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OFF DAY. My Supervisor give me and another 4 UMK Practical another 2 off day because we in our last month. So we finish our work in 20 May 2017.

Note : Picture with our supervisor En Zaidi Awang

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Finally, today was last day practical here for us. A lot of knowledge and skills I have got from here. I feel a bit sad because I will leave a lot of sweet and sad memory here. I just keep in my mind after this. Because of last day, I take this chance to take memory picture with all Shari-La’s staff. Shari-La got 14 check out rooms and 16 check in room include 2 vip rooms.

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As usual today also doing the housekeeping. Sharila resort got 17 check in rooms today and 17 check out rooms. Nothing different from yesterday, our job is doing well from day to day. I also follow the instruction from Prodeep very well. For information, Prodeep almost 1 years here and can speak in bahasa very well.

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I started working this morning with sweeping and cleaning around the resort rooms recently vacated by the customer. I have learned to clean the room from the front came to a toilet. Work is tiring but worth acquiring meaningful experiences this. Today there are 23 check out rooms including one bungalow and 29 check in rooms.

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Another day in Housekeeping department. Today Shari-La Island Resort got 24 check out rooms including 5 suite room and 23 check in rooms. Other than check out rooms, I need to make up 2 suite rooms for today.

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Starting my work from 9 am until 5 pm, there are 4 suite rooms and 2 VIP room needs to be clean. All the check-out rooms already finish in morning before lunch, 1 pm. While in afternoon we only keep awake for sending any towel to guest room or send mattress or any makeup room possible.

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oday I’m work in morning shift together with Ijaa meanwhile Kak Sue in evening shift with Sanjit. Guest start check in around 10 am. And if the rooms already clean up, we will let them check in their room and if not, they will wait in reception area. But they also can go around and leave their luggage or things in Front Office store.

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Another day in housekeeping. Today Sharila got 15 check out and 11 check in. The entire task we already finish before the time. Today a bit cloudy so a few towel cannot dry in time. So a few guest got complain no towel yet. So we just tell them the real situation and they seem understand.

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Today another internship day in Sharila Island Resort (SIR) for me. Today I doing the housekeeping task because of a lot check out rooms. Following the Zakaria, we need to clean up, 18 standard rooms and also 2 budget rooms plus 4 make up rooms. Budget room usually chosen by people who don’t have enough budget to choose standard room. This is because budget room only cost rm180 per night for three people.

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Starting from today until 17 May 2017, this resort didn’t have many customers. And today, both Kak Mimi and Kak Sue on leave. So I’m only together with another practical student, Ijaa in morning shift. While in evening shift, there was Adila, another practical student. But in 5 pm, I come to accompany Adila plus do overtime.

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Today Shari-La Island Resort got one group around 40 people including children from Pulau pinang check in for 3 day and 2 nights. They come to this Resort for Family Day. This group used 12 standard rooms, 2 deluxe rooms, 1 suite room and 1 VIP room. The situation so crowded with people in reception area.

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Today I had to replace Kak Sue in Front Office Department because she in Emergency Leave (EL) because of her mother sick. So I started my work at 3 pm meanwhile in morning shift there is Kak Mimi. In evening shift, there was Sanjit, another Nepali staff works from 11 am until 11 pm. Kak Mimi also will come in 7 pm to help me. Today Shari-La Island Resort got 23 check out rooms and 22 check in rooms including Bungalow. Actually Bungalow rarely got guest because of the price a bit higher compare than the rest rooms. Plus the bungalow only give breakfast coupon for only 6 pax but the Bungalow can fit until 10 persons in one time.

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Today, I in charge for clean up the Suite room. Today there are 15 check out rooms and 18 check in rooms. Meanwhile for Suite rooms have only 6 check out rooms. 4 rooms already finished in the morning meanwhile the other two we do after lunch time.

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Today, there are 14 standard rooms, 13 deluxe rooms, 13 suite rooms, 2 VIP rooms and also 12 budget rooms need to clean up. Every type of main room, we divided to four people which are for Suite and VIP rooms, I with the other 2 staff, Anuar and Prodeep also one practical student, Aisyah. Everything done by 5pm. Our job went well until the completion of all the rooms in the afternoon. I’m a bit tired when rush with work plus had some room become waiting room (that mean that rooms already has guest check in) but literally  I’m very satisfied with the enthusiasm and cooperation of the staff.

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Starting my work from 9 am until 5 pm, there are 6 suite rooms and 1 VIP room needs to be cleaned. All the check-out rooms already finish in morning before lunch, 1 pm. While in afternoon we only keep awake for sending any towel to guest room or send mattress or any makeup room possible. Today my Housekeeping manager suggest to rest a lot since tomorrow will be the war for housekeeping staff because too much rooms to clean up.

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Today Shari-La resort got 15 check-out room and 19 check in rooms. I need to clean up suite room together with Aisyah. There was only 5 check-out for suite rooms. So we slowly do our work without rushing.

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I was starting my job at 9 am in the morning until 5 pm. My supervisor asks me to clean up standard room together with Zakaria and Bibas. Today there are 27 check-out rooms and 22 check in rooms. Then, I need to clean up for 14 standard rooms plus one budget room.

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Today, there are 5 suite rooms and one bungalow to clean up. We finished clean up all suite room around 1 meanwhile in the evening we clean up the bungalow until 5 pm. Other than suite room, standard room had 12 check out and deluxe room had 3 check out. Standard room and deluxe room had done been clean up by other staffs.

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Starting my work from 9 am until 5 pm, there are 7 suite rooms and 2 VIP room needs to be cleaned. All the check-out rooms already finish in morning before lunch, 1 pm. While in afternoon we only keep awake for sending any towel to guest room or send mattress or any makeup room possible. Today my Housekeeping manager suggest to rest a lot since tomorrow will be the war for housekeeping staff because too much rooms to clean up.

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New start for the new month, I transfer my last department to Housekeeping department. I starting my job at 9 am in the morning until 5 pm. My supervisor asks me to clean up standard room together with Zakaria and Bibas. Today there are 24 check-out rooms and 20 check in rooms. Then, I need to clean up for 12 standard rooms plus one budget room.

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OFF DAY

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Last day I work for this month before I take leave tomorrow. Today there are only 12 check out rooms and 11 check in rooms due to rooms still full with PDRM staff. 5 suite rooms, 4 standard rooms and also 2 deluxe rooms check in today. Meanwhile 2 of suite rooms were prepared for honeymoon package. So these rooms will be make up and decorated by En Azizi, Housekeeping Manager to avoid any problems.

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Today Shari-La Island Resort got one group from Polis Di Raja Malaysia (PDRM) check in for 3 day and 2 nights. They come to this Resort for Seminar Programme. Actually they come here for every year with different staff. All these policeman/policewoman are from different base including Bukit Aman, Kota Bharu also some fly from Kota Kinabalu. Some of them come with their family. This group used 20 standard rooms, 5 deluxe rooms, 1 suite room (also honeymoon package) and 1 VIP room. The situation so crowded with people in reception area. Today I start my work from 10 am until 6 pm because I need to help Kak Sue and Kak Mimi in front. They doesn’t had enough people to handle this big group due to every guest in this group will pay individually.

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Today Kak Sue already comes from holiday but I need to still in Front Office department until end of this month. This is because Shari-La Island Resort lack of staff in Reception department because of Parshant, Nepali staff who suddenly quit from work due to health problem. Next month there are 2 practical students will come to reception department to help Kak Sue and Kak Mimi. So today, I’m starting my work at 7 am until 3 pm. Usually in the morning, I will sweep the floor in front of reception area. Then I will wipe the table surrounding reception area.

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Today Shari-La Island Resort got 28 check out rooms and 32 check in rooms. I do my usual task like Photostat guest document, print the room reservation for tomorrow and write the food coupons. Around 7 pm, Kak Mimi comes to accompany me until 11 pm. Usually around 10 pm, Reception area already quit.

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Today is Thursday. When comes to weekend starting from today until Saturday, the rooms usually fully booked by the customers. Today there are 17 check out rooms and for the check in rooms was 35 rooms. All rooms already full but there are some guests that want to walk in. I can see the disappointed face from them. It’s so sad for me. So I just give the suggestion for them to search at the resort nearby for example Ombak Resort and Senja Bay Resort. Then I do the same task as yesterday which is write the food coupons for tomorrow. It’s actually intended to avoid the morning shift for tomorrow get so busy with the many guests waiting for their turn to check in.

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I’m already felt comfortable if I sit alone in Reception. I started my evening shift with sweeping the floor because the floor already full with sand. Today there are about 15 rooms check out and 18 rooms check in. As usual, in evening shift I will print the room reservation for check in tomorrow and I will check the reservation. If had any wrong, I will called the Shari-La Sales Office at Kuala Besut (KBSO) before 5 pm. Because the Sales Office will closed at 5 pm. Actually that task is Shari-La staff’s task but because she on leave I take her jobs. After that, I write the food coupons for tomorrow.

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Today I had to replace Kak Sue in Front Office Department because she in off day for 4 days. So I started my work at 3 pm meanwhile in morning shift there is Kak Mimi. And today also one of Front Office staff, Parshant, from Nepal forced to quit due to his leg problem. Meanwhile Sanjit, another Nepali staff works from 11 am until 11 pm. I’m not really expert to handle the problems happen in reception department, so if I had any problem I called direct to my supervisor a.k.a Operation Manager, En Zaidi to help. Kak Mimi also will come in 7 pm to help me. Today Shari-La Island Resort got 20 check out rooms and 23 check in rooms including Bungalow. Actually Bungalow rarely got guest because of the price a bit higher compare than the rest rooms. Plus the bungalow only give breakfast coupon for only 6 pax but the Bungalow can fit until 10 persons in one time.

Note : Parshant's picture (right)

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My last day in Food and Beverage department because of tomorrow I will replace Kak Sue. There was not enough staff at Reception department so that En Zaidi asks me to go there. I don’t have any problem with that. So for today, breakfast time had 154 pax only. Menu for breakfast today was Nasi Lemak as main menu, Plain Porridge, Fried Chicken, Pancake, Fruit Cocktail, Coco crunch with fresh milk, Dim Sum and others. For lunch time, there is 32 pax of customers so its buffet.

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Today I felt really tired because a lot of customers already booked for dinner and BBQ with their family. Plus I need to handle a candle light dinner for one couple. From A to Z, I and En Azizi do the decoration.  Actually this situation really challenging when lack of staff, had to work quickly so that customers do not wait so long. I hope customers will be enjoys our services. That all we can do for guests.

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Today, I come in evening shift because of already had 2 practical students in morning shift. As usual when in evening time from 3pm until 7 pm, the restaurant not so busy with customers. So at that time I will clean the restaurant area included in upper area. Today, evening tea’s only had 10 pax of guest. Other than that, I usually wipe the plate, bowl, spoon and fork that already clean if there are not staffs doing it. The restaurant come busy when dinner time. Today, the dinner plus BBQ package is about 27 pax while BBQ walk-in around 50 ++.

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Today evening shift and I starting my job from 3 pm until 11 pm. Actually, the peak hours in our restaurant was from 7.30 pm until 9.30 pm, that was dinner time. Combination of 3 different section which Dinner section, BBQ package section and BBQ walk-in section. For BBQ walk in, it’s can’t be predict because it’s not already booking. If followed the dinner and BBQ package, there are only 18 pax but for BBQ walk in only, estimated in 50 pax of guests.

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Already 13th day in F & B department. Today I was starting my work at 7 am. Today breakfast menu are Plain Rice, Noodles Soup Counter, Roti Canai counter, traditional Malay and Chinese kueh, Plain Porridge, Fried Chicken, Fried Noodle, Waffle, Dim Sum, Watermelon and Pineapple Fruits, and also hot Coffee and Tea. There are 197 pax overall but only 180 pax come to breakfast. I think it’s because of raining in the morning. For lunch, there are only 12 pax, so no buffet for lunch today.

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Today I started my works at 3 pm. If there any customers after around 3 pm, they only want to buy a drink because our lunch time already finished at 2.30 pm. Evening Tea for today only 4 pax of customers. The menus for Evening Tea were Fried Noodle, Traditional Malay Kueh, ‘Keropok’ and hot drink such as Coffee or Tea. And for tonight, there are 26 pax for Dinner plus BBQ Package. After the dinner finish, I rush to clear all tables in restaurant. . After that I will weep the wet plate with clean cloth.

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Today my 12nd day in Food and Beverage Department, starting from 7 am until 3 pm. My tasks for today, that I need to lift plate and bow from customer to kitchen, the wiping the plate, bowl, spoon and fork that already clean. Sometimes, I also need to collect the coupons from customer. After the breakfast time, I need to sweep the floor in Restaurant area in buffet area and second floor area. Then after that there is our rest time from 11 pm until 12 pm. Then we do preparation for lunch starting from 12 pm if its buffet. If not buffet, we just need to wait for customer then we tell the kitchen. Then when food already, we need to serve to customer. Today had 23 pax guests, which mean Kitchen will prepare the buffet. Today Lunch menu are Plain Rice, Chicken with Soy Sauce, Chicken Soup, French Fries, Fruits and Salads, Shrimp Paste, Pickles, Fruit Cocktail and also hot Tea and Coffee.

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Today I felt really tired because a lot of customers already booked for dinner and BBQ with their family. Plus I need to handle 2 candle light dinner for two couple. From A to Z, I and En Azizi do the decoration.  Actually this situation really challenging when lack of staff, had to work quickly so that customers do not wait so long. I hope customers will be enjoys our services. That all we can do for guests.

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I got a MC leaves for today. I had a fever.

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Today evening shift and I starting my job from 3 pm until 11 pm. Actually, the peak hours in our restaurant was from 7.30 pm until 9.30 pm, that was dinner time. Combination of 3 different section which Dinner section, BBQ package section and BBQ walk-in section. For BBQ walk in, it’s can’t be predict because it’s not already booking. If followed the dinner and BBQ package, there are only 18 pax but for BBQ walk in only, estimated in 50 pax of guests.

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My seventh day in F & B department. I slowly had adapted with the current situation compared to day one. Everything going smooth for me also gets help from other staff. Today I was starting my work at 7 am. Today breakfast menu are Nasi Minyak, Noodles Soup Counter, Roti Canai counter, traditional Malay and Chinese kueh, Plain Porridge, Fried Chicken, Fried Noodle, Waffle, Dim Sum, Watermelon and Pineapple Fruits, and also hot Coffee and Tea. There are 198 pax overall but only 180 pax come to breakfast. I think it’s because of raining in the morning. For lunch, there are only 16 pax, so no buffet for lunch today.

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As soon I come to work at 3 pm in the afternoon, En Azmi, the Food and Beverage manager ask me to cut the cloth in a piece to make new table cloth. That because at this time, the restaurant not really busy with customers. If there are customers, they only want to buy a drink because our lunch time already finished at 2.30 pm. Evening Tea for today only 6 pax of customers. The menus for Evening Tea were Fried Noodle, Traditional Malay Kueh, ‘Keropok’ and hot drink such as Coffee or Tea. And for tonight, there are 30 pax for Dinner plus BBQ Package. After the dinner finish, I rush to clear all tables in restaurant. . After that I will weep the wet plate with clean cloth.

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Today I felt really tired because a lot of customers already booked for dinner and BBQ with their family. My task for tonight is to manage the dinner around 22 pax (not buffet). I was assisted by a male staff while the other staffs are busy handling BBQ package and BBQ walk-in (RM19 per pax). Actually this situation really challenging when lack of staff, had to work quickly so that customers do not wait so long.

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Another day in Food and Beverage Department or Restaurant Department, I already can do the tasks without getting help from another staffs here. Breakfast for today was 170 pax and main menu for buffet were Fried Noodle, Plain Porridge, Fried Chicken and Nasi Lemak. The menu for foods will change every time follow the kitchen. Other than take the customer plate, I do top up the foods if the foods already finished. When a lot of customers come to eat at the same time, there will have problem for example lack of clean plate or spoon. Also at that time, I will be very busy due to lack of staffs member. Meanwhile, in lunch time, there are about 19 pax of customer so today doesn’t have a buffet. Then Kitchen will already cook for the customers. Usually when doesn’t have a buffet, they will prepared Plain rice with mackerel cooked with 3 flavours’, Tom yam Soup, Kailan Vegetable with salted fish, Fruits also Juice drink.

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Today my third day in Food and Beverage Department, starting from 7 am until 3 pm. My tasks for today, that I need to lift plate and bow from customer to kitchen, the wiping the plate, bowl, spoon and fork that already clean. Sometimes, I also need to collect the coupons from customer. After the breakfast time, I need to sweep the floor in Restaurant area in buffet area and second floor area. Then after that there is our rest time from 11 pm until 12 pm. Then we do preparation for lunch starting from 12 pm if its buffet. If not buffet, we just need to wait for customer then we tell the kitchen. Then when food already, we need to serve to customer. Today had 29 pax guests, which mean Kitchen will prepare the buffet. Today Lunch menu are Plain Rice, Chicken with Soy Sauce, Chicken Soup, French Fries, Fruits and Salads, Shrimp Paste, Pickles, Fruit Cocktail and also hot Tea and Coffee.
Note : Below the picture of Hot Tea and Coffee section

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Today, I’m working in morning shift starting from 7 pm until 11 pm. In morning shift there are Breakfast time starting from 7.30 am until 10.30 am and then Lunch time starting from 12.30 pm until 2.30 pm. So for today, there are 160 pax for breakfast. It will be a buffet when the customer more than 25 pax. Daily breakfast here will consider as buffet. Menu for breakfast today are Noodles Soup Counter, Roti Canai counter, traditional Malay and Chinese kueh, Plain Porridge, Plain Rice,’ Curry Mackerel, Chicken Cocktail, Fried Kuey Teow, Waffle, Dim Sum, Watermelon and Pineapple Fruits, and also hot Coffee and Tea. Meanwhile there are 32 pax guests for lunch. My task for lunch time is just watch the coupon counter, collect the coupon from customers. There are only 30 pax of customers come to lunch meanwhile another 2 didn’t come without any reason.

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First day for me in another department, this is Food and Beverage department. It’s a bit not comfortable for me because of many of F&B employee in Shari-la Island Resort are outsider, which are from Bangladesh and Nepal. For this department, works time same with Front Office department which is for morning shift work time from 7 am until 3 pm. And evening shift start from 3 pm until 11 pm. So for today, I’m start work from 3 am to 11 pm. In evening shift will have Evening Tea, start from 4 pm to 6 pm and then continue with Dinner or BBQ starting from 7 pm until 9.30 pm. Today, only have 10 pax for Evening Tea and 30 pax for Dinner / BBQ.

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My second last day in Reception department before I go to Food and Beverage department for next month. Today Shari-La Island Resort got 18 check-out rooms and 17 check-in rooms. I do my usual task like Photostat guest document, print the room reservation for tomorrow and write the food coupons.

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Another day in Front Office Department together with Kak Sue. Today Shari-La Island Resort got 28 check out rooms and 32 check in rooms. I do my usual task like Photostat guest document, print the room reservation for tomorrow and write the food coupons.

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Today, I’m working in evening shift together with Kak Sue. I started my day with clean the floor with broom because of sand. Today 20 check-out rooms while 18 check in rooms. Together with Parshant, we send the guest to room. Being a bell girl very pleasure for me. Sometime, some customer will give money to us.

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OFF DAY

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A day before I want to take my off day for this month. Doing my jobs as usual included being a bell girl. Today, there are 15 check-out rooms and 25 check-in rooms.

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Already 20th March. Nothing much different in Front office from another day. I'm doing my job with successfully. This week a bit tiring because of full rooms but i feel satisfied when the guest happy come here.

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Today, Shari-La Island Resort has 27 check-out rooms and 28 check in rooms. Almost all of guest already books the rooms a week before. So as usual I do my daily routine jobs which are Photostat the document and write the meal coupons.

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Already in the middle of March. Time fly so fast. And me, another day in Reception department. I do my everyday job such as write the food coupon, photostat guest document or being a bellgirl. Today im working with Kak Mimi and Prasant again.

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Today is not so busy. But not for tomorrow because Kak Sue inform me that tomorrow this resort got full booking due to school holiday starting tomorrow. Today Sharila Island Resort got 16 check out rooms and 20 check in rooms.
Note : Below room rates for 09 February until 18 March 2017.

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Today Sharila Island Resort got 2 group of 30 ++ guest will check in. The situation so crowded with people in reception. But everything doing well when we work with professional people.

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Group of 30 person ask for karaoke for this night. But Kak sue tell me that actually Sharila doesnt have any karoke set. But if they want they can try to slow talk to manager. And finally they get that things

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Just like yesterday my job always same. Today im working with Kak Mimi and Prashant, Nepal citizen. Today Sharila Island Resort got 23 check out rooms and 24 check in rooms including one bungalow. Actually bungalow rarely got guest because of the price a lot higher compare than the rest rooms. Plus the bungalow only give breakfast coupon for only 6 person but the bungalow can fit until 10 person in one time.

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Today im in evening shift with Kak Mimi. Only 13 rooms check out today and 6 rooms check in. Nothing much im doing in evening because normally guest will check in in the morning. So in evening my task only sit in reception and answering any question from guests especially about iron and water heater also about snorkeling.
Note : This a picture of registration form.

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Today so many guests check out, which are 43 rooms check in and only 10 rooms check out.  The total rooms check in for today are 32 rooms. In the morning, i clean up the floor in front of reception (because full with sand). As usually, being a bell girl so tired because of this resort was so big. Today also one American guest want to see the room before decided to check in or not. After that, she agreed to check in here.
Note : Picture Food Coupon

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Another day in Receiption department. Today, 12 rooms check out and 15 rooms check in. Almost of them already booking the rooms a week before. So i do my rutine jobs which are photostat and write the food coupons.

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Today my 15th internship day in Sharila Island Resort (SIR). Today as usual doing the housekeeping task. Following the Zakaria, we need to clean up 2 vip rooms, 2 standard rooms and also 2 budget rooms. Budget room usually chosen by people who don't have enough budget to choose standard room. This is because budget room only cost rm150 per night for two people.

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Another day in housekeeping. Today Sharila got 15 check out and 11 check in. All the task we already finish before the time. Today a bit cloudy so a few towel cannot dry in time. So a few guest got complain no towel yet. So we just tell them the real situation and they seem understand.

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When come to Friday, thats mean today will be very pax day because of 32 guests will be check in. So for standard rooms and deluxe rooms were fully booked by guest. Only 4 suite rooms and 2 vip rooms still available. My task for today as usually being a bellgirl (bellhop) who works carrying bags or show the room to guest.

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Today is my 6th day in Front Office department. Actually every weekend which is Thursday until Sunday, the resort room will fully booking by the guest. So for today, Sharila Island Resort got rooms check in and and 23 rooms will be check out. The total rooms for today is 59 rooms.

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In my 5th day in Front Office, i still lerning how to answer if guests ask the question. For example, they maybe ask for boat ticket, food coupon or some problem they had in room. Front Office usually has one walkie-talkie. Its more easy than telephone. Just press the side botton, we can ask for laundry, housekeeping or manager. Today Sharila Resort got 14 check in via booking and 2 via walk-in.

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Today another day in reception. Today only 10 rooms check in via booking. So in the evening only 2 rooms check in because usually people check in on the morning. In this resort, people will check out before 11.30 am. When i'm already done my task (everyday write coupon and photostat) i will clean the floor because the floor always dirty with sand. At night usually guest will ask the question such as about the wifi, iron, water heater, direction or pay the charges of room.

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Today, starting from 3pm until 11 pm, my task is same. Today i learned new things again which is close the sentlement (which is how many money in or out) the make sure the report and sentlement same with the money. After that, i need to put the money into letter case and fill in the report in report book and lastly give the report book to En Zaidi to sign.

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My 2nd day in Front Office department. The working hour here starting from 7am until 3 pm for morning shift and for evening shift starting from 3 pm until 11 pm, 8 hour in total. Today i learned new things, which is key in data in computer. Any data from customer we must keep update. Also today i learned to photostat and do the copy about the customers database per room.

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Today my first day in the front office department. From today, I placed under the Kak sue supervision. Staff for the front office which is only four person, which are Kak Sue, Kak Mimi, Parshant and Sanjit. For the first day, Kak Sue teach me how to doing the food coupon (breakfast, lunch, evening tea, dinner or bbq or candle light dinner). After that i have to be bellgirl, send guest to the room.

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Today my last day in housekeeping department. Starting tomorrow i will change to Front Office department (reception) for a month. This is because all the housekeeping staffs and practical students that stuck in Kuala Besut can come to resort. So for my last day, we do the clean up for 16 check out rooms and 2 make up rooms.

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According to current situation, only 3 rooms to check out today which are 2 standard rooms and 1 suite rooms. Because we doesnot have many rooms, we only clean up the old rooms. In the evening, we do the laundry again due to absent of laundry staff. We splint bedsheet, pillow case, blanket, towel and also bathmap.

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Today, i do the vip room (owner room, Datuk Faizal) follow Lal, leader for vip and suite room. The owner check out in 8am today. Actually only ferry can go out from the island and only can go out in morning. Today Sharila Resort got  5 check out rooms which are 4 standard rooms and one vip rooms. After we do the vip, we continues doing tge standard rooms with Zakaria. In evening, all the rooms already sentle so we  go to laundry to help Zakaria because 2 staff laundry go to Kuala Lumpr for get new permit.

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Today actually my last day in housekeeping department. But the manager consider that the 8 staff and 4 practical student cannot come to the island, we need to stay a bit longer in this department until the situation become as usual. Today only 7 rooms check out while 2 rooms make up.

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Based on the current situation, many guest had stuck in Kuala Besut. The guest in island also cannot check out today. The warning letter already given by marine to all the resort owner and boat man. So today as housekeeping we just doing the makeup rooms. In evening, En Saiful asks several housekeeping staff to wash the lamp cover in rooms. Wash them with soup and dry under the sun.

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Today my first day work after 3 day off. I had return to my hometown in Kuala Terengganu. Starting from today until this friday the wave a bit strong so all the small boat cannot go into this island. For the guest or staff who stuck in Kuala Besut today will take a ferry because only ferry gives permission to island. Today had many check out rooms there are 24 standard room and several suite and duluxe rooms. Actually for standard rooms, there are 2 leader which are Zakaria and another one, Bibas Limbu from Nepal. But today Bibas day off, so only us doing 24 rooms ourselves. For today, we starting from 8pm until 5 pm.

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OFF DAY

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Today my another day in housekeeping department. Im doing my task very well. Just follow the instruction given by Zakaria. Today Sharila Resort got 14 check in rooms and 10 check out rooms.

Note:
Picture above is Zakaria.

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Today my another day in housekeeping department. Im doing my task very well. Just follow the instruction given by Zakaria. Today Sharila Resort got 14 check in rooms and 10 check out rooms.

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Today also in housekeeping. Doing the task given very well. Actually the minimum clean up time per room is 15 minutes. The time given for the busy day.

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My 13th day in Sharila Island Resort. The task given we try to finish in time. We also follow the schedule from Zakaria. Today, Sharila resort got a few check up, there is 6 check up rooms and also 9 check in rooms.

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As usual today also doing the housekeeping. Sharila resort got 17 check in rooms today and 17 check out rooms. Nothing different from yesterday, our job is doing well from day to day. We also folow the instruction from Zakaria very well. For information, Zakaria already here for 2 years and can speak in bahasa very well.

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Already my 11th day. The environment around this resort really peachfull and relaxing because in other to do the task we can hear the sound of wave. Its really interesting doing job in this kind of situation. Today Sharila resort got 7 check out rooma and 15 check in rooms. Also we got 1 makeup room. Usually only the foreigner who always ask for the make up room because of they stay a bit longer than local.

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My 15th day in Sharila Resort. Our task same as usual, thats clean up all the check out room and the make up room. Today Sharila Resort got 10 check out and 13 check in.

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Today only a few room check out so we do the task given in relaxing. The whole day we only clean up the 6 rooms including standard room and deluxe room.

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My 7th day already. Time fly so fast. Actually today also same as yesterday. We clean up all the check out rooms or the make up room. So for today Sharila Resort got 11 check out and 2 make up room. We follow the schedule giving by Zakaria. With our commitment all te rooms already finish before the time. So after that we just helping the other housekeeping staffs.

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The another day in housekeeping. Today Zakaria show us (me and zul) how to clean the toilet following the right way. Usually when firstly go to room that need to clean, we must clean the rubbish, then do the bed making and do the gubahan tuala after that we clean the dust in floor or on perabot. Every 6pm all housekeeping staff will held a meeting. This meeting purpose to know all the problems happen around the staff whether about personal or work matter.

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As usual today, ShariLa resort got a few check out rooms especially for standard rooms. Starting from today, i will follow Zakaria from myammar as a leader for standard room. I love work with him because of  good leadership divide the task given. Also with me, Zul from UMK too in same group. So we work in 3 person per group. He also gives the perfect commitment

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Today the another day in housekeeping department. Today, 6 rooms will check out while 16 rooms will check in. I starting with a sweeping and clean up the dust in every room that will be inhabited by the customer in afternoon. We had to gain speed because the room is quite a lot to clean up and also make up.The housekeeping work as scheduled one month by Mr Zaidi, my supervisor here. However, the schedule can be changed with his permission.

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I started working this morning with sweeping and cleaning around the resort rooms recently vacated by the customer. I learned to clean the room from the front came to a toilet. Work is tiring but worth acquiring meaningful experience this. The resort rooms are divided into several types which are bungalow, VIP room, deluxe room, suite room and a standard room.

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Today, I was given a job as a housekeeping with 2 other students practical. I placed under the supervision of chief named Lal Bahadur, the citizens of Nepal who have served 4 years in the resort. For the first day, we learn about the composition of the bed. Sheets on the bed should be placed follower arrangement prescribed courses. Besides, I learned how to change a towel to put on the bed. Among them is a flower arrangement, hats and headdress. Working time is 8 pm until 4pm or another shift 4pm until 11 pm for practical student at this resort.

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It's my first day here and I already got a lot of knowledge’s about this resort from HR department's staff. The HR department briefing us about the department we should cover in 4 months. They are 4 main departments we should done which is FRONT OFFICE DEPARTMENT, KITCHEN DEPARTMENT, HOUSE KEEPING AND FOOD AND BEVERAGE.  They bring us for a short tour around the hotel before gives us our relax time. They also advised us to behave and always give our best in anything that we being assigned to do. I am excited to start my day here for tomorrow.