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One of the biggest challenges for me to implement digital transformation in my organization is the IT infrastructural limitations. Data privacy and the restriction to implement the cloud-based system are limiting digital growth. What is required to overcome this challenge is to do more research on a similar organization with the same IT intrastate and adapt to the same technologies.

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sometimes not open-mided enough to accept new ideas and lack of time to look at what outside world is doing or transforming.
Should stay open minded to new stuff & be curious to new technology, even if it is not about my own industry, and that may somehow bring changes eventually to my organization. Also need to create the agile culture among my teams to encourage new ideas & accept changes

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Who should be driving digital transformation? Users / Operations or Digital Team? When a requirement is identified, who should be the PM (user or non-user), waterfall approach or agile, what's the role of the steerco, just sit into meetings or guide the team into making decisions?

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The most challenging part of digital transformation in the company is the inflexibility created by the system and people. People do not see the need or urgency of digital transformation and the potential benefit of driving digital transformation. It has been hard for them to stay open-minded and acceptable for changes.

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One of the gaps is the overstated expectation of transformation result. People may assume the new tools will be perfect and provide immediate improvements. When this is not the case, it can lead to frustration and disappointment.

To fill this gap, it is crucial to manage stakeholders' expectations effectively, e.g.  providing clear and honest information about the capabilities and limitations of new digital tools and their expected outcomes. It is also important to note the effort from the entire team in continuously testing and improvement process.

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Organizations may lack of necessary digital skills to proceed digital initiatives effectively, that may limit organisation's ability to adopt new technology.
To fill this gap, conducting a skill assessment to identify if any up-skilling exiting employees, or hiring external consultants to enhance digital literacy across the organization.

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Different expectations from operator and management (Emily)

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Different expectations from operator and management (Emily)

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Users / Operators usually has different view in the design / implement the new system from the management view, should have good leader/team to manage / compromise for the different views

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Management Practises for the great workplace
- Review and remove un-necessary process.

- Approval process shall be closer the ground layer.

-  Encourage transparency communication.

Improve Technology Skillset

-  Consistently to improve technology knowledge. (e.g. try out different tools in every 2 weeks)

-  Agile (fluid) to continue experiments.