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I am a team lead, and though I have more responsibilities than my peers, I did not realize that I was technically under the management umbrella. It was great to learn more about my position and what other team leads 'expectations are compared to mine in Module One. It made me think about what I do and how I could do more, given the limitations of my position. I found this video to be a great expansion of what we learned in module one about team leads.

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What Is The Role Of A Team Leader vs. Manager?

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This image is a screenshot I took from the model to use as a reference when writing my discussion post, as it helped me understand the concept very well. I think it is straightforward and clear to understand, which is great for anyone who is beginning to learn about management. I added this image because it was the only screenshot I took from the models, and it stuck with me because of how much it helped me understand the roles of management.

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When I started my job at Publix three years ago, I learned about their code of ethics during my orientation, so it stood out to me when I stumbled across it again while doing research for Module Two. It was exciting to see what different companies valued by looking at their ethics and how that may shape our perception of them. I am including Publix's ethics because they played a significant role in my case study and have directly impacted me.

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This is the main content.

Publix's Code of Ethics

Publix's mission is to be the premier quality food retailer in the world. To that end, we are committed to abiding by all policies and laws and conducting our business ethically. Our Code of Ethics ensures every associate understands what is expected of them and what makes Publix a great place to work and a great place to shop. Our associates have a responsibility to report ethical concerns, and make ethical business decisions that align with Publix's Code of Ethics. Our core principles include:

Contact us

If you have a question regarding Publix's Code of Ethics, or want to report a potential violation, please contact our Ethics helpline. The toll-free number is (866) 747-3773 and is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time (ET) and Saturday from 9:00 a.m. to 4:00 p.m. ET.

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This is the main content. Publix's mission is to be the premier quality food retailer in the world. To that end, we are committed to abiding by all policies and laws and conducting our business ethically. Our Code of Ethics ensures every associate understands what is expected of them and what makes Publix a great place to work and a great place to shop.

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It's easy to say "ethics are important," but it's essential to be able to back that up with a clear explanation of why. I think this article does a great job of exploring that. I added this article because I believe everyone should dive deeper into the details of ethics in business practices. It certainly gave me a much deeper understanding and helped me shape my own views on ethics in business.

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Everyone has a personal moral code that shapes their everyday behavior. You make ethical decisions when you choose where to shop, what to eat, how you interact with others, and much more. People often don't think of corporations as moral or immoral, but companies also consider ethics when making decisions and implementing policies. But why are ethics important in business?

A business's ethical-or unethical-behavior can significantly impact its public perception, daily operations, and revenue. Companies that act ethically can attract loyal clients, hire top talent, and even win awards. However, businesses that are perceived as unethical may face boycotts, social media campaigns, and even legal problems. This guide reviews essential business ethics and their significance in the corporate world.

What are business ethics?

Business ethics refer to the fundamental moral principles that shape the conduct and goals of a company and its employees. These values affect every aspect of a business, including hiring practices, public relations, and supply chains. ¹ Typically, businesses are regarded as ethical if they take actions that ordinary people would consider fair and morally correct.

In some cases, government regulations force businesses to engage in ethical behavior. For instance, the federal No Surprises Act prohibits hospitals from billing patients if their insurance doesn't cover the total cost of out-of-network emergency treatments. 2

However, most business ethics aren't mandatory. Instead, company leaders decide what they consider right and wrong and act accordingly. Many executives choose to make business decisions with ethical principles like compassion, integrity, and transparency in mind. They may also uphold an expectation of corporate social responsibility to promote an ethical culture for the entire organization.

Examples of ethical business practices include the following.

Excellent Customer Service

One standard example of business ethics is for companies to consistently treat customers and clients with respect and trust. Several brands have gained reputations for providing stellar customer service. For instance, warehouse retailer Costco famously allows customers to return most products with no questions asked, even if they're missing a receipt or made their purchase years ago. Other companies with positive reputations for customer service include Amazon, which replaces lost packages, and Apple, which offers enthusiastic in-store tech support. ³

Transparent Marketing Practices

Transparency is one of the core moral values in the American Marketing Association's (AMA) Statement of Ethics. ⁴ Transparency in marketing encourages businesses to provide accurate and complete information about a product when creating promotional materials. For instance, a customer's purchase decision could be influenced by the product's price, origin, and risks. Additionally, companies can practice transparency by providing explanations if they need to raise prices or fail to deliver a product as promised.

Accountability

According to the AMA, businesses must act in the best interests of their customers, shareholders, and stakeholders when producing marketing materials. ⁴ Companies can also stay accountable by implementing ethical business practices such as publishing honest financial reports and protecting whistleblowers from retaliation for reporting unethical practices.

Additionally, ethical leaders and companies hold themselves accountable by accepting responsibility and making amends for harmful actions. For example, in 2016, Airbnb CEO Brian Chesky issued a public apology and announced new anti-bias policies after the company was accused of ignoring customers' complaints of discrimination. ⁵

Why are ethics important in business?

Business ethics play a vital role in a company's long-term success. Good ethics can earn a company a positive reputation and encourage brand loyalty. Consumers and stakeholders increasingly expect corporations to have strong values. According to a recent global survey conducted by the communications agency Zeno Group, 94% of customers want to engage with businesses that have clear purposes, like fighting racial injustice. Additionally, 83% believe that companies should earn a profit only if they positively impact society. ⁶

Beyond satisfying customer demands, ethical behavior has many other advantages for businesses, including the following.

Avoid Legal Consequences

Businesses that engage in immoral actions may face legal trouble. In 2023, Theranos founder Elizabeth Holmes was sentenced to 11 years in prison after falsely telling investors she had invented a revolutionary blood testing device. ⁷ Similarly, several Enron executives were convicted of fraud and other crimes in 2006 after the company lost billions of dollars' worth of shareholder investments. ⁸ Ethical scandals also damage businesses' reputations and can result in costly fines.

Increase the bottom line

People often believe that unethical companies make the most money, but doing the right thing can lead to big financial rewards. Typically, companies that make a commitment to good business ethics earn more money than their less scrupulous competitors. For example, businesses that were designated by the corporate ethics assessment company Ethisphere as the World's Most Ethical Companies in 2022 outperformed comparable companies by 24.6% between 2017 and 2022. ⁹

Attract and retain top talent

A growing number of workers prioritize corporate culture during their job searches. In a recent survey conducted by Qualtrics, 56% of American workers stated that they wouldn't be willing to take a job at a company if they disagreed with its ethics. And 54% would take a lower-paying position to work at a more ethical company. ¹⁰

Taking these trends into account, companies can use their good business ethics to appeal to potential job applicants. For example, job advertisements could prominently feature information about a business's core values and ethical initiatives like honesty and fairness. This practice may help ethical businesses vie for top candidates.

Upholding ethical standards also helps businesses retain their current employees. Forty percent of workers report that they would consider quitting their job if they disagreed with their company's political views. ¹¹ Employees who feel satisfied with their company's conduct are more likely to stick around, reducing turnover.

Why is a code of ethics important in business?

A code of ethics is a written document that outlines expectations for ethical conduct within business operations and employee behavior. 12 For example, a technology business might include standards for handling customer data. Likewise, a hospital will likely emphasize the importance of treating patients with compassion and respect and handling medical records with the utmost concern for privacy.

A code of ethics has several purposes, including:

Ensuring compliance with legal regulations

Establishing a cohesive company culture

Helping employees make ethical decisions

Reducing the risk of illegal and unethical behavior

Excel as an ethical leader with an Online MBA from Marquette University

Business ethics are the key to success in the 21st century. Consumers and stakeholders are becoming more environmentally and socially conscious, and they want businesses to reflect their values. As a result, companies that maintain ethical practices can build and keep customer loyalty.

Business leaders and managers play a vital role in ethical decision-making. You can expand your understanding of corporate responsibility and ethical frameworks with Marquette University's MBA program. This online degree will help you learn how to make decisions and navigate complex ethical conflicts in the workplace. Speak with one of our Admissions Outreach Advisors today to learn more.

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Everyone has a personal moral code that shapes their everyday behavior. You make ethical decisions when you choose where to shop, what to eat, how you interact with others, and much more. People often don't think of corporations as moral or immoral, but companies also consider ethics when making...

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Both this image and article helped me understand globalization a lot better. Sometimes, you need to see something put in a very simplistic way before you can understand its intricacies and complex details. It is challenging to develop a globalization plan for someone if you don't even know what that entails. I added this article because it helped me understand everything much better, allowing me to dive deeper and learn more about the details of globalization.

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Hey there! Today, let's chat about something you've probably heard a lot about globalization in business.

Globalization in business is like a giant, ongoing party where everyone's invited.

It's about crossing borders, making connections, and creating a world where businesses and customers meet, no matter where they are.

It sounds like a big, complex topic, but don't worry - I'll break it down into bite-sized pieces so it's easy to understand.

What is Globalization in Business?

Imagine the world as a giant marketplace.

Long ago, this marketplace was made up of lots of little stalls, each one representing a country doing its own thing, selling its own unique products.

But then, something started to change.

These stalls began to merge, and the lines between them started to blur. This, in a nutshell, is globalization in business.

In simpler terms, globalization in business is all about businesses expanding beyond their home countries and becoming part of the international market.

It's like a local bakery that starts selling its delicious bread not just in its hometown, but all over the world.
A Quick Peek into the History
Globalization isn't a new concept.

It's been around in some form for centuries.

Think about the ancient Silk Road - a trade route that connected Asia with Africa, the Middle East, and Europe.

Goods, ideas, and cultures were exchanged along this route.

That was globalization in its early form.

But the kind of globalization we see today really kicked off in the late 20th century, thanks to some game-changing developments.

The rise of the internet and advancements in transportation made it easier and faster to connect with people and move goods across the globe.

Suddenly, businesses weren't just local or national - they had the whole world as their playground.
Why Does It Matter?
So, why should we care about globalization in business?

Well, it's pretty much everywhere!

When you buy a smartphone, sip on your favorite coffee brand, or wear clothes from a popular international label, you're experiencing globalization.

It's important because it has reshaped how businesses operate.

They can now reach customers thousands of miles away, find new opportunities in far-off markets, and learn from different cultures.

This interconnectedness has made our world a vibrant tapestry of diverse ideas, products, and people.

As we move forward, it's exciting to think about how this global dance will continue to evolve and shape our lives.

Key Drivers of Globalization

Now, let's dive into the exciting part - what's actually driving this global get-together?
1. Technology
First up, technology - the superstar of globalization.

Imagine sending a letter across the ocean a hundred years ago.

It would take weeks! Now, you can send an email or a tweet around the world in seconds.

This digital revolution, thanks to the internet and mobile technology, has shrunk our world.

Businesses can now chat with customers, manage operations, and sell products globally, all with a few clicks or taps.
2. Economic Factors
Next, we have economic factors, like free trade agreements and market liberalization.

These are like having an 'Open House' sign in front of the global market.

Countries agree to reduce barriers like tariffs (those extra charges on imported goods), making it easier and cheaper to buy and sell internationally.

This encourages businesses to spread their wings and explore markets they might have never considered before.
3. Political Influences
Politics play a big role too.

Governments can either roll out the red carpet for globalization or put up a 'Do Not Enter' sign.

When they choose the first option, they create policies that promote international trade and investment.

This can mean anything from setting up special trade zones to making it easier for foreign companies to set up shop.
4. Socio-Cultural Factors
Last but not least, socio-cultural factors.

Our world is a melting pot of cultures, and as people travel and communicate more, they share their customs, ideas, and lifestyles.

This cultural exchange makes businesses think globally.

They start to create products and marketing strategies that appeal to a diverse global audience.

It's like a potluck dinner where everyone brings a dish from their home country - the variety is amazing!

So, there you have it - the key drivers of globalization.

Technology speeds things up, economic factors open the doors, politics set the rules, and socio-cultural factors add flavor.

Together, they create a vibrant, interconnected global market where businesses and consumers meet and mingle.

Impact of Globalization on Business

Let's dive into how exactly globalization reshapes the world of business.
1. Worldwide Market
First off, globalization turns the whole world into a playground for businesses.

Imagine a local burger joint that starts getting orders from across the globe because they went viral on social media.

That's globalization in action!

Companies can reach customers far and wide, which means more opportunities to sell and grow.
2. Tougher Competition
With a bigger playground comes more players.

This means businesses face tougher competition.

Your local bakery might now be competing with fancy pastry shops from Paris or Tokyo.

It pushes companies to up their game - better products, smarter marketing, cooler innovations.

It's like a never-ending race where everyone's trying to be the best.
3. Complex Supply Chains
Globalization also makes supply chains super complex.

Think of a smartphone - its parts might come from six different countries, assembled in another, and sold worldwide.

Managing this intricate puzzle becomes a big part of doing business.
4. Diverse Workforce
Here's a cool part: globalization leads to a more diverse workforce.

Companies can hire talent from anywhere - maybe a tech whiz from India, a marketing guru from Brazil, and a design expert from Sweden.

This melting pot of skills and perspectives can lead to awesome ideas and innovations.

It's like having a team made up of the world's best players.
5. Cultural Sensitivity
With a global reach comes the need to understand different cultures.

What works in one country might flop in another.

Businesses have to learn about and respect cultural differences to succeed.

It's a bit like being a traveler - you need to know the local customs and languages to really connect with people.

Globalization shakes up the business world in big ways.

It opens up new markets, cranks up competition, complicates supply chains, diversifies teams, and teaches cultural sensitivity.

It's a mix of challenges and opportunities, but one thing's for sure - it keeps the business world spinning and evolving.

Pros and Cons of Globalization in Business

Globalization isn't just a big word; it's a big deal for businesses. Why? Because it comes with some pretty awesome perks.

Let's unwrap these goodies and see why businesses are throwing high-fives all around the globe.
1. More Customers, More Sales
The first and biggest pro is like opening your window to find a world full of customers.

Globalization means businesses can sell their products or services far beyond their local market.

Imagine a small artisanal soap maker in Vermont suddenly getting orders from Tokyo - that's globalization at work.

More customers equal more sales, and who doesn't like the sound of their cash register ringing?
2. Diverse Ideas and Innovation
When you mix different cultures and perspectives, you get a cocktail of creativity.

Globalization brings people from all over the world together, and this diversity breeds innovation.

It's like having a brainstorming session with the entire world. New ideas pop up, leading to cool products and services that might never have been thought of otherwise.
3. Economies of Scale: Bigger, Better, Cheaper
As businesses expand globally, they can produce more at a lower cost - this is what economists call 'economies of scale'.

Think of it like buying in bulk; the more you buy, the cheaper it gets.

For businesses, producing more often means they can reduce costs, which can lead to lower prices for us consumers or higher profits for them. It's a win-win!
4. Learning and Adapting
Globalization is like being in a constant state of learning.

Businesses learn about new markets, cultures, and consumer behaviors.

This learning helps them adapt and tailor their products or services to different parts of the world.

It's like a chef tweaking their recipe to suit local tastes - the result is often something deliciously successful.
5. Access to Talent
Thanks to globalization, businesses aren't limited to local talent; they can hire the best from anywhere.

This means they can find people with the exact skills and expertise they need.

It's like putting together an all-star team from around the globe. This not only helps businesses grow but also fosters a multicultural work environment.

Globalization is like a treasure chest for businesses. It opens up new markets, sparks innovation, creates economies of scale, turns the world into a classroom, and brings together top talent.

Sure, it's not without its challenges, but the pros are like bright stars in the business sky, guiding companies towards growth and success.

Just like a coin, globalization has another side - and it's important to take a good, hard look at it.

So, let's explore some of the not-so-great aspects of globalization in business.
1. Job Losses in Developed Countries
One of the biggest downsides of globalization is job losses in developed countries.

When companies find they can make the same product cheaper overseas, they might close factories in their home country.

This can leave a lot of people without jobs.
2. Exploitation in Developing Countries
While globalization can bring jobs to developing countries, it's not always under the best conditions.

Sometimes, companies take advantage of lower labor costs and weaker labor laws.

This can lead to poor working conditions and low wages.
3. Cultural Homogenization: Losing Local Flavors
Globalization can sometimes lead to cultural homogenization - that's a fancy way of saying local cultures get overshadowed by global ones.

When big international brands enter new markets, local businesses and traditions can struggle to survive.

It's like every city having the same stores and restaurants, making the world a less diverse place.
4. Environmental Concerns
The global reach of businesses often means more transportation, which can lead to increased pollution and carbon emissions.

Also, the race to produce more and cheaper can sometimes lead to environmental corners being cut.
5. Complex Management and Regulations
Running a global business isn't easy.

Different countries have different laws, cultures, and market dynamics.

Navigating this can be really complex and sometimes risky.

It's like trying to juggle a bunch of different balls at the same time - drop one, and there could be trouble.

Globalization in business brings challenges like job losses in developed countries, exploitation in developing ones, cultural homogenization, environmental concerns, and complex management issues.

It's important for businesses and policymakers to be aware of these cons and work towards making globalization a more responsible and fair process for everyone involved.

Strategies for Businesses to Thrive in a Globalized World

We've explored the pros and cons of globalization in business.

Now, let's talk strategy.

How can businesses not just survive but actually thrive in this big, interconnected world?

Here are some key strategies that can help businesses make the most of globalization.
1. Embrace Technology
In today's world, technology is king.

For businesses, this means using digital tools to connect with customers, streamline operations, and stay competitive.

Whether it's social media marketing, e-commerce platforms, or cloud computing, technology can help businesses reach a global audience and operate efficiently.
2. Understand Your Market
Each market is unique, with its own tastes, cultures, and regulations.

Successful global businesses do their homework.

They research and understand these differences, tailoring their products and marketing strategies accordingly.
3. Build a Diverse Team
Having a team with diverse backgrounds and perspectives can be a huge asset in a globalized world.

It brings different ideas, insights, and understanding of various cultures.

This can help businesses innovate and connect better with customers from different parts of the world.
4. Foster Cultural Sensitivity: The Global Etiquette
Cultural sensitivity is key.

This means understanding and respecting the cultural norms and practices of different countries.

Businesses that get this right can build strong relationships with international customers and partners.
5. Sustainable and Ethical Practices
Being a responsible global citizen is crucial.

This means adopting sustainable and ethical business practices.

Businesses that prioritize the environment, fair labor practices, and ethical dealings are more likely to win the trust and loyalty of customers worldwide.
6. Agile and Resilient Operations
Finally, agility and resilience are super important.

The global market can be unpredictable - economic shifts, political changes, pandemics, you name it.

Businesses that can quickly adapt and pivot are more likely to succeed.

To thrive in a globalized world, businesses need to harness technology, understand their markets, build diverse teams, be culturally sensitive, practice sustainability and ethics, and stay agile and resilient.

It's a mix of smart strategies and good values. With these in their toolkit, businesses can not only ride the globalization wave but also make some serious splashes!
1. What is Globalization in Business?
Globalization in business refers to the process of businesses operating on an international scale, beyond their local or national markets. It involves the integration and interaction of companies worldwide through trade, investment, technology, and cultural exchange.
How Does Technology Drive Globalization?
Technology, especially advancements in communication and transportation, has been a major driver of globalization. The internet, for instance, allows businesses to market and sell to customers globally. Improved transportation means products can be shipped faster and more efficiently across the world.
What Are the Main Benefits of Globalization for Businesses?
The key benefits include access to new markets and customer bases, increased opportunities for growth and expansion, the ability to source materials and labor at lower costs, and the potential for innovation through exposure to different markets and cultures.
What Are Some Negative Impacts of Globalization on Business?
Negative impacts can include job losses in developed countries due to outsourcing, exploitation of workers in developing countries, cultural homogenization, and environmental degradation due to increased production and transportation.
5. How Can Businesses Successfully Adapt to Globalization?
Businesses can adapt by embracing technology, understanding and respecting cultural differences, developing flexible and resilient business strategies, adopting ethical and sustainable practices, and investing in a diverse and skilled workforce.
Does Globalization Affect Small Businesses?
Yes, globalization affects businesses of all sizes. Small businesses can now access global markets more easily, but they also face increased competition from international companies. However, globalization can offer unique opportunities for niche products and services.
7. How Does Globalization Impact Consumers?
Consumers benefit from a wider variety of products and services, often at lower prices, due to increased competition. However, there can be downsides, such as the loss of local businesses and unique cultural products.
8. What Role Do Governments Play in Globalization?
Governments can influence globalization through trade agreements, tariffs, and regulations. They can promote globalization by reducing trade barriers or protect local industries by imposing tariffs and restrictions on foreign goods.
9. Can Globalization Lead to Cultural Homogenization?
A: There is a concern that globalization can lead to cultural homogenization, where local cultures and traditions are overshadowed by a dominant global culture. This is often seen in the spread of Western brands and lifestyles.
10. Is Globalization Reversible?
While some aspects of globalization, like trade connections, can be reversed or slowed down through policies and regulations, the overall trend of global interconnectedness, especially in terms of technology and communication, is likely to continue growing.

Conclusion

Alright, friends, we've been on quite the journey exploring globalization in business. From understanding what it is, to diving into its impacts, pros, cons, and strategies for success, we've covered a lot of ground.

Let's wrap this up with some final thoughts on this global adventure.
The Big Picture
Globalization constantly reshapes the shores of the business world.

It's brought the world closer together, making it easier for businesses to reach new markets and for customers to access a wider range of products and services.

It's exciting, dynamic, and a bit unpredictable.
The Bright and Dark Sides
We've seen that globalization in business comes with its share of sunshine and shadows.

On one hand, it opens doors to new opportunities, drives innovation, and brings people together.

On the other hand, it can lead to job losses, exploitation, and cultural challenges.

It's a complex picture, and like any big change, it has its winners and losers.
Riding the Wave
For businesses looking to not just survive but thrive in this globalized world, the key is to be adaptable, culturally aware, and technologically savvy.

Embracing diversity, practicing ethical and sustainable business, and staying agile are more than just good strategies - they're essential survival skills in the global business jungle.
Looking Ahead
As we look to the future, globalization is likely to continue evolving.

Technology will keep advancing, markets will keep changing, and businesses will need to keep adapting.

It's an ongoing journey, and the best way to navigate it is with an open mind, a willingness to learn, and a commitment to doing good business, both locally and globally.

Thanks for joining me on this journey. Here's to navigating the global business seas with confidence and curiosity!

See also our posts:

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What is Globalization in Business? Impact, Pros and Cons

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Explore the essentials of globalization in business: its impact, pros, cons, and strategies for success in a globally connected world.

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Cost Pressure vs Local Responsiveness Pressure

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Cost Pressure vs Local Responsiveness Pressure

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For my expansion plan, I wanted each Sun City location to have a local feel to it and put an emphasis on catering to its local demographic. This chart helped me understand what strategies would have the best local response. I placed this artifact here because it helped me better understand the approach I wanted to take.

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When I started this class, I had no idea what a strategic plan was and even less of an idea of where to begin making one. I felt lost staring at the instructions, so I started doing research, and I stumbled upon this video, which cleared up some of my questions and gave me some ideas on where to start with my own plans. I added this artifact because it helped me when I felt lost.

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What is Strategic Planning? How to Develop a Process

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I think this visual does a great job of showing the process of strategic planning. Visuals can be essential for understanding a topic at times, especially when it's a very new topic for you. After reading the module, I felt like I lacked the information that went in one ear and out the other, but after looking at this image, it helped me out a bit. I very much love visuals.

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A crash course on Organizational Structures

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A crash course on Organizational Structures

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Creating an organizational structure was one of the most challenging things for me in this class. I didn't understand the concept, and that frustrated me, so I kept putting it off. When I finally decided to sit down and force myself to do the work, I came across this video. After watching it, I realized I was overthinking things, and it turned out to be a relatively straightforward topic. It was a relief, but it was also annoying that my brain had waited so long to understand a topic.

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6 Most Common Types of Organizational Structures (Pros & Cons) | From A Business Professor

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How I felt trying to understand the topic 

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How I felt trying to understand the topic 

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I felt like I was going insane trying to create that chart. Each time I wanted to start it, I'd look at the instructions and feel like I was losing my mind. It wasn't that serious or complex, but the more I looked at the instructions, the closer my expectations drew to this image. I chose this artifact because It represented how I felt in the moment, trying to complete the assignment.

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This video does a great job of putting you into the mindset of someone who has to consider HRM. It gave me a much better understanding of all the things they have to think about and consider. It covers similar concepts to the module, but sometimes, watching a video beforehand gives me a much deeper understanding of the readings.

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Human Resource Management (HRM) Explained in 10 minutes

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Why don't part-time workers get as many benefits?

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Why don't part-time workers get as many benefits?

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Why don't part-time workers get as many benefits? This is a question I didn't have the answer to, but I never second-guessed it until Module 6, that is. It is good to know the logistics of the things you are being subjected to. As a part-time worker, I should be asking these questions because they affect me. I should understand what I'm entitled to and why. This article explained that to me very well.

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Differences in Full Time vs. Part Time Benefits - Justworks

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Do you know what benefits you’re entitled to in the US? Here we’ll break down the difference between full-time and part-time employees and their benefits.

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When I started thinking about the best leader I've ever encountered, what instantly came to mind was my manager. I wondered, "But can I choose a manager as a leader?" After thinking about it for a second, I came to the conclusion that the two can overlap. Not every manager is a good leader, but a good manager is, in fact, a leader. This chart illustrates the potential overlaps well and further supports my own conclusion.

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While charisma doesn't always make a kind or compassionate leader, it makes a good leader. I started by defending charisma, and it turned into realizing that it is probably one of the best characteristics a leader can have. It makes being a leader much easier if everyone is already naturally drawn to you. I don't think charisma is necessary to be a good leader; I think it makes it significantly easier by a long shot. It is almost the definition of a natural-born leader.

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Charisma is an individual’s ability to attract and influence other people. While it is often described as a mysterious quality that one either has or doesn’t have, some experts argue that the skills of charismatic people can be learned and cultivated.

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This visual helped me understand how continuous improvement actually works in real settings. It is beneficial to view and comprehend subjects from different perspectives. This visual breaks down the steps in an easily digestible way and provides a slightly deeper explanation of what each work represents.

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What Is the PDCA Cycle?

The PDCA cycle is a project management framework that businesses can use to implement incremental change. PDCA stands for plan, do, check, and act.

This four-step approach is the most widely used methodology for implementing continuous improvement. That is why the four steps are arranged in a circle. Businesses that take this approach aim to continually repeat the process-always identifying new opportunities to use the cycle to improve.

How Is the PDCA Cycle Different from Other Change Management Strategies?

What distinguishes PDCA is that this framework is designed to help teams make small, incremental changes and test each step's success or failure before moving onto another one.

Over time, these incremental changes can lead to a large-scale transformation in its operations or products. But using PDCA lets the team achieve this transformation carefully and move forward only with evidence the process is working.

What Does Using the PDCA Cycle Look Like?

Any department in a business can use the PDCA cycle for any incremental change. This could include changes to a company's business process, its product, or even the company's team culture.

One example is the A/B split tests that marketing teams run on their creative campaigns. Here is what that process might look like.

Step 1: Plan

In the "Plan" stage, a team identifies a challenge they want to overcome or an opportunity they hope to take advantage of.

Let's say a marketing team has been running a digital advertisement for several weeks. The headline has generated many leads, and the team is happy with the results. But they'd like to learn if they can improve the ad and earn even better results. (They might also be worried that the current ad will soon start losing its effectiveness and need to be updated anyway.)

For a simple A/B test, the team changes only a single element of the campaign and runs both versions simultaneously. In this case, let's say the team wants to try a different headline.

The planning phase: Create an alternate version of the ad's headline.

Step 2: Do

The "Do" stage is the team's opportunity to test their idea for change. This stage typically includes a small experiment or trial run.

In our A/B test scenario, the marketing team runs its alternate headline and for half of their online ad buys for a few days. For the other half, they keep running the original version of the ad.

The do phase: Carry out a real-world experiment to test the team's hypothesis.

Step 3: Check

In the "Check" phase of the PDCA cycle, the business gathers and evaluates its small experiment results. If it proves successful, the company will implement the change on a wider scale. If not, the company can return to the Plan stage and come up with a different plan.

Let's assume that after a few days, the marketing team analyzes the results of both versions of their online ad. In terms of leads generated, the new headline outperformed the original by almost 50%. The plan worked.

The check phase: Analyze the data to determine if your experiment was successful.

Step 4: Act

In the "Act" phase, the final step in the PDCA cycle, a business takes action according to the insights it gained after analyzing its experiment. If the small change worked well, the company could implement that change more broadly. If it fell short, the company might need to return to the beginning-the Plan phase-to try something else.

Because the marketing team's alternate headline outperformed the original, the team will now want to use the newer headline for all of its ad buys going forward.

The act phase: Use your learnings from the check phase to take action-either implementing your change on a wider basis or returning to step one to devise another plan.
Related Terms
continuous improvement, change management, Kanban board, business transformation, agile

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The PDCA cycle is the most widely used methodology for implementing continuous improvement. Learn about the cycles and real-world examples.

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This case examines how one company addressed its quality issues by implementing structured control. TQM, analytics, employee engagement, and standardized systems. It also connects to something I care about: aeronautics. Connecting topics you are struggling to understand or don't have much interest into topics you care about makes learning about them a lot easier.

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Aerospace Quality Management Enhancement - Total Quality Management Case Study

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A case study on Aerospace Quality Management Enhancement. The organization is a leading aerospace components manufacturer facing quality control challenges amid increased regulatory scrutiny. With a rise in production volume to meet global demand, the company has encountered significant quality lapses leading to costly rework, delayed shipments, and tarnished reputation. The need to integrate and elevate Total Quality Management (TQM) practices is critical to maintaining competitive advantage, ensuring compliance, and achieving operational excellence.