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Name : Khairul

Age: 22

Program: Economics (School of Business and Economics UPM)

Goals :

Requires access to affordable and reliable tutoring for his brother's subjects.

Prefers flexible learning schedules that fit around his brother's classes.

Seeks interactive and engaging learning sessions to better grasp complex concepts.

Pain Points:

Struggles to find qualified tutors with expertise in niche academic areas.

Experiences challenges in balancing his study schedule with personal commitments.

Finds some educational platforms confusing or lacking personalized learning recommendations.

Tech Proficiency : Unexperienced using Tutor Apps but prefer to use apps but want a simple and user friendly designs

Relevant Patterns of Behavior (His brother):

Rarely uses digital tools such as note-taking apps, online learning platforms, and video conferencing tools.

Prefers bite-sized lessons and the ability to revisit recorded tutoring sessions for better revision.

Values clear communication and concise explanations from tutors.

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Background:
Khairul is a 22-year-old Economics student at UPM’s School of Business and Economics. While managing his busy university schedule, he is willingly to help his younger brother, who struggles with a few of his subjects in school. Khairul’s brother has little experience using digital learning tools and often requires straightforward, engaging explanations to understand challenging concepts.

Steps in the Scenario :

1. Discovering the App:

Khairul learns about YourTutor through a friend and decides to download the app after seeing positive reviews highlighting its simplicity and affordability.

2. Creating an Account:
Upon opening the app, Khairul finds a straightforward sign-up process. The app allows him to set preferences for his brother’s learning needs, such as the subjects required and preferred tutoring times.

3. Searching for Tutors:
Using the app’s search feature, Khairul filters tutors based on expertise in the subjects that his brother wants. The app suggests several qualified tutors.

4. Booking a Session:
Khairul selects a tutor and books a trial session for his brother. The app provides recorded sessions, which appeals to Khairul as his brother can revisit them for revision.

5. Tutoring Session Experience:
During the session, Khairul observes his brother interacting with the tutor. The tutor uses bite-sized explanations and encourages his brother to ask questions, ensuring the session is interactive and engaging.

6. Post-Session Reflection:
Khairul’s brother finds the session enjoyable and feels more confident in tackling the subjects. Khairul appreciates the clear navigation and user-friendly design of the app, making it easy for him to manage upcoming sessions and payments.

Outcomes:

Khairul repeat using the apps for his brother's next session as the apps can save his time as a student and easy for him to help his brother find a tutor.