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https://youtu.be/czZtfgLRdTg

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Day 20

After I arrive at the hotel, I go to the thumbprint machine and then go to floor 3 to have my breakfast with others trainees. Around 8.30 a.m. I go downstairs to the office and take my report from Kak Mas. I was assigned with 12 rooms at block 2B and 1C. After the morning briefing, all the staff and trainees start to take their trolly and go to their floor to start the work.

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Day 21

After I’ve thumbprint, as always the trainers will go to the floor 3, near Jelapang Cafe to have our breakfast. Around 8.30 a.m. we go to the housekeeping office to hear the briefing and take the reports from Kak Mas, the office admin. Today I got 16 rooms to clean at floor 2B and 2C. I was assisted by Wani, the other trainee. At first we will spray the chemicals in the bathroom, took out the linens And throw the garbage. And then Wani and I start make the bedding and clean the bathrooms. After finished all that, we wipe all the furniture and sweep and mopped the floor. After clean all the rooms, we check the room which are put sign do not disturb if they need to make up the room.

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Day 27

After the briefing, I take my report and go to floor 2 and take my trolley to fill the amenities, linens and chemicals needed. I also make sure that I got enough wiping cloth to wipe the furnitures and bathrooms.

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Day 28

Today I got 13 rooms at block 2B and 2C. After fill up the trolley with the amenities and linens, I started my task with make up the occupied rooms since the guest ask to change their bedsheet and pillow case. Today the management ask all the housekeeping staff to wear the glove and avoid touching suspicious things.

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Day 29

Today is the last day before all the staff start to get leave due to movement restricted order. Today I get 7 rooms at block 1C. Many guest check out earlier than the date they suppose to check out due to Covid-19 outbreak. After finished all the rooms, I go down to the housekeeping office with another trainees to give the report.

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Suspension of industry training due to Covid-19

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Suspension of industry training due to Covid-19

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Day 22

Today I got 17 rooms to clean up at floor 1C. After I got my reports, I straightly go to the pantry to take the trolley and fill up with the amenities, linens and chemical that are needed. While waiting for check out rooms, I helped Wani to touch up the rooms which MOD comments.

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Day 23

After finished my breakfast, I go to housekeeping office to hear the briefing and take my report from Kak Mas. And then, I go to pantry floor 1 to take the trolley and fill up my trolley with amenities, linens and chemicals. Today I got 14 rooms at 1B and 1C. Today all the staff have to do spring cleaning project.

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Day 24

Today I only got 10 rooms to clean up at block 1B. After the briefing, I took my trolley to block 1B and start to clean the rooms. When we come across to any problem with the rooms such as there are damages happen due to customers doing or something missing, we need to inform the housekeeping officer or the housekeeping admin. After finished all the rooms, I sweep and mopped the corridor. And then I go down to give the dirty linen to Ihsan, the staff who handle the linens.

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Day 25

Today I was required to be in the office to replace Kak Mas to release the room from the system since it was her day off for half day before the other staff come. After that, I go to assist Amin at floor 1.  Today all the staff have to focus on detail cleaning in the bathroom for all the check out and arrival rooms.

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Day 14.

I was assigned to make up ten check out rooms by myself without assist anyone today. As it was my first time, I set up my troli first with all the amenities, sugar, coffee, tea, creamer and so on. Then I go to the block that I was assigned and start my work. Fortunately I got 5 no show rooms out of ten check out rooms. After I done with the rooms, I sweep the floor at the corridor and then I go to linen store to help Wani, the trainee to count the linen.

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Day 15.

Today I was assigned to do the linen with Ihsan, the staff. Puan Ina asked me to clear all the linen at the block 1B because there will be detail cleaning project and they will use the chlorine to clean the bathroom. After that, I help Ihsan to classify all the linen and sweep the floor around the linen store and offices at block C.

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Day 16.

Today I help Kak Mas to continue key in the data of the linen for February and calculate the stock for the month. And then, I continue with the report of project in March. Housekeeping department have bathroom scrubing project at block 1B. After I finished with that, kak Mas ask me to photocopy all the receipt of the linen from laundry for February.

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Day 17.

As for today, I was assigned to clean the check out room without arrival and occupied room. So I do the occupied first then the check out. Then I assisted Fiha because she have check out room with arrivals.

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Day 18.

After thumbprint, the other trainees and I go to staff lounges to have breakfast. At 8.30 we go to the office to get the report and listen to the morning briefing. Today I got 5 check out rooms with two arrivals and 6 occupied room. As usual, I will do the occupied room first then proceed with the check out rooms with arrival. I finished all the rooms at 4.30 p.m.. After that I sweep and mop the floor of corridor at block 2B.

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Day 19

As usual, after I arrive at the hotel and thumbprint, I'll go to staff lounge to have breakfast and relax until 8.30 a.m. before go to the office. I was assigned with 15 rooms today at the block 2A and 2B. Before I start, I have to make sure all the chemicals I have are enough. Then, I'll start to arrange the linens and amenities at my trolly such as bedsheet, towel, bath mat, bath gel, shampoo, coffee, tea, sugar, creamer and so on. I also have to make sure that I have enough wiping to wipe the dust, furniture and glass in the rooms.

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Day 8.

Today I was assigned with admin task. Kak Mas assigned me to make a record project that has been made for this month. Then I retransfer record of lost and found things on the book. Kak Mas also taught me on how to add or topup the amminities for the rooms and record it.

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Day 9

Today I was assigned to continue with restransfer the lost and found record to the new book. After I finished with that, I continue to key in the data of the linen and make report about the project that the staffs and trainees made this month.

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Day 10.

I was assigned with Fiha, another trainee to clean the vacant and dirty room. After we done with the rooms, I go to the office to make the partitions in the files. And then, I continue to make the report of the project that the staff and trainees do this month. And then I follow Kak Mas to clean the linen store.

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Day 11

Today Kak Mas assigned me to assist Fiha to make up the occupied and check out rooms. I learn how to make the bedding. After clean all the rooms, we clean the corridor.

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Day 12

Today Puan Ina, my supervisor assigned me to assist Amin, the staff to make up the check out rooms. We was assigned with 18 rooms which is 17 check out rooms and 1 occupied room. We finished make up the rooms at 4.45 p.m..

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Day 13

Today Puan Ina assigned me to assist Hidayah at block 1B, 9 check out and 9 occupied rooms. I will settle the bedding while Hidayah will settle the bathroom. And then we will sweep and mop the room. After finish all the rooms, I sweep the floor at the corridor.

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Day 1.

At 9 a.m. I was brought by Mr. Syafiq to meet Puan Kamariah, human resources assistant. Then I was introduced to all the staff by Mr. Syafiq and he let the housekeeping department handle me.

The senior supervisor of housekeeping, Mr. Edwan then let one of her staff, adminn coordinator, Kak Mas to explain what kind of task that I have to do while he do the briefing with the other staff and trainers. She also explained on how to use the system that housekeeping and front office use check the rooms.

Around at 10.30 I was bring by Mr. Edwan to the other trainee, my task is to assist her to make up the room. So I assist her to making bed, throw the rubbish, sweep the floor and clean the bathroom.

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Day 2.

I go to the hotel at 7.30 a.m. by shuttle van and start working at 9.00 a.m.. I was assigned with the admin task which is to typing the housekeeping department standard operating procedure (SOP). At evening, I help another trainee to make up the room. After we finished clean and make up the rooms, we sweep and mop the corridor. And then we go downstairs to count the linen.

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Day 3.

On the third day, my task is to continue with typing the standard operating procedure of the housekeeping department. And then I was taught by Kak Mas to use the photocopy machine and she assigned me to photocopy laundry’s receipt for January.

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Day 4.

I reached at the hotel around 7.45 a.m. and breakfast first at the staff lounge. At 9.00 a.m. I go to the office to continue my task with the standard operating procedures and photocopy the laundry’s receipt. After I finished that, Kak Mas taught me to key in the data of the laundry’s receipt.

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Day 5.

After I thumbprint, I go to office and listen for morning briefing by Mr Edwan. I was assigned to assist the other trainee to clean and make up the rooms. After finished, the trainee and the staff was called to be at the office by Puan Ina for the training briefing. She ask all the trainee to show on how to set up the amminities, towel, bath mat, coffee, tea, sugar and creamer at family room.

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Day 6.

At 9.00 a.m. all the staff and trainees will gather at the housekeeping office to listen to the morning briefing. I was assign with the admin task which is to continue to key in the data of the linen. After I finished with that, I continue to typing the housekeeping department standard operating procedures and finished it. And then, after I finished with that, I go to linen store to help another trainee to count the linen.

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Day 7.

After finish breakfast, all the staff and trainees gather at the office to listen to morning briefing. I was assigned to touch up the VC rooms with another trainees, Fiha and make up hotel manager's rooms. After finished with my task, I go to linen store to help count the linens.