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Loship is a food delivery and ordering app in Vietnam. It allows users to order from local stores, restaurants, and eateries, and have the items delivered by drivers.

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Step 1: Receive a new order (Always open "the order receipt" mode)

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Step 1: Receive a new order (Always open "the order receipt" mode)

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Contain information such as:

Amount to pay

Address of the store to buy

Address of receiver

Delivery fee, driver reward points and delivery distance

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Details name and quantity of items to buy

Read the information carefully to avoid buying the wrong or missing items

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Click the "Accept order" button to move to the next step.

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Step 2: Call the customer to confirm the order

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Step 2: Call the customer to confirm the order

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Click "call customer" button to call and confirm
* Note: This is the step that needs to be done right after the order confirmation step and it is required.

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Pay the store exactly the amount announced on the order -> Then click the "confirm purchased" button

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Take pictures of the store

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Enter the correct amount given to the store and click “confirm”

* Note: The above operations are all done at the store and check the products before delivering to customers

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Going to the customer's address and successfully delivering it to the customer -> Slide "Confirm order completion"
* Note: Collect the correct amount on the order displayed on the App

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*Report the order if the customer does not receive the phone or refuses to receive the goods*

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Step 1: Customers choose the location, choose the dish

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Step 1: Customers choose the location, choose the dish

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Step 2: Customers place orders, enter delivery information

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Step 2: Customers place orders, enter delivery information

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Step 3: Loship or supplier confirm customer information. 

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Step 3: Loship or supplier confirm customer information. 

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*If customers prefer online pay, they will choose way to pay in this step.

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Step 5: Customers receive goods (and pay if they pay by cash)

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Step 5: Customers receive goods (and pay if they pay by cash)

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Violation of legal regulations

Product quality problem

Violation of contract terms

Payment problems

Actions that damage Loship's reputation

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Violations will be discontinued cooperation

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Violations will be discontinued cooperation

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Violation of the code of conduct, section “Civilization” in the Code of Conduct.

Using 3rd party applications to profit from Loship.

Buy and sell Loship accounts.

Use, borrow someone else's Loship account.

Disseminating and spreading false information greatly affects Loship.

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Error turning off automatically receiving orders and then canceling orders

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Error turning off automatically receiving orders and then canceling orders

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Handling: temporarily lock the function of automatic receipt of orders 30p (not locked the application).

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Accidentally or intentionally giving the bill to the customer

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Accidentally or intentionally giving the bill to the customer

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First violation: Reminder of application process.

Repeated violations: Full refund of the order value.

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Cancellation error for many reasons more than 5 times/day

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Cancellation error for many reasons more than 5 times/day

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Handling: App automatically locked for 6 hours.

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Reason: Not wearing uniform, slippers, shorts

First violation: 50,000 VND and lock the app for 1 day.

Second violation: Lock the app for 7 days.

Third violation: Lock the app for 14 days.