# data[].attributes.body
I handled the daily task of posting videos or photos on the company’s social media platforms like Facebook, Instagram, and TikTok. I chose suitable content and made sure each post was clear and attractive.

Besides that, I also learned how to serve walk-in customers who came to ask about Umrah packages. I greeted them, gave basic information, and helped them understand the services offered. It was a good experience to improve my communication and customer service skills.

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I began the day by managing the daily posting on the company’s social media platforms. I also submitted an updated task report to HQ. Additionally, I stapled flyers to be distributed in preparation for upcoming promotions and events.

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On the first day of my internship, Mrs. Fatini provided a comprehensive introduction to the rules and regulations of Harmony Excellence Holidays. She explained the company’s code of conduct, workplace etiquette, and the expectations set for interns and employees, ensuring that we understand the professional environment and culture within the organization.

She also gave a detailed overview of the travel packages offered by the company, especially those related to Umrah pilgrimages. This included an explanation of the different types of packages, pricing, accommodations, and the services provided to customers. She highlighted the unique features of each package, such as hotel categories, flight arrangements (mainly with Emirates), and meal plans.

In addition, I had the opportunity to learn the overall structure and process (flow) of how a package is managed—from client registration and briefing sessions to departure, arrival in Saudi Arabia, and the full itinerary during the pilgrimage. This included a day-to-day schedule of activities, religious guidance, transportation, and customer support throughout the journey.

Overall, it was a very informative first day, providing a solid foundation for understanding the operations of a travel and tour company that specializes in religious tourism.

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“On the second day of my internship, I was given the opportunity to accompany and send off a group of Umrah pilgrims at Kota Bharu Airport. It was a valuable experience as I was able to observe the departure process, assist with logistics, and interact with the pilgrims before their journey.”

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My tasks included posting daily content on social media and editing a video featuring a doa segment for religious engagement online. I also worked on copywriting content—crafting the text and captions to be used in social media posts and marketing materials.

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On the third day of my internship, I began learning how to create and manage social media content across various platforms, including Facebook, Instagram, and TikTok. I was taught how to plan engaging posts that align with the company’s branding. In addition to creating posts, I was also tasked with sourcing materials and editing videos to be used in daily updates, which helped me improve my creativity and technical skills in digital marketing.

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On the following day, I continued working on social media content, including creating posts for TikTok and other platforms. Besides handling online content, I also began learning how to assist and serve Umrah pilgrims in a professional manner. This included observing the customer service process and learning how to handle biometric registration procedures, which are required for the pilgrims before departure.

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On Friday, I focused on managing social media content by posting videos and photos on platforms such as Facebook, Instagram, and TikTok to promote the company’s Umrah packages and activities. This task helped me improve my skills in content scheduling and visual storytelling to engage potential customers online.

In addition, I was assigned to assist with organizing and arranging luggage in preparation for storage in the company’s storeroom. I helped ensure that all bags were properly labeled and stored in an orderly manner to maintain efficiency and avoid confusion during distribution.

Another important task for the day was identifying and sorting the items that each Umrah pilgrim would receive based on the package they had selected. This involved checking the list of entitlements under each package — such as travel bags, ihram, telekung, spray wudhu, and other essentials — and making sure the right items were prepared accordingly.

Overall, it was a productive and hands-on day that gave me a deeper understanding of the logistics and behind-the-scenes preparations involved in Umrah travel services

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As usual, I was responsible for preparing and uploading the company’s daily posts on social media platforms. This included selecting suitable content, editing captions, and ensuring that each post was scheduled at the right time to maximize audience engagement.

In addition to handling social media tasks, I also learned how to manage and calculate stock using Microsoft Excel. This involved updating item quantities, tracking inventory movement, and ensuring the stock records were accurate and well-organized. It was a valuable experience that helped me improve both my digital marketing and basic inventory management skills.

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My daily task was to create and upload posts on the company’s social media platforms. This included selecting suitable content and ensuring each post was clear and engaging.

In addition, I also helped staple flyers for the Umrah packages, which were prepared for distribution to customers and walk-in visitors.

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On this day, I focused on editing videos to be used for the company’s promotional content. After completing the video, I posted it on the company’s social media platforms. In addition, I also helped staple flyers for the Umrah packages, which were prepared for distribution to customers.

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My main tasks included editing a new video and posting it across multiple platforms, including TikTok, Facebook, and Instagram. I also assisted in rechecking the luggage prepared for the Umrah pilgrims to ensure everything was ready and complete before pickup.

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I was assigned to design and edit a poster for the upcoming Hari Raya holiday. After completing the design, I posted the poster on social media and printed a copy to be displayed at the office entrance.

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On this day, I was assigned to edit video content and prepare a post for the company’s social media platforms. This helped maintain the company’s online engagement and promotional activities.

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Similar to the previous day, I continued editing video content and publishing it on social media channels to promote the company’s services and upcoming activities.

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I edited a promotional video specifically for the Umrah briefing session (Khusus Umrah). After editing, I uploaded the video to Instagram, Facebook, and TikTok. In addition, I helped restock bottled mineral water to be used during the Umrah briefing session.

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I was given the responsibility to order food and traditional snacks (nasi and kuih) from the suppliers for the upcoming Umrah briefing. I also posted a promotional blast on social media regarding the event and double-checked final details with the assigned religious guide (ustaz) to ensure everything was ready.

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I created and posted content on social media to remind the public about the free Umrah course. Later, I distributed flyers at Masjid Al-Qasimi and made a live announcement at the mosque to inform the public about the free Umrah briefing session

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On the day of the Umrah briefing event, I helped set up the hall, arranged food for the attendees, and prepared the live broadcast setup for social media to allow online viewers to follow the session in real-time

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On this day, I was responsible for editing videos and photos to be used as promotional content. I also published the company’s daily post on social media. In addition, I assisted Kak Tini with printing the flight tickets for the Umrah pilgrims, ensuring all documents were ready for their journey.

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I learned how to book Umrah-related services using the Nusuk App, which is required for pilgrims entering Saudi Arabia. After the training, I created and published a post on the company’s social media platforms.

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I was assigned airport duty, where I helped send off Umrah pilgrims. This included assisting with check-in, coordinating with the group, and ensuring everything was in order before their departure.

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I continued my routine task of editing video content and posting the company’s daily updates on its branch’s social media pages.

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Similar to the previous day, I edited new video content and managed the daily social media postings for the branch to maintain online visibility and engagement.

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Once again, I worked on editing promotional videos and posting the daily updates on social media platforms to keep the audience informed about the company’s activities and services.

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On this day, I worked on editing both video and photo content to be used for the company’s promotions. I also published the daily post on the company’s social media platforms as part of my regular routine.

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I continued with video editing tasks to prepare engaging content for online viewers. After that, I created and uploaded a post on social media to maintain the company’s online presence.

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I was assigned to edit another video and manage the daily posting for the company’s branch social media accounts. This included choosing suitable captions and ensuring the content followed the brand image

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My tasks for the day included editing video content and posting the company’s daily updates on the branch’s social media platforms. In the afternoon, I was also involved in distributing flyers at Masjid Jamek PC and Masjid Al-Qasimi to promote the company’s Umrah packages and upcoming events.

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Once again, I handled the editing of video content and managed the daily posting for the branch’s social media. These tasks helped maintain consistency in the company’s digital marketing efforts

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On this day, I created and published a social media post as part of the company’s daily content routine. In addition, I participated in distributing flyers to promote Umrah packages at several local mosques, including Masjid Jamek, Masjid Pengkalan Chepa, and Masjid Al-Qasimi.

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I assisted in serving walk-in customers who came to the office to inquire about Umrah packages. I helped provide basic information and guided them through available options. After that, I posted promotional content on the company’s Facebook and Instagram pages.

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I continued with my usual responsibility of posting the company’s daily content on social media platforms to keep the audience updated and engaged.

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Labour Day – Public holiday. No duties were carried out on this day.

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I resumed work by handling the company’s daily social media post, ensuring consistency in the online presence and outreach efforts.

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On this day, I was responsible for creating and uploading a post on the company’s social media platforms as part of my daily routine. Additionally, I prepared and submitted a daily task report to the headquarters, outlining the activities and responsibilities I completed.

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I edited video content for promotional purposes and posted it on the company’s social media channels. Later in the day, I also assisted in serving walk-in Umrah pilgrims by providing them with relevant information and guidance.

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My tasks included editing another video and posting it to various social media platforms. I also helped check the stock for Hajj pilgrims, ensuring the necessary items were complete. In addition, I assisted with customer service duties, attending to walk-in clients at the office.

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I edited and posted video content on social media as usual. Besides that, I helped serve Hajj pilgrims who came to pick up their luggage. I also assisted Cik Tini in settling matters related to the company radio communication setup.

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As part of my daily routine, I edited a new video and posted content on the company’s social media accounts. I also supported Cik Tini in arranging a discussion with an Ustaz regarding the upcoming “Kuliah Sahabat” religious program.

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I focused on video editing and uploaded the final content to the company’s social media platforms. Additionally, I learned how to communicate and negotiate with mosque representatives and religious speakers (Ustaz) for organizing a future “Khusus Umrah” program.

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This day was a public holiday in conjunction with Wesak Day. No tasks were carried out.

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I began the day by listing several travel agencies, most likely for collaboration or reference purposes. I also edited a video for company content and later posted it on social media platforms to help promote the company’s services.

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I continued with video editing for promotional use, followed by posting the edited content on social media. In addition, I prepared a list of mosques where flyers would be distributed, especially for the upcoming Umrah and Hajj promotional campaigns.

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I was assigned to edit video content and manage the daily social media postings. I also helped staple newly printed flyers that included updated Umrah packages. Later, I assisted Cik Tini in filling out the “Khusus Umrah” registration forms, which were then submitted to the headquarters for processing.

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My main tasks included editing video content and publishing the company’s daily post across its social media channels. Additionally, I updated the HQ report with the latest task progress and activities completed.

# data[].attributes.body
I began the day by editing video content to be used for the company’s promotional purposes. I then posted the daily update on the company’s branch social media platforms. Additionally, I helped staple flyers for distribution.

# data[].attributes.body
My tasks included editing a new video and posting the daily content on social media. I also updated the HQ report with the latest completed activities. Later, I continued stapling flyers to prepare them for upcoming promotional distribution

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I edited a video that featured a prayer (doa) to be shared on social media. After completing the edit, I posted the day’s content and helped staple more flyers for outreach purposes

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As part of my routine, I edited video content and posted the daily updates on the company’s social media platforms. I also submitted an updated progress report to HQ.

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On this day, I edited another video that included a doa (prayer segment), and continued with the company’s daily social media posting. I also assisted with stapling flyers and helped Cik Tini write the date for the upcoming “Khusus Umrah” program on a banner that would be used for promotion.

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I edited a video that included a prayer (doa) segment to be used for religious or promotional purposes. I then uploaded the company’s daily social media post and assisted in stapling flyers to prepare for distribution.

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My tasks for the day included editing another prayer video and handling the daily social media post. I also updated the HQ with a daily task report. In addition, I worked on a PowerPoint slide presentation for agents and began editing a video featuring the latest Umrah package.

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I posted the company’s daily content on social media and updated the HQ with the latest task report. I also completed and finalized the agent slide presentation. Later in the day, I helped staple more flyers in preparation for upcoming events.

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I started the day with the usual social media post update. I also helped publish a promotional blast for the upcoming Umrah course on various platforms. In addition, I edited content for the “Mahabbah Umrah Package” video to ensure it was clear and engaging.

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I published the daily post and focused on preparing for the upcoming Umrah course. This included setting up items such as the Kaabah replica, roll-up buntings, Umrah guidebooks, flyers, LCD projector, and white screen. I also printed participant name lists for the course registration.

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On the day of the Umrah course, I helped manage the overall setup. This included arranging the LCD projector and PA system, organizing the registration area, and preparing the hall for attendees. I also helped with food preparation to be served to the participants.

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Public holiday in conjunction with the King’s Birthday (Agong’s Birthday). No work was carried out.

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I handled the company’s daily social media posting and submitted an updated task report to headquarters. I also assisted several walk-in Umrah pilgrims by providing them with package information and guiding them through available services.

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I published the daily content on social media and updated the report for HQ as usual. I continued assisting walk-in customers who came to inquire about Umrah packages. In addition, I edited a video promoting the Syifa Umrah package to be used for marketing purposes.

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My duties included posting the daily update on the company’s social media platforms and submitting the updated HQ report. I also helped staple flyers for upcoming promotions and edited a video for the Rahmah Umrah package.

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Public holiday in conjunction with Arafah Day. No tasks were performed.

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Public holiday for Hari Raya Aidiladha. The office was closed.

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Second day of Hari Raya Aidiladha. The company observed a holiday, and no work was scheduled.

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I began the day by posting the daily content update on the company’s social media platforms. I also submitted an updated task report to HQ. Later in the day, I assisted walk-in customers by attending to their inquiries and helping them understand the available Umrah packages.

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I managed the company’s daily posting duties and also helped with stock checking, particularly for travel bags used by Umrah pilgrims.

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My tasks included posting the daily update and submitting a report to HQ. In addition, I edited a promotional video for the Mahabbah Umrah package to enhance its appeal on social media.

# data[].attributes.body
As part of my daily responsibilities, I uploaded the day’s content on social media and updated the HQ report. I also stapled flyers containing the latest Umrah packages for distribution.

# data[].attributes.body
I continued with the daily social media post and submitted the report to HQ. I was also involved in updating the stock records, including luggage, backpacks, and other essential supplies for pilgrims.

# data[].attributes.body
I handled the usual daily social media posting. In addition, I edited a video containing a doa (prayer segment) to be shared online as part of the company’s religious content.

# data[].attributes.body
I started the day by handling the company’s daily social media posting. I also edited a video that included a doa (prayer) segment for online sharing. In addition, I assisted walk-in Umrah pilgrims by providing information and attending to their inquiries.

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As usual, I managed the company’s daily content posting on social media platforms. I also assisted Kak Tini in contacting a local ustaz to coordinate the upcoming Kuliah Sahabat program. Later in the day, I stapled promotional flyers in preparation for distribution.

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I uploaded the daily social media post and edited another doa video to be used as part of the company’s religious content on digital platforms.

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Similar to the previous day, I completed the daily social media post and worked on editing a video that featured a doa recitation for online distribution.

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I posted the regular daily content across the company’s social media platforms. Additionally, I assisted several walk-in Umrah pilgrims by providing them with package information and helping with their service needs.

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I posted the daily update on the company’s social media accounts and edited another doa video. Later, I assisted Kak Tini with filming a promotional video to be displayed on a digital billboard, ensuring the footage was clear and aligned with the company’s branding.

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This day was a public holiday in conjunction with Awal Muharram. The office was closed.

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As usual, I posted the daily content on social media and worked on crafting written content (copywriting) for upcoming promotions. I also helped with publishing a social media blast to promote an upcoming Kursus Umrah session.

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Harmony Excellence Holidays Sdn. Bhd., formerly known as Harmony Excellence Travel & Tours Sdn. Bhd., was established in the year 2007 by Tuan Haji Nor Hashim Bin Abdullah. The company is registered under the Companies Act 1965 and operates its headquarters at Jalan Wangsa Melawati 4, Wangsa Melawati, 53300 Kuala Lumpur.

Since its establishment, the company has grown steadily and is currently led by a strong management team. This includes Dato’ Haji Masrul Bin Mustapha, who serves as the Operations Director, and Tuan Haji Abu Talib Bin Hussain, who holds the position of Marketing Director. Together, they oversee the strategic and operational functions of the company.

Harmony Excellence Holidays Sdn. Bhd. focuses primarily on providing travel and tour services, with a strong emphasis on religious tourism such as Umrah and Hajj packages. The company is committed to offering quality, trustworthy, and customer-focused services to meet the needs of Malaysian pilgrims and travellers.

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I was involved in assisting with the Khusus Umrah course. My responsibilities included setting up necessary materials such as the Kaabah replica, roll-up buntings, and other logistics. I also prepared and wrote down the names of registered pilgrims to be used during the event.

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I handled the company’s daily social media posting and created appropriate captions and written content (copywriting) to accompany each post. I also published a video containing a doa (prayer) segment and stapled flyers in preparation for promotional material distribution.

# data[].attributes.body
Similar to previous days, I managed the daily content posting, wrote captions for the posts, and uploaded another doa video to social media. I continued with the task of stapling flyers. In addition, I attended a meeting with HQ on behalf of Kak Tini to represent our branch and update them on current activities.

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My responsibilities for the day included posting the daily update across the company’s social media platforms, writing promotional captions (copywriting), uploading a doa video, and stapling flyers for future distribution.

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I followed my regular duties of posting daily content, writing captions, and uploading a doa video. I also stapled flyers for upcoming promotions. Later in the day, I confirmed with a local ustaz regarding the upcoming Khusus Umrah course that will be held at the Machang branch.

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I continued with daily posting, copywriting tasks, and sharing a doa video. I stapled more flyers and prepared the final round of social media promotion (last blast) to inform the public about the Khusus Umrah course at the Machang branch.

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The Khusus Umrah course took place at the Machang branch. I was responsible for setting up the Facebook live session, writing down the names of the registered pilgrims, and helping prepare meals for the attendees to ensure smooth event flow

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This day was taken as a rest day. No official duties were carried out.

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The office was closed for the Hari Raya Aidilfitri holiday started from. 31 Mac 2025 to 6 April 2025