systems

Expert systems

3. The challenges and Issues in IT Management

IT management Challenges

Controls and environmental factors – Loss of control in highly automated operations can give rise to rapid error propagation

Competitive Considerations – IT organizations are directly on their firm’s critical path to success

People and Organization – IT managers must develop good people management skills and be attuned to these issues

IT management Issues

Using IT to improve productivity, quality, and effectiveness

Creating or maintaining competitive advantage through IT

Redesigning business processes to better support corporate strategy

Critical Areas for IT management

Business Management Issues – Obtain agreement with the firm’s executives on how IT will be managed within the firm

Strategic and competitive Issues – Develop IT strategies supporting the firm’s strategic goals and objectives

Planning and implementation concern – develop plans supporting the firm’s goals and objectives

Operational items – Provide customer service with high reliability and availability

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What is IT Management

Types of Information System Application

IT management challenges

IT Management Issues

Critical Area for IT management

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CHAPTER 2 (People, Organization & Systems Management)

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CHAPTER 2 (People, Organization & Systems Management)

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organization such as an institution or association that has a goal and linked to external environment. System Management basically influenced by network management initiatives in telecommunications.

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CHAPTER 2 (People, Organization & Systems Management)

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CHAPTER 2 (People, Organization & Systems Management)

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What is Human Resource Management

Importance of human resource management

CIO,CTO, and CKO

How technology Reshaping Organization

Reason reshaping

impact technology to organization

Role of it

Type of e-business

Skills for future in IT

General technology skills needed

IT management processes

Type of processes

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CHAPTER 2 (People, Organization & Systems Management)

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CHAPTER 2 (People, Organization & Systems Management)

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Based on this chapter I've learned

1. Human Resource Management (HRM)

What is HRM?

HRM focuses on maximizing and optimizing the performance of employee to achieve the company's goals.

Importance of human resource management?

1. - recruitment(advertising, job description)

2. - selection (Short Listing and interview)

3. - Training (New Skills and improve efficiency)

2. CIO, CTO and CKO

The roles of the Chief Information Officer (CIO) focus on managing infrastructure for the business, which is the internal of the top level of organization.

Chief Technology Officer (CTO) the person that create technology to sell to a customer or someone who handle external such as buyer of client.

Chief Knowledge Officer (CKO) the person that collecting, maintaining and distributed the organization knowledge this can be both internal and external.

3. How Technology Is Reshaping Organization.

Reason or reshaping? To reduce costs, increase productivity and increase quality.

Impact Technology to Organization? Performance and productivity, usability and job enrichment

Role of IT? No longer just serves a business, integral in business strategy, and impact every area of business.

E-Business

1. Disintermediation – Eliminates the middleman, electronic stock trading and forces focus on service differentiation

2. Reintermediation – use of internet to reassemble buyers and sellers in new ways, allows negotiation of prices, warranties, quality and shipping

3. Hypermediation – interactions found via internet transactions, complete, seamless, invisible supply chain to customers

4. Infomediation – Allows technology users to manage large amounts of information, search engines and portals provide for narrowing searches and data mining technology is critical

Skills for future in IT

Business analyst

Change management

Communication

Finance

Project management

General technology skills needed

Application software

Database

Hardware infrastructure/ architecture

Networks and networking architecture

Systems development and programming

4. IT management processes.

IT management is processes to planning. Management control, management of partnerships and project management of IT activities.

1. Strategic level processes – long term

Business strategic planning

Architecture planning

IT strategic Planning and control

2. Tactical level processes – short term

Management Planning

Development Planning

3. Operational level processes – day-to-day

Resource Planning

Service planning

Project management

Resource control

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Along with tactical daily operations, it is important to have an IT strategic Management that takes into account the company's main operation needs and developments in developing the field of IT. Information technology must support the execution of the company's strategies and work flawlessly at that time.

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Issues of strategic management

Strategic issues for Senior Executives

Porter's competitive forces

Micro-environment, Macro-environment and SWOT analysis

The five-forces

What is information System

What is Strategic Information System

Types of Strategy Information System

Function of Strategic Information System

What is value chain

Primary and support Activities of value chain

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Based on this chapter I've learned
1. Issues of strategic management

IT is changing the fabric of our society - shifts power from government to citizens and flow of intellectual property is no longer constrained by national boundaries

IT is changing business - senior executives expert IT to play a central role in streamlining operations and to link customers, suppliers, and employees more closely.

Strategic Issues for Senior Executives

Obtain or maintain competitive advantage

sue the Web to facilitate intra- and inter- organizational linking

Enable decentralized operations with effective central coordination

Develop flexible and responsive infrastructures for the firm

Capitalize on fleeting but critical business information

2. Porter's Competitive Forces

What is Porter's Competitive Forces?

it is a tool for analyzing competition of a business, it draws from industrial organization economics to derive five forces that determine the competitive intensity

Micro-environment - the internet environment of the company such as management, finance, research and development

Macro-environment - all forces that are part of the larger society and affect the micro-environment. includes concepts such as demography, economy, natural forces, technology, politics and culture.

SWOT analysis - strategic planning technique used to help a person or organization identify strengths, weaknesses, opportunities, and threats related to business competition or project planning.

The five-forces

1. Threat of substitutes -  substitute product uses a different technology to try to solve the same economic need.

2. Threat of New Entrants - the threat new competitors pose to existing competitors in an industry

3. Rivalry Among Existing Firms - the major determinant of industry profitability is the level of competition among existing firms

4. Bargaining power of customers - the ability of customers to put the firm under pressure, which also affects the customer's sensitivity to price changes

5. Bargaining power of suppliers - suppliers of raw materials, components, labor and services to the firm can be a source of power over the firm when there are few substitutes.

3. Function of strategic Information System

What is an Information System? - an information system is an organized system for the collection, organization, storage and communication of information.

What is a Strategic Information System? information Systems that are developed in response to corporate business initiative.

Types of Strategic Information System?

1. Financial systems - the basic computerization of the accounting, budgeting, and finance operations of an organization.

2. Operational Systems - help control the details of the business. Usually differs from each types of enterprise

3. Strategic Systems - Strategic systems are those that link business with computer strategic could be a system where new computer technology has been made available to the market.

The function of Strategic Information System?

1. Creating hurdles for the entry of a competitor - a firm uses information systems to supply products and services that are hard to duplicate or that are used primarily to aid highly specialized networks of business.

2. improving marketing by generating database - information system also gives the firms and organization an edge over their competition by generating stronger databases to enhance their sales and marketing tactics.

3. Locking customers and suppliers - it is an essential way of getting the advantage of competition by making the customers and suppliers permanent

4. Lowering the costs of the products - it may help the firms lower their costs and allowing them to give products and services at a much smaller cost than their competitors

5. Leveraging technology in the value chain - the organizations pinpoint the particular activities in the business,  where competitive market strategies can be applied and be more effective.

4. Value chain model

What is value chain? the process by which businesses receive raw materials, add value to the raw materials through various processes to create a finished product

Primary Activities

1. Inbound Logistic - receiving, warehousing, inventory management

2. Operations - Raw materials of finished product

3. Outbound Logistic - Delivery

4. Sales and Marketing - visibility, satisfaction and facilitate

5. Service - Receiving, warehousing and inventory management

Support Activities:

1. Procurement

2. Technology Development

3. Human Resource Management

4. Company Infrastructure