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Heart of hospitality,  where every moment matters

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Heart of hospitality,  where every moment matters

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Heart if hospitality,  we are here for every step of your stay

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Heart if hospitality,  we are here for every step of your stay

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Where warm welcomes beat faster than room service - Dark Pink Table 💗

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More than service - hospitality with heart

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‘The Heart of Hospitality’ where every moment is a possibility

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Kindness served with every smile

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Kindness served personally—at the heart of true hospitality

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Kindness served personally—at the heart of true hospitality

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Where heart meets hospitality

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Dalata; The heartbeat of exceptional hospitality - Dark Pink Table 💗

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Dalata; The heartbeat of exceptional hospitality - Dark Pink Table 💗

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Come for the service, stay for the heart.

Service smiles, one heart at the time.

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Heart of hospitality , you ve made their day

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Heart of hospitality , you ve made their day

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Hospitality with Heart. Service with Purpose

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Hospitality with Heart. Service with Purpose

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Heart of hospitality, our people are the heart and soul of the hotel

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Dalata, where hospitality is at the heart of everything we do

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2...Follow your heart, be you

Peach table

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✨The heartbeat hotel run by our engine of empathy ✨

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The heart of hospitality, where everybody knows your name 

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The heart of hospitality, where everybody knows your name 

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Where every moment matters

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HOH - home of all homes here at Dalata

Heart of Hospitality - if we can't be seen but we can be felt

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More than rooms — we provide moments you keep

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Your Journey is our journey

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Emotions can be feeling by hearth and touched by love. 💖😁

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Where we have the keycard to your heart ♥️

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Heart of Hospitality, we never skip a beat!

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Heart of Hospitality, we never skip a beat!

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 “At Clayton, hospitality’s our art, it always comes straight from the heart.” Yellow Table 🤩 

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 “At Clayton, hospitality’s our art, it always comes straight from the heart.” Yellow Table 🤩 

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Beyond Service. It’s from the heart.

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Heart of Hospitality is not just a name💚

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Be heard, collaborate, and share ideas—make meetings and classes more engaging with real conversations.

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We have seen our team show an interest in their team members during training - which has then followed through to caring about the customer experience.

Example: Buzz session - Small Talk

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Yes our trust you have gone up, which shows the guests are happier with our service.And some staff have become more confident/comfortable with addressing the guests complaints themselves.

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Yes our trust you have gone up, which shows the guests are happier with our service.And some staff have become more confident/comfortable with addressing the guests complaints themselves.

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Yes. If an employee is more motivated and engaged in their workplace , they want to provide a good service and take pride in it. Which will always result in a good customer experience , and from making more memorable and positive experiences for our guests , this then promotes consistent business and positive word of mouth for friends and family of this customers to use our service. Therefore more business and increased profits will follow.

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Good customer service in C&B, can lead to repeat/increased business and events going forward and generates hotel/brand loyalty

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Increase in Trustyou scores over the past year. Overall, team is working better together to ensure high standards at all times.

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An obvious example is that with increased team engagement we notice an increased amount of positive energy from the entire team. This has a positive effect on guests and this makes them come back.

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it's difficult to get the nights team engaged and motivated - we have seen quite a bit of turnover and unfortunately not the best reviews towards them - from our side we need to make more efforts into engaging them

on the other hand we have seen positive links between customer experience and employee engagement in our f&b department where they often get really great reviews

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Yes definitely. If the staff are happy and motivated than they will deliver excellent service that we will end up to having happier customers so they will become our free advocate to spread the word and they also come back. That means it effects our revenue

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Yes, has been increased care ,empathy /pri activness shown towards all the guests across of all departments in hotel.

There been increased number of employees heading towards development programs within Dalata.

Team is more motivated,engaged in upselling which is lead in increasing revenue of the hotel.

Overall a successful HOH program within our Hotel

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Trust results were very positive and encouraging despite HOH being in its infancy in our property. We have an idea of basic concepts but embedding is not quite there.

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WOW points- motivating staff to achieve recognition for their hard work.

When staff take the time to get to know guests, it helps guests feel recognized and valued. This connection motivates staff to engage more, encouraging guests to stay longer in the bar/restaurant and return.

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Yes our Trust you scores and engagement scores have gone up significantly! The team is engaged in HOH, and it has really been embedded in our hotel, and even in the language the team use to speak about guest interactions!

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A higher uptake for Dalata Academy courses showing more of an interest to develop

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Our hotels engagement score jumped up massively as well as our Trust You scores. We also saw the best 5 months in the hotel in terms of revenue towards the end of the last few months of the year.