# data[].attributes.headline
Completion of overall projects. We have a massive backlog. Our success should be measured by how much of the backlog we end up getting through. 

# data[].attributes.subject
Completion of overall projects. We have a massive backlog. Our success should be measured by how much of the backlog we end up getting through. 

# data[].attributes.body
'9 women can not make a baby in a month' -- only so many hands can help to lighten the load.

# data[].attributes.body
Client retention and satisfaction. It does us no good to just accomplish tasks without clear positive feedback from the clients and ensuring that we're meeting their needs.

# data[].attributes.body
Speed and accuracy of resolution provided for client issues presented within Client Operations as well as a minimal amount of downtime experienced by our clients.

# data[].attributes.body
Embracing, and implementing scalable automation and associated best practices for scripting the completion of repeated tasks within Operations

# data[].attributes.body
Cross train each other in our tasks/dutes. Share knowledges and skillsets so that we can all develop a wider array of skills and help lighten each other's loads. Ensure we all have our team's processes well documented, accessible, and easy to find to ensure that in times of difficulty we can help lift each other up.

# data[].attributes.body
Direct mentoring of people within Client Ops from T3>T2 and T2>T1 so as to ensure that there is more visibility of what work is being done across the tiers as well having times when the CSM team can "shadow" the differing tiers and that way they can see more of the Operations technical side and the Operations side can have more oppurtunity to learn what the CSM team needs

# data[].attributes.body
More automation for repetitive or time-intensive tasks/processes. Anything with an SOP is worth having automation at least in part to ensure that we can action an SOP faster and go beyond meeting SLA to Exceeding it.

# data[].attributes.body
Round-Table or planned educational sharing meetings. Both to build/maintain casual relationships and to facilitate the sharing of information needed by multiple teams. Uptrain, share knowledge, and help develop skills in parallel while also increasing our levels of interaction with each other to humanize each other more.

# data[].attributes.body
SQL eDTU Errors - No access to SQL Server
HTTP Errors
Response triggers investigation
EX: DOJ Utilization
95% needs human; 90% maybe

# data[].attributes.body
Create process / standards to mute if no response
Higher Thresholds
Immediate Action to allocate free space to drive?

# data[].attributes.body
Why are we nagging a client to fix something in their environment?!

# data[].attributes.body
Goes both ways - process / tech knowledge.

'Did you look at the runbook'

More detail / less detail - how do we ask each other for information?

# data[].attributes.body
1. Don't ask for due dates; follow SLA - 7 Days
2. Badging Process
- Active Badge List Access
- Established Windows for Badging (Wednesday)
- Badging Calendar (CSM/TACC)