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Coming into this course, I knew about upper management. I learned about other levels of management and the difference between a 1st line manager and team leads.

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One of the other more important items I learned in Module 1 is about management functions. I never thought about the control function as a healthy need for a good manager.

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Corporate Social Responsibility is a vital part of an organization's culture. One of the main ways I enjoy be socially responsible at my job is by volunteering (which I have missed dearly since the pandemic).

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One of the most important things I believe is the best thing for any business is diversity. I really enjoyed getting an in depth look into some companies I do business with and learning their approach to diversity and inclusion.

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I have always heard the term whistleblower and that they are protected. However, I have seen first hand how difficult it is to speak up for fear of retribution. Now that I know more, I think it will prompt me to speak up if I see something

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As a foodie, one of the most memorable items from Module 3 was learning about Globalization from watching the video on McDonalds from around the world. I think this lesson will stay with me more because I associated it with food.

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The final item that was interesting for Module 3 was about Global Business Strategies. I did not realize so much went into taking a company global.

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One of the most interesting things I learned in Module 5 was about organizational structure. I do not think I have ever worked for a company who did not have a functional structure. It was also interesting to learn about a hospital having a customer based structure.

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Who knew there were so many forms of bias related to organizations? I think I came into the class with very linear thinking about bias but now I want to make sure I am cautious of engaging in framing bias and anchoring bias with a new role I just transitioned to.

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Strategy and Decision Making also were also important items I learned about in Module 4. I think I should spend at least one weekend creating several decision trees ranging from deciding what I want to eat that weekend to what to do when I complete courses this fall.

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Module 4 was all about planning. I learned many new concepts as I did not know planning was that involved. I feel like planning in general is something I should explore further as it could be beneficial in numerous ways.

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It was fascinating to learn that businesses go through growth cycles. Learning the 5 phases definitely helped me gain insight in how organizations mature.

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The most impactful thing I learned from Module 6 actually made me feel sort of guilty. I never considered when I recently got into Amazon like everyone else (during the pandemic) how it impacted their workers.

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Communication is an important aspect of life including managing in a business. Understanding the communications process and the best channels and mediums to use is critical for effective communication in management.

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Human resources has several functions that I was aware of such as compensation, hiring, employee relations, etc. However, I do not know that I was aware of their role in ensuring safety of employees or their role in collective bargaining since labor unions are not as popular now. I also loved learning about Google's HR.

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One of the most impactful lessons learned during this full class I believe is learning the difference between management and leadership. The illustration Bob Davids gave with the chain and the analogy of pushing and pulling people is a perfect example of what good leadership means.

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Another interesting concept from Module 7 is the Hierarchy of Needs created by Abraham Maslow. Is it interesting to think how human needs plays an integral part of people and management.

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Performance evaluations is probably one of the most stressful times in a business. However, learning about the uses of a scorecard helped me change my overall perspective on them.

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Productivity is an important aspect of management as managers drive the improvement of productivity. Again, shifting the negative connotation of the word control and using control as a means of driving efficiency in business is crucial.

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I have a problem ending numbers on an odd number so artifact 20 is a big thank you for the course overall. I did not know what to expect coming into the course but I definitely have found value in the information I have learned. I believe it will make me that much better of a leader. Thanks