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Questions/ problems must appear in the road of success. We need to be patient to overcome them with the teams. Leadership is the key of transformation.

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Design more automation in every step of procees to deliver maximum less effort both customer and user

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Keep an open mind and eyes to new technology, and how it might be useful for our business case.

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See trends, technologies from other business to open our minds

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Implement OKR in our digital teams along with KPI for the transition period

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It is a Journey, and Customer is the focal point

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It is a Journey, and Customer is the focal point

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Try to manage upwards and influence peers that digital transformation is a journey, not a one time achievement. It is also a business transformation, because it is not only about the technology. And we should focus first on what customer wants. So other priorities must be adjusted at certain level.

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Learning period must happen during digital transformation. Better outcomes could be driven by trial and error. Repeating steps can be figured out what could be improved and what would be changed in different conditions.

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Do Project mapping to define method, whether would be applied either Waterfall or Agile method

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the organization must set the time dan milestone to do the transformation to know the maximum acceptable tolerance period to cut off the digital transformation. if the implementation of digital transform is failed, organization need to run business continuity plan

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Give reward for those who success in change management (appreciation)

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Give reward for those who success in change management (appreciation)

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May not necessarily be an actual physical change, perhaps more on our MINDSET.

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COVID make people more reliable on technology and willing to experience new things/transform

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At certain point, we need to stop and reflect, looking all the things we've been doing. Did it make impact yet, do the benefits we set at the beginning already achieved. Do the work behaviour already change or do people turn back the the old ways.

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Everything is possible!!!

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Innovative way to use customer data collected by company app to make offers to customers

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Learn new things, apply, try more, using tools of trends, keep updating

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You should have dedicated team to do BPR if you want to make changes to your new process

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Exploring data analytic tool to learn customer habit and characteristic when they use our web or mobile app. Using those data to create customer persona and segmentation. serve them as their persona and segment

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Results are fair when the sampling pool is large enough. So let more people involve in the experiment and experience the changes and success of digital transformation instead of only a small of expertise.

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Transformation or changing of operational from off line to online or digital may cause the chaos of daily activity in our organization. So we can do the pilot project in small area or in one or two maximum branch to do this transformation. If its work we can make it to be standard and make it the policy to whole organization

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To understand Customer Outside Expectation

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To understand Customer Outside Expectation

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Try to understand the customer future needs based on current pain their outside expectation

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Cheering Our Digital Team and communicate on How Our team should contribute to Company & Networks Digital Transformation 

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Cheering Our Digital Team and communicate on How Our team should contribute to Company & Networks Digital Transformation 

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Very interested to know that there are so many different tools for Data Analysis. And for the “Is google fast” exercise, I would now look at things differently.

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everyone has their own KPIs to motivate digital transformation

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Analize our data so we can know what to do or what should we focus for. For example in my company we have an ecommerce website. So we analize the sales data, so we can deep dive what product that we need to promote, or maybe what product should we aside

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keep my team to explore more and help them to see failure is an opportunity to grow

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Think the "Needs of the customer" before think the "Solution"

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Think the "Needs of the customer" before think the "Solution"

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Explorations, experiments, integrate data, utilization,  learn more, adapt more, aplication to the next step

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Develop single data repository to create customer 360 views. Single ID and quality of the data very important to have customer segmentation, behavior analysis, and data modelling

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Digitalization of documents and signature

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It is very obvious that not everyone in the team would adapt “changes” easily. I would encourage a “learning mindset” among the team (including myself). As technology and things are moving so quickly, we may not adapt everything as fast, but we could at least keep learning. Believed that this can help in the transformation.

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You and your top management can camouflage to be the customer that there is no one know you from the head office to do some mystery shopper so you actually feel dan get the pain point from customer side when you do the transaction directly on your own shop

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Create customer persona, do immersion with the customer, and improve feature and UI/UX to enhance customer experience using company apps

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Do RPA for manual and efficiency process

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Having daily catch up before start working

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Having daily catch up before start working

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- short meeting on working days to understand their needs, set targets and solve the problems early

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Conduct an in-depth "jobs to be done" interview

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Conduct an in-depth "jobs to be done" interview

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I will conduct a jobs to be done interview for each of our digital products, to deliver solution that fit with their needs.

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try to break the large project into small and keep make better changes

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Re-look and observe what customer do with our product and create value for that job

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Sensor for temperature, lights, smell, humidity to monitor and give comfort environment in office and shopping malls

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Use the service from trusted advisor company like McKinsey & Company to know the trend

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i want to learn scrum methodology as i saw on spotify video

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Use a robotic / automation tools for the repetitive task so we can assign the resource to another productive task

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Open eye to new tech in the world and analyze it. can we use it to help our company serving customer or not. for now or for the next time.

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I will take a look at some of the technologies that will influence our approach to consumers and how consumers can interact with us. such as by analyzing the arrival of consumers to our website and greeting them personally according to what they need.

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Read the articles/books, listen podcasts related to technology and Digital trend

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Read the articles/books, listen podcasts related to technology and Digital trend

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Get daily updated business trend from online news about hows going on in this business or this sector

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Use Data spy tools already share in class to improved sensing about the market trends and technology

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Give some survey to customer so we know what the exact customer thinks, what customer want and what customer problem

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1. Everyone to add at least 3 cards

2. Add cards under each heading

3. Describe what you will do

4. Give as much detail as possible

5. Watch what other people are doing and upvote if you will do the same