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Nabiilah, Syarifah, Elmyra, Fauzan, Nasha

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TSC UNIT 4 _ CUSTOMER SERVICE MEANS........

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Members: Clarissa, Elly, Wesley, Kiff, Adam, Mira
To us customer service is the support that an organization / company that offers to customer for both before & after they have bought their goods .

The important skills include : 1) Patience, 2) Attentiveness, 3) Willingness to improve, 4) Effective Listening, 5) Knowledge

Customer service is important because it retains customers and extracts more value from them

It is also of upmost importance as customers bring revenue and allows for profits so they need to be treated the best at all times.

Types of Customer Service, Phone Customer Service, Email Customer Service, On-Site Customer Service, Live Chat Customer Service, Social Media Customer Service

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-Amos, Mitrah, Grace, Sohana, Suhaina
Building good relationships with your customer. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.To provide customers the best service with assistance and support and to ensure their satisfaction. To also gain customers loyalty and trust through good communication. Our end goal is to promote a positive, helpful and friendly environment and most importantly to go beyond their expectations.

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- Zi Xin, yahui, ralph, eisl, eunice, adrian
UNIT 4
What we learn:
-greet your customer sincerely , address the way he/she wishes to be addressed
-Apply open and positive body language when serving all guests
- Service culture in an organization  does not happen overnight, it takes years of experiences

IMPORTANCE OF BUILDING AND MAINTAIN RAPPORT WITH CUSTOMERS
- Trust,  Positive word of mouths,  Retention of current customers

Professional attitude
- Be professional towards your guests from the time they walk into your establishment and until they leave
- Show appreciation even if they don’t buy anything

PURPOSE OF BENCHMARKING SERVICES
- Gain insight to other companies’ best practices
- Raise standards and performance of customer service
- Give employees confidence and commitment
-  Allow the company to improve on areas that are lacking as compared to their competitors

SERVICE QUALITY CRITERIA USED FOR BENCHMARKING
1)  Tangibles
2)  Empathy
3)  Assurance
4)  Reliability
5)  Responsiveness

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From: Faiqah, Danial, Matin, Nadia, Aliff and Habil.

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customer service is the assistance and advice provided by a company to those people who buy their products or services. it is also support that they offer to their customer, both before and after they buy and use their products or services which helps them have an easy and enjoyable experience with the company.
: Maisara , Sufi , Erwin, Chong, Hidayah , Nadia

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1) Attitude
Greeting customers with a smile or a friendly hello an make a big difference in the industry.

2) Problem-solving
It is assistance and part of good customer service like fixing problems and answering questions.

3) Product awareness
Whatever it is that your company is selling, having a thorough knowledge of the company’s products is vital.

4) Efficiency
Customers also value prompt responses and it is important that customer service provide valuable insides and be on their feet.

Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.

-Jaslin, Yan Xuan, Xin Ying, Jessica, Nicole, Grace YIP