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This week, project developers announced the first line-up of retailers set to open their doors when the retail and leisure destination launches in 2021. They include Hugo Boss, Uniqlo, Watches of Switzerland, Finlay & Co, Jo Malone London, Mac Cosmetics, Space NK and Kiehl's.

More than 45% of the retail and leisure floorspace is exchanged or under offer.

"It's going to be a real mix of fashion and general retail", Cotton told Drapers. "We've got a great number of fashion brands, and a huge amount more in the pipeline and its about making sure that we're balancing the younger businesses and the British brands with those international heavyweights. We're really trying to keep it balanced and mixed [with luxury, value, and premium retailers]. On the whole, we are not trying to segregate our price points."

He added: "You will notice absence from a traditional anchor. We made the decision a long time ago, before we even started talking to brands, that we weren't going to go for a department store, and instead use the building as an anchor.

"From the outset its been about delivering a really eclectic, but very London-relevant mix at a range of price points. This works for us and it has worked for us from the outset really. From brands we have spoken to, they want their own front door and their own presence. It gives them that presence they don't perhaps get in other locations."

Cotton explained why the developers decided not to approach department stores: "I think there are some really fantastic department stores out there, if you look across London we have some of the best in the world. They continue to innovate and drive fantastic sales. But you've got to be doing that all the time on the front foot and it's got to be in forward-thinking locations and with businesses that are able to deliver that."

He said the decision has helped gain traction from retailers: "In terms of leasing, because we removed an anchor store, we have leased space on a case by case basis. We're leasing on largely standard commercial terms, but because the building is so unique, we don't have spaces or stores two of the same, so that requires us to lease unit by unit, brand by brand."

Cotton told Drapers that the development is "all on track" for the proposed deadline:"Retail has had a few well-documented challenges over the past two years. Mixed retail and leisure is very much the future of retail. Take away the macro headwinds, the biggest challenges for us have been that Battersea is a London landmark that has been talked about for a long time and its now about making people realise that this is now actually happening.

"When you go on the site now, you've got some spaces that are completely finished. So really its tangibly close. We will be handing spaces over from the beginning of 2021 and working with our commercial partners to get the building open."

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Battersea Power Station fit for the 'future' of retail

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This week, project developers announced the first line-up of retailers set to open their doors when the retail and leisure destination launches in 2021. They include Hugo Boss, Uniqlo, Watches of Switzerland, Finlay & Co, Jo Malone London, Mac Cosmetics, Space NK and Kiehl's.

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To support the medical professionals around the world working to protect our health and safety, Fast Retailing is donating 10 million masks to high priority facilities around the world. In the United States, Fast Retailing is donating 1.05 million masks through UNIQLO USA.

At this time, we share our deep respect for the many people who are providing care for those affected. We wish you and your family to stay healthy and well.

The UNIQLO Team

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Supporting Medical Professionals Around the World - UNIQLO

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To support the medical professionals around the world working to protect our health and safety, Fast Retailing is donating 10 million masks to high priority facilities around the world. In the United States, Fast Retailing is donating 1.05 million masks through UNIQLO USA.

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Get all the latest news here for UNIQLO and UNIQLO US. Learn about collaborations, new product launches and get to know the Lifewear brand. Explore articles on UNIQLO corporate responsibility and more!

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Dear Valued Customers,

Your wellbeing and that of our employees is our number one priority. In response to the latest developments surrounding the coronavirus, we have temporarily closed our retail stores nationwide as of March 21st, until further notice and we're implementing a plan to support our teams during this time.

This is a difficult decision for any business to make, but we believe it is the right thing to do for our community.

We will continue to work closely with our teams and public health officials throughout the country on the best way to navigate the days and weeks ahead, and will share information with you as we move forward together.

To ease any uncertainties we have pulled together a list of Frequently Asked Questions which should hopefully ease any concerns:

Is my local store still open?

We are temporarily closing our retail stores nationwide from March 21st. In the meantime, customers are still able to access uniqlo.com, and we will continue to provide support via our Customer Service team.

How do I return my in-store purchase?

Our returns policy has been temporarily extended to allow returns up to 100 days after the date of your purchase (as long as this purchase date is on or after February 16th 2020). All standard conditions apply, see our: FAQ's, Frequently Asked Questions | UNIQLO

How do I return my online purchase?

You can return your items for FREE via Hermes Parcel Shop or Collect +. Our returns policy has been temporarily extended to allow returns up to 100 days after the date of your purchase (as long as this purchase date is on or after February 16th 2020). All standard conditions apply.

Please note, refunds can take up to 15 working days from the date in which we receive the returned products, which will then be made to the method of payment used to place your order.

For more information please visit our Frequently Asked Questions page.

Is my delivery safe?

All of our carriers are taking necessary precautions and have therefore introduced contactless deliveries, meaning there will be no direct contact with the driver. To ensure further safety to you and our drivers (where it exists), we will also be using the safe place locations

My Click & Collect order is in my local store which is now closed?

Your Click & Collect parcel is safe and with us. We will get in touch with you as soon as we reopen our stores and will allow you to come and collect your C&C parcel for 7 days from the reopening date

My Click & Collect order is in my local store but I no longer want it, what should I do?

Please contact our dedicated customer care team who will be happy to help, you can Contact us here

My Click & Collect order has been placed but I have not received a Confirmation email, what should I do?

It is likely that our courier team is waiting for the safest opportunity to deliver it to your local UNIQLO store. Should this be the case, we will get in touch with you as soon as we reopen our stores to let you know when your order will be ready to collect. If you are still uncertain please do not hesitate to Contact us

Thank you for your understanding and patience during this unprecedented time. We look forward to welcoming you back to our stores as soon as we are able to reopen.

We wish you and your families the very best.

The UNIQLO Team

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Dear Valued Customers, Your wellbeing and that of our employees is our number one priority. In response to the latest developments surrounding the coronavirus, we have temporarily closed our retail stores nationwide as of March 21st, until further notice and we're implementing a plan to support our teams during this time.

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Shipping

We are currently anticipating shipping delays as we work to ensure the health and safety of the teams at our distribution centers. Please know we are monitoring the situation closely and will post updates as changes arise. Thank you for your patience during this difficult time.

Online & In-Store Return Policy

In light of the challenges posed by COVID-19, we've adjusted our fulfillment center practices to ensure we're able to complete all orders and order returns in a way that protects the safety of our valuable distribution center associates. As such, some order returns may experience delays of longer than expected processing time. We thank you for your patience and understanding during this time and will continue to do our best to process your return.

For the convenience of our customers who have purchases with a "return by date" which falls within the period when our stores are closed, we will offer a 30-day extension from the date our stores open again for merchandise to be returned.

If your store purchase is currently in-transit to a store location, it may be returned back to you. If your purchase is returned to you, please hold on to the item and resend it upon stores reopening.

Buy Online, Pick Up in Store

For customers with Buy Online, Pick Up in Store orders, please check your email, where communication has been sent from wecare@uniqlo-usa.com in regards to your order and options for delivery or return.

Alterations

Alterations are currently unavailable for online orders. We apologize for the inconvenience.
Alterations orders currently held at the store can be picked up by customers as soon as the stores are re-opened.

___________________________________________________________________________________________________________

A Message to Our Customers

Dear Valued Customers,

Your safety and well-being and that of our employees is our number one priority. In response to the latest developments surrounding the coronavirus (COVID-19), we are temporarily closing our 50 retail stores nationwide starting tomorrow, March 17th until further notice. This is temporary and we are implementing a plan to support our teams during this time.

This is a difficult decision for any business to make, but we believe it is the right thing to do for our community.

We will continue to work closely with our teams and public health officials throughout the country on the best way to navigate the days and weeks ahead, and will share information with you as we move forward together.

In the meantime, we look forward to welcoming you online at, where LifeWear is always available, and to offer support for customer inquiries via Customer Service, which can be found on our FAQ page .

Thank you for your understanding and patience during this unprecedented time. We look forward to welcoming you back to our stores as soon as we are able to reopen.

We wish you and your families the very best.

The UNIQLO Team

Please check for the latest news and updates about our response to the COVID-19 situation.

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Shipping We are currently anticipating shipping delays as we work to ensure the health and safety of the teams at our distribution centers. Please know we are monitoring the situation closely and will post updates as changes arise. Thank you for your patience during this difficult time.

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Last Updated: 2023.10.12
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to Japanese page

Below is the summary announced on October 12 of Results Summary for Fiscal 2023 (Year to August 31, 2023).

【Financial Highlights】
■FY2023 consolidated results: Fast Retailing achieves third consecutive record annual performance on significantly higher full-year revenue and profit

FY2023 revenue: 2.7665 trillion yen (+20.2% year-on-year), operating profit: 381.0 billion yen (+28.2% year-on-year), and profit attributable to owners of the parent: 296.2 billion yen (+8.4% year-on-year).

UNIQLO International revenue surpassed 50% of total consolidated revenue for the first time, and UNIQLO International operating profit accounted for roughly 60% of consolidated profit. UNIQLO International generated strong rises in both revenue and profit in all markets and we saw a clear diversification of our earnings pillars.

Scheduled to offer a year-end dividend of 165 yen per share. When added to the 125 yen interim dividend, that would generate a scheduled annual dividend of 290 yen for FY2023, an increase of 83 yen compared to the previous year.

■UNIQLO Japan: Full-year revenue and profit gains help generate a record performance

FY2023 revenue: 890.4 billion yen (+9.9% year-on-year), operating profit: 117.8 billion yen (+9.2% year-on-year).

FY2023 same-store sales increased 7.6% year-on-year. First-half same-stores sales rose 10.0% year-on-year on the back of strong sales of Winter items. Second-half same-store sales rose 4.7% on strong sales of AIRism innerwear, AirSense (Ultra Light) jackets, and other products.

The full-year gross profit margin declined by 1.0 point year-on-year following a 2.2 point decline in the first-half margin. However, the second-half gross profit margin improved 0.4 point year-on-year on the back of improvements in discounting rates and cost of sales. The full-year selling, general and administrative expense ratio improved by 0.6 point.

■UNIQLO International: Large full-year revenue and profit increases. Strong overall performance with significant revenue and profit gains in all markets

FY2023 revenue: 1.4371 trillion yen (+28.5% year-on-year), operating profit: 226.9 billion yen (+43.3% year-on-year). Achieved a record performance.

Greater China region achieved a record full-year performance by generating significant increases in both revenue and profit. While sales struggled in the first-half due to COVID-19, second-half performance recovered by a greater extent than we had expected.

South Korea reported higher revenue and profit. Southeast Asia, India & Australia reported significantly higher revenue and profit, with sales proving strong throughout the period. However, second-half operating profit contracted slightly as the impact of safeguards in Indonesia knocked the gross profit margin lower.

The North America and Europe regions achieved large increases in revenue and profit. The deepening affinity for our LifeWear concept helped generate a strong performance.

■GU: Significant increases in FY2023 revenue and profit

FY2023 revenue: 295.2 billion yen (+20.0% year-on-year), operating profit: 26.1 billion yen (+56.8% year-on-year).

Sales proved strong throughout the period as we successfully narrowed the number of product items and strategically prepared ample volumes of products that captured the mass fashion trends.

The selling, general and administrative expense ratio improved, and the operating profit margin increased by 1.2 points year-on-year.

■Global Brands: Large increase in full-year revenue but operating loss widens on recording of impairment and other losses

FY2023 revenue: 141.6 billion yen (+15.0% year-on-year), business profit: 0.5 billion yen. The segment's FY2023 operating loss expanded to 3.0 billion yen (compared to a 0.7 billion yen loss in FY2022). This was due to the recording of impairment losses relating to the closure of unprofitable stores and costs relating to operational restructuring at the Comptoir des Cotonniers label.

Our Theory label generated large increases in revenue and profit. PLST reported higher revenue and a smaller loss. Comptoir des Cotonniers reported a decline in revenue and a wider loss.

■FY2024 consolidated business estimates: Expect significant rises in revenue and profit, with revenue seen surpassing 3 trillion yen

FY2024 consolidated revenue:3.0500 trillion yen (+10.2% year-on-year), consolidated operating profit: 450.0 billion yen (+18.1% year-on-year), profit attributable to owners of the parent: 310.0 billion yen (+4.6% year-on-year).

We forecast an annual dividend per share in FY2024 of 330 yen, split equally between interim and year-end dividends of 165 yen each. That represents an increase in the full-year dividend of 40 yen per share.

FY2023 Performance in Focus
■UNIQLO Japan: Full-year revenue and profit increases help generate a record performance
UNIQLO Japan reported increases in both revenue and profit in fiscal 2023, with revenue totaling 890.4 billion yen (+9.9% year-on-year) and operating profit totaling 117.8 billion yen (+9.2% year-on-year). Full-year same-store sales (including e-commerce) expanded by 7.6% year-on-year. In the first half from 1 September 2022 through 28 February 2023, same-store sales expanded by a considerable 10.0% year-on-year thanks to strong sales of HEATTECH innerwear and other Winter items as the weather remained cold. Same-store sales subsequently increased by 4.7% year-on-year in the second half from 1 March through 31 August 2023 on strong sales of AIRism innerwear, AirSense Jacket (Ultra Light Jacket), and Pleated Pants. Meanwhile, full-year e-commerce sales expanded by 2.3% year-on-year in fiscal 2023 to 133.8 billion yen, constituting 15.0% of total revenue.
The UNIQLO Japan gross profit margin contracted by 1.0 point year-on-year in fiscal 2023. This was due to a 2.2 point year-on-year contraction in the first-half gross profit margin following a considerable weakening in the yen spot exchange rates used for additional production orders. Meanwhile, the second-half gross profit margin improved by 0.4 point year-on-year on the back of improved discounting rates and cost of sales in the fourth quarter from June to August 2023. The selling, general and administrative expense ratio improved by 0.6 point in fiscal 2023 as strong sales helped improve component cost ratios such as store rents and distribution.
■UNIQLO International: Large full-year revenue and profit increases. Strong performance with significant revenue and profit gains in all markets
UNIQLO International reported a record high performance in fiscal 2023 on the back of significant increases in both revenue and profit, with revenue rising to 1.4371 trillion yen (+28.5% year-on-year) and operating profit expanding to 226.9 billion yen (+43.3% year-on-year).
Breaking down the UNIQLO International performance into individual regions and markets, the Greater China region reported significant increases in both revenue and profit, with revenue rising to 620.2 billion yen (+15.2% year-on-year) and operating profit totaling 104.3 billion yen (+25.0% year-on-year). While sales in the region struggled in the first half due to COVID-19, performance recovered to a greater degree than expected in the second half, which resulted in a record full-year performance. UNIQLO South Korea and UNIQLO Southeast Asia, India & Australia reported significantly higher revenue and profits, with revenue for those markets rising to 449.8 billion yen (+46.1% year-on-year) and operating profit totaling 78.2 billion yen (+36.4% year-on-year). Revenue and profit at UNIQLO South Korea increased after the operation successfully strengthened communication of pertinent information about core products. UNIQLO Southeast Asia, India & Australia reported considerable rises in both revenue and profit. First-half revenue and profit rose significantly on the back of strong sales primarily of core products that were generated by an expansion in the operation's customer base and a recovery in travel-related demand. While the region reported a large increase in second-half revenue, second-half operating profit contracted slightly on the back of a decline in the gross profit margin. This decline was due to our decision to conduct a certain amount of discount sales in the second half of fiscal 2023 compared to the second half of fiscal 2022 when supply disruptions resulted in insufficient inventory, making it impossible to conduct special sales promotions. The second-half gross profit margin was also adversely impacted by safeguard measures in Indonesia. UNIQLO North America achieved a large increase in revenue and profit in fiscal 2023, with revenue totaling 163.9 billion yen (+43.7% year-on-year) and operating profit totaling 21.1 billion yen (+91.9% year-on-year). The operation managed to maintain strong sales throughout the period by holding sufficient volumes of products targeted for strategic sales and enhancing the communication of pertinent product information. UNIQLO Europe achieved large increases in revenue and profit in fiscal 2023, with revenue totaling 191.3 billion yen (+49.1% year-on-year) and operating profit coming in at 27.3 billion yen (+82.5% year-on-year) as European customers developed an even deeper affinity for our LifeWear concept and the region's customer base expanded as a result.
■GU: Significant increases in FY2023 revenue and profit
Our GU segment reported large increases in both revenue and profit in fiscal 2023, with revenue totaling 295.2 billion yen (+20.0% year-on-year) and operating profit totaling 26.1 billion yen (+56.8% year-on-year). GU was able to generate strong sales throughout the period by successfully narrowing down the number of product　items on offer and strategically preparing a sufficient supply of products that captured mass fashion trends. Sales of Heavy Weight Sweat wear, Super Wide Cargo Pants, Pull-on Pants, and other products proved especially strong. GU's selling, general and administrative expense ratio also improved on the large rise in sales and stronger cost controls, which led to a 2.1 point improvement in the operating profit margin.
■Global Brands: Large increase in full-year revenue but operating loss widens on recording of impairment and other losses
In fiscal 2023, the Global Brands segment reported a rise in revenue to 141.6 billion yen (+15.0% year-on-year) and a move back into the black after posting a business profit of 0.5 billion yen (compared to a loss of 0.2 billion yen in fiscal 2022). The segment's operating loss expanded to 3.0 billion yen (compared to a loss of 0.7 billion yen in fiscal 2022) but that was due to the recording of impairment losses relating to the closure of unprofitable stores and the cost of structural reforms at the Comptoir des Cotonniers label. Our Theory label reported significant increases in both revenue and profit, which were fueled by strong performances from the label's Asian and Japanese operations. Sales of jackets, pants, dresses, and other "going-out" attires proved particularly strong after we focused primarily on appealing the value of the brand's core ranges. Our PLST label reported an increase in revenue and a smaller operating loss in fiscal 2023. Finally, our Comptoir des Cotonniers brand reported a decline in revenue and a wider operating loss for the year.
■FY2024 consolidated business estimates: Expect significant rises in revenue and profit, with revenue seen surpassing 3 trillion yen
In fiscal 2024, the Fast Retailing Group expects to achieve consolidated revenue of 3.0500 trillion yen (+10.2% year-on-year), operating profit of 450.0 billion yen (+18.1% year-on-year), profit before income taxes of 480.0 billion (+9.6% year-on-year), and profit attributable to owners of the parent of 310.0 billion yen (+4.6% year-on-year).
During the year ending 31 August, 2024, we will adopt an aggressive stance by accelerating growth on a global scale, while simultaneously going back to basics and focusing on thoroughly implementing our business principles and strengthening our management platforms. We will also scale up our efforts to address the following five priority issues.

(1) Pursue global optimum product development and enhance branding globally

(2) Strengthen the opening of high-quality stores

(3) Implement management that focuses on SKU units and the needs of individual stores

(4) Strengthen Group brands

(5) Transform our management to operate from a global perspective

Looking at the future outlook for individual business segments in fiscal 2024, we expect UNIQLO Japan will generate higher revenue and profit, and UNIQLO International will generate large increases in both revenue and profit and continue to expand its operations around the globe. We expect our GU segment will achieve higher revenue and profit, while the Global Brands segment is expected to report higher revenue and a move into the black.

We plan to strengthen the opening of high-quality stores primarily at our UNIQLO International operation. In terms of store numbers, we predict our store network will total 3,660 stores by the end of August 2024, comprising 800 UNIQLO Japan stores (including franchise stores), 1,744 UNIQLO International stores, 480 GU stores, and 636 Global Brands stores.

We forecast an annual dividend per share in FY2024 of 330 yen (interim and year-end dividends of 165 yen each). That represents an increase in the full-year dividend of 40 yen per share compared to the previous year.

Fast Retailing Co., Ltd. discloses business results data and offers a variety of press releases on its IR website https://www.fastretailing.com/eng/ir/.
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Last Updated: 2023.10.12 to Chinese page...

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Kana Kubota UNIQLO Landscape of Fashion Retail1