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From the topic Process and Counselling, i have learnt that counselling involves a structured process that follows a systematic sequence that includes attending, rapport, listening, understanding, problem solving, decision making, action, and termination. There are 5 factors that influence the process which are structure, initiative, physical setting, client qualities, and counselor qualities. I have also learnt that problem solving in counselling is approached through 5 models, each offering a distinct framework for understanding and addressing issues.

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Based on this week's topic (Process and Skills), I got to learn about the process of counselling which involves the opening phase, the middle phase and the ending phase. From the simulation video, it emphasised the initial phase of counselling which focused on rapport building. In this stage, it is very crucial for the counsellor to have good attending skills (verbal and nonverbal communication) as it will help the client to be more comfortable and encourage them to open up more. Other than that, I also got to learn about the factors affecting the counselling process which includes structure, initiative, physical setting, client qualities, and counsellor qualities.

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According to the “Simulation Scenario – Orientating a Client at the First Appointment” video, the counsellor need to introduce themselves and stated that they are the authorised counsellor. The counsellor need to provide a comfortable space and condition to the client, Jasmine while asking her to sit comfortably and be comfortable in the new environment which the room that the client never been before. The counsellor tried to read the body language that show the emotion of the client, while asking that it would be tough situation that the client need to be there. The counsellor are asking useful questions to the client. I can see that there are relationship building in the conversation between the counsellor and client since the client are welcomed there for the counselling session, counsellor help to relieve tensions and invite open communication such as trying to make the client’s talk. The counsellor also have a helper mindset which she have the eye contact, smile with the client and paying more attention to the client such as asking how she come there and whatsoever. Basically, in the first appointment, the counsellor and the client does not talk about the issue but they are just trying to comfortable, which is the relationship building to make the client trust in the counsellor, which help in next counselling's session.

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Bases on the stimulation video, first and most crucial stage is establishing a relationship between counselor and client. A good relationship may build trust among the client and couselor and client will be more open up. Moreover, counselor should make a comfortable environment for the clients. So they feel safe to share their issues. Counselor are encourage to ask consent from the client so client feel some control on the situation. The counselor in this video implemented 'SOLER'. She faced the client squarely with open posture and lean forward on some occasion. Throughout the session, she maintained eye contact and remain relax. Its effective to ask open ended questions as it would make the client to elaborate more on the matters. Lastly, on the first session, there is no need to explore the issue yet. The main purpose it to make the client comfortable and build trust.

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Based on the video, it emphasized the crucial role of a counsellor in creating a conducive and nurturing environment for clients during their first session. The counselor's actions in familiarizing the client with the room and providing reassurance demonstrate a keen understanding of the client's requirements and a dedication to building a strong rapport. This reflection underscores the importance of qualities such as empathy, patience, and adaptability in ensuring a positive therapeutic encounter for the client. It also highlights the counselor's responsibility in setting up a secure and inviting space where clients can express themselves freely and feel supported. Overall, the video emphasizes the significance of the first counselling session in establishing a foundation for a successful therapeutic relationship between the client and the counsellor.

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Refer to the video given it’s very important for the first session with a counselor to creating a safe and supportive environment for the client. Establishing a positive and trusting relationship is essential. The counselor should create a welcoming atmosphere to help the client feel comfortable sharing their thoughts and feelings. Demonstrating empathy, warmth, and genuine interest can contribute to building rapport. The first session often involves an assessment to gather more information about the client's background, history, and current concerns. The counselor may ask open-ended questions to encourage the client to share their story and articulate their goals for counselling.

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Based on the simulation scenario- orienting a client at the first appointment video, I learned that building a good relationship between the counsellor and the client will make the counselling process easier. Based on the video, I saw that the counsellor helped her client feel at ease by providing a pleasant setting. It is critical for the client to feel at ease and protected to be able to open up to the counselor about her concerns. Moreover, the counsellor also implemented the SOLER method. She faced the client squarely with an open posture and occasionally leaning forward. She also maintained a good eye contact and was relax througout the session. the most crucial element on that video is, the counsellor did not dive into the issue of the client but instead established a nice rapport

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NUR DAYANA BALQIS BINTI MAZLI - (216267)

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NUR DAYANA BALQIS BINTI MAZLI - (216267)

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Based on the conversation between Jazzmin and her counselor, there are a few important things I got from their conversation:

A situation where Jazzmin is feeling anxious and uncomfortable. This is evident from his initial reluctance to enter the counseling room and his need for a pillow to feel more comfortable.

Counselors are empathetic and supportive. He understood Jazzmin's anxiety and took steps to make her feel more comfortable, such as giving her a pillow and suggesting they keep the first session short. Jazzmin took steps to overcome her anxiety. She agreed to see a counselor and actively tried to make herself more comfortable in the counseling environment. It is normal to feel anxious about counseling. Many people feel nervous or uncomfortable when they first begin counseling. It takes time to adjust to a new environment and feel comfortable talking about personal issues. Counseling can help people who struggle with anxiety or other mental health problems. Counselors can provide support, guidance, and coping strategies to help people manage their symptoms and improve their quality of life. Overall, the conversation between Jazzmin and her counselor highlighted the importance of seeking professional help for mental health problems. With the right support, Jasmine can learn to manage her anxiety and lead a fulfilling life.

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Based on the video, I noticed that the counsellor focused on establishing rapport and creating a safe space for the client. This shows that the counsellor wants to build trust and a positive connection with the client. This also means that the counselling process is still at the opening phase where the formation of a therapeutic relationship happened. By watching this video and reflecting back on what I've studied this week, the opening phase is a pivotal moment to allow the client to share their concerns openly. Counsellor also needs to understand the client's perspective by active listening and feeling empathic towards the client. Additionally, counsellor must ask open-ended questions to the client so that it can help the client to talk more about themselves.

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Kamilia Izzati binti Mohd Rathuan (215375)

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Kamilia Izzati binti Mohd Rathuan (215375)

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Based on the video, it is important for a counselor to build rapport with their client. Making sure that they are comfortable in every possible way. Finding a quiet and private room to discuss, then sitting a position that makes the client feels at ease. A first session with a counselor can be nerve wrecking for some, which is why it is important to make the client feel safe with us. Then comes the structuring. The counselor tells the client what they can expect in upcoming sessions. After that, the counselor slowly gets to know her client, to better know how to proceed in later sessions

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Based on the video, it is important for a counsellor to attend the client properly because the client might feel nervous for their first time. I could see that the counsellor is good at attending the client as she ask questions because the client seems like not a person that talk much. The counsellor also ask client to choose where she feels comfortable to sit & counsellor let client choose where she wants her to sit. From there I can see that the counsellor is sensitive with the behaviour of the client because she looked at every movement of the client. Besides that, the counsellor also use some non verbal techniques (SOLER) - squarely face the client, open posture, lean in occasion, eye contact, relax & natural behaviour in order to make the client do not feel any pressure in the room. Counsellor can ask open ended question in order to build relationship with client. From the video, I can conclude that rapport building with client is important to make client comfortable and more open to share their personal problems. In the end of the video, I see that the client started to make an eye contact with the counsellor and looks like she is ready to share her problems.

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This video depicts a scene with a client and a counsellor meeting.

I can read a variety of circumstances from clients. Among them are:

->the client appears irritable, restless, and concerned about her difficulties.

->At first, the customer does not speak, but after being confronted appropriately, she begins to speak even a single word.

->The client makes self-comforting movements, such as placing a pillow on her tummy and holding it.

->The client is afraid to confront the counsellor.

The counsellor gradually reads and comprehends the client's condition based on the client's behaviour. The counselor's responsibilities include the following:

->Welcoming the client and showing her to a room that is more comfortable for both of them.

->The counsellor hands the client a glass of water to demonstrate respect and ease their anxiety.

->The counselor introduces a topic of discussion that may pique the client's interest so they can converse and share anecdotes.

->The counselor commends the client and clarifies that seeing her was the right decision. In order to give the client confidence and prepare her for the next counselling session, this is done.

Overall, the counsellor should play a vital part in helping the client comprehend his or her position and feelings. For example, being sympathetic to the client's situation to have a thorough understanding of them. Furthermore, the counsellor must provide appropriate facilities to the client in order to assure the client's comfort during the counselling session.

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based on the video, In order to build a foundation of trust and understanding, orienting a client like Jazzmin during the first counselling session is essential . It include outlining the steps involved in counselling, maintaining confidentiality, and outlining the responsibilities of the client and counsellor. Encouraging open communication and participation throughout the therapy process is made possible by establishing clear expectations. Along with ensuring the client feels at ease and knowledgeable as they begin their counselling experience, it's also an opportunity to address any worries the client may have.

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Based on the video, I’ve learnt about how a counsellor should approach the client in the right way so that the client would feel comfortable. Not only that, a good relationship between counsellor and client can help in building trust between them. A comfortable place is very important in order to make the client to feel good whenever they came for counselling section. Providing comfortable place is also important because it gives space for the client to share their issues. Adding on, client will feel safe too. The counsellor also support and reassurance, emphasising that it's okay to feel a bit overwhelmed at first, and that things will get better with time.

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215916 - MUHAMMAD NURRAMMADHANY BIN MOHD RUZI

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215916 - MUHAMMAD NURRAMMADHANY BIN MOHD RUZI

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Based from the simulation video, the video shows that it is crucial for Counselor to start on introducing herself to the client. During this stage, it’s critical for counselor to build relationship with her client due to in order to gain trust, Counselor need to build a strong and positive relationship with the client. In the video, the Counselor has a very good attending skills by not pressurize her client and asking her client everytime she wants to make sure her client is comfortable and could make herself feel like home, this would be classify as comfortable assertiveness. The counselor also apply the the Egan (1988) theory which is SOLER by Squarely face the client, Open posture, Lean in occasion, Eye Contact and Relax with natural behavior. The Counselor shows her professionalism during attending the client at the initial phase. Thus, it can lead to the client feeling comfortable and trust her to open up about her issues. After some time of building relationship and welcoming the client, the Counselor starts to structure few information about the session to the client. It is important to highlight that the counselor also applies the Gladding (2012) factors that influence the counseling process which are Structure, Initiative, Physical Setting, Client Qualities and Counselor Qualities. The Counselor had already structure the client about the session at the near end of the video, while the Counselor initiate the session by introducing herself and welcoming the client, which refers to Initiative. The third one which is Physical Setting, the Counselor ensure that the client feels comfortable by asking the client how she would like to sit, to be, and many more. Next, the Client Qualities shows a positive qualities by showing response to the Counselor. Lastly, the counselor qualities is top notch, due to she knows what she had to do, and she applies all the theory that she learned during the initial phase of the session.

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In the video, they likely discuss how counselors can create a welcoming environment for clients during their first counseling session. They may cover topics such as explaining the counseling process, discussing confidentiality, and addressing any questions or concerns the client may have. It's important for counselors to establish rapport and ensure that clients feel comfortable and informed from the start.

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I discovered from the stimulation video that it is critical for a counsellor to introduce themselves before starts the counselling session. Following that, establishing a positive and understanding relationship between client and counsellor is essential in a counselling session. A counsellor can gain a client's trust by developing a positive relationship. During the initial phase, the Counsellor demonstrates professionalism by attending to the client. The counsellor displayed attending skills through verbal and nonverbal communication. This is because it helps the client feel more at ease and allows them to open up and share their thoughts. As a whole, the video highlights the crucial role of the initial counselling session in laying the foundation for an effective relationship among the client and the counsellor.

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Based on the simulation video that I have watched, I can understand the basic measures taken before a counselling session starts. Firstly is the introduction between the client and the counselor. The counselor will provide the client with ample information regarding the sessions which we call structuring. Then, counselor also need to make sure the client feel welcomed and safe in the space provided since they will be holding their counseling sessions there. Give client comfort and do not make them feel pressured to talk about their problems when they are not ready. Be flexible about the session accordingly. This way, clients are more well-acquainted with the environment of the counselling room and would be able to convey their feelings and be open to help easier.

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 MUHAMMAD ASHRYL HAQIEM BIN 'AINUDDIN (215738)

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 MUHAMMAD ASHRYL HAQIEM BIN 'AINUDDIN (215738)

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Based on the video i know that relationship development is a key focus of the first session. Build relationship, give the client your full attention, and acknowledge their emotions. Provide a thorough introduction to the counselling process at the same time, outlining session structure, confidentiality, and client engagement. This double emphasis guarantees that the client is well informed and at ease while also nurture a supportive environment.

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Based on the stimulation Scenario video, the counselor initiates the relationship by introducing herself, setting a warm and welcoming tone. In this stage, it is crucial for the counselor to use good attending skills, since the client are passive person counselor has invites open communication to the client. The counselor also inviting the client to the private room, to ensure the client feels safe and comfortable. Moreover, she has use things inside the room, to paraphrase the client feels. I see the verbal communication skill used. Counselor emphasizes the important of confidentiality, assuring the client that what is shared in sessions will be kept confidential within legal and ethical bounds. In the first session they are not talking about the issue but the counselor tries to build relationship so the client feels comfortable. According to the topic process and skills, it is related with video given. Which the process involves opening phases, the middle phases and the ending phases. In the video, the counselor and client more to building relationship since that was the first appointment for Jasmine.

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Based regarding how the counsellor interacted with the client on the first meeting, I observed them developing a really nice relationship during the counselling session. I watched the counsellor put the client at ease by providing a pleasant environment. In my opinion, it is important for the client to feel at ease and safe enough to discuss their issue. The counsellor also demonstrates the SOLER approach in action. As evidence, she addressed the client firmly, with an open stance and a forward lean. During the counselling session, she also made eye contact and relaxed. The most important aspect is that the counsellor did not dive into the client's issue but instead established a wonderful connection in the video.

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From watching a video where a counselor meets a client for the first time, I learned that it's super important for them to be friends before diving into serious talk. The counselor made the room comfy and nice, so the client felt safe. Feeling safe is a big deal because it helps the person share their feelings. The counselor also did this thing called SOLER. She sat facing the client, leaned in a bit, looked into their eyes, and stayed chill. This made the client more comfortable. What I found most cool was that the counselor didn't rush into talking about the client's problems. Instead, they took time to be friendly first. This video taught me that being buddies and making someone feel comfy is the key to good counseling.

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NUR A'INA ZULAIKHA BINTI ZULKIBLI (214370)

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NUR A'INA ZULAIKHA BINTI ZULKIBLI (214370)

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Based on the simulation video, I learned that having a first meeting with the client is not a straightway to figure out ways to manage their issues. It is about the structuring process which involves building a good relationship with the client so that the client will feel comfortable with the counselor to share everything during the next sessions. I also noticed that the counselor implemented the SOLER method which are squarely facing the client, having an open posture during the session, leaning on an occasion, having eye contact with the client, and also being relaxed and having natural behavior. From that, the client will feel comfortable during the session and not felt alone in expressing her feelings. Other than that, the counselor also has an empathy feeling to understand their client's condition and always confronts her to always be open during the session.

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Based on the given video, I was able to learn how the counselor gets to know the client at the first meeting, which is by creating a pleasant and comfortable atmosphere before the first counseling session. Make an introduction, talk about confidentiality, and use open-ended questions to encourage client to share their goals and concerns. Establishing rapport is crucial, and attending skills in counseling refer to non-verbal behaviors that demonstrate active and focused listening. This includes maintaining eye contact, using open and inviting body language, nodding to show understanding, and providing verbal affirmations. These skills help client feel heard and supported during the counseling process. Active listening can help the counselor understand the client’s needs and goals.

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From the simulation videos, I learned that an initial meeting with a client is not the right way to find a solution to a problem. It's about the structuring process, which involves building a good relationship with the client so that the client feels comfortable telling the counselor everything in the subsequent session. I also noticed that the counselor implemented the SOLER approach, which involves facing the client directly, maintaining an open posture during the session, taking chances, making eye contact with the client, and relaxing and exhibiting natural behavior. This allows clients to feel comfortable during therapy and not feel alone when expressing their feelings. Additionally, the counselor is compassionate and understands the client's condition and always encourages her to keep an open mind during the consultation.

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From what I can see based on the video is that it is important for a counsellor to build a good rapport with their client. The client in the video looks like she is going through a lot and it is hard for her to open up her problem. So, the counselor needs to interact skillfully with the client so that she trusts her and will open up to the counsellor about her problem so that they can find ways to solve it.  It is a hard decision to make in order to come and see a counselor but the client decide to come, so the counsellor need to make sure the client feel comfortable with her surrounding and she also ask her client to find a comfortable place for her to sit, give her drinks and ask her to be used to the surroundings. this will help the client feel comfortable and build trust towards the counsellor.

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Based on the video, show that the counselor makes sure the client can adjust well in the room before the session starts. The client seemed anxious before and when getting in the room. So that the counselor gave the client time to make herself comfortable to be in the room. It shows that the counselor understands the client's situation. The counselor also being supportive of the client and the client is good at attending to the client. The counselor also tries to build a relationship with the client, by asking questions and she tries to make the client talk by asking questions. Overall, what I learned is to be a counselor, many skills that we need to have to make sure our clients feel more comfortable and be able to build trust and good relationships between the counselor and client.

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From what I understand based on the video is that the counselor making sure her client is comfortable enough so she could adjust well to the counselor and the counselling session. She also kept asking if she comfortable so her client is comfortable to open up to her and she also let her client do things that could comfort her client. She also potrays gentleness towards her client so there is no sense of judging or tense situations for the client. What I could learn from this is that we should be gentle with our client and making sure our client is comfortable with us so they could tell their problems to us comfortably and fully trust us as a counselor.

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Based on the simulation video, what I have learned is about how a counsellor approaches their client in the right way. From this way, a good relationship between the counsellor and the client can be built well. A counsellor needs to introduce themselves first before starting the counseling session. This will not only make the client feel comfortable but they will also feel that the counsellor is a good and trustworthy person. Not only that, a counsellors also need to treat their clients well such as asking their clients if there is a place to hold a counseling session that gives them comfort or vice versa. This is one of the important questions because the preparation of a good place will give a positive effect and aura to the client. They will also make it easier for us to help them. Through the video as well, counsellors also demonstrate attending skills through communication whether the communication is verbal or otherwise. In this way, we can see that the client is very comfortable and they can tell stories or share the problems they face. Furthermore, it is also very important for a counsellor to make eye contact with their client while giving a smile and trying to understand the client. This is because it makes the client more open to telling stories. In a nutshell, I found that the video shows the important roles that a counsellor needs to have in starting an effective counseling session with the client.

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211477 - NUR AZRA AQILAH BINTI MOHD RAZALI

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211477 - NUR AZRA AQILAH BINTI MOHD RAZALI

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Based on the simulation video, it shows that building a relationship with the client is a crucial step in the counseling process. The counselors use a variety of techniques in order to make her clients feel more comfortable with her. For instance, the counselor allows the client to decide her preferred place to sit and speaks to her in a gentle manner. This type of scenario can also demonstrate the counselor's expertise in responding in accordance with the conditions and client behavior. Relationship building is an important phase because it will determine whether or not the client continues in the counseling session; the client will continue, which is when the client feels comfortable and will begin to trust their counselor in sharing their problems. Therefore, the most important skills that counselors must possess in order to make their clients feel comfortable during the session and the next stage in the counseling process is rapport building.

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Based on the video given, the reflection that we can get from the video is that it is important to make the client trust and feel comfortable with the councilor in the first meeting. The councilor build the trust and comfortable situation by constantly asking the client what does she wants each time. From the first encounter, she patiently tells where her room is with clear direction to give trustworthy feeling to the client. Then during the session she always ask the client even when the client feels reluctant to answer. The session ends with the client feeling more comfortable than before going to the session.

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SEK FADZLIE AZZURY BIN SEK MOHD FADZIL - (216884)

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SEK FADZLIE AZZURY BIN SEK MOHD FADZIL - (216884)

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Based on the simulation video, I was able to learn something about counselling processes from the interaction between Jasmine and her counsellor. To get started, I understood that before beginning a session, we need to ensure that we are in a therapeutic condition, which is why the counsellor portrayed in the video where she asked Jasmine if she would want to go in a more private room. Aside from that, the counsellor must also be welcoming to the client in order to ensure that the client feels comfortable, as seen in the video, where the counsellor allows her client to get comfortable by asking open-ended questions. Eventually, the client will be able to instantly tell more about herself as the environment becomes more comfortable proving that the counsellor is building a good rapport.

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NURUL NUR SHAZWANA BINTI ABDUL MURAD - 216695

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NURUL NUR SHAZWANA BINTI ABDUL MURAD - 216695

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Based on the video, I learned how a counselor builds rapport between her and the client. It is essential to make sure that the client does not feel uncomfortable during his first session. The counselor must have a positive working relationship with the client in order to make it easier for them to tell their story. In addition, the counselor must find out what his client's background is when they first meet instead of immediately solving this problem. I'm also able to see the counselor apply SOLER in this video. The counselor's face is directly toward the client with an open expression, leaning in occasionally. The counselor, too, had not forgotten to keep an eye on the client and stay relaxed through the rest of the session.

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NURUL HUMAIRAH BINTI MOHD ZOHIR (216674)

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NURUL HUMAIRAH BINTI MOHD ZOHIR (216674)

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Based on the video, we can see that the counsellor is trying to ensure her client to comfortable enough with the counsellor and counselling session as well. The client also seen refuse to open up her problem to the counsellor that's lead for the counsellor to interact skillfully to gain the client's trust. It's hard to the counsellor find a solution for their client's problem if they refuse to share the problem. It's take a proper way for the counsellor to ensure that their client feel open up and comfortable with the counselling session. This shows that building rapport between the counsellor and client is important in having good counselling session.

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211786- NURUL SHAHIDATUL FATHIHAH BT SUMAIDI

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211786- NURUL SHAHIDATUL FATHIHAH BT SUMAIDI

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Based on the simulation video we can see how it is important for the counsellor to approach client according to a proper counselling process to ensure the smoothness of the session. First they need to attend the client with a good energy and invite the client to talk. As seen on the video, at first the client seem so nervous and scared with her surrounding that is unfamiliar to her but due to the counsellor effort and ability that welcome and attend the client she start to become more loose and comfortable. It is clear that the counsellor try to apply both a verbal and non verbal (SOLER) gesture such as asking a permission where to sit, give freedom for client to choose where to look and hold things, it definitely help the client to trust her more and feel more comfortable there. Attending skills is important for a counsellor as it can help establish a relationship building between them and client especially on the first session. A good rapport building will help client gaining trust and become more comfortable and transparent to share any of their concern and problem with the counsellor.

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Based on the video that I just watched, I see the situation which is between a counsellor and a passive client who is looking to start a counselling session as a first timer. From there, I could see on how a counsellor tries to tackle on a client which is struggling with mental health issues to start a conversation with her. From the conversation there, I can see that it is very important to start building a relationship and make your client felt like home in every single counselling session. This phase seems like a vital phase which would ensure the entire counselling session ended in a success. In the video it was shown making our client safe and comfortable was a priority for an example like the counsellor asking her client to choose where she should be seated to make sure both are in a good position to start a counselling session. Therefore, the video shows that rapport building is needed in a counselling session to ensure that the client was not in a bad place and was comfortable during the session.

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Based on the video, it is crucial to have effective communication techniques between the counselor and the client. The counselor introduced themselves first and ensured that the client was comfortable. They also made sure the environment was more private, secure, and therapeutic to make the client feel at ease to start the conversation. In the beginning' phase, the counselor built a good rapport with the client by not directly addressing the related issues and establishing trust so that the client would be more open to discussion.

Initially, the client found it challenging to share their issues with the counselor, but over time, they became more comfortable opening up. Additionally, the counselor employed the SOLER technique, sitting face-to-face according to the client's comfort, using appropriate body language, ensuring eye contact, and speaking calmly with the client. Therefore, it is crucial for counselors to establish a strong relationship and trust, especially at the beginning of counseling sessions, so that clients are more willing and open to discussing their issues in subsequent sessions.

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This video depicts a simulated counselling session between a counsellor and a client. The counsellor begins by introducing herself and clarifying the purpose and process of counselling. She actively listens to the client's expectations and goals, discussing confidentiality and boundaries, and addressing any concerns or questions. The counselor also assesses the client's level of distress and potential risk, offering resources or referrals as needed. Together, they collaboratively create an agenda for the current and future sessions, regularly checking in with the client to ensure their satisfaction. At the end, the counsellor provides feedback, recaps the key points, and informs the client about the next session and any necessary preparations. The counsellor expresses gratitude for the client's participation and trust, and encourages them to provide feedback.

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Based on the simulated scenario, I can draw the conclusion that the counsellor made the counselling process simpler by using the appropriate techniques, as seen in the interactions between Jasmine and her counsellor. First things first, The counsellor in the video asked Jasmine if she would want to meet in a more secluded room at the start of the session to make sure they were in a therapeutic setting. In addition, the counsellor also greet the client which is Jasmine warmly to make sure they are comfortable and ask open-ended questions.

Instead of pressuring the client to start a conversation, the counsellor asked how long the client would want to have a counselling session with her, and she only wanted to talk for 15 minutes.Basically, the counsellor tries to establish a good connection with the client Jasmine in this case in order to ensure that the client feels at ease and to foster a relationship of trust.Additionally, the counsellor used the "SOLER" technique. She held herself directly in front of the client, occasionally bending forward.She remained calm and made eye contact the entire session.

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MUHAMMAD HAFIZUDDIN BIN KHAIRUL NIZAR - 215786

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MUHAMMAD HAFIZUDDIN BIN KHAIRUL NIZAR - 215786

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What I got from the video I saw, first the counselor tried to ask the client where the counselor could sit to calm the client and continue to introduce himself as a counselor to give knowledge to the client. Next, she tries to explain a little bit what counseling is to the client so that the client will understand why she is at the counseling session. The counselor has also created a comfortable environment so that the client will be more open to tell everything and create a therapeutic atmosphere. It is also important for the counselor to set the direction of this session so that in the middle and end of the counseling session it will not go astray and a good relationship will arise between the client and the counselor.

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Based on the simulation video, I learnt that the first appointment with the client is an important and crucial part in a counseling session. During the first stage of counseling, building rapport take part. In order to have a good building relationship session, the counselor need to ensure that the client is comfortable with the current environment. The counselor should also need to be alert with the client’s body language so that the counselor knows about how the client’s feel, and to open up any question. The questions that are been asked should be open ended question so that the client can answer it frwely without any limitation. Basically, the first session is all about building relationship between the counselor and client, as well as setting expectation onto the counselling session.

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213416 - ARIF HAFI BIN MOHAMAD KHAIRUDIN

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213416 - ARIF HAFI BIN MOHAMAD KHAIRUDIN

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Based on the the Simulation Scenario - Orientating a Client at the First Appointment shows that a Counsellor having to orientate her client by starting to comfort the client using one of 6 counselling therapy methods.There are many different approaches to counselling, each with its own unique set of techniques and strategies.Based on the video the client is having anxiety disorders.Trauma models emphasise that traumatic experiences are more common and more significant in terms of aetiology than has often been thought in people diagnosed with mental disorders. Such models have their roots in some psychoanalytic approaches, notably Sigmund Freud's early ideas on childhood sexual abuse and hysteria,Pierre Janet's work on dissociation, and John Bowlby's attachment theory. There is significant research supporting the linkage between early experiences of chronic maltreatment and severe neglect and later psychological problems.The counsellor uses Cognitive behavioural therapy in which a talking therapy that can help the client manage her problems by changing the way the client think and behave. It's most commonly used to treat anxiety and depression, but can be useful for other mental and physical health problems.

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Based on simulation video, Jazzmin's manner of guiding the client into the room and helping them to choose their sitting arrangement demonstrates a client-centered and empowering approach in this counselling scenario. This not only gives the customer more power, but it also opens up channels for first interaction, establishing a conducive environment for trust-building. Furthermore, Jazzmin's identification of potential client apprehension about the agency's name and the issues presented demonstrates an advanced awareness of the difficulties clients may experience. The therapist's helpful and comforting attitude is consistent with ethical considerations in developing a healthy therapeutic relationship. Overall, the observed session exhibits a deliberate combination of environmental awareness and compassionate communication.

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The video indicates that a counselor should establish a rapport with their client. By offering complete comfort for them in all respects. Establish a private, quiet space for the discussion, then take a seat where the client is comfortable. Making the client feel safe with us is crucial since, for some people, their first session with a counselor can be extremely stressful. The structuring follows. The client is informed by the counselor of what to expect in the next sessions. Following that, the therapist gradually learns to know her client in order to better plan how to continue in subsequent sessions.

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Based on the video, the counsellor prioritises building a strong connection by ensuring the client's comfort and creating a safe space. They discuss what to expect in future sessions and gradually get to know the client for more effective support. For example, Jazzmin felt anxious during her counselling session, but the counsellor's empathy and support, along with Jazzmin's efforts to overcome her discomfort, were highlighted. The conversation emphasised the normalcy of feeling nervous about counselling and the potential benefits it offers for managing mental health issues. Seeking professional help is crucial, and with support, Jazzmin can learn to manage anxiety and improve her quality of life.

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NUR AIN HIDAYAH BINTI MOHAMAD SALEH (216138)

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NUR AIN HIDAYAH BINTI MOHAMAD SALEH (216138)

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According to simulation scenario and topic that i had learn in class before, they shows the some skills and process that they had to go thru during counseling. In the video, i can see that the scenario was made in the beginning stage of counselling process. In this beginning stage, counsellor play a main role to help their client to be comfortable. In the video, counsellor started to approach her client nicely by seating beside her and explaining places for counselling will be held. The counsellor also didn’t for get to ask her client permission to take an action to make sure her client felt more save and comfortable. The counsellor also encouraging their client to come to next session by praise her client because she’s able to come and give cooperation for the first time session. In those video, counsellor try to create a relationship with the client, being a great listener and welcoming her client very well. For helping a client to solve their issue by finding the main reason, this beginning stage are very important to gain trust and great relationships with the client. Every step in counselling process is important to gain the goal that had been setting.

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MUHAMAD ASWADBIN MOHD ZAREMDEEN (215622)

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MUHAMAD ASWADBIN MOHD ZAREMDEEN (215622)

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based on the video, building relationship is the most important key in the first session build. the counsellor gave full attention to Jasmine and acknowledge her through out the sessions.  during the introductions, the counsellor studies jasmine's emotion and try to know her more. With thorough introduction, the process became more structure and confidentality.

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212286 -  NOR KHAIRINA AMIRA BINTI MOHD YUSOF

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212286 -  NOR KHAIRINA AMIRA BINTI MOHD YUSOF

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The video shows how the counselor helps her anxious client relax on their first session by asking her to sit where she's comfortable and to look around to get familiar with the place where they are going to have their session. It shows that the counselor is being supportive and wants to show her client that she is here to help. The counselor is building rapport with her client through small talk and giving her a drink. The counselor asks her client to sit in a place where she is comfortable. When the clients are comfortable, it helps them to relax. It is crucial in counseling to get the client to trust the counselor. Counselors must get the client's trust for them to share and open up to the counselor.

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216615 / NURUL AIN NABILA BINTI AHMAD HAFIZ

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216615 / NURUL AIN NABILA BINTI AHMAD HAFIZ

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The video showed how important a counselor is in making someone feel comfortable during their first therapy session. The counselor did things like showing the person around the room and making them feel safe. This shows that the counselor understands what the person needs and wants to build a good relationship with them. The video also talked about how the counselor has to have qualities like being understanding, patient, and able to change their approach. It's important for the counselor to create a place where the person feels safe and can talk freely. The video says that the first therapy session is really important because it sets the foundation for a good relationship between the person and the counselor.

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The first and most important step, according to the stimulating video, is for the counsellor and client to build a relationship.The counsellor showed a deep awareness of the client's needs and a commitment to developing a solid connection by taking the time to acquaint the client with the space and offer confidence. In addition, the counsellor uses nonverbal strategies (SOLER) such as facing the client directly, maintaining an open posture, leaning slightly when necessary, maintaining eye contact, being relaxed, and exhibiting natural conduct to help the client feel at ease. A counsellor might establish a rapport with a client by posing open-ended questions. During counselling, these abilities support and listen to the client. Counsellors who actively listen to their clients can better comprehend their needs and objectives.

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I discovered that the counselling process will be facilitated if the client and therapist have a positive relationship, based on the simulation scenario-orienting a client at the first appointment video. I could see from the video that the therapist created a comfortable environment to make her client feel at ease. For the client to be able to open up to the counsellor about her issues, she must feel secure and at peace. Additionally, the counsellor used the SOLER approach. She held an open posture, occasionally bending forward, as she confronted the client directly. She was very relaxed and made wonderful eye contact the entire time. The most important thing to note about the video is that the counsellor built a good connection with the client instead than getting right into the client's problem.

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KHAIRUL KHALILAH BINTI KHASBULLAH (215387)

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KHAIRUL KHALILAH BINTI KHASBULLAH (215387)

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According to the simulation video, it is critical for the Counsellor to begin by introducing herself to the client. During this stage, it is crucial for the counsellor to build a strong and good relationship with the client because in order to gain trust, the counsellor must build a strong and positive relationship with the client.

In the video, the Counsellor demonstrates excellent attendance skills by not pressurising her client and asking her client every time she wants to ensure her client's comfort and ability to make herself feel at ease; this is referred to as comfortable assertiveness. The counsellor also employs the Egan (1988) theory, which is SOLER, by facing the client squarely, maintaining an open stance, leaning in on occasion, maintaining eye contact, and relaxing with natural behaviour. During the early phase, the Counsellor demonstrates her professionalism by attending to the client. As a result, the client may feel more at ease and trusting to open up about her concerns.

After some time of creating relationships and welcome the client, the Counsellor begins to structure a few details about the session for the client. It is vital to note that the counsellor also employs the Gladding (2012) aspects that influence the counselling process, which are Structure, Initiative, Physical Setting, Client Qualities, and Counsellor Qualities. The Counsellor had already structured the session for the client near the end of the film, but the Counsellor initiated the session by introducing herself and welcoming the client, which alludes to Initiative.

Furthermore is Physical Setting, in which the Counsellor ensures that the client feels comfortable by asking her how she would like to sit, be, and so on. Following that, the Client traits demonstrates positive traits by responding to the Counsellor. Finally, the counselor's qualities are excellent since she understands what she needs to accomplish and implements all of the theory that she learned during the beginning phase of the session.

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Based on the video that I've watched, it is important for counselor to build a good relationship with client. It is because, not everyone will be comfortable to talk about the problems or issues they face with strangers or new people. It is the counsellor’s responsibility to provide a safe, confidential environment, and to offer empathy, understanding and respect.

The counsellor’s tone of voice, and the words they choose to greet the client with, will also affect the relationship. Offering the client enough time to collect thoughts and express concerns and difficulties will encourage the client to relax and talk freely. Allowing sufficient delay in responding also gives the client more opportunity to open up further.

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Based on the simulation scenario video, I have learned that counselling sessions require skills and structure to be able to persuade the anxious client. The five stages in counselling are relationship building, assessment, goal setting, interventions, and termination. it is important because it helps to create a foundation of trust and understanding between the counsellor and the client. In the first stage, attending and observing are the most important skills to understand and reach the client's thoughts better. Plus, eye contact and body language also become a main point for counsellor to show that clients can trust them. There are eight terms and behaviors needed in counselling which are attending skills, rapport, listening skills, understanding, problem-solving, decision-making, action, and termination.

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Based on the simulation video, it can be seen that the counsellor tried to make the client feel comfortable by letting the client choose on where and how she wants to sit. The counsellor also lead the client to the room. The counsellor was not trying to rush the client to tell about the problems she is facing, instead she let the client adapt to the environment first and make sure the client feels comfortable. In the video, we can see that the counsellor was using SOLER while interacting with the client which are sit facing the client, open posture, maintaining eye contact and relax while listening to the client.

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Based on the simulation video, the key emphasis is on establishing a strong and trusting relationship between the counselor and the client during the initial session. The foundational step involves creating a comfortable environment where the client feels safe to share their concerns. Consent is encouraged to empower the client and provide a sense of control. The implementation of the SOLER method, including facing the client squarely, maintaining open posture, leaning forward occasionally, sustaining eye contact, and remaining relaxed, contributes to building rapport. Notably, the counselors prioritize creating a positive atmosphere over delving into the client's issues in the first session, aiming to make the client comfortable and establish trust as the primary objectives.