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CUSTOMER RELATION SKILLS

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TOPIC 1 : WORKPLACE EXPRESSION

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Have you read the handout? You should cover until the 1.3 on the complaint part. We will discuss it in the class. See you!

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NUR SHAKIRIN BINTI RUZLAN

A04SPL18F054

NUR SHAFIKAH BINTI AZIZI

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nurul hidayah
A04SPL18F018
NADRAHTUL FARHANA
A04SPL18F017

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Nurul Hidyah A04SPL18F018
Nur Nadrahtul Farhana A04SPL18F017
Nur Aina Aqilah A04SPL18F009
Nur Shafika A04SPL18F025
Nur Syakirin A04SPL18F054

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Choose the best answer to fill in the blank.

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(A04SPL18F022)
NUR EMYLIA NATASHA BINTI HAMILUDIN
(A04SPL18F011)

APPOINMENT EXERSICE

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NUR ADILA BINTI ALIAS
A04SPL18F010

NORSYAZWANI BINTI RISHMAN
A04SPL18F024

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NURMIZA IWANI BINTI AMINUDDIN
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NURUL IZZATIE IDAYU BINTI ZAWAWI
A04SPL18F033

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Sara: Hello,and good morning.Can i talk to miss Qeestina?
Qeestina: Yes, i'am.Who there?
Sara: I'm Sara staff in KLIA airport. I want to discuss about your flight. Are you booking flight to China?
Qeestina: Yes i'm. Why? Anything problem?
Sara: Firstly,i'm sorry about your flight because the flight was delay.
Qeestina: Really? I want to go there as soon as possible.
Sara: Okay i understand.I will check on you.Can you wait for a second miss?
Qeestina: okay then
Sara: Miss there have flight next week but in the earlier morning,can you?
Qeestina: Okay then i will book that flight.What time the flight is?
Sara: Okay i will book for you.At 4 o'clock in the morning.You must arrive the 30 minute before departure
Qeestina: Okay.Thank You.

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NUR AINA AQILAH BINTI AB MALEK  (AO4SPL18F009)
NUR SHAFIKAH BINTI AZIZI (A04SPL18F025)

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nurul hidayah
A04SPL18F018
nadrahtulfarhana
A04SPL18F017

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NUR AINA AQILAH BINTI AB MALEK (A04SPL18FOO9)
NUR SHAFIKAH BINTI AZIZI (A04SPL18F025)

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MUHAMMAD HAISAM BIN ASMING
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MUHAMMAD AIMAN BIN ISNAIN
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FLIGHT DELAYED

Me:hello,good morning sir
Client:Mr.haisam,i call you because i want to discuss your visit to china?
Me:why?
Client:your flight was delayed ,because the plane had technical problem,so i want to reschdule your visit plan
Me:oh i see, sure you can reschdule the date
Client:if you say like that, i will change date to 12th FEB.Are you okay with new date?
Me:im availabale that date
Client:ok sir,thank you for your service,see you at airport
Me:ok,you are welcome

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NUR'ASYIKIN BINTI MOHD YATIN
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NURFARISHAHANA BINTI KAMAL
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NUR SHAKIRIN BINTI RUZLAN
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SITI ZULAIKA BINTI AJIMAN
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SIT HENG CHOONG A04SPL18F040
MOHAMMAD IRFAN FIKRI BIN MOHD HAZIZAN
A04SPL18F

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nur adam hakim bin nurhan  (A04SPL18F008)
zon alhakimi bin zonzariman (A04SPL18F016

ADAM : hello , good morning  I mr adam I want to talk with mr zon please

Zon     : yes ,  Zon, staff KLIA speak ,who there?

Adam : I want to ask you about the flight was I book, I heard my flight was delay? That’s really?

Zon     : wait sir, I will check for you, can you wait for are minute?

adam     : okay but hurry up I want the result now!!

Zon     : I’m sorry sir,about your flight was delay since yesterday

Adam : what! Now what you want to do?

Zon     : I’ m so sorry sir,I will change the next flight for you

Adam : What ever, But now I must paid again?

Zon     : wait. Because the problem came from the flight,you don’t have paid again

Adam  Okay then, when the next flight?

Zon      In the morning on 5 o’clock, but you must arrive before 30 minute time to departure,can you?

Adam   Okay..thank you.

Zon        Thank you.

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reuaz zahirulhaq
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nasaruddin
A0SPL18F056

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English with Ronnie · EnglishLessons4U with engVid

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Conversation Skills - Giving your opinion

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Conversation Skills: How to agree or disagree

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http://www.engvid.com/ Do you have an opinion? Want to express yourself? Need to tell someone that they are wrong? Watch this lesson to improve your conversational skills, and to learn the best expressions to argue and debate.

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Based on the video, answer the following questions:

What are common phrases that you can use to elaborate your opinion? Give three examples in the sentences.

What are common phrases that you should not use in exchanging opinions? Give three examples in the sentences.

What are the effects on the exchanging the idea and opinion if you use inappropriate phrases?
Give three explanations provided with the examples.

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Based on the video, answer the following questions:

a)  Write down the common phrases for saying agree to opinions and ideas. Give examples in three sentences.

b) Write down the common phrases for saying disagree to opinions and ideas. Give examples in three sentences.

c) What do you do to support your opinion? Give examples in three sentences.

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Based on the video, answer the following questions:

a) What are common phrases that you can use to elaborate your opinion? Give three examples in the sentences.

b) What are common phrases that you should not use in exchanging opinions? Give three examples in the sentences.

c) What are the effects on the exchanging the idea and opinion if you use inappropriate phrases?
Give three explanations provided with the examples.

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Based on the video, answer the following questions:

a) What are common phrases that you can use to elaborate your opinion? Give three examples in the sentences.

b) What are common phrases that you should not use in exchanging opinions? Give three examples in the sentences.

c) What are the effects on the exchanging the idea and opinion if you use inappropriate phrases?
Give three explanations provided with the examples.

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Based on the video, answer the following questions:

a) What are common phrases that you can use to elaborate your opinion? Give three examples in the sentences.

b) What are common phrases that you should not use in exchanging opinions? Give three examples in the sentences.

c) What are the effects on the exchanging the idea and opinion if you use inappropriate phrases?
Give three explanations provided with the examples.

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(A04SPL18FO62)
(VIDEO 1)

1-(a) I DONT KNOW ABOUT YOU BUT THIS FOOD WAS GOOD AND DELICIOUS
(b)I'VE NEVER THOUGHT THAT YOU ARE GOOD IN PLAYING GAMES BUT YOU NEED TO IMPROVE YOUR TALENT.
(c)IT'S WAS INTERESTING AND GREAT BUT YOU MUST ADD SOME MORE ACTIVITIES

2-(a) HOW WAS YOUR DAY ?
"OKAY"
(b)DO YOU THINK MODRIC GONNA WIN BALON D OR THIS YEAR AGAIN?
"MAYBE"
(c)CAN WE HAVE A DATE ON THIS SATURDAY?
"SURE"

3-(a) THE CONVERSATION GOING TO BE  BORED BECAUSE THE ANSWER FROM ANOTHER IS TO SHORT
(b)THE PERSON GOING TO

BE MAD BECAUSE HE MUST TO REPEAT AGAIN AND AGAIN .

(c)THE CONVERSATION BE END BECAUSE THE ANSWER IS UNDERSTANDABLE

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(AO4SPL18FO62)
(VIDEO 2)

1-(a) I'm agree with it because it was a great idea.
(b)that was good idea because after this i need to go dinner with my family
(c)You are right because i need some space to rest

2-(a) i dont think so because i need to use more money right now
(b)i'm not sure about that because i have a date on this saturday
(c)that is a good point but we need to improve our work

3-(a) personally i think the black blazer is suit for you because it matches with your girlfriend
(b)the food is great because it have a complete taste
(c)the shoes is good for you because the colour is beautiful and the design is so nice for

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A04SPL18F005
VIDEO 1

A) 1 - I DON'T KNOW WHAT MADAM TOLD TO ME BUT I KNOW THAT IS A CORRECT SENTENCES.
2 - IT WAS INTERESTING AND DELICIOUS BUT THAT CHICKEN MUST COOKED WELL SO THE TASTE IS GONNA BE GREAT EVEN MORE.
3 - I NEVER THOUGHT THAT YOU GOOD AT COOKING BUT YOU STILL NEED TO LEARN MORE ABOUT COOKING.

B ) 1- " HOW WAS THAT PARTY . WAS IT IS PARTY GOING WELL?"
" SURE. "
2 - " IS YOUR COMPUTER IN A GOOD CONDITION OR IS IT IN BAD CONDITION ?"
"IT'S SO-SO."
3 - "HOW WAS YOUR ENGLISH LESSON TODAY ?"
" OKAY ."

C ) 1 - THE CONVERSATION IS GOING BORED BECAUSE THAT PERSON DON'T KNOW HOW TO ANSWER"

2 - THE PERSON WILL MAD BECAUSE THAT ANSWER IS NOT UNDERSTANDABLE.
3 - THE TEACHER GOING TO ANGRY BECAUSE HE NEED TO REPEAT THE QUESTION OVER AND OVER.

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VIDEO 1
A ) 1 - I DON'T KNOW ABOUT YOU BUT THAT MOVIE IS GREAT AND I GONNA WATCH IT AGAIN .
2 - I NEVER THOUGHT THAT YOU ARE THIS GOOD ON ENGLISH BUT YOU STILL NEED TO PRACTICE AND MAKE AN IMPROVEMENT.
3 - IT WAS INTERESTING AND DELICIOUS CHINESE FOOD BUT STILL NEED SOME IMPROVEMENT OF THAT COOKING SKILLS.

B ) 1 - " HOW WAS THE INTERNATIONAL TOURNAMENT GAMES ? "
" IT WAS SO-SO"
2 - " HOW WAS MOM AT HOME?
" SHE'S OKAY."
3 - "SO , HOW ABOUT WE GO WATCH A MOVIE AFTER THE CLASS? "
" SURE."

C ) 1 - THE CONVERSATION GOING END IN A SHORT TIME BECAUSE THE ANSWER IS TO SHORT TO REPLY .
2 - THE GUY GOING BE MAD BECAUSE HE NEED TO REPEAT THE QUESTION AGAIN TO THEM .
3 - THE CONVERSATION WILL BE MISUNDERSTANDING BECAUSE THE ANSWER IS REALLY HARD TO UNDERSTOOD.

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A04SPL18F005
VIDEO 2

A)     1 – You’re right because we can’t go inside if there have signboard about “NO ENTRY".

2 – I agree with you because this food have its own taste and it’s really delicious.

3 – Definitely, I agree with you because the robbing is wrong and can be given punishment.

B)      1 – I don’t agree with you because we want go to overseas and on that trip we are going take a long day.

2 – I don’t think so because that’s girl is really rude and annoying to me .

3 – I really disagree with that because on that night, I have another date with my second wife.

C)      1 – You should buy this phone because thier RAM and ROM have a big space and easy to play games.

2 – This shoes is beautiful because this shoes had a latest design and colour.

3 – This chair is so comfortable because it have a sponge on the chair and size is really fit the user.

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NASARUDDIN - A04SPL18F056
VIDEO 2 

A)	1 – I agree with your idea because i can go there easily without worrying about time anymore.
2 – That’s a good idea because i need to buy some groceries for my home.
3 – I think so too and I agree with you because we need some money to upgrade the item.

B)	1 – I don’t think so because if we using bus, we going waste our time because it’s gonna be a long trip.
2 – I don’t agree with your idea because we gonna waste our money on that unusual things.
3 -  I don’t go along with your opinion because if we rushing, the job going be messy and not complete.

C)	1 – I really like this class because the teacher is really kind , good and know how to handle our class with his teaches.
2 – This blouse, you should buy it for your girlfriend because it’s so beautiful and going to make your girlfriend even glowing. 
3 – You look really suit in your style right now because it’s make you look great , handsome and smart for your daily routine.

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NASARUDDIN - A04SPL18F056
VIDEO 2 

A)	1 – I agree with your idea because i can go there easily without worrying about time anymore.
2 – That’s a good idea because i need to buy some groceries for my home.
3 – I think so too and I agree with you because we need some money to upgrade the item.

B)	1 – I don’t think so because if we using bus, we going waste our time because it’s gonna be a long trip.
2 – I don’t agree with your idea because we gonna waste our money on that unusual things.
3 -  I don’t go along with your opinion because if we rushing, the job going be messy and not complete.

C)	1 – I really like this class because the teacher is really kind , good and know how to handle our class with his teaches.
2 – This blouse, you should buy it for your girlfriend because it’s so beautiful and going to make your girlfriend even glowing. 
3 – You look really suit in your style right now because it’s make you look great , handsome and smart for your daily routine.

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NURMIZA IWANI BINTI AMINUDDIN
A04SPL18F020
NUR SHAKIRIN BINTI RUZLAN
A04SPL18F054

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NUR ADILA BINTI ALIAS
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NORSYAZWANI BINTI RISHMAN
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NUR EMYLIA NATASHA BINTI HAMILUDIN (A04SPL18F011) NUR AQMAR SYAHIRA BINTI KHAIRUDDIN (A04SPL18F022)

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NUR EMYLIA NATASHA BINTI HAMILUDIN (A04SPL18F011) NUR AQMAR SYAHIRA BINTI KHAIRUDDIN (A04SPL18F022)

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NUR AMIRAH SOFIA BINTI NORZIMAN
(A04SPL18F038)
NURFARISHAHANA BINTI KAMAL
(A04SPL18F028)

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Nurul Hidayah Bt. Shahrul Anuar A04SPL18F018
Nurul Izzatie Idayu Bt. Zawawi A04SPL
Nur Nadrahtul Farhana Bt. Mohd Sabri A04SPL18FO17

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SYAM: Asalamualaikum Aiman ,what are you doing?are you busy right now?
AIMAN ; walaikumusalam syam i did not do anything right now and im available now, why

SYAM : actually i want to discuss about activities family day of beach on that day.can you give me some opinion?
AIMAN  :  alright , on that day we can make many activities such as baloon bows to break,volley beach ball,or find coin in flour
SYAM : oh , thats good idea . after palying we can make a meal
AIMAN :  what food do we make on that day
SYAM : we make satay or bbq together and at the same time we can close friendship
AIMAN :wah! tahst good idea,what else?
SYAM :we can make activities after meal
AIMAN:ha! have one idea,we can make lucky draw and this is the final game for the family day
SY am:okay we end up this discussion and thank you
AIMAN :see you on that day,thats all.byeee!!

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NURMIZA IWANI BINTI AMINUDDIN
A04SPL18F020
NUR SHAKIRIN BINTI RUZLAN
A04SPL18F054

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nur nadrahtul farhana binti mohd sabri
A04SPL18F017

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nur nadrahtul farhana binti mohd sabri
A04SPL18F017

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NORSYAZWANI BINTI RISHMAN
A04SPL18F024

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MPU 1101 WORKPLACE ENGLISH.pptx TOPIC 4.0 WANIRISHMAN

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MPU 1101 WORKPLACE ENGLISH.pptx TOPIC 4.0 FARISHA

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NUR EMYLIA NATASHA BINTI HAMILUDIN (A04SPL18F011

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NUR EMYLIA NATASHA BINTI HAMILUDIN (A04SPL18F011

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A0SPL18F022

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nur nadrahtul farhana binti mohd sabri
A04SPL18F017

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Nurul Hidayah Bt. Shahrul Anuar
A04SPL18F018

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NUR SHAFIKA BINTI AZIZI
A04SPL18F025

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NUR SHAKIRIN BINTI RUZLAN
A04SPL18F054

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NUR AMIRAH SOFIA BINTI NORZIMAN
(A04SPL18F038)

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NURMIZA IWANI BINTI AMINUDDIN
A04SPL18F020

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NUR ADILA BINTI ALIAS
A04SPL18F010

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REUAZ ZAHIRULHAQ BIN REUAZ AHMAD SHAH
(A04SPL18F062

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MOHAMMAD IRFAN FIKRI BIN MOHD HAZIZAN
(A04SPL18F005)

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NASARUDDIN BIN MOHD NAZRI
(A04SPL18F056)

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Nur Adam Hakim Bin Nurhan
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nurul izzatie idayu binti zawawi
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NURMIZA IWANI BINTI AMINUDDIN
A04SPL18F020

NUR AQMAR SYAHIRA BINTI KHAIRUDDIN
A04SPL18F022