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Tenses

This section is all about English tenses. It contains exercises on every tense - simple and progressive - as well as a section with mixed tense exercises.

Levels of Difficulty : Elementary Intermediate Advanced

Present Tense

Past Tense

Present Perfect

Present Perfect - Past Tense

Past Perfect Tense

Future Tense

All Tenses

Irregular Verbs

Further Exercises

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Online Tense Exercises - English Grammar

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English Grammar Tense Exercises - All exercises can be done online

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MWC028 - British Politics and Government - Missing Word Cloze

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english-grammar.at

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Created with Hot Potatoes by Half-Baked Software, registered to Klaus Rosmanitz.

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MWC028 - British Politics and Government - Missing Word Cloze

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MWC028 - British Politics and Government - Missing Word Cloze appointed cabinet candidates century commons constituency divided elected election govern history lords majority monarchy parliament state treaty english-grammar.at

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Read the text about how opioid use has changed life expectancy in the US. Fill in the blanks with the words and phrases from the list. There are TWO items you will not need.

US Life Expectancy Drops Because of Opioid Abuse

For the second year in a row life expectancy in the United States has . One of the main reasons is the in opioid-related deaths, especially with young adults.

Life expectancy in 2016 was 78.4 years, to 78.6 years two years earlier. It is the first two-year decline in over 50 years. While life expectancy in other parts of the world is increasing, the American is dying at an earlier age.

According to a recently report, overdoses of painkillers and other opioids are causing more and more deaths. The figures have risen from 6.1 per 100,000 people in 1999 to 21 per 100,000 people in 2016.

Last year 63 000 people died from some form of overdose. While 15000 of them were heroin addicts, an 14,000 died from other painkillers. Most of them were in the 28-54 year age group.

In many cases, drug is caused by a general dissatisfaction with a person's situation. This results in depression and if addicts don't have a family to support them. Such victims don't have the stability that they need. As a , they turn to alcohol and drugs.

Opioids are drugs that pain by targeting pain receptors in the brain. You need a doctor's to get them, but more and more
people are buying them illegally on the streets.

While many start out with painkilling drugs, they later turn to heroin, also an opioid. In the terminal of cancer, morphine is often used to reduce a patient's pain.

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Created with Hot Potatoes by Half-Baked Software, registered to Klaus Rosmanitz.

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MWC027 - US Life Expectancy Drops Because of Opioid Abuse - Missing Word Cloze

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Read the text about how opioid use has changed life expectancy in the US. Fill in the blanks with the words and phrases from the list. There are TWO items you will not need. For the second year in a row life expectancy in the United States has .

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It's been explained in previous lessons that responding to customer complaints, or specific issues voiced by clients with regard to a transaction, is far from easy, and is widely believed to be one of the most exhausting parts of the business process. The difficulty doesn't end there, however, as serious customer complaints, or complaints that require ample effort and careful maneuvering to successfully resolve, are somewhat common.

Generally, serious customer complaints pertain to issues that cannot quickly be fixed-or even gauged. For example, if a customer's order is damaged in the mail, his or her complaint is likely to be straightforward; a replacement item, discount, refund, or some combination of these things can be provided. But, if a customer complains about a product being "not good," and about customer support being "really bad," a resolution becomes much harder to achieve.

As most serious customer complaints take place over the phone, let's review some business call dialogue that's indicative of similar real-life conversations:

Customer support: This is Lotter Video Games, how can I help you?

Customer: Who am I talking to?

Customer support: My name is Michael and you've contacted Lotter Video Games. I'd be happy to assist you.

Customer: Great. Let's hope you can actually help. I've called here ten times and nobody's been any help at all.

Customer support: I'm sorry to hear that; we take pride in our customer service here at Lotter Video Games. Would you mind providing the names of the support representatives you spoke with? I'd like to look into the situation for you.

Customer: Never mind it. I emailed too, and had the same problem. It's all your representatives-they're all bad. Your customer support is terrible. Anyway, I'm calling about a game I bought from you. It sucks and I want my money back.

Customer support: I'm sorry to hear that. Do you have your receipt? We accept returns on used items up to thirty days after-

Customer: I bought it new and I want my money back.

Customer support: I'm sorry sir, but we don't accept returns on new games if they've been opened.

Customer: That's some way to treat your customers! I want a refund!

Customer support: I'm sorry, sir, but I cannot offer you a refund. What I can offer you is a coupon for a used game, so you can find a title that better suits your needs, pay less, and have the ability to return the game if you don't like it. Additionally, I should mention that we do accept trade-ins, and you can receive some money for the game you purchased.

Customer: You do? Why didn't you tell me that? And what's this coupon?

Customer support: The coupon is good for five dollars off any used game priced nine dollars or higher.

Customer: Alright, I guess that'll work. Email it to me, alright?

Customer support: I'd be happy to.

The trick to resolving serious customer complaints is to remain calm and respectful in the face of likely ridiculous demands. Additionally, one must find a way to work around these complaints, as their solutions aren't as clear-cut as those of traditional order issues. Resolving serious customer complaints is challenging, but true business aficionados can pull it off.

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Responding to serious customer complaints

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It's been explained in previous lessons that responding to customer complaints, or specific issues voiced by clients with regard to a transaction, is far from easy, and is widely believed to be one of the most exhausting parts of the business process.

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read again and make a quick summary by copying the text and not working with your words , and your vocabulary

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read again and make a quick summary by copying the text and not working with your words , and your vocabulary

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repetition

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Responding to serious customer complaint

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Responding to serious customer complaint

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Trust is the essential ingredient for successful teamwork. How can we avoid misunderstandings and build strong professional relationships?