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MOHAMAD HAZWAN BIN MOHAMAD KHALILY 01DTK19F1021
MOHAMAD AFIQ BIN MD SAID 01DTK19F1035

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MUHAMMAD AMIRUDDIN B MOHD NAZIR (01DTK19F1006)
IKMAL HAKIM B JALIM (01DTK19F1030)

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Muhammad Amirul Hakim bin Norhamidi (01dtk19f1014)
Muhammad Kamil bin Mohammad Nazaruddin (01dtk19f1033)

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Muhammad Ashraaf bin Osman (01DTK19F1025)
Muhammad Fitri bin Rosli (01DTK19F1015)

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Muhammad Amirul Hadi bin Shahrudin(01dtk19f1023)
Musyrif Zamharir bin Mustafa(01dtk19f1027)

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1.Muhammad Afiq Saufi Bin Mohd Shaffree(01DTK19F1004)
2.Muhammad Irfan Bin Ismanizal(01DTK19F1012)

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1)MUHAMMAD FIKRI BIN ROSLE(01DTK19F1016)
2)MOHAMAD IKMARIZAL BIN ROFI(01DTK19F1005)

A:assalamuaikum

B:waalaikumusalam

A:good morning, I would like to buy ticket to Ipoh please.

B:okay..please wait a moment..

B:so.. when you want to go to your destination and where you want your seat to be?

A:I want to go to the destination today and I want to seat beside the window please.

B:okay...your seat no is B40

B:and the bus will arrive at this station around 11AM

A:may I know how much the ticket price?

B:the ticket price is rm30. 50

A:what the time my bus schedule to move?

B:the bus will move around 11.15pm

A:may I know what my bus plate number?

B:the bus plate number is  AZU467 and the bus colour is dark blue

A:how long it take to reach at my destination?

B:the journey will take around 45 minutes from here

A:what is the bus name?

B:the bus name is Sri Taman

A:Assalamualaikum

B:waalaikumusalam

B:may I help you sir?

A:i would like to make a complaint!

B:calm down sir.. Let me help you with the complaint

B:so what would you like to complaint sir

A:i would like to complaint about the bus I have purchase ticket on

A:in the ticket said the bus should be arrive at the station around 11AM
But it already 11.30

B:okay..please wait a  minute sir.

B:it appear that the bus has been delay sir because of technical issues

A:am I suppose to do now?!

B:wait.. I will discuss with  my manager

A:okay..but hurry I don't want to wait any longer

B:okay sir
(after discuss with the manager)

B:thank you for waiting sir.First of all sorry for the problem that happen today sir

B:So i would like to offer to you 2 option to help you with the complaint.The first 1 is would you like to change for another bus with the same seat and  destination or would you like to refund your ticker you have just purchased

A:how long I need to wait for another bus?

B:Around 15 minutes

A:Ok so... I would like to change bus please

B:ok please wait a minute..i making you another ticket

A:do i have to pay for the ticket?

B:no sir...this is completely free of charge....since the problem came from our buses

A:ok

B:your bus name is Maraliner

A:ouh...ok thank for the help...i hope this problem can be avoid

B:no problem...we fill make sure that this problem will naver happen again next time.. And sorry for the problem  again..

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1.Mohamad Faiz Hakimi Bin Nordin Affendi
(01DTK19F1034)
2.Amir Syahmi Bin Haszaidi
(01DTK19F1019)

Situation 1
Amir enter the shop
Talk to owner
Amir:Hi, can you serve me with pc no 8 for 2 hours
Faiz: Sure,all about rm5
Amir give rm 5
.......Amir go to his place and open the pc

Situation 2
While playing the game amir have issue in his pc
Amir: 🤬 this game its lagging
Amir:Ahhhhh im in game

Amir got stress and go to owner....

Situation 3
Faiz:Yeah can i help you?
Amir:Bro, please check my pc. my pc suddenly lag when i in online gaming

Faiz go check the pc
Faiz : what is wrong with this pc?
Amir : Please fast im in online gameplay if i late i will abandon from that game for a while.

Then faiz go check the Wi-Fi but nothing problems

Faiz:Ermmm bro, how about you change to another pc and your hour to play i make it again to 2 hour.
Amir:Ahh thats nice.Okay, thanks
Faiz:Welcome

Amir looks so happy when he get play the online game as usual.
-TheEnd-

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@ NUR AFIQAH BINTI TAUFIK  01DTK19F1007
@ AFIFAH KHUMAIRA' BINTI MOHD NASIR   01DTK19F1026

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MUHAMMAD RIFQIZAINI BIN RAMLI (01DTK19F1031)
WAN MUHAMAD AIDIL BIN WAN ROHIMI (01DTK19F1029)

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Nurul A'thiroh 1003
NurNasuha 1013

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Muhammad Fariz Bin Mohd Shukri (01DTK19F1001)
Mohamad Zahidi Ekram Bin Mohd Zainudin (01DTK19F1018)

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1. Muhammad Ridhwan Bin Norhamdan (01DTK19F1020)

2. Muhammad Syazani Bin Abdul Majid (01DTK19F1036)

SERVICE
A conversation between a customer and a manager of the pharmacy. The customer want to make a report about the staff at the pharmacy.

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1) Noraisyah Ashira binti Mazlan
(01DTK19F1008)
2) Siti Nurina Binti Ahmad Zaini        (01DTK19F1010)

A situation at a car workshop.

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1.Muhammad Danial Hakim Bin Ahmad Idris(01DTK19F1032)
2.Muhammad izzaiman Bin Mohd Idris (01DTK19F1028)

Conversation between client and worker

Danial :Good morning , i am danial and i believed you are the manager here ?

Izzaiman :Good morning sir , yes i am . How can i help you ?

Danial :I am here to complain about your saloon services

Izzaiman :May i know what is wrong with our services ?

Danial :I am quite offended with your rude workers.

Izzaiman :May i know the detail ?

Danial :Yesterday i come to get a haircut and i tell the hairdresser the exact type of hair cut i want however she accidently cut my hair too short

Izzaiman :I am deeply sorry sir

Danial : Other than that , i also ask for the best dye product that suit my hair condition and they suggest me one of the most popular dye in your saloon but after i use it i have to faced an extreme hairloss

Izzaiman : I am sorry sir , i believed our dye product is not suitable for your hair condition

Danial : In addition , i also have a miscommunication with the hairdresser which make her mad and start to curse , that is just rude

Izzaiman :Again i am deeply sorry sir , do you have any suggestions on how to make our services here better ?

Danial : Please teach your workers on hairstyling to improve their skill. I also suggest you to give warning to your workers who use harsh words to prevent them to talk in such manner again.I also suggest you to teach your workers about your product so they can make the best suggestions for customer with different type of hair condition.

Izzaiman : Thank you for your feedbacks sir and our saloon will pay compensation on the damage that we have caused . I as the manager of the saloon is deeply sorry and i hope you will come again to our saloon
Danial : Its okay , i hope you can take actions to stop this from happening again.

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1)austin chiong chung yau(01DTK19F1017
2)senjev naidu (01DTK19F1002)
Austin:hi senjev,how do you do?

Senjev:fine.

Austin:did you find out that is some problem of recreational park.

Senjev:of course.

Austin:let tell me the problem that you found.

Senjev:there are many application were broken and old

Austin:I think so，but I also found that sometimes the surrounding of the recreational park was dirty,its  was full with rubbish. I am uncomfortable with the rubbish.

Senjev:maybe we can complaint with the person in charge.

Austin: think we also can do some action.with my opinion,we can find some people who volunteer to clean the park with us.we can clean the about each two week.

Senjev:oh,what a good idea.this is the most effective action.

Austin:isn’t it.i will ask some volunteer to join us by tomorrow.then we entrust the work like painting,repair and other to the person in charge.what we can do is take care the cleanliness of the surrounding.

Senjev:remember,when u ask for the volunteer you call me,maybe I can help you a little bit.

Austin:okay,see you tomorrow.

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Based on the situation given, upload the outline/script of your role play.

Submission is by 1pm, 11 Nov 2020