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Feedback surveys

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Student feedback

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This is notoriously difficult to define and even harder to measure.

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In an academic library—number of information literacy sessions taught and number of students

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User feedback

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...to behaviour or learner outcomes. But massively hard to measure.

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Student engagement with and enjoyment of our service

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An observable change in behaviour, changing someone else's practice

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Students successfully completing a research assignment

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Just counting stuff.

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I'm a government librarian and so the measures would be different from a lot here. For us it would be seeing an impact on policy or an effect on research.

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Changes in learners’ experiences

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Seeing/hearing how students will incorporate the IL skills they learned in their current projects

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Seeing positive outcomes in things like improvements in digital skills 

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Seeing positive outcomes in things like improvements in digital skills 

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Student feedback on improved grades

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Student success and achievement

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Number of users (students) reached via teaching or 1-1s.

Quantitative and qualitative survey feedback.

NSS score.

SCONUL data benchmarked against other institutions.

Student attainment - working on how we measured our impact on student attainment.

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People using it in everyday work

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Death by survey

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Re defining impact as value...looking at impact case studies where IL has given value

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Re defining impact as value...looking at impact case studies where IL has given value

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An improvement in students‘ marks, ultimately

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service usage, and when people provide feedback on how our service has changed their behaviour or outcomes

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Hard to get acceptance that IL is even worth considering in schools so even harder to show or measure impact. Differences in terminology don’t help

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Increased engagement with the library service

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Increased engagement with the library service

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This is really hard. What does it mean - results improve? Students give you positive feedback? How do you know if they have actually developed their IL abilities? It's going to be very messy

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Changing existing approaches, policies, improving skills in measurable ways, getting interest from outside your own silos of work and contributing on a wider level - getting work known externally and in other disciplines

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I prefer to focus on understanding- impact seems to be a very positivist, neoliberal term

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I prefer to focus on understanding- impact seems to be a very positivist, neoliberal term

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Students/users being able to do something new or do something at a higher level as a result of their library use

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Students/users being able to do something new or do something at a higher level as a result of their library use

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Successful graduates

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UX research - identifying student pain points and targeting those. Do we teach students things they need to learn, at a moment when they're useful for them?