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the trolls :(

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It allows for interaction with patrons on a different level.

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I love connecting with the patrons. Our social media is like another branch of the library, in a way.

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I love connecting with the patrons. Our social media is like another branch of the library, in a way.

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Getting to be creative with the content!

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everything else--amount of time put in, low reach, 

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everything else--amount of time put in, low reach, 

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It can be really fun and creative!

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Engaging with people who do not consistently come into the the library. 

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Engaging with people who do not consistently come into the the library. 

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When I put in a lot of work, and there's no reaction

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When I put in a lot of work, and there's no reaction

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when people don't tag us or mention us but they post about the library. I can't interact if I don't know it's out there. 

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when people don't tag us or mention us but they post about the library. I can't interact if I don't know it's out there. 

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Some staff and managers try to control content posted.

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being able to talk to patrons and humanize that exchange!

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being able to talk to patrons and humanize that exchange!

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Being able to create (hopefully) engaging posts for our community.

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I love seeing parents and family members get excited about seeing their kids in our program posts, or seeing people comment on our weekly "What are you reading this weekend?" posts. It allows me to be a little creative, too.

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Getting comments back

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putting a lot of time into a new idea and getting very little engagement. :(

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putting a lot of time into a new idea and getting very little engagement. :(

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The trolls and when something I put a lot of work in flops

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Connecting/interacting with patrons and the community.

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Connecting/interacting with patrons and the community.

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People who do not read the post and you need to spend time responding.

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People who do not read the post and you need to spend time responding.

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We do not always see the results of the efforts.

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We do not always see the results of the efforts.

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Admin doesn't recognize the benefit of having time to make QUALITY content. 

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Admin doesn't recognize the benefit of having time to make QUALITY content. 

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The interactions are a lot of fun in the comments of our Facebook posts.

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The interactions are a lot of fun in the comments of our Facebook posts.

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When nw people engage with a post.

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Coming up with engaging posts regularly

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Opportunity to be creative. Reach regular patrons who use social media.

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when you take the time to make a REALLY good reel/tiktok and NO ONE interacts with it *frowny face*

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when you take the time to make a REALLY good reel/tiktok and NO ONE interacts with it *frowny face*

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Being busy with other daily library tasks that we forget to post to FB.

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It gives us more feedback than just waiting for patrons to tell us when they walk in the door. PLUS - It reaches a larger demographic and ages in our community.

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The content options are endless... but not enough time to make all the things I want to promote

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The content options are endless... but not enough time to make all the things I want to promote

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The comments when libraries post questions about favorite books

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Good results for some program announcements. People willl start calling to register immediately.

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feels like a full time job to do right when you have other things to do

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feels like a full time job to do right when you have other things to do

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I personally hate social media and it's very draining. I don't like dealing with trolls and being constantly "on" - I can't enjoy my own personal accounts because I'm constantly thinking about how to improve the library's pages.

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Preaching to the choir. We seem to reach only those people who already follow us and keep up with our programs. We have no advertising budget.

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Poor quality videos.

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Being able to answer the public's questions about events. It shows gaps / missing information in our publicity

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People can post negative comments about your library or staff

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People can post negative comments about your library or staff

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Some feel it is the answer to declining door count.

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Being able to be creative by using Canva to create posts and learning what works and doesn't work based on the engagement we receive for our posts. 

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Being able to be creative by using Canva to create posts and learning what works and doesn't work based on the engagement we receive for our posts. 

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I feel like I have to look at social media all night and weekends

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I feel like I have to look at social media all night and weekends

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Posting events (ex: for summer reading) and having all those event posts being the first thing seen by our page visitors who have to scroll way down to get to the current info.

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When they comment with a question that's clearly answered in the post or image

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tendency to compare myself with other libraries and feel bad 

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tendency to compare myself with other libraries and feel bad 

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We have great programs to be promoted with a decent following. I like being able to represent our libraries' programs artistically to pull in more patrons.

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Doesn't necessarily mean anything for the library 

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Doesn't necessarily mean anything for the library 

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It feels, at times, like a time waste and is not producing more ACUTALLY use of the library.

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Interaction with patrons, creating a learning opportunity for patrons, getting timely feedback from patrons about programs and services, giving me an outlet for my creativity.

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Interaction with patrons, creating a learning opportunity for patrons, getting timely feedback from patrons about programs and services, giving me an outlet for my creativity.

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other employees believe creating content is not really work

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Feeling like I just don't get some platforms.  Looking at you, Twitter.

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The pressure from staff who have not studied the algorithms and recommendations try to dictate how to run the page.

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The pressure from staff who have not studied the algorithms and recommendations try to dictate how to run the page.

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When we receive very little reaction or engagement with our posts.  Especially when I have placed a lot of effort in creating videos and we receive very little views.

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When we receive very little reaction or engagement with our posts.  Especially when I have placed a lot of effort in creating videos and we receive very little views.

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I hate hate hate how often the platforms change everything so you have to constantly relearn how to use them about every three months. I feel like they are working me like a puppet.

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working really hard on a post then it flops

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working really hard on a post then it flops

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I enjoy engaging with patrons. I've even gotten some really great book recommendations on our "what are you reading posts"

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trying to be consistent with posting while juggling other responsibilities

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trying to be consistent with posting while juggling other responsibilities

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The work load on top of other tasks, limited staff who are willing to work on social media - some staff refusing to help with content. Changes made to social media policy that decreased interactions - combining individual library pages. Interactions are inconsistent or mostly by staff.

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it feels like another branch with running reports and declining engagement.