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Go Live 2nd Flow for Panelbuilders Germany

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My Cus

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Excite the internal customers. In this case we organized the 2020 Controlling Kick-off Meeting. With a ver good overall feedback we created a good enviorment where everybody coudl exchange freely. In the end always with the target to improve the service to our internal customers to improve there service to the external customers. 

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Excite the internal customers. In this case we organized the 2020 Controlling Kick-off Meeting. With a ver good overall feedback we created a good enviorment where everybody coudl exchange freely. In the end always with the target to improve the service to our internal customers to improve there service to the external customers. 

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Greg. An experienced installer who recently started his own business. 

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Greg. An experienced installer who recently started his own business. 

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Using our trainings (geting installer certificate and norms updates) and digital tool kits he feels autonomous, has a good reputation, getting his client satisfaction.

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starts with observation :-)
PhD

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Production is my customer and the result has an impact on external customers

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As a follow up to my recent article on quantifying sustainability, the questions below are the key to implementing effective energy management systems that show value.

I have been speaking to many water / wastewater operations and management staff from large and small utilities about the challenges associated with implementing an Energy Management System. As with most successful programs, the most important step is the planning.

These questions need to be addressed before installing an Energy Management System:

What are the goals? This sounds simple, right? The important factor here is to define the driver - are we doing this? Is it purely informational? Do we need to understand where and how energy is being used before we can move forward with conservation and savings? Are we moving towards a 'net zero' goal or greenhouse gas initiative? Is this system part of a cost saving response to budget cuts and fiscal constraints? This is the most critical aspect to define at the outset. This will determine what you are measuring and why you are measuring it. For example, if cost savings is the driver, the energy data collected through the system needs to be correlated directly with costs and rate structure.

How is your facility billed? Rate structures can be time consuming to deconstruct, but are the key to reducing surprises when the monthly bill arrives. It also may dictate how the energy management program is set up and what is monitored. Aside from being billed on kilowatt hours (kWhs), there are demand charges, billed based on either kW or kVA, which introduces power factor as a parameter for measurement. In addition, 'time of use' rates may indicate energy use or demand used during certain portions of the day is more important to monitor for cost reduction.

Are you Monitoring or Managing? Is your objective to break down the energy usage by building, MCC, process, or even down to the individual equipment level to better understand where power is being used? This can be a great first step obtaining data that provides insight as you select the systems to optimize as part of an energy efficiency program. This is different than programming a system to automatically adjust process operations in response to specific pre-set parameters.

What kind of energy do you want to measure? If the goal is to create a pie chart of the energy demand throughout the facility, then rolling or instantaneous kW readings may be appropriate. However, monitoring the total usage of facility-wide systems would require cumulative readings in kWhs. As discussed above, deciphering the bill may reveal that demand charges are based on KVA versus kW, and therefore, collecting kVA or power factor data would correlate more directly to costs.

How are you going to make the data meaningful? Just watching the energy use fluctuate in real time does not, in and of itself, create action or tell us anything about why it's changing. Connecting the data to costs is one way to add meaning.Engaging process parameters provides even more powerful data. Benchmarking the electrical usage against plant-wide or system specific parameters provides a platform for making active decisions about how processes are operating.

What process data is available? As wireless communications, smart technologies, and IIOT become a reality in our facilities, we will have endless data to use in optimizing systems and controlling energy use. There still exists quite a bit of stranded data, so as we are figuring out how to create meaning from our energy data, we need to work with the data that's available. On a plant or system level, flow becomes the most obvious choice. Ideally, it's available at an equipment level for large pumping systems. Pressure data along with the flow and energy use could allow us to estimate pump efficiency in real time. For aeration systems, BOD, or ammonia loading, this can be an important parameter in understanding blower energy use. Identifying what data is available, how it can be overlaid, and benchmarking the energy data provide a framework for setting up the energy management system.

Do you want to trend, track, or have access to historical data? Again, this may sound obvious or simple, but if we have not communicated to our programmers and systems integrators what our expectations are for the energy management system, these trending capabilities may not necessarily be included. Opt for the capability to not just look back, but also to extract data for further analysis - this can be critical in understanding variations and correlations to plant conditions.

is going to look at it? Will it be the plant manager, the operators, or an energy manager? Delegating the responsibility for watching energy trends or collecting and reporting on the data means the energy management system will be utilized and maintained. An even better approach is to provide the data on control panels and SCADA screens that display process information - making it part of day-to-day operations.

What are you going to 'DO' about it? Monitoring energy usage is not the same as acting on it. If the data is displayed for staff to view it, how and when do we want them to respond? Setting highs or lows, set-points that initiate or trigger action make the system more useful and more likely to meet the intended goals. This could be as simple as setting an alarm when demand reaches a specific point and having operations respond to reduce the demand through actively modifying non-essential systems.

Proactive versus retroactive? While tracking and monitoring may help in understanding how energy is being used and whether it is trending in the right direction, it may create only reactionary responses as methods are developed to reduce usage for specific systems. Having the billing rate structure programmed within the energy management system can provide a predictive look at how this month's bill may be impacted while there is still time to do something about it.
Have Questions about how to plan and install an Energy Management System? Contact me at jenmuir@jkmuir.com.

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10 Questions to Ask Before Implementing an Energy Management System | JK Muir

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As a follow up to my recent article on quantifying sustainability, the questions below are the key to implementing effective energy management systems that show value. I have been speaking to many water / wastewater operations and management staff from large and small utilities about the challenges associated with implementing an Energy Management System.

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Meeting our customers, sharing and celebrating

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Customers ready to take the plunge with IBOCO

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Being an employer of choice

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Thanks to our Elexium programme in France, our customers are excited because we are by their side to develop their business and skillset as well as to promote them towards final users as the best of the best installers. So excited that they make themselves available for our national event photo shoot!

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Happy end users, due to a high quality counselling by one of our sales guys.

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Hey Ready, could you create my electrical board?

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Hey Ready, could you create my electrical board?

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Hager Ready has completely changed the way of working for our customers who are working on residential projects; less paper, less waste of time, more money. Today even our competitors would like to have Hager Ready.

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Happy panel builder...the products arrrived in time and in usual Hager quality. Project well done! Happy customer!

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World is changing faster and faster especially in our environment and we need to bring on board all employees in our daily transformation journey

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World is changing faster and faster especially in our environment and we need to bring on board all employees in our daily transformation journey

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Solutions from suppliers which fit to the R&D requirements coming from the need of our customers are key to excite them

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Panel builder thanks for 25 years of close cooperation in partnership.
Partnership takes time!

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responsible for creating and updating master data.

The master data keept up to date to ensure the production processes in the required systems.

This master data documents, guarantees and validates existing processes,

which enable us to maintain product availability for our markets.

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Thanks to simulation better quality products --> happier Customers

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Products are avaible, reactive solutions, reliable information. The wholesales, installers and panel builders should be excited by Hager

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Offer to the manufacturing staff a digital guidance and control for complex assembly

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Be with the sales partner at a customer to hear directly the problems. Not filtered by a work flow and to be able to help directly for occuring problems.

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Harmonizing and finding common ground in a agile way: a core result makes us smile!

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LDCs, Wholesalers, Panel builders, installers, production plants….….

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Behind a new house, there's a family which is dreaming a future full of happiness....and the world of tomorrow should be electrical. We should be able to transform this dreams in reality

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Electrical contractors are  excited about Hager because we are excited to have them as customers, with electrical contractors Hager wouldn’t exist as we know it today.

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You might have overseen that posting pictures must be done in regulations of the GDPR rules effective since May 2019. I recommend to update this excercise-

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Our hardworking colleagues in the TSC's are the key to the success of our project. If the new PB process is successfully lived and implemented and the colleagues accept the partial additional effort, the customer and Hager win.

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My customer are all  productive people in VC Ottfingen. They have an impact to external customers, because they see at least the products before the customer.

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A new building takes month from description to delivery... and needs can change inbetween. For example our customer looks us now like a real partner : we made evolve our offer from a connected home to an open connected home. We could have refuse to change what was written but we act in order to excite our customer and follow our values.

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Demonstrating the result of his expertise in the integration of different systems of a building into the BMS and explaining his value added.
He is excited by Hager as he is part of a "focused" partner network getting more access to projects (vs larger network at other manufacturers) and his expertise is valued up as he is recommanding the solution as expert....

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Internal customers (Markets, SDM, Engineering, Production)

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Internal customers (Markets, SDM, Engineering, Production)

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Certifications and declarations of conformity are expected by the customers described above.
We have to be in accordance with the standards and with the expected deadlines.

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Being in Sourcing, our key internal customers are Product Marketing and Sales

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Being in Sourcing, our key internal customers are Product Marketing and Sales

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essential and key for our success !

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In quite big new Market Launch, such as gallery that I had the chance to be part of the internal core team contributors, the relationship with Electrical wholesalers is key. They will support, promote and be the first and even sometimes best Hager ambassadors (in relationship with installers...)

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If our employee can't feel confident about our company, Clearly performance evaluation, objective feedback and support to drive them develop, especially sales & marketing team, how are they will to engage our external customer.

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We co-create solutions for our customers

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We co-create solutions for our customers

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As a production department, we actively participate together with our operators in creating new solutions for clients, offering our knowledge and experience. Jointly dveloped solutions excite our customers and are also operator friendly.

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Production lines must meet the expectations of external customers (quality, quantity, delevery leadtime, prduct cost)

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Working with System Integrator during commissioning

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Working with System Integrator during commissioning

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During 2 days, I have been working with S.I. on a Building Management System; it was a marvelous experience within project journey discovering difficulties like "project coordination", hardware & software failures, configuration and commissioning.

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When you organise a design testing, you meet external customers and you ask them their feelings about the different design concepts. They are very happy to be questioned.

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This are the plant and the colleaques who do all the best to deliver the right volume and quality to the right time for our direct customer logistic, that they can excite our external customer

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There are lots of factory visits from customers in China, it's an important event to present to customers about Hager's capability of manufacturing  and quality of products.

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The customers below are internal customers. They are the managers trained once a year intensively in all matters that are of utmost importance for Hager Group. They are responsible afterwards for the cascading of these matters and topics in the whole company. Strategy, transformation, operations and so on. So they need to be excited - if not how would they be able to excite the rest of their employees??

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This customer is a true ambassador of our brand. This is a warehouse that also has its own switchgear prefabrication department. They mainly appreciate our service as well as system solutions

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Nothing better than have all the customers (Internal, external & patners) all together in order to share, discover & build the solution of the future for the Energy Management.

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I had the opportunity to meet several customers in the last 6 months and everyone confirmed that they appreciated Hager for the quality of products and especially for the proximity and availability of sales teams. It was a real strength for them compared to our competitors, on which we must continue to build.

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Berker Business Solutions customer segment

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Berker Business Solutions customer segment

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Berker Business Solutions provides in B2B different WA products to Manufacturer of e.g. furnitures, leisure vehicles, laboratory furnitures as a built- in solution in a current benchmark position.

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All those customers who spent a lot of time to visit us in Blieskastel, Ottfingen and Obernai to know Hager and our products

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Hager supporter from Newcastle (Australia)

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Hager supporter from Newcastle (Australia)

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John is a residential contractor in the area of Newcastle, running a family business and focusing on long term relationship with his customers. We regularly associated him in our product development but also we used him as a star in our of our advertising, giving him recognition for his professionalism. One of our best advocate but also challenging us on improvement!

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In our market , Real estate is still the key for our business . We lost one of the biggest customer in 2016 which purchasing amount is 1/7 of our sale TO . In such a tough situation , BDCB as high-end customer decided to continue working with us due to high quality , better solution, Better service for their top commercial building in this Region . This activity will benefit for both Hager and BDCB in coming years!

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Best solutions with easy to assemble products are preferred by PB that intend to guarantee high performance on commercial market

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Darren Wearne our Hager Representative delivering a prize for a promotion to a supporting Contractor. Both rep & customer are showing their excitement. It is a great story.

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My client is the one with whom I have made my commitment and who will be ready to come back to me because he has confidence in the services that I can offer him

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System integrators are excited by Hager because we bring them powerful, unique and modern solutions like the IoT Controller to answer to their customer needs. We also do our best to support them during their projects creation and maintenance.

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Our biggest test group are our employees. Special machines and infrastructural facilities are build with
our products and 24-7 tested by the workers. Further more every manager think about and feel our products when they put the power plugs of their laptop in a socket.

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Part of the launch of Hager/Berker Building Automation solution in Saudi Arabia in 2016, we can see the Technical Manager of our Berker/Hager Distributor and System Integrator, Al Nasser Pro, proudly receiving his KNX Partner Certificate following 30 hours of training in our Riyadh KNX lab.

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Part of the launch of Hager/Berker Building Automation solution in Saudi Arabia in 2016, we can see the Technical Manager of our Berker/Hager Distributor and System Integrator, Al Nasser Pro, proudly receiving his KNX Partner Certificate following 30 hours of training in our Riyadh KNX lab.

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Hager solutions and services have now to deal with several customer types & not only with our traditinal Electrical contractors & Wholesalers... Let's excite as well panel builders, architects, specifiers and final users !

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Don‘t forget our internal customers.... the performance towards our external customers is also depending on availability and quality of internally desired / delivered material, products and solutions.

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People are also our internal customers
We have to involve all employees in our transformation

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Our online twitter community in the UK has over 7150 members all of who are proud to be part of the "hagergang". Predominantly installers, we engage and support them on social media. Engaging with them in real time, providing support and being part of their team. They are proud to fit Hager, and show us via posting a picture on twitter. We engage with them, discuss the products and they get the famous
free #Hagergang Tshirt.

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Elektro Schilling, an external Customer wrote, after testing our new bus bar connector "SaVe":  "The product is great. Someone has really given some thoughts in a new product".

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One of our external customers:>>
Our external customer Adria, manufacturer of mobile homes, was really excited as we could offer him a perfect solution for the electrical supply of his Camping cars by adapting the solution to his individaual needs.

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Our Regional Sales leader gave some very positive feedback about a tailor made product that his customer was delighted with. Very important as our plan to grow in commercial projects is underpinned by flexibility to make bespoke product, at a high quality level

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This customer was excited about our new product and immediatly sent us a selfie picture. A true ambassador!

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Our installers are excited about our wiring acccessory ranges, because we have products which are designed to be easy to install and easy to use.

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In January 2018 Hager NL organized a customer event “Hager Update” in our Hager office in s’Hertogenbosch. We received 80 customers. The theme of this day was developments that will change our enclosures in the future. Guest speakers, our market management and sales colleagues discussed with our customers about this topic accompanied by some nice drinks and appetizers. 

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In January 2018 Hager NL organized a customer event “Hager Update” in our Hager office in s’Hertogenbosch. We received 80 customers. The theme of this day was developments that will change our enclosures in the future. Guest speakers, our market management and sales colleagues discussed with our customers about this topic accompanied by some nice drinks and appetizers. 

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End customer is the key!
End companies like Google / amazon / Apple the market driver for automation!

Internally all of us should know what is the need from our Interfaces and should not be silo driven.

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Internal Customer has to be also considered.

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Internal Customer has to be also considered.

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We have to provide them processes to perform our product robustness which guarantee our portofilio and will the the fundations of our services.

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6 top consultants and 2 top panel builders of South Africa were welcomed in Obernai and Blieskastel

 In the agenda, a selection of activities aimed at presenting our state-of-the-art products and solutions. To get them excited in our Quadro+ solution. Showing them the system, the testing and the HagerCad software.
Even without the TTA ready, they were already so excited to descripe us!

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The end user will become more and more involved in the choice of solutions which will provide him strong benefits or experience in the house

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This Australian customer was involved in our "voice of customer - process" when we developed our new Meterboard Range. He was really excited after he saw that his feedback was helping to design a great product.