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E-MAIL CONFIRMATION FOR INDUSTRIAL TRAINING PERIOD

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Q&A Regarding Industrial Training - leeyanaestavas@gmail.com - Gmail.pdf

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https://youtu.be/Xvv9dyQ9aPE

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1st February - 31st May 2018
-First and second month as accounting and purchasing assistant
-Third month as Front Officer
-Last of month as Waitress at F&B

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DAY 102 (31/05/2018)
-Last day at Pinetree hotel
Thank you for having me this 102 days of industrial training  😊😘

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DAY 101 (30/05/2018)
-OFF DAY

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DAY 100 (29/05/2018)
-OFF DAY

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DAY 99 (28/05/2018)
-OFF DAY

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DAY 98 (27/05/2018)
-Setting for ramadhan buffet
-Manage abc stall
-Refill creamer,sugar
-Take order and deliver meals
-Wiping table and window
-Here I attach picture of my teammate at F&B

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DAY 97 (26/05/2018)
-Take order
-Clean table
-Delivery meals to guest
-Update menu of ramadhan buffet
-Refill tissue, spoon, and condiment of abc stall
-Help kitchen staff in food preparation
-Refill heating gel
-Manage abc stall
-Here I attach Menu during ramadhan buffet

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DAY 96 (25/05/2018)
-Setting ramadhan buffet
-Update menu for that day
-Manage abc stall
-Refill creamer and sugar
-Assist other staff
-Make sure all condiment is in good condition
-Here I attach picture of Kitchen department during food preparation for ramadhan buffet

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DAY 95 (24/05/2018)
-Setting ramadhan buffet
-Make sure spoon,fork,soup spoon is enough
-Always make sure the condiments of abc is in good condition
-Update menu buffet
-Assist other staff
-Refill tissue,creamer,sugar
-Here I attach picture of ulam-ulaman with condiments

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DAY 94 (23/05/2018)
-Clean table
-Take order
-Deliver order to guest
-Make arrangement of dessert
-Setting for ramadhan buffet
-Refill the creamer and sugar on table
-Manage abc stall
-Make sure the hygience and clean
-Here I attach picture of dessert arrangement by me

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DAY 93 (22/05/2018)
-Setting for ramadhan buffet
-Label the tag name of menu
-Manage abc stall and ice cream
-Assist other staff
-Here I attach picture of chef Aliff during preparation of roti jala for ramadhan buffet

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DAY 92 (21/05/2018)
-Setting for ramadhan buffet
-Label the tag name for each menu
-Clean table
-Manage abc stall and ice cream
-Here I attach picture of my first day during ramadhan buffet

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DAY 91 (20/05/2018)
-Wiping sliding door
-Take order and serve guest meal
-Clean table
-Assist other staff

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DAY 90 (19/05/2018)
-OFF DAY

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DAY 89 (18/05/2018)
-Room service
-Serve buffet breakfast
-Wiping sliding door
-Rounding each level
-Here I attach picture of ramadan buffet preparation

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DAY 88 (17/05/2018)
-Wiping plate, bowl, spoon, fork
-Serve buffet breakfast
-Clean table
-Deliver drink to guest

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DAY 87 (16/05/2018)
-Setting for seminar room at Pinetree1
-Deliver staff meal
-Clean floor and table
-Serve buffet breakfast
-Rounding each level
-Here I attach Pinetree 1 seminar room

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DAY 86 (15/05/2018)
-Serve breakfast
-Take order and deliver meals to guest
-Refill the creamer and sugar on the table
-Arrange tea cup and jug at the rack
-Wiping plate,bowl,spoon and other
-Clean table
-Here I attach soup section with condiments

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DAY 85 (14/05/2018)
-Serve breakfast
-Keep the breakfast buffet in kitchen
-Deliver staff meals
-Take order and deliver guest meal
-Assist other staff
-Here I attach preparation of dessert by Ms Nadia

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DAY 84 (13/05/2018)
-Serve breakfast
-Rounding each level to collect dirty plate
-Wiping plate,bowl,spoon and other
-Wiping sliding door at cafe
-Set up table for seminar
-Here I attach seminar room at level 3 (Pinetree 1) set up

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DAY 83 (12/05/2018)
-Serve breakfast
-Clean the table
-Wiping plate,bowl,glass,spoon and other
-Take order and deliver guest meal
-Setting up seminar room for upcoming event
-Make preparation of event
-Assist other staff
-Here I attach one of function at Pinetree Cafe

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DAY 82 (11/05/2018)
-OFF DAY

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DAY 81 (10/05/2018)
-Wiping window and sliding door
-Clean table
-Take order and serve guest
-Clean floor
-Wiping plate,bowl,glass,and other
-Clean bar and make staff drinking water
-Here I attach  my friends and I during serve guest for function

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DAY 80 (09/05/2018)
-Clean breakfast meal
-Setting seminar room
-Rounding each level
-Take order
-Deliver guest meal
-Here I attach level for seminar room

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DAY 79 (08/05/2018)
-Serve breakfast
-Rounding each level
-Clean table
-Meeting regarding ramadhan buffet
-Here I attach banquet store

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DAY 78 (07/05/2018)
-Rounding each level
-Serve breakfast
-Clean table
-Take order and serve guest
-Deliver staff meal
-Here I attach setting of seminar room

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DAY 77 (06/05/2018)
-OFF DAY

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DAY 76 (05/05/2018)
-Serve breakfast
-Collect breakfast voucher
-Clean breakfast buffet
-Deliver staff meal
-Serve lunch for function and assist other staff
-Wiping spoon,fork,plate, and other
-Take order
-Serve guest
-Here I attach arrangement of dessert for function

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DAY 75 (04/05/2018)
-Serve breakfast
-Clean the table
-Assist other staff
-Store meals after breakfast time
-Wash the dishes
-Make welcome and staff drink
-Wiping plate, bowl,glass, and other
-Keep the fruit slices in refrigerator
-Clean floor
-Here I attach canteen for staff

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DAY 74 (03/05/2018)
-Serve breakfast
-Collect dirty plate
-Rounding each level
-Deliver staff meal
-Wiping plate,bowl,glass, and other
-Clear the table
-Take staff meal from level 2
-Here I attach arrangement of table from outside cafe

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DAY 73 (02/05/2018)
-First day at Food and Beverages department (F&B)
-Working hours for this first week is between 8 am till 4 pm
-The attire must be smart casual with white shirt, black slack ,vest, black shoes, and tuck in the scarf into shirts.
-Every morning, waitress need to rounding each level from level 4 to level 11 to collect dirty plate on the stairs
-Arrange and collect dirty of plate, bowl, glass, and others from guest table
-Make sure there are enough creamer and sugar on table
-For breakfast buffet, the last call is around 9.50 am
-Clean a glass with napkin
-Deliver staff meal at level 2
-Deliver fruit to guest room
-Wiping plate, bowl, spoon, fork, and others. Then arrange them to their place
-Take staff meal at 2pm
-Send dirty towel kitchen to housekeeping department
-Take order and deliver meals
-Here I attach attire for waitress at f&b

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DAY 72 (01/05/2018)
-OFF DAY

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DAY 71 (30/04/2018)
-Today is my last day at Front Office department soon gonna change to Food and Beverages department..thank you all the teammate

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DAY 70 (29/04/2018)
-OFF DAY

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DAY 69 (28/04/2018)
-OFF DAY

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DAY 68 (27/04/2018)
-OFF DAY

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DAY 67 (26/04/2018)
-Check occupancy of room for today
-Make room reservation
-Guide guest for car park lot at the basement and nearby free hotel parkir
-Help in check out process
-Here I attach Pine Tree Hotel building with 11 floor and rooftop

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DAY 66 (25/04/2018)
-Help guest to find a taxi or grab car to reach their destination nearby hotel
-Answer phone call
-Make room reservation
-Key in tourism tax
-Here I attach our teammates work hard for best quality served

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DAY 65 (24/04/2018)
-Make newspaper report
-Answer phone call
-Help guest regarding laundry services and order meals from cafe
-Help check out process
-Here I attach key card room with the type of room (reserved by PNB)

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DAY 64 (23/04/2018)
-Make room reservation
-Answer phone call
-Drop key process
-Key in for room with extra charge such as laundry
-Help in check in process

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DAY 63 (22/04/2018)
-OFF DAY

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DAY 62 (21/04/2018)
-Help in check out process
-Guide job seekers for fill the form of job vacancy at Pine Tree Hotel
-Make key room report
-Here I attach maps of Pine Tree hotel

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DAY 61 (20/04/2018)
-Answer phone call
-Make newspaper report
-Make key card room
-Help in check in and check out process
-Lovely day from Pine Tree Hotel

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DAY 60 (19/04/2018)
-Answer phone call
-Help guest when they asking for room requirements such as extra towel, shower cap, sejadah, shower gel, and others
-Help in check in and check out process
-Make newspaper report
-Here we are from Front Office department

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DAY 59 (18/04/2018)
-Fully booked of room start from 17 April to 26 April 2018 due to Minggu Saham Amanah held at Dataran Batu Pahat
-Help in check in and check out process
-Make a newspaper report
-Key in room with guest
-Here I attach example of feedback form to guest

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DAY 58 (17/04/2018)
-Make a keycards for group booking
-Key in room with guest
-Help in check out process
-Make newspaper report
-Help in check in process
-Answer phone call from guest room

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DAY 57 (16/04/2018)
-Help in check out process
-Preparation of breakfast voucher
-Answer phone call
-Make a room reservation
-Deal with guest regarding room confirmation
-Here I attach key card room

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DAY 56 (15/04/2018)
-OFF DAY

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DAY 55 (14/04/2018)
-OFF DAY

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DAY 54 (13/04/2018)
-OFF DAY

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DAY 53 (12/04/2018)
-Make room reservation
-Answer phone call
-Manage check out and check in process
-Make newspaper report
-Here I attach the room tariff during promotional rate with their term and condition

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DAY 52 (11/04/2018)
-Make newspaper floor report
-Manage check out process
-Identify quotation of room price for government and corporate rate
-Check in process
-Answer phone call
-Here I attach the room price between govenment rate and corporate rate

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DAY 51 (10/04/2018)
-Help in check out process
-Make room reservation
-Calculation of morning shift finance report
-Update newspaper report
-Update key room report
-Update tourism tax
-Here I attach printscreen of make room reservation and editing booking

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DAY 50 (09/04/2018)
-Settle down check out process included refund deposit
-Daily rooms occupied report
-Answer phone call
-After make a reservation, if by call, we need to print booking record. But if by online, no need to print because the details is complete in booking document
-Here I attach floor layout for room with 2 connection room

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DAY 49 (08/04/2018)
-OFF DAY

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DAY 48 (07/04/2018)
-Handling check out process
-Make a room reservation then print the booking record
-Answer phone call
-Here I attach picture of desk and all the tools needed during preparation of room reservation

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DAY 47 (06/04/2018)
-Helping in check out process
-Key in laundry order for today
-Answer phone call from guest
-Calculate for room occupancy report
-Here I attach printscreen of everyday laundry order from guest room

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DAY 46 (05/04/2018)
-Answer phone call from guest regarding room reservation, event, job vacancy, and others
-Helping in check out process
-Prepare a reservation for walk in customer
-Issue pro forma for booking
-Make a reservation room from Agoda.com
-Prepared breakfast vouchers
-Here I attach example of room reservation through INNKEEPER system

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DAY 45 (04/04/2018)
-Helping in check out process
-Make a preparation for group booking include breakfast voucher and key card room
-Answer phone call from guest
-Help guest in room reservation based on availability
-Here I attach picture of Front Office or receptionist at Pine Tree Hotel

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DAY 44 (03/04/2018)
-Learn how to doing check out process
-Study about FO standard operating procedure (SOP)
-Learn how to doing check in process
-Learn to make key room
-Learn to make newspaper report
-Here I attach SOP for FO department

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DAY 43 (02/04/2018)
-Today is my first day as receptionist or known as Front Office (FO) at Pine Tree Hotel
-Introduced myself to other FO staff
-FO is under operation management
-All operation staff is engaged with shift working hours
-This week I'm working from 9 am to 5 pm (8hours without break)

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DAY 42 (01/04/2018)
-OFF DAY

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DAY 41 (31/03/2018)
-Today is my last day at administration department soon gonna change to other department, as Front Office department

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DAY 40 (30/03/2018)
-Fax credit card claim to Maybank
-Check invoice
-Update tourism tax
-Update credit card claim
-Check e-mail
-Do correction of tax invoice

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DAY 39 (29/03/2018)
-Update tourism tax
-Follow up PNB tax invoice
-Key in stock card for February stock
-Manage the creditor list of payment voucher
-Check invoice and post
-Check e-mail
-Print out booking list from Agoda and Expedia

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DAY 38 (28/03/2018)
-Revised invoice for Indah Corporation and send through e-mail to Banang accounting
-Check vegetable stock
-Check invoice, do some correction
-Arrange file of creditor list
-Attach tax invoice and payment voucher
-Update tourism tax
-Here I attach the image of storage room with arrangement of kitchen stock in each level of rack

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DAY 37 (27/03/2018)
-Check e-mail
-Key in store requisition
-Fax to Maybank credit card claim
-Monitor staff from kitchen take a stock from storage room
-Update stock card for Feb 2018
-Print out booking list from Agoda and Expedia
-Correction of creditor list
- Here I attach stock checked for every end of the month

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DAY 36 (26/03/2018)
-OFF DAY

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DAY 35 (25/03/2018)
-Calculate and key in creditor list
-Issue pro forma purchasing item
-Fax Maybank a credit card claim
-Check e-mail
-Follow up Halal Certificate
-Follow up debtors
-Check invoice, make a copy
-Update tourism tax
-Here I attach the water dispenser deliver by supplier at storage room

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DAY 34(24/03/2018)
-Check vegetable stock
-Print out Agoda and Expedia booking details
-Update tourism tax
-Update halal certificate
-Update creditor list send to HQ
-Manage credit card claim
- Here I attach booking details from Agoda and Expedia

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DAY 33 (23/03/2018)
-OFF DAY

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DAY 32 (22/03/2018)
-Print out booking list of accommodation from Agoda and Expedia
-Monitor and check stock deliver from supplier
-Follow up supplier of Tween Ox, fax received regarding order
-Check stock deliver by LNT Bioenergy Oil
-Key in and do calculation for stock supplies
-Here I attach tax invoice from supplier of LNT Bioenergy Oil

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DAY 31 (21/03/2018)
-Due to invoice not deliver to address, contact the person in charge for further action
-Arranging breakfast voucher
-Update payment made by debtors
-Update Event Order for latest March
-Check invoice and post to client
-Here I attach selfie of mine with document of city ledger over there

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DAY 30 (20/03/2018)
-Check e-mail every morning
-Update tourism tax
-Check vegetable stock
-Do a correction of Proforma for PTPTN
-Issue proforma of purchasing item
-Issue debit note for MARA
-Update Halal Certificate
-Here I attach proforma purchasing item

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DAY 29 (19/03/2018)
-Check invoice, make a copy and post to client
-Update daily tourism tax
-Make a correction of pro forma tax invoice
-Follow up client for invoice
-Update status of Halal Certificate through e-mail
-Monitor staff from kitchen when they put the stock delivery
-Issue proforma invoice
-Here I attach picture of resend the tax invoice

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DAY 28 (18/03/2018)
-OFF DAY

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DAY 27 (17/03/2018)
-Every morning check e-mail
-Update daily tourism tax
-Check vegetable stock
-Update payment made by debtors
-Update Halal Certificate list of company
-Update Event Order (EO)
-Arrange file of cash sales report

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DAY 26 (16/03/2018)
-Update daily tourism tax
-Follow up progress of Halal Certificate
-Check invoice, make a copy and post
-Follow up client invoice for Nov and Dec'17
- Here I attach picture while checking store and arrange the stock

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DAY 25 (15/03/2018)
-Follow up e-mail regarding Halal Certificate
-Update tourism tax
-Arrange file of city ledger settlement
-Check stock deliver by supplier
-Update Event Order (EO)

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DAY 24 (14/03/2018)
-Key in guest supplies
-Check invoice,make a copy, post to client
-Check vegetable stock
-Check stock deliver by supplier
-Update daily tourism tax
- Here I attach stock deliver by supplier

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DAY 23 (13/03/2018)
-Post invoice to client
-Check stock deliver by Vitafresh company
-Follow up client for payment details
-Update payment made by clients
-Key in data of Guest Supplies for Sept, Oct, Nov and Dec 2017
-Here I attach guest supplies file report for 2017

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DAY 22 (12/03/2018)
-Update Event Order (EO) for March
-Check invoice of the month
-Make a correction of stock for guest supplies
-Check vegetable stock
-Follow up company for Halal Certificate
-Here I attach the file of invoice of the month for vegetable

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DAY 21 (11/03/2018)
-Check vegetable stock
-Check fresh chicken stock
-Check invoice,make a copy,then post
-Update daily tourism tax
-Update list of Halal Certificate
-Update payment of debtors
-Here I attach picture of debtors payment

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DAY 20 (10/03/2018)
-OFF DAY

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DAY 19 (09/03/2018)
-Issue proforma tax invoice
-Find a contact number of company for Halal Certificate
-Check vegetable stock at kitchen
-Update daily tourism tax
-Post an invoice to client
-Make a phone call to company regarding outstanding
-Here I attach the proforma issued by me

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DAY 18 (08/03/2018)
-Key in data for laundry Feb'18
-Check invoice, make a copy, and post to client
-Update Event Order (EO) for Feb and March 2018
-Make a phone call to company/supplier to get Halal Certificate due to Halal Inspection
-Here I attach the process of finding the company contact number to get Halal Certificate

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DAY 17 (07/03/2018)
-Check vegetable stock at kitchen
-Issue proforma of purchasing item
-Check stock deliver by supplier (detergent & water dispenser)
-Update daily tourism tax
-Here I attach the price list of vegetable qoutation for new month of Mac2018

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DAY 16 (06/03/2018)
-Check stock deliver by Jasmine Food at storage room
-Key in data for creditor list
-Update cleaning supplies for 2017
-Update daily tourism tax
-Here I attach stock deliver by Jasmine Food

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DAY 15 (05/03/2018)
-Check e-mail every time
-Key in captain order for f&b department
-Resend invoice to Media Prima due to wrong address
-Check stock delivery by PTS Frozen
-Follow up debtors person in charge for outstanding bill
-Here I attach picture of stock delivery by PTS Frozen

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DAY 14  (04/03/2018)
-Check Agoda and Expedia confirmation booking
-Update stock card for Jan'18 (housekeeping,kitchen,cafe,and others)
-Update daily tourism tax
-Arrange document in creditor statement
-Follow up client from Pantai Hospital for Nov'17 invoice
-Editing of Local Order (LO) of SPAN company
-Here I attach picture of creditor statement

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DAY 13 (03/03/2018)
-Update daily tourism tax
-Check vegetable stock at kitchen
-Update payment made by client
-Update event order for Jan & Feb 2018
-Check stock of fresh chicken from supplier
-Tissue delivery by supplier of KOKKA PAPER, monitor supplier staff while they arranging the stock in storage room
-Here I attach picture of update payment made by debtors/clients

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DAY 12 (02/03/2018)
-Learn how to update daily and monthly purchasing item
-Follow up client for payment
-Check stock for f&b and kitchen tools as required by chef
-Update event order and key in all the information
-Print out invoice and send again to client
-Here I attach the picture of kitchen staff take stock for kitchen in food preparation

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DAY 11 (01/03/2018)
-Check vegetable stock from supplier
-Check invoice, make a copy, and submit to manager for verifying before post to client
-Arrange creditor statements file sort by alphabet
-Update daily tourism tax
-Check fresh stock of fish, octupus, and shrimp from supplier
-Update payment made by debtors/clients by highlighting and keep in city ledger settlement file
-Monitor staff from kitchen take a stock from storage room
-Here I attach the picture of checking fish and chicken stock from supplier