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https://www.youtube.com/watch?v=3eph2K1hMTQ

Farzana
Uzma
Aimi
Sufiyah

1. The class dunce
This type of people usually prioritise their chatty behaviour instead of listening to the speaker. Even if they did listen to the speech, this type of audience wouldn't actually comprehend what's the speech is all about. Though these type of students/audience may be a great fun to some, their hyper energy runs the risk of derailing the speaker.

Ways to overcome:
As much as this particular audience's enthusiasm interrups you, you can also use their energy to the fullest. As such, you could be asking them questions and give them as much as eye contact possible. This method is best use in the classroom with the teacher-student conversation.

2. The best critique
This type of audience is of course, trying to crtique as much as they can, usually in a classroom if the teacher presenting something, the student will keep asking questions but in a form of competition, this type of student wants to show that theyre more intelligent.

Ways to overcome:
As someone who gives an informational or educational speech, there's no need to take it too personal though the critiques may sound personal. Let the audience think that his/her point of view is legitimate and listen to their comments rather than restricting them.

3. The quiet one
No matter how much you talk to a timid person (in person or in front of an audience), they will not respond. Snowman are usually socially anxious and will prevent workshops or interactive parts of speeches. At the same time, keep in mind that your snowman audience is fully aware of how a speaker treats them, even if they struggle to make eye contact with you.

Ways to overcome:
You have to interact with them first! Be welcoming! The presenter needs to welcome them with a smile, or just create a comfortable atmosphere so that they'll feel a lot less anxious in the room.

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By:
1) Fatihah
2) Batrisyia
3) Tengku
4) Dennis

Step 1: Know yr audience, in this case there are absent audience and passive audience. absent because they are not face-to-face with each other both the speaker and the audience. And for passive, there are some audience that unwills to enter the zoom

Step 2: Remain calm and maintain profesionalism because at the end of the day, the message must be sent!!

Step 3: Never "duck" a question. It shows how much information you hold and if you did not answer 1, or at least try to answer it will make the audience lose trust in you as you are losing trust in yr own content.

Step 4: Avoid contradicting anyone like "yr wrong" or somethin liddat cuz this may escalate emotions. Making the audience more hostile and stiffens.

Step 5: Use socratic method: questions that are not so directly, directed to a negative audience. It ie designed to channel their negative energy into focusing more on the question for just a split moment before taking their full attention on their presentation.

Step 6: and also make ourselves look as big as we can. not arrogant, but rather we need to appear supremely confident during the presentation about our contents & ourselves so that people will pay attention to us. (Keypoint: Body language, tone, and eye contact must be alert at all times)

Step 7: Lastly, How to gain self-confidence rather then good pose, physique and a genuine smile?
Knowledgeable content!! Be prepared both mind and body

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Managing Difficult Audience | Level 4 |Toastmasters

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a) Link: https://youtu.be/cGeZYcCQg70

b) Group members:
1. Harita A/P Selva Rajoo (012020072147)
2.Precillia Isidore Selvi
(012020072119)
3. Sarmilah A/P N.Thiagarajan (012020073014)
4. Rishmitha naigar a/p Ramish
(012020072414)
5.Leka A/P Arumugam Moorthy
(012020070750)

c) Ways to handle difficult audience:
1. Control the audience
We can understand the situation when our audience are not supportive enough when we’re presenting... in that case we have to stay calm and be good natured to control our emotions during the presentation and we must try not to use aggressive words towards them. For example when the audience are making noise we can handle the situation by giving a moment of silence to get the attention from the audience and proceed with our presentation.

2. Disarm the audience
If the question awkward you disarm the question. Example thank the person for a great question remember flattery can defuse this situation so thank them for great question and interesting question and made them feel good. This may well defuse the situation.

Disarm the hostility with humor
The trick is not to be defensive.  Self-deprecating humor works well when you don’t overdo it and when you have some authority to deprecate.  Don’t take yourself and the situation too seriously; allow the humor of the situation to bubble to the surface.  If you're not good with humor, come armed with a slide of a cartoon or comic that comments on the situation.

3. Pass-over
This type of presentation is mainly held with the minimum number of audience. The presenter could shoot the questions to the audience. This is because shooting questions to smaller group of people could avoid distractions in giving their opinions.

4. Defer
If you find any questions are unusual and difficult you can consult about that right after the presentation.

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Group members:
Kisheena Sundaraju  012021020181
Bindyabashini Magendran
012021020479
Hazirah Ishak
012021020500
Priscila Inoy Urai Karing
012021020253

Video link: https://www.youtube.com/watch?v=oeqPrUmVz-o

Type of audience

The Sniper:
Snipers are often switched on and listening out for an opportunity to criticise, or show their expertise in the room. If you have a lot of them in the room, you’ll notice an atmosphere of competition and aggression; individuals trying to win a point or show themselves to be most intelligent. Arms may be folded, or eyes rolled as you start to speak. These difficult fellows start out with a hostile or cynical attitude towards you or your topic and can be very off-putting to speakers.

How to control the audience

1.)Don't take it personal: Although their snipes may sound personal, do know your audience is really on your side. The Sniper doesn’t want to cause you pain, they want an answer to their question. Avoid taking their bullet yourself by directing the snipe back to the topic in hand, to see if the Sniper’s view of the world is legitimate. It may well be.

2.)Welcome them: Listen to the Sniper’s comments and do your best to work with them rather than restricting them, or you will only
fuel their fire. Resist the temptation to try and ‘win’ the argument. Provide reasonable and tangible evidence to support your point and leave it at that. Once they realise you’re not interested in a fight, their energy will often fizzle out.

3.)Handle Hostility with Detachment: On rare occasions, a questioner may seem to have an ax to grind, querying you with an aggressive edge. Sometimes, you can take difficult or annoying questions and turn them to your advantage.

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Amilia
Aisyah
Dina
Farah

Video Link:
https://www.youtube.com/watch?v=w_PSnMtHyf4
Types of difficult Audiences:

The Clown - They’re chatty and often offer lively comments and questions to entertain, rather than to support the speaker

For example: Trying to crack a joke that is not related or appropriate to the topic.

How to handle them: Use their energy skillfully:  Allow the Clown to shine by getting them involved in your talk (e.g. asking questions, giving them plenty of eye contact)

The Snipper - Snipers are often switched on and listening out for an opportunity to criticise, or show their expertise in the room

For example: They interrupt to point out their views/opinions.

How to handle them: Don't take it personal- Although their snipes may sound personal, do know your audience is really on your side. The Sniper doesn’t want to cause you pain, they want an answer to their question

The Snowman - Snowmen are often socially anxious and will avoid participating in workshops or interactive parts of speeches

For example: They sit at the back and stay quiet, even though they want to ask questions. But they choose not to.

How to handle them: Be welcoming- Try to warm them up by welcoming them into the room, smiling, creating a positive atmosphere and starting gently with any interactivity.

The Black Cloud - The Black Cloud is characterised by their negative body language, such as frowning, poor eye contact, folded arms or slumped shoulders

For example: The ones that usually look uninterested or sleepy

How to handle them:  Be supportive- Once on-board offer affirmation and encourage to the Black Cloud – they may be battling through difficult territory with you, so be patient and supportive.

The Unwanted Panelist - This is the ‘expert’ in the room who hasn’t been asked to present.

For example: The 'know it all.' They would randomly stand up and state their opinion without asking first.

How to handle them: You're in charge- If your Unwanted Panelist continues to perk up, be confident that you know your audience’s needs and act on them.

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https://youtu.be/HmPTdx3aAYs

By:
Arissa binti Amir
Eleena Sofea Mohd Yusof
Harhinie A/P Venugobal
Nur Kamilia Nadia bt Mohd Nizam
Sisshaane Vasuthevan

Type of difficult audience:
- Students making a lot of noise, not listening and disrespecting a teacher

Reasons:

- The presenter/teacher may have been too lenient in implementing rules and boundaries with the students

- The presenter/teacher's voice might've been too soft

Techniques to handle:

-  Be firm when decisions and giving instructions. the presenter or teacher's voice should be loud and clear when giving a lesson in order to draw the audience's attention

- Presenter should provide questions at the end of every presentation so that the listeners will start to focus more in order to answer those questions

- Create a conducive environment in which students are able to learn proper work ethics and respect

- Holding simple and interesting games as another attention grabber so that the listeners will take interest in attending every session

- Be welcoming and allow the audience to interact with the presentation that you're giving by opening the floor to questions and constructive criticism

- Presenter should be calm when giving a presentation instead of getting emotional when the audience doesn’t listen. For example, a teacher having an emotional outburst might either make students become disinterested in that particular subject or they might be too scared to say anything and if worse comes to worst, the students might stop listening altogether.

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Group Members :
- Felicia John
- Safiah Sakinah binti Syarizal
- Patma Losni Priya
- Fui Yi Ting

Question 1 :
Type of difficult audience

The Clown.

Clown typed of audiences are easily spotted as chatty and enjoys giving comments and questions to entertain. Clown audiences are best at having fun but the hardest to deal with when you are trying to make a serious point

Question 2 :
The proper technique to handle them :

The proper technique to handle them :

1. Don't take it personally.
- Doesn't lose his cool and makes witty comebacks to rude comments

2. Take control of the situation.
- Improvises when the audience refuses to cooperate

3. Use their energy.
- He involves the audience in his presentation, makes them part of the joke

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Comedian Walks Off Stage Because of Rude Audience

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Types of difficult audience and how to handle them

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Types of difficult audience and how to handle them

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By:

1. Syahman

2. Wan Luqman

3. Ikmal

4. Amins

5. Zaky

Link: https://www.youtube.com/watch?v=LHM025mrv-o&ab_channel=SteveHofstetter

Types of difficult audiences:
The snipers aim to personally attack you
The snowman does not engage in the presentation
The clown is the energetic class dunce
The black cloud is someone who is present just to spite your presentation
The unwanted panelist is the audience that tries to interfere the presentation with their research that is lacking or simply unneeded

How to handle difficult audiences:
Firstly we need to be empathic to the audience, we need to understand our audience and be mindful of their situations and their background.
We must also know our subject thoroughly. This is to expect possible questions by the audience and helps us prepare to come up with the answers that can satisfy them
Keeping the focus on the presentation can also help you handle these audiences, at the end of the day we are successful in presenting our ideas if the audience listened and understand what we are showing them.
Sometimes we run into troublemakers but we need to understand why they are being difficult instead of antagonizing them. we need to understand that we are trying to present an idea and that not everyone can accept it as is, they may have different opinions so we need to prepare for it and make the best possible outcome possible.