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Families may freeze their subscription one (1) time for any reason for up to a maximum of three (3) months in any calendar year.

Freeze requests must be received using a signed form at least 5 business days prior to next billing date.

Freezes will not be processed retroactively.

The family’s account must be current with no balance due before a Freeze will be processed.

The freeze will begin and end on the normal billing date.
Example: You request a 3-month freeze on January 20 and are normally billed on the 10th of each month, the freeze will begin on February 10th and payments will resume on May 10th.

Your normal subscription payments will automatically resume at the end of the freeze period.

Freezes do not apply to any paid-in-full (3-month, 6-month, 12-month) subscriptions.

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2-week notice by email required to receive a 100% refund per camp. Refund requests received less than 2 weeks prior to camp are eligible for future Code Ninjas programs credit. No exceptions.

A signed waiver is required prior to participating in any Code Ninjas program. You can review and sign the waiver at ninjascr.com/waiver

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Q: We are going on vacation. Can we make up our missed visits?

A: If your account is current (paid), you may roll over up to 2 weeks of missed visits within the previous 30 days at your convenience.
You may also suspend ("freeze") your membership one time per year for a maximum of three months. A signed freeze request is required.

Q: We will not be able to attend during the upcoming 3-month sports season. What are my options?

A: If your account is current (paid), you may use up to 2 weeks of missed visits in the previous 30 days at your convenience. This will require maintaining your regular payment schedule.
You may also suspend ("freeze") your membership one time per year for a maximum of three months. A signed freeze request is required.
You may also cancel your subscription and re-enroll at any time at the rate current at the time of re-enrollment.

Q: We've been really busy for the last couple months and haven't been able to attend. Can we get a refund for 2 months?

A: Unfortunately, no. The membership is a subscription for services during the paid period. It is not payment for individual visits that can be used as credit towards a refund. However, as long as your account is current (paid), you may roll over up to 2 weeks of missed visits at your convenience.

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A membership at Code Ninjas is a subscription for use of services during the paid period, typically one month. It is not a pre-payment for individual services with no expiration date.

Visits can be rolled over for up to 2 weeks of missed services within the previous 30 days. Rolled-over visits can only be used with an active (paid) subscription, and only the with the specific subscription in place when the visits were missed.

Unused visits cannot be used as credit to pay for another program or towards a refund or payment for the subscription. Unused visits cannot be used after a subscription has expired or been cancelled. They can only be used with an active subscription.

If you would like to cancel your membership, we ask that you notify us by calling our office, or in writing, at least 5 business days before your next payment is due.

Failure to give proper advanced written notice may result in a processed payment ineligible for a refund.

If you cancel your subscription, you may re-enroll at any time at the rate current at the time of re-enrollment.

We reserve the right to periodically update service prices and policies. We will provide notification of major changes. All current policies will be available online.

You may suspend ("freeze") your membership one time per year for a maximum of three months. A signed freeze request is required. Please contact the center for details.

Photo release: I grant Provider and its franchisor, Code Ninjas, LLC (“CNLLC), irrevocable permission to use and publish my child’s photographs in any of Provider’s or CNLLC’s publications, marketing materials, and other media (including its videos, website, and social media pages), without royalty or other compensation to me. I grant Provider and its franchisor, Code Ninjas, LLC (“CNLLC), irrevocable permission to use and publish my child’s photographs in any of Provider’s or CNLLC’s publications, marketing materials, and other media (including its videos, website, and social media pages), without royalty or other compensation to me. (You may opt out of this release by answering the photo release question in the registration).

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Our waiver includes important information about participating at Code Ninjas, including permission to use photos and videos for promotional purposes:

Photo release: I grant Provider and its franchisor, Code Ninjas, LLC (“CNLLC), irrevocable permission to use and publish my child’s photographs in any of Provider’s or CNLLC’s publications, marketing materials, and other media (including its videos, website, and social media pages), without royalty or other compensation to me.

I grant Provider and its franchisor, Code Ninjas, LLC (“CNLLC), irrevocable permission to use and publish my child’s photographs in any of Provider’s or CNLLC’s publications, marketing materials, and other media (including its videos, website, and social media pages), without royalty or other compensation to me.