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Developed by Northumberland Libraries, this guide provides a beginner-friendly introduction to artificial intelligence and its practical uses in daily life.

It explains key terms like generative AI and "hallucinations", while offering tips on how to spot fake AI-generated images. It also lists free tools and websites to help users safely explore and build their digital skills and confidence.

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Welcome to the Innovating in Trusted Spaces Padlet.
We’re delighted to share this collection of resources, created to support the Good Practice Guide and to help you explore and use the tools developed through the project.

This Padlet is organised into four sections:

1. Introduction and core resources

2. Ready‑to‑use resources – developed in collaboration with our library partners and Good Things Foundation

3. Additional resources to use with library users

4. Resources to support staff skills and knowledge

To help you navigate the Padlet:

Column A – Resource title

Column B – Links or uploaded files

Column C – Resource description

Column D – Resource theme

Each resource is also tagged with a theme and colour‑coded for ease of use:

Digital skills – purple

Digital media literacy – blue

AI literacy – yellow

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Innovating in Trusted Places Welcome Video

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A poster to download and print to signpost users to the AI Gateway.

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A poster to download and print to signpost users to Learn My Way.

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Registering on Learn My Way - an easy read guide

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Registering on Learn My Way - an easy read guide

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This simple step by step guide, with screenshots for each stage, is ideal as a handout or poster.

There’s a space on the guide to write a “centre number” (your library’s National Digital Inclusion Network membership number).

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Guidance for staff around supporting users with digital

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Guidance for staff around supporting users with digital

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This short guidance document was developed in the project to outline the role of Digital Enablers when supporting library users.

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Guidance for staff around digital support users

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This flowchart was developed by Nottinghamshire (Inspire) library team to guide customer enquiries. By the third iteration, it became a tool for users to direct their own digital skills journey.

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These questions (developed by Good Things Foundation) can be used with library users to assess their level of digital inclusion.

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Indicators of Digital Inclusion - summary of questions (November ‘25)

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This 12‑panel exhibition was developed by the Nottinghamshire (Inspire) team in collaboration with Good Things Foundation. It includes sections on ‘AI: Myths and Misconceptions’, ‘AI Everyday Uses’, ‘AI Accuracy and Bias’ and ‘Useful AI Tools’.

If you would like to adapt the exhibition for your library service, please contact projects@librariesconnected.org.uk

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This 2-hour session plan was developed by the Newcastle Libraries team.

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This short guide can be used to support the Introduction to AI session plan

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Free online learning to help people gain digital skills to stay safe and connected. Over 100 bite-sized topics across 12 subjects.

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Learn My Way | Learn how to use the internet

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Learn how to use the internet. Learn My Way is a website of free online learning for beginners, helping you develop digital skills.

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Free online learning aimed at closing the UK’s “AI confidence gap”. Uses a mix of micro-learning experiences, covering complex ideas in a simple and engaging way.

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Artificial Intelligence | Artificial Intelligence | Good Things Foundation Learning

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Welcome to our artificial intelligence learning. Please choose a section below to get started.

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Information and advice to help you make sense of the internet, feel more confident and stay safe while doing so.

This information is designed for people who are already online but want to boost their confidence.

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Internet and technology learning for older people | Age UK

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Find a computer training course or read Age UKs guides to staying safe online and making the most of the internet.

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A hub of digital skills resources for everyday life.

These guides break down complex technology into simple tasks, from setting up email to identifying online scams.

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award-winning range of 400+ how-to guides covers a whole host of digital topics. Written by subject matter experts and updated daily, the guides are perfect for supporting others with digital skills or improving your own knowledge.

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These accessibility guides offer step by step instructions on how to adapt a phone, computer or tablet to meet specific needs (eg making text larger), symptoms (eg hand tremors) or conditions (eg dyslexia).

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Simple ‘how to’ guides to make your device easier to use | My Computer My Way

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Find step by step instructions on how to adapt your phone📱 or your computer🖥 to make it easier to use.

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In today’s digital world, knowing how to make sense of what you see, read, or hear online is essential. These topics help people think about online information, make informed choices and stay safe.

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Learn My Way | Learn how to use the internet

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Learn My Way is a website of free online learning to help beginners develop digital skills.

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An introductory toolkit for building digital literacy and technical knowledge. It covers the basics of web communication and search logic, empowering people to navigate the internet with a clear understanding of both its inner workings and its potential risks.

Aimed at younger children but can also help adults practise their digital literacy knowledge and skills.

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Digital literacy - KS2 Computing - BBC Bitesize

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KS2 Computing Digital literacy learning resources for adults, children, parents and teachers.

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A hub of multimedia resources designed to help young people navigate the complexities of digital information.

This resource uses interactive quizzes, video explainers, and journalist-led tips to build media literacy. It covers essential techniques like performing reverse image searches, verifying video authenticity, and spotting bot accounts

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An essential life skill in an increasingly online age. Helping students, parents and teachers to access, analyse and evaluate online news and media - and create it safely yourself!

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A web-based game that puts digital literacy skills into practice through play. Users are challenged to cross a virtual river by correctly identifying 'fakes' and avoiding scams. It helps people build a reflexive habit of questioning the content they encounter online.

Aimed at children but can also be used to support adults who are open to trying something different.

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Interland is an adventure-packed online game that puts the key lessons of digital citizenship and safety into hands-on practice. Play your way to being Internet Awesome.

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Trusted Information Creator: How to find trusted health information on social media 

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Trusted Information Creator: How to find trusted health information on social media 

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Practical tips for finding credible health advice on social media while avoiding common traps.

This guide explains how to identify trusted creators, verify information from NHS or charity sources, and recognise when a post is designed to manipulate emotions rather than provide facts.

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How to find trusted health information on social media - PIF TICK

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Use these top tips to find and share trusted content.

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Trusted Information Creator: False health information – the warning signs 

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Trusted Information Creator: False health information – the warning signs 

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Learn to spot the warning signs of unreliable health advice with this clear, accessible resource. It breaks down the differences between misinformation and AI-generated errors while providing a checklist to help users question 'too good to be true' claims and one-sided reporting.

Guides and audio versions are also available in Romanian, Urdu, Arabic, Punjabi and Yiddish.

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False health information – the warning signs - PIF TICK

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This guide explains what false health information is and how to spot it. It is available in six languages.

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Cancer Research UK: A guide to spotting health misinformation

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Cancer Research UK: A guide to spotting health misinformation

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While focused on cancer, the advice is universal. It uses very friendly language to explain why "miracle headlines" are often misleading and encourages users to check if a story is "too good to be true."

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A guide to spotting health misinformation

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With so many conflicting messages in the media it can be hard to know what to trust. Here are 5 ways to help you spot health misinformation.

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Trusted Information Creator: Finding trusted health information 

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Trusted Information Creator: Finding trusted health information 

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A straightforward guide to evaluating the quality of health information. It includes six simple questions to help users distinguish professional medical guidance from misinformation.

Guides and audio versions are also available in Romanian, Urdu, Arabic, Punjabi and Yiddish.

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Finding trusted health information - PIF TICK

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Our guide can help you find trusted health information. It includes 7 questions to ask yourself when looking for information. Available in six languages.

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Google: Introducing new delivery technology from Google Express

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Google: Introducing new delivery technology from Google Express

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This short video looks like a real tech announcement from Google but was actually an April Fool’s prank.

It's a perfect resource for explaining that not everything false is "malicious", sometimes it's just a joke. But we still need to check the date and the facts before we believe what we see.

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Introducing new delivery technology from Google Express

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A non-partisan fact-checking charity. This is an excellent tool for showing learners how to verify "viral" social media posts or news headlines.

The site breaks down complex topics into simple "The Claim" vs "The Verdict" boxes, making it very accessible for those with low digital literacy.

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Full Fact - Full Fact is the UK's independent factchecking organisation

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Full Fact is the UK's independent factchecking organisation

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Practical information for parents from trusted places to help keep their children safe online.

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Find out the steps you can take to keep your child safe online. Get practical and trusted information to help you feel more confident.

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The Open University: 60 Second Adventures in Artificial Intelligence

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The Open University: 60 Second Adventures in Artificial Intelligence

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This article (with a focus on AI in science), features 4 short animations, voiced by actor David Mitchell, that explain how AI works in a light touch way.

The videos are also available on YouTube so can be used independently if required.

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Trusted Information Creator: AI and health information

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Trusted Information Creator: AI and health information

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An overview of AI in the health sector. It highlights why AI tools can sometimes 'make up' information that sounds real. The guide offers a simple framework for questioning automated results and identifying when a website is using AI translation.

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AI has some good uses in health information but public AI tools come with risks.

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Although aimed at 7-13 year olds, this collection of quick lessons (max 20 minutes) provide an introduction to AI and help address its social and ethical impacts.

It explains AI hallucinations and helps people develop the skills to use automation tools responsibly and safely.

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AI Literacy Lessons for Years 7-13+ (UK) | Common Sense Education

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Quick, grab-and-go lessons to teach your students how to be ethical and empowered users of artificial intelligence.

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An award-winning "serious game" designed to teach people how disinformation works by letting them step into the shoes of a media manipulator. Create fake headlines and memes, then see the consequences.

At the end, switch sides to try and "un-do" the damage with facts. The game is designed to be completed in roughly 15 to 20 minutes.

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Trusted Information Creator: Can I trust AI overviews for online health searches? 

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Trusted Information Creator: Can I trust AI overviews for online health searches? 

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A critical guide to understanding 'AI overviews' on Google and other search engines. It uses real-world examples to show how AI can misinterpret symptoms or medical tests. Explains how to refine search terms to ensure you are viewing credible, UK-specific health information.

Guides and audio versions are also available in Romanian, Urdu, Arabic, Punjabi and Yiddish.

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Can I trust AI overviews for online health searches? - PIF TICK

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Find out more about AI overviews and how to stay safe when searching for health information online. Our simple guide is available in six languages.

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This resource is a good example of "Learning by Doing".

Following a short introduction video, there is a tool called "AI for Oceans" where you "train" an AI character to recognise fish vs. trash. Available in multiple languages.

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Learn about AI, machine learning, training data, and bias, while exploring ethical issues and how AI can be used to address world problems. Computer science is about so much more than coding! Enjoy Code.org’s first step in a new journey to teach more about AI throughout our curriculum.

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The benefits of using Learn My Way for you and your learners | Getting someone started on Learn My Way | Great ways to use Learn My Way to boost digital skills

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The benefits of using Learn My Way for you and your learners | Getting someone started on Learn My Way | Great ways to use Learn My Way to boost digital skills

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Created for Digital Champions, these three guides provide everything you need to boost engagement and create a more inclusive digital learning experience for your community.

Ways to use Learn My Way with learners, practical steps to assist with registration and readiness, and actionable tips for integrating the platform into diverse training sessions.

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Guides for Digital Champions on using Learn My Way with learners | Good Things Foundation

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These three guides have been written to help Digital Champions get the most out of Learn My Way, so they can help others to use this free learning resource to develop their skills.

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Learn My Way digital skills learning guides

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Learn My Way digital skills learning guides

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Each guide offers a blended learning approach and is aligned with one of the subjects on Learn My Way. They even include activity sheets for you to use as part of the session.

This all means that you can spend more time supporting people and less time thinking about how to do it.

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Digital Skills Learning Guides | Good Things Foundation

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We’ve produced a collection of simple, one page guides to help you support people learning digital skills. They can be used by tutors, volunteers or Digital Champions.

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These accessibility guides offer step by step instructions on how to adapt a phone, computer or tablet to meet specific needs (eg making text larger), symptoms (eg hand tremors) or conditions (eg dyslexia).

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Simple ‘how to’ guides to make your device easier to use | My Computer My Way

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Find step by step instructions on how to adapt your phone📱 or your computer🖥 to make it easier to use.

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CILIP Digital skills for the future library leader

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CILIP Digital skills for the future library leader

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This self-paced online module about Digital Skills focuses on the the role of the library as a portal for digital access, from basic skills and digital information services to understanding and interacting with AI. It takes about 2 hours to complete. Public library staff in England are eligible to register for the training and it must be completed by 30 June 2026.

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The Guardian Foundation: NewsWise for libraries

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The Guardian Foundation: NewsWise for libraries

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A toolkit specifically designed for library staff to deliver workshops on news literacy.

It includes lesson plans and activities that help people of all ages build the skills to question what they see online and feel more confident discussing current events.

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This 4-6 hour e-learning course is a non-technical introduction to how AI impacts our daily lives.

It moves away from tech jargon to show how AI is used in familiar places, like Netflix recommendations, travel apps, and the NHS.

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This glossary is a useful guide for staff to navigate the terminology around AI and digital media literacy.

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Innovating in Trusted Spaces Glossary of Terms

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AI Skills Boost is an online training offer, developed by commercial partners for Skills England and the Department for Science Innovation and Technology. The focus of these courses is digital and AI skill development in small and medium sized businesses. There are 14 courses available.

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We’re on a mission to upskill 10 million UK workers with the AI skills and confidence to boost productivity at work.