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BILAN EVALUATIF DE FIN DE FORMATION 20/09/2023

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BILAN EVALUATIF DE FIN DE FORMATION 20/09/2023

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Bravo !!!

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a) Chris & Kath have decieded TO SPEND A MORNING APART
b) Kath is in a department store
c) Chris is sorry. He realises he could have been a bit more reasonable
d) Kath is sorry too. She says she is terribly sorry
e)The other customer is upset (angry) she thinks that she might be a bit more considerate
f) Kath wants to try on a bigger size because the trousers are rather tight
g) Kath is in a really bad mood today. She thnks the sales assitant is rude about it

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AUDIO CUSTOMERS AND COMPLAINTS 20/09/2023

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AUDIO CUSTOMERS AND COMPLAINTS 20/09/2023

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Harrap's - Harrap's Anglais Perfectionnement Disque 2

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Harrap's Anglais Perfectionnement Disque 2

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exo 1 :

a- persistent
b- hard-working
c- adaptable
d- punctual
e- creative
f- enterprising
g- determined
h- efficient
i- ambitious
j- motivated

exo 2 :

a- 9
b- 5
c-2
d-10
e-8
f-6
g-3
h-1
i- 4
j-7

exo 3:

a- I am good at meeting deadlines = je suis doué pour respecter les délais

b- I m interested in the client's requests = je suis intéressé par les demandes du client

c- it was nice meeting you = c'était un plasir de vous rencontrer

d-I would welcome the opportunity to join your company = je serais ravi d'avoir
l'opportunité de rejoindre votre entreprise

e- I did a work placement in finance =
J'ai fais un stage en finance

exo 4 :

q1 = what do you know about your company ?
r1 = you re one of the large investment bank in US with 25 000 employees worldwide based on what I red on your website

q2 = How did you hear about the position ?
r2 = I found the position when I m looking for someone

q3 = what salary do you expect to earn ?
r3 = i don't have specific number in mind my priority is to find a job that will boost my carreer

q4 = what is your greatest strengh ?
r4 = i'm very good at handling difficult situations and achieving objectives ?

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AUDIO ENTRETIEN EMBAUCHE EXERCICE 4 20/09/2023

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AUDIO ENTRETIEN EMBAUCHE EXERCICE 4 20/09/2023

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Top Interview Tips: Common Questions, Nonverbal Communication & More | Indeed

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Exo 1 :

1- SKILLS
2- APPLICANT
3- HEADHUNTER
4- EMPLOYEE
5- TEMPORARY JOB
6- AVAILABLE
7- REQUIREMENT
8- TRAINING
9- TO APPOINT
10- APPRENTICESHIP
11-  VOLUNTEER
12- INTERN

Exo 2 :
To look for a job, you have to look at classified ads, go to a job centre and to temporary agencies and if possible participate to a recruitment fair

I applied for this position. I think I have the skills and qualifications required.
I sent my resume (résumé) and my cover letter of application. Now, I'm waiting.

My interview went well, I was hired , I got a long term contract

Exo 3 :

a)

1- labour market
2- available
3- long term contract
4- job seekers
5- hiring
6- position
7- qualifications
8- degree
9- skills
10- resume
11- job interview
12 - to apply for

b)
the document unveil that thirty percent of job seekers lie on theirs resumes about their skills and/or their degrees, this can have serious consequences if the recruiter notices it or you can lose your permanent job after the recruitment.

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AUDIO VOCABULAIRE RECHERCHE EMPLOI 12/09/2023

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AUDIO VOCABULAIRE RECHERCHE EMPLOI 12/09/2023

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AUDIO EXERCICE 3 RECHERCHE EMPLOI 12/09/2023

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AUDIO EXERCICE 3 RECHERCHE EMPLOI 12/09/2023

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Exo 1 :

Dear Bob Michaels,
Thank you for your letter, asking
I regret to inform you that
Thank you for your interest
Yours faithfully

Exo 2 :

AR = Action Require
WRT = With Regard To
1k = one thousand
Y/N Yes/No
ASAP = As Soon As Possible
TIA = Thanks In Advance

Exo 3 :

MEMO :

To : Supervisor
From : Cathy James, HR
Date : June, 2018
Subject : probation period

From January the first, all new employees wil have a 2 months probationary period, they will not be able to get sick in holiday benefit until the full two months have expired. After that period, supervisors will inform empoyees that the probation period is over.
Thank you for you cooperation

JD

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CUSTOMS AND COMPLAINTS 2 SCRIPT 07/09/2023

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CUSTOMS AND COMPLAINTS 2 SCRIPT 07/09/2023

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Harrap's - Harrap's Anglais Perfectionnement Disque 2

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Harrap's Anglais Perfectionnement Disque 2

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comprehension 1:

a) where are katf and steeve ?

Katf & Steeve are on vacation at Edinburgh. they are at the hotel that they booked online.

b) When did they check in ?

They had check in just over one hour ago

c) what's the problem with the room ?
Theirs room isn't non smoking and the bathroom's lights doesn't work. Moreover they can't open windows

d) did they want a smoking room ?

absolutely not

e) on which floors are the non smoking rooms ?

only on the first and the third floors

f) what does kath want to do before going out to see the sights ? WHy ?

She absolutely wants to wash because she traveled by train all night

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CUSTOMERS AND COMPLAINTS 1 SCRIPT 07/09/2023

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CUSTOMERS AND COMPLAINTS 1 SCRIPT 07/09/2023

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CUSTOMERS AND COMPLAINTS 1 SCRIPT SUITE 07/09/2023

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CUSTOMERS AND COMPLAINTS 1 SCRIPT SUITE 07/09/2023

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Harrap's - Harrap's Anglais Perfectionnement Disque 2

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Harrap's Anglais Perfectionnement Disque 2

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Exo 1 :

a) answering machine
b) ringtone
c) hang up
d) a directory
e) pick up
f) engaged, busy
g) pick up
h) dial

Exo 2 :

c, g, b, e, a, f, h , d

Exo 3 :

1- good afternoon
2- how can I help ?
3- could I speak to ... please ?
4- who shall I say is calling ?
5- it's ... speaking
6- please hold the line
7- I'm putting you through ....
8- have a nice day

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EXO 1 :

a) The programme of the meeting = the agenda
b) the place where the meeting takes place = the board room
c) a people who attends a metting = an attendee / a participant
d) to say hello = to welcome
e) a meeting that takes place every year = the Annual General Meeting
f) a person who is not present = an absentee
g) a tool to control your presentation at a distance = a remote
h) to finish the meeting = to close
i) the people present in the room = the audience
j) one visual page of your presentation = a slide
h) a board with big sheets of paper to write = a flipchart

EXO 2 :

a) The chair postponed/put off the AGM because there were not enough attendees
b) The speaker of the conference projects his slideshow on the whiteboard
c) I greeted the audience, I introduced myself, I opened the debate, then, I ended/closed/wraped up the session after an hour
d) The board of directors had a show of hands to reach a deal

EXO 3 :
a)

1- speaker = l'orateur
2- overhead projector  = projecteur
3- wireless = télécommande
4- slides = support
5- boardroom = salle de réunion
6- participant
7- attendance sheet = feuille d'émargement
8- audience = le public
9- speech = le discours
10- attendee = un participant
11- open session = ouvrir
12- greet = saluer

b)

The document gives advices in order to become a good speaker, so how to succeed your speech, your meeting.
The key of success is the readiness. So, you have to arrive in advance in order to be sure that all is ready. After, obviously, you must greet & welcome your audience and then open the subject, your speech with your attendees.

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EXO 1 :

LONDON
X William
j'entoure 21 st June
je souligne black
AustraliaX
je barre horse

EXO 2 :
Miss
Occupation
First Name
DOBE
Single
Zip code
Widowed
Maiden name

EXO 3 :

Full Name : Lully Rose Smith
Date of Bird : 10th June 1972
Nationality : English
Marital status : civil partnership
Occupation : french teacher
Adress : Nottingham 25 derby road , NG1 5AW
Telephone : 07542056673
Email Address : lullysmith@gmail.com

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REMPLIR UN FORMULAIRE EN ANGLAIS 31/08/2023

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REMPLIR UN FORMULAIRE EN ANGLAIS 31/08/2023

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GOING ABROAD LISTENING COMPREHENSION QUESTIONS 2 31/08/2023

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GOING ABROAD LISTENING COMPREHENSION QUESTIONS 2 31/08/2023

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GOING ABROAD LISTENING COMPREHENSION QUESTIONS 1 31/08/2023

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GOING ABROAD LISTENING COMPREHENSION QUESTIONS 1 31/08/2023

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GOING ABROAD LISTENING COMPREHENSION 31/08/2023

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GOING ABROAD LISTENING COMPREHENSION 31/08/2023

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EXO 1 :

Niveau BAC = A levels / High School Diploma - HSD (US)
BAC+2 = Highter National Diploma - HND / Associate degree (US)
BAC+8 = Doctor of XXX / Doctorate (US)
BAC+3 = Bachelor of XXX
BAC-3 = GCSE'S under C grade
BAC+5 = Master of XXX / Masters Degree (US)

EXO 2 :

Personal details = french nationality, 01/08/1983
Education = A levels, BCs in physics
Work experience = responsible of customer service, 2 month's intership
Skills = fluent in spanish, driving licence, computer literate
Interests = reading & soccer
References = Dr J Smith, University of Liverpool

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formules de politesses de debut :
Dear mister XXX

presentation :

As a ....

objectifs de la lettre :
I would like to inquire about position available in your company

competences :

I have strong
I also been reconize for my hight level of motivation and my strong XXX skills

fin :
I can be contacted at all time on the details provided above

formules de politesse de fin :

Sincerely, Jeremy

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EXO 1

Dear
currently
position
enclosed
in charge
disposal
look forward
faithfully

EXO 2

a - ability to multitask
b - leadership qualities / management
c - organizational skills
d - written communication skills
e - computer skills
f - ability to work independently

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AUDIO LETTRE MOTIVATION EXERCICE 3 23/08/2023

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AUDIO LETTRE MOTIVATION EXERCICE 3 23/08/2023

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1 - Name EMILY WILLIAMS
2 - Master Science (2015)
3 - 1 month work placement in Manschester (july 2016)
4 - personal assistant of salesmanager Primark in 2017
5 - Speak German fluently and knowledge in french
6 - interesting in cinema
7 - love playing the piano
8 - References : Mr John, Primark's sales manager
9

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a) In comparaison, Scotland is nearly four times as big as Wales

b) Chris & Cath agree to spend nine days in Scotland

c) They intend to travel from London to Edinburgh by the overnight train

d) They agree to spend three days and three nights in Edinburgh

e) They need to hire a car for drive north, they don't know if there are trains

f) Kath doesn't want to get the informations from the internet because according to her, it's too confusing

g) She prefers the travel near her office to the travel agent in market street because according to her, there're supposed to be much more efficient and much friendlier

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EXERCICE 1 :

Branch = a subsidiary = une fliliale
Workshop = un atelier
CEO = Chief Executive Officer = le PDG
An Executive = un cadre
To Run = dirifger
Workman = un ouvrier
Partner = un associé
Supplier = un fournisseur
The Turnover = le CA
Department = un service
Brand = une marque
Factory = a plant = une usine

EXERCICE 2 :

My workmate works in the accounts department while I'm in the the legal (or law) department.

The Chief Executive Officer of the company  thanked all the staff and especilaly blue collar workers.

This Public Limited Company made boxes. This headquarter is in London.

There are not often a work committee in a Small & Medium sized enterprise.

EXERCICE 3 :

1- worforce = l'équipe, les employés
2- employees =
3- company =
4- position = le poste
5- organisation chart = l'organigramme
6- HR department
7- senior executive
8- general manager
9- PLC = SA
10 - Multinational
11 - running a business = gérer une entreprise
12- unvaluable
13- to target
14- hiring

Diversity in a company, in particular the balance between men and women, is important and beneficial, including in managerial positions.
This is possible whatever the size of the company.

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You're dead right
Abroad
Graduate
Straight Afterwards
Once
Rotten
Hit and Miss
Manage
A full time job
Altogether
Timetables
Easy to get on with

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Mercredi 23 aout
Jeudi 31 aout
Jeudi 7 septembre

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a) Sandra & Deborah are two colleagues in an Human Ressource Department. Deborah is here for three years and Sandra is new.
b) The scene is taking place at the company canteen, the ten th May 2001
c) On Monday 10th May 2004
it was the first day in the company for Deborah
d) It's the birthday of these three years in the company
e) Deborah & Sandra's sister split up with their boyfriend
f) Sandra's sister sent her ring through the post
g) Deborah & Paul are going to have a dinner the next Saturday

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He earns the guaranteed minimum wage but he has a bonus at the end of the year. We will make a loan to buy shares and to invest in the company. After we will pay back the bank. On my wage slip, I can see the gross income and the net salary but not the taxes. Wen I travel, I'm going to a currency exchange counter to swap my cash into local currency.

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I get up either at 7 half past seven or nine o clock it depends if  I'm telecommuting or whether I have to go to the office. If I go to the office I take public transport at 8 am and arrive at the office at 9 o clock. I work until 12 noon then I eat on the spot with my colleagues. I resume at 1 pm and I work again until 5:30 or 6 p.m. After I take public transport, I arrive at home at 7 pm. Arrived at home I eat, I wash myself and I spend time having fun, communicate with my friends and I spend time with my girlfriend. I usually sleep around 11 pm. On weekends I have about the same sleeping and waking hours except for special events, such as parties, birthdays, etc. On weekends apart from weekly tasks like cleaning, shopping, etc I try to spend time traveling and going out in Paris.

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He gets up , after he takes..or he has the breakfast
but he goes to the office only on Mondays and on thursdays
In May,
a new project from the third to the eleventh
On Saturday the 12th
At 3 o 'clock
3.30 pm

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He is getting up at seven thirty o clock.
After he is taking a breakfast, he eats bred & cereals and he drinks milk. Then, he has a shower before leaving to take the train. He takes the train from monday to friday but he is going to office only monday and thursday from eleven to five pm o clock. oN May he is working on a new projet from 3 to 17 th. He loves his job but he prefers weekends. On saturday 12th he is going to do squash with Tina at 3 thirty pm o clock.

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CONSIGNES D'EXERCICE WORKING DAY 4 06/07/2023

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CONSIGNES D'EXERCICE WORKING DAY 4 06/07/2023