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Chapter 7 - Employability & Career Development

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Chapter 7 - Employability & Career Development

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This chapter focuses on the ability and development. Hence, I got to learn the Hospitality & Tourism management competencies, methods of dealing with various workplace issues that related to the workforce. Moreover, this chapter also explained about the violence in workplace and how to prevent it from happen. Not only that, in this chapter I also got to learn the top address discrimination as there are tendency of changes and employees might show several kind of discrimination because of the existed diversity.

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Chapter 6 - Globalization & the future of hospitality

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Chapter 6 - Globalization & the future of hospitality

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This chapter focus on the future of the industry which will reflect the changing of the population. Additionally, this chapter also explain about the demographic & socioeconomic trends, technological innovation and the environmental regulations.

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Chapter 5 - Safety, Security & environment

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Chapter 5 - Safety, Security & environment

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Generally Chapter 5, focused on OSHA, which stands for Occupational Safety & Health Administration. There are 6 inspections that been focused which consists of impending danger, Hospitalization or death of 3 or more employees, complaints, referrals from federal, state or local agencies, follow-ups and planned investigations which aimed at high hazard workplaces. This chapter literally explained well about the OSHA as it also consist an outline security procedures risk management, how to handle it, how to prevent it and also the industry regulatory agencies or organizations and the latest conservation and sanitation practices. This topic also made me recall the 7 steps In HACCP.

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Chapter 4 - MICE (Meeting, Incentives, Conference and Events)

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Chapter 4 - MICE (Meeting, Incentives, Conference and Events)

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By learning this MICE Chapter, I got to recalled several similar things that I already learnt when I am at diploma level. MICE in this level made me understands better as I had learnt before. So in this topic, I got to understand the components of MICE, the event management, the job scope of meeting planner and the most thing is I have got to recalled the 6 major segments in hospitality and tourism industry. Still in the same chapter as before but with different topic which is lodging industry. I got to learn about hotel marketing and development. I also got a better understanding on the classification of hotels and motels. This includes the lodging descriptive labels. Furthermore, I also got exposed to the details of lodging ownership. As there are also marketing section, I also got to understand the segmentations, plan elements of the marketing method and also the simple process of hotel development. Hence, this chapter also shared about the pros and cons of gambling.

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Chapter 3 - Accommodation and Food Service

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Chapter 3 - Accommodation and Food Service

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This chapter explained well about the types of accommodation in hospitality industry, the mean plan, restaurant classifications and the types of lodging ownerships. This are include independent owners and chain owners. There are three minor components under the chain ownership which consists of company-owned & operated, franchise-licensed and management contract properties.

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Chapter 2 - Travel & Tourism partners in hospitality

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Chapter 2 - Travel & Tourism partners in hospitality

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In this chapter I got to understand the relationship of hospitality towards Travel and Tourism, the destination development, organization that promotes Travel and Tourism, the importance of a destination image, the source and also the functional and symbolic of images.

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Chapter 1 - Overview of the Hospitality Industry

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Chapter 1 - Overview of the Hospitality Industry

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I got to identify the basic components of the industry and also the meaning of the hospitality itself. Besides, I also got exposed to the 10 proposes of Knutson Principles for keeping customers satisfied. in addition, I also got to learn about the 5 dimensions of service which consists of price value, reliability, responsiveness, assurance and empathy.

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HELLO & ASSALAMUALAIKUM!

My name is Nur Zahirah Fathiah Binti Mohamad Zon. I was born on 5th of June, 2000 and soon I will be 22 years old. And I am one of the Kedahan people. Currently I am pursuing my bachelor's degree in Culinary Arts after the succeed in the same course when I am on Diploma two years ago. I tend to continue the same course because of the deep interest and passion in culinary and pastry arts since I am at the primary school. I got my early education at SK Tunku Abdul Rahman Putra and high education at SMK Dato' Syed Ahmad which both just near to my house at Kuala Nerang, Kedah.