# data[].attributes.body
Today is the last day my internship at Gold Coast Malacca International Resort Sdn. Bhd. Furthermore, I finished all my job task likes filing all the document, make online reservation room and send confirmation booking by email guest.

After finish my industrial training I fell more energetic to gain knowledge.

Here picture with all staff at Gold Coast Malacca International Resort Sdn. bhd

# data[].attributes.body
Off days

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call and answer guest question with the right information.
- Make online booking and amendment booking
- Confirmed booking by guest with date arrival.

# data[].attributes.body
Today, i assist Ms Effa make reservation report and inquiry report. After settle the all report, send to Front Office Manager Mr Shoib. After that, I send confirmation booking by e-mail.

# data[].attributes.body
As usual, key in guest booking details for create reservation. After that, send confirmation booking to guest. In email stated detail bank to transfer deposit as guaranty booking. The deposit must transfer by guest as confirmed booking at least one weeks before date arrival.

# data[].attributes.body
Today, I charge credit card guest by my own self. Besides that, assist Ms Effa make reservation report.

# data[].attributes.body
Off day claim public holiday (Pertabalan Agung)

# data[].attributes.body
At the morning, print all the online travel agent booking. After that, make reservation room by using IFCA system and make sure the rate pickup is correctly.

# data[].attributes.body
off days

# data[].attributes.body
Today, handle calls from guest who want to make reservation room. Besides that, send conformation booking by email.

# data[].attributes.body
Today, En shoib as front office manager explain about fasting promotion package. The information about promotion hotel very important to answer guest question about the promotion our resort.

In addition, understand the rate strategy and be thorough in recording the booking and be quick to spot an opportunity to up sell.

# data[].attributes.body
As usual, my job task:

- Dealing with guest over the telephone
- Taking and inputting reservation into IFCa system.

# data[].attributes.body
Today, I assist Ms Effa post and print invoice and arrange in an according manner for closing.

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Make online reservation by Booking.com and guest call
- Call guest to make confirmed booking

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- Confirmed booking by guest with date arrival

# data[].attributes.body
Off days

# data[].attributes.body
Off days claim public holiday (Declaration of Malacca as a Historical City)

# data[].attributes.body
Every week, I do the filing all the document. Beside arrange online travel agent booking according to date and monthly.

# data[].attributes.body
Today, I'm doing jab task:

- Re-checking arrival date guests details especially their room type and room rate.
- Send confirmation booking by email

# data[].attributes.body
As usual, I'm doing the job task:

- Make reservation room by online booking and guest call.
- Handle guest complaints

# data[].attributes.body
Today, Madam Naina teach me how to charge credit card guest that booking online. The credit card guest charge on the date arrival or one day before date arrival.

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Handle guest inquiry regarding Goad Coast Malacca information
- Make online reservation room

# data[].attributes.body
Off days

# data[].attributes.body
As usual, my job task:

- Pick up guest call
- Make reservation room by using IFCA system
- Send conformations booking by emails

# data[].attributes.body
Today, my job task :

- Answering emails and telephone inquiries
- Assist with the rest of the reservation team to build customer relations and field complaints.

# data[].attributes.body
Off day  due to labour day

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call and make online reservation room
- Confirmed booking by guest
- Cancel booking

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- Confirmed booking
- Cancel booking

# data[].attributes.body
Today, assist Ms Effa filing all the document, especially online booking reservation. This is because, all the reservation document  important as a proven guest make reservation room at our resort and to make sure all the detail guest keep safely.

# data[].attributes.body
Off days

# data[].attributes.body
Today, i'm doing the job task that have been given :

- Pick up guest call
- Make reservation room and key in into IFCA system
- Answer questions about the hotel services and product

# data[].attributes.body
Today, i'm doing the job task :

- Handling online reservation and key in into IFCA system.
- Send conformation booking by email

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call and make reservation room
- Send confirmation booking by email and Whatsapp, because some guest does not have email address and the confirmation booking send through whatsapp.

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call to make reservation
- Handling guest problem. For example, in house guest have water issues and make the solution by transfer guest to another room.

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- Confirmed booking
- Cancel booking

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- Confirmed booking
- Cancel booking

# data[].attributes.body
Off days

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- cancel booking

# data[].attributes.body
Today, pick up guest call and assist Madam Naina filing all the document by categorize.  Furthermore, all the document separated by month and day. For example, Booking.com arrival on May put into one file and separated  by date from 1st May until 31 May 2017.

# data[].attributes.body
Today, I learn about reservation status by using IFCA system. In addition, IFCA system has the following statuses:

* Confirmed
The booking is a confirmed booking with a future arrival date.
* Checked-in
The booking is currently in the resort.
*  Checked-out
The booking is checked-out and the is no longer in the hotel.
*  Holding
The reservation is not yet confirmed and still on optional status.

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- Confirmed booking

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- Confirmed booking

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- Confirmed booking

# data[].attributes.body
Off days

# data[].attributes.body
As usual,  i'm doing the job task that had been given:

- Pick up quest call
- Make reservation room and amendment booking
- Confirmed booking

# data[].attributes.body
Today, I still learn to make reservation report and guide by Ms Effa. Besides that, I also learn skill to use Microsoft excel.

Furthermore, in this report include additional expense. some booking are cancelled or partially cancelled and the system may have posted an additional expense (cancellation fee)

# data[].attributes.body
Today, I learn new task how to make reservation report. The reservation report  provides all need information about all the bookings at the hotel. The report has a large number of filters that allows for personalization of the report. As always the report can be exported into excel, because in excel offering more columns with more detailed information.
In addition, reservation report should be made every day and must send e-mail to Front Office Manager En Shoib Bin Hamid.

# data[].attributes.body
Today, I handling online booking normally from Agoda, Expedia, booking.com and Gold Coast Malacca International Resort web site. After make reservation room I send confirmation booking by email.

# data[].attributes.body
As usual, i'm doing the job task pick up guest call regarding reservation inquiries also in house guest calls from room for request daily amenities.
Sometimes, guest call want to check availability room and make reservation directly.
All the information must key in by using IFCA system to keep safely.

# data[].attributes.body
Today, I assist Madam Naina filing the document. After done make reservation, the confirmation booking need to filing. This is important if any problem happen, the document easy to find and save time.

# data[].attributes.body
Off days

# data[].attributes.body
As usual, i'm doing the job task that had been given:

- Pick up call
- Make reservation room and amendment booking
- Confirmed booking

# data[].attributes.body
Today, I still practice to make internet reservation and pick up guest call. Besides that, Miss Effa as assistant reservation, teach me to make arrival daily report. Furthermore, arrival report used in to check the expected guest arrivals to the hotels on any given date.

This report is to be designed to give arrival guest details such as arrival date, arrival time, room blocked, VIP code, and any special guest request or room specific requests.

# data[].attributes.body
The reservation can be done by a variety of sources such as telephone, corporate numbers, travel agents, internet and walk-in. Today, I learn new task how to make internet reservation such as :
- Agoda
- Booking.com
-Expedia
-Traveloka

# data[].attributes.body
Today, I'm still practice on the jobs task that have been given:

- pickup guest call
- make reservation room and amendment
- confirm booking
-cancellation booking by guest

# data[].attributes.body
As usual, pick up guest call and make reservation room. Besides that, make confirm booking by guest to make sure arrival date and confirm reservation.

# data[].attributes.body
Off days

# data[].attributes.body
Today, i'm doing the job task that had been given:

- Pick up call
- Make reservation room and amendment booking
- Confirmed booking

# data[].attributes.body
Today, i'm still practice to make reservation room. Besides that, assist Madam Naina to confirmed reservation. It is a reservation made with sufficient time for a slip confirmation including confirmed dates, types of room booked, number of guests and so on. To confirmed reservation by e-mail and guest can bring the slip to the hotel to verify the booking before check in the hotel.

# data[].attributes.body
Today, I learn how to make booking through IFCA system by guest call. The reservation department is one first contact to the guest making the reservation for room. For making reservation room need the following details:
- Full names
- Telephone number
- E-mail address
All the information booking must key in into IFCA system. After finished booking, give the booking number to guest as a reference.

# data[].attributes.body
Today, i'm still practice the job task in the Reservation Department. In Addition Madam Naina also explains to me information about room rate, promotion package, water park ticket and other else information about Gold Coast Resort Malacca. All the right information very important  to answering questions guest.

Reservation Department that makes the first impression on guest and depending on all information and services. Besides that, to improve guest services by continuously developing services to fulfill guests needs.

# data[].attributes.body
Off days

# data[].attributes.body
Today, I have change from Finance department to the Reservation department. For the first day, I had been teach by Madam Naina as a Assistant Reservation and she teach me how to pick up call and the ways speak with guest.

When answer guest call, must greetings first such as " good morning, thank you for calling Gold Coast Resort Malacca, How may I assist you?". Furthermore, greeting is one of the basic functions of communication and triggers positive conversations especially for strangers.

# data[].attributes.body
Today, is last day at Finance department and just finished all the checking daily cashier report.

After Finance Department, rotate to Reservation Department untill last day internship at Gold Coast Malacca International Resort.

Here, our team Finance Department :)

# data[].attributes.body
Today, assist with month-end closings financial statement verified by providing a listing of the month end billings as well as a statement of the reconcile balance.
The month-end closing finance statement need to submit a week before the end of the month.
In addition, support Accounts Receivable activities and also perform other accounting tasks, and participate in accounting projects on an as required basis.

# data[].attributes.body
Today, after checking all the daily cashier reports I make a sales report and statistics report. In statistic report has discount type report and void bill report.
The void bill report happens when voiding a transaction cancels the original transaction as if it never happened. In addition, voids bill should be used when an authorization or charge has been made, but the transaction has not been settled yet.

# data[].attributes.body
Today task. support Account Receivable to make annual financial statement audits by compiling the required audit schedules and provide a reconciled statement of outstanding receivables that reconciles with the ledger balance. Besides that, assist maintains records by microfilm invoices, debits, and credits.

As Accounts Receivable Accountant has ability to work independently in a fast paced and have well developed analytic and problem solving skills.

# data[].attributes.body
Today, I help with accounts receivable, payable and bank statement reconciliation.The reconciliation process should be consistent with the business strategy. Besides that, assist in audits.

# data[].attributes.body
Off days

# data[].attributes.body
Today, assist Mr Luqman as Account Coordinator monitor the cashier to collect the revenue at Convenience Shop.

Here I attach picture at Convenience Shop Gold Coast Malacca.

# data[].attributes.body
Today, I just do the checking daily cashier report. After that, assist Ms Lim as Accounts Manager in Finance Department to filing all the report and save it in a file that has been named each file by subcategories.

# data[].attributes.body
Today, I still trying to running OR by using IFCA system. To make OR is quite difficult because I need to enter amount one by one and have to look carefully when entering the amount because too much value.

# data[].attributes.body
As Madam Ruzanna taught me yesterday, today I have opportunity to running OR by using IFCA system but Madam Ruzanna still guide me to handling this system because it's out first time I do the OR using this system and need more knowledge and experience.

# data[].attributes.body
Today, Madam Ruzanna shows me how to do Official Receipt (OR) by using IFCA system.  Furthermore, Madam Ruzanna taught me to calculate credit card amount after minus discount (Total discount + GST amount). Total amount must be equal to net amount.

# data[].attributes.body
Today, do checking daily cashier report for two days ago. After that, key in credit card transaction into the IFCA system

# data[].attributes.body
Off days

# data[].attributes.body
Off days due to family matters

# data[].attributes.body
Today task, I just o filing. Before filing, I collect all the document or report and arrange by date and category. This way, it will save a lot of time when to find a report.

# data[].attributes.body
As usual, do the checking daily cashier report and after finished all the checking, I assist Madam Ruzanna key in customer payments by recording cash, checks, and credit card transactions.

# data[].attributes.body
At the morning I do the checking daily cashier detail report to make sure the amount we received is same on the report and when I check to get mistakes I will inform Madam Ruzanna to correcting the amount

In this problem, we need to verifying validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers to make sure all the data is correct.

# data[].attributes.body
Today, I just making sales report by my own self due to Mr Luqman Off days.

# data[].attributes.body
Today, assist Mr Luqman set up and control of the financial system in the company outlet which call Convenience Shop.
Convenience Shop, is only one store in Gold Coast Malacca that selling large variety of groceries, cold drinks, ice cream, newspapers, bread, instant food & coffee.

# data[].attributes.body
Off days

# data[].attributes.body
Continue filing all the report and do checking daily cashier report. When do checking, I do one by one to ensure the amount transactions same with the report regarding cash, checks, and credit card transactions.
The Accounts Receivable Officer will need to be hands on and should be able to efficiently manage the daily operations and strategic objectives of the company

# data[].attributes.body
Today, I do filing.

Here’s how to implement strategy for managing to file syste
1- Name each file appropriately

File naming is crucial to good file management. Filing system goal is to make process of getting something back from somewhere easier. After all, it will save a lot of time when to find a report. Besides that, use specific names to name a file or folder. For example, just naming  file sales report, but should to name of month likes February Sales Report

2- Subcategorizing

In this ways, pick a major category  piles and sort through it again. Besides that, separated paper into smaller subcategories. For example, sales report  could be divided into:

- Earning payment report
- Daily earning & payment report
- Sales item analysis

3- Arrange files

Every department have there specific files will be often use or would always like to retrieve consistently. To arrange files systematic  will do well way that they can easily be found.
That way, these documents are arranged numerically with the first number being at the top. This way, can speedily identify its location as well as instantly retrieve whenever need them.

# data[].attributes.body
Stacking all documents last year and put into a box . Report of last year still need to be used for comparison between the current year . This is because to analysis income of the resort either increases or decrease each year .

# data[].attributes.body
Do the same as yesterday, assist Madam Ruzanna key in all the credit card and other else into the IFCA system. If wrongly key in data can effect OR and amount not balance.

# data[].attributes.body
Today, I have given the trust and opportunity by Madam Ruzanna to key in credit card and all the data into IFCA system before running the Official Receipt (OR).

# data[].attributes.body
After a few weeks in Finance Department , I have learned more and get new knowledge and today I just assist Madam Ruzanna as Income Auditor to make Official Receipt (OR ) . Madam Ruzanna shows me how to key in all the data into IFCA system .
With IFCA Software can help Hospitality Management . This system offers a wide range of tools to help hotel or resort to organize its best operations from front to back end financial accounting , better control and management of data as well as easy access to customer data . Besides that , IFCA system hospitality management provides a complete suite that meets every demanding hotelier need .

# data[].attributes.body
Off days

# data[].attributes.body
Today, I work half day and just do the checking daily report..

# data[].attributes.body
Today, do the checking daily report
Regarding the checking daily cashier report, must be careful and conscientious. This is important especially to do one's work or duty well and thoroughly.

# data[].attributes.body
As usual, do the checking daily cashier report to improve skill and get more knowledge.

# data[].attributes.body
Today, checking the hotel daily reports on food and beverage, recreation revenue and spa revenue . This section provides detailed information on profit and loss accounts (income statement ) and balance sheet as end of year . Furthermore , analyzing numbers from this section helps us to check financial health of the company

# data[].attributes.body
Today, it's first time I work out of office and follow Mr Luqman to settle payment of taxes at Seri Negeri Melaka

Tax is an important source of revenue for the government , and it is imposed on public directly or indirectly in various forms such as income tax , sales tax , wealth tax , entertainment tax , excise duty , custom duty , and we are legally banned to pay tax if any arise.

# data[].attributes.body
Off days

# data[].attributes.body
Today, I just help Mr. Luqman to do the sales report

# data[].attributes.body
Today, I was exposed to new work like how to do the report for void bill.
The void bill transaction can happen when the seller cancel the bill after it has been authorized.

A situation that might require a void transaction when the customer realizes that the cashier accidentally included some of the next customer items in her purchase. Furthermore, the cashier could void the transaction, and rescan only the correct item. After that, charge the customer the correct amount

# data[].attributes.body
Today, as usual do the checking daily cashier report. After that, I do the sales report and Mr Luqman share the experience and get some information he work in financial department almost one year at Gold Coast Malacca International Resort.

# data[].attributes.body
Today, I have given the trust and opportunity by Mr. Luqman to use the computer to making sales report by my own self.
In sales report, shows whether sales are increasing or decreasing. After that, analyze the trends in the report to determine the best course of action to indentify market opportunity.