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TADA là ứng dụng gọi xe được phát triển dựa trên nền tảng công nghệ blockchain, mang đến cho người dùng trải nghiệm di chuyển an toàn, hiệu quả và tiết kiệm.

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Open the TADA app: The customer opens the TADA app on their mobile phone.

Log in/Register: If the customer is not logged in, they will need to log in or register for an account.

Select motorcycle service: The customer selects the "motorcycle" service from the list of available options in the app.

Enter pick-up and drop-off points: The customer enters the pick-up and drop-off addresses in the app. The app may also provide suggestions based on the customer's current location.

Select ride options: The customer can choose additional ride options, such as a preferred route, additional stops, or special requirements.

Estimate fare: The app provides an estimated fare based on the entered pick-up and drop-off points.

Confirm the trip: The customer reviews the trip details and presses the "Book" button to confirm the trip.

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Search for a driver: The TADA app automatically searches for the nearest available motorcycle driver.

Driver information: Once a driver accepts the trip, the customer receives detailed information about the driver, including:

Name

Photo

Motorcycle make and model

License plate number

Driver’s rating and reviews

Estimated arrival time: The app provides an estimated time of arrival (ETA) for the driver at the pick-up point.

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Track the driver: The customer can track the driver’s real-time location on the map within the app.

Contact the driver: If necessary, the customer can contact the driver via phone call or in-app messaging to confirm the pick-up location or provide additional instructions.

Driver arrives: The driver moves to the pick-up point. The customer receives a notification when the driver has arrived.

Identify the driver: The customer confirms the driver's identity and motorcycle details as provided in the app.

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Pick up the customer: The driver greets the customer at the pick-up point and confirms the destination once again.

Provide helmet: The driver provides a helmet for the customer. Both the driver and the customer must wear helmets for safety.

Start the trip: The driver starts the trip and the app begins tracking the journey.

Navigation: The driver uses the app’s navigation feature to follow the best route to the destination.

Update the customer: The driver may provide updates to the customer during the trip, such as expected arrival time or any potential delays.

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Arrive at the destination: The driver safely and punctually brings the customer to the destination.

End the trip: The driver marks the trip as completed in the app. The customer receives a notification that the trip has ended.

Review fare: The app displays the final fare to the customer.

Payment:

Cash

Receipt: The customer receives an electronic receipt via email or within the app.

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Rate the driver: After completing the trip, the customer is prompted to rate the driver on a scale of 1-5 stars.

Leave comments: The customer can leave comments or feedback about the service quality, driver behavior, and overall experience.

Driver feedback: The driver can also rate the customer and provide feedback.

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Handle complaints: If there are any complaints from the customer or the driver, TADA’s customer support team will address and resolve them.

Customer support: TADA provides various customer support channels, such as:

In-app support

Email support

Phone support

Lost and found: If the customer leaves any belongings in the vehicle, they can contact TADA’s support team to retrieve them.

Trip history: The customer can view their trip history and receipts within the app.

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Collect data: TADA collects data on all trips to monitor service performance and identify areas for improvement.

Analyze feedback: Customer and driver feedback is analyzed to understand common issues and areas for enhancement.

Implement changes: Based on the analysis, TADA implements changes to improve the service, such as optimizing routes, training drivers, and updating app features.

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Case 1: The driver has not received the trip:

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Case 1: The driver has not received the trip:

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• Click on the "Cancel" button (or the "X" icon) at the bottom of the screen.

• Confirm the cancellation by selecting "Yes" in the popup dialog.

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• Drag from the bottom to the top of the screen to display the trip details.

• Click the “Cancel” button (or the “X” icon) at the bottom of the screen.

• Select the reason for the cancellation from the list provided (e.g., "Change," "Occupied," "Lost Driver," etc.).

• Confirm the cancellation by selecting "Yes" in the popup dialog.

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Contact Tada Hotline

You can contact Tada at 0908457393 for cancellation support.

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• It is recommended to cancel the trip before the scheduled departure time to avoid affecting the driver and other passengers.

• Use the Tada app responsibly and politely.

• If you cancel regular trips, your account may be locked.

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To avoid damage from a cancellation on Tada, you should:

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To avoid damage from a cancellation on Tada, you should:

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·      Think carefully before booking.

·      Cancel as soon as possible if you have an emergency.

·      Contact Tada Headquarters if you have any difficulties with a cancellation.

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- You can schedule a car in advance for a specific time in the future.

- Cancel your booking for free if you do so before 15 minutes of the scheduled departure time.

- Contact Tada's customer support if you encounter any problems while using the app.

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- Users may download the TADA Ride Hailing app for iOS or Android.

- Enter your pickup location and destination.

- Select the sort of vehicle you desire (4-seater, 7-seater, SUV, etc.).

- Confirm the details and reserve the automobile.

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Step 2: Tada system searches for a suitable driver

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Step 2: Tada system searches for a suitable driver

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- The Tada system will look for an appropriate driver in your vicinity.

- The algorithm will take into account data including the driver's location, car type, rating, and journey history.

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Step 3: Drivers can accept or reject car orders

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Step 3: Drivers can accept or reject car orders

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- The driver can accept or reject the automobile order.

- If the driver agrees, they will confirm the trip and begin driving to the pick-up location.

- If the driver declines, the Tada system will continue to look for another driver.

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Step 4: The Tada system notifies customers on the progress of their automobile orders

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Step 4: The Tada system notifies customers on the progress of their automobile orders

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- When the driver accepts or rejects the automobile order, the Tada system notifies you of its status.

- You may follow the status of your travel with the Tada app.

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Step 5: Driver arrives at the pickup location

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Step 5: Driver arrives at the pickup location

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- When the driver arrives at the pickup location, they will notify you.

- You can get in the car and check with the driver that you are the customer who booked the service.

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- The driver will transport you to your destination.

- You may relax and enjoy the journey.

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- After the trip is completed, you can pay for it with your preferred payment option.

- You may also rate the driver and the level of service.

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Step 1: Open the TADA app and log in to your account. 

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Step 1: Open the TADA app and log in to your account. 

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Step 2: On the main screen, select "Current trip" (if you are on a trip) or "Booking history" to review the trip you want to cancel.

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Step 2: On the main screen, select "Current trip" (if you are on a trip) or "Booking history" to review the trip you want to cancel.

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Step 3:  Choose the trip you want to cancel.

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Step 3:  Choose the trip you want to cancel.