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Not being a perfectionist! Need ot be able to say 'this will do' but feeling that externally people have such high expectations of us, we have to meet them

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I have said things in past like 'X' will do for now but have felt it has not been received well

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I struggle with this as I know I ask a lot of you! I'm always conscious of financial targets, which I hate, that mean that when there's projects with money attached it's tempting to say yes - and whilst these often include backfill funding for staffing, sometimes it's hard to actually recruit in time, so it ends up being another thing to do

Thinking about the deadlines we set seems important. Understanding what's flexible and what's not.

It being OK to miss a deadline!

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We're running many programmes and projects at the same time, often with us working on things at different tiemes -perhaps the agile working and also exlpicitly saying: let's all focus on e.g. Cert Sept-Jan first then move onto X next. but planning these timelines in more to a bigger overall timeline

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Collective planning and prioritising (Hannah)

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Collective planning and prioritising (Hannah)

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I wonder if the publishing team might have insight to share with us on this?

We're not very good at predicting time/workload of things. Reluctant to say this because it feels too much like big brother but I wonder if we start using the timesheet for all work and not just projects so we can start to at least learn how long things are taking us?

To help with saying no, I recently calculated how much time I had for everything between now and January, scheduling it all in my calendar so now I'm better able to say whether I will/won't be able to do something when someone asks. I struggle with feeling like I'm letting someone down though so I often feel I have to provide a solution to my no.

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Set up these conversations regularly

Get a set of freelancer contracts ready to go for when we need to commission parts of our work (beyond things we commission for writing, speaking etc. currently)

Focus time on developing our commissioning bank

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Feeling like I am able to provide the support (financial, emotional, capacity, whatever!) the team need to do your jobs properly
Feeling like there are clear progression pathways for staff

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Future me has time for forward thinking in design and development of quality content (time for reading and CPD); contribute expertise to new projects; not feeling like I'm catching up, being last minute or loosing track of things because there are too many new things happening simultaneously. Having time to contribute to the wider team.

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Me in a year's time (Cat)

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-Not feeling like I am failing all the time.
-Having a PM who can help with managing events / prioritising commissioning / etc etc.
-Awareness that working extra hours to get stuff done impacts others workload too...
-Time to discuss / think through things as a group under less pressure

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Meeting with colleagues at Ambition/Teach First and others has made me realise that having time to develop online learning principles, study research and refine our organisational approach to online learning is where I want to be ultimately. Doing less of all the busy creation and doing and more of the strategic side. Or at least having the option of choosing to do some creation/doing aspects when I'd like to. Having a digital role would really help to achieve this since I can't currently delegate those aspects at present. Development in instructional design and video creation is an area that's lacking in me/Kieran so dedicating time to this or again, a digital role would help. I'd basically like to feel confident and competent and far less frazzled!

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Can we commission more? Build our knowledge of people to draw upon in terms of commissioning (and other work)

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-Knowledge across programmes / delivery / comms
- Cross working
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Our managers and officers are fab. Need to make sure we don't overload them and also give them a chance to develop - but also tricky to balance this with making sure they have time to do the things that need to be done!

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Currently Lia and I crossover on events  and I wonder if there would be benefit from someone developing more specialism here and delegating some responsibility (I think it was in Sam's Job Spec but don't know if he has the capacity) also have always found it strange that CCT events manager isn't involved / utilised (appreciating it's a capacity thing)

Setting up an assessment inbox should help to separate some of the emails a bit

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I'm looking to delegate more of the online activity/design work to Kieran from January - setting up polls, quizzes, Padlets. Copying and pasting content into pages of a course/lessons. This will be an issue until then but more manageable knowing there might be an end in sight.

Kieran is a Google trainer - we never really use this to make the most of tools/ways of working?

George is great at proofreading. Though routinely using Miriam's team too is good.

I often wonder whether we use Gemma/LM/Joe/Alice enough? Could we also use Miriam/Phoebe/Alice for pulling reading lists together/curation of content?

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I've genuinely never worked with such a talented and dedicated team. (this has its downsides as you all work too hard!)

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Sometimes I'm leading on content creation or how something is achieved in an online format and sometimes not. That leaves me confused about when I should be stepping forward/back. Sometimes it's inevitably workload related but that should ideally be the exception. I presume a lot of the time when people want me to take things on and I really should just ask - is this a me thing or a you thing?

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I think there is still overlap between our roles in places that would be good to look at processes (or reallocation of responsibility) e.g. assessment, events, online, reaccreditation (and we don't know whether/how to designate responsibility?)

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-Reaccreditation
-Communities
-Assessment person - gaps left

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-Comms support
-Relationship manager

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I still struggle a bit with wanting to make sure I'm taking a 'strategic' view (whatever that means) and not interfering as you are more than capable of doing it all alone, but equally when your workloads are so high, want to be able to help where I can - so how to be able to help without that seeming like I'm suggesting you can't do it alone

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I feel much more focused on my own role; also able to spend more dedicated time on things (less meetings / more efficient meetings) meaning I'm feeling like I'm fulfilling my role better on a day to day basis.

I also feel like we're in more of a flow working together as a team.

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Having George/Sam to support with the legwork of commissioning has been a real help. Katy also being able to contribute expertise as to the content of commissions has also been really helpful. 3Play for captions is a dream and working this into future budgets would be immense. My interplay with Kieran's role and delegation there is working better. We've used an 'act then advise' model and a 'recommend then act' approach to help with this.