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WellApp texting appt confirmation

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We are going to have a provider trial a "same day only" shift

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Our current efforts to improve access include expanding hours via opening on Saturday and moving providers to a 4/10 schedule, in addition to looking for an RN and additional providers.

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Louis Montano @ CHOICE Health Network - We added six same-day apt slots per provider, which we double-book sick visits.

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We've given providers access to "overbook" their schedules so that they can add visits if they have additional time

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Messenger campaigns through eClinicalWorks for appointment reminders and no show "we missed you would you like to reschedule"

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Paola @Santa Barbara Public Health Department

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Paola @Santa Barbara Public Health Department

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Focused on cleaning panel sizes, strategically managing the schedules, and implemented a scheduling improvement project at one of the locations.

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Demand varies, we need to start looking at trends to identify opportunities for improvement.

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Open from 8 am to 9 pm M-F, Sat from 9 am to 6 pm.

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Flexibility in offering Telehealth to fill a no-show

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It is important to find a balance that works to improve access without adding too much of a burden to our staff

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There a many, many ways to expand access, that are also always changing. For example, telehealth is becoming more and more comfortable for patients as tech literacy grows. Likewise, millennials seem to prefer text so that provides both another challenge and opportunity.

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emessaging through our EMR sessions to relay missed appointments and rescheduling options. updated patient numbers!

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Paola @Santa Barbara County Public Health Department

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Paola @Santa Barbara County Public Health Department

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Access varies based on department/services.

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Always listen to patients, they give you the solutions

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Edith @ Families Together of Orange County

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Edith @ Families Together of Orange County

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We have extended our hours to 8PM instead of 6PM. During clinic hours, we have established specific "buzz words" that will prompt the call center representative to transfer the patient to our nurse instead of scheduling an appointment.

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We have grown our telephone support. When patients call in and their call isn't answered it is now forwarded to a call center.