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cultural variance refers to the differences in social behavior that usually relates to the root of the personal background. There are multiple cultural difference we may bump in hospitality's line of work;

Language,although we use English language the most in the workplace, when we meet staff that's friendly, we tend to speak informally with them that befit our emotion and relationship.

Level of formality, difference in culture will lead to different level of formality. For instance, if we spoke to the higher up, we tend to be more formal since they demand or deserve a high level of respect. Different from speaking with staff that in the same rank or same pay grade with us where we tend to be informal.

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Cultural variability identifies major dimensions along which national cultures dif-
fer from each other. There are multiple cultural differences among numerous
nations. Cultural differences can appear in verbal or nonverbal communication,
social interaction, personality, gender, class or education.
They impact human behavior and how employees execute tasks.
Cultural difference also comprises systematic differences, for example, in beliefs philosophy and values of social regulation. Within an organization there
might be a great deal of systematic differences across cultures. Therefore,  that has made a conclusion that Asian cultures are more collec-
tivistic whereas Western cultures tend to be more individualistic. It is really im-
portant for managers to take these cultural differences into consideration due to
their different characteristics, for example in terms of collectivistic or individual-
istic goals. Managers who understand cross-cultural behavior are an asset for
any company in order to bring the best out of employees and be a coherent,
consistent, and successful organization.
As two people from two different cultures interact within the organization and
attempt to find an understanding to their cross-cultural approaches, these cross-
cultural partners bridge the cultures into a so called third culture. The third culture includes methods of finding compromises between
distinct cultural practices.

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ABDUL MALIK BIN MOHAMED YOUSEF (A14A1197)

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ABDUL MALIK BIN MOHAMED YOUSEF (A14A1197)

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Culture refers to the cumulative deposit of knowledge experience, beliefs, values,attitude, meaning, hierarchies, religion, concepts of the universe and material object and possession acquired by a group striving.

In the hospitality industry, the most language we will use is English. Though our country use Malay language in daily life , in hospitality industry ,prefer to use English language because it was easy to communicate with each other and with guest or customer.Most of country will use English language to communicate when they travel to other country. English is probably third largest language by number of native number.

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MUHAMMAD SAIFUL A'ZIZI BIN ZULKIFLI (A14A1315)

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MUHAMMAD SAIFUL A'ZIZI BIN ZULKIFLI (A14A1315)

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Cultural variance refers to the differences in social behaviors that different cultures exhibit around the world.

Dress code and appearance at work are becoming more important in the workplace. This is partly due to a number of legal cases being highlighted in the media and uncertainties among employers and employees about what dress code is acceptable. Furthermore we can see clearly the different of dress code at each country that has hospitality service

Next, language can be pretty contentious issue and employers need to be aware of the legal obligation placed on them, as well as best practices from a diversity management. In addition, we also can learn new language and it is an add value especially in the hospitality

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A14B0803

Culture is the environment , character and personality of the organization that surrounds us at work at all of the time. It's what makes the organization unique and is the sum of its values, traditions, beliefs, interactions, behaviors, and attitudes

Culture is a powerful element that shapes the work enjoyment, work relationships, and work processes. But, culture is something that we cannot actually see, except through its physical manifestations in the workplace.

In many ways, culture is like personality. In a person, the personality is made up of the values , beliefs, underlying assumptions, interests, experiences, upbringing, and habits that create a person’s behavior.

Culture is especially influenced by the organization’s founder, executives, and other managerial staff because of their role in decision making and strategic direction.

Culture is represented in a group’s are language ,decision making ,symbols, , daily work practices , gender , age , generation and dress appearance.

Something as simple as the objects chosen that tells about how employees view and participate  in the organization’s culture. The bulletin board content, the company newsletter, the interaction of employees in meetings, and the way in which people collaborate, speak volumes about the organizational culture.

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THE CULTURAL VARIANCE THAT WILL BE ENCOUNTER

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THE CULTURAL VARIANCE THAT WILL BE ENCOUNTER

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Culture as a word has many different meanings. Initially, culture originates from Latin word cultura, which means to cultivate. It refers to human activity and symbolic structure designs that emphasize the importance and value of the actions.
Basically, everybody belongs to the universal culture category. All nationalities and humans with their diverse beliefs, ideas, morals and values are part of the universal culture. For example, all people have special forms of speech for special occasions. Followed by the civilization culture category, civilization is the broadest level of cultural identity that people obtain. This category involves, for example, ethnicity and religion. National culture is a more nar- 10 row culture. Generally, culture refers to national culture, which can be called country culture. National culture can be determined by a country of residence, country of birth, or citizenship. People’s behavior and perceptions are shaped by several other cultures, such as ethnicity, family, friends, global environment, occupation, race, religion, and value systems.

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Culture is more about people especially in service oriented hospitality business and less about policy. There were a different culture exhibit around the world. Communication and language is the most obstacle because people are coming around the world have their own language. Not every worker will understand their customer's language well. Some are not even fluent in English language. Next is the appreance. In Malaysia there a lot of ethnic and different dressing code in their appreance. Every ethnic have a unique and colourful traditional outfit.

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There are cultural difference attributable to employees generation. A diverse workplace includes employees considered traditionalist, baby boomer, generation x, generation y and millennials. Each generation has distinct characteristics.

Differences exist between employee who equate academic credentials with success and employees whose vocational and on the job training enabled their career progression. The cultural differences between these two groups may be a source of conflict in some workplace issues when there disagreementabout theory versus practice in achieving organizational goals.

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Culture is define as set of value believe by a certain group of people, the arts and other manifestations of human intellectual achievement regarded collectively. Different background of various people will leads to the different dress and appearance. Those who are growing in urban have more style and confident compare to those who live on suburban area.
In the hospitality workplace, culture variance are encountered with regard to level of formal and informal. During work, they have to build a smart style from apperance to bahavior such as handshakesign of politeness or trust but will perform informally after a work or with their family.

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Cultural variance refers to the differences in social behaviors that different cultures exhibit around the world.

Dress code and appearance at work are becoming more important in the workplace. This is partly due to a number of legal cases being highlighted in the media and uncertainties among employers and employees about what dress code is acceptable.

Next, language can be pretty contentious issue and employers need to be aware of the legal obligation placed on them, as well as best practices from a diversity managemen

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Cultural variance is a differences in cultural. The differences may bring either advantages or disadvantages.
In the workplace, there are a few variance of cultural. It is occur due to several reasons such as generation. There are a few generations such as baby boomers, generation X, generation Y, and millenials. Each of the generation have their own characteristics. For example, baby boomers tend to link their personal identity to their profession. Meanwhile, generation Y are more advanced in technology and also value personal development. The other reasons is education background. Issue will occur when there is disagreement about theory versus practical between educational person with non-educational person.

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culture variance refers to cultural difference also comprises systematic differences, for example, in beliefs, philosophy and values of social regulation. Within an organization there might be a great deal of systematic differences across cultures.  Asian cultures are more collectivistic whereas Western cultures tend to be more individualistic. It is really important for managers to take these cultural differences into consideration due to their different characteristics, for example in terms of collectivistic or individualistic goals. Managers who understand cross-cultural behavior are an asset for any company in order to bring the best out of employees and be a coherent, consistent, and successful organization.  cultural diversity management enables employees to become more knowledgeable of diverse employees and customers of the organization. It can help broaden their views and the way they approach problems in the future. Organizations employing a diverse workforce can supply a greater variety of solutions to problems, especially in customer service.

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Culture is defined as a set of values, practices, traditions or beliefs a group shares, whether due to age, race or ethnicity, religion or gender. Other factors that contribute to workplace diversity and cultural differences in the workplace are differences attributable to work styles, education or disability.

Generations
There are cultural differences attributable to employees' generations. A diverse workplace includes employees considered traditionalists, baby boomers, Generation X, Generation Y and Millennials. Each generation has distinct characteristics. For example, employees considered baby boomers tend to link their personal identity to their profession or the kind of work they do. Baby boomers are also characterized as being committed, yet unafraid of changing employers when there's an opportunity for career growth and advancement.

Education
Differences exist between employees who equate academic credentials with success and employees whose vocational and on-the-job training enabled their career progression. The cultural differences between these two groups may be a source of conflict in some workplace issues when there's disagreement about theory versus practice in achieving organizational goals.

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In the hospitality workplace we will find many of different and unique cultural variance that are encounter :-
Language spoken
Our country have many language which is Malay, Chinese, Tamil and so on. So, in the hospitality, the most language we will use is English. It is because it was easy to communicate with each others and with guest/customer. Most of the country will use English to communicate when they travel to other country.

Dress and appearance
Every country or place have a different dressing and appearance. It depends on the ethnic or company itself. For example, the hotel have set a requirement to their worker to wear skirts and not with hijab, because they want their worker are uniformity, but it depends on the individual because certain religion are not allowed to dress a certain types of dressing

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Cultural variation refers to the differences in social behaviors that different cultures exhibit around the world. What may be considered good etiquette in one culture may be considered bad etiquette in another. There are many differences between the various cultures across the planet. These differences include the way people interact, what they wear and what they eat. Many cultural differences can be explained by the environment and resources of the region. For example, Japanese people eat more fish than residents of the United States because fishing is far more practical than raising land animals in Japan. Cultural variations become obvious when put side by side in large multicultural cities. The hospitality industry is one of the most multi-cultural industry. Not just customers, but employees also have diverse cultural backgrounds. It is important to have an ethical guideline to deal with cultural conflicts among employees. Different cultures’ backgrounds provide different moral conceptions depending on what is
most valued in the culture. Values can be defined as “Concepts or beliefs about desirable end states or behaviors that transcend specific situation, guide selection or evaluation of behavior and events, and are ordered by relative importance” (Schwartz & Bilsky, 1987, p. 551).

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There are many different and unique culture that we will encounter in the hospitality workplace. This is because in the hospitality we will work with people in group with the different culture. Then, some of the customers come from another country with different culture. The important thing is we need to communicate clearly with them.
The first culture variance that we will encounter is language spoken. People not use the same language to communicate based on their country. They have their own language and not all people can speak their language. For example, in Malaysia have Malay, Chinese and Indian. There are three language like Malay, Mandarin and Tamil. But normally in hospitality workplace they will use English language to communicate. This is because not all the workers and customers can speak and understand  the Malay, Mandarin and Tamil language.
Furthermore, food is the one of culture variance that we will encounter in hospitality workplace. There are many type of food based on each country. So hospitality industry needed to provide their menu based on demand from customers. For example, the Muslim customers will choose the 'Halal' food but for the non Muslim they can eat everything. So hospitality industry must have the staff that can provide the food for Muslim and non Muslim.

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Muhammad Mustaqim Bin Mohd Noor A14A0451

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Muhammad Mustaqim Bin Mohd Noor A14A0451

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Cultural is a measure of individual values, organizational culture, and person-organization fit as predictors of job satisfaction and behavioral intentions. There are so many culture that customer will face when they use the hospitality service. They will like the culture or not depends on that person who use the service. Firstly the most culture that customer will face is language. This is because, someone will use their own language because they will feel comfortable rather than use other language. Sometimes they need to use other language depends on the culture they leave. After that, about food. Employees need to serve the right food for their customer. An example, japanese people like to eat sushi or their own japanese food so employees need to serve the japanese food not the western food. Lastly the culture in way of wearing. In hospitality industry, sometimes they need to follow the rules and regualations in that. They cant use their own dress. So when they follow the rules and regulation thats also will show how the style of appearance on staff working.

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NUR DHAMIRAH BT IBRAHIM MARICAN (A14B0699)

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NUR DHAMIRAH BT IBRAHIM MARICAN (A14B0699)

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Cultural variance refer to the differences in social behaviors that different cultures exhibit around the world.
Such as-
Dress - Some cultures have specific clothing such as headscarves or turbans that are worn at all times.
Religious Practice - Some religions require time during work each day for prayer or time off for special religious days.
Custom - Some cultures can or can't have specific foods and drinks, or may have rules about how food is prepared.
Non-verbal Behavior– Eye contact, facial expressions, hand gestures and how people interpret them vary between cultures.

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In hospitality workplace, there will be many culture that we will encounter. There can be seen by :

1) Language@dialect
In hospitality workplace there will many people or staffs that come from many places. So, there will be many languages @ dialect from
their local place that being used when speaks with others.
For example, usually Sabahans can be recognize their dialect by their sounds or words that being used like "bah" at the end of their sentences. But not every Sabahans are like that. They still not used that word when they talk with anyone from other states.

2) Culture, Religion & Belief
Malaysia is one of the country that gave the freedom to their people to choose their religion. So, each staffs in hospitality workplace will be have different views or belief of what their religion teach.

3 Dress & Appearances
Some races have their own traditional outfit. So, by this traditional outfit can be seen in the workplace when they wear the outfit. These shows that their culture indirectly. For example, Baba Nyonya used to wear Kebaya

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Culture is defined as set of value belives by certain group of people and the arts and other manifestations of human intellectual achievement regarded collectively. Different background of various people will leads to the different dress and appearance. Those who are growing in urban are are likely to have more style and confident compare to those who live in suburban area.

Besides, level of formality and informality is also becomes and issue. Those who have background in corporate family are easy to communicate with other while those who grow in normal family are likely to have low self-esteem.

Work ethic also becomes the biggest challenge in a venture. The way of people thinking might be slightly difference and some of them are hard to accept new things.

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Nik Nur Hadirah Bt Nik Abdul Rahman A14A0520 

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Nik Nur Hadirah Bt Nik Abdul Rahman A14A0520 

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Culture is a set of values, practices, traditions and it can be consider as belief a group share whether due to age, generation, language, or family structure.

In the hospitality workplace cultural variance are encountered with regard to level of formal and informal. During work, they have to build a smart style from their apperance to behavior such as handshake sign of politeness or trust but will perfom informality after a work or with their family.
Different cultural in workplace an appropriate non verbal behavior which its plays an important role in workplace. For example, body language which its clues to tell a speaker whether we are listening or not to him and interested

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Culture can be differences due to the some factors like difference gender, language, generation and others. Cultural variance can be encounter through product references. It means that some products are suite to some generation for example like a facility provides different product due to the age of their customer like more adventures facility to youth and relaxing facility for older people.  However, this can be used to all generations or age. Next, language spoken. It means that we are using formal language to communicate. For example, different race and language in Malaysia. They are using Bahasa Malaysia and English as the formal language as it can be understand by every people. So, they can communicate to each other by using understanding language spoken.

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Hospitality organisations which are increasingly operating internationally create a real challenge for their employees and also managers to interact with people from different cultural environment. Culture plays a major role in any kind of business that exists in the market, especially when it comes to the international hospitality business.  Cultural conflicts have affected especially with their language.Sometimes employees have troubled when they want to speak with guest from other country. People speak the language they feel most comfortable with.
Other than that is food and manners, this may encounter different cuisines and habits. For an example, Korean people want to eat their food so employees need to fulfil their need and wants.
Cultural awareness, sensitivity and understanding of cultural differences should be perceived as critical issue for every employees and also managers either hotel or restaurant that serve people other country with different cultures.

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Cultural varians is common especially in workplace. One of the example is behavior cultural such as body languange. There are many other cultural differences in body language that can create barriers to effective communication. Some culture thinks that it is important to make eye contact with someone who is speaking with you or they will think you are not interested. while, the other culture might think that if you make eye contact, it can be a sign of direspect.

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Globalization has enhanced the diversity experienced in the hospitality and also tourism industry because of its multicultural nature. Hospitality involves providing services such as travel, accommodation and entertainment to meet the needs of the tourist.
Besides, the culture is defined as a set of  values, traditions, belief and also the race or ethniciy that was hold by the people. The culture that we need to encounter is education whether high and low education in workplace. The different between this level may cause the issues and conflict in achieve the goals and vision and mission hotel.
Other than that, in a appreance there is a lot of malaysian culture such as dress for malay, chinese and indian is difference.
Lastly the language that we used also reflect our culture, so we need to understand the others culture if their language is not same like us.

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Culture is defined as a set of values, practices, traditions or beliefs  a group share, wheter due to age, race or ethnicity, region or gender.
After that culture variance that i wil encounter differences in education. Th employes who have high education between low education. The cultural differences between these two group may be souurces of conflict in work place issues when there's disagreement about theory versus practice in achieving organizational goals.

Next is personal background. Where an employee lives or has lived can contribute to cultural differences in the workplace.For example difference between the employee from a small town and the employee from large metropolis. Maybe employee from large metropolis  is known for its fast pace and the hectic speed of business transaction. Conversely, an employee from small town may not approach  her job duties with the sam haste.

Lastly, the culture variance that i will encounter is ethnicity. Ethnicity or origin are often examples of cultural differences in the workplace, particularly where communication, language barriers or the manner in which business is conducted are obviously different

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SITI NURSYAHIRAH BINTI MUSTAPHA (A14A1049)

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SITI NURSYAHIRAH BINTI MUSTAPHA (A14A1049)

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The different and unique culture in hospitality workplace is Language spoken. Benefit of the industry, having a large range of language spoken by their staff could attract international guest, employee can benefit from learning new language consequently expand their knowledge.

Next Level of formality and informality. The employee should use the formality language when they speak with their boss and their customers while they can use informality language when they speak with their friends.

Lastly is dress and appearance. As we know Malaysian have many religions so each religion have different dress and custom.

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Hospitality and tourism present a unique opportunity to understand new cultural experiences for both employees and the tourists. It is important for the personnel to understand and appreciate different cultures to enhance the nature of their interactions with tourists of different cultures, religions, races, creeds, colors, ages, genders and sexual orientations. It is for this reason that businesses plying their trade in this industry must endeavor to train their personnel to appreciate and accommodate people from diverse backgrounds around the world. As such, workplace diversity not only facilitates easy understanding of different cultural, social and economic perspectives but also enhances the delivery of satisfactory services through communication and observation.

The workforce composition in the hospitality and tourism establishments is definitely vast and diverse. Indeed, it is necessary to employ people from all walks of life and nationalities so as to nurture workplace diversity that portends positive influence and enhanced productivity in the hospitality and tourism industry. Workplace diversity also enables businesses in the hospitality and tourism industry to nurture and portray a positive image of inclusive equal employment opportunities for all without regard to race, gender or nationality.

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Language spoken is one of the cultural variance are encountered in hospitality industry. In a comfortable workplace, the staff have to communicate with others clearly. In Malaysia, there are usually happen with a hotel or restaurant that have many staff from different race and language. So, one language will be used in their communication because they are able to understand such as English language.

Dress and appearance also a common cultural variance in hospitality. In certain religion and believes, the are not allowed to dressing the certain type of dress. So, it will be influence the style of appearance on a staff.

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The different and unique culture in hospitality workplace is language spoken. It is depends on how many ethnic in an organisation, usually in Malaysia there will be three main ethnic, Malay, Indian and chinese so there will be language Malay, Tamil, Mandarin and English are use as spoken language but the formal ways we are using  English as our communicating language

Next is dress and appearence, it is show the different between different ethnic with the different of dressing and appearence, every ethnic have their own traditional outfit and different unique of appearence with other ethnic

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In hospitality workplace there will be so many culture that we will encounter.

Dress and appearances
For some culture, the formal dress is like not a something new for them, because they wear it all times to work or just meeting. But for some culture the formal appearance is might be only be wear on important day.

Custom, belief and religion.
In hospitality workplace, there will be so many religion and culture like chinese, indian and malaysia. So these religion will have an different belief and custom.

Language spoken
when the worker have different culture and the Religion, there also have a different way of language spoken which chinese will talk with they family member in chinese way, indian will talk in tamil and melayu will talk in malay.

Btw. We have to in this padlet or microsoft word 😅