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Roles of an IT Manager to manage the organization.

How an IT Manager deals with the IT Management issues?

How does IT impacts on business?

IT Management condition or status before and after the Internet era.

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Why does Human Resource management is important in an organization?

What type of managerial skills does a manager needs in an organization?

What is the benefit of reshaping of technology in organization?

Roles and difference of Chief Technology Officer(CTO)  and Chief Knowledge Officer(CKO).

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Information used in an organization.

The importance of IT in a business.

How people utilize the information in an organization.

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In this topic 1 which is related to IT Management, I have learned on how organization use and utilize all the information in a business. On the other hand, I able to differentiate the difference of business system and IT Management condition before and after the internet era. Overall, a good and proper outcome of an IT Management overcome so many challenges and IT Manager plays an important role in managing it.

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Meaning and role of human resource management in an organization in order to achieve company's target.

The general technology skills needed by employees in an organization.

Meaning and function of technology.

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In this topic 2 which is about people, organizations and management systems, I get to know that HR Management responsibilities.  I learned that a leader or manager needs a good interpersonal skills, proper communicative skills, they must be ready to solve upcoming problems. Furthermore,  I could see the clear view of the Maslow Pyramidal Hierarchy. I also able to know the different roles of CIO, CTO and CKO.

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The peoples who are involved in an organization and their different priorities.

The functions and usage of SWOT analysis in an organization.

The various competition occurs between firms in an industry.

The pressure that customers give to an industry in the name of bargaining power.

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Why does a strategy plan fails to serve the teams?

What are the five forces of Porter's Competitive Forces?

Why there are substitutes occur for each and every product?

The several types of Strategy Information System (SIS).

How to improve marketing by generating database?

What is value chain?

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In this topic 3 which is about Information Technology Strategy Management, I understand that no matter on how good is our new strategy, employees must have the ability to utilize and execute the strategy to achieve the goal. Strategy plan sometimes fail due to improper or incomplete of strategy planning. In order to increase the industry profitability, product substitutes has been introduced and implemented. For example doughnut. We have so many brands such as Big Apple, Dunkin' Donuts for this one type of pastry. Overall, (SIS) lowers the cost of products and improve marketing by generating database. Regarding firm value chain, it will be formed with the implement of support and primary activities.

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The importance of developing a vision and mission in an organization.

The  importance of strategy in order to achieve organization goals.

Role of Information Technology (IT) faculty to increase the performance of an organization.

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The considerations in strategy management development process.

More details regarding the five tasks of strategic management.

How to create a vision and

What does a firm's strategy consist of?

What are the IT Strategy Statement for an organization to achieve its goal?

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In this topic 4 which is about Organizational IT Strategy Formation, I understand that strategic management begins from developing a vision & mission, setting objective, achieving objectives, implementing & executing strategy and lastly evaluating the performance. Financial objective is by improving the firm's financial performance while Strategic objective is to maintain a stronger long-term market position. In conclusion, strategic management is important in an organization where it develops the correct flow of the company.

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The role of Information System (IS) planning  in order to accomplish company objective.

The criteria of a good strategic planning.

The importance of planning in a company to achieve its goal.

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The three types of information system (IS) planning.

The exact duration for each of the planning.

What is the importance of planning model for IT Managers?

How to identify Critical Success factors?

What happens in the process of developing key success indicators (CSIS)?

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In this topic 5 which is about Information System Planning, i learned more about three types of IS planning which are the strategy, tactical and operational plan. As we know, strategic plan is a long term plan which takes about 3 to 5 years while tactical take lesser that that (1 or 2 years) and operational is a daily basis that is day by day planning. Strategic planning is handled by top-level managers, tactical planning is by mediator and staffs are in charged in operational planning. A planning model is important for an IT Manager in order to come out with an effective plan or result. Critical Success Factor (CSFS) is important for identifying the task and requirements to achieve success in an organization.

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Hardware, software and telecommunications technology in current trends.

How a semiconductor functions.

The two types of computer which is  the supercomputer and microcomputer.

The difference between Intranets, Extranets and the WWW.

The function and usage of voice networks.

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More details on recording technologies.

Ways to measure the performance of  hard drive.

The types of technologies contain in communications technology.

What is the function of data communication networks?

In which type of areas can we implement a wireless network system?

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The functions of computer industry.

What hardware supplier will do and the details regarding software business.

The role of a telecommunication industry.

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The usage of semiconductors.

What are the transformation went through by a telecommunication industry?

The major components in Information Technology Infrastructure.

Examples of  regulatory body organization in Malaysia and their role.

How will an IT Manager manage the cyber crime and deal with cyber law?

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In this topic 6 which is related to Development of Hardware, Software & Telecommunications Systems I get to about recording technology. Regarding voice network, i get to know that digital signals provide better quality in transmitting the signals than analog signal. Data communications can be said as  transmission of digital data between many computers while a computer network is known as telecommunications network that allows computers to exchange data. While wireless network can be implemented in areas such as smart city and smart office in order to connect multiple devices.

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In this topic 7 which is about Development of Computer Industry & Law i learned that semiconductors can conduct electricity and produces memory chips and microprocessors. Meanwhile, a regulatory body known as a public organization with an intention to protect the public by providing standards for health and safety in an organization. In Malaysia, (MCMC) one of the regulatory body where they provide a good service in increasing the growth of multimedia industry. As an IT Manager, they should be aware of cyber crime and knows the details regarding cyber law as cyber security is crucial in every project.

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In this topic 8 which is related to Application Portfolio Management, portfolio is like a detailed resume. That means in a portfolio, it explains the skill history for example how it is started and etc.While an application portfolio management is where we manage enterprise IT software applications and software-based services. A firm should manage both application and portfolio for the company further growth and development. Overall, application portfolio management is a must an important to be done in a firm.

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The usage and advantage of various system applications and database in firm.

The importance of enhancement and maintenance in an organization.

The ways to manage data resources.

Benefits of e-business applications in an organization.

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What is meant by an application portfolio management?

Why is it importance to manage the firm's application value and portfolio?

What is meant by depreciation  and obsolescence in a firm?

Who is responsible to perform maintenance and enhancement for a system in an organization?

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The challenges in developing an application.

The Waterfall Model used in the phases of the development life cycle.

Why some system fails to come out as a function able system?

The function of prototyping.

The usage of CASE Methodology, CASE Tools, Object Paradigm, Rapid  Application Development (RAD) and  Joint Application Development (JAD).

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What are the benefits for developing applications internally?

Why is it difficult to develop a program?

What is performed in  the business case?

What is meant by resource allocation and control?

What are the benefit of risk analysis.

What are the advantages and disadvantages of purchased  application?

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In this topic 9 which is about Application Development Management, i have learn that firm can develop the application internally so that they can come out with more strategic applications. But sometimes it fails due to ineffective management as it is big task to manage. Business case becomes important to ensure the development meet the objective and also deals with cost and benefit of the application. Regarding managing the review process, we need to prepare a documentation of each phase and it includes all the details about the project management. Besides that, risk analysis is also important to avoid the project failure while improving the project performance.

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The benefit of an application development.

The function of custom application development.

Why we encourage mobile application development?

The various usage of database application development.

The function of Service Provider (SP) and the various type of it.

The function of an Application Service Provider.

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What is meant by low-code custom application development?

The benefits of custom application development and low-code custom application development.

What are the advantages and disadvantages of an outsourcing?

The importance of procurement in an organization.

What are the advantages of an application service provider?

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In this topic 10 which is about Application Development Management. low-code custom application is without the complete understanding of programming. The similarity in both application development is that both consume less cost. Besides that, i understand that an outsourcing is that we hire an outside party to perform company services with low cost. Performing outsourcing can be cost effective and consume less time but at the same time it can be risky too. Meanwhile, i can see that procurement is important for acquiring goods or services from external source.

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The function and benefits of e-business.

Examples of e-businesses.

The difference between Internet, Intranet and Extranet.

The benefits of Internet, Intranet and Extranet in daily life.

The importance of system management.

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How does e-business help in an organization?

At which platform does we perform the e-business?

What is the importance of e-business plan?

In which way does Internet, Intranet and Extranet gives benefit to e-business?

What is meant by e-sourcing?

What are the policy and people considerations?

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In topic 11 which is about E-Business Application Management, i have learned that e-business can be done in various platforms by using an Internet, Intranet and Extranet.  I also learn that e-sourcing gives so much of benefits such as maximizing supplier competition and creating a repository for sourcing information.  I can notice that policies are important as they address pertinent issues.

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What is meant by Service Level-Agreements (SLA)?

What are the benefits of SLA?

What are the three management involves in SLA and management reporting?

How to manage batch systems?

What are the ways to measure and analyze performance?

What is the function of system tuning?

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Based on topic 12 which is about IT Resource Management, I undestand that SLA is important as it defines the key service targets and responsibilities of both IT Service Provider and IT Customer. Network management is important as growth in network applications increases while measuring performance can be done by analyzing the transaction service time, transaction rates and average respond time. Overall, we can say that there is a strong connection between system performance and system capacity.

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The content in Service Level-Agreements (SLA).

The reason why priorities are given more for critical applications.

The connection between fault & change management and recovery management.

The needs of performance and capacity management.

The roles and responsibilities of a network manager.

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The importance of accounting in an organization.

The difference between financial and managerial accounting.

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What are the benefits and risk factors of ROI?

What is the difference between profit centers and cost centers?

How to perform cost recovery in production operations?

What are the connection between accounting and client behavior?

What are the manager expectations in accounting system?

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Based on topic 13 which is about Measuring IT Investments & Returns, I have learned that ROI is a must for calculating whether an investment is paying off or not and I understand that some risk factors such as politics and policy factors has to be concerned in ROI analysis. I also can see that cost recovery systems must be designed for the customers because clients will expect fair distribution in IT Costs. Overall, accounting for IT resources benefit the manager to deal with planning, controlling and maintaining the performance.

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Based on topic 14 which is about IT Assets: Control , Security & Protection, I have learned that managers are responsible for identifying and classifying the assets accordingly and manage the system control. Program processing control detects and correct the errors and provide high data security. While data output handling control the error handling and form effective output. We can manage sensitive programs by protecting the source codes and sensitive information as well. Overall, organization cant escape from computer crime. So business control, asset protection and security is a must in business operations.

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The importance of control in an organization.

The needs of separation of duties.

The benefit of control in production operations, client/server operations and in network.

The necessary of data encryption for a data.

The importance of firewall and other security considerations

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How to identify and classify assets?

What is meant by system control points?

What are the functions of program processing control and data output handling?

What ensures the execution of application program audits?

How to manage sensitive programs?

What are the control for e-business applications?