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We need a better way of reaching out to our full-time team when we have PD to schedule. If we want to ensure we all meet our days, we need to be the first options for PD.

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Part of me wonders if we should structure IM training like the IM curriculum.  Pose a question (kind of like a scavenger hunt) and have them find the answer.  I'm not a huge fan of catch and release after doing it so many times.  I feel like we're doing I do, You do which is exactly what the curriculum isn't.

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Taking on 3 sessions a day is madness unless you have at least 2 hours in between sessions for required follow-up, breaks and email/slack messages.

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Everyone is willing to step in to help and asking questions is welcomed. 

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Everyone is willing to step in to help and asking questions is welcomed. 

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Our team does a great job of building one another up and providing support! We do not feel like we have to compete with one another. (Unless it's sarcastic comments...and I'm still in the lead! lol)

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The Certification process was WAY too long and arduous for the PRNs. Knowing the curriculum/content is important, but this year we went overboard on building that knowledge. The note-catcher needs to be optional (If it helps you, use it...) Having to wait until someone "grades" a quiz caused real delays in PRNs getting certified because so many of them work on this on weekends.

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The depth of knowledge about curriculum and instruction is strong on our team! Everyone has a different area of expertise that supports others.

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Passion for the work! Professionalism! Compassion for others!

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We need to start the certification process earlier and make it more streamlined. We need more people earlier.

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We can't make changes to the PD sessions in the middle of BTS. The sessions, decks and agendas need to be set by end of May - even if they don't totally reflect platform updates. Having people download and personalize (and print) so many versions is a waste of time and frustrating for the PRNs.

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No PRN Summit in the middle of BTS!

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Tracking down correct information for PDRs. More and more, CSMs are giving wrong info when requesting a PDR (wrong Quote #s,  trying to schedule sessions that we can't provide, etc... )

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If we focus on having them "do" the work instead of read about it and follow the slides, they will internalize and be better versed in each curriculum.

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Having the CSMs use the Google form to request a PDR has been very successful.

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Between Netsuite, Outlook, and Zoom - there have been instances of mistakes being made. I had a time zone issue which caused me to be late to a session (Zoom & Netsuite were correct, Outlook wasn't). I'm paranoid anyway about missing a session, but this sent my anxiety through the roof to where I am spending extra time triple checking every session.

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When something about the PDR is wrong, PD Ops looks to us to have all the correct info - when, in fact, we are only entering the info the CSMs give us. Tracking down the correct info is a huge time waste!

Updating PDRs due to the need to reassign sessions due to other priorities or because districts change their plans. (This often happens at the last minute)

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Building the content knowledge of PRNs that will become our "legacy staff" (ie: Karen Broome and Anne Keith) How can we get them to attend T&L sessions and EL PD sessions like we did last summer? (Julie O, MD, Kari, Carly, Sally)

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- Delivering PD (70%)
- NS Notes (10%)
- Supporting PRNs (20%)
- Submitting and updating PDRs (30%)
- Recurring District meetings (15%)
- Putting out misc fires (15%)

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- Reviewing and updating PD sessions and materials 20%
- Account Ownership: District meetings, developing PD Plans, sending emails re: PD remaining, supporting CSMs with PD and content questions) 50%
- Supporting sales 20%
- Delivering PD 30%

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I realize this is something we cannot control... but needs to be mentioned. So much time is wasted when the districts aren't ready for their session. It says in the confirmation email, but seems to be buried. Participants need to have access to ILC prior to the session. It takes so much time getting participants set up.

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Having Mary Pat submit PDRs during the height of BTS was invaluable!!!!

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Being able to rely on one another was HUGE for me coming on new during BTS.

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Trying to navigate through the emails that I need/must read and the ones that are for filing away... this has been a huge time suck. We get copied on everything. Obviously this is not a solve-able problem, but it is a time-suck.

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This seemed like a solid alternative for INSIDE accounts if we have to cross grade bands. However, these sessions have not been successful this BTS because the POC inevitably pushes to combine the groups regardless of the scheduling plan. Most PRNs don't know that they can push back on this AND/OR the POC is not aware that the groups have been split because the CSM has not adequately communicated the plan.

They are also now becoming a common option for outside accounts as well. And, the larger the group, the less likely teachers' needs will be met. It needs to be communicated clearly and often to the outside CSMs, that this type of session is not an option for their accounts.

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I would be interested in learning more about ILC. Right now I've only investigated teacher functionality. I'd be interested in learning site admin functionality as well.

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I think this has been discussed, but in the slides agenda times, for 2-hr and 90 min sessions, it has that we aren't supposed to demo digital assessments, assign, grade, or live learn. While I agree that these sessions are really short, are we really eliminating these topics?

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We've said it over and over, and it's in the catalog, however, districts still push for cross grade level sessions. Every time we deliver this type of PD, regardless of setting expectations clearly with the POC, these sessions do not work for teachers. Our survey results show this time and time again. We need to help AEs and CSMs understand this and get on board with supporting this policy from every angle of the partnership.

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Several districts did not respect our time or that of the PRNs by cancelling sessions last minute.  Our poor PRNs lost out on revenue.  Although we still charged the customer, they could turn around and schedule at a later date.  Why wouldn't they feel bad about canceling if they weren't losing out on anything.

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Perhaps setting up our own training session where we each take a new feature or component within the ILC and showcase what we know. Sort of like a Jigsaw with the ILC.

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60% Delivering PD
20%. Preparing for PD (decks, emails, travel)
5%. NS Notes & PDRs
5%. Customer Contacts
10%. Supporting PRNs/CSMs/AEs/PDSs

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We get many, many "useless" emails, many of which are automatically generated. (For example: New Core PD Available...but for BL or IM to deliver). There are also many meetings were are invited to that are not related directly to our jobs. This gets very overwhelming and if we would attend them all, we would need to work 15+ hours a day to get everything in. They sometimes feel like someone just decided to have a meeting without thinking things through.

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70% PD delivery
15% PD prep, follow-up, CSM support
10% Account Ownership
5% emails, slack, updates, new data for ILC

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Filtering through emails and slack messages to find what is needed and what isn't.