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1. Customer perspective is our priority

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1. Fair, Respectful and Equal
2. Work life Balance

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1. People are helpful and supportive and approachable
2. People know the right channel to approach

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1. Ownership taken by the person and expecting support from seniors/team

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·       Summarise the key messages/themes across the positive, neutral and negative comments for your lead-in sentence.

·       Please limit this to 2 themes for the positive comments, 2 themes for the neutral comments and 2 comments for the negative comments

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1. Team works together
2. Help provided from all corners

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1. Healthy, Balanced
2. Encouraged

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1. Awesome
2.  Synergy, Collaboration

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1. Encouraged, Welcome new ideas
2.Give ownership

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1. Stretched workday
2. Prioritize Tickets, Focused Efforts

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1. More work
2. Need PM Intervention and better prioritization

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1. We understand that meeting customer expectations is the foundation of our success, and we strive to consistently deliver outstanding products and services that not only meet but surpass what our customers anticipate.

2. We strive to understand and exceed our customer's needs by providing exceptional delivery quality. We actively listen to their feedback and use it as a valuable resource for improvement. Employees are trained to actively listen to customer needs, concerns, and feedback, ensuring that their voices are heard and addressed promptly.

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1. Exceptions in pockets
2.

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1. The organization communicates changes to employee and involving them in the change process.

2. The management helps us to adapt to the change.

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1. The customer's perspective is highly valued and central to decision-making in this environment.

2. The organization recognizes that customer satisfaction and meeting their needs are vital to the success of the business.

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1. Not always, Blame game occasionally
2. Depends on manager
3. Need JIRA for everything

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1. Tryzens support the decision and ensure the task is completed efficiently and effectively.

2. Colleagues are supportive of each other to complete each ones tasks.

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1. Need to empower juniors more

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1. We should hear properly about the customer expectation and if there is a situation it should be flagged as early as possible.

2. We rarely go beyond customer expectation.

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1.  Knowledge sharing can be better.

2. People are happy to accept changes but it's not with the 100% heart. Initially, the change will be accepted but then slowly the participation in the new thing will go low.

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1. Sometimes it is discussed within the team. Sometimes there weren't any discussions and the change was applied directly.

2. It is very slow and it should go through a select channel which is not reachable for everyone

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1. Would recommend to look back and see whether we have the bandwidth to do it while committing with the customer.

2. Taken first into consideration and companies perspective is taken after.

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1. Customer's perspective is accommodated a bit too much than needed and pushback is not adequate at times, which has a negative knock on effect on the Dev and QA teams. Unfortunately sometimes we see the same mistakes being repeated again and again and this ends up being a negative UGR.

2. Final customer perspective is not visible to an individual's level . Hence cant decide better solution.

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1. May require follow up to get things done.
2. Delegate work.

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1. They will do it, if they get a JIRA for it.
2. Not getting quick actions

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1. Instances of partiality felt
2.

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1.
2.

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1. Can approach anyone for information
2. Aware of the channels to search for information

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1. Learning new things is diificult
2.

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1. Accept the mistake and take it as a learning
2. Proper guidance and support is provided to handle
3. Not sure if adequate support will be provided

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1. Welcomed, Appreciated
2. Considered

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1. Considered
2. Takes time to get past global leadership

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1. Customers are priority
2. Customer feedback is taken positively

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1. Lack of opportunities to participate in organization strategy 2. Org don't consider employees feeling

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1.  Dependent on Clients
2. Is a problem for around 10% of people

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1. Idea rarely comes up
2. Not encouraged enough

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1. Pushback to customer requirement's is not adequate which affects team negatively
2.

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1.
2.

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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1. Junior members needs technical oversight and covering
2. One who is cooperative often have to put extra hours

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1. Sometimes when mistakes happen from our side we hesitate to take its ownership

2. Not everyone in project team have direct contact with customer. Hence difficult to align/understand customer expectation.

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Practice Leads/Managers should recognize and appreciate employees who have received nominations in their team meetings.

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Come up with SOP (Standard Operating Procedure) to handle situation needing negotiations with customer effectively, to create a win-win situation

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

# data[].attributes.headline
ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Support from Leaders in organizing and managing platform/tech events.

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Team Leads, Members to do early callouts when they find challenges in meeting requested timelines

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Equip team members to say "NO" assertively, when they are already packed

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Managers and leads check on employee well-being during their weekly/monthly catch-ups. Inform the HR team if they find any red flags or EWS within the team. Employees should also be open, honest and candid.
Encourage employees to flag concerns and problem solutions affecting their work-life balance.
UGR champs can hold informal check-ins within their teams to check on employee well-being.

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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ONE message for leaders that they might do differently (your best possible idea!)

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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They need to highlight about the push back from the customer to the respective PM/TL

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Individuals - something any or all of us might do differently

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Individuals - something any or all of us might do differently

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Include customers and team members in the daily scrum, story grooming sessions wherever possible. Create opportunity for direct interaction with customer at least once in a week

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Ensure that the process of giving extra hours for junior team members, and separate tickets for lead oversight is followed across the board

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If the work life balance is hampered due to some issues/delays from client side, then its PM's responsibility to push back/set expectations/readjust the timeline.

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Process for handling Pushbacks to Customers especially for requirements that come in the last phases of release.