# data[].attributes.body
In this step we have to put in practice  all our skills and improve them, we have to use a correct language and speaking, offer the best solution and hear what the customer is yelling you, also, we have to take the customer care and assure He/she will call back because they lived our service and attention,  we can use different techinques and approaches las SSFR when we have an impatient customer, or the LAST when we have a disappointed caller. At Last we can be assertive without being agresive with our answers. We have to respect customer's opinion

# data[].attributes.body
We are working as agents, our duty is offer the best service ever from our clients, sometimes they can have an issue and they don't know how to resolver it, that's why we are there, we have to bring them sole instructions and order to solve their problems. We have to vive specific información and deteails to avoid any mistake.

# data[].attributes.body
Sometimes we have to show the customer that we have feelings and We understand their situation but we have the right to disagreed in some topics, for example " I'm happy with your choice" etc

# data[].attributes.headline
Understand the position of your customer

# data[].attributes.subject
Understand the position of your customer

# data[].attributes.body
It means that you understand How the customer feels And of you were him/here you would Feels the same, you have to put yourself in the customer shoes And show that you understand her/his situation, for that reason you can help him/her.