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14. There are a number of legal and ethical requirements relating to support work and these are applied in both an organisation and in individual practice. Provide an explanation for each of the following terms

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14. There are a number of legal and ethical requirements relating to support work and these are applied in both an organisation and in individual practice. Provide an explanation for each of the following terms

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Privacy, confidentiality and disclosure

Duty of care

Dignity of risk

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Human rights

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Discrimination

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Mandatory reporting

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Advocacy

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Work role boundaries –

- t

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11. Why is the review process such an important component of an individualised plan?

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11. Why is the review process such an important component of an individualised plan?

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- goals can change at any time
- supports can change
- goals may need to be adjusted/adapted
- identify any risks to clients
- to measure the outcomes against the future/milestones
- so that we can make any changes as needed

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13. Explain why the filing, storage and retrieval of documents are important components in an organisation’s documentation system.

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13. Explain why the filing, storage and retrieval of documents are important components in an organisation’s documentation system.

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- if needed for legal matters
- keeping track of any changes or patterns that occur with the client
- if needed for medical appointments
- monitor progress

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c) What information must be included in workplace reports and how should it be presented?

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c) What information must be included in workplace reports and how should it be presented?

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b) List three different types of workplace reports used in community services

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b) List three different types of workplace reports used in community services

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- Progress reports
- Incident Reports
- case notes
- individual plans

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12. a) List three reasons why reports are required in the workplace

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12. a) List three reasons why reports are required in the workplace

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- monitor progress
- incident reports can be used in a court of law
- monitor any changes to the client

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10. List five areas that may be included in an organisation’s policies and procedures regarding duty of care and standards of care.

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10. List five areas that may be included in an organisation’s policies and procedures regarding duty of care and standards of care.

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Breaching Duty of Care
The meaning of duty of care and negligence
Complaints process
The standards of duty of care
The overveiw of duty of care

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9. How can you ensure that the client is aware of their rights and the appropriate complaints procedures to follow?

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9. How can you ensure that the client is aware of their rights and the appropriate complaints procedures to follow?

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- have this documented in service agreements
- provide client and representatives with the information, written or verbally
- encourage the client to speak up if they're not happy

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8. Why is it important to involve the client in discussions about how support services are meeting their needs and incorporate any modifications

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8. Why is it important to involve the client in discussions about how support services are meeting their needs and incorporate any modifications

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We follow the person centred approach, if the client feels like things need amending, so the client and support workers build a better repore, the clients knows what they want before anyone else. To ensure the client know they are contributing to their own plan.

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5b) At what times would you seek appropriate support from your organisation and from whom?

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5b) At what times would you seek appropriate support from your organisation and from whom?

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Seek support from management/supervisor when there are safety concerns, behaviour concerns, health declining, funding concerns.

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7. Research the following types of person-centred planning approaches and explain how they aim to meet the client’s individual needs.  Planning Alternative Tomorrow with Hope (PATH)

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7. Research the following types of person-centred planning approaches and explain how they aim to meet the client’s individual needs.  Planning Alternative Tomorrow with Hope (PATH)

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Planning Alternative Tomorrow with Hope
PATH)
- allowing participants to achieve a vision and a means to accomplish it via graphic facilitation of ideas

Making Action Plans (MAPs)
- planning process for people in organizations that begin with a story

Personal Futures Planning (PFP)
- focusing on what an individual can do, rather than what they cannot do - person centred plan - uses discussions with the family and people at the centre to plan the next stage of an individuals life

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6. List the purposes of the conceptual model of the “Circle of Support”.

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6. List the purposes of the conceptual model of the “Circle of Support”.

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5. a) Describe your role in implementing an individualised support plan.

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5. a) Describe your role in implementing an individualised support plan.

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To gather information to help the client acheive their goals.
To support the client to access services that the client needs.
To take the steps to put the individualised plan into action.
Coordinating and collaborating with everyone relevant to the clients support circle.

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4b) Why is it important to confirm these details with the client (and family and carers) when appropriate?

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4b) Why is it important to confirm these details with the client (and family and carers) when appropriate?

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To ensure the right plan is constructed to suit the client, if any changes need amending or reviewed.

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4. a) What are the most important features to include in an individualised plan?

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4. a) What are the most important features to include in an individualised plan?

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What the clients short term and long term goals are.
What are the clients strengths and weaknesses.
Health requirements that need to be reviewed.
Behaviours of concern
Deitary requirements
History on the disability and clients history and progress.
Overveiw of clients situation.

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3. What strategies can you use during an initial introduction with a new client to help build an effective working relationship?

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3. What strategies can you use during an initial introduction with a new client to help build an effective working relationship?

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engaging in their interests, building a repore, getting to know their lifestyle, be encouraging.

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2. Compile a list of some of the potential focus areas that are/can be included in an individual plan.

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2. Compile a list of some of the potential focus areas that are/can be included in an individual plan.

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Health and wellbeing
Social skills
Community skills
Education
Living arrangements
transportation
financial management

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1. Why is ‘person-centred thinking’ so important when developing and facilitating an individualised plan for clients?

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1. Why is ‘person-centred thinking’ so important when developing and facilitating an individualised plan for clients?

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Its a tailored approach to suit the clients goals and needs.
To get to know the clients preferences and attributes.
Empower clients to participate and contribute to their plan with choices and decision making.