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Dear Mr. Jones,

Thank you for your email regarding order no. 848. We appreciate you bringing this matter to our attention.

After investigating the issue, we found that the goods were dispatched from our warehouse in good condition. The relevant shipping documents confirm this. We believe the damage may have occurred during transportation.

We kindly advise you to contact the shipping company, as they may be able to provide compensation for the damaged cartons. If you need assistance in communicating with them or require any additional documentation, please do not hesitate to let us know.

We appreciate your suggestion regarding packing and will take it into consideration for future shipments to ensure customer satisfaction.

Thank you for your understanding, and we remain at your disposal for any further support.

Yours faithfully,
[Your Name]
[Your Position]
[Your Company Name]

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Fabric Receiving:

Fabric in large bolts is received and usually stored in the factory’s warehouse process.

Fabric Relaxing:

Fabric relaxing is performed either manually or mechanically so as the fabric can relax , meanwhile fabric quality in assured spot checking. If the fabric has defects, it will be returned manufacturer..

Spreading, Form Layout, and Cutting:

The fabric is cut into uniform piles and then is spread. The fabric is cat according to the garment forms which are laid plies

Embroidery and Screen Printing:

Fabric is embroidered and screen printed. Both embroidery and screen printing are determined by customer

Sewing:

Sewing machine operators receive bundles of the cut fabric. They assemble the cut fabric together and complete their portion before passing it on to the next operators.

Spot Cleaning and Laundry:

Spots on fabric are often marked with sticker and took to spot cleaning area . There, garments are cleaned by using steam, hot water or mechanical stain removers

Ironing:

To remove wrinkles, this step is necessary to complete the finishing process.

Packaging and Shipping:

In the final steps, garments are folded, tagged, sized, and packaged. Garments are usually placed in cardboard boxes and shipped to the client or store.

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https://youtu.be/Azx_QiAuD8g?si=v4WpxBwXHU5oEBOn

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Speaking 1: Conversation: discuss what promotional channel should be used to market the new product line

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Speaking 1: Conversation: discuss what promotional channel should be used to market the new product line

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A: Hi, have you had any ideas for this campaign?
B: Yes, I was thinking of some ideas to suggest to you last night.
A: Oh, great. What ideas do you have?
B: Hmm, but I have not made up my mind. What about you?
A: What do you think about using a focus group to advertise our products?
B: Hmm, no, I’m sorry, but I don’t think that will work. Because for a focus group, we need a large number of people to discuss and give feedback on products. Researching people's preferences is really difficult.
A: That’s correct. What should we do?
B: I have just had an idea for this campaign. Why don’t we invite a celebrity to promote our brand and products?
A: It’s really hard to do. I’m not very keen on that idea. We are just a new small brand, so we don’t have enough budget to use this channel.

Oh, I have a way that is cheaper and quite effective.
B: What’s that?
A: The development of social media platforms, do you understand?
B: Oh, I got it. We will advertise our products on Facebook, TikTok, Instagram…
A: Of course. To make sure of effectiveness, we will run advertisements on those platforms.
B: That’s a great idea. In the future, there will be more potential buyers.
A: Yes. So we can discuss further on the marketing plan, okay?
B: Okay. Goodbye.

https://youtu.be/7zWFa3syYVM?si=3SNYR5BZ3Ze8t_Rx

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Speaking 2: Marketing plan for a new fashion product of your company

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Speaking 2: Marketing plan for a new fashion product of your company

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Dear [Customer's Name],

Thank you for bringing the issue with your recent order to our attention. Please accept our sincere apologies for the inconvenience caused by our error in sending the wrong goods.

We have reviewed the situation and confirmed the mistake on our part. We will dispatch the correct goods immediately, and you can expect to receive them shortly.

Additionally, we will cover the full shipping cost as compensation for the trouble this has caused. Please rest assured that this amount will be refunded or credited to your account, depending on your preference.

To prevent such errors in the future, we have reviewed our processes and implemented stricter checks to ensure all shipments are accurate.

Thank you for your understanding and patience. Should you have any further concerns or questions, please do not hesitate to contact us.

Yours sincerely,
[Your Name]
[Your Position]
[Your Company Name]

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The product that is advertised is a bracelet. It’s made from 100% gold which brings a formal touch to customers. So I want the target customers to be aged from 20-30 years old.
Next, the sales I want to reach are 10 billion VND after 6 months, and after one year, the sales will be over 20 billion VND.
To achieve the goal that we mentioned:
We should offer discounts on the products when they have just been launched. Sales of up to 50-70% during the holiday or 30-40% for loyal customers.
Since we have not created a buzz yet. Choosing a celebrity endorsement is really necessary. Dai Vy will be an appropriate choice for this. He’s famous for fashion, which we are always seeking.
One more thing: With the development of social media such as Facebook, TikTok, Instagram… If we run a marketing campaign on these platforms, we will have a large number of potential buyers. The resources available through social media are endless.

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https://youtu.be/VuG_Zi18o9M?si=swK2SdKDFHXhkDVL

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https://youtu.be/RQg2YG09vRA?si=e95HHRMaxkFtbjSR

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Write 1: Write the retailers’ descriptions of packing preferences based on the given information.

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Write 1: Write the retailers’ descriptions of packing preferences based on the given information.

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1. Men’s Shirts: The retailers would like their men’s shirts to be machine-folded and placed in rayon garment bags. They prefer the packaging to be made of cardboard, with 25 shirts per box.

2. Jeans: The retailers prefer their jeans to be hand-folded with hangtags included. They want the jeans packed in cardboard boxes, with a quantity of 30 per box.

3. Dresses: The retailers want their dresses to be packed in floor-length plastic garment bags and placed on fabric hangers for display.

4. T-shirts: The retailers require their T-shirts to be hand-folded and packed in plastic garment bags with tissue paper. They would like 2 T-shirts per bag.

5. Coats: The retailers would like their coats to be machine-folded and packed in individual rayon bags. They prefer to include straight pins and hangtags with the coats for proper presentation.

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Write: Write an email to complain about the garment item your company has ordered using information in the table

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Write: Write an email to complain about the garment item your company has ordered using information in the table

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Dear [Supplier’s Name/Company],

We recently received Order No. 176, placed on October 7. Upon inspection, we identified several quality issues: some shirts lack buttons, others show incomplete manufacturing steps, and some have faded colors. These discrepancies do not meet our quality standards and differ from the samples provided.

We request to return the defective items and receive replacements that align with the original quality specifications. Additionally, we ask for compensation to cover the associated shipping costs.

Please confirm when we can expect the replacements.

Thank you for your attention to this matter.

Sincerely,
[Your Name]
[Your Position]
[Your Company]

This version maintains your original tone but adds a touch of formality to strengthen the request.

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Speaking 1: Make a talk about the tips of making complaints.

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Speaking 1: Make a talk about the tips of making complaints.

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1. The first tip to handle with customers’ complaints is not to put your emotions in the way and listen to their complaints calmly.

2. If you thank your customer when they say thank you to customers’ complaints, you will have the chance to listen to them more.

3. Tip number 3 is to acknowledge what they are complaining for any reasons and reply that you have received the complaint. 4. Your goal is to end the conversation with a true apology for the customers. Say that you are sorry for the inconvenience they have experienced and grateful for their concern.

5. After offering an apology, it’s necessary to decide and propose some offer support to your customers such as exchanging a defective item for a new one.

6. Be flexible when customers are not happy with your proposed solution. Set a policy to give them gift cards to a local coffee shop which are provided free or at a lower price for your company.

https://youtu.be/tbPpcyIHz6E?si=yiReAQAiVxH-dXC7

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Write 1: Look at the photos; write a brief instruction for sewing a simple Shirt placket and submit for teacher in the next lesson.

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Write 1: Look at the photos; write a brief instruction for sewing a simple Shirt placket and submit for teacher in the next lesson.

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Trace on the placket pattern onto the fabric, then mark all the lines clearly.

Turn towards the inside along the marked lines, then turn again towards the inside for a clean finish.

Machine stitch along the edges as illustrated.

Trace on the placket pattern again and mark all lines for the other side.

Turn towards the inside in the same way, then turn once more. Finally, machine stitch as illustrated to complete the placket.

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Write 1 : You are the show coordinator of a company that is going to organize a fashion show. Write a plan to organize a fashion show for the upcoming collection of your company

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Write 1 : You are the show coordinator of a company that is going to organize a fashion show. Write a plan to organize a fashion show for the upcoming collection of your company

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When planning a fashion show, we focus on a few essential things. First, we choose a clear theme, like ‘Modern Style’ or ‘Classic Beauty,’ to make the show unique and memorable. We pick a good venue that matches the style of the show and is easy for guests to access. Setting the date early helps us make sure everything is ready on time.

Working closely with designers is also important. Together, we pick the outfits that best fit the theme, and we hold fittings to ensure they look perfect on our models. We also invite special guests, such as celebrities or fashion influencers, and choose a lead model to draw more attention to the event.

Finally, promoting the show is key. We use social media, email, and influencer partnerships to reach a wide audience and generate excitement. By focusing on these details, we create a successful and stylish fashion show.

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To make an effective presentation, you need to follow three steps: preparation, practice, and delivery.

First, in the preparation step, choose a clear topic and collect simple ideas to explain it. Make sure your slides are easy to read with short sentences and pictures.

Second, practice speaking. Stand in front of a mirror or ask a friend to listen. Focus on speaking slowly and clearly.

Finally, during delivery, smile and look at your audience. Start with, “Good morning, everyone. Today, I will talk about…” Use easy expressions like “Next, let’s move to…” or “In conclusion…” to guide your audience.

Remember to stay calm, even if you are nervous. With these steps, your presentation will be clear and interesting!