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1.will work on service time n hospitality
2.greet the  customers n giving 100%qscv
3.Motivate the team and folow PDT

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Manoj

As CEM manager I ensure Covid minimum following for all the customers. Taken service related feedback from the Customer and touch points are follow,

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1) when i will get back to my store i will focus on floor customer expectation with focussed on saftey processes will assure that body language of each of my team members would be welcoming and positive
will work upon my emotional intelligence to connect better with internal as well as external customer
2) i will plan and train my team on Hospitality ground and will try to find different ways by which i can extend my Hospitality according to customer need.
3) critical strength of my store is not up to the mark so that can create problem in trying to approach more and more customer.

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Balaji P

Tirupati
1.customer experience maganger and crew always Deliver great experience to customer
2.7toch points , taking feedback to customer and follow 7 toch point
3.build sale and gc
Responsibility business growth

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I will change my behavior will take new crews by doing training of hospitality
Spend more time in lobby will give 100% hospitality to the Guest
Will change my department training should hight without any barrier

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1. Follow 100% social distancing as well safety security on place check all crew body language and minimum mds compliant .
2.gel interact each and every customer make day special and guide him contectless order barcode scan.
3 sometime 7 touch point miss out

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1:- to train crew more on delivering great hospitality
2:- make sure each and every customer will be getting great customer satisfaction and value for money
3:- training is the barrier i will help the pdm by align the team

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Store name forum mangalore
Prajna
I will be a  role model will ensure that great hospitality whether it is following or not and ensuring team are aware about the customers experience
Will take customer feedback and by that we can understand the strength and opportunity and will discuss with the team
Followup on task

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Nihal Joshi
Treasure Island

When I get back to the restaurant my commitment is to follow all my department measures and follow all the department routines 100%.
Will use my emotional intelligence wherever required
Will make sure the contactless tools are used and are on place

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1.  Will do the internal communications strong with the team to improve dept measures and Customer hospitality.
2. Will keep all the measure on place as customer will feel safe and secure to come in our restaurant post Covid situation.
3. Will improve Observations from our end to understand the Customer's expression from there face

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Musheer
Mumbai central 2
1) Approaching  body language that customer can come to me as well i will observe customer needs.

2) following covid minimum process so customer feel safe at restaurant.

3) working on root cause of peak period diagnostic tool not on symptoms.

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Latika
1.Be follwed the hospitality is 100%.
2.Be followd the sanitization process 100% in store and safety and security

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4 types customer come and how to make be special and how to approach to customer

In my store not gel even all crew and manager also interact with customer

Some time call.sick no show happened hai some time for product stock out and some time CFD come so not possible to do all point achieved

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1. What do you want to do when you get back to your restaurant?
2. How will what you do support your involvement in improving the guest experience?
3. What barriers do you anticipate, and how might you overcome them?

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●will do the practices of Emotional intelliegence
●hospitality gestures in this pandemic situation
●reading customers face (are they smiling?)
●PDT to be done thoroughly

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We treat the every the every customer like guest in to your home. We train to all team for how to great delivered for every customer hospitality.

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Drushty  From kadodara
Meeting with crew members and discuss about the same and also work with team and train to all.
Keep in touch get feedback from customer and always on floor interact with customers..
By Giving feedback to and motivate to all members

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Follow the covid minimum to
all customer
one person stay on the work
We give to all citizen to great
experiance and biuld trust
padmic situation
We are apriciate to our
crew for great hositality and motivate .

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Priya Shivai
Focus more on ensuring the safety and driving great hospitality to our customers
Position aces on places to improve more on guest experience
No barriers till now.