# data[].attributes.headline
Once you have all the relevant information about the issue and want to provide the next steps

# data[].attributes.subject
Once you have all the relevant information about the issue and want to provide the next steps

# data[].attributes.headline
When multiple issues arise, and you want to help prioritize what to resolve first

# data[].attributes.subject
When multiple issues arise, and you want to help prioritize what to resolve first

# data[].attributes.headline
When the user seems confused or lost, and you want to check in with them and break down the next steps

# data[].attributes.subject
When the user seems confused or lost, and you want to check in with them and break down the next steps

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Roadmap about suggestions after the issue roadmap (before issue resolution)

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Roadmap about suggestions after the issue roadmap (before issue resolution)

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Transition to suggestions after issue resolution

# data[].attributes.subject
Transition to suggestions after issue resolution

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Phrases to use to transition to suggestions after solution: 

# data[].attributes.subject
Phrases to use to transition to suggestions after solution: 

# data[].attributes.body
I’m happy we could fix ___ together! As promised, I’d like to share a super helpful tool for your website improvement. I’ll show you real quick

Glad that we resolved it! As promised, I have a quick tip for your website improvement. Please click here, I’ll show you real quick

# data[].attributes.body
A strategic plan that defines the process you’ll follow during a chat/call, all while making a room for conversation. When roadmapping - we take ownership of the conversation flow and set proper expectations for the user.